Convergence Training

EHS Training Management

4.5 / 5 29 reviews

Who Uses This Software?

Industrial and manufacturing facilities. Companies in industries with a lot of regulatory oversight. Companies with complicated manufacturing processes that are difficult for new employees to learn.


Average Ratings

29 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Convergence Training
  • www.convergencetraining.com
  • Founded 2000
  • United States

About EHS Training Management

Deliver, track, and report on all your companys EHS training programs. Whether online, in the field, or in a classroom, our Convergence EHS library of online courses, coupled with our proprietary LMS (learning management system), is your ideal solution for EHS training, compliance, and recordkeeping. The optional integration of our Convergence IMS (incident management system) also makes OSHA and MSHA safety incident reporting a breeze. Easily integrates with HRIS, or other LMS platforms.


EHS Training Management Features

  • Audit Management
  • Corrective / Preventive Actions
  • Environmental Management
  • Environmental Risk Assessment
  • Forms Management
  • Incident Management
  • Industrial Safety Management
  • Injury Reporting
  • Inspection Management
  • MSDS
  • Occupational Health Management
  • OSHA Recordkeeping
  • Safety Risk Assessment
  • Training Management
  • Waste Management

EHS Training Management Reviews Recently Reviewed!


Convergence Training for Rand Whitney Containerboard

Dec 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Rand-Whitney Containerboard (RWCB) partnered with Convergence LMS in the spring of 2016. Our mission was to improve employee training by adding a computer based LMS to compliment our current "on the job" training. RWCB staff (IT, Prod. Mgmt., C.A.O.) went through a two-day, on-site training with a Convergence staff member to build a database, generate ideas on implementation, what training modules should be required for each production position and a time frame in which these assigned modules should be completed. Kickoff meetings for production crews (4) were held at the end of June where an overview of the training was presented, why RWCB was implementing a computer based LMS an explanation of expectations and time frame on which required modules were to be completed.

The training was launched on July 1, 2016, with a date of December 31, 2016, for required modules to be completed. Approximately 60 employees were assigned required training modules. Based on the job position in the mill, required modules ranged from 7 (current entry level employees to 45 (Shift Supervisors (4), Senior Operators (8)). By the end of July about 1/3 of the employees completed their required modules. As of December 1, only two employees have completed their required modules.

With a total of 45 modules selected by RWCB, each employee is offered the balance of modules, if not required to be taken, as Electives. RWCB is also implementing a process in which an employee is up for a promotion, one of the considerations will be completing the modules required for the position that open.

I believe that not only the Convergence Training program has been very beneficial to RWCB employees that have been here for five years or less but also to employees that have been with RWCB since the mill started up in 1994. I found the experience to be better than I expected.

Vendor Response

by Convergence Training on December 06, 2016

Thanks for the great info Jim. Sounds like everything is going smoothly for you. We're pleased to hear that you're happy you chose to go with Convergence.

Capterra-loader

When I took over as LMS administrator, I had no one to train me. Your awesome support team helped!

Mar 22, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how easy it is to upload content, pull reports, send reminders, track who's been naught and who's been nice in doing their assignments. Convergence provides a huge variety of training to help us stay current on safety training requirements. But what I REALLY like most about this software is the people; the support team has the patience of Job and are incredibly helpful. They've even created special software modifications to help me with my special requests.

Cons: I wish it would link quizzes to content I upload so I don't have to look for the quiz that goes with each assignment. I also wish there were fewer steps (example: check an item, move it over to a box, check it again, hit select)

Overall: I can make bulk assignments to large teams in less than a minute (with proper set-up).

Vendor Response

by Convergence Training on May 09, 2018

We appreciate your feedback our content upload and tracking features. And we definitely like hearing that our support team has created a positive experience for you. Our software team has reviewed your comments and is always working toward improved usability.

Highly Recommend

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Two aspects I like most about the Convergence LMS is the user interface as well as the overall tracking capability.

Cons: Some of the cons I have include storage options, slow connection speeds at times, no reports for Requirement/Qualification for line by line items, or an ability to put "timelines" to tasklist training (this training should take one week, this should be taken prior to this, etc.).

Vendor Response

by Convergence Training on May 30, 2018

Nice to hear that you appreciate our user interface and tracking. And our software team has been working hard in recent months to address system response times and speed up reporting for reports, particularly those involving large data sets. We've passed your comments along to our software team for review. In the meantime, please let us know when we can help with anything else

Very user friendly and intuitive ...

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to assign courses from the Convergence Training Library and also the ability to create site specific content and upload it into our company's training page. Reports are easy to create and run automatically. Reports can be printed on-demand to satisfy proof of training requirements for internal and external auditors.

Cons: Would like the ability to tailor a few of the reports .

Vendor Response

by Convergence Training on May 09, 2018

Thank you for your kind words about our course assignment and reporting features. We are definitely working toward increased customization of reports. In the meantime, we'll make sure our support team is aware of your interest in added reporting flexibility.

Good product impeccable customer service.

Dec 06, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Powerful Product with a large range of options

Cons: The design process for new content types and designing overlays is tedious and difficult. Have had to write a book just to use it

Overall: After having convergence up and running almost a year I can say I like the product, but there are design aspects that could be more user-friendly. However, the customer service is second to none and there has never been a time that I couldn't get immediate help from a real person who fixed my problem or answered my question with speed and professionalism.

Vendor Response

by Convergence Training on December 06, 2016

HI Brian. Thanks for the review, and thanks for the nice words about our support team. We'll be sure to pass that along. I don't think you were on board for the initial admin training. It sounds a short refresher webinar could help. I'll have the support team reach out to you. Also, we have a new version of the LMS coming out in early 2017, with loads of new time-saving workflows and improved design. Stay tuned for more info.

Value the application - wish I was more of a power user

Mar 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I have been involved working with Convergence as one of the pilot GP sites. The application has a nice design, solid performance and I experience great customer service. As a company - we have an IT professional serve as a facilitator for the organization so many of the issues and concerns are resolved in advance of contacting customer services. Customer rep. has provided outstanding facilitation through the numerous upgrades.

Cons: Can't really think of anything - I need to take more time to keep our system working as designed. We should really be using the application for all verification and certification but there is considerable churn in our organization so it is difficult to keep up with administrator training.

Overall: Manage and document compliance training for our facility

Vendor Response

by Convergence Training on May 09, 2018

Thank you for your positive comments. Good to hear that we've managed upgrades and your growing needs well. As you get more exposure to the system, please don't hesitate to reach out to our support team for help.

Capterra-loader

The entire staff is great and always helpful even with the smallest of concerns

Mar 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of importing documents and being able to delete users from assignments, especially turning on/off bulk edit.

Cons: Customizing reports to our needs has been a little off. Would like to see more options on the manage users screen for new and existing employees.

Overall: tracking, entering data from outside sources

Vendor Response

by Convergence Training on May 09, 2018

Thank you for your positive comments on our team and our system's ease of use. Our software team is continually working to improve the performance and usability of our LMS and our reporting features are a particular focus. We'll ensure your comments reach our software team.

The LMS is a very well running program and Convergence provides really good support.

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Low, essentially non-existent, problem/failure rate. The LMS is flexible and relatively easy to manage.

Cons: The report options and report results view has some limitations. Also, the bulk versus individual assignments tool can be confusing.

Vendor Response

by Convergence Training on May 30, 2018

Thank you for your kind comments on our system and support. Our software team is continually working to improve reporting speed and flexibility. For specific reporting concerns or to discuss custom report development, please contact our support team. We'll be happy to help!

Great system. Great Support.

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: User friendly for both the administrator and the end user. I have used 'clunky' systems in the past and this system eliminates many of those annoying characteristics.

Cons: Would like some additional notification/report settings and parameters. I.E. the ability to run exception reports and have the report go to only Supervisors whose employees appear on that report.

Vendor Response

by Convergence Training on May 09, 2018

Thank you for your positive feedback on our support team and our system's ease of use. We appreciate your input on our reports as well. That's actually a set of features that we are continually working to optimize. Your comments will definitely reach our software development team. Please don't hesitate to let us know when there's anything else we can help you with.

Great LMS that is easy to use

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Convergence provides quality information and their system is easy for our employees to use and understand.

Cons: One of the cons I have with the learning management system is that their reporting features could be better.

Vendor Response

by Convergence Training on May 30, 2018

Thank you for your positive input and great rating. We'll continue working on our reporting features. Please feel free to reach out to our support team when there's anything else you need along the way.

Great tool

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Convergence LMS has made many training administrative duties much easier and simpler, such as assigning, accrediting, recording, and reporting. The implementation was a breeze and they helped me every step of the way to ensure the system was customized exactly necessary for our organization.

Pros:
Admin training - informative and specific.
Entire implementation process (not daunting).
User-friendly.
Reporting function.
Ability to set custom reminders/email notifications
Options on how the user receives "credit" for training.
Access to hundreds of training modules.

Cons:
There aren't much, but if I had to:
Bulk assignments have limited editing abilities.
Cannot create custom reports
Ability to give credit to training modules/videos (not a "con" - more of a "nice to have")

Overall I highly recommend Convergence.

Vendor Response

by Convergence Training on March 07, 2017

Thanks for the review, Paula! Glad to hear we're helping to make your job a little easier.

Good deal for the cost

Dec 06, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Organizational structure makes sense. Reports are useful

Cons: Sometimes is slow and not intuitive. If you have used a function in a while it takes some work to figure out how to do what you need to do.

Overall: The experience is not always intuitive but the support structure is incredibly strong and helpful. Customer service responds promptly and the support websites are helpful.

Recommendations to other buyers: The Convergence team is great to work with and they are very helpful and interested in a good user experience.

Vendor Response

by Convergence Training on December 06, 2016

Thanks for the feedback, Ray. We appreciate it. Powerful software like this can sometimes have a steep learning curve (although we think ours is less steep than most). I don't believe you were a part of the initial LMS onboarding training. It might make sense for you to go through a brief refresher training session. I'll have the support team reach out. Keep leaning on our support resources for help and we guarantee you'll be an expert before the end of the year :)

Great LMS

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Some pros include ease of access; good selection of topics; mining-specific topics; and ability to track training time.

Cons: The one con is that printing certificates can be a hassle - a little more complicated than it needs to be.

Vendor Response

by Convergence Training on May 30, 2018

Thank you for your positive feedback on our features and content. We've forwarded your suggestions for improving the certificate printing experience and hope to have that addressed soon. In the meantime, please feel free to reach out with input or questions. We¿re here to help.

The LMS is a very functional system at a reasonable cost.

Aug 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is simple to use, straightforward, and meets the needs for large organizations to comply with required OSHA training.

Cons: One of the cons I've experienced is that some of the administrative mechanisms for assignment seem a little "clunky."

Vendor Response

by Convergence Training on May 30, 2018

We appreciate your feedback. We're confident that recent design and performance improvements have addressed a range of administrative features, including system speeds and the process of assigning training. As always, please feel free to contact our support team with specific input and any immediate needs.

Overall it does what it is suppose to do.

Nov 03, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Comments: There are some steps once you get on the program that do not make sense. Seems like there would be an easier way to do the same thing.
We have had 1 problem since we have been on the program (2 years), when we ran a completion report it was not calculating the time duration correctly. It took customer service almost 2 months to correct. When I called and spoke with a representative he told me it is what it is and they would get to it when they can. Meantime I had 2 employees that needed to finish their MSHA training before a certain date. They could do a lot better in customer service (at least that 1 representative). Would like to see more in their library.

Vendor Response

by Convergence Training on November 14, 2016

Hi Lori, We take pride in having a very well-regarded and highly-rated support team. It's our goal to respond to and address all support requests as quickly as possible. We're happy to hear you've only encountered one issue in over two years of service, but apologize it wasn't addressed quickly enough. Our support queue can get quite full at times, but we'll continue to do our best to complete requests as fast as we can.

Great Customer Service

Nov 02, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: From the first phone call learning about Convergence (prior to purchase) to the current date (a year and a half after purchase) the customer service from the staff has been incredible. I'm new to the training world and have never been the administrator of an LMS system prior, I couldn't imagine a better group of people to work with, from our sales representative that I still talk to regularly to the trainers to the technical support. They have all been wonderful. Convergence itself has been a great upgrade to the LMS we had here prior. Our end users like the ease of getting to their trainings in addition to enrolling in classes and electives. Our supervisors have really come to rely on the scheduled reports for their teams due training and we have had higher completion rates of training because of this system and what it can do. The technical staff there and our IT department have worked well together to get our users auto imported when hired and updated when needed. I'm excited to see what they come up with next!

Vendor Response

by Convergence Training on November 07, 2016

Thanks for the kind words Andrea. We think you're pretty great too!

Convergence Review

Nov 03, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: I like the features and functionality that the Convergence LMS has to offer. Specifically the CBT content and the Qualifications that we've created in the system to help supplement our training program.
There have been a few items that I should also mention that we are not fond of. Your courses do not have functionality that allows the user to retake only the questions that they have missed on test. I'm also unable to customize the scores on the test myself without asking Convergence to do this function for me. The former company (Pure Safety) we utilized had this capability. Overall I give the system a good rating, but I would request that your content developers consider what I have mentioned above.

Vendor Response

by Convergence Training on November 07, 2016

John, you'll be happy to know that custom passing scores are one of the many new features available in our new course templates. These updates will be pushed out early Q1 2017. We're also working on adding the ability to retake only incorrect test questions, so keep an eye out for that functionality in a future update.

Training was helpful and the additional day was a great benefit for our staff.

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of navigation and everyone has been helpful when we have any issue. Resolution time has been good.

Cons: We would like to see a calendar function so that we could display our training schedule more effectively.

Overall: Ability to track existing employee skill sets and ability to pinpoint which locations needs which training based on task list completions.

Vendor Response

by Convergence Training on May 09, 2018

We appreciate your thoughtful review! While it's always nice to hear positive reviews, it's exceptionally helpful to get honest feedback on features that we could add or improve. Your comments and ratings will be shared with our software development team. And please let us know when we can help along the way.

Very friendly, informed staff makes Convergence the best!

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I was on the team that implemented the training, am an administrator and have taken some of the classes. The whole system is easily navigated. Response to questions is incredibly fast. Staff is very responsive and knowledgeable. Regular emails are sent to keep us up to date with new classes.

Cons: Nothing really. We could use more classes in Spanish, but they're steadily adding them. Our contact with Convergence stays up on the latest information and keeps us informed.

Vendor Response

by Convergence Training on May 30, 2018

We appreciate your comments on our software and support staff. We work hard to ensure customers have positive experiences with every aspect of our business. And you're right, we're continually developing multilingual eLearning courses, including more in Spanish. As your needs grow and when questions come up, please feel free to let us know.

Convergence MMU

Dec 20, 2016
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Comments: Interface could be more user friendly and intuitive. Less steps to accomplish goals with regard to administration.

Vendor Response

by Convergence Training on March 07, 2017

We're sorry to hear you're having some troubles using the Convergence LMS, Angela. We have a fantastic support team here, as it appears you're aware of, and some great resources in our knowledgebase. I'll confirm with support that you have access to all these materials, and I'll see if we can also arrange a session with our training team to help you smooth out some of the bumps in your workflow. There are often many ways to accomplish a single task in the LMS. We'll show you some tips and tricks to speed things up.

Convergence Safety and LMS

Mar 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The safety aspect of the LMS has helped our organization to get a great jump start on training. The ease of use, cost and service from Convergence is one of the best I have experienced in 20+ years in the Learning and Development business. I look forward to building a great partnership as our company grows. I can not imagine trying to build a Learning Organization with a complicated LMS. Look forward to the journey. Don Pratt

Vendor Response

by Convergence Training on March 07, 2017

Thanks Don. We're looking forward to it too!

Convergence LMS Paving the Way Forward for CBC

Dec 20, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Convergence Training has stepped up to the plate in terms of meeting our company's basic training tracking needs. When new reports and general updates to our company's personalized LMS, Convergence made that improvement happen. CBC fully expects to meet all of our industries federal regulatory requirements moving forward with Convergence Training's help.

Vendor Response

by Convergence Training on March 07, 2017

Happy to hear all's well, Sidney. We've really enjoyed working with you guys over the years. Here's to more good years ahead!

Convergence System

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Good morning. I have used the MSHA Training module for over two years. The system is very easy to administer. It is always up to date and informative. The dash board reporting gives me everything I need. The system is also very "User Friendly" for both my employees and myself. And, I always got prompt response when I had a question.

Vendor Response

by Convergence Training on December 05, 2016

Thanks for the review, Randy. We're happy to hear the Convergence LMS is helping you get the job done.

Great tool for employee training

Nov 02, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Convergence training has a great set of features to deliver and manage employee training. When we activated the product, the customer service team helped us set up the LMS to fit our organization and then taught us how to use it. They have very responsive customer service and have provided a flexible product that has grown with us to fit our needs over the past four years.

Vendor Response

by Convergence Training on November 02, 2016

Hey Jonathan, thanks for the great review!

The courses are applicable to our industry. The website navigation is easy.

Apr 11, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ease of navigation in the system. If employees find it difficult to navigate they are going to resist taking the courses.

Cons: I would like to see more driving courses. Convergence is doing a great job adding courses but of course there is always going to be something that we need more of.

Vendor Response

by Convergence Training on May 30, 2018

Thank you for your comments on our user experience design. We try to ensure that both administrators and users find the system intuitive and easy to use. We'll make sure your interest in more driving courses reaches our content development team. And we'll look forward to more details on what specific types of driving courses would be most helpful to your organization.

Convergence LMS

Dec 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As a user, the Convergence LMS is fantastic. Easy to use and intuitive. Don't have to figure out the system in order to complete training.
As an administrator, I have found a few bugs, but the company has been responsive and provided support and work arounds in a timely manner.

Vendor Response

by Convergence Training on December 07, 2016

Thanks for the nice review Amy. We're happy to hear you're finding the Convergence LMS intuitive and easy to use.

Great LMS

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This LMS is used on over 40 vessels and also for shore-side personnel. Ease of use is amazing and support is great.

Vendor Response

by Convergence Training on December 06, 2016

Hi Barrett! Thanks for the review. We're happy to hear you're finding our LMS easy to use and that support has been treating you well. We'll pass that along.

Outstanding LMS for Manufacturing

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The features of the Convergence Enterprise LMS fully support the training requirements of manufacturing companies. Their entire staff is responsive and great folks to work with

Vendor Response

by Convergence Training on November 04, 2016

Thanks John! It's been a pleasure working with you as well.

Excellent Learning Management System

Nov 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using this system for more than a year now and have been very happy with it. The system is very intuitive and user friendly. Support is also spot on.

Vendor Response

by Convergence Training on November 14, 2016

Thanks Andy! We appreciate the review.