Grable Services

Maximo


4 / 5
35 reviews

Who Uses This Software?

We serve anyone in the market or the need of a mobile asset or work management solution, as well as those that are large enough to require an Enterprise Asset Management solution.


Average Ratings

35 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Grable Services
  • grableservices.com
  • Founded 2013
  • United States

About Maximo

Flexible and yet competitively priced license structure. We deliver to you the use the most powerful CMMS or EAM on the market and not break the bank! We can provide number one rated CMMS or EAM solution, which reduces unplanned downtime and increases operational efficiency for your organization. Now this can be accomplished without spending your entire capital budget with our rapid deployment and flexible license subscriptions.


Maximo Features

  • Asset Tracking
  • Calibration Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • CMMS
  • Energy Management
  • Equipment Management
  • Facility Management
  • Inventory Management
  • IT Asset Management
  • Maintenance Management
  • Parts Management
  • Preventive Maintenance Scheduling
  • Software License Management
  • Warranty Management
  • Work Order Management

Maximo Reviews Recently Reviewed!


Maximo is a complex system with many usable functions; however, needs simplifying for end users.

May 14, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: 1. The variety of functionality makes it valuable for many different user's needs.

2. It is fairly simple to reconfigure, and hide or create fields.

Cons: 1. Having to buy the functions individually makes it cost prohibitive to roll out new functions for testing and for a smaller groups of users.

2..There is a lot of white space with small font on the interface. Not good use of the space.

3. There is no way to make changes to records in the list view; a user has to enter each record individually, which is time consuming. There should be a way to see all the searched for records and make changes with find and replace similar to Excel in a spreadsheet format.

4. Sorting should also be able to be done with column x, then column y, then column z.

I could give more feedback, but haven't the time right now. Sorry.

Overall: We mostly use the work order tracking. History of assets are the greatest benefits. We would like to move more into enterprise asset management with it tho.

Vendor Response

by Grable Services on May 25, 2018

Tilianne,
Thank you so much for your feedback, and taking the time to sit and go through the review process. As you know we are working to resolve these issues in the best and most effective way. Sometimes, using tools that are separate from Maximo might help out. When you talk about "Having to buy the new functions", I am assuming your reffering to the add on's for Maximo such as Spatial. Yes, the added functionality would be wonderful to add to the solution. This has actually become the very reason our cloud team has come up with a rapid deployment solution with just this in mind. For instance a deployment of your solution to include the add ons that your requesting i.e. Spatial, and Mobile already built and configured. On average this can be deployed in just a couple weeks. Yes, the solution would meet or exceed all of your cyber security rules, then imagine never paying for another upgrade again... Give us a call!

Please have a wonderful Memorial Day weekend!!

Overall the best Enterprise Platform, yet still struggles with ease of use for many.

May 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Scalability and options. As previously stated the options seem almost endless, and for the most part are easily configured, and reconfigured to fit needs of the user. This is taking into consideration the user is database savvy and understands the data sets structure. The common everyday user typically doesn't require this level of use, and slowly IBM is getting a better GUI with the ongoing development of the Work center platform and Maximo-x.

Cons: Some end users still find the overall system intimidating, and therefore struggle with use. Making the system more user friendly, i.e. WorkCenters, solves part of that issue. The other is the need for an overlay that helps, and/or limits use. A product like Rules Manager enables that capability and has been a lifesaver with MaxAssist, and Rules Manager to keep people in focus of the task at hand.

Overall: The best enterprise level system, capable of scaling up to ANY demand put upon it.

Vendor Response

by Grable Services on May 25, 2018

Eric, Thank you for your response and review. We have found that the application does have it's struggles. This is why we choose this forum to work them into fixes to our Ac Dc solution as well as our cloud and hosted solutions for rapid deployment. Our mobile solution works not only on the mobile devices but just as easily on the desktop in the browser as well. The great part about the Ac Dc product, aside from it's name would be it's flexibility and abilities in the overlaying. While it can utilize all the Maximo work flows and has the ability to perform it's own aside from this as well. Again I do thank you for your time and response and would love to continue the conversation. Feel free to reach out anytime to myself. Have a wonderful Memorial day weekend!!

6+ Years. Procurement, Work Order Processing, HSE Module, RCFA, Defect, Scheduler

Jan 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I am all for turn key evolutions. Maximo CMMS offers turn key availability for a digital world. The CMMS Software can do anything and everything for a maintenance facility all in one combined platform. The out of the box settings and modules are quick and effective, and easy to navigate. Maximo's ability to link between various modules for documentation purposes is vital in proper communication and trending.

Cons: User UI interface capabilities and modifications are limited. It takes an act of Congress to get the module layouts changed as they are controlled internally by another entity. This should be a user level ability to customize their interfaces and placements of blocks etc. But that is just being picky.

Overall: Maximo allows for quick navigation and isolation of critical plant issues through Work Order hierarchies and linked modules. This CMMS gives the user a quick centralized software for all maintenance and procurement tasks. None of the information or processes are daunting, and it does not require a master computer user in order to handle the flow of the program. Maximo is growing and updates are continuing to come out making this CMMS considerably easier as time progresses be it Bug Fixes and improvements, to new use cases such as Maximo Graphical Scheduler and RCFA modules etc. Prices are low, and upkeep of the software and customer service is high!

Vendor Response

by Grable Services on January 15, 2018

Mr. Schuck,
Thank you for your response, we love to see great feedback. Here at GCS we have encountered the want and need for a more user level view setup for our clients and have developed a solution that might help if you are interested. We are also looking to see if folks are using the entire solution, is your organization utilizing the entire Maximo solution?

If you need anything please do not hesitate to contact me with any questions. Thank you again and have a wonderful day!

I've working in the work order maintenance, inventory controls, and administrative roles.

May 17, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: I like how versatile and (relatively) easy it is to use. It tracks all historical data for trending and analysis. We use most of the applications, which allow cross-training and effective working environments.

Cons: Some of the customizations and configurations are difficult to implement. We have made several modifications, as the out of the box system needed a lot of work. Sometimes it runs slower than it should, and printing out of Maximo can be painful as well.

Overall: It makes it easy to monitor and react to all operational functions here at work. We have 700 users connected through Maximo. It improves plant and departmental efficiencies across the board.

Vendor Response

by Grable Services on May 25, 2018

Owen, Thank you for taking the time to respond with feedback. Customizations are very tricky and generally something you want to stay away from for a couple reasons. One, if done incorrectly they can not only affect your performance but actually could break other pieces of the applications functionality. There are some developers out there that love to just develop JAVA code and make the system do what they want. That is not always the right thing to do. Sometimes there are other ways to accommodate the users requirements. Second, it makes it that much more difficult to keep your system up to date. With all the changes that are being implemented with each minor revision your taking a chance at overwriting your customization. I would love to hear more about this to see if we might be able to assist. Feel free to call me anytime.

Please have a wonderful Memorial Day weekend

www.grableservices.com

Not easy to navigate

May 15, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Holds several items to choose from Holds several items to choose from and will be easier to upgrade if the company would get information from there employees to help improve the system.

Cons: Hard to navigate Holds several items to choose from and will be easier to upgrade if the company would get information from there employees to help improve the system.

Vendor Response

by Grable Services on May 25, 2018

James,
Thank you so much for taking the time to review and send your feedback. We love both the good and the constructive feedback, and yes we take the bad as well. After all it is how we learn! It sounds like your having some functionality issues with the application. These can be driven by lots of potential areas of conflict. I would love to hear more about the problem. We have done our fair share of upgrades though, in fact our team has been upgrading Maximo since the green screen days of Maximo 3, and no two are the same. There are some key steps that you should look at as it pertains to the steps prior to upgrading. The Maximo tools will actually tell you what is wrong with the system. Even before you start, because it has to since sometimes it does break itself.... Yes, we have seen fix packs and upgrades break themselves. Toward the navigation, we know IBM is working on that however we choose to help with our own tools.

Have a great Memorial Day weekend!

Maximo is the best CMMS software, but it does come at a price.

Jan 15, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: You can build anything with Maximo and integrate it with just about anything else. I always tell people to think of Maximo as a platform, not a CMMS. It's a platform that someone (IBM) has already built almost everything you need for a CMMS, but if you think it's missing something, you can easily and quickly add it.

Cons: Maximo's user interface still has some catching up to do with more modern web apps. IBM is currently working on newer "Work Centers" to replace "Start Centers" with added functionality, but it has not been fully implemented yet. Setup and configuration can still be complicated and require the help of consultants.

Overall: Maximo enables our customers to track anything and everything they could possibly need.

Vendor Response

by Grable Services on January 16, 2018

Dominic,
Thank you for taking the time to give us the feedback. We love getting all types, but good feedback is always better. We have been working with Maximo for two decades and the most common theme has been the licenses for the past several years. This is why we worked last year with IBM to establish a partnership that allows for a far more flexible and simple license subscription. If you should ever need anything or just have a question please feel free to reach out anytime!

www.grableservices.com

Highly functional and basic use for WOs is very easy, more technical abilities requires training.

Jan 15, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: Being able to download to excel is great, tracking of previous work is easy, nice that it is a one stop shop of purchasing/inventory/maintenance/safety/environmental reporting.

Cons: The search engine function is cumbersome, unless you know exactly what something in inventory is called/named in the system it is almost impossible to find on a generic search. Perhaps this is only because of how it was set up locally or maybe I just need some user tips from power users. Either way, that is the most frustrating part for me when finding parts.

Vendor Response

by Grable Services on January 16, 2018

James,
Thank you for your feedback, in response to your search question please take a look at the field setup in your database configuration. There is the ability to use a "wildcard search": this allows you to use parts of words to search as opposed to an "Exact", which obviously requires the exact word. Your administrator may not like this as it can inhibit performance on large searches so they tend to turn it off for folks sometimes. The great thing with Maximo is there is always a way to make it happen, the question you have to ask is "Is it worth it". If you ever have any questions please do not hesitate to contact us we are more than willing to help.

Have a wonderful day!

www.grableservices.com

Maximo is a very complex software package.

Jan 16, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It allows the user base to customize both inside and outside the software environment. It covers many use cases that most organizations have.

Cons: It doesn't have a great on boarding process for new users or those who do use the software and want to utilize another aspect of the program.

Vendor Response

by Grable Services on January 18, 2018

Excellent feedback! We hear this more and more today than we have in the past. We have found that the complexity of the solution coupled with a lack of truly trained professionals that know the application has contributed to most of these cases. In large part the implementation of the software needs to be discussed or planned not just over a couple months but years. Some of the best implementations are those that have taken a slower approach to their implementations. We did on our side also take the time to build both a mobile and web front end as a value add to simplify things for the end users, as well as a more simplified roll out or implementation for those that may not want to utilize the entire solution. As you said Maximo is complex and does everything you need it to do. Not everyone wants that, thus we slimmed it down a bit also allowing for a cheaper license cost as well.

Again thank you for the great feedback!

Have a wonderful day!!

www.grableservices.com

Its one among best product for EAM

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: It talks its real life use as product it gives in depth functionality for managing enterprise assets.

It has also added lots of industry and domain specific add on and kept the versions upto date with technology.

Its in Gartner magic quadrant as leader for over decade now proving its brand and industry recognition.

Cons: Maximizing has Streep Learning curve

Vendor Response

by Grable Services on May 25, 2018

Thank you very much for taking the time to respond, we know how busy life can be these days so we truly respect your opinions so we can help better both the IBM Maximo tool as well as our Ac Dc solution to better serve our clients. We have extensive training materials that we have done for several clients and honestly you are correct. Not only are there learning curves on the technical fronts, but the functionality front as well. Especially now that IBM is no long just fixing Maximo with it's Fix Packs and sending out "Minor Revisions", to the application that change the functionality of it. We have had to bring in a team just to keep up with the training and differences aspect. If we can be of any assistance please do not hesitate to contact us. Please have a wonderful Memorial Day weekend!!

www.grableservices.com

My only use so far is printing out POs to match invoices.

May 11, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
Likely

Pros: Our company will soon be utilizing more of Maximo that will make paying invoices much easier than our current accounting system.

Cons: My knowledge of Maximo is very limited because I have not been trained on anything but creating a PO and printing them.

Overall: It works great for what my needs are. Looking forward to learning a lot more.

Vendor Response

by Grable Services on May 25, 2018

Chris,
Thank you for taking the time to review the IBM Maximo solution. To be honest in the past there have been very few companies out there that choose to utilize all of the Maximo solution. This has been changing drastically, in fact the past two years have seen at least a dozen projects that we have done in which we have implemented the full P2P or procure to pay process inside Maximo. In fact, we are finishing two right now one Government and one Commercial that only integrate to the ERP for ACH or electronic payments. Everything from a work and asset tracking perspective is held and worked within the Maximo solution. Perhaps this is a sign folks are looking more at only paying for one solution to do things as opposed to multiple. With that Please do not hesitate to reach out should you need any assistance with anything. Please have a wonderful Memorial Day weekend!

It is not flexible enough for the end user

Jan 15, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Extremely
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Pros: There is not any feature that is a stand out compared to products I've used in the past. I do like the

users home page with favorite applications but that is hard to get set up. I do like being able to see other facility's inventory.

Cons: Hard for the end user to customize views. The Work Order Tracking page need to allow the user to customize the columns. The left Tool bars are not intuitive. I do not like having separate "Action Items". These are really Work Orders. I do not like having to track both.

Overall: Work order tracking.

Vendor Response

by Grable Services on January 16, 2018

Thank you for your feedback, and we hope you had a wonderful holiday. We enjoy getting all types of feedback including constructive feedback. We have the ability to give you the power of Maximo with the flexibility for the profiled end user to create their own views. This is a new tool that works not only in the browser on your desktop, but on any mobile device as well and does not have to be connected. If you ever have any questions about Maximo or our AC DC tool please do not hesitate to contact me.

Have a wonderful day!

www.grableservices.com

37 yrs in generation equipment engineering & maintenance

May 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Ease of use, reporting, mobility, cause codes, corrective action codes, linear asset management, ease of constructing bill of materials, integration of supply chain, compatible units, integration to field design tool

Cons: Having multiple interfaces to integrate with financials, no standard integration to data historians or payroll system, no standard integration to prioerty accounting system to map asserts, having to enter time in multiple systems, no standard integration to P6

Vendor Response

by Grable Services on May 25, 2018

Mark,
Thank you so much for your time in responding for a review. We absolutely love the feedback that we get back. It sounds like integrations are a tough road for you, unfortunately some of the OOB or out of the box connectors as they used to be called have gone away. There used to be some that you could purchase however it was not effective mostly due to each one being different anyways. Very rarely are two integrations alike when you have different business models for each company. Not to mention just a simple different process would require changes. While I am certainly not defending these going away as we loved them, at this time IBM has just not spent the time and effort on them. Of course us as ESA Partners, now we love these challenges so our tools are not limited. We utilize the MIF or Maximo integration Framework for our Ac Dc connections through the API and have found it extremely effective and easy to configure. Please have a wonderful Memorial Day weekend!

My experience with Maximo as an end user dates back to the early 90's with version 3.0.

Jan 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Although Maximo has robust capabilities and functionality to support all aspects of operations, maintenance, and engineering in a very broad set of industries, I believe the configuration tools are what sets Maximo apart from the competition.

Cons: The ability to configure Maximo to meet just about any EAM business challenge is sometimes a double-edged sword in that the ease of use design features are sometimes lost in the complexity of sophisticated application configurations.

Overall: Regimented and disciplined work management processes and quantifiable data for analysis.

Vendor Response

by Grable Services on January 22, 2018

Thank you Doug, for your feedback we have folks on our team that started on the old PSDI versions as well. Myself I started on the Maximo 4 version so not that far back. It's wonderful to think of how the technology has come so far over the years. As to the double edged sword, well we have seen that plenty of times through the years when folks or teams use terms "Like for Like". Again thank you very much for your time in doing this review and we hope you enjoy the week!

We use Maximo for multiple Federal customers

Jan 16, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: The software can be tailored to fit any special requirements. We have tailored our product to even except customer surveys.

Cons: The software is very expensive and you have to have a Maximo expert in house to manage the product and customization's.

Vendor Response

by Grable Services on January 19, 2018

Shason,
Thank you for your feedback! We love hearing great and even sometimes bad feedback as it helps everyone grow and get better. You are absolutely correct that the Maximo software can be tailored to fit any need. We have now managed to have the license subscription match the flexibility of the application. Our partnership with IBM allows for an extremely flexible subscription for our clients. We also offer a 24/7 365 Maximo support help desk that allows for our clients to no longer require that onsite Maximo administrator. Just making these adjustments to our business model allows for our clients to ensure they get to utilize the best CMMS out there without all the extra headaches.

Should you have any questions at all please do not hesitate to give me a call!

Have a wonderful day and weekend!

www.grableservices.com

Maximo is a powerful configurable tool that has a ton of depth and features.

Jan 11, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: The ability to use its tools to greatly configure maximo far beyond its out of the box capabilities.

Cons: The initial difficulty of setting up including setting up the websphere environment feels like it was designed to convince you to pay IBM or one of their partners to do it for you, or use their SaaS solutions instead.

Overall: Ability to schedule, maintain, track, document, budget, analyze, report, etc maintenance and asset tracking operations.

Vendor Response

by Grable Services on January 12, 2018

Thank you very much for you feedback, you are correct the installation has gotten much easier over the past couple versions this is for sure. We have found that where the main issue is now on the simple configuration or actual implementation of the solution. What I mean is, working through the data collection or cleanup for what your going to be tracking. We prefer to use a rapid deployment model with our clients which cuts down drastically on the implementation costs and time. If we can ever be of assistance please feel free to reach out.

Have a wonderful day!

Rather easy to navigate once you learn the system.

May 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Easy to find data from the menu. Tracking part numbers is easy. Maintenance request are simple to enter.

Cons: Some of the programs I do not use that often, maybe have an online tutorial on how to use some of the programs to stay fresh with them.

Vendor Response

by Grable Services on May 25, 2018

Jason, thank you for taking the time to go through this review process. We love getting the feedback to better both our solution and the Maximo solution. Training seems to be a big item as well especially since they are changing functionality in Maximo every six month with the minor revisions that used to be called fix packs. Yes, I tried saying that ten times faster. In house our team had to expand the training sections with video tutorials for clients to go along with regular materials to keep up with the ongoing changes. Perhaps we can help out in some facet with your needs. Give us a call or email and lets see if we can earn your business? Either way please have a wonderful Memorial Day weekend!

www.grableservices.com

Maximo implementer for 14 years - great product!!

Jan 11, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the flexibility and functionality of the software allows us to configure and modify the software to meet the needs of the organization.

Cons: The cost of the product is too high, being in this industry for over 10 years, It is one of the biggest concerns for the end users - the maintenance and per user licensing is too expensive.

Overall: My career has been completely focused on this product for the last ten years.

Vendor Response

by Grable Services on January 12, 2018

Dan,
Thank you very much for your feedback, and we completely agree on the costing issues which is why we have setup a flexible license subscription that has been able to save some managers up to 50% on their licenses for Maximo. No longer are you stuck with "Just deal with the costs", now you can have flexibility. We too love the product and want to see it grow even more, so we love these types of feedback. If you have any questions, or need any assistance please feel free to reach out.

Have a wonderful day!

Maximo is a powerful tool and can do so much to help your company maximize it's full potential.

Jan 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Ease of use compared to other similar software. User friendly. Powerful, yet not overwhelming. Many features and functionalities. Great work management and asset management tool

Cons: Reporting is not as user friendly. The 2013 excel version in 7.6 is not as clean as we'd like. Can be expensive to customize. It's best use use out of the box version.

Vendor Response

by Grable Services on January 22, 2018

Excellent feedback! thank you very much for taking the time to do this. Have you looked at using the Cognos portions your BI or are you more into the QBR functions in Maximo? We find that the QBR's tend to help save the folks the time and money of getting some of the customized report development. Might be something that can help. If you ever have any questions please feel free to reach out and ask we have report developers that work on our help desk so they might be able to assist there as well.

Have a great day!

www.grableservices.com

A very positive experience. Maximo allows us to do a lot more than we were able to before.

Jan 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It fits our industry very well and seems to be compatible with other software. End-users seem happy with what it has to offer.

Cons: Licensing costs are a little high compared to some of their competition. I think that IBM could do a better job at negotiating license fees than what I have experienced.

Overall: An enterprise solution that helps create standards across our organization.

Vendor Response

by Grable Services on January 12, 2018

Coy,
Excellent feedback and thank you for taking the time to go through this. The license costs are a huge deal we have found. This is why we have started offering a more flexible license structure that allows for you to subscribe to only what you need from Maximo as opposed to the whole package. We found it's common that folks only use a portion of the application and not all of it. If we can be of assistance please just ask. Thank you and please have a wonderful day!

Maximo is a very useful tool for work order tracking and asset management

Jan 11, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: I love that it can be tailored to meet our needs and you don't need to stick with the "out of the box" Maximo. I also love its reporting capabilities, which again can be tailored for our specific needs.

Cons: The search function in Maximo is horrible. You have to type your criteria in EXACTLY as it appears in Maximo or you don't get any results. If there any typos or errors in Maximo your search will yield no results. It really needs to be more user friendly.

Vendor Response

by Grable Services on January 12, 2018

Michelle,
There are settings to adjust the search functions that will allow for what are called wild card searches. These can hurt performance, but will accomplish the type of searching it sounds like you are looking for. Hopefully this helps a little and thank you very much for taking the time to do this.

Have a wonderful day!

Maximo is a great software, very user friendly

Jan 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is very easy to use, it's very user friendly. Someone who's never used the software before could easily learn and use this the first day.

Cons: The cost, always the cost. I hate buying software, but if I have to buy software, it better run as well as MAXIMO

Vendor Response

by Grable Services on January 31, 2018

Thank you very much for the feedback, having both good and bad feedback helps us work to develop the best solution for the users. With that hopefully we can introduce you to our new license structure or subscription. We have been able to save our clients on average 40-50% on their licenses with our new license structure. We are now able to guarantee we can meet or beat any other Maximo re-seller. If you have any questions please feel free to give me a call or shoot me an email. Thanks again for taking the time on this, and don't forget to have a wonderful day!

This is most closely aligned with ITIL methodology. Very sophisticated tool and easy to use.

Jan 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Its easy to use navigation and its very close alignment with ITIL policies. This is fast to use and have very fine customization ability.

Cons: Sometimes, it becomes too complex to learn the navigation. Also, it requires too much admin control.

Overall: It has been easy now to implement all ITIL policies into our IT infrastructure services

Vendor Response

by Grable Services on January 18, 2018

Mohit,
This is excellent! we are so happy you have been able to utilize the solution successfully, and yes fully agree on it's complexity. We have found there are only a few organizations that are willing to go this route with Maximo. Also only a few that come close to utilizing the solution anywhere close to its capacity. Hopefully your looking to expand the usage of Maximo into other areas of your organization!

Have a great day, and thank you again for your feedback!

I find Maximo to be a valuable tool in my position as a purchasing agent.

Jan 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it is easy it is to locate data and create spreadsheets of that data. I also like that I can switch from one module to the next easily, and can view related work orders and purchase requisitions.

Cons: I really don't have any issues with this software. I would like to have a field in the invoice module that shows who needs to approve the invoice.

Overall: It makes my job easier.

Vendor Response

by Grable Services on January 22, 2018

Thank you Lindy for your feedback! We truly appreciate you taking the time to do this. Getting that box added to your screen should be a simple fix, I am sure your Maximo administrator can take care of this for you, but if we can ever be of assistance please do not hesitate to reach out to us. Hopefully you have a wonderful week!

www.grableservices.com

Icon usage would be an upgrade over single line wording to navigate.

May 15, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Quick reference to my recent work, easily search for history of various jobs performed, quick in and out for work order writing

Cons: Overall clutter in several tasks. Could be simplified with usage of icons. Have to navigate through multiple steps to get to one description.

Vendor Response

by Grable Services on May 25, 2018

Mark,
Thank you for taking the time to review and respond to IBM Maximo. This review is exactly where we have found a large portion of the clients or existing Maximo users are with the solution. This is where our Ac Dc tool comes in allowing an mobile device to perform all your functions not just a work order, but yes scheduling, purchasing and even invoices can be processed via mobile. Of course approvals as well. If you still choose to sit at a desk, yes this tool does work in a browser as well. It's extremely user friendly and comes wrapped inside our Cloud or hosted solution. As an ESA partner with IBM our value add is just that to utilize our tools and solutions along with the Maximo solution to deliver the end user the best possible solution for their users. Would love to see if we can help out in any way!

Please have a wonderful Memorial Day weekend!

www.grablesesrvices.com

It is very powerful, but can be big and cumbersome to use and manage. The install had challenges.

May 17, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Pros: Maximo is flexible and has the ability to configure each piece of the system to meet the needs of customer. There are also better APIs now to integrate other systems.

Cons: Sometimes it takes a lot of work to do little things in the system. To enter one thing it takes many clicks. I understand the the complexity of the system is what leads to this, but sometimes users want something more simple. I see that the work centers are being introduced to address this.

Vendor Response

by Grable Services on May 25, 2018

Thank you for taking the time to respond with your feedback. Yes, Maximo is a very large enterprise level solution. We have found that most clients enjoy the functionality that they need and the rest is just ignored. This is another reason why our Ac Dc solution comes in perfect as you can utilize any or all parts of the Maximo solution with a very easy to use GUI or Mobile Application for your users. Please feel free to take a look and ask any questions that you may have.

Please have a wonderful Memorial Day weekend!

not user friendly. A lot of work arounds. After last update it has gotten even worse

Jun 06, 2018
2/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Cons: After update you cant print from a list view. each work order has to be printed one by one.

annoying pop ups after each one is printed.

Attachments have to be in a pdf. a lot are in excel and word. causing extra steps

View is not good. have to scroll around a lot of wasted information to see what you want

Reports are time comsuming. have to do a bunch of steps to make it usable

Saved queries are harder to find and cause more steps to locate.

Just some of the issues that could make this better and save time.

This one of the featureful and stable software for MRO.

May 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: - Excellent integration capabilities

- Excellent framework

- Good config tools

- Good integration with partner products e.g. DataSplice, Akwire

Cons: The technical documentation needs to be up-to-date.

Querying capabilities need to be improved.

The mobile platform needs to be given free (for limited number of users) for marketing purpose.

The scheduler product needs a great amount of improvements (both from technogy and feature wise)

Best EAM product on the market

Jan 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Scalability, industry features , datasbase accessability for EIS reporting, Mobile options via various vendors

Cons: Need to integrate to pay invoices, identify vendors. Too big for some applications (sometimes user unfriendly)

Vendor Response

by Grable Services on January 12, 2018

James,
Thank you very much for taking the time with this, If there is anything we can do to assist please do not hesitate to ask. We too have found the integrations required to pay invoices required. Sometimes not just to the bank either.

Please have a wonderful day!

Capterra-loader

easy to configure

Jan 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: fully functional inter relational data base, good reporting in 7.6 Great asset management tool , good for parts and inventory

Cons: can be complicated , but does not have to be. there is not to much I don't like about the software the inventory and parts are good

Overall: Helps Maintain and track costs associated with your assets

Vendor Response

by Grable Services on January 12, 2018

Thank you very much for taking the time to complete this.

Maximo is the bar by which all other EAM systems are compared.

Jan 15, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: Focused on core business of management by assets. Not an ERP which also can have equipment and work orders.

User friendly environment

Highly configurable avoiding code customizations

Cons: Scheduler needs work, not designed well or efficiently.

Mobile solution still behind third party offerings

Vendor Response

by Grable Services on January 16, 2018

Thank you very much for your feedback, we look forward to hearing both the good and the bad as that is how we improve the solutions and services that we use everyday. Have you thought of trying to schedule work via the mobile?

If you ever need anything or just have a question please do not hesitate to give me a call. Thanks again and have a wonderful day!

www.grableservices.com

Great tool and powerful to manage all types of assets

May 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Provide cutting-edge solutions which cover 90% of our problems. There are so many power features and functionalities and reporting capabilities to meet all needs.

Cons: Require extensive training and experience. Development team and license fees are required to be considered heavily.

Overall: Accountability and management of assets.

Industry knowledge built in, solid foundation, great tool.

Jan 11, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: workflow, business rules make it easy to build in how customers want to do business, it enforces those rules and not allow deviation, this makes everyone perform the same way.

Cons: version releases sometimes delayed and or not published, product roadmaps vary from publication to actual release

Vendor Response

by Grable Services on January 12, 2018

Thank you for taking the time to complete this. Have a wonderful day!

I use Maximo to track work order status, and the level of productivity of our technical group.

Jan 11, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Pros: Maximo helps us to evaluate our existing programs to improve the reliability of your facility assets.

Cons: The lack of accessibility of information or lack there of. Too many layers to access the desired information. It would be beneficial to navigate through the panes more easily.

Vendor Response

by Grable Services on January 12, 2018

Felicia,
Thank you very much for taking the time to do this, we have built some front end pieces that assist in the viewing capabilities of Maximo. Sometimes it can be too much information or information overload. We find that scaling back the users view to just what they need to see or use helps a ton. If we can be of any assistance please do not hesitate to call on us.

Have a wonderful day!

Maximo is a complex system full of customizable features that helps create detailed reports.

Feb 15, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: Maximo is a very complex system and there are many ways to create a specific report. Customer service is great but expensive. Would like to see more support for cheaper.

Cons: This product is very expensive and not ideal for small companies. I liked how mobile it was but too expensive for our purposes. The system is not super user friendly either.

Vendor Response

by Grable Services on February 16, 2018

Sara,
Thank you very much for your feedback, cost seems to have been a major decision for a few years now. We agreed, this is why we worked with IBM to create a much easier and cheaper license structure. We wanted to work with the clients to build something they would and could utilize to the fullest of their abilities and ensuring they could afford it was the main issue. If you would like we can setup some time to go over this with you, perhaps we can help? Feel free to give me a ring with any questions you may have at anytime.

Thank you and have an excellent day!

Capterra-loader

This app has blown my mind with its functionality and features. So easy to use & amazing outputs.

May 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use and fresh perspectives. It actually takes my live photos from my iPhone 8 Plus and turns them into stories...which is exactly what I wanted! I was completely surprised the first time I received an email from Magisto telling me you had created a movie from my photos taken one day. I can tailor my movies to specific topics and add all sorts of filters and music.

Cons: I had one weird experience where Magisto made a movie from iPhone photos which turned some of the photos on their sides. Still exploring that...