Grable Services

Maximo

4.5 / 5 14 reviews

Who Uses This Software?

We serve anyone in the market or the need of a mobile asset or work management solution, as well as those that are large enough to require an Enterprise Asset Management solution.


Average Ratings

14 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Grable Services
  • grableservices.com
  • Founded 2013
  • United States

About Maximo

Flexible and yet competitively priced license structure. We deliver to you the use the most powerful CMMS or EAM on the market and not break the bank! We can provide number one rated CMMS or EAM solution, which reduces unplanned downtime and increases operational efficiency for your organization. Now this can be accomplished without spending your entire capital budget with our rapid deployment and flexible license subscriptions.


Maximo Features

  • Asset Tracking
  • Calibration Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • CMMS
  • Energy Management
  • Equipment Management
  • Facility Management
  • Inventory Management
  • IT Asset Management
  • Maintenance Management
  • Parts Management
  • Preventive Maintenance Scheduling
  • Software License Management
  • Warranty Management
  • Work Order Management

Maximo Reviews Recently Reviewed!


Maximo is the bar by which all other EAM systems are compared.

Jan 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Focused on core business of management by assets. Not an ERP which also can have equipment and work orders.
User friendly environment
Highly configurable avoiding code customizations

Cons: Scheduler needs work, not designed well or efficiently.
Mobile solution still behind third party offerings

Vendor Response

by Grable Services on January 16, 2018

Thank you very much for your feedback, we look forward to hearing both the good and the bad as that is how we improve the solutions and services that we use everyday. Have you thought of trying to schedule work via the mobile? If you ever need anything or just have a question please do not hesitate to give me a call. Thanks again and have a wonderful day! www.grableservices.com

Maximo is the best CMMS software, but it does come at a price.

Jan 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can build anything with Maximo and integrate it with just about anything else. I always tell people to think of Maximo as a platform, not a CMMS. It's a platform that someone (IBM) has already built almost everything you need for a CMMS, but if you think it's missing something, you can easily and quickly add it.

Cons: Maximo's user interface still has some catching up to do with more modern web apps. IBM is currently working on newer "Work Centers" to replace "Start Centers" with added functionality, but it has not been fully implemented yet. Setup and configuration can still be complicated and require the help of consultants.

Overall: Maximo enables our customers to track anything and everything they could possibly need.

Vendor Response

by Grable Services on January 16, 2018

Dominic, Thank you for taking the time to give us the feedback. We love getting all types, but good feedback is always better. We have been working with Maximo for two decades and the most common theme has been the licenses for the past several years. This is why we worked last year with IBM to establish a partnership that allows for a far more flexible and simple license subscription. If you should ever need anything or just have a question please feel free to reach out anytime! www.grableservices.com

Highly functional and basic use for WOs is very easy, more technical abilities requires training.

Jan 15, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Being able to download to excel is great, tracking of previous work is easy, nice that it is a one stop shop of purchasing/inventory/maintenance/safety/environmental reporting.

Cons: The search engine function is cumbersome, unless you know exactly what something in inventory is called/named in the system it is almost impossible to find on a generic search. Perhaps this is only because of how it was set up locally or maybe I just need some user tips from power users. Either way, that is the most frustrating part for me when finding parts.

Vendor Response

by Grable Services on January 16, 2018

James, Thank you for your feedback, in response to your search question please take a look at the field setup in your database configuration. There is the ability to use a "wildcard search": this allows you to use parts of words to search as opposed to an "Exact", which obviously requires the exact word. Your administrator may not like this as it can inhibit performance on large searches so they tend to turn it off for folks sometimes. The great thing with Maximo is there is always a way to make it happen, the question you have to ask is "Is it worth it". If you ever have any questions please do not hesitate to contact us we are more than willing to help. Have a wonderful day! www.grableservices.com

It is not flexible enough for the end user

Jan 15, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: There is not any feature that is a stand out compared to products I've used in the past. I do like the
users home page with favorite applications but that is hard to get set up. I do like being able to see other facility's inventory.

Cons: Hard for the end user to customize views. The Work Order Tracking page need to allow the user to customize the columns. The left Tool bars are not intuitive. I do not like having separate "Action Items". These are really Work Orders. I do not like having to track both.

Overall: Work order tracking.

Vendor Response

by Grable Services on January 16, 2018

Thank you for your feedback, and we hope you had a wonderful holiday. We enjoy getting all types of feedback including constructive feedback. We have the ability to give you the power of Maximo with the flexibility for the profiled end user to create their own views. This is a new tool that works not only in the browser on your desktop, but on any mobile device as well and does not have to be connected. If you ever have any questions about Maximo or our AC DC tool please do not hesitate to contact me. Have a wonderful day! www.grableservices.com

6+ Years. Procurement, Work Order Processing, HSE Module, RCFA, Defect, Scheduler

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am all for turn key evolutions. Maximo CMMS offers turn key availability for a digital world. The CMMS Software can do anything and everything for a maintenance facility all in one combined platform. The out of the box settings and modules are quick and effective, and easy to navigate. Maximo's ability to link between various modules for documentation purposes is vital in proper communication and trending.

Cons: User UI interface capabilities and modifications are limited. It takes an act of Congress to get the module layouts changed as they are controlled internally by another entity. This should be a user level ability to customize their interfaces and placements of blocks etc. But that is just being picky.

Overall: Maximo allows for quick navigation and isolation of critical plant issues through Work Order hierarchies and linked modules. This CMMS gives the user a quick centralized software for all maintenance and procurement tasks. None of the information or processes are daunting, and it does not require a master computer user in order to handle the flow of the program. Maximo is growing and updates are continuing to come out making this CMMS considerably easier as time progresses be it Bug Fixes and improvements, to new use cases such as Maximo Graphical Scheduler and RCFA modules etc. Prices are low, and upkeep of the software and customer service is high!

Vendor Response

by Grable Services on January 15, 2018

Mr. Schuck, Thank you for your response, we love to see great feedback. Here at GCS we have encountered the want and need for a more user level view setup for our clients and have developed a solution that might help if you are interested. We are also looking to see if folks are using the entire solution, is your organization utilizing the entire Maximo solution? If you need anything please do not hesitate to contact me with any questions. Thank you again and have a wonderful day!

Industry knowledge built in, solid foundation, great tool.

Jan 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: workflow, business rules make it easy to build in how customers want to do business, it enforces those rules and not allow deviation, this makes everyone perform the same way.

Cons: version releases sometimes delayed and or not published, product roadmaps vary from publication to actual release

Vendor Response

by Grable Services on January 12, 2018

Thank you for taking the time to complete this. Have a wonderful day!

D052ec740f2de4250857f3880ac686a2

easy to configure

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: fully functional inter relational data base, good reporting in 7.6 Great asset management tool , good for parts and inventory

Cons: can be complicated , but does not have to be. there is not to much I don't like about the software the inventory and parts are good

Overall: Helps Maintain and track costs associated with your assets

Vendor Response

by Grable Services on January 12, 2018

Thank you very much for taking the time to complete this.

Maximo implementer for 14 years - great product!!

Jan 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the flexibility and functionality of the software allows us to configure and modify the software to meet the needs of the organization.

Cons: The cost of the product is too high, being in this industry for over 10 years, It is one of the biggest concerns for the end users - the maintenance and per user licensing is too expensive.

Overall: My career has been completely focused on this product for the last ten years.

Vendor Response

by Grable Services on January 12, 2018

Dan, Thank you very much for your feedback, and we completely agree on the costing issues which is why we have setup a flexible license subscription that has been able to save some managers up to 50% on their licenses for Maximo. No longer are you stuck with "Just deal with the costs", now you can have flexibility. We too love the product and want to see it grow even more, so we love these types of feedback. If you have any questions, or need any assistance please feel free to reach out. Have a wonderful day!

We have issues constantly. Design could be a lot better and less time doing work arounds

Jan 11, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Cons: Printing issues are the worst. from a list view you cannot print and have each work order separated and stapled. You use to be able too. Now you have to print all in a batch and pick through a pile of papers and staple one by one. Adds hours to what use to be one click and move on to something else. The start menu view is terrible. You have to move all around to get the information you need. Reports are an issue. I use this all day, every day and I waste a lot of time for things that could be a lot better. I could write more and be specific, I just don't have the time.
sorry for being honest.

Vendor Response

by Grable Services on January 12, 2018

Mr. Freels, Thank you very much for taking the time to go through this. Lets work with your team to get the issues resolved in some way.

Maximo is a very useful tool for work order tracking and asset management

Jan 11, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I love that it can be tailored to meet our needs and you don't need to stick with the "out of the box" Maximo. I also love its reporting capabilities, which again can be tailored for our specific needs.

Cons: The search function in Maximo is horrible. You have to type your criteria in EXACTLY as it appears in Maximo or you don't get any results. If there any typos or errors in Maximo your search will yield no results. It really needs to be more user friendly.

Vendor Response

by Grable Services on January 12, 2018

Michelle, There are settings to adjust the search functions that will allow for what are called wild card searches. These can hurt performance, but will accomplish the type of searching it sounds like you are looking for. Hopefully this helps a little and thank you very much for taking the time to do this. Have a wonderful day!

Best EAM product on the market

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Scalability, industry features , datasbase accessability for EIS reporting, Mobile options via various vendors

Cons: Need to integrate to pay invoices, identify vendors. Too ¿big¿ for some applications (sometimes user unfriendly)

Vendor Response

by Grable Services on January 12, 2018

James, Thank you very much for taking the time with this, If there is anything we can do to assist please do not hesitate to ask. We too have found the integrations required to pay invoices required. Sometimes not just to the bank either. Please have a wonderful day!

I use Maximo to track work order status, and the level of productivity of our technical group.

Jan 11, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: Maximo helps us to evaluate our existing programs to improve the reliability of your facility assets.

Cons: The lack of accessibility of information or lack there of. Too many layers to access the desired information. It would be beneficial to navigate through the panes more easily.

Vendor Response

by Grable Services on January 12, 2018

Felicia, Thank you very much for taking the time to do this, we have built some front end pieces that assist in the viewing capabilities of Maximo. Sometimes it can be too much information or information overload. We find that scaling back the users view to just what they need to see or use helps a ton. If we can be of any assistance please do not hesitate to call on us. Have a wonderful day!

A very positive experience. Maximo allows us to do a lot more than we were able to before.

Jan 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It fits our industry very well and seems to be compatible with other software. End-users seem happy with what it has to offer.

Cons: Licensing costs are a little high compared to some of their competition. I think that IBM could do a better job at negotiating license fees than what I have experienced.

Overall: An enterprise solution that helps create standards across our organization.

Vendor Response

by Grable Services on January 12, 2018

Coy, Excellent feedback and thank you for taking the time to go through this. The license costs are a huge deal we have found. This is why we have started offering a more flexible license structure that allows for you to subscribe to only what you need from Maximo as opposed to the whole package. We found it's common that folks only use a portion of the application and not all of it. If we can be of assistance please just ask. Thank you and please have a wonderful day!

Maximo is a powerful configurable tool that has a ton of depth and features.

Jan 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to use its tools to greatly configure maximo far beyond its out of the box capabilities.

Cons: The initial difficulty of setting up including setting up the websphere environment feels like it was designed to convince you to pay IBM or one of their partners to do it for you, or use their SaaS solutions instead.

Overall: Ability to schedule, maintain, track, document, budget, analyze, report, etc maintenance and asset tracking operations.

Vendor Response

by Grable Services on January 12, 2018

Thank you very much for you feedback, you are correct the installation has gotten much easier over the past couple versions this is for sure. We have found that where the main issue is now on the simple configuration or actual implementation of the solution. What I mean is, working through the data collection or cleanup for what your going to be tracking. We prefer to use a rapid deployment model with our clients which cuts down drastically on the implementation costs and time. If we can ever be of assistance please feel free to reach out. Have a wonderful day!