# Maximo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Maximo the right CMMS solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170474/Maximo/reviews --- Maximo 4.2 (41) [View alternatives](https://www.capterra.com/p/170474/Maximo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Maximo Ease of use 3.8 Customer Service 3.9 ## Showing most helpful reviews Showing 1-25 of 41 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alexander V. Process/Project Engineer Pharmaceuticals Used the software for: 6-12 months ### "Pretty Good Asset Management Solution" July 30, 2021 4.0 Once you get the hang of it and learn what you need it to do, it handles everything it needs too. That being said, getting up to speed with it was a bumpy ride Pros It is pretty full featured, it takes care of anything you need it to. From PMs to job plans to spare part management, it can handle what we need it to for our plant. Cons It has a steep learning curve, it's hard to learn. It can also create duplicate entries easily Alternatives considered [QAD Adaptive ERP](https://www.capterra.com/p/1265/QAD-Cloud-ERP/) Review Source VR Verified Reviewer Associate Manager Used the software for: 2+ years ### "Its one among best product for EAM" May 10, 2018 5.0 Pros It talks its real life use as product it gives in depth functionality for managing enterprise assets. It has also added lots of industry and domain specific add on and kept the versions upto date with technology. Its in Gartner magic quadrant as leader for over decade now proving its brand and industry recognition. Cons Maximizing has Streep Learning curve Review Source Response from Grable Services May 25, 2018 Thank you very much for taking the time to respond, we know how busy life can be these days so we truly respect your opinions so we can help better both the IBM Maximo tool as well as our Ac Dc solution to better serve our clients. We have extensive training materials that we have done for several clients and honestly you are correct. Not only are there learning curves on the technical fronts, but the functionality front as well. Especially now that IBM is no long just fixing Maximo with it's Fix Packs and sending out "Minor Revisions", to the application that change the functionality of it. We have had to bring in a team just to keep up with the training and differences aspect. If we can be of any assistance please do not hesitate to contact us. Please have a wonderful Memorial Day weekend!! www.grableservices.com TT TiLiAnne T. Dept Info Sys Specialist II Utilities Used the software for: 2+ years ### "Maximo is a complex system with many usable functions; however, needs simplifying for end users. " May 14, 2018 3.0 We mostly use the work order tracking. History of assets are the greatest benefits. We would like to move more into enterprise asset management with it tho. Pros 1\. The variety of functionality makes it valuable for many different user's needs. 2. It is fairly simple to reconfigure, and hide or create fields. Cons 1\. Having to buy the functions individually makes it cost prohibitive to roll out new functions for testing and for a smaller groups of users. 2..There is a lot of white space with small font on the interface. Not good use of the space. 3. There is no way to make changes to records in the list view; a user has to enter each record individually, which is time consuming. There should be a way to see all the searched for records and make changes with find and replace similar to Excel in a spreadsheet format. 4. Sorting should also be able to be done with column x, then column y, then column z. I could give more feedback, but haven't the time right now. Sorry. Review Source Response from Grable Services May 25, 2018 Tilianne, Thank you so much for your feedback, and taking the time to sit and go through the review process. As you know we are working to resolve these issues in the best and most effective way. Sometimes, using tools that are separate from Maximo might help out. When you talk about "Having to buy the new functions", I am assuming your reffering to the add on's for Maximo such as Spatial. Yes, the added functionality would be wonderful to add to the solution. This has actually become the very reason our cloud team has come up with a rapid deployment solution with just this in mind. For instance a deployment of your solution to include the add ons that your requesting i.e. Spatial, and Mobile already built and configured. On average this can be deployed in just a couple weeks. Yes, the solution would meet or exceed all of your cyber security rules, then imagine never paying for another upgrade again... Give us a call! Please have a wonderful Memorial Day weekend!! VR Verified Reviewer Database Administrator Staff Defense & Space Used the software for: 2+ years ### "Maximo is a powerful configurable tool that has a ton of depth and features." January 11, 2018 5.0 Ability to schedule, maintain, track, document, budget, analyze, report, etc maintenance and asset tracking operations. Pros The ability to use its tools to greatly configure maximo far beyond its out of the box capabilities. Cons The initial difficulty of setting up including setting up the websphere environment feels like it was designed to convince you to pay IBM or one of their partners to do it for you, or use their SaaS solutions instead. Review Source Response from Grable Services January 12, 2018 Thank you very much for you feedback, you are correct the installation has gotten much easier over the past couple versions this is for sure. We have found that where the main issue is now on the simple configuration or actual implementation of the solution. What I mean is, working through the data collection or cleanup for what your going to be tracking. We prefer to use a rapid deployment model with our clients which cuts down drastically on the implementation costs and time. If we can ever be of assistance please feel free to reach out. Have a wonderful day! VR Verified Reviewer Developer/Partner Used the software for: 2+ years ### "It is very powerful, but can be big and cumbersome to use and manage. The install had challenges." May 17, 2018 4.0 Pros Maximo is flexible and has the ability to configure each piece of the system to meet the needs of customer. There are also better APIs now to integrate other systems. Cons Sometimes it takes a lot of work to do little things in the system. To enter one thing it takes many clicks. I understand the the complexity of the system is what leads to this, but sometimes users want something more simple. I see that the work centers are being introduced to address this. Review Source Response from Grable Services May 25, 2018 Thank you for taking the time to respond with your feedback. Yes, Maximo is a very large enterprise level solution. We have found that most clients enjoy the functionality that they need and the rest is just ignored. This is another reason why our Ac Dc solution comes in perfect as you can utilize any or all parts of the Maximo solution with a very easy to use GUI or Mobile Application for your users. Please feel free to take a look and ask any questions that you may have. Please have a wonderful Memorial Day weekend! VR Verified Reviewer CMMS Administrator Higher Education Used the software for: 2+ years ### "Maximo is a very complex software package." January 16, 2018 3.0 Pros It allows the user base to customize both inside and outside the software environment. It covers many use cases that most organizations have. Cons It doesn't have a great on boarding process for new users or those who do use the software and want to utilize another aspect of the program. Review Source Response from Grable Services January 18, 2018 Excellent feedback! We hear this more and more today than we have in the past. We have found that the complexity of the solution coupled with a lack of truly trained professionals that know the application has contributed to most of these cases. In large part the implementation of the software needs to be discussed or planned not just over a couple months but years. Some of the best implementations are those that have taken a slower approach to their implementations. We did on our side also take the time to build both a mobile and web front end as a value add to simplify things for the end users, as well as a more simplified roll out or implementation for those that may not want to utilize the entire solution. As you said Maximo is complex and does everything you need it to do. Not everyone wants that, thus we slimmed it down a bit also allowing for a cheaper license cost as well. Again thank you for the great feedback! Have a wonderful day!! www.grableservices.com VR Verified Reviewer Instrumentation & Controls Technical Aide Building Materials Used the software for: 2+ years ### "It is not flexible enough for the end user" January 15, 2018 3.0 Work order tracking. Pros There is not any feature that is a stand out compared to products I've used in the past. I do like the users home page with favorite applications but that is hard to get set up. I do like being able to see other facility's inventory. Cons Hard for the end user to customize views. The Work Order Tracking page need to allow the user to customize the columns. The left Tool bars are not intuitive. I do not like having separate "Action Items". These are really Work Orders. I do not like having to track both. Review Source Response from Grable Services January 16, 2018 Thank you for your feedback, and we hope you had a wonderful holiday. We enjoy getting all types of feedback including constructive feedback. We have the ability to give you the power of Maximo with the flexibility for the profiled end user to create their own views. This is a new tool that works not only in the browser on your desktop, but on any mobile device as well and does not have to be connected. If you ever have any questions about Maximo or our AC DC tool please do not hesitate to contact me. Have a wonderful day! www.grableservices.com Thomas R. Maximo Admin Automotive Used the software for: 2+ years ### "easy to configure" January 11, 2018 5.0 Helps Maintain and track costs associated with your assets Pros fully functional inter relational data base, good reporting in 7.6 Great asset management tool , good for parts and inventory Cons can be complicated , but does not have to be. there is not to much I don't like about the software the inventory and parts are good Review Source Response from Grable Services January 12, 2018 Thank you very much for taking the time to complete this. VR Verified Reviewer Computer Maintenance Technician II Higher Education Used the software for: 2+ years ### "Maximo is a great software, very user friendly" January 30, 2018 5.0 Pros The software is very easy to use, it's very user friendly. Someone who's never used the software before could easily learn and use this the first day. Cons The cost, always the cost. I hate buying software, but if I have to buy software, it better run as well as MAXIMO Review Source Response from Grable Services January 31, 2018 Thank you very much for the feedback, having both good and bad feedback helps us work to develop the best solution for the users. With that hopefully we can introduce you to our new license structure or subscription. We have been able to save our clients on average 40-50% on their licenses with our new license structure. We are now able to guarantee we can meet or beat any other Maximo re-seller. If you have any questions please feel free to give me a call or shoot me an email. Thanks again for taking the time on this, and don't forget to have a wonderful day! VR Verified Reviewer Lab Ambassador Pharmaceuticals Used the software for: 1-2 years ### "Maximo, an antiquated platform" August 27, 2020 2.0 Overall my experience with Maximo has been poor and I found it difficult to use and teach, Pros There are a lot of functionalities built into Maximo and it can be versatile however it was not something I enjoyed learning. Cons There is an endless list of things I would improve about Maximo but to name a few: having auto-save on your pages, quicker load time, easier and more intuitive learning process. Review Source MJ Mohit J. Consultant Information Technology and Services Used the software for: 2+ years ### "This is most closely aligned with ITIL methodology. Very sophisticated tool and easy to use." January 16, 2018 4.0 It has been easy now to implement all ITIL policies into our IT infrastructure services Pros Its easy to use navigation and its very close alignment with ITIL policies. This is fast to use and have very fine customization ability. Cons Sometimes, it becomes too complex to learn the navigation. Also, it requires too much admin control. Review Source Response from Grable Services January 18, 2018 Mohit, This is excellent! we are so happy you have been able to utilize the solution successfully, and yes fully agree on it's complexity. We have found there are only a few organizations that are willing to go this route with Maximo. Also only a few that come close to utilizing the solution anywhere close to its capacity. Hopefully your looking to expand the usage of Maximo into other areas of your organization! Have a great day, and thank you again for your feedback! JM Jason M. Maintenance Planners Mining & Metals Used the software for: 2+ years ### "Maximo Review " December 8, 2019 5.0 This program helps us track maintenance tool time. The program helps with assignments to other users. Pros We use this database to enter maintenance requests, POs and action items. This database make my job so mush simpler. Cons The only issue I have is that you can’t save when you have a issue, this causes me to have to go back and fix issue then start over on PO or work order. Review Source SD Sean D. Senior Lease Admin Utilities Used the software for: 2+ years ### "Maximo - Losing Ground to Archibus" June 8, 2019 3.0 Overall a decent initial experience but not really used anymore at my company due to it not being versatile and incorporating other aspects of the business. Pros I think it initially was a good platform to route work orders for our FMs. Cons It seems like the platform is very single use oriented and hasn't adapted well or incorporated other functions. As a result, our company has switched to Archibus as our one stop shop. Review Source JD Jaime D. Document Controller Railroad Manufacture Used the software for: 6-12 months ### "Maximo Asset Database" April 17, 2019 4.0 Pros This software is a great way to keep track of the assets for your project which is what I use it for but other colleagues also use it to track changes and repairs made as well so a great all round tool Cons It can be a bit slow at times and I feel they could update it more often but it still does the job Review Source JS Jonathan S. Maintenance Planner/ Outage Coordinator Oil & Energy Used the software for: 2+ years ### "6+ Years. Procurement, Work Order Processing, HSE Module, RCFA, Defect, Scheduler" January 12, 2018 5.0 Maximo allows for quick navigation and isolation of critical plant issues through Work Order hierarchies and linked modules. This CMMS gives the user a quick centralized software for all maintenance and procurement tasks. None of the information or processes are daunting, and it does not require a master computer user in order to handle the flow of the program. Maximo is growing and updates are continuing to come out making this CMMS considerably easier as time progresses be it Bug Fixes and improvements, to new use cases such as Maximo Graphical Scheduler and RCFA modules etc. Prices are low, and upkeep of the software and customer service is high! Pros I am all for turn key evolutions. Maximo CMMS offers turn key availability for a digital world. The CMMS Software can do anything and everything for a maintenance facility all in one combined platform. The out of the box settings and modules are quick and effective, and easy to navigate. Maximo's ability to link between various modules for documentation purposes is vital in proper communication and trending. Cons User UI interface capabilities and modifications are limited. It takes an act of Congress to get the module layouts changed as they are controlled internally by another entity. This should be a user level ability to customize their interfaces and placements of blocks etc. But that is just being picky. Review Source Response from Grable Services January 15, 2018 Mr. Schuck, Thank you for your response, we love to see great feedback. Here at GCS we have encountered the want and need for a more user level view setup for our clients and have developed a solution that might help if you are interested. We are also looking to see if folks are using the entire solution, is your organization utilizing the entire Maximo solution? If you need anything please do not hesitate to contact me with any questions. Thank you again and have a wonderful day! EW Eric W. Enterprise Assets Managament Systems Administrator Government Administration Used the software for: 2+ years ### "Overall the best Enterprise Platform, yet still struggles with ease of use for many. " May 10, 2018 5.0 The best enterprise level system, capable of scaling up to ANY demand put upon it. Pros Scalability and options. As previously stated the options seem almost endless, and for the most part are easily configured, and reconfigured to fit needs of the user. This is taking into consideration the user is database savvy and understands the data sets structure. The common everyday user typically doesn't require this level of use, and slowly IBM is getting a better GUI with the ongoing development of the Work center platform and Maximo-x. Cons Some end users still find the overall system intimidating, and therefore struggle with use. Making the system more user friendly, i.e. WorkCenters, solves part of that issue. The other is the need for an overlay that helps, and/or limits use. A product like Rules Manager enables that capability and has been a lifesaver with MaxAssist, and Rules Manager to keep people in focus of the task at hand. Review Source Response from Grable Services May 25, 2018 Eric, Thank you for your response and review. We have found that the application does have it's struggles. This is why we choose this forum to work them into fixes to our Ac Dc solution as well as our cloud and hosted solutions for rapid deployment. Our mobile solution works not only on the mobile devices but just as easily on the desktop in the browser as well. The great part about the Ac Dc product, aside from it's name would be it's flexibility and abilities in the overlaying. While it can utilize all the Maximo work flows and has the ability to perform it's own aside from this as well. Again I do thank you for your time and response and would love to continue the conversation. Feel free to reach out anytime to myself. Have a wonderful Memorial day weekend!! OB Owen B. Maximo Administrator Automotive Used the software for: 2+ years ### "I've working in the work order maintenance, inventory controls, and administrative roles. " May 17, 2018 4.0 It makes it easy to monitor and react to all operational functions here at work. We have 700 users connected through Maximo. It improves plant and departmental efficiencies across the board. Pros I like how versatile and (relatively) easy it is to use. It tracks all historical data for trending and analysis. We use most of the applications, which allow cross-training and effective working environments. Cons Some of the customizations and configurations are difficult to implement. We have made several modifications, as the out of the box system needed a lot of work. Sometimes it runs slower than it should, and printing out of Maximo can be painful as well. Review Source Response from Grable Services May 25, 2018 Owen, Thank you for taking the time to respond with feedback. Customizations are very tricky and generally something you want to stay away from for a couple reasons. One, if done incorrectly they can not only affect your performance but actually could break other pieces of the applications functionality. There are some developers out there that love to just develop JAVA code and make the system do what they want. That is not always the right thing to do. Sometimes there are other ways to accommodate the users requirements. Second, it makes it that much more difficult to keep your system up to date. With all the changes that are being implemented with each minor revision your taking a chance at overwriting your customization. I would love to hear more about this to see if we might be able to assist. Feel free to call me anytime. Please have a wonderful Memorial Day weekend www.grableservices.com DR Dominic R. Systems Architect / Senior Consultant Information Technology and Services Used the software for: 2+ years ### "Maximo is the best CMMS software, but it does come at a price." January 15, 2018 5.0 Maximo enables our customers to track anything and everything they could possibly need. Pros You can build anything with Maximo and integrate it with just about anything else. I always tell people to think of Maximo as a platform, not a CMMS. It's a platform that someone (IBM) has already built almost everything you need for a CMMS, but if you think it's missing something, you can easily and quickly add it. Cons Maximo's user interface still has some catching up to do with more modern web apps. IBM is currently working on newer "Work Centers" to replace "Start Centers" with added functionality, but it has not been fully implemented yet. Setup and configuration can still be complicated and require the help of consultants. Review Source Response from Grable Services January 16, 2018 Dominic, Thank you for taking the time to give us the feedback. We love getting all types, but good feedback is always better. We have been working with Maximo for two decades and the most common theme has been the licenses for the past several years. This is why we worked last year with IBM to establish a partnership that allows for a far more flexible and simple license subscription. If you should ever need anything or just have a question please feel free to reach out anytime! www.grableservices.com JC James C. Team lead Used the software for: 2+ years ### "Not easy to navigate " May 15, 2018 3.0 Pros Holds several items to choose from Holds several items to choose from and will be easier to upgrade if the company would get information from there employees to help improve the system. Cons Hard to navigate Holds several items to choose from and will be easier to upgrade if the company would get information from there employees to help improve the system. Review Source Response from Grable Services May 25, 2018 James, Thank you so much for taking the time to review and send your feedback. We love both the good and the constructive feedback, and yes we take the bad as well. After all it is how we learn! It sounds like your having some functionality issues with the application. These can be driven by lots of potential areas of conflict. I would love to hear more about the problem. We have done our fair share of upgrades though, in fact our team has been upgrading Maximo since the green screen days of Maximo 3, and no two are the same. There are some key steps that you should look at as it pertains to the steps prior to upgrading. The Maximo tools will actually tell you what is wrong with the system. Even before you start, because it has to since sometimes it does break itself.... Yes, we have seen fix packs and upgrades break themselves. Toward the navigation, we know IBM is working on that however we choose to help with our own tools. Have a great Memorial Day weekend! JW James W. HRO Area Leader Used the software for: 2+ years ### "Highly functional and basic use for WOs is very easy, more technical abilities requires training." January 15, 2018 5.0 Pros Being able to download to excel is great, tracking of previous work is easy, nice that it is a one stop shop of purchasing/inventory/maintenance/safety/environmental reporting. Cons The search engine function is cumbersome, unless you know exactly what something in inventory is called/named in the system it is almost impossible to find on a generic search. Perhaps this is only because of how it was set up locally or maybe I just need some user tips from power users. Either way, that is the most frustrating part for me when finding parts. Review Source Response from Grable Services January 16, 2018 James, Thank you for your feedback, in response to your search question please take a look at the field setup in your database configuration. There is the ability to use a "wildcard search": this allows you to use parts of words to search as opposed to an "Exact", which obviously requires the exact word. Your administrator may not like this as it can inhibit performance on large searches so they tend to turn it off for folks sometimes. The great thing with Maximo is there is always a way to make it happen, the question you have to ask is "Is it worth it". If you ever have any questions please do not hesitate to contact us we are more than willing to help. Have a wonderful day! www.grableservices.com CM Chris M. Executive Administrative Assistant Utilities Used the software for: 2+ years ### "My only use so far is printing out POs to match invoices. " May 11, 2018 4.0 It works great for what my needs are. Looking forward to learning a lot more. Pros Our company will soon be utilizing more of Maximo that will make paying invoices much easier than our current accounting system. Cons My knowledge of Maximo is very limited because I have not been trained on anything but creating a PO and printing them. Review Source Response from Grable Services May 25, 2018 Chris, Thank you for taking the time to review the IBM Maximo solution. To be honest in the past there have been very few companies out there that choose to utilize all of the Maximo solution. This has been changing drastically, in fact the past two years have seen at least a dozen projects that we have done in which we have implemented the full P2P or procure to pay process inside Maximo. In fact, we are finishing two right now one Government and one Commercial that only integrate to the ERP for ACH or electronic payments. Everything from a work and asset tracking perspective is held and worked within the Maximo solution. Perhaps this is a sign folks are looking more at only paying for one solution to do things as opposed to multiple. With that Please do not hesitate to reach out should you need any assistance with anything. Please have a wonderful Memorial Day weekend! DP Dan P. Business manager Airlines/Aviation Used the software for: 2+ years ### "Maximo implementer for 14 years - great product!!" January 11, 2018 5.0 My career has been completely focused on this product for the last ten years. Pros the flexibility and functionality of the software allows us to configure and modify the software to meet the needs of the organization. Cons The cost of the product is too high, being in this industry for over 10 years, It is one of the biggest concerns for the end users - the maintenance and per user licensing is too expensive. Review Source Response from Grable Services January 12, 2018 Dan, Thank you very much for your feedback, and we completely agree on the costing issues which is why we have setup a flexible license subscription that has been able to save some managers up to 50% on their licenses for Maximo. No longer are you stuck with "Just deal with the costs", now you can have flexibility. We too love the product and want to see it grow even more, so we love these types of feedback. If you have any questions, or need any assistance please feel free to reach out. Have a wonderful day! MP Mark P. VP Asset Management Used the software for: 6-12 months ### "37 yrs in generation equipment engineering & maintenance" May 10, 2018 4.0 Pros Ease of use, reporting, mobility, cause codes, corrective action codes, linear asset management, ease of constructing bill of materials, integration of supply chain, compatible units, integration to field design tool Cons Having multiple interfaces to integrate with financials, no standard integration to data historians or payroll system, no standard integration to prioerty accounting system to map asserts, having to enter time in multiple systems, no standard integration to P6 Review Source Response from Grable Services May 25, 2018 Mark, Thank you so much for your time in responding for a review. We absolutely love the feedback that we get back. It sounds like integrations are a tough road for you, unfortunately some of the OOB or out of the box connectors as they used to be called have gone away. There used to be some that you could purchase however it was not effective mostly due to each one being different anyways. Very rarely are two integrations alike when you have different business models for each company. Not to mention just a simple different process would require changes. While I am certainly not defending these going away as we loved them, at this time IBM has just not spent the time and effort on them. Of course us as ESA Partners, now we love these challenges so our tools are not limited. We utilize the MIF or Maximo integration Framework for our Ac Dc connections through the API and have found it extremely effective and easy to configure. Please have a wonderful Memorial Day weekend! DK Douglas K. CTP Oil & Energy Used the software for: 2+ years ### "My experience with Maximo as an end user dates back to the early 90's with version 3.0. " January 15, 2018 5.0 Regimented and disciplined work management processes and quantifiable data for analysis. Pros Although Maximo has robust capabilities and functionality to support all aspects of operations, maintenance, and engineering in a very broad set of industries, I believe the configuration tools are what sets Maximo apart from the competition. Cons The ability to configure Maximo to meet just about any EAM business challenge is sometimes a double-edged sword in that the ease of use design features are sometimes lost in the complexity of sophisticated application configurations. Review Source Response from Grable Services January 22, 2018 Thank you Doug, for your feedback we have folks on our team that started on the old PSDI versions as well. Myself I started on the Maximo 4 version so not that far back. It's wonderful to think of how the technology has come so far over the years. As to the double edged sword, well we have seen that plenty of times through the years when folks or teams use terms "Like for Like". Again thank you very much for your time in doing this review and we hope you enjoy the week! SY Shason Y. VP, Admin Used the software for: 2+ years ### "We use Maximo for multiple Federal customers" January 16, 2018 5.0 Pros The software can be tailored to fit any special requirements. We have tailored our product to even except customer surveys. Cons The software is very expensive and you have to have a Maximo expert in house to manage the product and customization's. Review Source Response from Grable Services January 19, 2018 Shason, Thank you for your feedback! We love hearing great and even sometimes bad feedback as it helps everyone grow and get better. You are absolutely correct that the Maximo software can be tailored to fit any need. We have now managed to have the license subscription match the flexibility of the application. Our partnership with IBM allows for an extremely flexible subscription for our clients. We also offer a 24/7 365 Maximo support help desk that allows for our clients to no longer require that onsite Maximo administrator. Just making these adjustments to our business model allows for our clients to ensure they get to utilize the best CMMS out there without all the extra headaches. Should you have any questions at all please do not hesitate to give me a call! Have a wonderful day and weekend! www.grableservices.com Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.