Who Uses This Software?

High traffic websites or web apps that wish to implement complete self-service for their customers.


Average Ratings

5 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Airim
  • airim.co
  • Founded 2017
  • United States

About Airim

Traditional ways to look for information on a website or a web app is very inefficient. People spend hours per day locating the right page on a nav bar, or going through a huge knowledge base, or chatting with an agent or interacting with semi-trained bots. Airim saves time for these users by creating one widget to find information quickly and effortlessly using highly trained AI


Airim Features

  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content
  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

Airim Reviews Recently Reviewed!


AIRIM Review: Team Scripbox

Aug 10, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The FAQ based navigation across the whole website is a whole new concept in itself. The tool also has an analytics feature built in, to help track "Whom we lost and where we lost them, if any AND whom we locked and how we locked them, if any". From a purely business perspective, this has led to lesser live chat volumes coming in. From a technical perspective, this tool goes beyond merely being a chat bot.

Cons: The tool is not mature yet. It needs a whole lot of tweaks and the AIRIM team has been constantly at work, to get all these changes done. And as always, people learn from mistakes or from feedbacks, thats how the learning curve is. Hope they bring us the best with all the feedbacks given to them personally.

Overall: Let me put this to the point:

Business problems solved- Chat volumes have gone down AND Call volumes have equally gone down, which means our customers dont find the need to call us, they are able to figure out the answers to their queries using the bot.

Benefits realised- Lesser chat volume per agent, better Quality as the process time per call increases with lesser call volume.

Marvelous product

Aug 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: UI design is simple awesome , very user-friendly , we can customize our own way I strongly recommend to friends to use this product

Cons: Main thing is image, if image is square shape it must be fixed in circle, but it's not fixing , it's taking square only, overall great

Overall: Customers are eailsy generated through this airim, within no time we can respond their queries i love this airim product

Excellent add on for any website

Aug 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great for content heavy websites. Users can easily browse through all the FAQs

Cons: Some issues with website page width, especially with wordpress.

Overall: Great experience. Recommending to everybody

Greater control, conversions and insights

Aug 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The fact that this is pretty much a self-configure and self-manage tool and you as a business owner can decide on how to create and structure the user journey to meet your business goals. If used creatively, Airim can help unlock great value both, to the users and to the business.

The analytics dashboard gives simple and clear actionable insights that can be used to refine the process of information discovery for the users.

Cons: Nothing glaring to complain about. However, the UI can be made a bit more slick to give a sense of premiumness to the product.

Capterra-loader

One of the best self-service bots to capture leads

Aug 13, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 1. FAQ features is awesome

2. In-bot survey feature is great and helps in collecting leads

Cons: 1. Analytics can be better. More datapoint needed.

Overall: Pretty good! One of the best tools to collect leads if you have B2B target audience.