--- title: "Mattermost Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Mattermost Software - reviews, pricing plans, popular comparisons to other Team Communication products and more." source_url: "https://www.capterra.com/p/170524/Mattermost/" page_type: "product" language: "en" --- # Mattermost Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Mattermost ## What is Mattermost? Mattermost provides enterprise-grade collaboration solutions for the worlds leading organizations for their mission-critical work. Our private, hybrid and public cloud solutions offer secure, configurable, highly scalable messaging across web, mobile and PC with archiving, search, and deep integration across in-house systems. ## What is Mattermost used for? [Internal Communications](https://www.capterra.com/internal-communications-software/)[Team Communication](https://www.capterra.com/team-communication-software/)[Collaboration](https://www.capterra.com/collaboration-software/) Recognitions Shortlist Best ease of use Best value for money Top alternative Featured Overall rating Based on 168 user reviews Reviews sentiment Positive 92% Neutral 7% Negative 1% Starting price $10 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Internal Communications / 2025 - Team Communication / 2025 Our "Best of" badge program showcases products with the highest ratings... - Community / 2025 - Internal Communications / 2025 - Productivity / 2025 - Screen Sharing / 2025 - Team Communication / 2025 - Unified Communications / 2025 - Web Conferencing / 2025 - Workflow Management / 2025 Our "Best of" badge program showcases products with the highest ratings... - Collaboration / 2025 - Community / 2025 - Internal Communications / 2025 - Productivity / 2025 - Project Management / 2025 - Remote Work / 2025 - Team Communication / 2025 - Unified Communications / 2025 - Web Conferencing / 2025 - Workflow Management / 2025 Do you work for Mattermost?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://mattermost.com/&name=Mattermost) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Mattermost 4.4 (168) VS. [4.6 (5,302)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $10 Per User, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (168) Ease Of Use 4.7 (22,711) Value For Money 4.6 (123) Value For Money 4.5 (15,276) Customer Service 4.4 (107) Customer Service 4.6 (13,535) ## Mattermost alternatives [4.5 (13,619)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (3,027)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (6,076)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,156)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) [View all alternatives](https://www.capterra.com/p/170524/Mattermost/alternatives/) ## FAQs about Mattermost Overview ### What problems does Mattermost solve? Mattermost solves slow, fragmented internal communication by replacing scattered emails, texts, and siloed team chats with organized channels, threads, direct messages, and searchable history. IT, support, DevOps, leadership, and distributed project teams use it to coordinate incidents, share files, connect tools like GitLab and Jira, and keep sensitive conversations on-premises. Answer based on 120 reviews Overview ### Which roles and teams benefit most from Mattermost? Mattermost is most used by software engineers, developers, QA teams, and DevOps staff who need secure, real-time collaboration for code discussions, incident response, and release coordination. IT leaders, architects, and project managers use it to align technical work, while business and marketing teams streamline cross-functional communication and updates. Answer based on 168 reviews Overview ### What company size and industries is Mattermost built for? Mattermost is built for large enterprises, but reviewer data shows it is used most by small businesses at 59%, followed by enterprises at 22% and midsize businesses at 19%. It serves Information Technology and Services most often at 17%, with strong use in Computer Software at 15% and Telecommunications at 7%. Answer based on 168 reviews Features and Usability ### What are the key features of Mattermost? Mattermost includes core team communication features like real-time chat, direct messages, threaded conversations, and public or private channels, plus file sharing and mobile access. Differentiating features include API integrations, Single Sign On, role-based permissions, and open-source self-hosting for organizations that need custom deployment and data control. Answer based on 82 reviews Pricing ### How much does it cost and what fees or limitations are included? Mattermost starts with a free version and free trial, while the Professional plan costs $10/user/month. Reviewers often call the free self-hosted option cheap and cost-effective, especially versus Slack, but note limits like capped search history and some paid-only features such as AD/LDAP integration. Answer based on 26 reviews Integrations ### Which third-party tools and platforms does Mattermost integrate with? Mattermost integrates with GitLab most often in reviewer feedback, and also connects to GitHub, Jira, Confluence, Bitbucket, CircleCI, PagerDuty, and ServiceNow. Across development, incident response, and support workflows, Mattermost connects to 14 third-party tools and platforms, with additional options including OpsGenie, Zendesk Suite, Zoom Workplace, and Zapier. Answer based on 40 reviews Getting Started and Support ### What training and onboarding options does Mattermost offer? Mattermost provides webinars, documentation, and videos to help teams get started. Webinars offer live or scheduled guidance, documentation gives written reference material for setup and feature use, and videos support visual, self-paced learning for common tasks and product navigation. Answer based on 4 reviews Getting Started and Support ### What customer support options does Mattermost offer, and how do users rate the experience? Mattermost offers email/help desk, FAQ/forum, a knowledge base, and phone support. Users generally describe support as friendly, knowledgeable, and effective, with documentation and community resources helping resolve questions quickly. Some reviewers mention that certain documentation could be more precise and that missing features can require workarounds. Answer based on 26 reviews Security ### How does Mattermost handle data security and access control? Mattermost uses self-hosted and on-premise deployment, open-source code for auditing and customization, user management, and directory integration to keep communication and file transfers under internal control. Reviewers describe it as secure and suitable for regulated environments, though some note tricky SSL certificate handling and a lack of asymmetric end-to-end encryption. Answer based on 14 reviews ## Features AI summary Based on 17,845 Team Communication reviews Capterra data shows that buyers of Team Communication software rank the following features as their top priorities: - **Mobile Access** (**52%** of reviewers rated this feature as critical) - **Meeting Management** (**50%**) - **Real-Time Chat** (**51%**) Mattermost supports all three of the features reviewers rate most highly: **Mobile Access**, **Meeting Management**, and **Real-Time Chat**. Together, these capabilities help businesses keep conversations moving across devices, coordinate meetings more effectively, and communicate instantly, allowing teams to stay connected and make faster decisions. Mobile Access 4.8 (29) 86.21% of 29 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Meeting Management 4.8 (27) 88.89% of 27 reviewers that rated this feature as important or highly important Manage the process of planning and scheduling meetings, including agenda creation Real-Time Chat 4.9 (35) 82.86% of 35 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Task Management 4.7 (27) 85.19% of 27 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Collaboration Tools 5.0 (23) 91.30% of 23 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Alerts/Notifications 4.7 (33) 81.82% of 33 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Mattermost 44 features Define levels of authorization for access to specific files or systems Integrates with Active Directory Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Ability to make voice calls within the system Group collaboration to solve ideas in a productive and concentrated manner. Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Communicate using direct chat or messages within the system Provides a channel for team members to share AI models, media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Add customized logos and colors to align with company branding Online forums/groups where users can ask questions, share ideas, best practices, etc. Store, manage, and track all electronic documents in a centralized location Electronic storage of staff/employee contact information and job status in a centralized repository Store photos of employees Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Organize and edit a group of people's policy and members Group messaging lets multiple people carry on a group conversation Ability to chat online in real time Manage the process of planning and scheduling meetings, including agenda creation Access software remotely via mobile devices Manage and support multiple languages Two-way actions and communication between multiple users in real time Tools to facilitate the production of information and promote efficiency Plan and coordinate all the resources, costs and time needed to execute assignments Preview and make real-time changes in the web content Engage in direct, instant messaging with customers, users, etc. Access work applications remotely, for when working away from the office and/or traveling Track task progress, milestones, delays, or other key information and generate reports on them for evaluation Set & manage permission levels based on user roles and restrict access to only authorized individuals Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Allow users to access multiple services after entering their login credentials once Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Allow multiple team members to edit and work on the same document Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Track revisions and updates made to files and navigate between different versions Connect with meeting participants remotely over video Alter the default workflow to meet your organization's needs Get Advice We can help you find the software with the features you need. Features 4.3 (168) 4.3 Based on 168 reviews ## Pricing Value for money 4.6 (123) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/170524/Mattermost/pricing/) Starter $0.00 It includes: - Ad Hoc Add/Remove Tasks - Audio/Video Integrations - Automated Triggers & Actions - Channels - Choice of Self-Hosted or Secure Cloud - Custom Card Properties With Group - Email Authentication - Filter - Full History Search - Multi-Factor Authentication - Online and Community Support - Pre-Built and Custom Board Templates - Sort - Teams - Unlimited 1:1 and Group Messaging - Unlimited Boards - Unlimited Participants - Unlimited Playbooks - Unlimited Users Professional $10.00 Per User,Per Month It includes: - AD/LDAP User Sync - Advanced Team Permissions - Business Hours Support (12×5 PT) - Choice of Self-Hosted or Secure Cloud - Everything in Starter Plus: Guest Accounts - MFA Enforcement - Microsoft Teams Calling - Openid - Professional-Plus Support - Read-Only Announcement Channels - Retrospective Summary Report - Stakeholder Dashboard - System-Wide Announcement Banners Enterprise Contact Vendor for Pricing It includes: - 24×7 Support With 4 Hr Response - Automated Compliance Exports and Reporting - Choice of Self-Hosted or Secure Cloud - Custom Admin Roles - Custom EMM (Appconfig) - Custom User Terms of Service - Elasticsearch (Self-Hosted) - Everything in Professional Plus: AD/LDAP Group Sync - Granular Data Retention - Granular Permissions - HA Server Config (Self-Hosted) - ID-Only Push Notifications - Performance Monitoring (Self-Hosted) - Playbook Analytics Dashboard - Premium Support - Private Playbooks Value for money 4.6 (123) 4.6 Based on 123 reviews ## Integrations [ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Confluence](https://www.capterra.com/p/136446/Confluence/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Bitbucket](https://www.capterra.com/p/233341/Bitbucket/)[ GitLab](https://www.capterra.com/p/159806/GitLab/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (107) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (107) 4.4 Based on 107 reviews ## User reviews Overall rating 4.4 Based on 168 reviews Filter by rating 5(91) 4(64) 3(11) 2(1) 1(1) Mentioned topic Sorted by most recent MG Mario G. IT Director Retail ### "Affordable and full featured" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 25, 2025 A slight learning curve, but in the end a very reliable and rebost system. Have gone through 3 major upgrades with no problems. I prefer a DIY approach to something like Teams under Microsoft control. Pros Running on a VPS, the free version is super cheap for unlimited users. Supports all major client platforms including browser. Cons Updates can be a probem, and sometimes user's options for 'auto update check' and 'system tray color' seem to get lost. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Teams became difficult to manage in our secured environment. Recently (early 2025) Microsoft cloud has had numerous issues which do NOT affect out MatterMost setup. Alternatives considered [Slack](https://www.capterra.com/p/135003/Slack/) Reasons for choosing Mattermost Mattermost was self-hosted, and much less complicated than Slack. A simpler product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SU Saad U. Strategy Analyst Management Consulting ### "My Views on Mattermost Usage" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 2, 2025 Pros Mattermost offers robust business instant messaging and live chat capabilities which allows us (teams) to seamlessly collaborate in real-time. Cons Unavailability of builtin video conferencing capability is the only flaw but I have integrated with external web conferencing applications. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DE Dr.Enoch E. Facilities Manager Hospital & Health Care ### "THE BEST COLLABORATION TOOL " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 24, 2025 Ever since i started using mattermost it has been a great experience The customer care service are so friendly Pros I love the fact that i can coordinate with my colleagues It is super easy to use It is cost effective It has an intuitive interface Cons Mattermost helps you to collaborate with your colleagues seamlessly No dislike at all Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TS Titilayo S. Founder Non-Profit Organization Management ### "COMMUNICATE EASILY WITH MATTERMOST... Highly recommend " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 23, 2025 Ive used mattermost for 2.4 years now and it was a great experience The customer care service is legit Pros It has helped me to connect with my colleagues It is super easy to use It is pocket friendly Mattermost saves me alot of time since i can send large files at once Cons Mattermost has helped me connect with my colleagues and clients seamlessly No complaints at all i highly recommend Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EH Edgar H. Frontend Developper Information Technology and Services ### "Mattermost, open-source but not that great" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 3/10 December 13, 2024 Pros Open-source, easily installable. Quite fast. Cons Not so great working with threads, chats are messed up. Some competitors do much better in this regard (zulip) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LG Linet G. Accounts Payable Specialist Automotive ### "Most Influential BIM Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 5, 2024 Pros Mattermost allows me to connect with colleagues and customers via audio calls. Sending large files is another great aspect about this tool. Cons There is nothing which I dislike about this program at the moment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZZ Zandalee Z. Senior Analyst Programmer Retail ### "Mattermost: Full-featured, Iconic and Robustious BIM Program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 12, 2024 Large file sharing and team collaboration get enhanced by this tool. Pros Mattermost streamlines business communication in one place via creation of unlimited communication channels. Cons There is no daunting aspect on Mattermost. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AO Austine O. Peer Mentor Education Management ### "What I Encounter with Mattermost" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 11, 2024 Pros Mattermost unify teams in one place through unlimited communication channels. Cons I slightly dislike that Mattermost demands to be integrated with external web conferencing app to enhance video calling. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KM Kioko M. Lecturer Leisure, Travel & Tourism ### "Mattermost: Sophisticated BIM Software of 2024" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 8, 2024 Pros Mattermost unify teams in one place through unlimited communication channels in one place. Cons Video conferencing capability requires to be merged with external web conferencing tools to make it robust. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Samuel M. General Manager and Head of Operations Leisure, Travel & Tourism ### "What I Know About Mattermost" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 2, 2024 Pros I like that Mattermost has all the tools that allows us (teams) to coordinate on projects via creation of unlimited communication channels. Cons Video conferencing capability requires to be integrated with external web conferencing tools. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/170524/Mattermost/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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