--- title: "Mattermost Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Mattermost the right Team Communication solution for you? Explore 168 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/170524/Mattermost/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Mattermost 4.4 (168) [View alternatives](https://www.capterra.com/p/170524/Mattermost/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Mattermost Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews CW Caroline W Director of Operations Hospitality, 51 - 200 employeesUsed the software for: More than 2 years. “Ever since I started using Mattermost, it has never been daunting to send large files online, collaborate via unlimited communication channels and manage projects automatically.“ October 26, 2023 MG Mario G IT DirectorRetail, 11 - 50 employeesUsed the software for: More than 2 years. “Updates can be a probem, and sometimes user's options for 'auto update check' and 'system tray color' seem to get lost.“ March 25, 2025 ZZ Zandalee Z Senior Analyst ProgrammerRetail, 10,001+ employeesUsed the software for: More than 2 years. “Mattermost streamlines business communication in one place via creation of unlimited communication channels.“ September 12, 2024 EH Edgar H Frontend DevelopperInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Not so great working with threads, chats are messed up.“ December 13, 2024 MG Mario G IT DirectorRetail, 11 - 50 employeesUsed the software for: More than 2 years. “Have gone through 3 major upgrades with no problems. “ March 25, 2025 AO Austine O Peer MentorEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “I slightly dislike that Mattermost demands to be integrated with external web conferencing app to enhance video calling.“ September 11, 2024 DE Dr.Enoch E Facilities ManagerHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “I love the fact that i can coordinate with my colleagues“ January 24, 2025 MP Martin P Web App DeveloperComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “Sometimes we have problems with video calling tool.“ February 21, 2023 ## Showing most helpful reviews Showing 1-25 of 168 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jander S. Project Manager Higher Education Used the software for: 1-2 years ### "Facilitate communication with your team" March 23, 2022 5.0 Mattermost helps us a lot in communicating with the team. We can communicate with different teams and different projects. The tool has become essential for a good performance of projects. Pros Communication with channels, private or public; Individual communication; Integration with other solutions: Gitlab, for example; Possibility of using plugins. Cons Some bugs in notifications sometimes make us miss messages; Plugins do not work in the mobile app; Alternatives considered [Slack](https://www.capterra.com/p/135003/Slack/) Reason for choosing Mattermost As an open source tool. Switched from [Google Chat](https://www.capterra.com/p/175800/Chat/) Because it only has basic communication features. Review Source MG Mario G. IT Director Retail Used the software for: 2+ years ### "Affordable and full featured" March 25, 2025 5.0 A slight learning curve, but in the end a very reliable and rebost system. Have gone through 3 major upgrades with no problems. I prefer a DIY approach to something like Teams under Microsoft control. Pros Running on a VPS, the free version is super cheap for unlimited users. Supports all major client platforms including browser. Cons Updates can be a probem, and sometimes user's options for 'auto update check' and 'system tray color' seem to get lost. Alternatives considered [Slack](https://www.capterra.com/p/135003/Slack/) Reason for choosing Mattermost Mattermost was self-hosted, and much less complicated than Slack. A simpler product. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Teams became difficult to manage in our secured environment. Recently (early 2025) Microsoft cloud has had numerous issues which do NOT affect out MatterMost setup. Review Source EH Edgar H. Frontend Developper Information Technology and Services Used the software for: 6-12 months ### "Mattermost, open-source but not that great" December 13, 2024 2.0 Pros Open-source, easily installable. Quite fast. Cons Not so great working with threads, chats are messed up. Some competitors do much better in this regard (zulip) Review Source MN Mateusz N. Business Analyst Sporting Goods Used the software for: Less than 6 months ### "An excellent messaging alternative" January 12, 2023 5.0 We moved a large team of users in a very short time. Since we only need the communicator 99% of the time for communication between users, we reduced the cost of paying for another tool by 96%. With a similar look and functionality to other instant messengers, the transition was quick and painless. The team very quickly implemented and accepted the new tool. Pros Convenience of installation, practically free for most users, quick and easy implementation, very similar in appearance and functionality to top messengers, so it is very easy to move even a large group of users. Works fast and does not consume a lot of memory. Lots of add-ons and plug-ins being developed. Cons A few UX issues, but not significantly affecting the user experience. For example: No ability to search for users directly from the search bar, no preview of more than 1 image file, no internal media player, linking to YouTube instead of playing right away. Alternatives considered [Telegram](https://www.capterra.com/p/180347/Telegram/)[Rocket.Chat](https://www.capterra.com/p/161575/Rocket-Chat/)[Discord](https://www.capterra.com/p/240238/Discord/)[Zulip](https://www.capterra.com/p/197945/Zulip/)[Threema Work](https://www.capterra.com/p/237431/Threema-Work/) Reason for choosing Mattermost The ability to put on your server.Quick installation. Visually similar to the tool used before. Free version completely sufficient for team communication needs. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) Too high a cost for using only the communicator function. Free option with very short message history is not very functional with larger teams. Review Source VR Verified Reviewer Senior Developer Information Technology and Services Used the software for: 2+ years ### "Mattermost: Self-Hosted Superior Alternative To Slack" December 5, 2019 5.0 Mattermost allows us to quickly keep connected to our colleagues across the world. It allows people to form groups and chat easily to many different teams, all within the same desktop app, web app, or mobile app. Pros This software is very easy to install and supports a simple Docker install, which makes it easy to keep up to date and secure. There are multiple examples on installing and running Mattermost in different cloud hosting environments, and the user community is also very helpful. Running the software locally means you can keep a much better eye on its security and usage. Its user management and directory integration is superior to Slack's. The desktop and mobile clients are fast and easy to install/configure/maintain. Cons There's not much that I dislike about Mattermost. Its open source nature may put some people off, but paid support and enterprise licensing solve that issue immediately. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Mattermost Mattermost simply works far faster and more smoothly than Microsoft Teams, its apps are far more lightweight than the Microsoft offerings. Discord didn't have the features and open source nature that led us to Mattermost. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) Slack's pricing and features were simply onerous and drove us away. Review Source JAG John Adam G. Sales Representative Consumer Electronics Used the software for: 6-12 months ### "Mattermost Awesome" August 7, 2023 4.0 So far matter most is doing what we expect it to deliver tat is makes our job easier. Pros Matter most is a daily tool vital for our comms at work especially since our setup is work from home. Cons Since mattermost is new I don't see and difficulties using it Switched from [Ryver](https://www.capterra.com/p/147268/Ryver/) The switch is a management decision which I don't have a say in it. Review Source Fernando R. COO Computer Software Used the software for: 1-2 years ### "Awesome colaboration tool" April 18, 2022 5.0 We use mattermost for team communication in presencial and remote job. We change from mail communication to chat communication Pros Main features for us: easy use, on site option, boards and channels and easy API Cons I would like Mattermost has better video and call options Switched from [Slack](https://www.capterra.com/p/135003/Slack/) Because Mattermost can be installed on-site server Review Source AV Ana V. Scrum Master Computer Software Used the software for: 6-12 months ### "Good collaborative tool" February 10, 2021 4.0 It is good collaborative tool as alternative to slack. Pros I like how easy is to use and allows different "rooms" for collaboration for teams. It is a great tool for fast daily communication. Cons Not much that I didn't like but I have been using for so long different products so habbit of using and switching to it was a tricky part. Maybe lack of 3ed party connection to tools. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) Some part of the team preferred to use it as management desided and choose it as for security data reasons. Review Source SU Saad U. Strategy Analyst Management Consulting Used the software for: 2+ years ### "My Views on Mattermost Usage" March 2, 2025 4.0 Pros Mattermost offers robust business instant messaging and live chat capabilities which allows us (teams) to seamlessly collaborate in real-time. Cons Unavailability of builtin video conferencing capability is the only flaw but I have integrated with external web conferencing applications. Review Source TS Titilayo S. Founder Non-Profit Organization Management Used the software for: 2+ years ### "COMMUNICATE EASILY WITH MATTERMOST... Highly recommend " January 23, 2025 5.0 Ive used mattermost for 2.4 years now and it was a great experience The customer care service is legit Pros It has helped me to connect with my colleagues It is super easy to use It is pocket friendly Mattermost saves me alot of time since i can send large files at once Cons Mattermost has helped me connect with my colleagues and clients seamlessly No complaints at all i highly recommend Review Source DE Dr.Enoch E. Facilities Manager Hospital & Health Care Used the software for: 2+ years ### "THE BEST COLLABORATION TOOL " January 24, 2025 5.0 Ever since i started using mattermost it has been a great experience The customer care service are so friendly Pros I love the fact that i can coordinate with my colleagues It is super easy to use It is cost effective It has an intuitive interface Cons Mattermost helps you to collaborate with your colleagues seamlessly No dislike at all Review Source AO Austine O. Peer Mentor Education Management Used the software for: 2+ years ### "What I Encounter with Mattermost" September 11, 2024 4.0 Pros Mattermost unify teams in one place through unlimited communication channels. Cons I slightly dislike that Mattermost demands to be integrated with external web conferencing app to enhance video calling. Review Source NM Ngechu M. Full-stack Developer Information Technology and Services Used the software for: 2+ years ### "Mattermost: A Must Have BIM Tool of this Era" August 2, 2024 5.0 Internal communication through Mattermost help coordinate on projects in real-time. Pros Ever since I started using Mattermost, it has ever been seamless to collaborate with colleagues which boost internal communications. Cons The then bugs that I was experiencing on Mattermost are no more since the vendor support team eradicated all. Review Source EM Emily M. Collections Manager Financial Services Used the software for: 2+ years ### "Mattermost for Internal Communications " August 8, 2023 5.0 Screen sharing enhances large file sharing via drag and drop.Business instant messaging. Pros I like how Mattermost has a lot of features:- internal communication, screen sharing, web conferencing, business instant messaging and chat all in one place. Cons For nearly a decade now Mattermost has been a useful program, with no drawbacks in business matters. Review Source SW Sunny W. Talent Development Specialist E-Learning Used the software for: 2+ years ### "Why Mattermost Matters Most in our E-Learning Industry " October 28, 2023 5.0 Pros Mattermost centralize business instant messaging, web conferencing, team collaboration and file sharing capabilities in one place. Cons I use Mattermost on a regular basis and seldom does it pose any flaw. Review Source NW Nsogbu W. Assistant Hatchery and Early Stage Manager Farming Used the software for: 2+ years ### "Mattermost is a Robust Slack Alternative " June 24, 2024 5.0 Real-time audio and video conferencing. File sharing online. Pros Mattermost gives me the ability to send large files online, enhance internal communications and conference via video calls. Cons There’s no daunting aspect on Mattermost at the moment. Review Source SM Samuel M. General Manager and Head of Operations Leisure, Travel & Tourism Used the software for: 1-2 years ### "What I Know About Mattermost" September 2, 2024 4.0 Pros I like that Mattermost has all the tools that allows us (teams) to coordinate on projects via creation of unlimited communication channels. Cons Video conferencing capability requires to be integrated with external web conferencing tools. Review Source GJ Gaurav J. Assistant consultant Information Technology and Services Used the software for: 1-2 years ### "Mattermost for connecting/supporting" July 8, 2021 4.0 It was good initiative for collaboration amongst various teams, it helped us resolve the tickets sooner with better precision and in the process educate everyone on the issue if they see similar issue in future Pros It was really helpful in connecting teams from L1 through L4 support on one platform where anyone can help resolve problem at hand. Really helped us reduce overall tickets getting escalated to the L2 through L4 teams Cons Don’t have option to share screen, send files/screenshots which are really helpful for resolving/understanding the issue Review Source VR Verified Reviewer QA Engineer Information Technology and Services Used the software for: 1-2 years ### "All we need for successful communication" December 23, 2022 4.0 Pros Easy to use and very user friendly UI. You can edit messages even after sending. Tag people whom you want the message to be seen in a channel. Easily accessible channels. It's a great open source application. Cons Screen sharing, calling and video conferencing option is not available which makes us dependent on other apps. Last seen online is not displayed which should be available. Review Source VM Viorel-Cosmin M. CTO Information Technology and Services Used the software for: 2+ years ### "Our day with Mattermost" April 19, 2019 5.0 We solve the need to have a Support/Chat/Client support software, with this we have it all in one. It helped us keep communications across teams and countries painless. Integrated with all entire ecosystem from Taiga.io to Gitlab for a better DevOps experience. Overall every chance we had to contribute we toke it, thats why we decided to fully translate mattermost in Romanian language, do we did. If you need a centralized devops collaborative platform, give it a try! Pros One executable binary, simple to upgrade and maintain! Reliable self hosted alternative to other SaaS PaaS options. Cross-platform applications ready to use. Amazing open source community built around the product, friendly and helpful people! Cons It requires integration directory to allow users app deployment in mattermost ecosystem with ease. A bot repository is missing, this can fir next to all others apps and allow users automatic deployments of any apps from the store. Store idea is not a new concept, and a company that respects themselves should make use of own repository. Allow users to safely deploy tested and 100% working apps along their Mattermost instance. Review Source HG Hannah G. Associate Law Practice Used the software for: 2+ years ### "Mattermost Review" July 25, 2023 5.0 Great. Pros Mattermost boost internal and external communication via creation of unlimited comms channels. Cons I do not have any aspect that disappoints me. Review Source VR Verified Reviewer IT Director Used the software for: 6-12 months ### "Easy to use, easy to setup and easy to maintain." December 19, 2017 4.0 Complete control on our data. We also finally centralized all our communication and standardized it. No more private message, group private message and all that mess. Lastly, we have couple of our product that are using incoming webhook to push important notifications. Pros easy to use S3 backend Good support of different databases Quite easy to configure for the different needs of a company I love the threaded reply, make it so much easier to follow multiple threads in the same channel. Mobile notifications are quite useful Mobile native app was quite welcomed, the previous one wasn't up to standard Cons some glitch in the mobile applications Weird marketing decisions on which feature goes in which package Can't see how many private channels are present (as the administrator of the server) Review Source VR Verified Reviewer software engineer Information Technology and Services Used the software for: 1-2 years ### "Better than Slack" June 12, 2020 5.0 Apart from the shortcut breaking the @-mentioning on my AZERTY keyboard, mattermost is a fantastic tool. Pros The ability to add many channels, with/without passwords, as and when needed. Combining multiple servers with separate usersets. Cons Since one of the more recent versions, they've altered a couple of shortcuts. One of these means I can no longer type an @-sign, making mentioning people rather difficult. Review Source TF Tobias F. Software Developer Machinery Used the software for: 2+ years ### "Very intuitive and solid software which is perfect for running a slack replacement on premise." December 19, 2017 4.0 A super and ready to use Slack alternative. Pros \* The replacement of slack \* Mattermost has almost the same features as Slack \* You can host and run your own instance on your own server (For companies which hate clouds) :) \* You have a good overview of logs and you can see what goes around \* The statistics gives a good point when a dev team is productive \* You can easily create unlimited integrations which some internal stuff Cons \* The lack of integrations (Slack is here over the top) \* The incoming hook limitation of maximum content length is the hell (Mattermost don't inform the customer about a message which was higher above the hard coded message size limit) \* UX in Slack is a little bit better (Slack is massively using websockets and eventstreams to fetch the actual team messages) -> You see always whats going on \* A 'Unread' channel (like in slack) would be a pleasure ;) \* A step by step guide for creating an integration would not bad for not advanced users Review Source VR Verified Reviewer Director Computer Software Used the software for: 2+ years ### "Mattermost" February 26, 2020 5.0 Very good. Prefer it to slack as it can be self hosted Pros Self Hosted, easy to use and implement on our own servers. Cons Needs Manual intervention to clean up old files Alternatives considered [Rocket.Chat](https://www.capterra.com/p/161575/Rocket-Chat/)[Slack](https://www.capterra.com/p/135003/Slack/) Reason for choosing Mattermost Self Hosted, Nice UI Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.