# Mattermost Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Mattermost the right Team Communication solution for you? Explore 168 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170524/Mattermost/reviews --- Mattermost 4.4 (168) [View alternatives](https://www.capterra.com/p/170524/Mattermost/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Mattermost Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews ZZ Zandalee Z Senior Analyst ProgrammerRetail, 10,001+ employeesUsed the software for: More than 2 years. “Mattermost streamlines business communication in one place via creation of unlimited communication channels.“ September 12, 2024 MG Mario G IT DirectorRetail, 11 - 50 employeesUsed the software for: More than 2 years. “Updates can be a probem, and sometimes user's options for 'auto update check' and 'system tray color' seem to get lost.“ March 25, 2025 ZZ Zandalee Z Senior Analyst ProgrammerRetail, 10,001+ employeesUsed the software for: More than 2 years. “Large file sharing and team collaboration get enhanced by this tool.“ September 12, 2024 AO Austine O Peer MentorEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “I slightly dislike that Mattermost demands to be integrated with external web conferencing app to enhance video calling.“ September 11, 2024 CW Caroline W Director of Operations Hospitality, 51 - 200 employeesUsed the software for: More than 2 years. “Ever since I started using Mattermost, it has never been daunting to send large files online, collaborate via unlimited communication channels and manage projects automatically.“ October 26, 2023 EH Edgar H Frontend DevelopperInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Not so great working with threads, chats are messed up.“ December 13, 2024 BW Bennett W Director of OperationsFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Mattermost boost internal communication via creation of unlimited communications channels in one single repository.“ August 4, 2023 Ilg¿n ¿ Software DeveloperComputer Software, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Uploading files for file sharing is sometimes a problem and if you don't use the desktop application, you may experience problems with notifications.“ September 27, 2022 ## Showing most helpful reviews Showing 1-25 of 168 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jander S. Project Manager Higher Education Used the software for: 1-2 years ### "Facilitate communication with your team" March 23, 2022 5.0 Mattermost helps us a lot in communicating with the team. We can communicate with different teams and different projects. The tool has become essential for a good performance of projects. Pros Communication with channels, private or public; Individual communication; Integration with other solutions: Gitlab, for example; Possibility of using plugins. Cons Some bugs in notifications sometimes make us miss messages; Plugins do not work in the mobile app; Alternatives considered [Slack](https://www.capterra.com/p/135003/Slack/) Reason for choosing Mattermost As an open source tool. Switched from [Google Chat](https://www.capterra.com/p/175800/Chat/) Because it only has basic communication features. Review Source MG Mario G. IT Director Retail Used the software for: 2+ years ### "Affordable and full featured" March 25, 2025 5.0 A slight learning curve, but in the end a very reliable and rebost system. Have gone through 3 major upgrades with no problems. I prefer a DIY approach to something like Teams under Microsoft control. Pros Running on a VPS, the free version is super cheap for unlimited users. Supports all major client platforms including browser. Cons Updates can be a probem, and sometimes user's options for 'auto update check' and 'system tray color' seem to get lost. Alternatives considered [Slack](https://www.capterra.com/p/135003/Slack/) Reason for choosing Mattermost Mattermost was self-hosted, and much less complicated than Slack. A simpler product. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Teams became difficult to manage in our secured environment. Recently (early 2025) Microsoft cloud has had numerous issues which do NOT affect out MatterMost setup. Review Source EH Edgar H. Frontend Developper Information Technology and Services Used the software for: 6-12 months ### "Mattermost, open-source but not that great" December 13, 2024 2.0 Pros Open-source, easily installable. Quite fast. Cons Not so great working with threads, chats are messed up. Some competitors do much better in this regard (zulip) Review Source MN Mateusz N. Business Analyst Sporting Goods Used the software for: Less than 6 months ### "An excellent messaging alternative" January 12, 2023 5.0 We moved a large team of users in a very short time. Since we only need the communicator 99% of the time for communication between users, we reduced the cost of paying for another tool by 96%. With a similar look and functionality to other instant messengers, the transition was quick and painless. The team very quickly implemented and accepted the new tool. Pros Convenience of installation, practically free for most users, quick and easy implementation, very similar in appearance and functionality to top messengers, so it is very easy to move even a large group of users. Works fast and does not consume a lot of memory. Lots of add-ons and plug-ins being developed. Cons A few UX issues, but not significantly affecting the user experience. For example: No ability to search for users directly from the search bar, no preview of more than 1 image file, no internal media player, linking to YouTube instead of playing right away. Alternatives considered [Telegram](https://www.capterra.com/p/180347/Telegram/)[Rocket.Chat](https://www.capterra.com/p/161575/Rocket-Chat/)[Discord](https://www.capterra.com/p/240238/Discord/)[Zulip](https://www.capterra.com/p/197945/Zulip/)[Threema Work](https://www.capterra.com/p/237431/Threema-Work/) Reason for choosing Mattermost The ability to put on your server.Quick installation. Visually similar to the tool used before. Free version completely sufficient for team communication needs. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) Too high a cost for using only the communicator function. Free option with very short message history is not very functional with larger teams. Review Source VR Verified Reviewer Senior Developer Information Technology and Services Used the software for: 2+ years ### "Mattermost: Self-Hosted Superior Alternative To Slack" December 5, 2019 5.0 Mattermost allows us to quickly keep connected to our colleagues across the world. It allows people to form groups and chat easily to many different teams, all within the same desktop app, web app, or mobile app. Pros This software is very easy to install and supports a simple Docker install, which makes it easy to keep up to date and secure. There are multiple examples on installing and running Mattermost in different cloud hosting environments, and the user community is also very helpful. Running the software locally means you can keep a much better eye on its security and usage. Its user management and directory integration is superior to Slack's. The desktop and mobile clients are fast and easy to install/configure/maintain. Cons There's not much that I dislike about Mattermost. Its open source nature may put some people off, but paid support and enterprise licensing solve that issue immediately. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Mattermost Mattermost simply works far faster and more smoothly than Microsoft Teams, its apps are far more lightweight than the Microsoft offerings. Discord didn't have the features and open source nature that led us to Mattermost. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) Slack's pricing and features were simply onerous and drove us away. Review Source Fernando R. COO Computer Software Used the software for: 1-2 years ### "Awesome colaboration tool" April 18, 2022 5.0 We use mattermost for team communication in presencial and remote job. We change from mail communication to chat communication Pros Main features for us: easy use, on site option, boards and channels and easy API Cons I would like Mattermost has better video and call options Switched from [Slack](https://www.capterra.com/p/135003/Slack/) Because Mattermost can be installed on-site server Review Source TS Titilayo S. Founder Non-Profit Organization Management Used the software for: 2+ years ### "COMMUNICATE EASILY WITH MATTERMOST... Highly recommend " January 23, 2025 5.0 Ive used mattermost for 2.4 years now and it was a great experience The customer care service is legit Pros It has helped me to connect with my colleagues It is super easy to use It is pocket friendly Mattermost saves me alot of time since i can send large files at once Cons Mattermost has helped me connect with my colleagues and clients seamlessly No complaints at all i highly recommend Review Source SU Saad U. Strategy Analyst Management Consulting Used the software for: 2+ years ### "My Views on Mattermost Usage" March 2, 2025 4.0 Pros Mattermost offers robust business instant messaging and live chat capabilities which allows us (teams) to seamlessly collaborate in real-time. Cons Unavailability of builtin video conferencing capability is the only flaw but I have integrated with external web conferencing applications. Review Source DE Dr.Enoch E. Facilities Manager Hospital & Health Care Used the software for: 2+ years ### "THE BEST COLLABORATION TOOL " January 24, 2025 5.0 Ever since i started using mattermost it has been a great experience The customer care service are so friendly Pros I love the fact that i can coordinate with my colleagues It is super easy to use It is cost effective It has an intuitive interface Cons Mattermost helps you to collaborate with your colleagues seamlessly No dislike at all Review Source LG Linet G. Accounts Payable Specialist Automotive Used the software for: 2+ years ### "Most Influential BIM Tool" October 5, 2024 5.0 Pros Mattermost allows me to connect with colleagues and customers via audio calls. Sending large files is another great aspect about this tool. Cons There is nothing which I dislike about this program at the moment. Review Source ZZ Zandalee Z. Senior Analyst Programmer Retail Used the software for: 2+ years ### "Mattermost: Full-featured, Iconic and Robustious BIM Program" September 12, 2024 5.0 Large file sharing and team collaboration get enhanced by this tool. Pros Mattermost streamlines business communication in one place via creation of unlimited communication channels. Cons There is no daunting aspect on Mattermost. Review Source SM Samuel M. General Manager and Head of Operations Leisure, Travel & Tourism Used the software for: 1-2 years ### "What I Know About Mattermost" September 2, 2024 4.0 Pros I like that Mattermost has all the tools that allows us (teams) to coordinate on projects via creation of unlimited communication channels. Cons Video conferencing capability requires to be integrated with external web conferencing tools. Review Source EB Ewa B. Marketing Team Lead Health, Wellness and Fitness Used the software for: 2+ years ### "Internal Communication Matters Most in Every Organization " April 19, 2024 4.0 Pros Mattermost has a mobile application which I use on a daily basis to send files and collaborate vi a instant messaging. Cons To conference through video calls it requires to be integrated with external apps. Review Source VR Verified Reviewer Graphic Designer Graphic Design Used the software for: 2+ years ### "BIM Program of 2023" July 5, 2023 5.0 Real-time file sharing.Team collab.Business instant messaging. Pros Mattermost boost internal and external communication through creation of unlimited communication channels. Cons At the moment, Mattermost has no bugs and accomplishes all my daily needs. Review Source CW Caroline W. Director of Operations Hospitality Used the software for: 2+ years ### "Mattermost for 24.7 BIM, Live Chat & PM" October 26, 2023 4.0 File sharing, team collaboration, BIM and live chat. Pros Ever since I started using Mattermost, it has never been daunting to send large files online, collaborate via unlimited communication channels and manage projects automatically. Cons I do not like how Mattermost can’t function in absence of mobile data or WiFi. Review Source JH Jack H. English Language Instructor E-Learning Used the software for: 2+ years ### "Mattermost Matters Most in Our Agency" October 22, 2023 4.0 Pros Mattermost boost productivity by unifying teams in my organization in one single workspace through corporate communication channels. Cons Video conferencing isn’t robust enough that’s why it demands to be integrated with external web conferencing systems like Zoom Meetings. Review Source CC Clarke C. Desktop Support Analyst Farming Used the software for: 2+ years ### "A Must Have Tool for Web Conferencing " January 22, 2024 4.0 Pros Mattermost boost performance by unifying team in one single integrated repository via unlimited communication channels. Cons Mobile application lack offline access unlike alternatives such as daptiv Changepoint. Review Source VR Verified Reviewer Editorial Manager II Marketing and Advertising Used the software for: 6-12 months ### "Make the Most of Mattermost" December 28, 2018 4.0 Between communications platforms, voice calls, emails, and texting, there are numerous ways to communicate with colleagues. My company decided to use Mattermost because it helps us avoid clogging up email when we have quick questions to ask or non-essential company-wide messages to send. Pros My company has over 200 employees ranging multiple departments (from editorial to strategy to support) and offices. Mattermost helps us stay connected in a quick and efficient way because we can easily connect and disconnect from channels according to our business or personal needs. For example, I am part of a group that connects members of my immediate editorial team and other groups that connect my larger team, my support resources, and strategy team members. It helps me stay organized in my communications, and it's much easier than using email or texting to communicate quickly with people on a daily basis. Cons Because my company is relatively large, we have dozens of channels on Mattermost. I sometimes find it difficult to find specific channels that I'm not already a part of, especially if I don't know the precise name of the channel or group. This sometimes ends up being a hindrance to what is typically quick and efficient communication. Nevertheless, I enjoy using Mattermost and would recommend it to other businesses. Review Source AW Adam W. Code monkey / Bot farmer Computer Software Used the software for: 1-2 years ### "Switched to Mattermost after using Slack extensively, but got sick of the 10000 message limit" December 19, 2017 5.0 A platform to discuss issues and feature ideas around our open source project, without cluttering up the threads on github. A great way to stay in touch with devs from all around the world. Pros That we can host it ourselves, for one. We used to use the free tier of slack, but quickly discovered that the message limit was causing issues when we needed to recall conversations had in the past. It's been relatively hassle-free in getting it set up, and the whole team love it! One or two of us (myself included) were inspired to brush up on some of our coding skills when we discovered it didn't quite have the integrations that slack did, and as such have learned a lot about how Mattermost is put together, and how to create bots to get the information we need via webhooks. The Mattermost developers and community at large have been very helpful in answering questions when we've come up against issues, and I have even got a couple of my integrations featured on the integrations page of their website! Cons Really, not a whole lot. Ideally I would like to be able to sign into multiple slack servers from the mobile app (though, the native app has really come along in leaps and bounds recently). The only thing I miss from the Slack days is a sidebar/widget that tells you the local times of the other users (handy when working with folk from overseas!), though we have recently developed our own slash command to return this information, it would be nice if it was built in to the server. I should probably feed this back to the devs.... ;) Review Source SM Silvan M. Learning Experience Designer E-Learning Used the software for: 2+ years ### "A good alternative to Slack" March 30, 2022 4.0 We ended up looking for an alternative to Mattermost because of Slack's price-performance ratio and would switch again today. Pros Mattermost is constantly being developed and you can tell that it's going further. In addition, as a collaboration tool, it provides the most important information. No more and no less. Cons At the beginning (approx. 2018) it was still a bit unstable and some important features were still missing. This has gotten much better in 2022. Over the years, with many users, maintenance and upkeep should never be neglected. Otherwise it will be slow and have long loading times when changing channels etc. Plugins work, but not all are mature (e.g. Jitsi caused problems for us) Switched from [Slack](https://www.capterra.com/p/135003/Slack/) using more open source software ... Review Source SM Shawn M. CTO Computer Software Used the software for: 1-2 years ### "Mostly good, but I do feel it is a slightly lesser experience than some proprietary options." December 19, 2017 4.0 Control over our hosting and data Pros Open source and self hosted, I don't get irritated if slack goes down and I don't have to worry about my data security or my data just being lost of the company goes belly up. This is far and away our primary reason for using this instead of Slack,Hipchat,Cisco, etc. It doesn't ask anywhere on this survey, but we use it for about 80 people, 60 staff and then various clients and contractors. We don't use many of the enterprise features, we just pay the licensing to support open source. Cons iOS and Android Apps are pretty idiocy, they're getting a bit better, but they are easily the worst part and I field lots of complaints about them. I would trade all new features and other fixes for faster and more reliable apps. The web interface is much better, but a bit buggy, nothing serious but little lags and quirks persist longer than I would expect. The install process is also a bit silly, copy pasting files and such, a provided .deb or a custom apt repository would be 100x better and save me upgrade time and downtime. The lack of this is surprising considering almost all other software I use has this, even when it is free or small. Review Source VR Verified Reviewer Sales Internet Used the software for: 2+ years ### "Great tool for internal communication / discussion" January 20, 2022 5.0 Pros Mattermost is my go-to tool when you want to discuss something with colleagues. Ability to create public/private channels and send private messages both work nice and easy. Cons No so great for file sharing and doesn't work as a discussion tool outside your organisation. Review Source AW Ali W. SQA Engineer Computer Software Used the software for: 1-2 years ### "Communicate with in the Organization" June 3, 2021 4.0 Overall my experience is good. I would not prefer to chat as DM but yes for a company it is good Pros I like the most in it is a simple and easy-to-use platform within the company. People can make their channels and set the privacy of those channels which is a great thing Cons I don't like the UI of the matter most its too simple. There should be graphics like skype or discord Review Source JC John C. RN Health, Wellness and Fitness Used the software for: 1-2 years ### "Quickly ping a colleague!" July 16, 2021 5.0 It is easy to deploy among a large scale corporation, as my company has been using it for over 1 year. Previously we used Hipchat, which did not have as many features or functionality. I honestly cannot say enough about Mattermost Pros Texting like platform creates a wonderful way to ping someone of your activities, needs, or simply to communicate. Excellent way to notify a coworker quite quickly without needing to move and converse. I love the ability to switch on and off the auditory aspect of the application. The group option is cool as well. With large companies, you can jump in and out of groups, such as "support" groups or "tech" groups to quickly answer pressing needs, and then jump back out. Cons Simple integration into business- you just need a computer or smartphone/tablet to really utilize this software. There isn't anything I don't like about this product, very well used and liked by the whole company. Review Source VR Verified Reviewer Technical Writer & Digital Marketing Specialist Computer Software Used the software for: 1-2 years ### "Slack substitute with similar features" February 4, 2021 4.0 I don't know about the overall cost, but I assume it costs less than Slack. Given that, it's not a bad alternative. I think it's main issues aren't so much limitations in functionality as just having a less user-friendly UI overall. Pros honestly, the most use we get out of this product is having fun with the wide range of emojis you can add to posts as reactions Cons There's something slightly less intuitive about the UI than similar competitors (i.e., Slack). Sometimes the search function in particular is confusing and could definitely be improved. Review Source Similar Products Featured ## Related categories [Collaboration](https://www.capterra.com/collaboration-software/)[Internal Communications](https://www.capterra.com/internal-communications-software/)[Screen Sharing](https://www.capterra.com/screen-sharing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.