--- title: "Mattermost Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Mattermost Software - reviews, pricing plans, popular comparisons to other Team Communication products and more." source_url: "https://www.capterra.com/p/170524/Mattermost/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Mattermost Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Mattermost ## What is Mattermost? Mattermost provides enterprise-grade collaboration solutions for the worlds leading organizations for their mission-critical work. Our private, hybrid and public cloud solutions offer secure, configurable, highly scalable messaging across web, mobile and PC with archiving, search, and deep integration across in-house systems. ## What is Mattermost used for? [Internal Communications](https://www.capterra.com/internal-communications-software/)[Team Communication](https://www.capterra.com/team-communication-software/)[Collaboration](https://www.capterra.com/collaboration-software/) Recognitions Shortlist Best ease of use Best value for money Top alternative Featured Overall rating Based on 168 user reviews Reviews sentiment Positive 92% Neutral 7% Negative 1% Starting price $10 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Internal Communications / 2025 - Team Communication / 2025 Our "Best of" badge program showcases products with the highest ratings... - Community / 2025 - Internal Communications / 2025 - Productivity / 2025 - Screen Sharing / 2025 - Team Communication / 2025 - Unified Communications / 2025 - Web Conferencing / 2025 - Workflow Management / 2025 Our "Best of" badge program showcases products with the highest ratings... - Collaboration / 2025 - Community / 2025 - Internal Communications / 2025 - Productivity / 2025 - Project Management / 2025 - Remote Work / 2025 - Team Communication / 2025 - Unified Communications / 2025 - Web Conferencing / 2025 - Workflow Management / 2025 Do you work for Mattermost?[Manage this product listing](https://www.g2.com/products/mattermost/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Mattermost 4.4 (168) VS. [4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $10 Per User, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (168) Ease Of Use 4.7 (11,158) Value For Money 4.6 (123) Value For Money 4.5 (6,875) Customer Service 4.4 (107) Customer Service 4.6 (6,629) ## Mattermost alternatives Highest Rated [4.6 (6,134)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.4 (3,046)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,181)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [View all alternatives](https://www.capterra.com/p/170524/Mattermost/alternatives/) ## FAQs about Mattermost Overview ### What problems does Mattermost solve? Mattermost solves scattered internal communication, email overload, and slow issue resolution by organizing project, support, and department discussions into public or private channels, direct messages, and searchable histories. Development, IT support, remote, and cross-functional teams benefit from sharing code, files, incident updates, and customer questions while retaining control of sensitive communication data. Answer based on 135 reviews Overview ### Which roles and teams benefit most from Mattermost? Mattermost is most used by software engineers, developers, QA teams, and DevOps specialists coordinating code releases, incident response, and technical troubleshooting. IT directors, CTOs, and architects use it to manage secure internal communication, while project managers, business analysts, and marketing teams coordinate cross-functional tasks, updates, and delivery timelines. Answer based on 168 reviews Overview ### What company size and industries is Mattermost built for? Mattermost is a multi-channel internal communication platform for large enterprises, though 59% of reviewers are small businesses and Information Technology and Services represents 17%. Enterprise users account for 22% and midsize businesses 19%. It is also used in Computer Software (15%) and Telecommunications (7%). Answer based on 168 reviews Features and Usability ### What are the key features of Mattermost? Mattermost includes core team communication features such as public and private channels, direct messaging, threaded conversations, searchable chat history, and file sharing. Differentiating capabilities include an open-source, self-hosted deployment model, API and webhook integrations, and customizable workflows, helping organizations manage internal communication while retaining control over data and configuration. Answer based on 82 reviews Pricing ### How much does it cost and what fees or limitations are included? Mattermost offers a free version and a Professional plan at $10 per user/month, billed annually for self-hosted deployments and monthly for cloud. A free trial is available. Reviewers value free self-hosting and lower costs than Slack, but note the free tier's 10,000-line search limit and unavailable features such as chat export. Answer based on 26 reviews Integrations ### Which third-party tools and platforms does Mattermost integrate with? Mattermost integrates with GitLab, the most frequently reviewer-confirmed connection, for code collaboration and CI/CD notifications. Its catalog also includes developer and service-management tools such as GitHub, Jira, Bitbucket, CircleCI, PagerDuty, ServiceNow, and Zapier, supporting notifications, incident response, project tracking, and workflow automation. Answer based on 39 reviews Getting Started and Support ### What training and onboarding options does Mattermost offer? Mattermost provides webinars, documentation, and videos to help teams get started. Webinars offer live or scheduled guidance, documentation serves as written reference material for setup and feature use, and videos support visual, self-paced learning. Answer based on 4 reviews Getting Started and Support ### What customer support options does Mattermost offer, and how do users rate the experience? Mattermost offers email/help desk, FAQ/forum, knowledge base, and phone support. Users describe customer care as friendly, knowledgeable, and competent, with community resources helping teams resolve issues and find prior answers. Some users want more precise documentation examples and report gaps in support compared with other collaboration services. Answer based on 26 reviews Security ### How does Mattermost handle data security and access control? Mattermost uses self-hosted and on-premise deployment options to keep communications and transferred files under organizational control. Its open-source code can be audited and customized, while user management and directory integration support access administration. Reviewers note SSL certificate handling can be tricky and report a lack of asymmetric end-to-end encryption. Answer based on 14 reviews ## Features AI summary Based on 17,996 Team Communication reviews Capterra data shows that buyers of team communication software rank the following features as their top priorities: - **Meeting Management** (**50%** of reviewers rated this feature as critical) - **Mobile Access** (**52%**) - **Real-Time Chat** (**51%**) Mattermost supports all three of the features reviewers rate most highly: **Meeting Management**, **Mobile Access**, and **Real-Time Chat**. Together, these capabilities help businesses coordinate meetings, keep conversations accessible from anywhere, and maintain fast communication across teams, allowing teams to stay aligned and respond quickly as work moves forward. Meeting Management 4.8 (27) 88.89% of 27 reviewers that rated this feature as important or highly important Manage the process of planning and scheduling meetings, including agenda creation Mobile Access 4.8 (29) 86.21% of 29 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Real-Time Chat 4.9 (35) 82.86% of 35 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Collaboration Tools 5.0 (23) 91.30% of 23 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Task Management 4.7 (27) 85.19% of 27 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Alerts/Notifications 4.7 (33) 81.82% of 33 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Mattermost 44 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audio Calls: Ability to make voice calls within the system - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customizable Branding: Add customized logos and colors to align with company branding - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Photos: Store photos of employees - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Group Management: Organize and edit a group of people's policy and members - Group Messaging: Group messaging lets multiple people carry on a group conversation - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Multi-Language: Manage and support multiple languages - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Productivity Tools: Tools to facilitate the production of information and promote efficiency - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real Time Editing: Preview and make real-time changes in the web content - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting/Project Tracking: Track task progress, milestones, delays, or other key information and generate reports on them for evaluation - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Team Collaboration: Allow multiple team members to edit and work on the same document - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Version Control: Track revisions and updates made to files and navigate between different versions - Video Conferencing: Connect with meeting participants remotely over video - Workflow Configuration: Alter the default workflow to meet your organization's needs --- Get Advice We can help you find the software with the features you need. Features 4.3 (168) 4.3 Based on 168 reviews ## Pricing Value for money 4.6 (123) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/170524/Mattermost/pricing/) Starter $0.00 It includes: - Ad Hoc Add/Remove Tasks - Audio/Video Integrations - Automated Triggers & Actions - Channels - Choice of Self-Hosted or Secure Cloud - Custom Card Properties With Group - Email Authentication - Filter - Full History Search - Multi-Factor Authentication - Online and Community Support - Pre-Built and Custom Board Templates - Sort - Teams - Unlimited 1:1 and Group Messaging - Unlimited Boards - Unlimited Participants - Unlimited Playbooks - Unlimited Users Professional $10.00 Per User,Per Month It includes: - System-Wide Announcement Banners - Advanced Team Permissions - Business Hours Support (12×5 PT) - Choice of Self-Hosted or Secure Cloud - Everything in Starter Plus: Guest Accounts - MFA Enforcement - Microsoft Teams Calling - Openid - Professional-Plus Support - Read-Only Announcement Channels - Retrospective Summary Report - Stakeholder Dashboard - AD/LDAP User Sync Enterprise Contact Vendor for Pricing It includes: - 24×7 Support With 4 Hr Response - Automated Compliance Exports and Reporting - Choice of Self-Hosted or Secure Cloud - Custom Admin Roles - Custom EMM (Appconfig) - Custom User Terms of Service - Elasticsearch (Self-Hosted) - Everything in Professional Plus: AD/LDAP Group Sync - Granular Data Retention - Granular Permissions - HA Server Config (Self-Hosted) - ID-Only Push Notifications - Performance Monitoring (Self-Hosted) - Playbook Analytics Dashboard - Premium Support - Private Playbooks Value for money 4.6 (123) 4.6 Based on 123 reviews ## Integrations [ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Confluence](https://www.capterra.com/p/136446/Confluence/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Bitbucket](https://www.capterra.com/p/233341/Bitbucket/)[ GitLab](https://www.capterra.com/p/159806/GitLab/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (107) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (107) 4.4 Based on 107 reviews ## User reviews Overall rating 4.4 Based on 168 reviews Filter by rating Counts reflect reviews available in this feed. 5(91) 4(64) 3(11) 2(1) 1(1) Mentioned topic Recent reviews first, then most helpful Jander S. Project Manager Used the software for: 1-3 years ### "Facilitate communication with your team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 March 24, 2022 Mattermost helps us a lot in communicating with the team. We can communicate with different teams and different projects. The tool has become essential for a good performance of projects. Pros Communication with channels, private or public; Individual communication; Integration with other solutions: Gitlab, for example; Possibility of using plugins. Cons Some bugs in notifications sometimes make us miss messages; Plugins do not work in the mobile app; MG Mario G. IT Director Used the software for: 3-5 years ### "Affordable and full featured" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 26, 2025 A slight learning curve, but in the end a very reliable and rebost system. Have gone through 3 major upgrades with no problems. I prefer a DIY approach to something like Teams under Microsoft control. Pros Running on a VPS, the free version is super cheap for unlimited users. Supports all major client platforms including browser. Cons Updates can be a probem, and sometimes user's options for 'auto update check' and 'system tray color' seem to get lost. FD Frontend Developper Frontend Developper Used the software for: Less than 1 year ### "Mattermost, open-source but not that great" 2.0 December 19, 2024 Pros Open-source, easily installable. Quite fast. Cons Not so great working with threads, chats are messed up. Some competitors do much better in this regard (zulip) BA Business Analyst Business Analyst Used the software for: Less than 1 year ### "An excellent messaging alternative" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 January 13, 2023 We moved a large team of users in a very short time. Since we only need the communicator 99% of the time for communication between users, we reduced the cost of paying for another tool by 96%. With a similar look and functionality to other instant messengers, the transition was quick and painless. The team very quickly implemented and accepted the new tool. Pros Convenience of installation, practically free for most users, quick and easy implementation, very similar in appearance and functionality to top messengers, so it is very easy to move even a large group of users. Works fast and does not consume a lot of memory. Lots of add-ons and plug-ins being developed. Cons A few UX issues, but not significantly affecting the user experience. For example: No ability to search for users directly from the search bar, no preview of more than 1 image file, no internal media player, linking to YouTube instead of playing right away. SD Senior Developer Senior Developer Used the software for: 3-5 years ### "Mattermost: Self-Hosted Superior Alternative To Slack" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 9, 2019 Mattermost allows us to quickly keep connected to our colleagues across the world. It allows people to form groups and chat easily to many different teams, all within the same desktop app, web app, or mobile app. Pros This software is very easy to install and supports a simple Docker install, which makes it easy to keep up to date and secure. There are multiple examples on installing and running Mattermost in different cloud hosting environments, and the user community is also very helpful. Running the software locally means you can keep a much better eye on its security and usage. Its user management and directory integration is superior to Slack's. The desktop and mobile clients are fast and easy to install/configure/maintain. Cons There's not much that I dislike about Mattermost. Its open source nature may put some people off, but paid support and enterprise licensing solve that issue immediately. SR Sales Representative Sales Representative Used the software for: Less than 1 year ### "Mattermost Awesome" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 8, 2023 So far matter most is doing what we expect it to deliver tat is makes our job easier. Pros Matter most is a daily tool vital for our comms at work especially since our setup is work from home. Cons Since mattermost is new I don't see and difficulties using it CO COO COO Used the software for: 1-3 years ### "Awesome colaboration tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 22, 2022 We use mattermost for team communication in presencial and remote job. We change from mail communication to chat communication Pros Main features for us: easy use, on site option, boards and channels and easy API Cons I would like Mattermost has better video and call options SM Scrum Master Scrum Master Used the software for: Less than 1 year ### "Good collaborative tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 15, 2021 It is good collaborative tool as alternative to slack. Pros I like how easy is to use and allows different "rooms" for collaboration for teams. It is a great tool for fast daily communication. Cons Not much that I didn't like but I have been using for so long different products so habbit of using and switching to it was a tricky part. Maybe lack of 3ed party connection to tools. SA Strategy Analyst Strategy Analyst Used the software for: 3-5 years ### "My Views on Mattermost Usage" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 5, 2025 Pros Mattermost offers robust business instant messaging and live chat capabilities which allows us (teams) to seamlessly collaborate in real-time. Cons Unavailability of builtin video conferencing capability is the only flaw but I have integrated with external web conferencing applications. FO Founder Founder Used the software for: 3-5 years ### "COMMUNICATE EASILY WITH MATTERMOST... Highly recommend " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2025 Ive used mattermost for 2.4 years now and it was a great experience The customer care service is legit Pros It has helped me to connect with my colleagues It is super easy to use It is pocket friendly Mattermost saves me alot of time since i can send large files at once Cons Mattermost has helped me connect with my colleagues and clients seamlessly No complaints at all i highly recommend [View all Reviews](https://www.capterra.com/p/170524/Mattermost/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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