Who Uses This Software?

Most of our customers are solo and group practitioners in private practice - psychologists, therapists, social workers, coaches, and other health and wellness professionals.


Average Ratings

946 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $35.00/month/user
    See pricing details
  • Pricing Details
    $39/month with monthly billing. Save 10% with annual billing
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • SimplePractice
  • www.simplepractice.com
  • Founded 2012
  • United States

About SimplePractice

Switch to the highest rated and best practice management system. See why reviewers love SimplePractice. Free 30 Day Trial. Free Data Migration. Save time with online scheduling, streamlined billing, credit card processing, free appointment reminders (email, text, voice), custom notes templates, ICD-10 auto-complete, CMS1500, document storage, CPT codes, calendar sync, secure client intake portal, insurance e-filing, and iPhone and Android apps.


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SimplePractice Features

  • Assessment Management
  • Billing & Invoicing
  • Care Plan Management
  • Insurance Management
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Practice Management
  • Progress Tracking

SimplePractice Reviews Recently Reviewed!


Great experience.

Jan 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very user-friendly and clear interface. Attractive web interaction for clients. Wonderful customer service and webinars for clinicians who are transferring over.

Cons: There are some small glitches, such as not being able to create an electronic signature on superbills, but the staff is very responsive and works to improve the software when they receive feedback.

I am very frustrated that there is no one to speak with.

Jan 17, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: Not sure yet but I appreciate billing organization thus far.

Cons: Replies are just a bunch of links
No real phone support feel like I¿m going in circles
Would love to talk to someone.....

Many ¿pros¿ along with some frustrating ¿cons¿

Jan 15, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Ease of use, design, time savings, autogeneration of super bills, appointment reminders, easy tracking of client payments, going ¿green¿ (paperless), ability to send intake forms to clients electronically, progress note template options, ability to store practice documents.

Cons: Not as customizable as I¿d prefer, not compatible with Mac Calendar so I had to transition to Google Calendar, the online clients scheduling feature is useless since the SimplePractice calendar stores only your practice appointments but doesn¿t pull your ¿life¿ appointments from your Google Calendar, the inability to incorporate my current credit card processing company, lack of ability to put my logo on many client communications, appointment reminder sent via text have very a very odd and unprofessional appearance that can¿t be changed.

Awesome! Up and running in no time.

Jan 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Client Portal. I love that I can add a client or they can go to my website and add schedule their own appointments.

Cons: Would love a better dashboard. I like having a landing page. The calendar just doesn¿t look as appealing as others.

Vendor Response

by SimplePractice on January 15, 2018

Hi Jerry - We're glad to hear you were able to make the transition to SimplePractice seamlessly! Thanks for sharing your experience with us.

Simple and Excellent

Jan 14, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like how easy this software is to use. I can put my clients into the software, manage my appointments, bill or create invoices and easily write notes.

Cons: The calendar function was a little complicated and the forms are good but it would be nice to be able to customize them a little more.

Overall: Super easy to run my practice and provide credit card billing and easy invoicing. I love it!

Excellent. I feel so much more organized and efficient.

Jan 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to learn how to use, and very helpful options to learn more -- through articles, videos, actual human beings who are available, etc.

Overall: I had some minor difficulty at first with formatting a Superbill, but I figured it out with the help of one of the help articles.

Vendor Response

by SimplePractice on January 15, 2018

Hi Laura - Welcome to the SimplePractice community! We're glad to hear that you've been able to familiarize yourself with the platform with the help of our Customer Success team. Thanks for sharing your review!

After using Simple Practice for a month, I can't imagine NOT using this software going forward.

Jan 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The main appeal for me was the security and confidence this product offers - around communicating with clients and making sure all the "boxes" are checked with regard to forms, notes and payments. I like how organized I feel now - with all that information in one place, rather than in 3 or 4 places. This software has made my practice more thorough and solid - I don't feel afraid anymore that I'm missing something vital. And as Clinical Director of a group practice, I'm able to track my employees' appointments and client interactions with much more accuracy, which equals more reassurance for me!

Overall: Security, completeness, reassurance, confidence, extraordinary sense of organization

Vendor Response

by SimplePractice on January 16, 2018

Hi Jessica - We're pleased that you've had such a great experience with SimplePractice and that it has completely transformed your business. Thanks for taking the time to leave such a detailed review!

After trying several EHR's, I've concluded that Simple Practice is the best option on the market!

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like the clean, intuitive interface, and the user experience for the client is excellent. The features are regularly expanding, and current options make running my practice so much easier. I like the scheduling feature and the ease of building custom forms.

Cons: The customer service experience is limited in that there are no face to face options when needed, but they are making improvements in this area. I would love to see an option for teletherapy be integrated in the future.

Vendor Response

by SimplePractice on January 13, 2018

Hi Leo - we're glad to hear you're enjoying the interface and how user-friendly SimplePractice is! Thanks for taking the time to share your experience!

Simple Practice has been able to run my business. There are a lot of options for me to use.

Jan 10, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that I can do almost everything electronically. I like that I can bill insurance, track payments, and schedule in the software. I really like the patient portal. I like the ease of scheduling.

Cons: I do not like that there is not a Release of Information page. This is something that I have to print out because it needs filled out specifically for each client. Then I have to scan it and upload to their chart. In addition, I am a new user to the software and I am finding it very overwhelming. However, the help section and videos are very beneficial to my learning. I would have like the option of a phone number for customer service.

Overall: The benefits of this software are that it will save me time in running my business, I have all information at my fingertips, and it is easy to use once learned.

Vendor Response

by SimplePractice on January 13, 2018

Hello and thanks for taking the time to leave us a review! We love hearing that our customers are able to run their business almost 100% electronically with SimplePractice. We can understand needing hands on support when becoming a new customer. We highly recommend checking out some of our Live Online Classes as a way to learn some of the more involved features from a Product Specialist and ask your questions live here: http://features.simplepractice.com/classes/

I haven't started working with clients in my PP as of this date.

Jan 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As I get to know the program, I really like many of the features. I like all that it has to offer. The feedback I get from most practitioners in PP is that it is difficult to keep up with the business aspects of keeping a practice thriving. This incorporates many of those aspects which I anticipate will really streamline my business practices. I am excited to start adding clients.

Cons: I do not find the calendar user friendly. Additionally, shaded parts of the program are so faint that it is very difficult to see. I also think there should be a Child Intake Form in templates as well as an initial evaluation. I hope to see these added components eventually.

Overall: Streamline my business. It takes all of the various components of having a PP and incorporates them into one system.

Vendor Response

by SimplePractice on January 13, 2018

Hi Jessica - Our goal is to maximize our customers efficiency as business owners so they can focus more on the things that really matter. We're hoping you find that to be the case as well once you start using SimplePractice! We're happy to help import your clients for you (if you haven't yet). To do so, simply log into your account, click the orange "Help" button in the bottom left corner, and type in "data import" for further instructions. Also, thank you for your candid feedback about the calendar color coding and Child Intake Form. We are looking to make our Template Library more robust in the near future!

Realized My Mistake But No Refund

Jan 08, 2018
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It looks simple and easy to use, and if I didn't use DSM codes I suppose the ICD-10 codes which are offered would be useful.

Cons: The basic version does not allow clients to make their own appointments online, and support has ignored my refund request. I asked for a cancellation immediately after signing up, when I realized my mistake. But no one will get back to me about returning my monthly fee. Very poor experience.

Overall: None

Vendor Response

by SimplePractice on January 13, 2018

Hi Rebecca - We appreciate you giving SimplePractice a chance. I'm sorry to hear that it was not a good fit for you. We offer two subscription types for solo practices: an Essential Plan ($39/mo) and a Professional Plan ($49): https://www.simplepractice.com/pricing You're correct that the Essential plan doesn't offer Online Booking for your clients. We have that package available for our customers who would prefer to have a place to store electronic records, but not pay for features they aren't utilizing, such as Online Booking. I've taken a look at your refund request email and see that our Customer Success Team Lead has since been in contact with you, but if for any reason you need anything else at all, you can reply back to his email. Thank you for your review!

A wonderful streamlining resource thats really helped me in the beginning stages of my practice.

Jan 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Calendar, paperless intakes, electronic claim filing. I was working for a group practice that didnt have an EHR and am so happy to be able to type out my progress notes again. It & so much quicker and more efficient.

Cons: I wish the calendar feature provided more options. You can input non-session items but there arent any color-coding options. The availability listings are on a separate screen than your schedule. I think they mostly do this for the purposes of online booking which I dont use.

Overall: typable progress notes, paperless intakes, client portal

Vendor Response

by SimplePractice on January 13, 2018

Hi Katie - We're thrilled to hear SimplePractice has helped streamline your business! We also appreciate your feedback on the calendar. You're correct that the "Availability" button is for times to set available for your clients to do Online Booking. Thanks for taking the time to write us a review!

just getting started

Jan 07, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: all-in-one, place for notes, schedule, ability to remind clients about their appointments, bill, and send/receive paperwork

Cons: it would be more helpful if the help and setup was congruent with work flow, for instance, walking through the account/back-end set-up and then through setting up preferences/templates, then adding contacts, etc... and that the structure of the site followed this at first and then allowed you to move the interface to reflect most-used options/features. My other feedback is that there are no unique client identifiers/numbers other than a web link and I find this unsustainable in the event I need to stop practicing and need to have long-term records on paper

Vendor Response

by SimplePractice on January 13, 2018

Hi Malissa -We're glad to hear SimplePractice has helped organize everything needed for your business in one place! In reference to your concern about unique client identifiers, you can actually perform an account data export at any time to keep an electronic record of all of your SimplePractice account information should you stop practicing.

Intuitive, easy to use, awesome features!

Jan 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the paperless intake and consent forms as well as the customizable forms. The text and email reminders have already helped reduce my missed appointments. The software has been so easy to learn.

Cons: The availability feature probably took me the longest to figure out so far. Not much else I haven't liked!

Vendor Response

by SimplePractice on January 13, 2018

Hi Machaelie - We're excited you've had such a great experience getting started with SimplePractice! Thanks for taking the time to share your feedback with us!

They do not offer phone support which is a serious barrier

Jan 05, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: Overall the format is user friendly, however the last of phone support is a serious problem and has made it very difficult to resolve individual problems, particularly with billing and superbills. This is a significant weakness and I am considering switching back to Therapynotes because of this, even though I prefer SP format.

Cons: No phone support. There are many small issues with how to make changes on superbills after submitted, problems with Stripe billing and other barriers that require individualized support which is not provided.

Vendor Response

by SimplePractice on January 13, 2018

Hi Heather - Thanks for letting us know you've found SimplePractice so user-friendly! While we don't have a direct phone number at this time, we do offer a few ways for you to connect with a live SimplePractice Customer Success team member. In addition to email support, we offer scheduled daily live Question & Answer sessions with a support team member, one-on-one video call screen share sessions that you schedule during a time convenient for you, and recurring Online Classes every day throughout the week.

Very intuitive to use; meets my basic needs to run my practice and EHR

Jan 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple, easy to navigate, intuitive and straight forward; like the client portal; feedback from clients have been positive so far

Cons: Have had difficulty in being able to create new forms/templates. Have watched training video and it is not working like I would hope. Plan to contact someone soon to figure out why it is not working

Overall: So far, an easy transition; financial incentive to change EHR system to Simple Practice

Vendor Response

by SimplePractice on January 13, 2018

Hi Emily - It's wonderful to hear you and your clients alike have enjoyed doing paperless intake through the Client Portal! We'd be more than happy to help with creating your new forms and templates. We just had Cate on our Customer Success team reach out directly to you to see if she can help get you up and running as soon as possible! Thanks for sharing your experience.

so far it has been good.

Jan 03, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money

Pros: It is pretty intuitive, for someone like me, who is not tech savvy. It was easy to upload my logo and documents. I like the capability to create and/or edit forms. I love the ability to create invoices and superbills automatically. i like that clients can book online. However, there is not an option to book on the half hour. I like the ability to prepay for a discount. I havent used the software that long so I am not sure what else to write when i need more experience.

Cons: I cannot use my own POS service to take payment.I cannot access forms as a client to see the format they see. I cannot tailor the portal to fit my color scheme. You dont have video conferencing.

Vendor Response

by SimplePractice on January 13, 2018

Hi Elizabeth - We're glad to hear you've found SimplePractice so user-friendly thus far and that you've had a chance to create some of your own custom forms and templates! To get a chance to see what your clients see on intake documents, what I recommend is creating a demo client in your account and sending these to your personal email address. Please let us know if you come across anything else you need help with as you continue to explore SimplePractice here: https://support.simplepractice.com/hc/en-us/requests/new

Simple practice is easy to learn, comprehensive and has many positive ways to connect with clients.

Jan 02, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I really appreciate the 24-hour text/call reminders for clients, as well as how easy it is for clients to fill out demographics and informed consent paperwork.

Cons: I don't like that you cannot connect Square to the software and are limited the Stripe. Also, when I initially started using Simple Practice I signed up for a live video tutorial. When I signed on the video began and just a few seconds into the video it stopped and kicked me out. I was never able to participate in the video tutorial.

Vendor Response

by SimplePractice on January 13, 2018

Hi Rebecca - Thanks for taking the time to leave us a review. We're glad your clients are utilizing the client text reminders and filling out intake documents online! In reference to your video tutorial experience, I'm sorry that happened and that you weren't able to utilize this. Cate on our Customer Success team just sent you an email to get this squared away as soon as possible!

Well I with functions that I was willing to pay separately for with other services

Jan 01, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like the integration of services. You can't beat one stop billing. It is visually appealing. I like the ability to automatically add time between sessions.

Cons: No live help. Learning curve is steep. They could be simpler with the billing. The demographic questionnaire is exclusive and narrow. Not intuitive for some parts.

Overall: Integration. Billing.

Vendor Response

by SimplePractice on January 13, 2018

Hi Clinton - Thanks for sharing your experience with us. We're glad to hear SimplePractice has streamlined your client billing process. We offer several ways for you to connect with a live SimplePractice Customer Success team member. In addition to email support, we offer scheduled daily live Question & Answer sessions with a support team member, one-on-one video call screen share sessions that you schedule during a time convenient for you, and recurring Online Classes every day throughout the week. If interested in signing up for any of these, you can do so by logging into your account and clicking My Account > Attend a Class to register.

It is very easy to use and understand.

Dec 30, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like online access so I have my clients contact information at all times. I like that everything is in one program with billing, client notes, and the calendar and they are all connected. The support is responsive and very good through email. I like that problems are being addressed through continuing to develop the program. I like that I can use my own forms, send to clients and also that they can get automatic appointment reminders through text or phone. One of the main reasons we selected the program along with the ease of use is it connects to QuickBooks, although we haven't used this yet. Overall it is a great program.

Cons: I would like to have phone support. I would like the ability to have more reports. I am looking forward to having access to treatment planning.

Vendor Response

by SimplePractice on January 13, 2018

Hi Catherine - Thanks for taking the time to write us a review! We love hearing that our customers find SimplePractice user-friendly and intuitive. Welcome to the SimplePractice community!

Difficult

Dec 30, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Setting up appointment calendar, filling out client data.

Cons: 1. Billing. Stripe is only choice and takes 3 or more days to receive payments. Quote from Stripe, "you must know programming language to change the billing format." I'm not a programmer. Sole practice. No office manager.
2. Billing. The structure makes no sense. I use PayPal and when I show a payment for a past invoice, the system shows the most recent payment paid. SP says watch videos. I don't need a video to use PayPal. It's simple and understandable to lay people. SP complicates everything.
3. Billing. Impossible to use. Complicated. Convoluted.

Vendor Response

by SimplePractice on January 13, 2018

Hi Danielle - We're very sorry to hear about your experience thus far. The last thing we want is for our customers to not understand the software. Since your concerns related to invoicing sound a little more complicated to write here, Cate on our Customer Success team has just sent you an email to help get things straightened out as soon as possible!

I have appreciated the quick reply to my questions from the support team

Dec 30, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I enjoy the simple lay out and the calendar view that allows me to see my appointments easily. I also received an email of my agenda today which was nice.

Cons: The price per claim is fairly high in cost and I didn't see where the promotion of a month free for CPH could be applied when I upgraded. I understand this promotion would be directly through CPH however it would be nice if there was some collaborative piece where SimplePractice told me I could go on CPH to apply the credit.

Simple and elegant user interface

Dec 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is easy to navigate and very thoughtfully designed. The developers continue to add helpful options such as, secure messaging and appointment booking options. Currently, I am only a single practioner however, I appreciate there is an option to add additional clinicians in the future. I appreciate the company's partnership with Psychology Today, it feels mutually beneficial for both companies and very helpful for the customer. I am interested to see what other helpful partnerships are created to add value to the product and to the customer experience.

Cons: It would be awesome to have more basic templates included such as a couples intake, family intake, and a child intake session. I would also appreciate an option to complete intake paperwork in session with the client that does not have to go through email.

Overall: Peace of mind because most everything I need to run my business is included.

I am really new to EHR and online billing this seems ok so far

Dec 21, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I talked with the company representatives at AAMFT in Atlanta. They told me that SP was what I was looking for. We will see! They have some online training videos, I hope they are helpful. They offer a 10% discount for paying the full year.

Cons: It is confusing to use, I can't really figure out a lot of it. I need to be able to do billing and so far it seems confusing. The billing and client information pages seem to be disjointed, and their billing system where you pay in advance for a certain number of claims is confusing to me.

Overall: I have not really used it enough yet to get an impression about benefits. I like that there is an app and syncs to my phone so I can do my notes on the go. I don't have to worry about printing costs.

Vendor Response

by SimplePractice on December 22, 2017

Hello - Welcome to the SimplePractice community! We're so excited to hear you've signed up for an account after meeting with us at the AAMFT conference. We highly recommend checking out some of the Live Online Classes we offer (sign up here: http://features.simplepractice.com/classes/) as these are a great resource to learn more about the product and how to get the most out of SimplePractice. Thanks for sharing your review!

Would recommend

Dec 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: It's fairly easy to use and submit insurance claims. There is also an iPhone app that is helpful to check you schedule quickly.

Vendor Response

by SimplePractice on December 22, 2017

Hi Heather - We're glad to hear you've been able to file insurance claims with ease and that you're enjoying the SimplePractice mobile app as well. Thanks for sharing with us!

Amazing and useful software!

Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Scheduling options allow for tracking client activity
Billing options allow for insurance processing or private pay
Ability to have paperless practice is wonderful! I can manage my practice from anywhere!

Cons: Would love a few options for layout of app. It syncs well with iCal, but is a bit cluttered if you have a full day of clients.
I would LOVE it if the calendar on the site allowed for appt times to be adjusted by dragging/stretching the box as opposed to having to open the appt request and mess with the time setup.

Vendor Response

by SimplePractice on December 18, 2017

Hi Jessica - Thanks for sharing your experience with us! We're glad to hear SimplePractice has helped your business become paperless and management anywhere you go!

I love the scheduling it is so easy.

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of scheduling appt and entering patient information. I plan to start using the patient portal soon. Also my clients love the text message reminders.

Cons: I wish there was a drop down for rescheduled appts. Also I would like a drop down for disabled instead of having to choose unemployed.

Overall: The ease of scheduling and reminders to the clients of upcoming appts. I plan to start using the patient portal at the request of my clients who would love to be able to schedule on their time.

Vendor Response

by SimplePractice on December 15, 2017

Hi Brenda - We're thrilled to hear scheduling has helped streamline your business. It's great to hear your clients like receiving text appointment reminders, too. Thanks for sharing with us!

I like Simple Practice but it needs some work

Dec 11, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The various features available, i haven't used all of them yet but I will eventually. Colleagues gave me good feedback about Simple Practice.

Cons: The online scheduling system is very confusing. if you click on "availability" it shows you two different screens that are hard to discern-one is booked appointments and I'm not sure what the other one is. Regardless, this is the main reason I signed up with Simple Practice and I'm not happy with this feature or the lack of phone-based customer support. That feels very "millennial" to me.

Overall: Online scheduling

Vendor Response

by SimplePractice on December 15, 2017

Hi Ryan - We're glad to hear you were referred to SimplePractice by your colleagues. In response to your question about online booking, when you click on"Availability," the calendar will show what hours you have set up as available for your clients to book appointments. If nothing is showing up, you'll just need to set your availability which can be done by clicking anywhere on the calendar to create a block of time. We have a Daily Q&A class, as well as many other Live Online Classes that I definitely encourage you to check out as a Product Specialist will run the class through a feature, and you can ask any questions you might have on it. Here is the link to sign up: http://features.simplepractice.com/classes/

I've just started to navigate the system, and am looking forward to the webinars

Dec 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Many forms of support, through customer support and the classes. Also, it seems like it will be fairly streamlined with communication with clients, billing and documentation all in one place.

Vendor Response

by SimplePractice on December 15, 2017

Hi Emily - We're thrilled to hear that you are planning to join in our Live Online Classes. These are a great way to learn how to optimize your SimplePractice use and can also ask questions you might have. Thanks for sharing your experience with us!

The set up and learning where things are is the hardest part, but after that it's a breeze!

Dec 06, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easier to communicate to clients in a HIPPA compliant way via the app.
It reminds me everyday of what tasks remain undone, this is so helpful!!
My clients tell me its much more user friendly for them!

Cons: It won't send invoices or messages to multiple emails automatically for the same clients, so when you have divorced parents this makes it somewhat more difficult.

Vendor Response

by SimplePractice on December 15, 2017

Hi Candace - We're so excited to hear that SimplePractice has benefited both you and your clients! Thanks for taking the time to share your experience with us.

Really effective!

Dec 04, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The layout of this EMR is intuitive and seems to cover everything. What I love most about it is the tutorials ready to help teach you anything you may have questions about and the immediate customer support you can get.

Cons: As with everything, it is not perfect and will likely get better in time. I would like to have a way I could sync my calendar or client portal with my colleague who has her own private practice but shares the same office space. While we don't want to create a company together, it would be nice if our calendars or client portals could be synced without compromising PHI.

Vendor Response

by SimplePractice on December 15, 2017

Hi Cindy - Thanks for being a part of the SimplePractice community. We're glad to hear you've found our video tutorials so helpful. Thanks for the shoutout to our support team as well!

Steep learning curve but I have had 2 15 minute support sessions. I appreciate all it has to offer.

Dec 04, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that all client information online in secure place and I can access it from anywhere. I am using Stripe billing through it which is great. I appreciate the ability to track revenue and billing information.

Cons: Learning how to do the invoicing has been challenging. Cant change the Invoice depending on the client (insurance or private pay)

Overall: Billing, scheduling, client information in secure online place.

Vendor Response

by SimplePractice on December 15, 2017

Hi Jamie - We're thrilled to hear you have integrated with Stripe to automate billing your clients! Thanks for sharing with us!

My experience has been very easy and pleasant.

Dec 04, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: I like the security for my client's communication and the ease of the chat function, which is great.

Cons: The inability to see the emails and specific communication within the logs. I would prefer to see when emails were sent, see the email itself and the reply from the client.

Overall: This software allows ease with billing, scheduling and secure client communication.

Vendor Response

by SimplePractice on December 15, 2017

Hi Becca - We're excited to hear you've had such a positive experience so far! Thanks for being a part of the SimplePractice community!

The absolute worst customer service. They don't listen, aren't helpful. WON'T recommend.

Dec 04, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: It has everything I would need. Well thought out and seemingly efficient. Difficult to get started and if you need help there is ZERO phone service.

Cons: Difficult to figure out without a walk through with a rep. They won't speak to you on the phone nor will they refer you to someone willing to HELP. I had a family emergency right after I paid for a full year in advance. I was unable to use the software and the weeks and months were melting away. I tried immediately to get someone to help me but they would not. Finally after 8 months, lots of Tweets, someone paid attention and helped me out but not without a huge amount of stress and aggravation added to an already stressful family illness. I want to use the software when I am better able but I can't support a company that cannot think outside the box! They won't even allow me to speak to someone in charge of customer service. It appears that if a customer has something of different concern, they can't handle helping the customer come to a satisfactory solution. I kept getting the same answer over and over and over and was NOT being heard. (the rep was ). Extremely frustrating and only minimal apparent concern for what trouble I had to advocate for myself. Not everything comes in the form of "cut and dried" run of the mill stuff. My situation was unique and they didn't seem to care one bit.

Overall: None. I was unable to set it up without a lot of aggravation and never got to the point of being able to use it due to a family emergency.

Vendor Response

by SimplePractice on December 15, 2017

Hi Mary - Thank you for your time. We're very sorry to hear about your SimplePractice experience thus far. I see that our Customer Success Director was working directly with you on this and I hope that we as a group can come to a resolution. Please feel free to respond to him directly if that is not the case.

Simple, supportive, thorough

Dec 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intuitive formatting, videos and articles in the Help section. I am looking forward to using the phone app as well. Easy to communicate with clients securely. Can create and upload documents for clients to fill out and to keep in the client file.

Cons: I am still exploring all of the capabilities. The invoices are preset to have the office address as the return instead of my business mailing address. I haven't figured out if there is a way to change that yet.

Overall: More streamlined and secure documentation process. Clients can pay by credit card, and I can share forms and handouts with clients securely. Also, being able to create invoices electronically has been very helpful.

Vendor Response

by SimplePractice on December 07, 2017

Welcome to the SimplePractice community! We're glad to hear that your business paperwork has become more streamlined since joining SimplePractice. Thanks for sharing your experience!

Great so far

Dec 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've enjoyed the ease of use with creating forms. I also liked that someone imported my clients for me!

Cons: I'm wishing for a signable form that clients and clinician can sign-- like a treatment plan! Also, It's not clear if client data will print on every page, but I may not have gotten to see whether or not it will just yet. For instance if I get audited by medicaid, i must have client name and ID# on every page I submit to them.

Vendor Response

by SimplePractice on December 07, 2017

Hi Li - Thanks for sharing your experience with us. We're glad to hear you've enjoyed being able to customize intake documents.

I have found Simple Practice to be user friendly and intuitive! The customer service is great too!

Nov 28, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The clean look of the interface, ability to customize emails and forms, as well the ease of sending invoices and superbills and collecting (and recording) payment! I found the tutorials and online question feature to be really useful as well. Overall, I really like the program!

Cons: Accessing documents and forms seems a little harder than just clicking on the client and having the corresponding blank documents and forms available in the client file.

Vendor Response

by SimplePractice on November 29, 2017

Hi Daphne - We're so excited that you've found SimplePractice so intuitive, and that you have explored our Video tutorials and Help Center guides as well! Thanks for taking the time to share your experience with us.

Overall excellent experience; very user-friendly, plenty of support and great features.

Nov 27, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the intake form feature, especially the fact that you can customize them and have them all electronically signed by your clients on a HIPAA-secure platform. Goodbye paper copies!

Cons: The mobile app could use more features, I haven't found it to be very useful and tend to use the desktop version on my phone as a result.

Vendor Response

by SimplePractice on November 29, 2017

Hi Shlomit - We're ecstatic to hear you've had such a great experience with SimplePractice so far and that it has helped you go paperless! We're always looking to make sure our platform has features that our customers value, so I appreciate you sharing your concern about the mobile app. Increasing mobile app functionality is definitely something we plan to do in the future.

Just getting started with SimplePractice. So far, it is easy to navigate and meets my needs.

Nov 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use. Received positive feedback from peers who have been using SimplePractice. The "flow" of the site is intuitive and far better than other programs that I experimented with.

Cons: No major negatives at this stage in the process. Would like to see more available templates. The templates available are basic and there is the option to customize but more "stock" examples would be nice to work from.

Vendor Response

by SimplePractice on November 27, 2017

Hi Joshua - welcome to the SimplePractice community! It's wonderful to hear that you've found navigation to be user-friendly. Thanks for taking the time to share more about your experience!

Easy transition for new therapist, everything is covered

Nov 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's incredibly intuitive and as a new therapist, I find that everything is taken care of, even things I might not have considered. It's easy to communicate with clients from intake to invoicing. Being able to create notes and manage my calendar from the app is outstanding. I noted that one user said this saved them four hours a week, but I think that is an underestimate. I honestly can't believe how easy this is and it has taken tremendous stress off starting a new practice. I'm so very pleased!! I have also appreciate how often customer service has reached out to see if they could be of support. I feel taken care of with Simple Practice, and that's nice when working in a helping profession.

Cons: Nothing major comes to mind. The payment with Stipe was slow the firs time, but customer service was responsive that this was only because it was the first time. That was accurate as all the other transactions have been relatively quick. I don't bill to insurance, currently, so can't speak to that interface.

Overall: Efficient, time saving, secure.

Vendor Response

by SimplePractice on November 29, 2017

Hi Justin - thanks for being a part of the SimplePractice community! We're so excited to hear that SimplePractice has helped your ease your workload and has helped your business run more efficiently!

I am brand new to using Simple Practice, but my experience has been supportive and hopeful!

Nov 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I usually don't like get bombarded with emails from companies, but each email Simple Practice send have answered my questions about their program. It makes me realize that they have gathered the data of past questions and support given to previous clients and created proactive email support new clients. I have not had to reach out to their customer service yet because my questions have already been answered. However, I have no doubt that when I do need to reach out to them, they will answer quickly and comprehensively.

Vendor Response

by SimplePractice on November 29, 2017

Hi Carol - welcome to the SimplePractice community! We're glad to hear you've had such a great experience with everything so far, and have felt supported along the way. Thanks for sharing your experience with us.

I"m relieved to have simple practice as I am new to independent practice.

Nov 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is mostly intuitive and dependable. It feels like therapists who know the work thoughtfully developed the software. I appreciate how comprehensive it is in covering all the bases and many aspects of clinical work. thank you.

Cons: I'm still learning the software and notice things here and there that feel disappointing, for example that there is not a way to add an intake template. I also find the customer service of online only to be impersonal. I do understand this is the trend of the world but given a helping profession, deeply personal, it feels cold and disjointed. I have a few friends who use the software and have had negative experiences that they could not resolve in a timely fashion because of this. This has made me worried about what happens when it's my turn. I hope as the company grows this will be urgently considered.

Vendor Response

by SimplePractice on November 29, 2017

Hi Shena - Congratulations on your new practice! We're thrilled to hear you've found SimplePractice intuitive and applicable to the features therapists really value. We're very sorry to hear you felt your concerns haven't been heard or properly addressed. We've recently doubled our Customer Success team's size and our proud to say our response times now average within hours on weekdays. If you ever feel as though you need anything at all though, please don't hesitate to reach out to us at support@simplepractice.com. Thank you for your time, Shena!

This has simplified my practice and greatly reduced my stress. Now I can focus more on my patients.

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use and ability to access documents from anywhere. I can use this on my phone between sessions to add a note to edit and later. I love that feature

Cons: I cannot call someone live to help me troubleshoot-It would be great to get someone on the phone when I am stuck

Vendor Response

by SimplePractice on November 29, 2017

Hi Kate - We're thrilled to hear SimplePractice has helped reduce your workload and stress level so that you can now focus on the things that really matter! Thanks for taking the time to share with us.

Great software, Great Price!

Nov 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love being able to schedule appointments, create invoices for clients and keep all my PHI in one place, as well as being able to use a secure portal to send information to clients. The ease of use is awesome and I also love the reminders that keep you up-to-date on everything that needs to be done with every client. It's almost like having a personal assistant to keep you on track. Its great for individuals in private practice, especially someone like me who only does it part-time.

Cons: I wish that you could use other vendors such as square reader for payments. I already had square reader set up and thought it to be too much of a hassle to try to switch over now.

Overall: easy to use, help me get rid of the pen and paper record keeping and saves me lots of time!

Vendor Response

by SimplePractice on November 29, 2017

Hi Amanda - We're so glad to hear SimplePractice has been able to organize your business so that everything is in one place. Thanks for sharing your experience with us and congratulations on your new business!

My experience has been positive for a starter like me who have no previous insight to private pract

Nov 16, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I Like the fact that it's very simple and easy to use. No complicated slides etc. I like that billing and other administrative stuff can be done all together. It makes it very convenient to just focus on the important stuff knowing that the billings could be done just at a click of a button.

Cons: In my opinion there are few things I think could be added:
1. For intakes, I think a psychosocial notes is needed and the current format does not provide that option.
2. There need to be more than 2 options for session (Currently, the software only give option of either individual or couple session). I do family session and groups. Having an option to write note for such is imperative.

Overall: Easy appointment scheduling, Accessibility to billing conveniently. Easy notes.

Vendor Response

by SimplePractice on November 29, 2017

Hi Boladale - Congratulations on starting your private practice! We're excited that you've had such a great experience overall with SimplePractice. We're always looking for ways to make sure our website has the features our customers need, so I'd be happy to pass your suggestions on to my team to see if these are something we can possibly implement in the future. Thanks for sharing with us!

SimplePractice lives up to its name!

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, FANTASTIC customer support, integrates with Google calendar, lots of customizable features. And everything can be downloaded as PDFs if necessary.

Cons: The software has one major limitation that I am very hopeful will be remedied soon. The software does not allow for billing in units nor for multiple codes in the same session. In my field, if a client is paying out of pocket, we may bill hourly. If we are going through insurance, many of the relevant codes indicate first 30 and each additional 30. The customer service reps have been very helpful in trying to help me find workarounds, but they are messy. I do believe this function will be added soon!

Vendor Response

by SimplePractice on November 29, 2017

Hi Jill - We're pleased to hear you've had such a great experience with SimplePractice, specifically being able to integrate with Google calendar. We also appreciate your kind words about our Customer Success team. Thanks for sharing with us!

I've had a really nice experience so far in using Simple Practice.

Nov 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it's user-friendly and accessible through an app that I can use while meeting with clients.

Overall: Keeping track of my clients, adding information easily, sending reminders, use of documents that I can edit as my own.

Vendor Response

by SimplePractice on November 29, 2017

Hi Elizabeth - Welcome to the SimplePractice community! We're thrilled to hear you've found the platform user-friendly and have been able to hop on the mobile app in session with your clients. Thanks for taking the time to share your experience!

Simple Practice has helped me gain even more organization in my business.

Nov 15, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the calendar features and the choice of using Simple Practice to further streamline my business by using its billing features.

Cons: I am surprised Simple Practice is not able to translate my calendar to the Google calendar app. It syncs with my calendar on my PC bit I am unable to quickly review my appointments on my Android device.

Overall: It saves me times and helps to increase productivity.

Vendor Response

by SimplePractice on November 29, 2017

Hi Faith - We're so excited to hear SimplePractice has helped organize your practice! Our Google calendar sync will work for both Android and iPhone - if you're having any issues with syncing this, please feel free to reach out to support@simplepractice.com.

Love it! Very user friendly.

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything needed on one site.; scheduling, calendar, email access, client info, necessary paperwork, payment options, client receipts.

Cons: Need to have everything accessible on phone app. I can't access everything I need on my smartphone and would like to be able to because sometimes I don't have my laptop.

Vendor Response

by SimplePractice on November 29, 2017

Hi Marci - We're glad that SimplePractice has been a one stop shop for your business so your focus can be on the things that really matter! Thanks for taking the time to share your experience with us.

The trial period was extremely helpful and it was seamless to transition to a paid subscription.

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: There are so many Pros but what I like the most is the calendar function. It is so smart and convenient to use!.

Vendor Response

by SimplePractice on November 29, 2017

Hi Peter - Welcome to the SimplePractice community! Thanks for letting us know you've had such a positive experience with the calendar functionality. We're thrilled to hear you've found the platform so convenient.

Excellent software has helped as I expand my private practice

Nov 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple Practice has a fairly intuitive, very attractive user interface with many great features. I can do all the basic things I need to run my private practice such as keeping my calendar, adding new clients, writing notes, and tracking my billing. In addition Simple Practice has great additional features like syncing with my Google calendar, customizing all my intake documents and all my client emails which I send through the secure client portal, tracking my insurance payments even though I don't submit claims through the software, and great data metrics,. It's been a bit of a learning curve to figure out how to do everything I need to and even all the features that are available, but the responsive, knowledgeable customer service is a big help. I am extremely happy with the software.

Cons: The interface of the app leaves a lot to be desired. The calendar function is hard to use and the app doesn't do much else. It's difficult to add new appointments quickly on the app when I'm sitting with a patient because of the weird calendar formatting.

Overall: As I expanded my private practice from one day a week to full time I needed a better way to track my expenses than a spread sheet and to schedule and communicate with my patients. Simple Practice has really streamlined all my processes and I discover new things it can do all the time. I would never have been able to expand my practice to successfully and smoothly without it.

Vendor Response

by SimplePractice on November 29, 2017

Hi Sarah - thanks for sharing your experience! We're glad to hear you're enjoying the Google Calendar feature as well as being able to send your client intake paperwork electronically. We really appreciate your detailed review and want to assure you that SimplePractice is an ever evolving product - we hope to increase the SimplePractice mobile app functionality in the near future.

I have had on-going insurance enrollment and payer reports since I started with Simple Practice.

Nov 12, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It works relatively well if you have mostly direct pay clients or accept only a couple of insurances. It also works well if you have very few tech problems, your are pretty "techy" and industry knowledgeable to begin with, and you are ok with short answer email responses to any questions you might have.

Cons: There is no one to call. Even if you email asking for a phone call, they won't talk to you. Their customer support consists of sending you video and article links about how to do things. Or emailing you back and forth over the period of weeks or even months. However, if you have an actual, real-time problem, that cannot be fixed by watching a video, and requires someone to actually get on a phone and figure out what is going on- forget it. Your accounts will be hopelessly upside down, which is anything but simple! For example: insurance enrollments or payer reports that require immediate technical support, forget it. They will email you back and forth for months telling you that they submitted to have the problem fixed, as if that fixed your problem. Or they will answer you without addressing the whole problem. If you accept and/or bill multiple insurance companies, keep moving. Simple Practice is not the answer. It's too difficult to move your entire operation to another EHR once you have completely set up with Simple Practice and then you find out months later that there are no "simple" fixes when you have legitimate insurance problems.

Overall: It is simple with respect to face validity. You can navigate around pretty easily without making serious or irreversible mistakes that many of us fear with the technical aspects of EHRs.

Vendor Response

by SimplePractice on November 16, 2017

Hi Jill - Thanks for taking the time to share your experience. I'm sorry to hear you feel like we're not here to help you! That's definitely not the case. While we aren't able to respond immediately to emails and don't currently have phone support, we do our best to get you a personalized response within a few hours. We also have several Live Online Classes to show customers the various features in the platform and how to use them. If you're interested in signing up for any of these, here is the link to do so: http://features.simplepractice.com/classes/ If there's something we haven't helped out with, please don't hesitate to send us a message here: https://support.simplepractice.com/hc/en-us/requests/new. I'll make sure we help you out. We appreciate your patience and candor, Jill!

Straight forward

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: So far I've only input my client base and set up my schedule. So far that's been easy to use. I need to customize my intake forms, which I am very excited about can all be completed paperless

Cons: I don't like that there isn't a way to schedule a couple or family as a client. I m a little wary about how easy it will be to get clients to complete the intake forms on their own, but the concept of being completely paperless is very exciting.

Vendor Response

by SimplePractice on November 16, 2017

Hi Lauren - We're glad to hear you're finding the features intuitive and that SimplePractice is helping your business become paperless. Thanks for sharing your experience!

I have not fully employed the software but I am so impressed with the simplicity and elegance

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use. Complete functionality. Automation of the intake process. Paperless practice management.

Vendor Response

by SimplePractice on November 14, 2017

Hi Locke - Thanks for sharing your experience thus far! We're glad to hear you've found the program easy to navigate and professional. We hope it's able to make your business entirely paperless!

Simple Practice is Awesome!

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ability to dictate notes. It has made life so much easier! I can use my cell phone microphone right after a session, which is a huge help.

Cons: It seems a little tedious to set up the custom client forms and portal. I'm still learning how to do this.

Overall: The ability to dictate notes super fast!

Vendor Response

by SimplePractice on November 09, 2017

Hi Kimberly - Welcome to the SimplePractice community! We're glad you're enjoying be able to dictate your notes. Thanks for taking the time to share how your experience is going!

Excited to learn more of the features as my practice grows

Nov 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: I love all the built in features for writing notes and billing is a breeze. I also appreciate how easy it is to watch a video or read an article to answer questions as they come up.

Cons: I wish there was a fee option for budding practicitioners. I know that this tool will be increasingly useful as my practice grows, but it's quite a bit of money to spend when you only have a few clients, and I've considered cancelling my subscription simply for that reason. Also, it seems most useful for folks who take insurance.

Vendor Response

by SimplePractice on November 16, 2017

Hi Brittany - We're thrilled to hear that billing with SimplePractice is a breeze and that you are enjoying the features within the Help Center. Thanks for taking the time to share your experience!

Really helpful to set up and use!

Nov 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The simplicity of setting it up and easy access to answers when I need them. I like the ease of forms and notes templates. The entire program is very easy to figure out and set up, saving me valuable time and energy.

Cons: Cost.
Linking it to stripe is also an inconvenience because I already have square and would rather use that.

Overall: Very easy to store client records. Time saver!

Vendor Response

by SimplePractice on November 09, 2017

Hello - Welcome to the SimplePractice community! It's wonderful to hear you've found the platform to be user friendly and efficient for running your business. Thanks for taking the time to share!

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Like a virtual secretary, this app has given me a polished, professional look quickly and with ease

Nov 05, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was able to get up and running without much hassle due to the programs ease-of-use. I absolutely love the client templates that are sent out at every stage of the process. They're well written and offer my practice an air of professionalism. Also customer service has been quick to respond, encouraging, and very knowledgeable. One other thing I love is the client portal where clients can sign in, fill out important paperwork, and immediately and automatically be sent informed consent documents. It's seamless and make sure that I cover all the necessary bases with ease.

Cons: My least favorite aspect of the program is that it requires the use of stripe for credit card processing. Although it works great, I might have preferred to have been given the choice between stripe, square etc. Also working in the calendar has been a little confusing for me but I see that they just added a "simple booking widget" that I have not tried yet. It looks like that might solve those problems.

Overall: I'm just starting a new practice and it immediately got me up and running with professionalism.

Vendor Response

by SimplePractice on November 09, 2017

Hi Marci - Thanks for taking the time to share your experience with us! We're so excited to hear that the platform has helped represent your business so professionally. We're also happy to hear you had such a great experience with one of our Product Specialists.

Great experience so far!

Nov 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I just stated using SimplePractice for my small private practice that I started. I really like the ease of being able to see my appointments on the calendar, and being able to click right on the appointment to create the note. I also really like that SimplePractice keeps track of billing, for instance if a client does not pay me the co-pay at the session. I also like that SimplePractice offered me tech support right away and was happy to set up a phone call with them for extra support.

Cons: I like the e-mails with the schedule, but since I am only meeting with clients two days a week I would prefer to get the schedule e-mails only when I have clients in my schedule.

Vendor Response

by SimplePractice on November 03, 2017

Hi Anna-dora - congrats on opening up your practice! We're so glad to hear you've been able to schedule appointments and bill insurance clients with ease!

It has been amazingly simple and efficient starting up simple practice! It is so straight forward!

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplicity and ease of use. Everything just makes sense. I have looked at 8 other products and kept coming back to simple practice because of easy integration, awesome tools, straight forward approach and the best price.

Cons: None! I have been continuously impressed with what they have to offer and the increditable team! Only one suggestion would be to have a more detailed and thorough intake questionnaire. I do comprehensive diagnostic assessments all the time and would love to have something similar to type client data directly into.

Overall: Multiple clinician access, client data storage, billing, scheduling, reports, file sharing.

Vendor Response

by SimplePractice on November 05, 2017

Hi Lizbeth - welcome to the SimplePractice community! It's fantastic to hear that you've found the platform so user-friendly and efficient. Thanks for taking the time to let us know things are going so well!

Professional and easy to use.

Nov 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very comprehensive. This system provides so many diverse functions on one platform. I can take care of billing, scheduling, payments, and HIPPA compliant communication all in one place.

Cons: Currently, there is not anything that I do not like about the software. I have only been using it for a month.

Overall: Using this product has made me feel confident about my ability to manage my practice effectively and efficiently.

Vendor Response

by SimplePractice on November 06, 2017

Hi Rosa - Welcome to the SimplePractice community! It's wonderful to hear that you're enjoying the various features like being able to bill and schedule your clients all in one place! Thanks for sharing your experience.

It appears to be an easy way to manage my documents without all the paperwork

Nov 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Everything is taken care of , from setting up appointments, having clients come the intake forms to regulate documentation of progress notes and treatment plans

Cons: It doesn't have an initial psychiatric evaluation document for my initial evaluation with a client
Yes I can make one up but it is a hassle and I do not know how to tag it on to my clients file/chart

Overall: Time management and organization

Vendor Response

by SimplePractice on November 03, 2017

Hi Teresa - thanks for being a part of the SimplePractice community! It's great to hear that you've saved time by using SimplePractice so that you can focus more on the things that really matter.

SimplePractice has been easy to use. It is very intuitive. Love intake process.

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Having everything on one platform. Being able to email client portal access with intake paperwork and statements. Ease of billing and note completion. Great customer support!!

Cons: Inability to choose exact session time on mobile app, such as 1:50pm because it only allows 15 minute increments even though the website lets you schedule tonthe exact minute.

Overall: Helps me run my practice efficiently without needing multiple products for notes, billing, scheduling etc.

Vendor Response

by SimplePractice on November 03, 2017

Hi Charlotte - It's great to hear that SimplePractice has helped streamline your business! Thanks for being a part of the SimplePractice community!

Makes my life simple and streamlines my practice

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's easy to use and keeps my practice organized. I love the features of being able to bill right from the program.

Cons: You can't do everything on the App. I tried adding insurance information on the App and I could not. I also tried to send my client forms from the App.

Vendor Response

by SimplePractice on November 03, 2017

Hi Robbi - It's great to hear that you've saved time by using SimplePractice so you can focus on the things that really matter. Thanks for sharing your experience!

It is an easy to use comprehensive software that makes my life as a therapist much easier!

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great integration of multiple functions, like credit card automatic billing, notes, client portal etc.

Cons: Sometimes it's a bit not intuitive and it takes a while to get used to the paths to find certain things.

Vendor Response

by SimplePractice on November 03, 2017

Hi Victoria - thanks for being a part of the SimplePractice community. It's wonderful to hear that the program has helped streamline your business!

Good

Oct 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The structure of the webpage. It is easy to navagate and I love the calendar and scheduling . I also like that with a click I make the billing .

Cons: I would like that the app would have all the features that I used in the software . For example I really will appreciate if the format I created for my progress notes is available and accessible through my phone.

Overall: Im going completely paperless. I live that it keeps me organized and everything in within one software.

Vendor Response

by SimplePractice on November 03, 2017

Hi Ana - We're glad to hear you've found the layout of SimplePractice easy to navigate! We're always looking to make updates to our mobile app so thank you for your patience as we continue to improve the features available for mobile use.

So far, so good! Simplifying my practice, overall, and keeping me less anxious about missing details

Oct 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Loving the ease of scheduling with syncing function across my calendars, and ease of writing progress notes.

Cons: Some of the icons used within the program are a little confusing, make it difficult to know the functions associated.

Overall: Overall reduction in stress from knowing I am well organized, which I anticipate will also mean I lose less revenue!

Vendor Response

by SimplePractice on November 03, 2017

Hi Erin - We're really excited that SimplePractice has helped organize your business through scheduling and leaving client progress notes. Thanks for being a part of the SimplePractice community!

Really great, took me a while to learn, still in the process, pretty new

Oct 26, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Templates, calendar, security. I like the comprehensive tools offered, from the intake to billing. Like the various progress notes templates available

Cons: Not so easy to learn how to locate templates, consents, customize templates. As a new user I did not find it easy to go to templates, forms, customization

Vendor Response

by SimplePractice on November 03, 2017

Hello - welcome to the SimplePractice community! We're glad to hear you've enjoyed all of the features we have to offer like progress notes and the calendar. Thanks for taking the time to share your experience with us!

Simple Practice had been easy to learn and implement in my practice.

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very user friendly. When I had a problem with one of my signature pages, customer service got back to me very quickly.

Cons: Initially, I had some difficulty navigating the site. The difficulty has been remedied with my increased familiarity with the site.

Vendor Response

by SimplePractice on November 03, 2017

Hi Aaryn - It's wonderful to hear that SimplePractice has helped organize your practice! Also, thanks for letting us know that you received a prompt and helpful response from our team!

My experience has been pretty seamless. I wish I had more options for support.

Oct 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use. Makes both billing and note writing easy. Enjoy sending new patients info through email.

Cons: No direct customer service. There are a number of questions I had as a new user and I really wish I could speak with a live person to answer them.

Vendor Response

by SimplePractice on November 03, 2017

Hi Deborah - Thanks for being a part of the SimplePractice community! It's excellent to hear that the website is user friendly and has helped you move towards becoming paperless!

It's been easy to learn. The Help Center modules are wonderful! Webinar have been super beneficial.

Oct 23, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It makes sense. Forms can be customized to fit practice needs. Calendar display is easy to read and set up. Client portal features are wonderful. Simple Practice has the features I want at an affordable cost per month. Seriously, it is simple.

Cons: Setting up the customized forms is time consuming. Uploaded pdfs cannot have e-signature option added. It would be nice to have more templates to select from as options.

Overall: It's allowing me to start a practice without a total mismatch of products/services.

Vendor Response

by SimplePractice on November 03, 2017

Hi Sharon - welcome to the SimplePractice community! It's great to hear that you've been able to join in one of our Live Classes!

This software has been a complete game changer for me! I am a recently licensed MFT

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love everything about it! I especially love that everything is in one place from scheduling to billing. I have ADD and have been wanting to go paperless and simply my life starting with my practice. I have clients sign intake forms on an iPad and upload them straight to Simple Practice. I love the reminders. Nothing falls through the cracks. I used to do my super bills and invoices manually, but not anymore! Simple Practice automatically generates those in seconds. Much more professional and streamlined. And payments are so simple! I love the phone app. My clients are loving the client portal. Thanks to SP, everything is running smoothly, just short of running itself.

Cons: Some features are lacking. I wish they had an iPhone app. However, they take suggestions from subscribers and continually add new features, so what's lacking could be just around the corner. Another con is that (to my knowledge) you can't request the same customer service individual so that can be frustrating for follow up.

Overall: More time, more organized, able to do notes quickly, more professional appearance.

Vendor Response

by SimplePractice on November 03, 2017

Hi Britney - we're so excited to hear about your experience and how using SimplePractice has transformed your business! Thanks for being a part of the SimplePractice community!

I like the software and it is easy to use.

Oct 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the features including the text appointment reminders and the stripe credit card processing. I also liked the online tutorials.

Cons: I had some difficulty when I had a problem. There was not a way to talk to a person on the telephone for customer service.

Overall: Good

Vendor Response

by SimplePractice on November 03, 2017

Hi Caralyn - Welcome to the SimplePractice community! It's great to hear you've found the platform easy to use and have enjoyed our video support online!

I feel like I have to fight through too many bells and whistles to do the basics.

Oct 19, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Lots of good supporting videos, etc. Copy forward notes. Easily add new clients. It is well laid out. Like having an e-record.

Cons: I just want to set up appointments and write notes. Would like to send out reminders, and so far this feature doesn't work. All the billing stuff gets in my way and is annoying. I can't call a live human. Wait time for questions to be answered has been very long.

Vendor Response

by SimplePractice on November 03, 2017

Hi Danielle - Thanks for being a part of the SimplePractice community! We're glad to hear you've enjoyed the resources available in the Help Center! I apologize that you haven't been responded to as quickly as needed in the past. We've recently doubled our Customer Success team and hired a department Director so that we can continue to improve response times and the customer experience as our company grows. Thank you for your patience!

Easy to use, simplified our paperwork process, streamlines our entire practice.

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our group likes keeping things paper free (for the most part) by completing intakes, chart notes, contact notes, and initial paperwork online. It saves us time when parents can do paperwork online and we don't have to worry about them mailing in forms or taking time to fill them out in the room with us. Secure messaging makes it easy to touch base with clients and assist with scheduling. Online scheduling reduces our time spent on the phone to reschedule folks. It's great to be able to keep everything in one place whether it's designed in the SP templates, or we upload our own stuff, it's still all right there.

Cons: The group features could use a little love. We have interns in our practice, and currently, they are not able to send notes to the supervisor without locking them (which means they are no longer able to edit). This feature would save us time (we found a workaround but it does take effort). Also, the administrator has to turn on/off secure messaging and it would be great for clinicians to be able to make these choices. The treatment plan is also not customizable and the format currently used does not meet our needs. It takes extra time to upload treatment plans (as we do not use the SP version) however at least we have that capability!

Overall: It saves our practice time, less money spent on office supplies, and easy chart organization.

Vendor Response

by SimplePractice on November 03, 2017

Hi Alyssa - Welcome to the SimplePractice community! It's great to hear that using SimplePractice has helped your practice move towards being paperless!

Simple Practice has been easy to learn. The support team was helpful in the transition.

Oct 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like having all of my case notes and financial records in one place. Completing all paperwork on the computer has even helped me stay more current on my record-keeping.

Cons: It has been a little challenging to learn the calendar system, but I am starting to get used to it. Syncing with my google calendar caused some problems at first.

Overall: Ease of use and record-keeping. Appreciate the HIPAA compliance.

Vendor Response

by SimplePractice on November 03, 2017

Hi Lauren - We're excited to hear that you've been able to easily learn the program and when you've needed help that our team was there to assist. Thanks for sharing!

E4f519f5281293cc01f96f31fd53efae

SimplePractice is light years beyond the software product I've been using for many years.

Oct 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The client portal is a great feature. Another is the calendar that allows clients to book their own sessions. Credit card processing is integrated into the system as well.

Cons: There isn't much to dislike. I'd like phone support but that would drive the cost up. Setting up insurance is a bit tedious in the beginning.

Overall: It's all in one - client database, billing, record keeping, communication, insurance processing, and credit card processing are all in the product.

Vendor Response

by SimplePractice on November 03, 2017

Hi Larry - Welcome to the SimplePractice community! It's excellent to hear that you've enjoyed our scheduling and automatic payment features. Thanks for sharing!

192d23604604b6c21af8f97223fe69ad

This is the first time I've tried out an electronic management system and so far it has been great.

Oct 13, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like having everything in one place - notes, schedule, financial info., etc. I like that my clients can schedule online. I like the look of the site - clean and bright. It was a learning curve that I was reluctant to start on but now that I'm more used to the layout, I like being able to find everything I need.

Cons: The cost is a little high but I like that I can send and receive messages which lower priced competitors don't offer. I wish the phone app would offer more of what the desktop version does so I could use it in my office (where I don't have a computer). I wish it was easier to use for couples counseling rather than combining two individuals. I have yet to try out the insurance claims...

Overall: I like feeling (and being) more organized and I know that years of overflowing filing cabinets aren't in my future anymore. I love that clients pay me automatically after a session without having to deal with that in the office or remembering to send them an invoice.

Vendor Response

by SimplePractice on November 03, 2017

Hi Nicola - We're thrilled to hear SimplePractice has helped simplify running your practice! We're happy you and your clients have also found online booking beneficial. Thanks for sharing!

A69313e630796e5e17a71669082518a9

So far, so good.

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how easy it is to get started.
Document templates are easy to use and modify.
Easy to find answers to common questions.
Useful emails which walk you through different features

Cons: I guess it would be helpful if there were a way to have calendars imported or linked somehow (so I can see iCal appointments when in SimplePractice app).

Overall: Peace of mind, increased organization and decreased anxiety about completing paperwork on time.

Vendor Response

by SimplePractice on November 03, 2017

Hi Tonya - welcome to the SimplePractice community! It's great to hear you've enjoyed sharing documents with your clients through the Client Portal. We're also happy that this has helped reduce any anxiety about running your business so that you can focus on what really matters!

49b0d9f99aead1254341de1f34f96dc0

This has made transitioning into private practice so smooth. I love it

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It just has everything you need and not TOO much. Some software overdoes it and just confuses me. I love the simplicity.

Cons: I will come across tiny little things that bug but I actually can't think of any. Maybe stuff I just haven't looked into enough.

Overall: It makes the hits and bolts side of my practice super easy so I can stick ti investing in my clients!

Vendor Response

by SimplePractice on November 03, 2017

Hi Cameron - Thanks for taking the time to share your experience! We're glad to hear the transition into SimplePractice has been smooth sailing!

So far I'm pleased with all of the functionality.

Oct 10, 2017
2/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is one-stop shopping. It has a variety of useful tools. I like the swipe credit card option, it will make it easy to process payments.

Cons: I can't easily upload personalized documents - I have to reformat existing documents which is time-consuming.

Overall: Notes and billing are in one system

Vendor Response

by SimplePractice on November 03, 2017

Hi Sharon - Welcome to the SimplePractice community! It's great to hear that the platform has helped ease your workload. Thanks for sharing!

Easy to use, keeps me organized, and looks professional for my clients.

Oct 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1) Being able to send intake and consent forms to my clients and not having to upload or hold onto paper documents. 2) How easy it was to learn to use - the video tutorials were very helpful. 3) Auto-pay and the ability to integrate Stripe. 4) The interface between the calendar and client information.

Cons: I wish that there were more templates for intake forms, particularly an intake form for children and adolescents. I also wish there were some changes to the note templates. It would be nice to have a simpler note template that also had some checkboxes but the note template with checkboxes is very complicated and detailed.

Overall: tax write-offs, save time

Vendor Response

by SimplePractice on November 03, 2017

Hi Lauren - welcome to the SimplePractice community! We're happy to hear you've enjoyed features like being able to automatically charge your clients and book appointments online.

I decided to use this program after using another for years. I have been highly impressed!

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the simplicity, the client portal with online form completion, and insight tab. I also love the option of personalizing your forms to be completed by patients in the portal.

Cons: My only suggestion would be an improvement to the insurance part. I had some issues looking up insurance providers. With that said, when I contacted support I was able to figure it out.

Vendor Response

by SimplePractice on November 03, 2017

Hi Laura - We're thrilled to hear you've been impressed with SimplePractice! It's great that you're enjoying features like sharing documents with clients online. Thanks for sharing!

It was fantastic...until something went wrong.

Oct 05, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: The notes are amazing. It allows you to customize and you can even write them on your phone. Truly helpful. I also love the reminders to do notes as well as the integrated appointment reminders for clients.

Cons: The Billing and the lack of voice support. I think I will have to switch. It makes me sad because i love the notes but the errors on billing insurance and the difficulty fixing it and understanding will be the breaking point. I so wish they would revamp their insurance billing.

Vendor Response

by SimplePractice on November 03, 2017

Hello - Thanks for taking the time to share your experience with us! We're glad to hear you enjoyed using progress notes and the client text/email/voice reminders! If for any reason you're still having trouble with insurance, please reach out to us at support@simplepractice.com so that we can make sure you are taken care of.

10510d2ad96a40191d8bc6b1c05b295b

Simplepractice made it easy to get started

Oct 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I love how the entire experience feels like it is tailored to the exact kind of work that I do. It is clear that the team behind Simplepractice uses their own product.

Cons: I love the idea of a secure messaging center, but its current implementation makes establishing contact with new clients difficult. I also wish there was something more like email rather than a text message for communicating with clients.

Additionally, it would be great to have some group therapy templates to be able to set up and monitor group process and individuals within the group.

Vendor Response

by SimplePractice on November 03, 2017

Hi Ben - welcome to the SimplePractice community! We're so glad to hear that SimplePractice is a perfect fit for what features you need to run your business. Thanks for sharing your experience!

I LOVE simple practice! I couldn't imagine running my practice without it!

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The customizable documentation/forms and easy user interface are absolutely awesome. I have used other similar products inferior to Simple Practice in these areas, and these two areas make all the difference in the world to me.

Cons: I actually do not have a need for using some of the things that are included, so I suppose being able to have an even more basic option for a lower monthly fee would be great. Even the simplest option is more complex than what I need!

Vendor Response

by SimplePractice on November 03, 2017

Hi Anna - We're so excited to hear you've had such a great experience with SimplePractice! Thanks for letting us know how much the intake documents and forms have helped streamline your business!

intuitive, comprehensive, simple

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love how easy writing notes is in Simple Practice, and enjoy how integrated it is. I'm still learning and exploring all the features, but I'm excited at how much functionality there is! It seems like therapists really did contribute to the creation of the software: it's very mindful of our needs.

Cons: I would like it if different payment platforms (PayPal, etc.) could be connected to my account. Also, it would be really nice if there was a discount for us pre-licensed folks who are really just getting started and could use the break. :)

Overall: It's less for me to think about and manage on my own. There's enough on my plate that that is a huge benefit!

Vendor Response

by SimplePractice on November 03, 2017

Hi Leyla - Welcome to the SimplePractice community! We're glad to hear you've enjoyed exploring the different features we offer like leaving progress notes. Thanks for sharing with us!

Great therapy software and affordable

Oct 05, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to do notes anywhere and from computer or phone. The cost of this software is amazingly affordable. The features are great.

Cons: I think when they add the treatment plans this will give an added bonus to the software.

Vendor Response

by SimplePractice on November 03, 2017

Hi Lakeysha - Thanks for being a part of the SimplePractice community! We're excited to hear you've found SimplePractice a great value and that you've been accessing it via our mobile app and computer!

Just finished my 30-day free trial and decided to subscribe.

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The best thing about SimplePractice so far is having all of my practice management software in one place. I find it extremely convenient to be able to have a paperless office and to be able to house my client files and paperwork, my calendar, and my billing all in one place. I know there are a lot of other features that will help me manage my practice, but I have not yet explored those. I'm looking forward to using all functions of the software.

Cons: There isn't anything I do not like as of yet, as I am a new customer. However, there is a lot to learn, which has probably been my least favorite part of the process. Learning the software, while establishing clients and all the other things I need to do for my new practice has been a lot of work!

Overall: Ease of organizing all of my practice paperwork.

Vendor Response

by SimplePractice on November 03, 2017

Hi Sarah - We're so excited that you've joined SimplePractice! It's great to hear you've enjoyed managing your practice all in one place and are eager to explore more of the platform's features!

Simple to use and easy to set up especially for someone just starting out.

Oct 02, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Great tutorials on how to set things up and use the various features. I'm just starting my practice so it's helpful to have all these tools at my disposal right from the start. streamlines my startup process.

Cons: Cost. I know it's worth it but it's also a big expense especially for someone who's just starting and doesn't have a lot of money coming in yet. would be great if there was some introductory rate for new clinicians.

Vendor Response

by SimplePractice on November 03, 2017

Hi Craig - welcome to the SimplePractice community! Congratulations on starting your new business. We're here to make sure the process is smooth and helps streamline your workflow!

Straightforward. Clean. Friendly.

Oct 02, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I appreciate the non-technical and streamlined approach to a complicated process (HPPA, email confidentiality, patient portals, etc.)

Cons: I don't enjoy the lack of clarity into how begin the process of converting to SimplePractice, as well as to how to keep my notes and information were I to shift out of an online format or even to another online format.

Overall: Clarity.
Organization.
Professionalism.
Insight.

Vendor Response

by SimplePractice on November 05, 2017

Hi Eric - We're glad to hear you've found the website to be straightforward and a clean layout. Thanks for sharing your experience!

Very well thought out program. Not only is it well organized and efficient, but it is a joy to use!

Oct 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplepractice is well organized and gives a great overall snapshot of what is happening both with your practice as a whole, as well as with each individual client. I am definitely more organized and efficient with my charting. I am also very impressed with the customizable automation available. After spending a little time with other similar programs, choosing to stay with Simplepractice was an easy choice!

Cons: Just waiting for Wiley treatment planner and progress note integration. Also, it is very minor but I would also like to see a bit more customization possible for notes and forms.

Overall: Better organization and clarity for what is done and what still needs to be done.

Vendor Response

by SimplePractice on November 05, 2017

Hi Seth - We're thrilled to hear that SimplePractice has helped organize your practice! Thanks for sharing your experience and being a part of the SimplePractice community!

User friendly

Sep 29, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and navigate. I enjoy the flexibility with creating my own forms, sending automatic appointment reminders, and billing features.

Cons: Features that make note taking easier that I'm accustomed to in another software system. For example, clicking "use from previous" note for medications.

Overall: Meeting documentation requirements in a user friendly, easy manner.

Vendor Response

by SimplePractice on November 05, 2017

Hi Allison - We're glad to hear you've enjoyed customizing your clients' forms and the appointment email/text reminders. Thanks for being a part of the SimplePractice community!

I love that everything is online. I don't have to worry about paper charts at all.

Sep 28, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The client portal is amazing. Not only does it streamline and make things easy for me, my client's are also impressed . I haven't tried the secure messaging yet but I am excited to try it.

Cons: Sometimes I have to click in a lot of different places to find what I am looking for. As I become more familiar with it, it has become less of an issue but some of the labels for tabs are not intuitive.

Overall: Easy to use for the most part. Online schedule is a lifesaver for me. Client portal in general is such a nice touch that I think makes me look more professional and saves me so much time.

Vendor Response

by SimplePractice on November 05, 2017

Hi Anne - It's incredible to hear that you've been able to go entirely paperless using SimplePractice. We're excited that your clients have also had such a great experience with the Client Portal. Keep up the great work!

Converting my practice to SimplePractice has been easy and a huge time-saver.

Sep 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to bill insurance directly from the site! Huge advantage. I really value the ability to quickly submit a claim and to see it through the entire process!

Cons: The mobile app doesn't have enough functionality. I'd like to be able to make changes to a claim as soon as I get a notification.

Vendor Response

by SimplePractice on November 05, 2017

Hi Daniel - It's fantastic to hear that billing your clients insurance through SimplePractice has been a huge time-saver. Thanks for being a part of the SimplePractice community!

Love this software, how easy and intuitive it is! Best way to run my business!

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The EASE of the calendar (entering in clients takes less than 30 seconds). The actual session notes are super easy to enter in as well. I love how fast the software works - there are never any hiccups or delays. I also appreciate the customization of the forms and the appointment reminders.

Cons: I wish there was a way to customize it more for dietitians. I would love to be able to see a graphic of my clients' weight or BMI info. If you could have two tracks - one for therapists and one for dietitians, I think you would get a lot of dietitians buying your software.

Overall: I love that it's an easy way to manage my calendar and also enter in session notes.

Vendor Response

by SimplePractice on November 05, 2017

Hi Valery - We're thrilled to hear you've found the software intuitive and helpful in running your business! We are looking to rapidly expand our features to better cater to our non-mental health professional customers like dietitians, nutritionists, and physical therapists to name a few. Keep an eye out for new features coming down the pipeline specifically for dietitians like you!

Easy to use and meets clinical needs

Sep 23, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I can upload my own documents and change the forms to my preferences. I can add clinicians, billing specialist, The app is very user friendly too!

Cons: Would benefit from having adding features for family therapy, and I believe they are going to be adding features to make adding treatment goals easier- which I am excited about!

Vendor Response

by SimplePractice on November 05, 2017

Hi Sarah - Welcome to the SimplePractice community! We're glad to hear you've enjoyed the user-friendly software on the app and full-site version. Thanks for sharing your experience!

Good experience. Great value.

Sep 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like these ease of making treatment plans and navigating the site. It would great to use drop down options for the treatment plan to help with our notes. Over all really good product.

Cons: The app could have more functions. There is no live customer service option. I also wish I could add my own merchant for payments.

Overall: Great

Vendor Response

by SimplePractice on November 05, 2017

Hi Shakeena - Thanks for being a part of the SimplePractice community! We're glad to hear you've been able to navigate SimplePractice easily!

An affordable and intuitive service to get my private practice up and running!

Sep 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of client intake and communications through the portal, ability to bill and manage client payments, and automated text appointment reminders for client appointments.

Cons: I would love to have the ability to fax documents securely directly from Simple Practice. Standard release of information forms would be welcome.

Overall: Feeling confident about starting my own practice!

Vendor Response

by SimplePractice on November 05, 2017

Hi Michelle - Thanks for sharing your experience and being a part of the SimplePractice community! It's fantastic to hear you've enjoyed communicating with your clients through the Client Portal! Congratulations on starting your own practice!

Overall its easy to use. Mostly intuitive, but not all intuitive for sure. Takes some learning.

Sep 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: User friendly, good menus for things that help navigate, pretty clear in terms of the big things you'd use it for.

Cons: Less clear about the little things you'd use it for.... takes some time to figure out little things, like where sub-sections or tasks are hiding. I also wish that the calendar was not "light gray" on "white" as the color contrast for setting apart blocked off time on your scheduler from what's actually on your schedule. This is silly and makes it very hard for me to integrate the time I've set aside on my scheduler available to clients to self-schedule, with my client schedule.

Overall: Organization, automated client emails, billing capabilities.

Vendor Response

by SimplePractice on November 05, 2017

Hi Lauren - Welcome to the SimplePractice community! It's wonderful to hear that you've found the program to be user-friendly and has helped organize your business. Thanks for sharing!