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Pros
Customer service has been great and we like the fact that customization is available with good response time.
There is some flexibility in the product. When we run into something that may need to be added or changed, Infiplex is responsive, thoughtful and creative in their approach.
I have searched everywhere and I promise that this is true. It supports popular marketplaces, such as etsy, ebay, amazon, groupon, walmart, jet, tanga and a ton more.
Simplicity, Ease of use, Ease of working with company for custom solutions, Fast response time to questions. The only Walmart DSV solution with API available, Very cost effective solution.
Cons
I cannot think of a feature that I dislike about this software.
There is no customer service line. Takes about 24 hours for a response.
This system do not support latest Magento and wasting your time.
Cannot create listings for eBay (but they are woking on it), Cannot yet create listings for Walmart (but they are working on it).
Showing Most Helpful
Showing 13 of 13 reviews
"Infiplex is great value and excellent OMS software"
Overall: Infiplex is very efficient and does the work of a work staff of ten employees on a daily basis.
Pros: Very easy to use and integrates well with all of our marketplaces.
Cons: We don't have any dislikes at this time.
"Infiplex is a great source for API business needs, while still being affordable"
Overall: It has always been a pleasure when working with the Infiplex team! If it's in their defined customer line-up, it is a very quick turnover, but they are always willing to start-up a fresh new vendor when applicable.
Pros: Infiplex is versatile, and the developers allow themselves to be flexible for the needs of the customer. There really isn't anything that it is unable to do. Whether it is B2B transactions or inventory, or documents to be sent to your 3PL, they can do it. The developers working with you every step of the way, as efficiently as possible, is my number one takeaway by working with Infiplex!
Cons: When other businesses refuse to utilize API because of them scared of change. This is a much more effective, and reliable, source of document transitioning compared to a lot of other options out there. Namely archaic EDI (though Infiplex is open to sending these documents).
"Do not support latest magento"
Pros: have some form of support, but only throgh email not through phone
Cons: This system do not support latest Magento and wasting your time
Vendor Response
"Awesome OMS, smooth integration, and great support service!"
Overall: Infiplex has really helped us with getting all orders out by their expected ship dates. Shipping & Receiving is a breeze.
Pros: This software has made our shipping/receiving process seamless. All channels integrate flawlessly. Any issues or questions are resolved promptly. Does exactly what we wanted and much more. We look forward to growing our company with Infiplex.
Cons: No cons currently! We are patiently waiting the WMS as we have big expectations for this since the OMS has been such a sucess.
"Outstanding Multi-Platform Order Management System"
Overall: Excellent. Highly recommend it. [sensitive content hidden] and his team are very helpful and responsive to questions. Software is very cost effective when compared to competitors.
Pros: Very easy to use and setup. User interface is straightforward. They provide great features that competitors don't have like "SKU Groups" that is very helpful for Walmart. Very responsive to support questions. Offer cost effective customization programs and integrations.
Cons: Nothing. Love everything about it. They are even adding new marketplaces all the time.
"Affordable Great Program with Solid Customer Support"
Overall: Customer service has been great and we like the fact that customization is available with good response time.
Pros: Integration was easy and great customer support.
Cons: Sometimes too many clicks to get to where we want to go. Also, we'd like to see a warehouse management module with estimating and invoicing features added.
"Fantastic OMS"
Overall: InfiPlex has helped us to automate our order entry processes, invoicing, inventory management, order confirmations to Amazon, and more.
Pros: The ease of use is great and there is so much versatility the software provides. It offers us many business solutions.
Cons: I cannot think of a feature that I dislike about this software.
"Decent Software"
Pros: It is easy to use. Very simple. Integration works well and to setup an integration with major marketplaces are easy.
Cons: You can get basic reports but the SKU base and marketplace based reporting needs to be extended.
"Infiplex has been an amazing app that pulls in orders from several marketplaces! EXCELLENT!"
Pros: I love that I can pull in orders from several marketplaces all with one easy to use app. PLUS, Infiplex is the only partner that is integrated with Groupon Stores. I have searched everywhere and I promise that this is true! It supports popular marketplaces, such as etsy, ebay, amazon, groupon, walmart, jet, tanga and a ton more. Infiplex also offers custom solutions for a very inexpensive set up fee for a marketplace that doesn't exist in the app. We added in Hollar, and it pulls orders in seamlessly. Couldn't be happier!
Cons: Sometimes the app doesn't pull in a few orders from groupon, but it's worth having none-the-less. This may be more of a Groupon issue than an issue with Infiplex however. We would also love to see the ability to add products and change pricing to different marketplaces, which I am certain will be a feature within the coming months, from what I hear from.
Vendor Response
"Infiplex Review"
Overall: Any questions and/or issues we have ever had have been addressed in a very timely manner. I have a lot of experience with different software companies, and Infiplex has greatly exceeded my expectations so far. I look forward to using and growing with this software for a long time.
Pros: The one on one support and the software's abilities
Cons: Warehouse management abilities but this is coming soon!
"InfiPlex is a huge problem solver for a multiplatform ecommerce-focused enterprise like ours"
Overall: InfiPlex OMS automated the integration between Walmart Supplier Center and our Shipstation interface. We are now also using it as an EDI interface for Target and soon other platforms.
Pros: InfiPlex OMS automated the integration between Walmart Supplier Center and our Shipstation interface, lowering our processing time for Walmart online and ship-to-store orders by as much as 80% - absolutely invaluable, especially in the busy holiday season
Cons: Initially some of the features we needed for maximum efficiency were not implemented quite the way we wanted, but the team was extremely responsive and worked with us to develop new methods and workflows to make the software work for our enterprise
"Great product at a reasonable price"
Pros: Very happy with Infiplex. Saves a lot of office hours. There is some flexibility in the product. When we run into something that may need to be added or changed, Infiplex is responsive, thoughtful and creative in their approach.
Cons: There is no customer service line. Takes about 24 hours for a response.
"Awesome solution and company is fantastic to work with."
Overall: Order management, Product and inventory management. Saves time.
Pros: Simplicity, Ease of use, Ease of working with company for custom solutions, Fast response time to questions. The only Walmart DSV solution with API available, Very cost effective solution.
Cons: Cannot create listings for eBay (but they are woking on it), Cannot yet create listings for Walmart (but they are working on it).