# Page 3 | Operto Teams Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Operto Teams the right Hospitality Property Management solution for you? Explore 100 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/170587/OpertoTeams/reviews

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Operto Teams

4.9 (100)

[View alternatives](https://www.capterra.com/p/170587/OpertoTeams/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Operto Teams

## Showing most helpful reviews

Showing 51-75 of 100 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JH

Jane H.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "VRScheduler saved my life!"

March 20, 2019

5.0

VRScheduler allows me to know what I, and my staff, are doing on any given day and time. It provides a great repository of information about the properties we manage, which is a lifesaver in a time-sensitive business like vacation rentals. Because it is priced so well it allowed me to purchase when my company was just starting up, and yet it has the capacity and features that really help my business as it grows, and we don't look like outgrowing it any time soon. My staff love the convenience of accessing information on the go, and I love how easy it is to schedule staff and move tasks around. A true lifesaver!

Pros

This software has capabilities I'm only now learning about, and I love that we could start off simply and then use more and more features as our business and our needs grew.

Cons

It's not quite as intuitive as I would like, but that is overcome by the level of service provided by rep. to help me set things up and use new features as they come on board.

Review Source

VR

Verified Reviewer  
Project Management Office Manager  
  
Used the software for: Less than 6 months

### "Lot of customisation, very responsive support and they answer to new feature request quickly"

January 30, 2018

5.0

I have centralized managing my crew schedule and I can quickly check if all task are assigned and accepted by the team. I increase my confidence in the planning of tasks.

Pros

THere is a lot of automation, very intuitive interface. You can do a lot of customisation to fit your need. COnnection with my channel manager make experience very smooth. It helps me to manage my cleaning schedule and to stay on top of things.

Cons

MAybe too much of customisation. There is a lot of option and it may be confusing sometime to understand what are the consequences of ticking a box. However, support is very responsive and helpfull. Dashboard for employee could be improve as they are not always savvy persons. It takes some trial and error to make them understand all functionality. They provide a link to the dashboard instead of an app to download. As people tend to be used to have a app on their screen, it take them some time to understand they can access this link as easy as an app.

Review Source

LS

Lili S.  
Internal Ops  
Hospitality  
Used the software for: Less than 6 months

### "Excellent Client Services, Favorable Features "

July 31, 2019

4.0

CSR did an amazing job at training our team and continues to provide outstanding support. She is responsive and gives us a sentiment that she truly cares for her clients. More so, VRS has definitely added value to our guest services protocol - hope our requests can be successfully integrated as well.

Pros

Love how ways it is to set up and how user friendly program is - training the team was relatively easy. Perhaps best part of VRS is diligence of client services.

Cons

There's some specific requests we'd like to see being: 1. Ability to capture and report any reviews and ratings from guests' OTAs into VRS: particularly cleans. We'd like to correlate cleaning reviews to the cleaner for performance metrics and employee recognition 2. See who assigned the task 3. Ability to have team add cleaner from third-party cleaning company without an administrator 4. Ability to connect to Your Welcome Tablet and communicate any late check out requests

Review Source

Response from Operto Guest Technologies

March 30, 2020

Hi Lili, Thank you for your review! We are very happy to hear that you are pleased with our Customer Support Team, and ease of setup. In regards to your list of requested functionality, thank you for your feedback, and although VRScheduler does not offer functionality that pertains to the guest side of the industry, I do like your idea of tracking quality control in the system and will present it to our Development Team. We know our customers are very busy, so thank you again for finding time in your day to write this review. Elaina

NP

Neel P.  
CEO  
Hospitality  
Used the software for: 6-12 months

### "Highly customizable software that can cater to your needs"

July 7, 2021

5.0

Pros

VRS is great mainly because you can customize it pretty easily to your needs. Most other softwares force you to use their methods and processes, but that just isn't feasible for many companies. VRS provides a high level of customization and has all the tools you need to run your operations efficiently.

Cons

The user interface of the product could use with a facelift. However, the most important thing is that its highly functional.

Review Source

Response from Operto Guest Technologies

July 11, 2021

Dear Neel, Thank you for taking the time to write a review of VRScheduler. We are so pleased that you are using and enjoying all of the customizable features. We understand that no two companies are the same in their operational needs and wants. Stay tuned for upgrades to the interface- coming soon! Kind Regards, The VRScheduler Team

QT

Quinn T.  
Vice President- Business Development  
Real Estate  
Used the software for: 1-2 years

### "Excellent software to task and schedule our vacation rental staff"

April 3, 2019

5.0

I know the majority of the tasks our staff is completing on any given day/week/month. I can track when the task is started, ongoing and completed and if there were any issues that arose while completing the task.

Pros

VR Scheduler is dynamic, robust software that enables us to task and schedule every activity in our vacation rental business. The developers have adapted the software to meet our needs and continue to develop additional functions/features. VR Scheduler integrates with our property management software. It is a quality, cost-effective addition to our suite of software products.

Cons

It is not a one-size fits all product and you need to be focused on how you want to utilize the different features/functions. Implementation both at an administrator and staff level takes training.

Review Source

JM

Jules M.  
Executive Assistant  
Hospitality  
Used the software for: 6-12 months

### "Super Responsive"

March 27, 2019

5.0

Overall, we tried several apps, including Your Porter and Properly, but our cleaners didn't like them. The customer service for our tiny company has been amazing and supported us through learning how to use some of the many features. I recommend VRScheduler and hope they continue to grow!

Pros

VRScheduler is continuously advancing the usability and features. We are a small company with only a few listings currently and we plan to add more listings. We have had many questions about how to understand the best use of VRScheduler, and the customer service has been amazing. I have had many personalize calls to fill in the gaps and show us new features.

Cons

The learning curve can be a bit daunting especially for a smaller company only using a portion of the features however the customer service is incredibly helpful. When I have questions I get answers right away. More videos are being added which really helps me in understanding how to use some of the features.

Review Source

EL

Emilie L.  
CEO  
Hospitality  
Used the software for: 6-12 months

### "VRScheduler helped us growing our business"

January 10, 2022

5.0

Pros

The range of parameters than can be customed in this software is amazing. It can be really tailor-made to your business. We don't dare to count the amount of time we saved since we started to use VRScheduler. It also helps to reduce human mistakes.

Cons

Not easy to use on a smartphone. Can be hard to learn using by yourself (this is not the most user-friendly but their support team is amazing and it balances this con).

Review Source

Response from Operto Guest Technologies

January 17, 2022

Thank you for writing a review of VRScheduler. We are so glad that you are enjoying it, and it has saved you time and mistakes. This is exactly what VRScheduler is designed for! Please recommend us to your friends and colleagues. Kind Regards

Corrine H.  
Director of Operations  
Hospitality  
Used the software for: Less than 6 months

### "This software has changed the way we operate - for the better!"

October 10, 2018

5.0

Excellent level of service we have seen a steady stream of software enhancements made already. The value is excellent for how powerful this software is to our operational efficiencies.

Pros

The automation and level of customisation available make this a very powerful piece of software for property managers. The amount of time and the reduction of human error has made such a positive impact on our operations. The buy-in from all of our employees has been extremely positive.

Cons

The set-up was a bit more time consuming then I had originally anticipated, however well worth the time invested. In regards to ease of use, the program is very user-friendly for the average user. Learning to navigate the automation rules was something that took some trial and error, but that is also due to the power of how many options you have. Support was always available to assist when needed.

Review Source

WV

Wanda V.  
Office Administrator  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "AVRS Review"

February 19, 2021

5.0

I am enjoying the program and the support we receive is amazing. Regardless of how many emails I send in a day every single email is answered within an hour.

Pros

The most impactful is the ability to import AirBnB and other links into the schedule, turnovers are automatically entered which helps to reduce any booking errors. Once all your information is loaded (which the VRS team will do during your trial period) the ease of use is very simple and user friendly.

Cons

It would be nice if the calendar could print as it looks in looks like in the scheduling calendar with the different Region colors etc.

Switched from

[ZenMaid](https://www.capterra.com/p/133875/ZenMaid-Software/)

ZenMaid did not have the ability to automatically update the calendar using iCal links.

Review Source

Response from Operto Guest Technologies

April 28, 2021

Hi there Wanda, Thank you very much for your kind words. We do pride ourselves on our customer service and we try to ensure that no one has to wait more than a couple of hours before they receive a reply from us. We have taken your comments on board with regards to the calendar and will look into this further. In the meantime, thanks for being an awesome client, and please do recommend us to your colleagues. Kind regards and stay safe

IO

Igors O.  
Manager  
Hospitality  
Used the software for: 1-2 years

### "Absolutely satisfied!"

July 2, 2021

5.0

Scheduling cleaning processes and calendars.

Pros

Stable software with lots of options. Absolutely satisfied.

Cons

Was a bit tricky to set up at the beginning, but their support was very helpful and professional.

Alternatives considered

[Turno](https://www.capterra.com/p/166734/Turno/)

Reason for choosing Operto Teams

About twice cheaper and better reviews

Review Source

Response from Operto Guest Technologies

July 6, 2021

Hi Igors, Thank you for the review. We pride ourselves in our customer service and support, glad you found this helpful and professional. Please do recommend us to your colleagues in the industry, and if there is anything more that we can do for you, please don't hesitate to reach out to us. Kind Regards

JL

Jesse L.  
Founder  
Hospitality  
Used the software for: 6-12 months

### "Fantastic Product For Managing Hospitality Staff"

September 1, 2020

5.0

VRScheduler helped us get organized and streamline our turnover process for cleaning, laundry, and inventory.

Pros

We love the way this software helps us keep our turnover operations organized. Our staff loves how easy it is to assign and accept jobs, report issues, and stay on top of inventory.

Cons

There was a little bit of a learning curve with the software, but we expect that with anything this robust.

Review Source

Response from Operto Guest Technologies

September 17, 2020

Hi Jesse, Thank you for taking the time to review VRScheduler. We love the headline "Fantastic product for managing hospitality staff". We are so happy that you feel more organised and that your staff find it easy to use. Job done! If we can be of any assistance in the future then you know where to find us and please do recommend us to your colleagues in the industry.

VR

Verified Reviewer  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Worth Every Penny!"

January 16, 2019

4.0

Pros

Managing people and their schedules is on of the most difficult tasks for any business and VR Scheduler makes it an absolute breeze! From automatically updating employees’ schedules to keeping track of pay, we’ve undoubtedly saved countless hours on such time consuming administrative tasks. Customer support was always available and had an answer for any question we could think of.

Cons

The only thing I disliked was how the software isn’t really intuitive. Once you get the hang of it, it’s not so bad but I can absolutely see why one on one walkthroughs are required. The amazing CS team makes up for this 100% though.

Review Source

EB

Elaina B.  
Housekeeping Manager  
Hospitality  
Used the software for: 6-12 months

### "VRScheduler has streamlined our business"

February 15, 2018

5.0

Accuracy, ease, time saving, streamlined organization. Everything is now easily track able and kept in one place.

Pros

I can't say enough good things about VRScheduler. I have been managing the housekeeping division of a growing property care company in a premier recreation and vacation destination for 4 years now. We service vacation rentals from fully managed to just maintenance cleaning and everything in between. Before VRScheduler, I had been scheduling via emails with owners, spreadsheets with bookings and a separate database for my employee schedule. This was overwhelming, time consuming, and in busy seasons, it felt impossible to maintain accuracy. We are now up to 81 properties and are continuing to grow. VRScheduler has made this possibility a reality!

Cons

An area for property inventory would be great, and I have been told that this is currently being developed.

Review Source

JP

Jenny P.  
Bookkeeper  
Hospitality  
Used the software for: 1-2 years

### "Simply the best!"

March 21, 2019

5.0

Customer service is stellar! VR scheduler is always willing to go above and beyond.

Pros

The level of customer support and care is over the top. We have been able to streamline housekeeper payroll and functionality. VR scheduler makes billing easier as well. Real time completion information are key.

Cons

As with anything new it takes time to adjust to it. That is truly the only downfall.

Review Source

Response from Operto Guest Technologies

March 30, 2020

Hi Jenny, We take a lot of pride in our product and our Customer Support Team. We are thrilled that you are pleased with both! Thank you, Elaina

PS

Pamela S.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Best Customer Service I've ever encountered. Our work load has been cut in half! "

May 10, 2018

5.0

Savings in staff time and money. Ability to see all that is going on with over 200 homes at a glance, from cleaning to pools I can see what jobs need to be done, which team member is taking care of the task and with the app we know where everyone is at every moment in the day.

Pros

VRScheduler has cut my costs and my time in half. Scheduling cleaning, linen as well as pool and hot tub cleaning can be a time consuming job. VRScheduler does the work for us and has also cut down on payroll time as well as billing errors. With 2 offices and over 200 homes there is a lot to attend to on a busy weekend. Team has worked to set up even the smallest detail just the way we need so that all departments and all tasks work together seemlessly.

Cons

Honestly, I have not found anything I do not like. It is easy to learn, easy to use and again, with the great customer service when we do find something we need to change, it's taken care of right away. There has been ample training along the way and for all the features not to mention the time and money I am saving... I am confident we'll be a customer for years to come. We've tried other softwares, VRSchedule is by far the best we have found for our industry and our needs

Review Source

JR

John R.  
Director  
Hospitality  
Used the software for: Less than 6 months

### "VRScheduler is a great product with a terrific support team, we love it"

September 2, 2020

5.0

VRS meant the end of using Excel spreadsheets, wall calendars and paper to manage our issues and tasks for staff. VRS has greatly assisted with the challenges around scheduling, time tracking, cleaning tasks and maintenance scheduling.

Pros

Easy to set up, intuitive to schedule and staff adoption levels very high.

Cons

Nothing as yet, any little changes we requested were implemented promptly and worked first time.

Alternatives considered

[Properly](https://www.capterra.com/p/164315/Properly/)[Breezeway](https://www.capterra.com/p/186514/Breezeway/)

Reason for choosing Operto Teams

VR Scheduler fitted our needs

Review Source

Response from Operto Guest Technologies

September 17, 2020

Dear John Thank you so much for reviewing VRScheduler. We are delighted that we have been able to assist you with your challenges around scheduling, time tracking, cleaning and maintenance scheduling and hopefully this allows you a lot more time to concentrate on other key factors of the business. We also appreciate your comments regarding the easy set up and our staff and so we do hope that you will recommend our product to others. Warm regards and stay safe

PP

Paul P.  
GM  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "Great Property Management & Scheduling solution"

July 24, 2019

5.0

We've been able to fully digitalise our operations team with a true digital flow of data. The rep tooks us step by step from day one through configuration and operational use. The rep's industry knowledge was key to understanding the day to day requirements of a property management team and the challenges it presents. VRS handles these challenges and offers an improved efficiency throughout the organisation and eliminates the piles of unnecessary paper !!

Pros

Ease of use Customer Support Planning Control Issue Reporting

Cons

iOS/Android Apps would be a great upgrade to this product. I believe it is on the development road map :)

Reason for choosing Operto Teams

The rep's professionalism, product knowledge and VRS features

Review Source

HG

Heidi G.  
Owner  
Real Estate  
Used the software for: 1-2 years

### "Makes life easier "

November 30, 2020

5.0

Pros

What would take me 4+ hours of scheduling only takes me 10 minutes now.

Cons

There could be more customizing for schedules.

Review Source

Response from Operto Guest Technologies

January 7, 2021

Dear Heidi, Wow, it is amazing to read that VRScheduler has helped you to get 3 hours and 50 minutes of your time back which you can spend on focusing on other areas of the business. Making your lives easier is what we are all about! Thanks so much for your feedback which we will look into and wishing you a healthy and successful 2021. Stay safe and warm regards

GK

Gareth K.  
Managing Member  
Hospitality  
Used the software for: 6-12 months

### "Love this software. "

November 25, 2021

5.0

I love this program

Pros

I love how easy it is to use! And how easy it makes our lives as owners and our cleaners as well!

Cons

Truly I really have no found any cons about it.

Review Source

Response from Operto Guest Technologies

November 30, 2021

Thank you so much for the review. We are so pleased that you found it easy to use. One of our primary goals is to make the lives of property managers and cleaners easier - Mission Accomplished. Please recommend us to your colleagues and friends. All the best

Joshua H.  
Co-Founder, CEO  
Real Estate  
Used the software for: Less than 6 months

### "Reliable, Easy-to-Use Cleaner Scheduling Software"

March 18, 2019

5.0

I'm very happy with this software and feel like it's a great value for what you get/how it affects my business.

Pros

Training on how to use the software stands out as unique about VRScheduler. They did a great job walking me through setup and implementation using screen sharing, ensuring I know how to use the software and following up to make sure it's going well. It's reliable and does exactly what it's supposed to.

Cons

The user interface looks outdated. It's not a very friendly experience, but it is certainly functional.

Review Source

KG

Kathy G.  
Owner  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Jill has been wonderful to work with and is always available to help."

January 12, 2018

5.0

It has saved me hours of time

Pros

It has saved me hours of time which I would of had to communicate with my staff. It allow the cleaning staff, hot tub employee and snow removal staff to be up dates at the time of reservation. You can add special instructions to the staff with out having to send another email separate.

Review Source

Response from Operto Guest Technologies

January 18, 2018

Hi Kathy, Thank you for your glowing review of our vacation rental software. Your detail around ease of communication with your staff is very helpful for potential new customers. Your customer service words make me especially grateful. It has been fantastic to work with you and First Class Accommodations. Sincerely, Jill

CM

Cheryl M.  
Property manager  
Hospitality  
Used the software for: Less than 6 months

### "The best program out there!"

August 1, 2021

5.0

I have had a great experience.

Pros

The ease of use. This program has saved me countless hours of manual scheduling.

Cons

I have 1 property in particular that has 4 listings. The software does not recognize the 4th listing and does not communicate with the other 3 as far as scheduling a same day turnover of the property. Took my team and I a few times to realize this wasn't being scheduled.

Review Source

Response from Operto Guest Technologies

August 2, 2021

Thank you for taking the time to write your review. We are so glad that you are enjoying your experience with VRScheduler and that it has saved you countless hours. Regarding your issue with the 4th listing, I will reach out to you directly, and we will help you fix this. Kind Regards

YJ

Yannick J.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Great to automatically manage cleaning team for vacation rentals"

November 10, 2021

5.0

Pros

Easy to use and hands-off once you have everything setup

Cons

A little difficult to get used to, but customer support is amazing

Review Source

Response from Operto Guest Technologies

November 16, 2021

Thank you so much for the review. We are glad that you find VRScheduler easy to use. We pride ourselves on delivering amazing customer service, and we are happy to hear you agree. Please recommend us to your colleagues and friends. All the best

AB

Annie B.  
Owner/ manager  
Hospitality  
Used the software for: Less than 6 months

### "Great automated software system"

November 17, 2021

5.0

VRScheduler has been a great experience. Setting it up and using it has been simple. Customer service has been quick to answer our questions.

Pros

It is easy to add new clients and employees. The scheduling part is where we use it most.

Cons

That when billing you have to have labor and supplies separate. We charge a flat rate with labor and supplies included.

Reason for choosing Operto Teams

Drag and drop scheduling. More user friendly.

Review Source

Response from Operto Guest Technologies

November 22, 2021

Thank you for the review. We are so glad to hear that you enjoy our scheduling software and are having a great experience. Thank you for the feedback about the billing. We are always open to feedback from our customers on how to improve. All the best,

MR

Melissa R.  
Operations Manager  
Hospitality  
Used the software for: Less than 6 months

### "VRScheduler Was A Great Addition For Our Company"

January 27, 2021

5.0

Pros

Customer service team was amazing through implementation, training and use of the system. Setup was easy and as we learned the system more we were able to easily adjust what we had previously setup.

Cons

Sometimes when updating task rules I would have to think twice about what I needed to push or not push when updating but the system has plenty of notes and warnings to assist with this

Review Source

Response from Operto Guest Technologies

February 5, 2021

Dear Melissa, Thank you so much for taking the time to review VRScheduler. It is wonderful to read that you found the customer service team amazing and that they did an awesome job in training you on the system. We believe that the system is really easy to navigate but we implemented warnings to prevent any errors so good to see that these are proving helpful. If there is anything else that we can do to make your life with VRScheduler even easier then please don't hesitate to reach out to us. Kind regards and stay safe, Jill Mason CEO VRScheduler

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