--- title: "TextBox Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TextBox Software - reviews, pricing plans, popular comparisons to other Mobile Marketing products and more." source_url: "https://www.capterra.com/p/170588/TextBox/" page_type: "product" language: "en" --- # TextBox Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) TextBox ## What is TextBox? TextBox text enables your EXISTING business landline, VoIP and toll-free telephone number(s) for efficient 2-way communications by text. TextBox is NOT a mass text marketing platform but rather a 1-to-1 communications platform that also supports small group delivery. TextBox can be accessed from virtually any internet enabled computer, smartphone or tablet. ## What is TextBox used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Mobile Marketing](https://www.capterra.com/mobile-marketing-software/) Top alternative Featured Overall rating Based on 23 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 0% Starting price $39 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TextBox?[Manage this product listing](https://www.g2.com/products/textbox/claim_requests/new?auto=true) ## TextBox Overview Updated September 2026 AI summary TextBox supports small and midsize businesses seeking to manage SMS marketing and communications, offering features such as 2-way messaging, automated responses, contact management, customizable templates, message personalization, and scheduled messaging. With deployment options across web, desktop, and mobile platforms, TextBox also provides an API and SMS messaging capabilities, catering to property management and marketing needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TextBox 4.7 (23) VS. [4.7 (2,747)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting Price $39 Flat Rate, Per Month Starting Price $79 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (22) Ease Of Use 4.6 (258) Value For Money 4.7 (22) Value For Money 4.6 (244) Customer Service 5.0 (22) Customer Service 4.7 (254) ## TextBox alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [Kangaroo](https://www.capterra.com/p/149363/Kangaroo-Rewards/) [4.9 (258)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149363/Kangaroo-Rewards/) [GoReminders](https://www.capterra.com/p/154785/GoReminders/) [4.8 (293)](https://www.capterra.com/p/154785/GoReminders/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/154785/GoReminders/) [Omnisend](https://www.capterra.com/p/153508/Omnisend/) [4.7 (837)](https://www.capterra.com/p/153508/Omnisend/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/153508/Omnisend/) ## FAQs about TextBox Overview ### Which roles and teams benefit most from TextBox? TextBox is most used by business owners, branch and practice managers, and executive leaders who need streamlined communication and day-to-day operational oversight. IT and HR managers use it to support system setup and internal coordination, while frontline staff like cashiers and community teams rely on it for faster customer interactions and workflow consistency. Answer based on 22 reviews Overview ### What company size and specific industries is TextBox built for? TextBox is designed for small businesses that need a faster way to communicate with customers than telephone or email. It is suited for organizations that handle customer service, notifications, and alerts, especially companies that rely on regular customer communication rather than a specific industry focus. Features and Usability ### What are the key features of TextBox? TextBox offers 2-Way Messaging, SMS Messaging, MMS, and Multi-Channel Communication for sending and receiving messages across channels. It also includes Automated Responses, Autoresponders, and Scheduled Messaging for message workflows, plus Contact Management, Tagging, Message Personalization, Customizable Templates, Mobile Keywords, and API access. Pricing ### How much does it cost and what fees or limitations are included? TextBox starts at $39 per month for the Basic plan, with Small Business at $69 and Business Plan at $129. A free trial is available. The Basic plan includes white-label and reseller tools, while higher tiers add texting features, API access, and up to 10,000 texts per month. Answer based on 6 reviews Integrations ### Which third-party tools and platforms does TextBox integrate with? TextBox connects natively to Zapier, giving it access to many third-party apps through Zapier workflows. This integration supports connections across communication, CRM, file storage, and project management tools without naming additional built-in platforms. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does TextBox offer? TextBox provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided setup, webinars cover group instruction, documentation offers written reference material, and videos provide self-paced learning resources for teams getting started. Getting Started and Support ### What customer support options does TextBox offer? TextBox provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. Users describe the support team as helpful and responsive, with answers often arriving in minutes. Some also note personalized service and accessibility, making it easy to get assistance when questions come up. Answer based on 3 reviews ## Features AI summary Based on 3,882 Mobile Marketing reviews Capterra reviewers highlight these features as the top priorities when choosing SMS Marketing software: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**55%**) - **Mass Texting** (**55%**) TextBox supports **SMS Messaging**, giving teams a direct way to send and manage text-based outreach. However, it does not include **Campaign Scheduling** or **Mass Texting**. Instead, it offers **API** (**54%**) and **Scheduled Messaging** (**49%**), which can still support automated workflows and timed communications. These features help businesses maintain consistent customer contact and manage messaging processes more efficiently, allowing teams to coordinate outreach with greater control. SMS Messaging 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Send messages via SMS API 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Scheduled Messaging 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times 2-Way Messaging 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Send and receive text messages to communicate with clients or prospects in real-time Automated Responses 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages Contact Management 4.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Manage, organize, and store contact information TextBox 11 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Autoresponders: Create and automatically send premade copy in response to customer messages - Contact Management: Manage, organize, and store contact information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Message Personalization: Personalize text messages using templates and custom fields - MMS: Sending/receiving messages with multimedia content like images, audio, or video over a cellular network - Mobile Keywords: Unique word that contains letters or numbers that identifies specific campaigns - Scheduled Messaging: Send individual or bulk text messages at predetermined times - SMS Messaging: Send messages via SMS --- Get Advice We can help you find the software with the features you need. Features 4.2 (22) 4.2 Based on 22 reviews ## Pricing Value for money 4.7 (22) Free Trial [View pricing plan details](https://www.capterra.com/p/170588/TextBox/pricing/) Basic $39.00 Flat Rate,Per Month It includes: - Ads Free - E-Commerce - Great for Web-Designers - Hosting-Companies - Reseller Control Panel - Resellers - Screenshot - Unlimited Licenses for Your Clients - White-Label - White-Labels Etc. Small Business $69.00 Flat Rate,Per Month It includes: - All Features of Basic Plan + Group Texting - Inbound MMS (Picture) Messaging - Message Templates - Multiple Users - Scheduled Texting - Timed Auto-Reply - Up to 2500 Texts/Month Business Plan $129.00 Flat Rate,Per Month It includes: - All Features of Small Business Plan + Outbound MMS Messaging - API Access - Download Conversations - Keyword Auto-Reply - Outbound Text-Merge - Unlimited Simultaneous Users - Upload/Download Contacts - Up to 10000 Texts/Month Value for money 4.7 (22) 4.7 Based on 22 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (22) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (22) 5.0 Based on 22 reviews ## User reviews Overall rating 4.7 Based on 23 reviews Filter by rating 5(16) 4(6) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent JV Jasmine V. RN Hospital & Health Care ### "Overall ok experience " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 April 15, 2025 Overall good sms tool but needs a new layout or design that aligns with the new generation. Pros Up and coming sms data base that could use some work. Overall ok experience using this sms platform. Cons Could use an update on the look and be modernized. Alot of the design looks dated. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 16, 2025 Jasmine, thank you for the review. We recently revamped our service and made it look and function very similiar to the most popular phone messaging apps. What would you like to see updated? What functionality did you not have? We would be glad to hear your recommendations. Thanks again. TT Theresa T. Practice Manager Veterinary ### "I recommend Text Box for a starter texting program." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 5, 2022 It served a very useful purpose until we needed all new phones. I would highly recommend for businesses getting started with texting clients. Pros Text Box is very user friendly and easy to use. Cons That we were not able to fully integrate texts into our veterinary computer program. Switched from [AllyDVM](https://www.capterra.com/p/232663/AllyDVM/) Less expensive. Reasons for choosing TextBox Less expensive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Simone H. Cashier Food & Beverages ### "Great software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2021 My overall experience was great and still I’d love this software Pros I love have simple and easy text box is to Use it keeps me organized and on track Cons Not many cons but like all software it has little bugs Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MT Michael T. Manager Automotive ### "Lost without this app." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 14, 2019 Professional clients appreciate dialogue with minimal interruption. App features very useful. Pros Essential for customer communication. Will not recommend to any of my competitors, but to anyone else where immediate response from clients beneficial. Cons Some limitations on certain message types. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BS Beth S. Owner Retail ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 11, 2019 They've always been attentive and helpful. Pros Makes life so much easier to be able to text back and forth with customers instead of phone calls. No one likes to answer the phone and you have to wait for voice mail, and many times they don't even listen. Everyone texts and makes us more efficient. We use it every day, 20+ a day. Cons It doesn't show text history easily. You have to send a text to the person for previous history to show up on older texts. High cost to add picture attachments (which we don't use). Reasons for choosing TextBox We've been using it for so long, I don't recall who else I looked at. I did use a free trial for testing and liked it, so then signed up. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 16, 2019 Hello Beth, There is another way to see previous text history without texting the person. When you search for their conversation, click on the More button toward the top. That button loads older messages in the background. After you click that a few times, you should be able to click on the conversation again and it will populate the old messages. Please give us a call if you have additional questions and we would be happy to help! Thanks, Team TextBox FT Fahmeel T. Member Transportation/Trucking/Railroad ### "TextBox by Line1 Communications Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 8, 2019 Over all I think it is pretty fair price is decent desktop dashboard works pretty well. Pros The fact that you can use your exisiting landline number and turn it into a number that can send and receive text messages. Cons The mobile app is seriously lacking. Main thing I would like to see on the mobile app is the "Dashboard" settings so you can be simultaneously logged into all active accounts. This enables a manager to keep track of all accounts easily and make sure they are being handled properly. I would like to see the texts load a bit faster. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KT Kyle T. It Manager Automotive ### "Awesome product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 7, 2019 Pros The software is small, quick to open, easy to use Cons Wish it had a phone app so when your not in the office can still text from office number. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 9, 2019 Thanks Kyle! Your wish is our command. Just search for 'TextBox' in the app stores. CV Carroll V. Executive director Real Estate ### "So easy and very effective" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 7, 2019 I am using to communicate with prospects to sign leases and help residents answer questions. Pros Transparent texting Easy for everyone to use Getting quicker responses and leases signed quicker Cons Nothing I love everything about it!! Just have to be sure the intent connection is good. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 9, 2019 Thanks Carroll! SH Shawn H. Owner Glass, Ceramics & Concrete ### "We love TextBox and are always telling everyone about it." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 3, 2019 This software helps us save our customers money. It helps us better serve our customers in a timely manner. Saves us and our customers time. Pros The ease of use. Times saving. Well I am not liking that this survey is requiring more of my time than I wanted. It will not let me put in a simple answer. Cons Sometimes it takes way too long to received the messages. From time sent, to time received, it takes too long. Reasons for choosing TextBox Functionality and price Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 9, 2019 Thank you Shawn, unfortunately, we're primarily at the mercy of the mobile carriers for delivery timing. 99%+ of the time, the message is inserted into their networks in less than 2 seconds. From there their network controls the rest. DH Doug H. Owner/manager Insurance ### "Easy for our younger clients" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 3, 2019 Easy to use. Our clients can text our main office number & send documents & photos. Highly recommend this program. Pros Many of our younger clients, will not answer the phone when we call them. They don't check their email very often, BUT WHEN WE TEXT THEM USING THIS APP, THEY RESPOND immediately. WORTH IT COST BY 10 FOLD. Cons No cons for our agency. Never have to give our clients our personal cell phone number any more. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 9, 2019 Thanks Doug! We're working every day to change 10 Fold to 100 fold =) [View all Reviews](https://www.capterra.com/p/170588/TextBox/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.