# TextBox Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is TextBox the right SMS Marketing solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/170588/TextBox/reviews

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TextBox

4.7 (23)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of TextBox

Ease of use

4.5

Customer Service

5.0

## Showing most helpful reviews

Showing 1-23 of 23 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Wil M.  
  
  
Used the software for: 2+ years

### "TextBox is Comitted"

February 1, 2018

5.0

Pros

Personalized service, live support, longevity and accessibility. I also know the team well and consider them to be 100% ethical and honest, which is really a breath of fresh air these days!

Cons

There really aren't any negatives other than cost, which is not to say they are "pricey" but I'm extremely cheap and want everything for free. Obviously, that's not possible where quality of service is required.

Review Source

DC

David C.  
President  
Financial Services  
Used the software for: 2+ years

### "Very happy with TextBox"

October 2, 2019

5.0

We have been using Textbox in all our offices for several years. We have been very happy with it and the customer support that we get we have questions. The interface is very, very basic but its a good thing. The only thing I would say is it could use a face lift to make it look more sexy but this does not affect the functionality of the program in any way. We did move over from another program and were very pleased with the pricing of Textbox.

Pros

Easy to use. Customer support is always there if we have questions. Price.

Cons

Pretty basic. The overall look could use a facelift. Kind of old school looking.

Alternatives considered

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

Reason for choosing TextBox

Price.

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

Price

Review Source

Response from TextBox

October 9, 2019

Thank you for the feedback David. Although we've always focused more on function than form (and the processing loads that 'sexy' can create) we've spruced things up recently. When convenient, please do a quick check for updates to see the new goodies.

JV

Jasmine V.  
RN  
Hospital & Health Care  
Used the software for: 6-12 months

### "Overall ok experience "

April 15, 2025

3.0

Overall good sms tool but needs a new layout or design that aligns with the new generation.

Pros

Up and coming sms data base that could use some work. Overall ok experience using this sms platform.

Cons

Could use an update on the look and be modernized. Alot of the design looks dated.

Review Source

Response from TextBox

April 16, 2025

Jasmine, thank you for the review. We recently revamped our service and made it look and function very similiar to the most popular phone messaging apps. What would you like to see updated? What functionality did you not have? We would be glad to hear your recommendations. Thanks again.

BS

Beth S.  
Owner  
Retail  
Used the software for: 2+ years

### "Easy to use"

October 11, 2019

5.0

They've always been attentive and helpful.

Pros

Makes life so much easier to be able to text back and forth with customers instead of phone calls. No one likes to answer the phone and you have to wait for voice mail, and many times they don't even listen. Everyone texts and makes us more efficient. We use it every day, 20+ a day.

Cons

It doesn't show text history easily. You have to send a text to the person for previous history to show up on older texts. High cost to add picture attachments (which we don't use).

Reason for choosing TextBox

We've been using it for so long, I don't recall who else I looked at. I did use a free trial for testing and liked it, so then signed up.

Review Source

Response from TextBox

October 16, 2019

Hello Beth, There is another way to see previous text history without texting the person. When you search for their conversation, click on the More button toward the top. That button loads older messages in the background. After you click that a few times, you should be able to click on the conversation again and it will populate the old messages. Please give us a call if you have additional questions and we would be happy to help! Thanks, Team TextBox

NN

Nicolas N.  
Branch Manager  
Banking  
Used the software for: 2+ years

### "Game Changer"

October 3, 2019

5.0

TextBox gives us the ability to communicate with our members how THEY want to communicate. Not only is it convenient and members love it, but it also is excellent for keeping track of conversations and looking back at them when needed. We use TextBox literally every department of the credit union. From lending and collections to credit/debit and Member Service.

Pros

TextBox is easy to use for employees and members absolutely love the ability to text us. I also love the scheduled text ability and the auto-responders.

Cons

It works wonderfully, but if I HAD to say that there's a "Con", I'd say it's not as "pretty" as it could be. Like I said though, it works absolutely great and this one small item does not affect my A+ rating of them. Now that I think of it, maybe it's a good thing it has this simple look - it is incredibly easy to use because of it!

Review Source

Response from TextBox

October 9, 2019

Thanks Nick =) We've always been function over form, but recent updates have added some functionality and 'prettiness'. We'll be reaching out to get you all updated.

jP

josh P.  
owner  
Automotive  
Used the software for: 2+ years

### "Great Value"

September 27, 2019

5.0

being able to reach customers and interact at their convenience. Also the ability to send and receive pictures is extremely helpful for our business.

Pros

I like the ease of use. In today's age most people prefer text over a phone call even in business. So by having the ability to send and receive messages & pictures it allows much faster and more convenient communication with our customers. Also the price is a great value for what it offers and allows my business to do.

Cons

the only thing that is tough is that if too many people in my business have access to the textbox software then sometimes everyone things someone else will respond. it would be nice if the text was distributed to individuals without adding a different #

Review Source

Response from TextBox

September 30, 2019

Thanks for the feedback! We're diligently working on a way to assign/route conversations to specific users.

TT

Theresa T.  
Practice Manager  
Veterinary  
Used the software for: 1-2 years

### "I recommend Text Box for a starter texting program."

July 5, 2022

5.0

It served a very useful purpose until we needed all new phones. I would highly recommend for businesses getting started with texting clients.

Pros

Text Box is very user friendly and easy to use.

Cons

That we were not able to fully integrate texts into our veterinary computer program.

Reason for choosing TextBox

Less expensive.

Switched from

[AllyDVM](https://www.capterra.com/p/232663/AllyDVM/)

Less expensive.

Review Source

Katrina K.  
HR Manager/Showroom manager  
Retail  
Used the software for: Less than 6 months

### "Happy we have TextBox service."

September 30, 2019

4.0

Customer service has been great. If we have any questions, the textbox staff has been very helpful. We have an answer in minutes and we are back to work.

Pros

I am very happy there is a way our sales staff can text our customers and mill rep from our land. Happy to Not have our sales force using their personal cell phones to communicate for business.

Cons

Classic's Staff all have Apple phones and we will be happy to have the able to text pictures from our phones with needing to upload and then text to a customer. That step is a lot more tedious than I though it would be when we are in the middle of closing a sale or showing a customer a picture of a product or trim needed. We are also struggling with opening pictures in the program. (to view, click, save, then open) Saving to send pictures, now is only one at a time. It just takes a while.

Reason for choosing TextBox

TextBox is the only service we found that we could use with no new equipment.

Review Source

Response from TextBox

October 1, 2019

Thanks for the feedback! We'll be contacting you shortly with what I believe are great answers to your issues within the current versions of the apps.

SH

Shawn H.  
Owner  
Glass, Ceramics & Concrete  
Used the software for: 2+ years

### "We love TextBox and are always telling everyone about it."

October 3, 2019

5.0

This software helps us save our customers money. It helps us better serve our customers in a timely manner. Saves us and our customers time.

Pros

The ease of use. Times saving. Well I am not liking that this survey is requiring more of my time than I wanted. It will not let me put in a simple answer.

Cons

Sometimes it takes way too long to received the messages. From time sent, to time received, it takes too long.

Reason for choosing TextBox

Functionality and price

Review Source

Response from TextBox

October 9, 2019

Thank you Shawn, unfortunately, we're primarily at the mercy of the mobile carriers for delivery timing. 99%+ of the time, the message is inserted into their networks in less than 2 seconds. From there their network controls the rest.

FT

Fahmeel T.  
Member  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "TextBox by Line1 Communications Review"

October 8, 2019

5.0

Over all I think it is pretty fair price is decent desktop dashboard works pretty well.

Pros

The fact that you can use your exisiting landline number and turn it into a number that can send and receive text messages.

Cons

The mobile app is seriously lacking. Main thing I would like to see on the mobile app is the "Dashboard" settings so you can be simultaneously logged into all active accounts. This enables a manager to keep track of all accounts easily and make sure they are being handled properly. I would like to see the texts load a bit faster.

Review Source

MR

Melissa R.  
Community Manager  
Real Estate  
Used the software for: 2+ years

### "We love TextBox!"

October 2, 2019

4.0

It's a wonderful system and we love it!

Pros

I love how easy and efficient it is to use. We can also attach photos, which is nice. It's great for mass texts or individual use. Great product and the support team is awesome! Very responsive to our needs.

Cons

I wish that we could text more than 1 photo at a time & I also wish we could text larger counts. Currently it cuts off a 250 characters.

Review Source

Response from TextBox

October 9, 2019

Thanks for the nice comments Melissa. Multiple photos and higher character counts are on our wish list also but we run into the barricade of what the carriers will accept from us.

EP

ERIC P.  
VP Sales & Marketing  
Printing  
Used the software for: 1-2 years

### "Really enjoy Text Box and have already told other business about it."

September 27, 2019

5.0

Pros

The thing that grabbed me most was that I could use my own business phone number to receive texts. Not having to use my personal cell phone number or a cell number I may even change from time to time. Rather I could use my real and permanent business number.

Cons

Nothing really maybe that I can't (at least don't know how) to attach a photo to my customers who are requesting information but I can at least give them a link to my website showing the picture - but that adding a photo would be helpful.

Reason for choosing TextBox

There were no other options like I mentioned.

Review Source

Response from TextBox

September 30, 2019

Thanks for the feedback! Customer service is reaching out to discuss the ways you can send pictures.

JL

Jon L.  
IT Manager  
Retail  
Used the software for: 6-12 months

### "Decent platform with limitations"

September 27, 2019

4.0

Pros

My favorite feature of TextBox is the desktop notifications.

Cons

There is a lack of group messaging and no really intuitive way to send and receive MMS.

Switched from

[EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/)

We needed multiple people to be able to use the software and the cost was less with TextBox.

Review Source

Response from TextBox

September 30, 2019

Thanks for the feedback! I have reached out to review the group and MMS capabilities and a few more things. TextBox allows sending messages to multiple recipients but not the kind where all parties see all recipients or respond to all. To our knowledge, only true cell phone numbers can do that. MMS is currently limited to picture (not audio, video, pdf, doc, etc) messages.

ME

Michael E.  
IT Manager  
Construction  
Used the software for: 1-2 years

### "Text to customers "

September 27, 2019

5.0

Pros

This software provides a platform to text your customers and allows admins and managers to have over site and visualization on how and when your company is interacting via text with potential customers.

Cons

Some of the feature are rudimentary in nature however; Line one is continually improving there product and software.

Review Source

Response from TextBox

September 30, 2019

Thanks for the feedback! We're constantly striving to go from 'rudimentary' to 'awesome' without adding too much 'confusion'. There have been some nice updates recently. Click Help/(Update) to get the goodness.

BB

Bruce B.  
Owner  
Education Management  
Used the software for: 6-12 months

### "Business Texting Works! "

October 2, 2019

5.0

Pros

Textbox allows me to use my current business number as a texting avenue to reach customers. I can send messages as groups, subgroups, or individuals. The program allows instant sending of messages as well as advanced prepared and scheduled messages. Very interactive and efficient

Cons

I have no issues with the program. It is wonderful.

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

Value, Features

Review Source

Response from TextBox

October 9, 2019

Thanks for the glowing review Bruce! As always, we are standing by if you need anything.

DH

Doug H.  
Owner/manager  
Insurance  
Used the software for: 1-2 years

### "Easy for our younger clients"

October 3, 2019

5.0

Easy to use. Our clients can text our main office number & send documents & photos. Highly recommend this program.

Pros

Many of our younger clients, will not answer the phone when we call them. They don't check their email very often, BUT WHEN WE TEXT THEM USING THIS APP, THEY RESPOND immediately. WORTH IT COST BY 10 FOLD.

Cons

No cons for our agency. Never have to give our clients our personal cell phone number any more.

Review Source

Response from TextBox

October 9, 2019

Thanks Doug! We're working every day to change 10 Fold to 100 fold =)

MT

Michael T.  
Manager  
Automotive  
Used the software for: 2+ years

### "Lost without this app."

October 14, 2019

4.0

Professional clients appreciate dialogue with minimal interruption. App features very useful.

Pros

Essential for customer communication. Will not recommend to any of my competitors, but to anyone else where immediate response from clients beneficial.

Cons

Some limitations on certain message types.

Review Source

KT

Kyle T.  
It Manager  
Automotive  
Used the software for: 2+ years

### "Awesome product"

October 7, 2019

5.0

Pros

The software is small, quick to open, easy to use

Cons

Wish it had a phone app so when your not in the office can still text from office number.

Review Source

Response from TextBox

October 9, 2019

Thanks Kyle! Your wish is our command. Just search for 'TextBox' in the app stores.

ER

Earl R.  
Owner  
Sporting Goods  
Used the software for: 1-2 years

### "Texting is the way togo for businesses!"

September 28, 2019

4.0

Time saver consistent message to customer

Pros

Texting saves me time over calling people. Very easy to use. App on phone. message templates

Cons

Its been somewhat slower the last while.

Reason for choosing TextBox

customer service ease of use

Review Source

Response from TextBox

September 30, 2019

Thanks for the feedback Earl. It looks like you may be running an older version of the app. Please try to update -Click Help/(Update) to get the latest. Hopefully that will resolve the speed issue.

CI

Clyde I.  
Owner  
Accounting  
Used the software for: 6-12 months

### "Business User"

September 27, 2019

5.0

It's hard to make contact with clients by telephone or email, especially the younger group. Everyone responds to a text message almost immediately. It also allows me to keep telephone time or time responding to an email to a minimum. I don't give my cell number to everyone so it gives me a little more privacy.

Pros

The program is very easy to setup and use. The easy of setting it up on my cell phone and iPad.

Cons

Been a user for one year. Haven't run across any negatives.

Review Source

Response from TextBox

September 30, 2019

Thanks for the awesome review! By the way, if you periodically click on Help/(Update) you'll get new goodies.

CV

Carroll V.  
Executive director  
Real Estate  
Used the software for: 1-2 years

### "So easy and very effective"

October 7, 2019

4.0

I am using to communicate with prospects to sign leases and help residents answer questions.

Pros

Transparent texting Easy for everyone to use Getting quicker responses and leases signed quicker

Cons

Nothing I love everything about it!! Just have to be sure the intent connection is good.

Review Source

Response from TextBox

October 9, 2019

Thanks Carroll!

SH

Simone H.  
Cashier  
Food & Beverages  
Used the software for: 6-12 months

### "Great software "

November 16, 2021

5.0

My overall experience was great and still I’d love this software

Pros

I love have simple and easy text box is to Use it keeps me organized and on track

Cons

Not many cons but like all software it has little bugs

Review Source

LJ

Lin J.  
Professional Dancer  
Performing Arts  
Used the software for:

### "null"

June 26, 2018

5.0

Review Source

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