Automated Systems

Insite Banking System

3 / 5 10 reviews

Who Uses This Software?

We serve community banks nationwide.


Average Ratings

10 Reviews
  • 3 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $1,000.00/month
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Automated Systems
  • www.asiweb.com/
  • Founded 1981
  • United States

About Insite Banking System

Since 1981, Automated Systems has been building strong relationships with community banks. These banks are more than just clients, they are partners. These partnerships have helped us develop the advanced solutions that allow banks to compete with regional and multinational institutions. These solutions include our revolutionary Insite Core system, industry-leading iTeller application, award-winning mobile banking apps, real-time online banking, and our time-saving image processor, iDoc.


Insite Banking System Features

  • ATM Management
  • Brokerage
  • Compliance Management
  • Core Banking
  • Credit Card Management
  • Credit Union
  • Investment Banking
  • Lending Management
  • Multi-Branch
  • Offshore Management
  • Online Banking
  • Private Banking
  • Retail Banking
  • Risk Management
  • Securities Management
  • Teller Operations
  • Transaction Monitoring

Insite Banking System Reviews Recently Reviewed!

Cost effective compared to the big boys

Nov 28, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: iTeller and online banking are easy to use and have added many great features over the years. We are still on the toolkit version so I can't completely comment on the new version. From what I have seen once it is completed it looks to be a big improvement and will be very easy to use.

Cons: New account platform still has some work to do for us to use it but it is coming along great. Hoping that iPortal improves with newest version we just installed.

Overall: Switched from one of the larger processors in 2009 and haven't looked back since. This is much cheaper and support is better. Most products are created in-house instead of just being purchased and made to try to work with the core. Not all of the recommendations will get done but we have had a lot more than the previous core get implemented. Customer support overall has been good. You always have bad experiences with any vendor but there is always a way to get your answer with them without going to the top. For the most part questions are answered quickly and issues get resolved quickly. We have loved iTeller and online banking since moving over and the other products have been very good. We feel like we have input into issues and decisions instead of just being a number with a larger core provider.

Recommendations to other buyers: Why waste money and count on no support from the larger core providers. ASI will be there to assist you and be much cheaper.

Positive customer touch

Nov 22, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Customers like the improved web site, ability for alerts, mobile banking. I like the pre-built reports such as the call report. The cost is substantially better than PCS Vision in-house or hosted. Help is accessible and responsive from department heads.

Cons: Screens do not come up as fast as we would like - should be an easy fix.

Overall: We converted from PCS Vision in house to IDS hosted 8 months ago. The cost savings is substantial. They provided a 5 year cap on price increases.

Customers like the new and better web site, mobile, tablet banking with alerts. We will be reducing staff by one position after adding their new insight on time product - back room processing.

The standard reports are a real time saver - especially the call report. Good annual user meeting - recent announcement of improvements and enhancements show ASI being responsive. Once all banks are converted to 8.0 we expect enhancements and speed to improve.

I am comfortable with my decision to select this company. The conversion went better than expected - even though we all have those employees who do not like change.

Recommendations to other buyers: Go hosted and ease your concerns of cyber security. This company will not ding you with large annual price increases or slip new terms in a renew invoice! You will be happy working with a small independent company - just like the small independent community banks they serve!

Have been using Insite for 2.5 years.

Jun 06, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros: not much hardware onsite which has eliminated a lot of problems, offers a wide variety of software to operate and manage a financial institution, online banking admin site is very easy to use, offer website and mobile banking app management

Cons: conversion to 8.0 has been slow and many problems with getting bumped back into Tool Kit, unfortunate that products are rolled out to customers before they are fully functional (8.0), sometimes when dealing with support we're left hanging on the line when a phone call back would suffice, response time for tickets is quite slow and can take up to a few days for a response of any type which can be extremely inconvenient, pulling reports from iPortal can be very slow at times.

We would also like to see more training opportunities.

We have had a lot of frustrations with the "core software"

May 25, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Customer Support

Comments: Happy with ITeller, IPortal, but frustrated with the core. Major frustrations with "fixes" getting broken when updates are installed. Core system is not "user-friendly" nor is Report Writer. Overall have been pleased with IDS network hosting but would like some more frequent monitoring of the network as well as patches and FDIC alert actions. We have had some major slowdowns in functionality over the last 30-45 days where the server has had to be rebooted.

Insight to Insite

May 24, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros- 1) Community Banks have a say in the future development and enhancements of the system because its customer base is all Community Banks!
2) Service & Support is job #1 (stolen from Ford)
3) They strive to offer products & services that Community Banks can afford

Cons- 1) due to the complexities of the systems and their interconnections, system updates can be challenging
2) they do not directly support virtualized (inhouse) systems

Pleased

May 23, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We have been with ASI for 18 years. No solution is perfect, so I don't believe anything would be worthy of five stars. That being said, we have had a very good history with ASI. We appreciate the helpfulness of all the staff and find the software user-friendly. Many of our customers have complimented our on-line banking website too.

Not very user friendly

May 17, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Would like to be able to move between screens without entering information again, and again
Would like to be able to inquire maintenance, and save all from the same screen.
Cannot see all the information on some of the screens without moving around.

Areas that still need improvement

May 17, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: There are a few modules that could use some attention. Safe Deposit Box is one that needs help. We are on 8.0 and several areas within this software do not work, therefore we have been using Toolkit. Also, the number of Tran Codes seems a bit cumbersome. I would like to see drop down menus, similar to Iteller that give a description and options rather than knowing pocket & tran codes. Also, in the DDA modules, there could be more choices relating to ownership regarding Guardianship/Custodial accounts, Rep Payee accounts, etc.

This product is by far a downgrade from the software we previously had.

May 10, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: When purchasing this software we were told that it would be one program that would service all applications. This is not true, we have to login into several modules to get thru a day, sometimes one particular transaction. Features and functions that were available on our old system are not on this one as well as functions that were automatic take several steps with ASI. We were sold the newer software, but get bumped or have to bump into the older ASI software. Transactions that tellers run are taking much more time and sometimes you have to use both the Iteller module and the Insite modules to complete a single transaction for a customer. Customers and employees have all noticed that it takes longer to complete a transaction. The list goes on and on to the problems that we have with ASI, simple things have become migraine headaches in every way possible. We are almost a year and a half into our contract and it has not gotten any better. We just keep figuring things that this system does not do that our old one did. We were a VISION bank before.

Extremely cost efficient. Would recommend to any bank looking for in-house solution.

Jun 02, 2009
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: Flexible product that can be tailored for the individual bank's needs/market. High level of customer support with easy access to high level support staff if needed.

Cons: Interface options with 3rd party applications could be more robust.

Overall: Extremely cost efficient. Would recommend to any bank looking for in-house solution.