Best For

We serve community banks nationwide.

Product Details

Since 1981, Automated Systems has been building strong relationships with community banks. These banks are more than just clients, they are partners. These partnerships have helped us develop the advanced solutions that allow banks to compete with regional and multinational institutions. These solutions include our revolutionary Insite Core system, industry-leading iTeller application, award-winning mobile banking apps, real-time online banking, and our time-saving image processor, iDoc.

Contact Details

Automated Systems

http://www.asiweb.com/

Founded in 1981

Located in United States

Mobile Banking Interface
iDoc Sample Screen

Starting Price

  • $1000.00/month

Free Demo

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

Insite Banking System Features

ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring

Insite Banking System Reviews

Overall
2.5/5
Ease of Use
3/5
Customer Service
3/5

Showing Most Helpful

Showing 12 of 12 reviews

Showing Most Helpful

Showing 12 of 12 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Butch P.
President
Banking, 11-50 employees
Used the software for: 6-12 months
Overall Rating
3/5
Ease of Use
3/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Source: Capterra
November 22, 2016

“Positive customer touch”

OverallWe converted from PCS Vision in house to IDS hosted 8 months ago. The cost savings is substantial. They provided a 5 year cap on price increases. Customers like the new and better web site, mobile, tablet banking with alerts. We will be reducing staff by one position after adding their new insight on time product - back room processing. The standard reports are a real time saver - especially the call report. Good annual user meeting - recent announcement of improvements and enhancements show ASI being responsive. Once all banks are converted to 8.0 we expect enhancements and speed to improve. I am comfortable with my decision to select this company. The conversion went better than expected - even though we all have those employees who do not like change.
ProsCustomers like the improved web site, ability for alerts, mobile banking. I like the pre-built reports such as the call report. The cost is substantially better than PCS Vision in-house or hosted. Help is accessible and responsive from department heads.
ConsScreens do not come up as fast as we would like - should be an easy fix.
Recommendations to other buyersGo hosted and ease your concerns of cyber security. This company will not ding you with large annual price increases or slip new terms in a renew invoice! You will be happy working with a small independent company - just like the small independent community banks they serve!
Source: Capterra
November 22, 2016
Heidi B.
Executive Vice President
Unspecified
Used the software for: Unspecified
Overall Rating
2/5
Ease of Use
2/5
Customer Service
2/5
Source: Capterra
May 25, 2016

“Insite Core System”

OverallMobile Banking and Online Banking are the most user friendly we've seen and customers LOVE it!!!! The tellers LOVE the iTeller platform!!!! As for the Insite Core System on the whole, it's a more time consuming, unorganized system than we were led to believe. Would like to be able to post directly to CD's or IRA's instead of having to use "in process accounts" and have to go back at a later date to "characterize" entries because the IRA "side" and iTeller don't communicate. Less efficient, more time consuming for staff. The loan side has been the biggest disappointment. We have become less efficient and must rely on manual record keeping to ensure accuracy. Secondary market loans and participation loans must be dealt with on two "sides" of the system instead of one. The system seems capable of doing more things in greater detail, but doesn't. IRA statements, year end statements provide "the bare minimum" information to customers rather than a detailed list (i.e. year end report of contributions and distributions is one lump total rather than a detailed list, so customers end up having to come back and research those items with us). The system appears to be too customizable as an "update" or "new release" often breaks something that was working properly before, but because we're told "there is no way to test a new release against the various bank versions of Insite" we end up being guinea pigs. Our customers have found errors as a result of new releases and WE are apologizing. Customer service people are very polite and helpful programmers, but not bankers. They can often "fix" the surface problem that they are asked about, but don't understand how the "fix" they put on might affect the big picture of an account (i.e. an IRA or loan interest) at year end reporting time.
Source: Capterra
May 25, 2016
Jamie P.
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Source: Capterra
November 28, 2016

“Cost effective compared to the big boys”

OverallSwitched from one of the larger processors in 2009 and haven't looked back since. This is much cheaper and support is better. Most products are created in-house instead of just being purchased and made to try to work with the core. Not all of the recommendations will get done but we have had a lot more than the previous core get implemented. Customer support overall has been good. You always have bad experiences with any vendor but there is always a way to get your answer with them without going to the top. For the most part questions are answered quickly and issues get resolved quickly. We have loved iTeller and online banking since moving over and the other products have been very good. We feel like we have input into issues and decisions instead of just being a number with a larger core provider.
ProsiTeller and online banking are easy to use and have added many great features over the years. We are still on the toolkit version so I can't completely comment on the new version. From what I have seen once it is completed it looks to be a big improvement and will be very easy to use.
ConsNew account platform still has some work to do for us to use it but it is coming along great. Hoping that iPortal improves with newest version we just installed.
Recommendations to other buyersWhy waste money and count on no support from the larger core providers. ASI will be there to assist you and be much cheaper.
Source: Capterra
November 28, 2016
Kevin F.
Operations/Admin
Unspecified
Used the software for: 2+ years
Overall Rating
1/5
Ease of Use
1/5
Customer Service
2/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
March 5, 2018

“Very non-user friendly. Insite 8.0 needs to be scrapped. ”

ProsThe customer support staff is just as confused as we are so very understanding. There are no pros to 8.0. Insite 8.0 should be removed and restart from the beginning.
ConsWhy replace toolkit when you finally had it very good. 8.0 is the worse banking software made. Should have spent more time making the software work for a bank and not a computer programmer.
Reviewer Source 
Source: Capterra
March 5, 2018
Meghan H.
Risk Management Coordinator
Unspecified
Used the software for: Unspecified
Overall Rating
3/5
Ease of Use
4/5
Customer Service
4/5
Source: Capterra
June 6, 2016

“Have been using Insite for 2.5 years.”

OverallPros: not much hardware onsite which has eliminated a lot of problems, offers a wide variety of software to operate and manage a financial institution, online banking admin site is very easy to use, offer website and mobile banking app management Cons: conversion to 8.0 has been slow and many problems with getting bumped back into Tool Kit, unfortunate that products are rolled out to customers before they are fully functional (8.0), sometimes when dealing with support we're left hanging on the line when a phone call back would suffice, response time for tickets is quite slow and can take up to a few days for a response of any type which can be extremely inconvenient, pulling reports from iPortal can be very slow at times. We would also like to see more training opportunities.
Source: Capterra
June 6, 2016
Jeannie H.
Bookkeeper
Unspecified
Used the software for: Unspecified
Overall Rating
3/5
Ease of Use
3/5
Customer Service
3/5
Source: Capterra
May 17, 2016

“Areas that still need improvement”

OverallThere are a few modules that could use some attention. Safe Deposit Box is one that needs help. We are on 8.0 and several areas within this software do not work, therefore we have been using Toolkit. Also, the number of Tran Codes seems a bit cumbersome. I would like to see drop down menus, similar to Iteller that give a description and options rather than knowing pocket & tran codes. Also, in the DDA modules, there could be more choices relating to ownership regarding Guardianship/Custodial accounts, Rep Payee accounts, etc.
Source: Capterra
May 17, 2016
Bethany P.
Senior Teller
Unspecified
Used the software for: Unspecified
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Source: Capterra
May 10, 2016

“This product is by far a downgrade from the software we previously had.”

OverallWhen purchasing this software we were told that it would be one program that would service all applications. This is not true, we have to login into several modules to get thru a day, sometimes one particular transaction. Features and functions that were available on our old system are not on this one as well as functions that were automatic take several steps with ASI. We were sold the newer software, but get bumped or have to bump into the older ASI software. Transactions that tellers run are taking much more time and sometimes you have to use both the Iteller module and the Insite modules to complete a single transaction for a customer. Customers and employees have all noticed that it takes longer to complete a transaction. The list goes on and on to the problems that we have with ASI, simple things have become migraine headaches in every way possible. We are almost a year and a half into our contract and it has not gotten any better. We just keep figuring things that this system does not do that our old one did. We were a VISION bank before.
Source: Capterra
May 10, 2016
Sid S.
President
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Source: Capterra
May 24, 2016

“Insight to Insite”

OverallPros- 1) Community Banks have a say in the future development and enhancements of the system because its customer base is all Community Banks! 2) Service & Support is job #1 (stolen from Ford) 3) They strive to offer products & services that Community Banks can afford Cons- 1) due to the complexities of the systems and their interconnections, system updates can be challenging 2) they do not directly support virtualized (inhouse) systems
Source: Capterra
May 24, 2016
Dennis G.
Executive V.P.
Unspecified
Used the software for: Unspecified
Overall Rating
2/5
Ease of Use
2/5
Customer Service
2/5
Source: Capterra
May 25, 2016

“We have had a lot of frustrations with the "core software"”

OverallHappy with ITeller, IPortal, but frustrated with the core. Major frustrations with "fixes" getting broken when updates are installed. Core system is not "user-friendly" nor is Report Writer. Overall have been pleased with IDS network hosting but would like some more frequent monitoring of the network as well as patches and FDIC alert actions. We have had some major slowdowns in functionality over the last 30-45 days where the server has had to be rebooted.
Source: Capterra
May 25, 2016
Troy S.
President
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Source: Capterra
May 23, 2016

“Pleased”

OverallWe have been with ASI for 18 years. No solution is perfect, so I don't believe anything would be worthy of five stars. That being said, we have had a very good history with ASI. We appreciate the helpfulness of all the staff and find the software user-friendly. Many of our customers have complimented our on-line banking website too.
Source: Capterra
May 23, 2016
Darren G.
Chief Technology Officer
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Source: Capterra
June 2, 2009

“Extremely cost efficient. Would recommend to any bank looking for in-house solution.”

OverallExtremely cost efficient. Would recommend to any bank looking for in-house solution.
ProsFlexible product that can be tailored for the individual bank's needs/market. High level of customer support with easy access to high level support staff if needed.
ConsInterface options with 3rd party applications could be more robust.
Source: Capterra
June 2, 2009
Patty F.
Teller
Unspecified
Used the software for: Unspecified
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Source: Capterra
May 17, 2016

“Not very user friendly”

OverallWould like to be able to move between screens without entering information again, and again Would like to be able to inquire maintenance, and save all from the same screen. Cannot see all the information on some of the screens without moving around.
Source: Capterra
May 17, 2016