--- title: "Caretap Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Caretap Software - reviews, pricing plans, popular comparisons to other Mental Health products and more." source_url: "https://www.capterra.com/p/170612/CareTap/" page_type: "product" language: "en" publication_date: "2026-09-30" --- # Caretap Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Caretap ## What is Caretap? Caretap is a cloud-based, all-in-one operations and EHR platform for home care and community-based healthcare providers. Manage EVV, scheduling, electronic documentation, billing, payroll, analytics, compliance, and secure communication from one platform. Caregivers clock in/out via iOS, Android, or landline, with GPS, timestamps, electronic signatures, and 21st Century Cures Act-compliant EVV. Caretap automates Medicaid, MCO, and private-pay billing to reduce denials and accelerate reimbursements, while streamlining payroll, scheduling, visit reminders, and HIPAA-secure two-way messaging. The platform supports home care, ARMHS, Mental health services, ABA, EIDBI, adult day care, group homes, private duty nursing, and interpreting agencies with state-specific compliance. Trusted by 28,000+ caregivers, Caretap has processed $600M+ in billing over the past year, integrates with ADP and QuickBooks, and includes white-glove onboarding and US-based support. ## What is Caretap used for? [Home Health Care](https://www.capterra.com/home-health-care-software/)[Mental Health](https://www.capterra.com/mental-health-software/)[Applied Behavior Analysis](https://www.capterra.com/applied-behavior-analysis-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Caretap?[Manage this product listing](https://www.g2.com/products/caretap/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Caretap 4.7 (11) VS. [4.6 (93)](https://www.capterra.com/p/215860/InMyTeam/reviews/) Starting Price Contact vendor Starting Price $200 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (11) Ease Of Use 4.7 (93) Value For Money 4.7 (11) Value For Money 4.6 (89) Customer Service 4.9 (11) Customer Service 4.6 (91) ## Caretap alternatives [4.5 (158)](https://www.capterra.com/p/69030/Alora-Homecare-Software/reviews/) Starting price $295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.7 (729)](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews/) Starting price $325.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.8 (191)](https://www.capterra.com/p/233554/CareSmartz360/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (5,318)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/170612/CareTap/alternatives/) ## FAQs about Caretap Overview ### What company size and specific industries is Caretap built for? Caretap is designed for home care providers, private duty nursing agencies, adult day care organizations, applied behavior analysis practices, mental health providers, and interpreting and translation agencies. The target audience appears to be specialized service businesses in healthcare and related care-adjacent sectors rather than a broad general market. Features and Usability ### What are the key features of Caretap? Caretap offers appointment scheduling, automated scheduling, calendar management, and reminders for managing bookings and follow-ups. It also includes patient records management, charting, treatment planning, and assessment management, plus billing and invoicing, claims management, document management, secure messaging, compliance tracking, and real-time reporting. Getting Started and Support ### What training and onboarding options does Caretap offer? Caretap provides in-person training and webinars to help teams get started. In-person sessions support direct, hands-on instruction, while webinars offer remote group learning and guided walkthroughs of product features. Getting Started and Support ### What customer support options does Caretap offer? Caretap provides email/help desk, FAQ/forum, phone support, and chat. Support materials are available through multiple channels, giving users several ways to get assistance when questions arise. ## Features AI summary Based on 708 Mental Health reviews Capterra data shows that buyers of home health care software rank the following features as their top priorities: - **Scheduling** (**53%** of reviewers rated this feature as critical) - **HIPAA Compliant** (**58%**) - **Care Plan Management** (**47%**) Caretap supports all three of the features reviewers rate most important: **Scheduling**, **HIPAA Compliant**, and **Care Plan Management**. Together, these capabilities help home health care providers coordinate visits, protect patient information, and manage individualized care plans more effectively, allowing teams to deliver organized, compliant, and consistent care. Scheduling 4.3 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources HIPAA Compliant 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Mobile Access 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Electronic Signature 4.9 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Digitally sign online documents Real-Time Notifications 4.2 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Client Portal 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Private online space that lets businesses securely share documents and provide information access to clients Caretap 49 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Assessment Management: Creation, administration, and evaluation of assessments or tests - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Customizable Reports: Alter the layout and content of reports - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Portal: Online portal where employees can access and track their own information - EMR/EHR: Create and securely store digital patient records - For ABA Industry: Tools developed specifically for use within applied behavioral analysis industry - Forms Management: Store, manage and track all forms in a centralized location - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Home Health Care Management: Manage the care, assistance, or services that take place in patient's home - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Messaging: Exchange messages in a secure and encrypted manner - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking by Client: Track time worked per client - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (11) 4.6 Based on 11 reviews ## Pricing Value for money 4.7 (11) Starting Contact Vendor for Pricing It includes: - Scheduling Digital documentation & e-signatures Basic billing workflows Standard customer support Value for money 4.7 (11) 4.7 Based on 11 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (11) 4.9 Based on 11 reviews ## User reviews Overall rating 4.7 Based on 11 reviews Filter by rating 5(8) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent ZA Zahra A. Program Manager Hospital & Health Care ### "CareTap Makes EVV and Billing Easier" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 8, 2026 Overall, we’ve had a great experience with Caretap. It makes EVV, timekeeping, and billing easier, and their support team is always available and helpful. Pros We have been using CareTap for our home care agency and have had a really good experience with it. It has made managing EVV, employee timekeeping, and billing much easier for us. I especially like that everything is in one place. We can keep track of caregiver clock-ins and clock-outs, review time entries, and use the information for billing. It has definitely helped make our billing process more organized and has saved us time on the administrative side. Another thing I really appreciate is their customer support. Whenever we have a question or run into an issue, there is always someone available to help. Whether it’s an EVV issue, a timekeeping question, or even something related to billing, their support team is always helpful and willing to work through the issue with us. Overall, CareTap has been a great tool for our agency and has made our day-to-day operations much easier. I would definitely recommend it to other home care providers. Cons One improvement I would really like to see with CareTap is more push notifications and automatic reminders for caregivers. It would be very helpful if the app could send reminders for important actions such as clocking in, clocking out, submitting timesheets, correcting missed punches, and completing required tasks. Caregivers are often busy providing care and may not always remember to check the app regularly, so having more reminders would help prevent mistakes and missed time entries. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TJ Tami J. Director of Operations Hospital & Health Care ### "Honest truth" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 30, 2026 My overall experience has been great. You have everything you need at your fingertips. They send out emails to let you know about any changes to jeep you in the know. Pros I love that they always have the latest updates on the evv system. You don't have to wait forever when seeking answers to questions you may have pertaing to the evv system. Cons Caretap need to do better with their human resource side. They never update the forms so you end up paying for a service that benefits you in no way at all. It adds to the stress instead of taking away from it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WA Wahab A. Administrative Health, Wellness and Fitness ### "Administrator" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 29, 2026 My overall experience with CareTap has been very positive. It makes billing and documentation much easier and saves a lot of time compared with entering information manually through the DHS system. It is especially helpful when managing multiple clients. Pros I liked that Caretap is easy to use, organized, and makes documentation and daily tasks simple and efficient. Cons Sometimes Caretap can be slow, especially when loading information or moving between sections. A few features could also be easier to find and navigate, making the system more user-friendly and efficient. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Mubarik H. Exectuive Director Hospital & Health Care ### "Simple, Convenient, and Great Overall Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2026 My overall experience with Caretap was great. The platform was easy to use, convenient, and made the process simple and efficient. I appreciated how straightforward everything was and would recommend Caretap to others. Pros I really liked how simple and convenient Caretap is. The process was easy to navigate, and everything was organized in a way that made managing my healthcare needs much easier. Cons There wasn’t much I disliked about Caretap. Some areas could be a little more streamlined, but overall, my experience was positive and the platform was easy to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mubarik H. Home Health Care Agency Health, Wellness and Fitness ### "A Convenient and User-Friendly Healthcare Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2026 Overall, my experience with Caretap has been very positive. The platform is convenient, easy to use, and makes managing healthcare needs more efficient. I appreciate the streamlined process and the accessibility it provides, which has made my overall experience smooth and convenient. Pros What I liked most about Caretap was how easy and convenient it made managing healthcare needs. The platform was user-friendly, streamlined, and helped make the overall process more efficient. Cons What I liked least about Caretap was that some features could be more intuitive and easier to navigate. At times, it took a little extra effort to find the information or functionality I needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GD Grant D. president Hospital & Health Care ### "Caretap is good" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 28, 2026 good value and not to many issues other than the logging out aspect. if they could fix that would be a 10 out of 10 Pros ease of use on the app employees can easily log in and out of the services that is provided without worries Cons sometimes you cannot log out the system has done this a handful of times and employees are calling or texting late at night Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FD Faye D. Administrator Hospital & Health Care ### "A+ Customer support" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 24, 2026 I have worked closely with \[sensitive content hidden\] since 2019. They are very helpful and professional. I really appreciate how quickly they respond when we run into hiccups. Pros I appreciate their customer support. They are very prompt at replying when we need help. The Caretap App. is very user friendly and easy to navigate. Cons I wish they would communicate updates and changes ahead of time instead of me finding out through my caregivers. Alternatives considered [HHAeXchange](https://www.capterra.com/p/140366/eXchange-Suite/) Reasons for choosing Caretap We started with Caretap and the other one we looked into later was more expensive Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TR Trisha R. Administrator Hospital & Health Care ### "Life's Companion Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 8, 2026 Very good service. I usually can reach a support person without any problem. I have used the online chat many times. I prefer to actually talk to a live person with my questions. Pros We have always had great customer service. I typically receive a call back the same day when I have any issues or problems with the EVV System Cons I really do not have any complaints. I try and attend as many trainings as time permits. I am scheduling a meeting to go over HHA Exchange compliance Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HZ Haylee Z. billing officer Hospital & Health Care ### "04/29/2026" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 April 29, 2026 Care tap tends to glitch out semi frequently at least the app does. Overall care tap is fairly user friendly. Pros I like that care tap allows companies to not only pay caregivers but to also bill the clients. Care tap also makes keeping track of caregiver's hours simple. Cons Care tap tends to run very slow. I don't appreciate that we are unable to remove things we don't use for individual companies. Companies do not receive a warning/heads up when there will be an update, therefore are caught completely off guard in having to warn over 100 employees about an update. The scheduled hours column can be confusing for billing in certain companies where they do not make their employees hours. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VO Veronica O. Administrator Hospital & Health Care ### "Total satisfaction " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2026 Actually, this is a refresher’s session for me, we have been with Caretap for more than five years. It was an easy transition from paper timesheet to login and logout. Pros Caretap has significantly simplify the time keeping and billing process compared to using paper timesheet. Cons None, that I can think off right now. I am very satisfy with the software and staff are aware that they have to login/logout, else, they won’t get paid. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NA Nour A. Treatment Director Mental Health Care ### "Treatment director" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2026 Care Core Services LLC has been pleased to have had a great EHR called CareTap. CareTap is an affordable solution that fully supports the needs of an ARMHS provider, offering a comprehensive set of tools to manage services efficiently. Their customer service stands out as highly responsive, knowledgeable, and genuinely helpful, ensuring that questions and issues are addressed quickly. New users receive strong onboarding support, with guidance and resources that make it easy to learn and navigate the system. CareTap clearly understands the challenges that new providers face and has designed both its platform and support approach to help users get up and running with confidence. Pros Affordable and does everything for an ARMHS Provider. The customer services is great and very responsive. You will have all the support you need to learn the system. CareTap understands the challenges new starters face and how to better help them. Cons New to it and still learning. Wish the billing was a lot simpler than the two many steps it takes to complete. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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