--- title: "SumUp Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is SumUp the right Payment Processing solution for you? Explore 1471 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/170673/SumUp-Air/reviews/" page_type: "reviews" language: "en" --- SumUp 4.5 (1471) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 23rd, 2026 # Reviews of SumUp Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews Shaun D ProprietorComputer Hardware, 2 - 10 employeesUsed the software for: 1-2 years. “It was really easy to get started with Sumup, the first card reader I bought was the Sumup air, the battery lasts ages , as a first time card payment user it was asimple process“ September 20, 2025 KV Karen V Owner, instructorProfessional Training & Coaching, 2 - 10 employeesUsed the software for: More than 2 years. “The last of customer support not only has cost me several thousand in lost transactions, but has caused me migraines and many hours of frustration and lack of productivity while trying to work and deal with the very slow chat or trying to get through on the phone.“ July 23, 2025 AM Anna M Owner, designer, webdeveloperDesign, Self-employedUsed the software for: 1-2 years. “Now it has and I think it’s great tool, especially when most of the transaction you’re doing is using your mobile phone.“ August 27, 2025 KV Karen V Owner, instructorProfessional Training & Coaching, 2 - 10 employeesUsed the software for: More than 2 years. “You have to argue with an AI to get to a human, and then the simplest of questions that could be soryed in a 5 minute phone call can take hours in the chat. And while there is a customer service phone number, its almost impossible to get through.“ July 23, 2025 AS Ahmad Farhad S Vice PresidentManagement Consulting, 11 - 50 employeesUsed the software for: Less than 6 months. “I use FiveStars for our business weekly and monthly newsletters, reward programs, referral programs, and survey forms to find new customers and keep our current loyal customers happy.“ December 1, 2023 KV Karen V Owner, instructorProfessional Training & Coaching, 2 - 10 employeesUsed the software for: More than 2 years. “Often the people don't understand the problem, and give information that has nothing at all to do with the issue. If you are really lucky, what would be solved in a 5 minute phone call MIGHT be solved after several hours in the chat. If you can't get it solved there, you may have to wait several days for an email from their "technicians", who often also do not understand the issues.“ July 23, 2025 FY Frusquin Y Project ManagerInformation Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Loyalty programs allow businesses to collect data on customer purchasing preferences and habits, providing thus useful information to personalize offers better understanding customers, companies can target their marketing efforts more precisely, thus improving the effectiveness of their campaigns.“ November 28, 2023 Fd Francesco d CEOArts and Crafts, 2 - 10 employeesUsed the software for: 6-12 months. “Its support is valid if you have commonly adressable issues, but if you have a specific need or problem to be solved you can get pretty frustrated pretty rapidly due to bots and slow response time.“ September 23, 2024 ## Showing most helpful reviews Showing 1-25 of 1471 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shaun D. Proprietor Computer Hardware Used the software for: 1-2 years ### "Great first card payment service for sole traders" September 20, 2025 5.0 Pros It was really easy to get started with Sumup, the first card reader I bought was the Sumup air, the battery lasts ages , as a first time card payment user it was asimple process Cons The Air had a really long battery life, by that i mean it would last at least a whole day. I now have the Solo, it's nice but the battery just lasts an hour or two so I wouldn't really take it with me for taking payments away from my workshop, I take the Air for that Switched from [Worldpay for Business](https://www.capterra.com/p/154146/Payment-Processing/) They stopped doing the service with the Zinc payment reader Review Source AM Anna M. Owner, designer, webdeveloper Design Used the software for: 1-2 years ### "Great tool for startups, fair pricing, easy to operate using mobile phone " August 27, 2025 5.0 Overall simple and intuitive, saves a lot of time because it works super well on mobile phones. Mamy functions available so overall great tool for small business or business that needs to accept simple payments or bookings. Pros I think it’s a great tool, however when I was choosing one for me, it didn’t have option to not have any payment terminal. Now it has and I think it’s great tool, especially when most of the transaction you’re doing is using your mobile phone. Its simplicity and intuitiveness is a strong plus. Cons I wasn’t sure if it had enough options for when my business will grow but for the beginning I think it’s great. I couldn’t find any form of integration with Klarna or Clearpay unfortunately. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing SumUp I think both are great, I use both but I think Square has kore options worth considered when growing business but at the same time, when you are a small or starting business the simpler solution might actually be better. I decided to set up Square because of integration with Clearpay Review Source KV Karen V. Owner, instructor Professional Training & Coaching Used the software for: 2+ years ### "Used to be good...avoid now!" July 23, 2025 2.0 I have been a customer of sumup for 10 years. In general, I was pretty happy with it. It was good value for money, with lots of good useful features. On the rare occasions there were issues, there were support numbers you could call, with knowledgeable people on the other end of the line. Not so anymore. Several times this year I have had machine and app issues to where I couldn't take payments via card. You can no longer call for help. You have to go to the AI chat first. It's okay for basic questions that are already answered in the faqs. But if you have an actual problem, which is the only reason I'd be there, expect taking 20 to 30 minutes to get the AI to recognise you need to speak to a human. Once you get to the human, wich takes anywhere from 5 to 30 minutes, expect it to take anywhere from 2 to 20 minutes per response. Generally the people know very little, and are reading from a prepared script. Often the people don't understand the problem, and give information that has nothing at all to do with the issue. If you are really lucky, what would be solved in a 5 minute phone call MIGHT be solved after several hours in the chat. If you can't get it solved there, you may have to wait several days for an email from their "technicians", who often also do not understand the issues. Which you then have to go back to via email to explain the problem until they understand it. There IS a phone number for customer support. Don't bother with it unless you want your head to explode. A useless AI answers, that can't understand spoken language very well. It then sends you a link to the chat with the people who already weren't able to help you. Then it hangs up on you. If you keep calling back, you MIGHT get lucky and eventually get through to the humans. It Generally takes 4 to 5 calls to get through. The two times I've lost my temper at the AI because it asked me to "explain in your own words what the problem is" then says it doesn't understand, and I cursed at it, I got someone to actually answer. One person was very good and very helpful and understanding. The other person knew nothing, didn't care, and was utterly useless. The last of customer support not only has cost me several thousand in lost transactions, but has caused me migraines and many hours of frustration and lack of productivity while trying to work and deal with the very slow chat or trying to get through on the phone. This has gone from being a good company with good customer service, to literally the worst customer service I've ever seen, with the exception of a company that had NO customer service. It is no longer value for money. Pros Inexpensive, has a useful app to where you don't often need the card reader. You can use it on the go as long as you have phone signal. Cons Literally the worst customer service I've ever dealt with. You have to argue with an AI to get to a human, and then the simplest of questions that could be soryed in a 5 minute phone call can take hours in the chat. And while there is a customer service phone number, its almost impossible to get through. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Stripe](https://www.capterra.com/p/123889/Stripe/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing SumUp The pricing and customer service were good. It had useful features we liked Review Source PP Perla P. CEO Food & Beverages Used the software for: 2+ years ### "A great program to use" February 17, 2025 5.0 It has been a very good experience. Cheap options to buy equipment and also easy to contact Pros The thing i like the most is how easy it is to use and fees Cons I did have a problem getting my card reader connected to a tablet but the customer service walked me through it Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Fees were cheaper than square and the card reader accepted tap and apple/google pay Review Source CD Cassandra D. Publisher Publishing Used the software for: 2+ years ### "Easy way to take card payments" December 2, 2024 5.0 Pros It's easy to use. the app is straightforward and connecting the card machine is simple. If you have a new enough mobile phone, you don't even need the card machine as you can just use your phone for tap to pay. Cons I don't really have any negatives. Of course everyone would want the fees to be less and the money to get to your account quicker but it does what I need it to do with no monthly fees or equipment rental etc. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing SumUp Sum Up seemed easier to use, the fees were good, the card reader was cheaper and the set up process was easy. Switched from [PayPal Point of Sale](https://www.capterra.com/p/171165/PayPal-Here-app/) We wanted something easy to use and while both were easy to set up, Sum Up was cheaper on fees and had more features. Review Source RA Rebecca A. Owner Hospitality Used the software for: 6-12 months ### "Avoid. Much better options available" September 17, 2025 1.0 For the few first weeks I didn't have any issues. Then the system consistently would not work, causing lots of issues with my business including loss of income. Pros The physical POS till system appears smart, unfortunately this is only surface level. The logo is simple and inoffensive. Cons The system frequently drops and sales lost due to downtime. Customer service is awful. No way out of 12 month subscription, even when Sumup isn't upholding their side of the contract Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing SumUp due to false advertising from Sumup - expecting better service overall Review Source MM Michael M. Builder Construction Used the software for: Less than 6 months ### "Beware of SumUp Bank – Unjustified Account Freezing and Disgusting Customer Service" March 29, 2025 1.0 I am beyond frustrated with SumUp Bank. They froze my business account without any explanation or warning. Since then, I’ve received zero clarity about why this happened, despite numerous attempts to contact them. They simply told me to “be patient and wait” while me and my business suffers. This is not just happening to me. It’s clear that SumUp Bank has done this to hundreds of other people, based on my research and reports I’ve seen online. They freeze accounts without warning, offer no explanation, and leave people struggling without access to their own money. This behavior is disgusting and disgraceful. I am unable to pay suppliers, buy materials, or run my business. The harm done to my reputation and the financial loss is devastating, and SumUp Bank’s refusal to provide any assistance is appalling. They are a completely unreliable and untrustworthy company. If you’re a business owner, stay far away from SumUp Bank. They clearly do not care about their customers, and they are unfit to handle your finances. Do not trust them with your money. Pros The use of payment links was helpful until the froze my account Cons The lack of customer service is awful and non existent Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing SumUp Because I went with my gut but I was clearly wrong to do so Review Source SF Stuart F. IT Lead Apparel & Fashion Used the software for: Less than 6 months ### "Worst support of my life." March 21, 2025 1.0 Having worked in IT I have experienced some terrible support but SumUp really wins hands down. After signing up over a month ago with the paid plan, we are still waiting for things to be started and we are unable to use the system we were promised by pre-support. There is NO phone sales even though we were told we could take them and their website states different. No support response now in over 10 days. Ridiculous. If you are a small business, please don't choose SumUp. Pros Everything they promised but could not deliver. Cons The support and the lies. Waiting times, everything! Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing SumUp Mainly the cost and processing fees. And promises which they could not keep. Switched from [Global Payments Integrated](https://www.capterra.com/p/121910/OpenEdge/) Looking for cheaper, which is not always better... Review Source VR Verified Reviewer Owner Information Technology and Services Used the software for: 2+ years ### "Acquired Debitoor and made it progressively worse" February 28, 2025 2.0 Pros \- Integrated appointment booking function Cons \- Steady decline in quality of all the accounting functions after the acquisition of Debitoor - Removed integration with other banks except than their own business account - Terrible UI usability, with frequent bugs - Recent removal of the integration with ELSTER, making it useless for accounting Alternatives considered [sevdesk](https://www.capterra.com/p/167048/sevdesk/)[lexoffice](https://www.capterra.com/p/182953/lexoffice/) Reason for choosing SumUp At the time, when the accounting part was still independent (Debitoor), it was an easier, more usable, accounting software for small businesses Review Source RM Robert M. owner director Alternative Medicine Used the software for: Less than 6 months ### "WHY DID I BOTHER" March 8, 2025 1.0 frustrating, upsetting for my staff and customers and becoming increasingly costly to my business. After many virtual chats with artificial intelligence you will receive a human written email telling you to turn it off and on again. the returns policy is 30 days but you'll be lucky if you get anywhere with support by then. DO NOT BUY!!! Pros nothing, DO NOT BUY!!! (had to give one star as it won't let me leave a no star review) Cons its vast failings and constant glitches, receipt's fail to print, the till draw fails to open, the card reader stops responding. the support is less than very poor at best! DO NOT BUY POS Lite, Star M-pop, and solo card reader as they don't work reliably together. Alternatives considered [Epos Now](https://www.capterra.com/p/152638/Epos-Now/) Reason for choosing SumUp it seemed to be in wide use within the retail industry Review Source HJ Hollie J. Hospitality Manager Hospitality Used the software for: 2+ years ### "Sump up review " December 15, 2024 4.0 Quick and simple, however can often experience internet connection issues and problems when paying with AMEX Pros Speed of transactions and ability to quickly access back of house transactions Cons Internet issues and issues when guest are trying to pay with AMEX Review Source SP Stacey P. Locksmith Construction Used the software for: 2+ years ### "Sum up review" November 21, 2024 4.0 Generally pretty good when it works straight away Pros Its so easy to take payment from customers whilst out on site. Cons Can be temperamental, sometimes there's a delay in getting it started Review Source SA Sanchita A. HR Apparel & Fashion Used the software for: Less than 6 months ### "Great summarising software" November 20, 2024 5.0 Overall a great experience, let’s you do lots of checkouts Pros It simplifies all the checkouts which is great Cons Does not work with some kind of transactions Review Source VR Verified Reviewer Owner Entertainment Used the software for: Less than 6 months ### "Making business anywhere" November 27, 2024 5.0 Very good overall, the app works as expected. Pros The ideal solution for taking payment in a flexible way. Cons Sometimes, the app it takes a while to connect. Review Source aH alton H. owner Arts and Crafts Used the software for: 6-12 months ### "The word Excellent sums it up" September 5, 2024 5.0 Pros This software is awesome. My customers love being able to tap their cards in order to make payments. The tap and go feature is extremely convenient when I am at craft fairs or outdoor vending events. No more keeping money in a pouch. Cons Sometimes the payments go through an additional layer of verification, which is understandable but can sometimes be a strain on a small business. Review Source LJ Lindsey J. Massage therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Good all round payment system, highly recommended" January 13, 2023 5.0 Very good and easy use for first time users. Pros Good all round payment system, highly recommend for small/first time business owners. Also larger business owners too. Charges are inexpensive and the system is small, compact, easy to use and the battery is good and lasts me about 3 days before needing a recharge. Cons Not really many cons to look at unless you are paying for both this system and a booking system which also takes payment.... Then it's double charges. Other than this all good. Reason for choosing SumUp Because people prefer to pay themselves than have a system take their pre-saved card payments automatically Review Source CF Crystal F. Owner / Manager Food & Beverages Used the software for: 2+ years ### "SumUp Does The Job" July 23, 2023 5.0 Pros I like the fact that SumUp is mobile. All I have to do is download the app to a device with the internet, pair the NFC reader, and go about my business. I don't have to charge the NFC often either. It lasts for days before needing a charge, so if I forget to charge it, I'm still good to go. Cons There is nothing at this time that I don't like about Sumup. It does the job. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/)[Stripe](https://www.capterra.com/p/123889/Stripe/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Review Source VR Verified Reviewer Student in Industrial Maintenance Mining & Metals Used the software for: Less than 6 months ### "FiveStars Review" February 16, 2023 4.0 Overall, I think that FiveStars is a solid digital marketing solution for small businesses looking to improve their customer experience and loyalty program. However, it's important to consider the high cost and the fact that FiveStars' loyalty program is better suited for retail businesses with frequent customers. Pros I found FiveStars to be very user-friendly for both customers and employees. Customers could easily sign up for the loyalty program through the mobile app or physical loyalty card, and employees could easily scan barcodes to record purchases and loyalty points. FiveStars' digital marketing tools were also very helpful for sending personalized offers and promotions to customers, which helped to improve the overall customer experience. Cons There is also a negative aspect to consider. I found that the cost of FiveStars was quite high for a small business like mine, especially when you take into account monthly fees, transaction fees, and additional costs for offers and promotions. Additionally, I think that FiveStars' loyalty program is better suited for retail businesses with frequent customers, rather than businesses with less frequent customers. Review Source Maor I. Software developer Computer Software Used the software for: 2+ years ### "Awesome program, insanely loyal." November 2, 2022 5.0 \- Actually helped me so much and it's really easy to use and setup.- Helped me manage the insane amount of logins and passwords. Pros This is a fantastic way to accumulate and keep points at nearby stores. Nowadays, having to register for everything and remember 100 different logins and passwords is extremely frustrating. Additionally, carrying around punchcards for loyalty schemes is very inconvenient. All of that is contained in this simple small software. I appreciate how it also brings back memories of places I had forgotten. I deem it to be great! Cons Literally nothing to say, everything was great so far. Review Source QJ Qasem J. Reception Accounting Used the software for: 6-12 months ### "Fivestars" July 9, 2023 5.0 My experience was beautiful, I recommend trying the app Pros One of the positives of the program is that it provides a fast base for communication and problem-solving between sellers and buyers Cons It needs to develop more and provide a longer free experience Review Source VR Verified Reviewer Owner Consumer Services Used the software for: 2+ years ### "Has potential" July 22, 2022 3.0 Pros Ease of set up and customer use of loyalty Cons Customer service is not great Tracking customer information isn't user friendly Review Source SH Sal H. Manager Marketing and Advertising Used the software for: 2+ years ### "Five Star Loyalty Rewards Perks" June 29, 2022 5.0 Pros Just the fact that there's programs out there that keep having a customer come back to stack up points from purchases. That in later life they could come back and trade in those points and make me feel like a value customer. Cons I love everything about the program I believe many more places need loyalty rewards. Review Source Jessica B. Preschool Teacher Education Management Used the software for: 2+ years ### "Pretty Standard, Nothing to Sneeze at." July 17, 2019 4.0 Fivestar picks pretty good companies, or vise versa. That gives me the impression there is a good level of trust there, and Vendors that I speak to about it out of curiosity. This is encouraging when giving this sort of feedback. As a consumer/customer, I find it pretty easy to use and easy to navigate! Pros This is a pretty neat idea to have as an extra little something when you visit a favorite business of yours or to try something new. I have personally noticed that some “perks” are offered by the business pretty casually, but nice to have them all in one place. I will say that it is a neat and accurate feature to try out what is in the area. Not ideal too much if you don’t live in an area should you never have a chance to use it continuously, but great for local places. Cons This app works rather accurately with what it claims, so no real complaints. I cannot wait to see more places that will jump on and use it. Review Source VR Verified Reviewer Software engineering Computer Software Used the software for: 1-2 years ### "Versatile application" December 8, 2022 5.0 A very nice experience that distinguishes it from reality, which makes its use easy and not boring. Rather, it is fun and useful, so I strongly recommend exploring it. Pros Fivestars gave me the ability to communicate and interact with my clients, as well as the ability to communicate with their parents, and I can also send and motivate my clients through gifts and discount coupons, which made the work more realistic and serious without imposing large costs. Fivestars has been very important to my business development. Cons There were no problems, he met all my needs and the needs of my clients, and he is always in continuous development. Review Source ET Elizabeth T. Floor coverage Apparel & Fashion Used the software for: Less than 6 months ### "Five Stars Review" September 12, 2022 5.0 I use it at my current place of employment and it’s so easy to have customers enter their number to access their accounts so I can add their rewards! Super user friendly! Pros I love how easy it is to use and what I love most is how easy the customers find it when it comes to checking their rewards that are applied to their membership! Cons there’s absolutely nothing I dislike about this software! No negatives to say about it whatsoever! Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.