# Page 5 | SumUp Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is SumUp the right Billing and Invoicing solution for you? Explore 1470 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/170673/SumUp-Air/reviews

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SumUp

4.5 (1470)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 26th, 2026

# Page 5 - Reviews of SumUp

## Showing most helpful reviews

Showing 101-125 of 1470 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LW

Liz W.  
Kosmetikerin  
Cosmetics  
Used the software for: 2+ years

### "Gutes Preis-Leistungs-Verhältnis für kleinere Unternehmen"

November 15, 2023

4.0

Sehr gutes Preis-Leistungs-Verhältnis für kleinere Unternehmen, die nur wenige Zahlungen pro Tag annehmen.

Pros

\- schnelle und unkomplizierte Zahlungsabwicklung - gut zugängliche Bereitstellung aller benötigten Belege und Übersichten - es können Zahlungslinks erstellt werden, über die Kunden von zuhause aus per Kartenzahlung Rechnungen begleichen können - Keine Fixkosten

Cons

Ich hatte anfangs desöfteren Verbindungsschwierigkeiten mit den älteren Geräte-Modellen (3G- und Bluetooth-Verbindung), was längere Wartezeiten für den Kunden mit sich zog. Mittlerweile nutze ich eines der neueren Gerätemodelle und habe per WLan-Verbindung keinerlei Verbindungsprobleme mehr.

Review Source

ML

Milan L.  
Tattoo piercing  
Retail  
Used the software for: 2+ years

### "Mittlerweile nur Probleme"

March 23, 2024

2.0

Werde kündigen. Der Kundenservice macht mich irre. Seit einer woche nur kompliziert ohne lösung

Pros

Mobilität. Kann das gerät überall einsetzen

Cons

Ständig Fehler , Geräteprobleme. Schon 3. AUSTAUSCHGERÄT . BEI PROBLEMEN mieser kundenservice . Super nervig

Switched from

[Solo](https://www.capterra.com/p/265186/Solo/)

Schlechter Kundenservice. Kompliziert. Ohne lösung

Review Source

MZ

Musa Z.  
System Engineering Technical Specialist  
Banking  
Used the software for: 2+ years

### "Newbies can learn the simple way now. FiveStars is there to help."

November 15, 2023

5.0

Go for the best. FiveStars has all the ingredients to a successful career. Learn quick.

Pros

FiveStars goodness spreads out too far beyond explanation. Listing a few: 1. Quite easy to use. Has easy to understand set up needed. 2. Very affordable. 3. Customization process is effortless and smooth. 4. Easy to deploy in any industry type and size. I have benefited first-hand from FiveStars goodness. I highly recommend it.

Cons

Purely perfect. FiveStars has no dark side. No disappointments.

Switched from

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Comparing the two softwares in terms of ease of use, I would highly recommend FiveStars.

Review Source

VR

Verified Reviewer  
Gérant  
Information Services  
Used the software for: 2+ years

### "Cloture du compte sans raison et service totalement dégradé"

January 26, 2024

1.0

Mon compte a été cloturé puis réactivé sans raison. Après 4 emails et 5 appels, je n'ai jamais pu obtenir la raison. Mon compte a été réactivé puis il est de nouveau cloturé depuis. Il est toujours impossible d'obtenir la raison. J'étais client Debitoor et le service était parfait. Depuis le rachat par Sumup c'est la descente aux enfers avec : une interface qui plante 1 fois sur 2, des bugs techniques à répétition. Une réduction du nombre de fonctionnalité. En tant que client depuis 7 ans sur plusieurs de mes sociétés, j'espérai mieux. Je suis passé sur Square pour la partie paiement depuis, un bonheur (je vous le conseille). La partie facturation, je suis passé sur Tiime.

Pros

Le prix mais au vu de la qualité du service qui s'est dégradé en quelques années, une augmentation de prix serait nécessaire pour leur permettre de corriger leurs bugs.

Cons

Service client inexistant ou impossible à contacter. La qualité de l'application s'est réellement dégradé en 2 ans.

Alternatives considered

[Tiime Invoice](https://www.capterra.com/p/204642/Tiime-Invoice/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)

Review Source

VR

Verified Reviewer  
Student in Industrial Maintenance  
Mining & Metals  
Used the software for: Less than 6 months

### "FiveStars Review"

February 16, 2023

4.0

Overall, I think that FiveStars is a solid digital marketing solution for small businesses looking to improve their customer experience and loyalty program. However, it's important to consider the high cost and the fact that FiveStars' loyalty program is better suited for retail businesses with frequent customers.

Pros

I found FiveStars to be very user-friendly for both customers and employees. Customers could easily sign up for the loyalty program through the mobile app or physical loyalty card, and employees could easily scan barcodes to record purchases and loyalty points. FiveStars' digital marketing tools were also very helpful for sending personalized offers and promotions to customers, which helped to improve the overall customer experience.

Cons

There is also a negative aspect to consider. I found that the cost of FiveStars was quite high for a small business like mine, especially when you take into account monthly fees, transaction fees, and additional costs for offers and promotions. Additionally, I think that FiveStars' loyalty program is better suited for retail businesses with frequent customers, rather than businesses with less frequent customers.

Review Source

MS

Manuel S.  
Einkauf  
Hospitality  
Used the software for: Less than 6 months

### "Schlechteste Kassensystem was wir je erlebt haben "

August 30, 2023

1.0

Schlechteste Kassensystem aller Zeiten 🙈 in über 30 Jahren Gastronomie haben wir so ein beschissenes System und so einen miserablen Service noch nie erlebt und wir führen einige Betriebe.Wir sind sowohl auf die Werbung wie auch auf den telefonischen Berater rein gefallen, da alles so gut aussah und sich auch so gut anhörte. In der Realität ist alles anders und stört täglich unser Geschäft. Leider ist niemand richtig erreichbar beziehungsweise greifbar. Es gibt keinen direkten Ansprechpartner.Der Chat Service hilft einem auch nur bedingt und dies nur bis 18:00 Uhr. Wie wir alle wissen geht da die Gastronomie erst richtig los. Mit anderen Worten hast du ein Problem während des Geschäfts, hast du keine Lösung und keiner, der dir hilft.Im Chat werden dir auch nur Auszüge aus der Betriebsanleitung zu gesendet bzw. link‘s, mit anderen Worten du bist auf dich alleine gestellt.Finger weg, denn hier steht im Vordergrund Verträge in Massen zu schreiben ✍️ auch wenn diese noch im 1. Jahr gekündigt werden.Wir geben unser Angelegenheit jetzt zu unseren Rechtsanwälten, Damann auf Reklamationen nur und professionelle Antworten bekommt von Support Mitarbeitern, die anscheinend selbst keine Ahnung vom System haben. Aus dem Management oder der Geschäftsführung meldet sich niemand, wenn man sich beschwert.Eigentlich ist ein Stern schon zu viel

Pros

Das Design und das es wenig Platz nimmt

Cons

Ganze System, Schlechter Service, Support Chat nur bis 18:00 Uhr und keinen direkten Ansprechpartner

Review Source

Luana P.  
Imprenditore  
Retail  
Used the software for: 2+ years

### "Consiglio"

March 21, 2023

5.0

Compatto, intuitivo, pratico

Pros

Facilità d’uso, la compattezza dei dispositivi, l’assistenza clienti sempre pronta

Cons

Avere un IBAN non italiano a volte crea compromessi

Reason for choosing SumUp

È uno dei primi che ho acquistato

Review Source

CAV

Carol Ann V.  
Owner  
Arts and Crafts  
Used the software for: 6-12 months

### "SumUP is perfect for small businesses who want to accept card payments"

June 2, 2023

5.0

My overall experience with SumUp has been great, when I have needed help, their support has been quick and helpful.

Pros

I like the fact that SumUp makes it easy for small business to accept card payments and also allows for the creation of a basic website which is perfect for small craft businesses like mind.

Cons

I don't like the fact that I can't use SumUp on my Hauwi phone but I can use Zettle to I do have both payment options I tend to use Sumup for my website payments and for payments made in my studio and Zettle for payments at markets and fairs.

Reason for choosing SumUp

My bank charges here in France are extortinate for card readers and Zettle does not offer the platform for a basic website.

Review Source

JT

Jack T.  
HR & Operations Manager  
Hospitality  
Used the software for: 1-2 years

### "Revolutionised our business pretty much"

November 3, 2022

4.0

Very happy - this is a very versatile and powerful product.

Pros

The slick integration between EPOS and card payments, stock control, goodeats and reporting. The customisation options and intuitive interface are a lot slicker than other systems we've used.

Cons

We've found that some of the custom payment and cheque options including custom service charge amounts is slightly clunkier than other systems we've used.

Alternatives considered

[Revel Systems](https://www.capterra.com/p/135040/Revel-iPad-POS/)

Reason for choosing SumUp

integration with ResDiary, front end and customer facing aesthetics, customer support.

Review Source

JS

Joan S.  
Filmmaker  
Photography  
Used the software for: 6-12 months

### "Facilidad y funcionalidad"

November 6, 2020

5.0

En general nuestra experiencia con SumUp On ha sido muy gratificante ya que ha aportado a nuestra empresa un servicio extra necesario, facilitando la gestión de cobros y pagos.

Pros

Lo que mas nos ha gustado del software es que tiene un montón de características en el mismo software, desde administrador de facturas, a tienda online e incluso dispone de una tarjeta física vinculable a tu cuenta. Además lo que nos gusta mucho son la variedad de dispositivos TPV que tienen, funcionan super bien, son elegantes y a muy buen precio, perfectos para los pagos en persona de nuestro negocio.

Cons

Lo que menos nos ha gustado por decir algo es que las facturas, recibos y correos electrónicos están muy limitados ha personalizarlos, es decir únicamente puedes poner tu logotipo como mucho y la información de tu empresa, pero mantienen una estructura fija que no puede ser modificada.

Alternatives considered

[Paymo](https://www.capterra.com/p/137033/Paymo/)[Stripe](https://www.capterra.com/p/123889/Stripe/)

Reason for choosing SumUp

Elegimos SumUp principalmente porque ofrecía TPV propios a un precio muy asequible y una tarjeta física asociada a la cuenta.

Switched from

[Stripe](https://www.capterra.com/p/123889/Stripe/)

Porque SumUp On ofrecía muchas más características como pagos en persona, pagos a través del móvil y mucho más.

Review Source

VR

Verified Reviewer  
Owner/CEO  
Retail  
Used the software for: 1-2 years

### "Not as strong as other options currently on the market"

July 29, 2019

3.0

Its a large buy in and not great customer service once you have signed up. It was all about the sale then hard to get any support. overall harder for small businesses than many other options out there.

Pros

The idea of this software is great. An easy effective way to start a a rewards program for your clients.

Cons

They sell you on their network. X amount of vendors and members in your area also use this software so they will market your business to these users and expand your reach offering deals to people that would be new clients to you. What the sales people forget to mention is that you will not be a part of this feature unless you sign up X amount of new users per week. Problem for my business is we have a large repeat clientele so hitting this large number to receive expanded marketing was not viable.

Review Source

Alexander K.  
Managing Owner  
Translation and Localization  
Used the software for: 2+ years

### "Good system for writing invoices and basic income/expense tracking"

July 4, 2019

4.0

As stated above, overall I'm happy with Debitoor - what it actually does it does fairly well. But I don't like the fact that they try to advertise themselves as this all-in-one invoicing and accounting solution when the feature set is still very limited. For example, you can't even create or upload your own invoice templates (something many similar services allow) - you have to set up your invoice template using Debitoor's limited options.

Pros

I like the fact that it's easy to create invoices and you can track whether the recipient has received them. You can also link your bank accounts and categorize and track income and expenses (i.e. whether an invoice has been paid, etc.) For these purposes, Debitoor works really well.

Cons

Despite Debitoor's claims, I wouldn't use the system for preparing and filing taxes or working with a tax advisor unless your underlying situation is very simple. As soon as things get even slightly more complex, you find that Debitoor simply doesn't support a number of different scenarios. My tax advisor has also said that the reports/export files that they receive are more or less unusable and do not conform to standard German accounting practice.

Review Source

PP

Paolo P.  
Consulente informatico  
Computer Hardware  
Used the software for: 1-2 years

### "Ottimo per chi lo usa sporadicamente o per bassi importi"

February 18, 2024

5.0

L'esperienza è decisamente positiva. Come scrivevo sopra, è un sistema ideale per un uso sporadico e per importi non elevati. L'accredito è velocissimo, il giorno successivo al pagamento si riceve il bonifico e contestualmente arriva una mail con il riepilogo della transazione.

Pros

Il vantaggio di Sumup è senza dubbio la sua economicità a livello di costi fissi che sono pari a zero. Anche l'acquisto, graze ad uno sconto, è stato economico, con circa 25 euro spedizione inclusa si può ottenere il lettore per carte con chip e contacless. Una persona con medie capacità informatiche effettua il primo setup in 10 minuti ed è subito pronta a ricevere i pagamenti. Il lettore è esteticamente carino e comodo da portarsi dietro. La batteria ha una durata eccellente. I pagamenti sono facili da gestire e il cliente ottiene la ricevuta tramite sms o email.

Cons

Purtroppo le commissioni sono abbastanza elevate, nel mio caso ammontano al 1,95% ed è questo il motivo per cui si tratta di un'ottima soluzione per chi riceve solo sporadicamente pagamenti non elevati con carta di credito.

Switched from

[PayPal Point of Sale](https://www.capterra.com/p/171165/PayPal-Here-app/)

obsolescenza del prodotto e mancata lettura nfc

Review Source

Nurul Iman A.  
Information Technology Assistant  
Banking  
Used the software for: 6-12 months

### "Loyalty program manager in easy steps"

September 8, 2022

5.0

Pros

Not only did FiveStars help us design and sustain our loyalty scheme, but they also kept an eye on consumer experience to ensure that each new client becomes a recurrence. In other words, it's a snap to use. Consumers utilize tablets to sign up for our loyalty program, and when they do, we can send them upscale offers and deals to encourage them to purchase with us again and again.

Cons

A monthly subscription price is offered. The installation kit is included in the price, although it's not frugal. Actual results may not be presently apparent if you aren't proactive in your marketing efforts.

Switched from

[Clover](https://www.capterra.com/p/226864/Clover/)

We switch it as the new software has a feature that we need to smoothing our workflows.

Review Source

SM

Susie M.  
Owner  
Retail  
Used the software for: 1-2 years

### "Loyalty Program"

October 25, 2016

1.0

I signed up with 5 stars to help with repeat traffic in my resale store. It started out pretty good until we needed to make changes to customers accounts. Phone numbers could not be changed by us. Customers were frustrated because some people do change numbers. They ask me to give them name and numbers to be changed and they would do it on their end. Once i gave them the numbers they said it was too many to change. The system would go down or Freeze on several occasions and every time they would call it was hard to get through and when we did they said the would look in to it and call us back. Most of the time they would never call back. We would type in a customers phone number and someone else name would come up. Causing confusion. I have customers complain including my self (business owner) that could not receive emails or text messages. They said they would look in to it. I ended up giving them another email because they didn't know why. It began to get hard for my employees to call for support because they would be on the phone a very long time for Fivestars to say the cant fix our problem but will look in to it and call back. They would not call back and we would have to start over calling. This was suppose to help my business, but when customers can not receive the emails, text or change phone numbers, they get mad. After 2 years of trying to make this work with them i told them i wanted to cancel my service. They ask why i told them to look at my file and see all the problems i have had that they couldn't fix. He looked and said yes he understood. A few days later i got a call from Fivestars saying they think they have fixed most of my problems and they would drop my monthly fee by about $75. At this point i told them i do not trust them and wouldn't use them if it was FREE.

Review Source

DKS

Dipl.-Ing. Konstantinos S.  
GF  
Import and Export  
Used the software for: 1-2 years

### "Preisgünstig aber Qualität und Support teilweise mangelhaft"

April 4, 2024

3.0

Preisgünstige Lösung und wichtig für uns, dass sie in der Cloud sitzt, da wir uns vom alten Windows Rechnungsprogramm wegen Migration auf Linux wechseln mussten. Support allerdings katastrophal und Qualitätssicherung der neuen Versionen zwischen mangelhaft und fahrlässig.

Pros

Man kann relativ einfach Angebote und Rechnungen erstellen.

Cons

Bei jedem Release funktionieren grundsätzliche Sachen nicht: alle unsere Bilder und Artikelnummern sind verschwunden. Lösung seitens Support: diese neu eintragen!

Review Source

VR

Verified Reviewer  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Has potential"

July 22, 2022

3.0

Pros

Ease of set up and customer use of loyalty

Cons

Customer service is not great Tracking customer information isn't user friendly

Review Source

Nicola B.  
Medico Veterinario  
Veterinary  
Used the software for: 2+ years

### "Sumup per ditte individuali"

October 16, 2020

5.0

Buona soluzione entro un limite di fatturato, oltre esistono soluzioni più convenienti

Pros

Cliente da ormai 5 anni, il servizio ed il terminale sono buoni, la pagina personale dal sito offre un buon monitoraggio come anche da app, uso il terminale collegato al telefono col bluetooth e la connessione è veloce, comodo anche il pagamento via link che permette di incassare a distanza

Cons

Fino a qualche settimana fa il collegamento terminale-smartphone era spesso lento o addirittura non avveniva e si doveva riavviare il telefono, ora sembra essersi risolto; sotto l'aspetto della spesa invece, attualmente si possono trovare offerte più economiche

Review Source

SH

Sal H.  
Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Five Star Loyalty Rewards Perks"

June 29, 2022

5.0

Pros

Just the fact that there's programs out there that keep having a customer come back to stack up points from purchases. That in later life they could come back and trade in those points and make me feel like a value customer.

Cons

I love everything about the program I believe many more places need loyalty rewards.

Review Source

MC

Mariangela C.  
Amministratore  
Computer Software  
Used the software for: 2+ years

### "Ottimo Pos per gestire i pagamenti dei clienti anche via link"

May 17, 2023

5.0

Sempre a portata di mano, molto semplice da utilizzare. Trasmissioni delle operazioni molto veloce. Ottimo l'area clienti per gestire tutte le operazioni

Pros

Molto facile da installare e utilizzare, può essere utilizzato in più di un dispositivo. Molto veloce e intuitivo. Può essere utilizzato nella comodità dello smartphone

Cons

Fino ad ora non ho mai riscontrato un problema nel suo utilizzo. La percentuale di commissione è un po' alta nel complesso.

Review Source

MC

Marie C.  
Psychopédagogue  
Individual & Family Services  
Used the software for: 1-2 years

### "Je recommande++++ un logiciel fiable et très pratique."

December 19, 2022

5.0

Pros

Le matériel est très simple d'utilisation et le logiciel permet d'avoir toutes les infos en un coup d'oeil.Le service client est réactif

Cons

Plutôt dans le matériel ; il est très fragile, un choc et la machine se met en mode défaut. Il n'est du coup plus utilisable, il faut en racheter un autre.

Review Source

DF

Dave F.  
Tutor  
Education Management  
Used the software for: 2+ years

### "Sum up good for card or remote payment links"

May 7, 2023

4.0

I've never had any issues, occasionally a connection issue but a simple reset sorted it.

Pros

In my business the sumup card reader is critical as students and parents all naturally assume card payment facilities are available and setup for bank transfer etc was very straightforward

Cons

It seems certain cards (mainly amex) take quite a few days for payments to clear. No idea why

Review Source

Phoebe T.  
Private Tutor  
E-Learning  
Used the software for: 6-12 months

### "Not just for your normal businesses."

June 9, 2020

5.0

As I mentioned before, Fivestars has enabled me to engage with my clients and their parents without having to make them spend a lot of money for other tutors and learning academies. They are able to enjoy the coupons and rewards while having the feeling that they can trust my abilities in teaching and tutoring. Fivestars has been easy to use and very important to my business.

Pros

I like being able to implement rewards for students that I work with to encourage them to keep on attending tutoring sessions while saving a significant amount of money compared to other starting prices for other private tutors. It is also an incentive for parents or students to push their kids to keep on developing their skills while supporting my own tutoring business.

Cons

There is nothing wrong with this software. I have enjoyed every feature and I am excited for new updates and ways to engage with my clients.

Alternatives considered

[Clover](https://www.capterra.com/p/226864/Clover/)

Reason for choosing SumUp

I heard so many good things about Fivestars and one of the employees actually reached out to me which made me feel like I can trust this company.

Review Source

Jessica B.  
Preschool Teacher  
Education Management  
Used the software for: 2+ years

### "Pretty Standard, Nothing to Sneeze at."

July 17, 2019

4.0

Fivestar picks pretty good companies, or vise versa. That gives me the impression there is a good level of trust there, and Vendors that I speak to about it out of curiosity. This is encouraging when giving this sort of feedback. As a consumer/customer, I find it pretty easy to use and easy to navigate!

Pros

This is a pretty neat idea to have as an extra little something when you visit a favorite business of yours or to try something new. I have personally noticed that some “perks” are offered by the business pretty casually, but nice to have them all in one place. I will say that it is a neat and accurate feature to try out what is in the area. Not ideal too much if you don’t live in an area should you never have a chance to use it continuously, but great for local places.

Cons

This app works rather accurately with what it claims, so no real complaints. I cannot wait to see more places that will jump on and use it.

Review Source

Marcus K.  
Senior Partner At Mad Ox Games & Comics  
  
Used the software for: 1-2 years

### "We have increased our customer satisfaction greatly, and easu/ "

July 24, 2018

5.0

customer frequency has increased greatly. Quarterly customers become monthly, and monthly customers become weekly. It adds up quickly. Customers enjoy the rewards programs, because it requires no membership card, and it is easy to redeem rewards.

Pros

Ease of use. My staff required nearly zero training on this product, and the down time for the hardware is less than 1% of our operational time.

Cons

It is a little pricey. That is why I rated it 4 stars for value at cost. But, it is very worth the expense. The question about how often do we use the software does not allow for our actual frequency of use which is closer to "every 5 minutes" than Daily, which was the most frequent response allowed.

Review Source

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