# Page 5 | SumUp Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is SumUp the right Payment Processing solution for you? Explore 1470 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170673/SumUp-Air/reviews --- SumUp 4.5 (1470) [View alternatives](https://www.capterra.com/p/170673/SumUp-Air/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 5 - Reviews of SumUp ## Showing most helpful reviews Showing 101-125 of 1470 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Luana P. Imprenditore Retail Used the software for: 2+ years ### "Consiglio" March 21, 2023 5.0 Compatto, intuitivo, pratico Pros Facilità d’uso, la compattezza dei dispositivi, l’assistenza clienti sempre pronta Cons Avere un IBAN non italiano a volte crea compromessi Reason for choosing SumUp È uno dei primi che ho acquistato Review Source Sanam P. Online retail wholesaler Retail Used the software for: 1-2 years ### "Fivestars is great for a small business to build clientel! " December 2, 2022 5.0 Pros I love that it's very easy to use at the register, and you can see how many points you have earned from previous purchases. Also, very easy to implement your rewards. Cons Wish every five star company/business that a user shops with could be listed on the main page. That way, One could see the points or incentives towards their next purchase. That would in tern- give them more reason to come shop at the business. Review Source CAV Carol Ann V. Owner Arts and Crafts Used the software for: 6-12 months ### "SumUP is perfect for small businesses who want to accept card payments" June 2, 2023 5.0 My overall experience with SumUp has been great, when I have needed help, their support has been quick and helpful. Pros I like the fact that SumUp makes it easy for small business to accept card payments and also allows for the creation of a basic website which is perfect for small craft businesses like mind. Cons I don't like the fact that I can't use SumUp on my Hauwi phone but I can use Zettle to I do have both payment options I tend to use Sumup for my website payments and for payments made in my studio and Zettle for payments at markets and fairs. Reason for choosing SumUp My bank charges here in France are extortinate for card readers and Zettle does not offer the platform for a basic website. Review Source JS Joan S. Filmmaker Photography Used the software for: 6-12 months ### "Facilidad y funcionalidad" November 6, 2020 5.0 En general nuestra experiencia con SumUp On ha sido muy gratificante ya que ha aportado a nuestra empresa un servicio extra necesario, facilitando la gestión de cobros y pagos. Pros Lo que mas nos ha gustado del software es que tiene un montón de características en el mismo software, desde administrador de facturas, a tienda online e incluso dispone de una tarjeta física vinculable a tu cuenta. Además lo que nos gusta mucho son la variedad de dispositivos TPV que tienen, funcionan super bien, son elegantes y a muy buen precio, perfectos para los pagos en persona de nuestro negocio. Cons Lo que menos nos ha gustado por decir algo es que las facturas, recibos y correos electrónicos están muy limitados ha personalizarlos, es decir únicamente puedes poner tu logotipo como mucho y la información de tu empresa, pero mantienen una estructura fija que no puede ser modificada. Alternatives considered [Paymo](https://www.capterra.com/p/137033/Paymo/)[Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing SumUp Elegimos SumUp principalmente porque ofrecía TPV propios a un precio muy asequible y una tarjeta física asociada a la cuenta. Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/) Porque SumUp On ofrecía muchas más características como pagos en persona, pagos a través del móvil y mucho más. Review Source JB Jennifer B. Manager Retail Used the software for: Less than 6 months ### "Terrible system and bad service" May 8, 2024 1.0 Would never recommend. They signed me up, took my money, and left me hanging with nothing but problems. This company needs to just shut down as a POS Pros The way the pos looked on the counter. I liked the white Cons It gave away extra money It didn’t properly record my sales tax Customer service is sub par Switched from [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) I was told it was better by the sales rep, ease of use, support and pricing Review Source Maor I. Software developer Computer Software Used the software for: 2+ years ### "Awesome program, insanely loyal." November 2, 2022 5.0 \- Actually helped me so much and it's really easy to use and setup.- Helped me manage the insane amount of logins and passwords. Pros This is a fantastic way to accumulate and keep points at nearby stores. Nowadays, having to register for everything and remember 100 different logins and passwords is extremely frustrating. Additionally, carrying around punchcards for loyalty schemes is very inconvenient. All of that is contained in this simple small software. I appreciate how it also brings back memories of places I had forgotten. I deem it to be great! Cons Literally nothing to say, everything was great so far. Review Source PA Paolo A. Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "No English? Are you crazy?" June 4, 2024 1.0 Bad, bad, bad. Horrible, horrible, horrible. Pros Nothing so far. Especially not their customer care. Cons That you can't change the language on the website so that one can send a payment request in the customer's language. Their customer care is non existent. Reason for choosing SumUp Not your business. None of your business. Review Source Alexander K. Managing Owner Translation and Localization Used the software for: 2+ years ### "Good system for writing invoices and basic income/expense tracking" July 4, 2019 4.0 As stated above, overall I'm happy with Debitoor - what it actually does it does fairly well. But I don't like the fact that they try to advertise themselves as this all-in-one invoicing and accounting solution when the feature set is still very limited. For example, you can't even create or upload your own invoice templates (something many similar services allow) - you have to set up your invoice template using Debitoor's limited options. Pros I like the fact that it's easy to create invoices and you can track whether the recipient has received them. You can also link your bank accounts and categorize and track income and expenses (i.e. whether an invoice has been paid, etc.) For these purposes, Debitoor works really well. Cons Despite Debitoor's claims, I wouldn't use the system for preparing and filing taxes or working with a tax advisor unless your underlying situation is very simple. As soon as things get even slightly more complex, you find that Debitoor simply doesn't support a number of different scenarios. My tax advisor has also said that the reports/export files that they receive are more or less unusable and do not conform to standard German accounting practice. Review Source PP Paolo P. Consulente informatico Computer Hardware Used the software for: 1-2 years ### "Ottimo per chi lo usa sporadicamente o per bassi importi" February 18, 2024 5.0 L'esperienza è decisamente positiva. Come scrivevo sopra, è un sistema ideale per un uso sporadico e per importi non elevati. L'accredito è velocissimo, il giorno successivo al pagamento si riceve il bonifico e contestualmente arriva una mail con il riepilogo della transazione. Pros Il vantaggio di Sumup è senza dubbio la sua economicità a livello di costi fissi che sono pari a zero. Anche l'acquisto, graze ad uno sconto, è stato economico, con circa 25 euro spedizione inclusa si può ottenere il lettore per carte con chip e contacless. Una persona con medie capacità informatiche effettua il primo setup in 10 minuti ed è subito pronta a ricevere i pagamenti. Il lettore è esteticamente carino e comodo da portarsi dietro. La batteria ha una durata eccellente. I pagamenti sono facili da gestire e il cliente ottiene la ricevuta tramite sms o email. Cons Purtroppo le commissioni sono abbastanza elevate, nel mio caso ammontano al 1,95% ed è questo il motivo per cui si tratta di un'ottima soluzione per chi riceve solo sporadicamente pagamenti non elevati con carta di credito. Switched from [PayPal Point of Sale](https://www.capterra.com/p/171165/PayPal-Here-app/) obsolescenza del prodotto e mancata lettura nfc Review Source Nurul Iman A. Information Technology Assistant Banking Used the software for: 6-12 months ### "Loyalty program manager in easy steps" September 8, 2022 5.0 Pros Not only did FiveStars help us design and sustain our loyalty scheme, but they also kept an eye on consumer experience to ensure that each new client becomes a recurrence. In other words, it's a snap to use. Consumers utilize tablets to sign up for our loyalty program, and when they do, we can send them upscale offers and deals to encourage them to purchase with us again and again. Cons A monthly subscription price is offered. The installation kit is included in the price, although it's not frugal. Actual results may not be presently apparent if you aren't proactive in your marketing efforts. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) We switch it as the new software has a feature that we need to smoothing our workflows. Review Source SM Susie M. Owner Retail Used the software for: 1-2 years ### "Loyalty Program" October 25, 2016 1.0 I signed up with 5 stars to help with repeat traffic in my resale store. It started out pretty good until we needed to make changes to customers accounts. Phone numbers could not be changed by us. Customers were frustrated because some people do change numbers. They ask me to give them name and numbers to be changed and they would do it on their end. Once i gave them the numbers they said it was too many to change. The system would go down or Freeze on several occasions and every time they would call it was hard to get through and when we did they said the would look in to it and call us back. Most of the time they would never call back. We would type in a customers phone number and someone else name would come up. Causing confusion. I have customers complain including my self (business owner) that could not receive emails or text messages. They said they would look in to it. I ended up giving them another email because they didn't know why. It began to get hard for my employees to call for support because they would be on the phone a very long time for Fivestars to say the cant fix our problem but will look in to it and call back. They would not call back and we would have to start over calling. This was suppose to help my business, but when customers can not receive the emails, text or change phone numbers, they get mad. After 2 years of trying to make this work with them i told them i wanted to cancel my service. They ask why i told them to look at my file and see all the problems i have had that they couldn't fix. He looked and said yes he understood. A few days later i got a call from Fivestars saying they think they have fixed most of my problems and they would drop my monthly fee by about $75. At this point i told them i do not trust them and wouldn't use them if it was FREE. Review Source DKS Dipl.-Ing. Konstantinos S. GF Import and Export Used the software for: 1-2 years ### "Preisgünstig aber Qualität und Support teilweise mangelhaft" April 4, 2024 3.0 Preisgünstige Lösung und wichtig für uns, dass sie in der Cloud sitzt, da wir uns vom alten Windows Rechnungsprogramm wegen Migration auf Linux wechseln mussten. Support allerdings katastrophal und Qualitätssicherung der neuen Versionen zwischen mangelhaft und fahrlässig. Pros Man kann relativ einfach Angebote und Rechnungen erstellen. Cons Bei jedem Release funktionieren grundsätzliche Sachen nicht: alle unsere Bilder und Artikelnummern sind verschwunden. Lösung seitens Support: diese neu eintragen! Review Source SG Sharath G. Finance Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "A Great SOlution For Payment Processing " June 3, 2024 5.0 Pros I like that it easily prevents fraud It makes payment processing and invoice creation and management easy I like the security features of SumUp Cons Zero bad experiences with SumUp. It is the very best. Review Source Nicola B. Medico Veterinario Veterinary Used the software for: 2+ years ### "Sumup per ditte individuali" October 16, 2020 5.0 Buona soluzione entro un limite di fatturato, oltre esistono soluzioni più convenienti Pros Cliente da ormai 5 anni, il servizio ed il terminale sono buoni, la pagina personale dal sito offre un buon monitoraggio come anche da app, uso il terminale collegato al telefono col bluetooth e la connessione è veloce, comodo anche il pagamento via link che permette di incassare a distanza Cons Fino a qualche settimana fa il collegamento terminale-smartphone era spesso lento o addirittura non avveniva e si doveva riavviare il telefono, ora sembra essersi risolto; sotto l'aspetto della spesa invece, attualmente si possono trovare offerte più economiche Review Source BC Benjamin C. Gérant Restaurants Used the software for: Less than 6 months ### "SAV SERVICE CLIENT DÉPLORABLE " June 12, 2024 1.0 Catastrophique le service client est gérer par des bots qui ne répondent pas au question Pros Aucun car ne fais aucun geste commerciale Cons L’appareil ne charge pas du tout et sum up s’en fiche Review Source RQ Randell Q. Journeyman Plumber Construction Used the software for: Less than 6 months ### "Fivestars Review" February 24, 2019 5.0 Fivestars have really given me no issues that have needed any customer service to resolve. Therefore I can’t give any useful info to anyone who possibly had issues with this app over all. All I can say is that if all apps worked this well I would have apps loaded in my phone like I have rounds loaded in my shotgun. May not ever need them but they aren’t hurting anyone by being there, but when u need it, you know it’s going to do what it’s supposed too. Overall best app on my phone yet. In fact just got my first $5.00 savings this Saturday. Let’s keep up the great work guys. Enter your number earn points and get free discounts, no reason for any negativity. Love you guys.. Pros I like being able to just type in my number and be able to see what my balance is and what promotions are available immediately for use. I also like being texted with all specials and deals that are available at the store with the dates and times that these deals are available. And as long as u click to agree to use those points once texted they are automatically applied to your account at checkout time with no additional info required. It’s like it’s all been saved in there for you, and ready to be used immediately. Cons Really there isn’t much I don’t like about the app other than that cloudscape is a ways away from my house. So sometimes these sales are a little far from my home especially during the weekdays when I’m at work. Like they are Monday through Wednesday sales and I’m a plumber and very tired when I get home so to drive all the way there is really quit a drive. Especially the 405 freeway between 3 and 8 pm. So I have no choice but to stay home. I wake up at 3:00 am everyday and I’m bed by 6:30 pm everyday. So I can only go on weekends. Sometimes it sucks that I have to go somewhere else that this cost more to buy, but I’m so tired when I get home, that I have no choice but to go spend my money somewhere closer. I love this cloudscape shop and they have always been very honest, helpful and kind to both my wife and I. Especially since we r new to this whole vaping thing. So that’s all I have negative to say Review Source SH Sal H. Manager Marketing and Advertising Used the software for: 2+ years ### "Five Star Loyalty Rewards Perks" June 29, 2022 5.0 Pros Just the fact that there's programs out there that keep having a customer come back to stack up points from purchases. That in later life they could come back and trade in those points and make me feel like a value customer. Cons I love everything about the program I believe many more places need loyalty rewards. Review Source MC Mariangela C. Amministratore Computer Software Used the software for: 2+ years ### "Ottimo Pos per gestire i pagamenti dei clienti anche via link" May 17, 2023 5.0 Sempre a portata di mano, molto semplice da utilizzare. Trasmissioni delle operazioni molto veloce. Ottimo l'area clienti per gestire tutte le operazioni Pros Molto facile da installare e utilizzare, può essere utilizzato in più di un dispositivo. Molto veloce e intuitivo. Può essere utilizzato nella comodità dello smartphone Cons Fino ad ora non ho mai riscontrato un problema nel suo utilizzo. La percentuale di commissione è un po' alta nel complesso. Review Source MC Marie C. Psychopédagogue Individual & Family Services Used the software for: 1-2 years ### "Je recommande++++ un logiciel fiable et très pratique." December 19, 2022 5.0 Pros Le matériel est très simple d'utilisation et le logiciel permet d'avoir toutes les infos en un coup d'oeil.Le service client est réactif Cons Plutôt dans le matériel ; il est très fragile, un choc et la machine se met en mode défaut. Il n'est du coup plus utilisable, il faut en racheter un autre. Review Source MG Micheli G. Administrador Marketing and Advertising Used the software for: 1-2 years ### "I love the SUMUP application, I use it for online sales without the machine " November 30, 2022 5.0 Only compliments, great experience with many sales and profits. Pros The best things about SUMUP are the low interest rates, the buyer installment options, the option to split the fees between seller and buyer and the ease of use of the application Cons I have no complaints about this application, it was indicated by a friend and I have been using it for more than two years Review Source Phoebe T. Private Tutor E-Learning Used the software for: 6-12 months ### "Not just for your normal businesses." June 9, 2020 5.0 As I mentioned before, Fivestars has enabled me to engage with my clients and their parents without having to make them spend a lot of money for other tutors and learning academies. They are able to enjoy the coupons and rewards while having the feeling that they can trust my abilities in teaching and tutoring. Fivestars has been easy to use and very important to my business. Pros I like being able to implement rewards for students that I work with to encourage them to keep on attending tutoring sessions while saving a significant amount of money compared to other starting prices for other private tutors. It is also an incentive for parents or students to push their kids to keep on developing their skills while supporting my own tutoring business. Cons There is nothing wrong with this software. I have enjoyed every feature and I am excited for new updates and ways to engage with my clients. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing SumUp I heard so many good things about Fivestars and one of the employees actually reached out to me which made me feel like I can trust this company. Review Source Jessica B. Preschool Teacher Education Management Used the software for: 2+ years ### "Pretty Standard, Nothing to Sneeze at." July 17, 2019 4.0 Fivestar picks pretty good companies, or vise versa. That gives me the impression there is a good level of trust there, and Vendors that I speak to about it out of curiosity. This is encouraging when giving this sort of feedback. As a consumer/customer, I find it pretty easy to use and easy to navigate! Pros This is a pretty neat idea to have as an extra little something when you visit a favorite business of yours or to try something new. I have personally noticed that some “perks” are offered by the business pretty casually, but nice to have them all in one place. I will say that it is a neat and accurate feature to try out what is in the area. Not ideal too much if you don’t live in an area should you never have a chance to use it continuously, but great for local places. Cons This app works rather accurately with what it claims, so no real complaints. I cannot wait to see more places that will jump on and use it. Review Source OS Opal S. Digital Director Consumer Goods Used the software for: 1-2 years ### "Five Star is awesome" November 25, 2022 5.0 I am solving point of sales matters with this product. it is fast reliable and easy to use Pros I loved how it was very very easy to interact with Cons All the features were great i loved using it Reason for choosing SumUp It came highly recommended by friends who currently has it using Review Source VR Verified Reviewer Software engineering Computer Software Used the software for: 1-2 years ### "Versatile application" December 8, 2022 5.0 A very nice experience that distinguishes it from reality, which makes its use easy and not boring. Rather, it is fun and useful, so I strongly recommend exploring it. Pros Fivestars gave me the ability to communicate and interact with my clients, as well as the ability to communicate with their parents, and I can also send and motivate my clients through gifts and discount coupons, which made the work more realistic and serious without imposing large costs. Fivestars has been very important to my business development. Cons There were no problems, he met all my needs and the needs of my clients, and he is always in continuous development. Review Source Laureine Claire N. Manager Farming Used the software for: 6-12 months ### "Super logiciel de paiement, nous le recommandons " September 25, 2023 4.0 Pros FiveStar permet de détecter rapidement les paiements frauduleux Cons Certaines fonctionnalités de FiveStar ne fonctionne pas bien Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.