# Page 6 | SumUp Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is SumUp the right Billing and Invoicing solution for you? Explore 1470 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/170673/SumUp-Air/reviews

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SumUp

4.5 (1470)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 26th, 2026

# Page 6 - Reviews of SumUp

## Showing most helpful reviews

Showing 126-150 of 1470 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Software engineering  
Computer Software  
Used the software for: 1-2 years

### "Versatile application"

December 8, 2022

5.0

A very nice experience that distinguishes it from reality, which makes its use easy and not boring. Rather, it is fun and useful, so I strongly recommend exploring it.

Pros

Fivestars gave me the ability to communicate and interact with my clients, as well as the ability to communicate with their parents, and I can also send and motivate my clients through gifts and discount coupons, which made the work more realistic and serious without imposing large costs. Fivestars has been very important to my business development.

Cons

There were no problems, he met all my needs and the needs of my clients, and he is always in continuous development.

Review Source

Laureine Claire N.  
Manager  
Farming  
Used the software for: 6-12 months

### "Super logiciel de paiement, nous le recommandons "

September 25, 2023

4.0

Pros

FiveStar permet de détecter rapidement les paiements frauduleux

Cons

Certaines fonctionnalités de FiveStar ne fonctionne pas bien

Review Source

MB

Manuel B.  
Founder  
Photography  
Used the software for: 2+ years

### "One of the most important tools for every company"

July 4, 2019

5.0

It's really fast, easy to use and since I am using it, I really like to write invoices. Before I did code my own system to create pdf invoices automatically, then I used word-files and an excel sheet to write down anything I need for the month, but I really hated doing it because it was so much work and it took me so much time. The most awesome feature I love about Debitoor is the option to import my business account so that I can go through it and use the incoming and outgoing payments as a todo list.

Pros

At first I found it very hard to get started with invoices and all that stuff that comes with starting your own company. I tested a lot of different softwares and I decided to go with Debitoor because it was the most easiest tool to use and I love that everything works out so quickly with just a few clicks, because I really want to focus on my business and not on the invoicing.

Cons

I would love to see more AI improvements that maybe automatically do or suggest stuff for me to reduce the amount of time I need to spend with Debitoor, but besides that I love using it.

Alternatives considered

[FastBill](https://www.capterra.com/p/141530/FastBill/)

Reason for choosing SumUp

Easier to use, fair pricing, account reconcilement

Review Source

LR

Landon R.  
Manager  
Food & Beverages  
Used the software for: 1-2 years

### "Software - lacking "

November 15, 2016

4.0

I want to be able to link to my POS system to automatically redeem points. I am not a fan of entering the rewards into two systems or having to manually enter it into the POS I would prefer it do it automatically or be able to click to redeem them and it syncs to the POS and eliminates the human error of entering the discount wrong. I also would like more options for sending out notifications to people. There are 6-8 template options but I would like a variety of more or the ability to create my own. I wish I could post more often as well; once a week sometimes isn't enough for our store. I don't like being restricted at being locked out so I can't push a promo for X days till it opens up again. It forces me to be more strategic hold all my cards for the big event/promo and if it flops than I can't do another push till it clears out... All in all helps to maintain loyal customers - it doesn't do much to bring in more people and extend your reach but does well and keeping our base.

Pros

its ability to program and push promos to a wide base of people. I like using phone numbers to keep track of points cause then people don't loose them but it also makes you give away more discounts cause no points are lost. Its easy to sign up and people are more willing to participate in the rewards because it is so simple to do

Cons

I don't like that it doesn't sync with my POS and all the rewards have to be entered manually.

Review Source

aR

alex R.  
Owner  
Retail  
Used the software for: 2+ years

### "We been with five stars for over four years now. Minus a few quirks, we'd do it all over again!"

July 17, 2018

4.0

I cannot stress how valuable a solid email list is. Combine that with selective marketing and Five Stars continues to strive for my business.

Pros

It has been so long that I am really not sure but I think, the box doesn't even come with instructions. It's one of those things that really is that simple. When we first subscribed to the service I was like, what's up with the cost? I love being wrong, I was way wrong. This does the job of three employees and doesn't have "a family emergency" every Sunday. It gets down to the core of marketing. Gather your data base and learn from your customers. We really enjoy being able target specific emails or sms to your allocated groups. If someone hasn't been through your doors in a while. The dang computer sends them a sweet old "come back and see us message on it's own!" Come on!

Cons

Okay, let's talk about it. It's more expensive than some of it's competitors. (After having s few, I'd rather pay the extra.) And dang it guys. Please someone in the IT department schedule updates during non-business hours. Pretty, pretty please.

Review Source

ET

Elizabeth T.  
Floor coverage  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Five Stars Review"

September 12, 2022

5.0

I use it at my current place of employment and it’s so easy to have customers enter their number to access their accounts so I can add their rewards! Super user friendly!

Pros

I love how easy it is to use and what I love most is how easy the customers find it when it comes to checking their rewards that are applied to their membership!

Cons

there’s absolutely nothing I dislike about this software! No negatives to say about it whatsoever!

Review Source

TS

Teresa S.  
Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Sumup"

September 10, 2022

5.0

It is a great piece of kit for a small cost to the business.

Pros

It’s easy to input sales, and also create payment links if you are having an issue with the card machine. The variety of features such as gift vouchers and online shop are great.

Cons

There is no user guide to let you know how the gift cards work, and it’s a bit fiddly.

Reason for choosing SumUp

The processing fees and times were quicker than barclaycard.

Review Source

CQ

Caitlin Q.  
Full-time Student  
Education Management  
Used the software for: 1-2 years

### "Easy and Convenient"

May 27, 2022

5.0

My overall experience with FiveStars is that the software is great and easy to use. I prefer this software over the other softwares that use their point tracking system. It can be annoying to receive a lot of push notifications daily.

Pros

I enjoy that FiveStars is automatically searching your account using your credit card or phone number. I like that it doesn’t send a lot of text notifications like other companies and apps.

Cons

I don’t really have any complaints about this software. I would like to be able to see the points that I have prior to going to a shop to use it and also use it online to buy items and pick them up in store.

Review Source

Cyril S.  
Informaticien  
Computer Hardware  
Used the software for: Less than 6 months

### "Le petit tpe pour auto entrepreneur "

October 15, 2022

5.0

Je l'utilise tous les jours , j'en suis satisfait . Quoi que l'on veux faire . C'est simple . On peut éditer une facture en 3 cliques rédiger un devis aussi simple. Retrouver une opération . Que dire de plus avec SumUp c'est simple et parfait !

Pros

Sumup et parfait en tous point . On ne peut quasi rien leur reprocher . Toute les fonctions son simple d'utilisation . Du petit tpe a 29 € au service de compte pro . L'édition de devis ou bien de facture . Les fonctions de paiement par lien et super utile ! Tous et fait pour que l'utilisation soit simple et et agréable !

Cons

Les seuls défaut . On ne peut pas déposer de chèque ni d'espèces .

Review Source

VR

Verified Reviewer  
Researcher  
Research  
Used the software for: 1-2 years

### "Great paperless platform for rewards"

March 4, 2019

5.0

Fivestars gets rid of the hassle of bringing my rewards cards to the vendor/small business each time I order something. Usually I forget to bring my physical reward card, or lose it. It'd be cool if users could transfer their stars/rewards to other users through the software (from user to user, not just from company to customer).

Pros

I like that I can easily gain rewards from multiple small businesses that I frequent through the same platform. All of my credit cards and information are tied to the same account, so that if I happen to use a different card, I still will accumulate benefits from the business.

Cons

The layout of the FiveStar software is a bit different at Urban Ritual compared to what I'm used to at other businesses. Finding how many stars I have is more difficult at Urban Ritual, since the screen is crowded with other information such as how many stars it takes to get 'x' reward vs. 'y' reward. It would be nice to highlight how many stars you have vs. how many stars you need for rewards on a uniform graph, such as a progress bar of sorts.

Review Source

Mohamed B.  
President  
Entertainment  
Used the software for: 1-2 years

### "Love local fivestar drive my business"

August 9, 2019

5.0

I use Fivestars at Hideout, for calculating daily sales, use it as a tool for marketing and drive the sales thought multiple dimensions.

Pros

Loyalty program, low cost and convenience

Cons

No yet has the customer pay by phone option.

Alternatives considered

[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)

Switched from

[Elavon](https://www.capterra.com/p/183057/Elavon/)

Economical

Review Source

PF

Peter F.  
Director  
Sports  
Used the software for: 2+ years

### "A very good payment processing system"

October 18, 2023

5.0

It has made processing payments very easy

Pros

The QR codes are very easy to use and my customers are very pleased thgat they can pay by scanning the qr code

Cons

I have not found anything i dont like about this app

Review Source

MT

Meghan T.  
Administrative  
Consumer Services  
Used the software for: 6-12 months

### "Great Concept, Expensive for Small Business"

May 1, 2023

4.0

Overall, FiveStars has helped us reach a larger customer base and maintain customer loyalty.

Pros

Provides a central system for customers to track rewards with multiple businesses.Sends coupons to customers to attact more business.Enhances customer loyalty to your business.Easy to navigate for the customers, easy to deploy for the business.

Cons

Somewhat pricey for a small business.Some customers complain about losing reward points due to lack of notifications.

Review Source

Krisztina V.  
Manager  
Restaurants  
Used the software for: 2+ years

### "Daily user"

April 28, 2023

5.0

Pros

Easy, reports are available, filters are useful

Cons

connection sometimes is not so good, but mostly no problem

Review Source

lB

ludo B.  
CEO  
Sports  
Used the software for: 6-12 months

### "Great often but not every day"

December 16, 2022

3.0

A great way to accept credit card payment with my shop when it's working. The support is long and not really helpfull for a lot of demands.

Pros

easy way to pay with cash register .netEasy way to pay on a shop when it's working well

Cons

often it works but sometime it's so long to do a payment with a client, loading, disconnection, error, no connection... and you don"t know why and when it will arriv.

Alternatives considered

[Stripe](https://www.capterra.com/p/123889/Stripe/)[PayPal Point of Sale](https://www.capterra.com/p/171165/PayPal-Here-app/)

Reason for choosing SumUp

promotion on payment terminal, no more difference at the time.

Review Source

HL

Heather L.  
Owner  
Writing and Editing  
Used the software for: 2+ years

### "FiveStars"

August 3, 2022

5.0

Pros

The fact that one can be rewarded just for visiting a store or restaurant or any other place of business for that matter through five stars integration is always beneficial.

Cons

No complaints at this time. Everything is satisfactory.

Review Source

PS

Pam S.  
General Manager  
  
Used the software for: 1-2 years

### "Five Stars Loyalty simplified our loyalty program while improving our customer relations"

March 12, 2018

5.0

can't say that there is anything I don't like about the program. I was able to schedule announcements in advance which saved time. My customers appreciated not having to carry around a plastic or paper punch card. The tablets were easy to set up. Customers responded so well with the program. I am very happy we decided to use FiveStars

Pros

FiveStars not only helped create and maintain our loyalty program, but they also monitor customer interactions to turn a one time shopper in to a loyal customer. It is very user friendly. Customers use a tablet to enter their information and once they're in the system, we can reward them with coupons and incentives to come back to shop. FiveStars monitors how long a customer has been away from the store and allowed us to target certain messages to those customers who hadn't been in the store in a while. We were able to make our customer count stronger and created a sense of urgency with coupons and promotions. It was also beneficial that we could let customers know about upcoming events. I love that FiveStars wants you to be successful. They would call to check in and give useful advice and tips to continue to grow our business through the loyalty program.

Cons

I

Review Source

EK

Edmond K.  
Director  
Mechanical or Industrial Engineering  
Used the software for: Less than 6 months

### "Theft, Sumup are holding back £20,000 + of our funds for no reason without giving any reason"

March 7, 2024

1.0

Pros

To start with they were great now Sumup are holding back £20,000 + of our funds for no reason without giving any reason

Cons

Sumup are holding back £20,000 + of our funds for no reason without giving any reason

Reason for choosing SumUp

QR code, fast payments and daily statements To start with they were great now Sumup are holding back £20,000 + of our funds for no reason without giving any reason

Switched from

[Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)

QR code and fast payments Then To start with they were great now Sumup are holding back £20,000 + of our funds for no reason without giving any reason

Review Source

TL

Trish L.  
Ownet  
Food & Beverages  
Used the software for: 1-2 years

### "Horrible customer service and they take ur money"

April 6, 2020

1.0

They are not a good company and not trustworthy at all. Customer service is horrible and not willing to help. We are facing hard times right now as owners and I would never use them again. They are also expensive compared to other companies.

Pros

lthe database that it provided and let's u know the points .

Cons

This program was not the easiest to use. It always had errors. I decided to stop using there service because we were closing this restaurant and opening another. We were going to use them because we already had a database with them but I never recieved a letter stating how to return the equipment. They charged me 600. Then if I return it within 30 days I can have 50.percent back. How horrible. My manager waited for a shipping label with instructions on how to return and they said they only communicate thur email. The manager also stated that they did not have to even send an email to us either. That was a courtesy from them. When u use big companies they will send labels and refund the amount when u send everything back but not this company. Becareful they are horrible. Also my customer kept complaining that they send way too many emails and text.

Reason for choosing SumUp

I only choose them because the sells person said they will help thur out everything. That was a lie too. After I got set up he told me to call customer service for everything.

Review Source

VR

Verified Reviewer  
Account Manager  
Marketing and Advertising  
Used the software for: 6-12 months

### "Take your customer loyalty to new heights"

August 15, 2018

5.0

Pros

This product is amazing, it is not available everywhere but will definitely become widely used across all major cities. It makes your business look professional and passionate. They provide the sleek looking tech that customers use to enter their phone number and help is always around the corner when needed. Well worth the money! Social media is a crowded market place and using this to send customers rewards is a great way to add a personal touch. Sure there are other reward platforms out there, but from my experience this is the best yet. It is so simple to keep track, change rewards, upload data and contact your consumer base. If you are still thinking about it, this is me telling you to do it.

Cons

Not available everywhere and the only people you are reaching are the ones that are already customers. There is a feature in the app that you can search other fivestars businesses in the area but since it is still new, this feature is not useful in attracting new customers. Also in order to send SMS it is an extra cost.

Review Source

AR

Amanda R.  
Office Manager  
Retail  
Used the software for: 6-12 months

### "Worth The Investment!"

November 3, 2016

5.0

As a family owned business, we know the importance of customer loyalty. FiveStars allows us to see what motivates our return customers, and to keep track of the customers who are less regular. The set-up was easy. As soon as we received our tablets, a Customer Service person walked us through step-by-step. The software is user friendly, so we were able to implement FiveStars immediately. Their marketing specialists have helped us establish effective rewards and promotions. Technical support has been great too! In addition to their support phone number, FiveStars also has chat and e-mail contacts, which means we can always get an answer to any question we may run into.

Pros

Very user friendly software - Customer support is super! We run 5 registers at one time, and we are easily able to identify customers at the front counter. After a customer has been in once, we can call them by name as soon as they enter their phone number.

Cons

We have had multiple customers log in with both their home phone and their cell phone numbers, and it would be nice if there was a way for us to merge those two numbers together into one account without having to contact FiveStars each time this happens. It would also be great if their information could communicate directly with our order entry. It isn't a big inconvenience, but that would remove one extra step at the front counter if we didn't have to make entries manually.

Review Source

kZ

karter Z.  
Clinical Holter Technician  
Hospital & Health Care  
Used the software for: 2+ years

### "amazing"

August 3, 2023

5.0

Pros

I love Fivestars because it's SO easy to use! All of my favorite places have fivestars at checkout and it's so easy to enter your phone number linked to your account. Sometimes you don't even need your phone number as long as you pay with a card that's linked! I love earning loyalty points!

Cons

Nothing! I love this software and I love earning loyalty points to my favorite places

Review Source

SOGLOHOUN A.  
Logiciel  
Apparel & Fashion  
Used the software for: 1-2 years

### "Détecteur "

November 8, 2023

5.0

Pros

J'ai apprécié cette logiciel je vous remercie de nous vouloir créer cette logiciel c'est une logiciel qui permet de détecter les payent frodeux

Cons

Il a des fois que cette logiciel ne travaille il faudrait que cas soit stable

Review Source

VR

Verified Reviewer  
Advisor  
Accounting  
Used the software for: 1-2 years

### "Fivestars Review"

August 9, 2019

4.0

Overall, I'd say I've had a satisfactory experience with the product. Loyalty levels and retention shot up after adopting the system for 6 months, which is something to note, something like loyalty needs long cycles to study improvements, so don't be in a hurry to get results.

Pros

\- Super intuitive interface, low learning curve for getting up to speed for new users - It offers great segmentation and unique targeting of customers based on when last they came visiting. Which comes in very handy for retargeting efforts of customers gone cold.

Cons

\- Handling cases of duplicate entries could be smoother, such as multiple unique identifiers (such as a phone number) being inputed for the same customer. perhaps a merge feature to take care of such would be great. - It is a bit pricey, but I'd say it's worth the penny, when considering the extra value created for customers after a long time of use.

Review Source

JRE

J Robin E.  
Guest Service  
Retail  
Used the software for: 2+ years

### "easy to use..."

March 28, 2019

5.0

see previous entry. most experiences have been positive. unexpected loss of accumulated points is almost deceitful.

Pros

from a consumer standpoint, very easy to use. tracks points flawlessly.

Cons

wasted points. when someone drops out of the program & you've been accumulating points towards a special reward, it is beyond frustrating when they drop the program without notice, leaving the consumer without recourse. providers should provide those with accumulated points sufficient notice to use their points (30 days) before the program is dropped from that location. Supercuts left my spouse & myself with enough points amassed for "free" services when they suddenly (and without notice) no longer had a terminal. when you usually get your hair cut every 6 weeks, notifying customers at the terminal would be pointless, advance notification to customers via email or app when a provider like Supercuts is about to drop, allows us enough time to utilize our points. we spent a lot of money getting to that reward level. we should have a chance to use them instead of having them disappear.

Review Source

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