# Page 7 | SumUp Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is SumUp the right Billing and Invoicing solution for you? Explore 1470 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/170673/SumUp-Air/reviews

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SumUp

4.5 (1470)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 26th, 2026

# Page 7 - Reviews of SumUp

## Showing most helpful reviews

Showing 151-175 of 1470 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AS

Adina S.  
Co-owner of auto repair shop  
Automotive  
Used the software for: 1-2 years

### "Five Stars for FIVE STARS"

July 7, 2022

5.0

Pros

I love being a customer and earning rewards and as a vendor it gives us a chance to offer rewards to our customers as well

Cons

It takes a lot of point accumulation to get rewards

Reason for choosing SumUp

I signed up as a user at a small mom and pop shop and after opening the app I noticed the bonus for referrals to businesses so my boyfriend joined

Review Source

VR

Verified Reviewer  
Finance  
Accounting  
Used the software for: 1-2 years

### "Debitoor for the freelancer who wants to keep up to date with their business"

March 31, 2020

5.0

Debitoor is used by our one man business clients. We have found that they are able to see what is happening in their businesses from a financial perspective using this software. We then halp them with more detailed reporting and statutory reporting on a monthly basis.

Pros

Debitoor is great for our clients that run their own businesses as a one man show. They use it to send invoices to clients when onsite and when they are not onsite the software can tell you when your client has received and opened your invoice. This is great for small one man businesses as one can then immediately follow up on when payment will be made.

Cons

Debitoor does not allow for the full accounting function to be done on it, but it is a great tool for a one man business to have so they keep up to date with what is happening in the business as well as for simple cash flow and income statement reports .

Review Source

James D.  
MD  
Farming  
Used the software for: 1-2 years

### "Great product but can improve"

February 7, 2019

5.0

Taking payments from various credit and debit cards. But we are seasonal so having a monthly fee was not cost effective. This product solved that issue.

Pros

Ease of use when it works. simple pricing structure. Nice interface and like the ability to create shop items and groups.

Cons

Reporting in web interface is very limited. Sales and revenue reports need to be customisable. Items defined in the shop need to be reporting on as configured in their groups. Otherwise what is the point of having groups in the POS software/ Would be good if there was a web version that can integrate with online payment systems so that I only need to preocess reports from 1 system rather than 2 Blue tooth connecting is very flakey. Especially when pairing with another device. We have had lots of issues getting blue tooth connection to work and stay working.

Review Source

CV

Charlotte V.  
Directrice générale  
Restaurants  
Used the software for: 6-12 months

### "Service très très mauvais "

March 28, 2024

1.0

Pros

Aucune aide ou réponse de la part du service client , ils ne servent à rien , impossible d'avoir quelqu'un au téléphone pour résoudre les problèmes !! c'est une escroquerie !!!!

Cons

A fuir !!!! c'est une escroquerie !!! ils sont là pour prendre de l'argent mais pas pour rembourser ce qu'ils doivent !!

Review Source

HV

Hendrik V.  
Iwner  
Events Services  
Used the software for: 2+ years

### "What a gem "

June 29, 2022

5.0

Been great for business and came in very handy

Pros

A great gadget to take payments anywhere on the go

Cons

Must have a phone signal to be able to use it. If your phone dies or loses signal you can’t accept payments

Reason for choosing SumUp

Cheaper and easier to set up

Review Source

VR

Verified Reviewer  
Operations Manager  
  
Used the software for: 6-12 months

### "Great Loyalty Program"

July 20, 2018

5.0

Improved Loyalty program over the paper punch cards. Improved conversion and customer satisfaction. Saved time and frustration over lost paper cards and missing rewards.

Pros

The dashboard design is easy to use and customizable. The autopilot functions show the results in an easy to read format that makes it so nice in seeing what works and what doesn't.

Cons

For a while the customers name showed up on the admin page and you knew exactly who received the points. The latest updates removed the name from that screen - you can still look up the customer by clicking on the link, but its a step I wish they hadn't removed.

Review Source

MM

Mark M.  
Owner  
Retail  
Used the software for: 2+ years

### "Good but not great"

October 27, 2016

3.0

Been with Five Stars for a few years now. Just recently found out that if the customers don't "reply with Y,' they are not even getting our texts or emails. This was not always the case. I realize there is a law on the books now that requires this, but someone at Fivestars, should have reached out to us to alert us. I feel like the last year of sign ups, was a complete waste of time. My scanner never works. I got tired of calling in all of the time to fix it or get a new one. Now, we don't offer the cards anymore since the scanner never works. In the console it used to say, Text or Email. Now, it says, "Announcements or Promotions." I not sure who came up with that one. Text and email, is pretty cut and dry. Your retailers know exactly what those are and what they do. However, every time one of our stores goes to send something out, we have to back and look what Announcement is, and what Promotion is. Its like you are purposely trying to not be user friendly.

Pros

I used to like the data and it was easy to use.

Cons

The equipment and console.

Review Source

SY

Shelby Y.  
Law Student  
Law Practice  
Used the software for: 2+ years

### "Great way to produce loyalty "

January 4, 2023

5.0

Pros

This software encouraged me to continue to come back to get rewards, the rewards seemed like a bonus!

Cons

Sometimes I would get too many text notifications, but I was able to easily opt out and this varied on the business.

Review Source

VR

Verified Reviewer  
Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Perfect for small companies"

August 2, 2019

5.0

Pros

no monthly fee, just a ver small percentage of income which is taken before it goes into account. cheaper than any band or world pay option for small companies. machine is also portable and stylish

Cons

nothing. does exactly what I need. wouldn't change anything

Review Source

Marcelo S.  
Cybernet  
Telecommunications  
Used the software for: 6-12 months

### " SumUp, the best to sell and make money."

February 9, 2020

5.0

My experience was in the ads I saw on TV, and I decided to find out more, it was in 2018 that I saw that interest rates are low, starting with the excellent service for sale and after sales, delivery to my residence was fast, without any problem, and I have been using the device for 2 years and sales have grown since then, very good, well worth it.

Pros

I liked the software because you can earn good money on it by selling, usually people arrive at the store and have no money but she knows that there she accepts card machines the customer can buy, fast, practical and safe.

Cons

I never had any problem with SumUp, excellent service.

Review Source

CP

Crystal P.  
Insurance Agent  
Insurance  
Used the software for: 2+ years

### "I love this app"

April 5, 2023

5.0

Pros

This app is very easy to use. I love how it send me my rewards and keeps them on point. I am able to search locations near me very quickly.

Cons

One thing I do dislike about this app is that I am not able to link a new business. When I sign into another device it does not transfer my coupons over to my new account.

Review Source

SM

Stefano M.  
Ufficio tecnico  
Construction  
Used the software for: 2+ years

### "Buona soluzione economica e versatile "

January 1, 2023

5.0

Pros

La migliore soluzione a mio avviso per gestire i pagamenti con bancomat e carte

Cons

Unica cosa da segnalare che ad ogni avvio bisogna abbinare il sul io al telefono

Reason for choosing SumUp

Costi contenuti e senza dili

Review Source

JP

Johnny P.  
Owner  
Arts and Crafts  
Used the software for: 2+ years

### "Disgusting service "

January 23, 2023

1.0

The worst company for communication and customer service ever !!!

Pros

Awful service disgusting customer service worst ever experience

Cons

Everything the worst company ever I have used disgusting customer service

Review Source

TB

Tobias B.  
Designer  
Design  
Used the software for: 1-2 years

### "Usable for the entire company"

July 8, 2019

5.0

I am self-employed and do all my corporate accounting (simple accounting) and tax reporting. My tax consultant checks my entries and uses them to prepare the annual balance sheet. I also fully automate the respective advance return for sales tax with Debitoor.

Pros

I like that with Debitoor you can basically do all the bookkeeping. This ranges from the recording of expenses and revenues to the calculation of company balance sheets and the advance return for sales tax. My tax advisor is fine with her own login and can export all data, etc. This is very convenient.

Cons

In some places it is a bit difficult to understand the interface. Sometimes it is not the system's fault but also the EU's bills. Sometimes you get confused with the taxes. The OCR scanning of expense receipts is not always correct for automatic recognition.

Review Source

Rohan B.  
Marketing Executive  
Information Technology and Services  
Used the software for: 2+ years

### "Fivestars"

August 13, 2019

4.0

overall it is a good and easy software.

Pros

It is easy to signup and people are more willing to participate in the rewards because it is very easy to operate.

Cons

The software is more expensive in comparison to other software.

Review Source

KL

Kimmo L.  
Board member  
Marketing and Advertising  
Used the software for: 1-2 years

### "Excellent payment system to our shop"

December 8, 2022

5.0

SumUp is our credit/debit card system and it allow our customers to pay with their cards. Excellent.

Pros

We have been using SumUp around two years now at our shop (fashion) for taking all card payments. Over 100 000,-/year has gone via SumUp and it has never failed us, not once. Easy to use (both shop and customer), all main payment cards, fast transactions which has never failed. Good reports.

Cons

There is nothing not to like so far. We haven't use invoicing, so we cannot say anything about that.

Reason for choosing SumUp

This was the best.

Review Source

Liz W.  
Independent contractor  
Arts and Crafts  
Used the software for: 6-12 months

### "Makeover needed! "

November 17, 2022

2.0

Pros

I like that you can earn rewards at local spots. It lets you know everytime you gain a point from signing in at businesses that are affiliated.

Cons

It's not very up to date, it could use some sprucing up. I wish it had more businesses on the app. You can't hit the back button, you have to hit the X. I wish it also had a list of all businesses that are involved in this program.

Review Source

ZK

Zack K.  
Director  
Computer Software  
Used the software for: 2+ years

### "Great way to engage customers and get detailed behavior metrics"

April 11, 2021

4.0

Overall great for consumers and very valuable data for the restaurants to understand the customer.

Pros

Fivestars is a quick way to setup a loyalty program if you don't already have one. You don't need to be the size of a chain store to provide one and this has better customer marketing than the traditional punch card / stamps. Set your loyalty reward (i.e. 10 trips = 1 free item) and start seeing the repeat business. It's very frictionless to setup and in most cases, the customer just needs to quickly key in their phone number to log a visit. The real key is understanding the pattern of customers and being able to tweak loyalty rewards to increase business. The mobile app is great for consumers to track their trips and points.

Cons

Pricing is subscription based, per month pricing. It's not inexpensive but they do provide the install kit. It may take some time at first to see real benefits if you are not aggressive with promotions.

Review Source

TR

Trey R.  
Owner  
Retail  
Used the software for: 6-12 months

### "Excellent Loyalty Rewards Program for Small Businesses"

December 1, 2016

5.0

The pros: We are a large consignment clothing store and are fairly new to formal loyalty programs. The Fivestars program has been immensely popular and has definitely resulted in revenue increases. Out flash sales have transformed into buzz-worthy events where, before, they were hardly noticed. We strongly recommend Fivestars if you are looking into a rewards/loyalty program for your small biz. Retention has been very high as reward points/spiffs have become a valuable commodity for our shoppers. Now for the (minor) cons: There does not seem to be much crossover between our business and others that use Fivestars based upon our anecdotal eveidence. I wish it was more of a local movement. Maybe one day it will be. Also, as far as the technical underpinnings, the API should be exposed to worthy customers (or those willing to pay a modest fee) so that they might integrate it with lesser-known point-of-sale platforms or databases; the company essentially refuses to do this, even though it would benefit both parties. Also, the tablets provided are nice but not without the difficulties associated with wi-fi enabled Android devices. Sometimes they go haywire and we are shut down inexplicably. Let's hope hardware improvements come. ( i'd bet Apple iPads, for instance, would probably provide a huge boost to the overall system reliability.)

Pros

See review.

Cons

See review.

Review Source

VR

Verified Reviewer  
Web Developer  
Financial Services  
Used the software for: 6-12 months

### "Great but not the best"

March 12, 2019

4.0

Very modern, to some people even futuristic. It delivers on all of its techological and connectivity promises. But clients don't trust it completely. They want to pay at a bulky payment terminal with a printer.

Pros

It honestly delivers on it's promises. The POS device is really lightweight and carrying it with you is no hustle at all. In comparison to the payment terminals that banks provide - this one is a jewel. You can have it in your purse at all time and only notice it when yu need it. With it's inbuilt internet connectivity it is really self relient and independant.

Cons

Not everyone trusts a paperless transaction. Yes you can email them the receipt and that is very modern. But when it comes to their money a lot of people are very conservative. I see a lot of people prefering to pay at a bulky POS terminal that they recognise. One that will print them a detailed report of what happened a the time of payment.

Review Source

PX

Phill X.  
Personal Trainer  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Cheap and easy to use, quick to payout"

December 14, 2022

5.0

Amazing - would definitely recommend for all small and medium businesses.

Pros

The battery in the card reader lasts FOR AGES. The software is really easy to use and the ability to text or email receipts is good. The best bit is that it pays out the next day.

Cons

To be honest the only issue I’ve had it sometimes it is slow to connect to the cars scanner but other then that it’s great.

Reason for choosing SumUp

Stripe were a lot more expensive.

Review Source

Humberto A.  
Teacher  
Education Management  
Used the software for: 2+ years

### "It's always great to receive an added bonus"

August 11, 2019

5.0

Pros

The software is easy to use for customers. You just use your phone number and create an account. So many companies use them for added bonuses when you buy something using their membership. I've gotten discounts, free meals, and even gotten recommendations for new places because of Fivestar.

Cons

Honestly, I haven't had any issues with Fivestar at all as a customer. The only time I've gotten frustrated with it has been because the store or restaurant that uses Fivestar has had internet issues and I don't get my points.

Review Source

JM

Jamil M.  
Columnista  
Broadcast Media  
Used the software for: Less than 6 months

### "Utilisimo procesador de pagos en puntos de venta portátiles"

January 27, 2023

5.0

Necesitábamos un aparato fácil de llevar para hacer nuestro punto de venta de entradas, las empresas se quedan un porcentaje bastante alto o cobran luego al cliente por esa gestión, así que con este producto podemos tener un tpv portátil y fácil de llevar a nuestros eventos y vender las entradas nosotros mismos pudiendo cobrar con tarjeta sin problemas.

Pros

Lo fácil de llevar que es, en un bolsillo apenas se nota, el tener todos los datos en la aplicación, la baja comisión del 1% que aunque un TPV comercial tenga una menor, tienes que pagar una tasa mensual o anual, que a nosotros no nos interesa por la temporalidad tan irregular que tenemos en los eventos.

Cons

Alguna vez se le va internet o la conexión al aparato y se convierte en un problema, en un momento crítico no poder recuperar esa conexión se convierte en una pesadilla, nos pasó una vez pero al rato volvió, aunque nos hizo atrasar todo.

Reason for choosing SumUp

No conocíamos otro producto similar (en características).

Review Source

CaS

Carlos andres S.  
Operario  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Plataforma de pago."

December 9, 2022

5.0

La ventaja de recibir los pagos de los clientes de la marketplace.

Pros

La facilidad de uso a la hora de recibir el pago de los clientes.

Cons

Hasta el momento todo me parece bien, es muy completo.

Review Source

CM

Carlos M.  
Owner  
Automotive  
Used the software for: 1-2 years

### "1200 dolls s rip off"

May 4, 2020

1.0

I was with this company for around a year, it didn’t work for me, the equipment was never working, always turning off by itself, I had only one tablet, they sent me another tablet to replace the first one, it didn’t worked for me, So i canceled, I didn’t had a contract at that time already, then, a month later I get hit with a 1200 hundred dollars, So I called to ask why , they told me I had 5!! Tablets!, wich was not true at all!! They didn’t wanted to to anything about their mistake!, they told me that’s what it was showing on their computer and that’s what it was, I had to call my bank to dispute the transaction!! I would never recommend this company to anyone!!

Pros

None, it wasn’t even working , i had it for like a year and it never worked properly, so I have no pros for this company, equipment

Cons

No idea, I didn’t like anything about it

Review Source

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