# Page 8 | SumUp Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is SumUp the right Billing and Invoicing solution for you? Explore 1470 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/170673/SumUp-Air/reviews

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SumUp

4.5 (1470)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 26th, 2026

# Page 8 - Reviews of SumUp

## Showing most helpful reviews

Showing 176-200 of 1470 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

lW

lindsey W.  
Bakery Manager  
Food & Beverages  
Used the software for: 1-2 years

### "Satisfied Customer"

December 27, 2022

5.0

Pros

I like all the marketing it does for us to really get our name out there, and the products in store make it easy for customers to use

Cons

Sometimes it runs a bit slow, or I cannot find a customers account, but it is easily resolved

Review Source

SF

Stephanie F.  
Assistant teacher  
Primary/Secondary Education  
Used the software for: 2+ years

### "Five stars system review "

January 10, 2020

5.0

My overall experience with Fivestar has been amazing. At Christmas I found myself going to stores I knew had Fivestar, so I could earn check-ins and points for my purchases. I now have a text from one of my favorite stores on their upcoming big sale, AND a $5 off that I can use on my next visit - just for shopping at a place I was going to most likely go to no matter what, but with this system they can have the reassurance I will be back :) It’s a win win in my book. Great idea, and all businesses should have a Fivestar machine at checkout.

Pros

I love that I can go into one of my favorite stores, be able to type my phone number in, and earn points for shopping at a place I was going to anyways. Earning points and check-ins that reward me in time with money will make anyone smile.

Cons

I honestly can’t say I have found anything wrong so far with this software itself. I do wish sometimes I would be reminded to make sure I put my phone number in by the store clerk themselves, but that is in no way the fault of the Fivestar service system.

Review Source

Osiano Z.  
Gestion clientèle  
Import and Export  
Used the software for: Less than 6 months

### "Meilleur logiciel de fidélisation pour les entreprises"

October 10, 2023

5.0

Pros

Simplicité d'installation et facilité d'utilisation, informations détaillées sur les clients et leurs achats, Stimulation des ventes grâce à une interaction multi-canal continue avec les clients, suivi des actions marketing et d'évaluation et d'analyse du programme de fidélité.

Cons

C'est un logiciel qui offre des fonctionnalités que j'apprécie bien et je n'ai pas de points faibles à souligner

Review Source

AFS

Ahmad Farhad S.  
Vice President  
Management Consulting  
Used the software for: Less than 6 months

### "Great Auto Marketing Partner!"

December 1, 2023

5.0

This product is a great useful partner for my business, we deliver some of our marketing materials to our loyal customers with this. It's easy, quick, and professional. Thank you FiveStars.

Pros

I use FiveStars for our business weekly and monthly newsletters, reward programs, referral programs, and survey forms to find new customers and keep our current loyal customers happy. It's so easy to do automation marketing with this product.

Cons

The product is amazing, but I still would love to see new tools in it.

Review Source

Coty T.  
CEO  
Retail  
Used the software for: 6-12 months

### "Great option for loyalty programs!"

September 12, 2019

5.0

Overall, Fivestars has given us the chance to reward our customers and a great price and and an awesome way to manage our promos and program! I'd highly recommend them!

Pros

Fivestars made creating and managing our loyalty program in store so fun and easy! It allows us to create promotions, coupons, track loyalties, and customize every aspect of our program!

Cons

Using this software, I have no experienced anything about this that we did not like. It has been a very pleasant and fun experience

Review Source

Adam R.  
EA  
Computer Software  
Used the software for: 2+ years

### "Good app, but sometimes difficult to find deals"

February 25, 2020

4.0

Overall it's a good app, but it would be better to have some way to remember and know when to use your five stars account at a place. Lots of the time I've only noticed places take five stars after I've already paid.

Pros

I love these rewards programs and it's really fast and easy to accumulate points quite fast to get a free or discounted item.

Cons

It's hard to remember which places use five stars and in the app it's annoying to have to press the bubble again to get out of the business rather than just pressing out (it won't let you).

Review Source

FY

Frusquin Y.  
Project Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Good software that rewards its customers"

November 28, 2023

4.0

Pros

Loyalty programs strengthen the relationship between customers and the company, enticing customers to return to enjoy the rewards. By offering incentives, these programs encourage customers to make repeat purchases, which can contribute to sales growth. Loyalty programs allow businesses to collect data on customer purchasing preferences and habits, providing thus useful information to personalize offers better understanding customers, companies can target their marketing efforts more precisely, thus improving the effectiveness of their campaigns.

Cons

Setting up and managing a loyalty program may incur costs, particularly for issuing rewards, managing the associated technology and promoting the program. Programs that are too complex can discourage customer participation if they find it difficult to understand the rules or keep track of their rewards. Some customers might be loyal primarily because of rewards, which can make loyalty less stable if rewards are changed or removed. In some industries, many loyalty programs coexist, which can dilute the impact of each and make differentiation more difficult.

Review Source

Ashley W.  
IT Technician  
Computer Software  
Used the software for: 1-2 years

### "5 stars for Fivestars "

June 14, 2022

4.0

I have saved so much money with fivestars. I get discounts every time I use it at participating retailers. Would definitely recommend to anyone.

Pros

What I LOVE most about this is how easy it is to use. Whenever I am checking out at the store I use fivestars with all I have to do is type in my phone number and boom instant discount from the rewards program.

Cons

There’s literally nothing I don’t like about this software it’s great in all aspects and never once have had an issue

Review Source

Gabriella F.  
Social media Manager  
Marketing and Advertising  
Used the software for: 6-12 months

### "Il pos portatile migliore in commercio"

February 21, 2023

5.0

Il vantaggio ottenuto è quello di avere un pos portatile sempre con me per ricevere pagamenti con carte di credito o bancomat

Pros

Utilizzo Sumup da quando ho aperto la partita iva un annetto fa, in quanto a causa degli obblighi istituzionali, anche i consulenti sono obbligati ad avere il POS. Mi sono trovata molto bene, commissioni basse, facile da utilizzare e intuitivo.L’all a cui si collega è anch’essa semplice.Utile sia per un negozio fisico sia per un consulente che non ha una sede fissa.La possibilità di inviare la ricevuta direttamente via sms è un surplus eccezionale.

Cons

Bisognerebbe migliorare soprattutto la velocità con cui l’assistenza risponde poiché risulta essere un po’ lenta.

Review Source

KF

Kesari F.  
Owner  
Arts and Crafts  
Used the software for: 1-2 years

### "Deals made convenient "

March 5, 2019

5.0

Pros

It's always fun walking into an establishment and seeing the FiveStar console, knowing that I am either going to see a new deal and save money, or I am going to contribute to a future deal. I even like the encouragement it gives me to try something new when, say, the deal is "free dessert" and I've never had the dessert at that cafe before! The whole system in general is a really great way to buy and consume products with a little more mental comfort about my wallet and a little more excitement about the fun deals and discounts I'm about to receive!

Cons

My least favorite thing is that the cashier and I see two different screens. I'll see a deal and sometimes they don't acknowledge it and finish my order before I can add it, or add a deal before I've confirmed I want to use it. This mostly depends on the cashier and not the software itself, but it can be frustrating trying to communicate to cashiers that aren't present or listening to my desires when it comes to using my FiveStar points!

Review Source

Fedra S.  
Photographer  
Photography  
Used the software for: I used a free trial

### "It is an excellent software!!"

April 16, 2019

5.0

I've a small photographic company that is emerging and I'm looking for the right tools to accompany it in its growth. Having an administrator of invoices, forms and budgets, expenses that also allows me to have a register of clients and products is something that would do well to my company, so I am evaluating the purchase of this service. I think it offers many benefits and at a good price.

Pros

The interface is intuitive and it's very friendly. It's easy to use, everything is very organized. Immediately after placing the country in which I reside, the exact amount of the tax charged in the country is placed. You can modify the templates of the emails that customers will receive with the invoice data. It allows to have a client registry, saves predetermined messages. It allows to take an expense management. . I can have a list of products The truth is that I like it a lot. I'm looking at the trial version and it's convincing me to have it in my business. The prices are quite accessible and from what I see you can easily climb if you have a small company like mine.

Cons

So far everything I've seen and tried from the software I really like, including the price since it's very accessible.

Review Source

FY

Faye Y.  
Manager  
  
Used the software for: 1-2 years

### "loyalty, simple"

June 5, 2018

4.0

Sending messages to customers to inform them our new promotion, which greatly attracts customers coming back and keep updated with the deals.

Pros

Basically, it works as a loyalty program and at the same time, it offers the function of sending out the message to customers (who joined the FiveStar loyalty program). So we can directly send out the promotion info/deals to the customers and it's no limit of the messages' numbers under the subscription plan. Customers can check their fivestar point and receive the updates from different stores via the fivestar app.

Cons

You are not only paying per month for the subscription plan but also paying extra for every customer FiveStar help you attract them back to your store. Plus, the app and the software sometimes will down due to the technical issue, for example, the free drink voucher cannot be redeemed via the platform.

Review Source

MR

Mathilde R.  
Micro entrepreneur  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Excellent "

December 20, 2022

5.0

Pros

Commissions fixes, pas de frais de location

Cons

Manque la possibilité de créer un lien de paiement que l’on pourrait mettre sur les factures

Review Source

Nipuna R.  
Aircraft Maintenance Trainee B1.1  
Airlines/Aviation  
Used the software for: Less than 6 months

### "Customer loyalty with STARS"

August 27, 2019

4.0

Fivestar is an user friendly program which helps to keep update with customers. Help to build loyal customers by sending them messages to inform about new promotion and keep updated them with the deals.

Pros

This is simple and user-friendly as well as it is customizable. Super customer service. It helps to get critical customer data.

Cons

Its SOMETIMES hard to reach customer support quickly.

Alternatives considered

[Marsello](https://www.capterra.com/p/152524/Goody/)

Reason for choosing SumUp

Its little bit easy to use.

Review Source

SL

Savannah L.  
Owner  
Computer Games  
Used the software for: 2+ years

### "A Great Way to Keep Customers Coming Back"

April 22, 2021

5.0

Overall, the pros significantly outweigh the cons with FiveStars. Its ease of access for both the customers and the employees, and the increase to customer retention 100% make it worth it to install in ANY small business.

Pros

FiveStars tracks important data, such as customer points, their last day in the store, their first day in the store, PLUS you can add your own notes (for instance, if you know a customer is a "problem customer", that can be noted for any employees). It's super easy for the customers to use, too. All they have to do is type in their number, and they're done on their end.

Cons

With FiveStars, you can set up automatic discounts and coupons for customers to receive. This is great, until the customers notice that they receive them regularly after not returning for X amount of days. It can be easily abused by the customers to consistently get free discounts by just waiting a little longer to come in.

Review Source

SH

Sherissa H.  
Homemaker  
Construction  
Used the software for: Less than 6 months

### "Five star gets five stars from me!"

February 28, 2023

5.0

Overall this is a wonderful software and great for development in my company.

Pros

Great software that allows easy membership management.

Cons

A little pricey but we’ll worth the cost.

Review Source

Kineta G.  
Sole Proprietor  
Retail  
Used the software for: 1-2 years

### "Five-star gets a gold star!"

February 15, 2023

5.0

Pros

A great asset of options to keep earning loyalty rewards.

Cons

Everything was fine to me, I haven't noticed anything negative about it yet.

Review Source

VR

Verified Reviewer  
Associate Therapist  
Mental Health Care  
Used the software for: 6-12 months

### "Not Quite Sure How to Obtain My Rewards?"

April 15, 2020

3.0

I have used Fivestars rewards as a customer at many dining establishments.

Pros

I have been prompted to sign up for Fivestars rewards whenever I visit certain retail businesses, such as cafes and bakeries. It is very easy to sign up, I think you simply enter your phone number, and it's very high tech if the venue has it set up properly.

Cons

Though its' easy to sign up for Fivestars rewards, I think I've only managed to obtain a discount or reward once or twice. I'm not sure how you track your usage or what offers are available to you. I know that they text you to enroll you into their updates, but the updates aren't very frequent, and I'm wondering if there's a way to sign up for an account online with your phone number so it's more practical to keep track of the rewards coming to you?

Review Source

Roy R.  
Marketing Manager  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Fivestars is a wonderful restaurant rewards program that gets your customers back"

October 11, 2019

5.0

Overall, I would recommend this customer loyalty program. A large portion of my customers use it and I see them coming back for more.

Pros

The best part of this application is my customers get rewards for eating at my restaurant. The more they come, the more points they get. In return the more business I get, a lot of people use this.

Cons

The set up process is a little confusing. I had called customer service for help and was on hold for half an hour.

Review Source

VR

Verified Reviewer  
Maintenance Supervisor  
Government Relations  
Used the software for: Less than 6 months

### "Loyalty Reward Platform!!!"

April 9, 2022

3.0

Overall It's A Useful Platform For Businesses That know How To Use it To their Advantage.

Pros

It's Easy To Have Multiple Businesses Stored On The App For Loyalty Reward Tracking Which Is Awesome. Customers Love The Platform. They Enjoy knowing That They Are Getting Rewarded For Staying Loyal To Our Team.

Cons

The Customer Service Needs Some Work!!! But it's ok As a User They Don't Notify You to Use Your Points Before the Company opts Out . Which Wastes Points & After Some Time The Customer Will Not Return.

Review Source

VN

Vy N.  
Owner  
Cosmetics  
Used the software for: 2+ years

### "Good value and a no-brainer for offline trading"

July 28, 2023

5.0

Pros

The physical SumUp is sleek and looks good on display. I also like that there is no recurring subscription / service fee - you pay upfront for the card reader, and they deduct a reasonable fee from any transactions that are processed through their platform. Inexpensive and good value for even small traders. The battery also lasts a very long time on a charge and doesn't deplete even when left for longer periods.

Cons

The card reader will sometimes connect to other SumUps in the area. Not a huge problem since it will ask you to confirm whether the ID number is correct before you proceed, just a bit annoying when you have customers waiting.

Review Source

AS

Adnan S.  
Self employed  
Construction  
Used the software for: 2+ years

### "Efficient and practical program"

July 4, 2019

5.0

All in all: I can recommend this software.

Pros

The user interface is very simple. I write all my offers and bills exclusively with debitoor. I have my finances totally under control and can easily digitally review all my expenses. The app runs seamlessly (android). I honestly do most of my work on my phone while I'm on the go, thanks to debitoor. The customer service is quick to reply and friendly.

Cons

I don't have anything negative to report.

Review Source

KH

Kerry H.  
Manager  
Retail  
Used the software for: 6-12 months

### "Five Stars is great for discounts"

May 10, 2019

5.0

I really like that software and ease of use with it, but I can't stand their customer support. I'll be contacted by 3 or 4 people in one week about an issue that one person can handle. They don't seem to have a lot of communication between team members, as well as not being able to just solve simple issues without making a big deal out of it.

Pros

I like that this system integrates with the POS that we already use. This helps a lot when training new employees as it's somewhat simplified. I also do like that I can send out messages whenever I choose to notify our customers of sales/promotions we may be running.

Cons

I don't like that they automatically send texts to our customers to get them back in the store within 30, 60, or 90 days. I don't want my customers to be too overwhelmed with texts from this system.

Review Source

TH

Tiffany H.  
Associate manager  
Food & Beverages  
Used the software for: 2+ years

### "Great for bringing back customers "

April 30, 2022

5.0

My experience has been extremely pleasant. I definitely recommend this company. They are on top of their software game.

Pros

This software is the best. I like that it's easy to use for the company and the customers. This reward program brings customers back.

Cons

I really like everything about this software. No problems in 2 years

Review Source

VR

Verified Reviewer  
General Manager  
Retail  
Used the software for: 6-12 months

### "Fivestars review"

September 30, 2019

5.0

Fivestars was easy to set up and our customers really liked it.

Pros

Fivestars is great for scheduling announcements, creating and maintaining a loyalty program and keeping in touch with your customer base.

Cons

It's on the expensive side, which is a negative aspect for small businesses. It does work well but I'm not sure if it's worth the expense.

Review Source

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