# Page 9 | SumUp Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is SumUp the right Billing and Invoicing solution for you? Explore 1470 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/170673/SumUp-Air/reviews

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SumUp

4.5 (1470)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 26th, 2026

# Page 9 - Reviews of SumUp

## Showing most helpful reviews

Showing 201-225 of 1470 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KB

Karine B.  
Traiteur  
Hospitality  
Used the software for: 2+ years

### "Simple, pas cher et efficace "

March 25, 2023

5.0

Pros

Tout.La simplicité. La charge qui dure longtemps. L'envoi de lien de paiement. Le prix.Le design du boîtier.Pas d'abonnement.

Cons

Aucun. J'ai tout aimé. Si j'étais gourmande, je dirais qu'un prix plus bas serait encore mieux, mais faut pas exagérer ;)

Review Source

VR

Verified Reviewer  
Recruiter  
Food & Beverages  
Used the software for: 2+ years

### "User friendly and beneficial! "

July 18, 2018

5.0

perks and gifts and deals at places I already like to spend my money at!

Pros

I like how easy it is to use quickly (connected to phone number) and easily take advantage of perks and rewards at places you frequent.

Cons

Nothing I can think of at this time- maybe there could be a quicker way to sign in at locations rather than typing in phone number, but not sure how that would work.

Review Source

VR

Verified Reviewer  
Optometrist  
Hospital & Health Care  
Used the software for: 2+ years

### "Great for discount hunters "

August 27, 2019

5.0

Overall I enjoy their loyalty programs for free drinks or discounts. It's really easy to use since it's connected to your phone number and keeps track of points for you. I hope more establishments adopt Five Stars. I also like how they email me discount when I haven't been to an establishment in awhile.

Pros

I like the ease of knowing about offers or loyalty programs in my current vicinity. The map is good for an overview of all the participating retails and restaurants. The interface is clean and simple. I definitely like how they keep track of loyalty points for you and since it's connected to my phone number there is no chance of losing points.

Cons

I doesn't have many functions yet. Wish they could include a yelp link or show how many stars the establishment have.

Review Source

JC

Jason C.  
owner  
Retail  
Used the software for: 1-2 years

### "Fivestars gets a 1 out of 5"

October 15, 2019

4.0

There are no problems to solve besides to get rid of fivestars completely. all five stars does is get maybe 1-3% of customers to shop more often, but the concept of increasing sales and bringing customers back on a regular basis is completely and falsely advertised.

Pros

The idea and concept is great its like a loyalty card you would use at safeway or giant but for multiple stores

Cons

BUT it doesnt work for small businesses, doesnt work in the suburbs or in areas that dont have many shops signed up withe fivestars the cost to maintain account is extremely expensive and DOES NOT INCREASE SALES whatsoever

Review Source

AG

Amrinder G.  
CEO  
Internet  
Used the software for: 6-12 months

### "It's ok Not that great. Sometimes pretty useless."

October 16, 2019

2.0

Always Frustrating !!!!

Pros

Sometimes you get discounts like $5 OFF or free entree or something. so basically you get like 6-8% back on your actual spend depending on store but since the store owners don't know how to credit it so it's mostly like 1-3% back on your actual spend at store Which is still better than getting back anything but I would suggest they need a better message and training to actually make it work.

Cons

Most store owners cashier don't know how to credit points. Confusing App and Confusing in-store experience. Store Kiosk logs out in 4-5 seconds if you press skip. Most people don't know how to use it and very frustrating experience. Their Advertising and design needs new people!

Review Source

LR

LYNN R.  
owner  
Restaurants  
Used the software for: 6-12 months

### "Not much for the money"

May 19, 2021

5.0

Nice people. Very helpful. Good support. Decent training. Not everyone can teach.

Pros

It's easy to use and our customers like the system. They enjoy knowing they are getting a reward for being loyal to us.

Cons

Too expensive for what we are getting out of it. The only reason we keep it is because customers expect a rewards program everywhere they go. They requested it, so we got it. They like it and feel like they are getting something back for being loyal to us. It is really an expense we wish we didn't have. The only thing we do with it is keep up with the points for rewards. Can't afford any other services out of it. We're a small mom and pop. Maybe is better for larger companies with more profit margins.

Review Source

VR

Verified Reviewer  
Human Capital Services Senior Consultant  
Accounting  
Used the software for: 6-12 months

### "Customer impact has been amazing"

March 23, 2020

4.0

I would highly recommend using this product for promotional/marketing campaigns, notices, and general communication.

Pros

Fivestars makes contacting, promoting, and engaging our customers extremely easy. We send out weekly promotional emails to clients through their messaging platform and we have proved out noticeable engagement increases for our key clients and target markets.

Cons

The only con I can really think of is that sometimes trying to contact customer/user support can be difficult when issues or bugs arise. I have only come across a few negligible bugs, so not a huge deal, but it would be great if they built our a support chat bot function to address these concerns.

Review Source

Patrick B.  
Associate, Commercial Division  
Real Estate  
Used the software for: 2+ years

### "Easy to use rewards software"

January 7, 2020

5.0

Overall, I love the Fivestars loyalty program and would urge anyone to sign up for it.

Pros

I love Fivestars because it allows me to track and use rewards at all of my favorite retailers. They provide great rewards through na easy to use software.

Cons

A lot of the retailer I frequent are not enrolled in the Fivestar program. I wish it could be used at more retailers.

Review Source

SK

Steve K.  
Software Engineer  
Hospital & Health Care  
Used the software for: 1-2 years

### "Fivestars brings loyalty programs to all restaurants"

March 26, 2019

4.0

Fivestars allows for enhanced customer experience through customizable loyalty programs.

Pros

For the business owner (not just restaurants), this enables you to incentivize repeat customers without having to set up your own program. The most valuable part of Fivestars is the data that they provide regarding customer visits and spending patterns. It's definitely worth it to provide a discount or free item in exchange for all the repeat business. Fivestars will provide a tablet with an app and you can go ahead and custom the type of deals you want to offer.

Cons

Fivestars relies on the customer providing a telephone number as their UUID. This is quite the security risk and also isn't the best customer experience. They finally have a mobile app now but it's mainly for checking progress and points. It would be best if they setup some type of NFC so that you can just tap to check-in.

Review Source

BG

Belinda G.  
Grandma  
Accounting  
Used the software for: 1-2 years

### "Amazed"

December 5, 2019

5.0

I know the price is a little more then I wanted to pay but I look at it like this. If I didn't have this then I would have to hire to someone to do data entry and that would cost me more and if I done it then I would be behind in my daily work. So, I'll stick with this.

Pros

Love the time and money saved. Very easy to set up and user friendly. It has brought in more customers and loyalty customers for me.

Cons

Only had a few but nothing that really hurt my business but mainly had a problem getting through to customer support. It wasn't nothing major, just needed to get reassurance.

Review Source

JI

Jonathan I.  
Sales Manager  
  
Used the software for: 2+ years

### "Best rewards program out there"

April 4, 2018

5.0

Pros

Rewards programs are an ingenious marketing tool and I think no one does it better than FiveStars. The way users can conveniently "check-in" with their phone number, receive text messages with new offers from FiveStars and earn rewards with points. I really like how mostly local, small business are have offers from FiveStars. It makes it even easier to support them over the large corporate chains, which I enjoy doing.

Cons

My only gripe is losing points due to businesses that switch to a new rewards program or those who have gone out of business, I wish there was a way FiveStars would convert points in these scenarios, so that I don't feel like my loyalty to a certain establishment was for nothing.

Review Source

VR

Verified Reviewer  
Amministrativa  
Veterinary  
Used the software for: 1-2 years

### "Un POS cordless di facile utilizzo"

February 6, 2023

5.0

Pros

Il suo utilizzo è estremamente facile, anche per i non addetti alla gestione dei pagamenti.Semplice e intuitivo, grazie all'applicazione collegata sul telefono si possono tenere sotto controllo tutte le transazioni e gli incassi giornalieri.Per il suo funzionamento serve una sim da collegare al dispositivo e uno smartphone. E' possibile inviare al cliente copia del pagamento con un sms o tramite email.

Cons

A volte la connessione tra il telefono e il POS non avviene in maniera automatica ed è necessario fare più tentativi.Le commissioni sono più alte rispetto ai POS tradizionali.

Review Source

TH

Thiago H.  
Administrador  
Retail  
Used the software for: 2+ years

### "Máquina de cartão de crédito funcional, com boas taxas e boas funcionalidades"

May 1, 2023

5.0

Ótima máquina de cartão com boas taxas e funcionalidades

Pros

Praticidade em alternar os modos de recebimento entre antecipado ou parcelado. Possui chip de dados que permanece ativo mesmo ficando um bom tempo sem usar a máquina, além de poder usar wi-fi. Relatórios fáceis de entender. O pagamento cai direto na conta bancária cadastrada.

Cons

A máquina é bem frágil, precisa tomar muito cuidado.

Review Source

NM

Nadjaliette M.  
Sales assistant  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Props "

April 11, 2019

5.0

I used Fivestar years ago when I worked at metro pcs and went to college back in 2012. I always told people to download it and it was a great app. I’m glad you guys did a great come back. I love it! Getting more involved! I would love to work as a sponsor.!

Pros

I love that it helps find nearby places that are a part of five star.

Cons

More offers and deals within companies. Maybe a rewards within fivestar.

Review Source

Laura E.  
Marketing Specialist  
Marketing and Advertising  
Used the software for: 1-2 years

### "Not the Best Software"

September 13, 2019

3.0

Once the flaws of Fivestars are fixed, this software has the potential to be a force to be reckoned with in the customer loyalty points industry.

Pros

The feature I like most about Fivestars is the map that indicates participating businesses in the immediate area.

Cons

The interface is not the most user-friendly nor the most responsive. The accumulated points based on checking in to participating businesses are rarely accurate. Also, the redemption screen is slightly buggy at times as well.

Review Source

TS

Tatiana S.  
Geschäftsführerin  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Wir bekommen das Geld seit Monaten nicht ausgezahlt."

June 21, 2023

1.0

Jeglicher Versuch mit dem Support scheitert. Es gibt nur Standart Texte als Antwort. Keine Möglichkeit einen persönlichen Kontakt aufzunehmen. Man kommt einfach nicht voran und unseres Geld wird weiterhin zurückgehalten.Ich würde niemandem diesen Dienst empfehlen! Man fühlt sich schlicht und einfach betrogen!

Pros

Es gibt nichts, was ich als Vorteile bezeichnen könnte.

Cons

Bei der Einrichtung scheint es alles unkompliziert zu sein, aber dann wenn man sein Geld monatelang nicht ausgezahlt bekommt, stellt sich heraus, dass man mehr Unterlagen als bei jeder Bank, bei Kontoeröffnung, vorliegen muss. Es werden sogar Unterlagen angefordert, die überhaupt nicht existieren.

Review Source

Eric D.  
President  
  
Used the software for: Less than 6 months

### "Five Stars is Boosting My Restaurant Business"

March 7, 2018

5.0

Great product to grow your restaurant business with powerful rewards that customers love!

Pros

The software is easy to use and enable my team at Clean Eatz to collect 100s of phone numbers and customer contact information every week. Our customers love it because they are able to collect points that add up to real rewards that are awesome. I love the simplicity of the system. The notifications and text messaging feature makes it easy to reach your customer with an offer on the fly.

Cons

Reporting and analysis. This needs to be improved to better understand what rewards are being used the most to better prepare restaurants.

Review Source

VR

Verified Reviewer  
Network Architect  
Telecommunications  
Used the software for: 2+ years

### "good loyalty program"

August 27, 2019

4.0

So far it has been great. Redeemed many points with stores.

Pros

With one umbrella loyalty program, one doesnt need to register with each SBO or restaurant's programs.

Cons

These days I have noticed that a lot of restaurants are switching to other loyalty programs That leaves my points that are unused go to waste

Review Source

VR

Verified Reviewer  
Director of Delivery  
Legal Services  
Used the software for: 1-2 years

### "The Modern Punch Card"

July 26, 2022

5.0

Pros

Easy to sign ip and track rewards. Simple to send updates about sales, promotions, and new offers. POS registration and lookup are quick and seamless. User able to link multiple stores to single account.

Cons

Requires constant internet connection to be functional; no easy back-up alternative.

Review Source

Colin A.  
Phlebotomist  
Hospital & Health Care  
Used the software for: 1-2 years

### "5/5 Stars"

February 25, 2020

5.0

Fivestars is good when you want to check out deals nearby. Helped to get a lot more for a lot less

Pros

This software is great for getting the most bang for your buck. Companies that use Fivestars really help to reel in customers to take advantage of all they have to offer.

Cons

Sometimes companies opt out of using fivestars. And as users, they don’t notify us to use our points before the company opts out. Resulting in waste of points and eventually loss of customers.

Review Source

VR

Verified Reviewer  
Motion Designer  
Design  
Used the software for: 2+ years

### "Very good accounting tool"

July 5, 2019

4.0

Pros

Most complete accounting tool on the market for freelancers and very good Interface. Good invoicing funtionality & great app

Cons

If you do the yearly tax declaration on your own, I sometimes find it hard to transfer the data. I miss something like an "Anlagenverzeichnis" on a yearly basis

Review Source

DK

Darek K.  
Treasurer  
Food Production  
Used the software for: 1-2 years

### "They give you a runaround "

December 3, 2018

1.0

Pros

It does bring some customers in more often

Cons

1\. They send out offers without my knowledge. I was surprised when customers would come in with BOGO free offer when they don’t come in at all any other times. I wanted to fully control my promotions. 2. Salesman promised to put a credit on my account for a referral I sent to him but never did. It was supposed to cover some extra charges for promotional texts I did. 3. Try to cancel the contract- you have a to schedule an appointment. That’s after I discovered that the contract is auto-renewed and I only have a small window to cancel it, and there is no notice from the company. That’s a sign of a crook.

Review Source

TW

Tammy W.  
Owner  
Retail  
Used the software for: 1-2 years

### "Fivestar is a must have"

October 22, 2019

5.0

Our experience has been great with Fivestar. The customer service is top notch.

Pros

The Fivestar system is a definite asset for retail businesses. Customers love to get rewarded for shopping and this system makes that easy to do. It is very user friendly to both the customer and the employees. The ability to send messages via text or email sets this system above all others.

Cons

The only down side to this system, is the monthly fee. There is a base fee plus a charge per usage.

Review Source

Nikita P.  
cinematographer  
Media Production  
Used the software for: 2+ years

### "Great software with improvement to go"

July 4, 2019

5.0

Pros

I love how I can easily invoice, track my payments, record expenses, report VAT etc.

Cons

Unfortunately after shifting from external support of bank accounts to internal it started to work poorly, with many important options dropped completed, like support of Amazon cards.

Review Source

GP

Gulzar P.  
Team Leader  
Pharmaceuticals  
Used the software for: 1-2 years

### "Payment solution"

March 16, 2023

4.0

Liked it

Pros

Easy to use and customer can easily understand the peocess

Cons

Improvement at customer support service feature

Review Source

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