Who Uses This Software?

ExpertSender is responsible for sending +15 billion marketing messages each year for +1000 brands worldwide. Our customers are global. So is our team. We operate worldwide with offices in: Moscow, Bei


Average Ratings

22 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online

Vendor Details

  • ExpertSender
  • expertsender.com
  • Founded 2009
  • Poland

About ExpertSender

ExpertSender is a Multichannel Messaging Hub designed to help fast-growing businesses grow their revenue with marketing automation across the email, SMS web and more. Our customers are global. So is our team. We operate worldwide with offices in: Gdynia (HQ), Moscow, Beijing, Barcelona, Sao Paulo.


ExpertSender Features

  • A/B Testing
  • Auto-Responders
  • CAN SPAM Compliance
  • Customer Surveys
  • Drip Campaigns
  • Dynamic Content
  • Event Triggered Email
  • Image Library
  • Landing Pages/Web Forms
  • Mailing List Management
  • Mobile Optimized Emails
  • Reporting/Analytics
  • Subscriber Management
  • Template Management
  • WYSIWYG Email Editor
  • A/B Testing
  • Analytics/ROI Tracking
  • Customizable CTAs
  • Drip Campaigns
  • Dynamic Content
  • Landing Pages/Web Forms
  • Lead Scoring
  • Sales Intelligence
  • Search Marketing
  • Segmentation
  • Social Marketing
  • Website Visitor Tracking
  • Catalog Management
  • Channel Management
  • Data Synchronization
  • Email Marketing
  • Inventory Management
  • Marketplace Integration
  • Mobile Commerce
  • Order Management
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart
  • Social Commerce
  • A/B Testing
  • Contact Database
  • Dynamic Content
  • Email Monitoring
  • Mailing List Management
  • Reporting/Analytics
  • Spam Check
  • Template Management

ExpertSender Reviews Recently Reviewed!


Quality Performance

May 14, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Specifically In Expertsender all reports are categories with proper filters. Moreover, we can check all data based on message & performance plus It is super easy to use for newcomers.

- Another quality of Expertsender, We can set limit of specific list during segmentation And we have more options to make quality segments. Maybe sometimes bit of difficult to find specific sub filters but thats not big deals.

- In settings part It is super good to maintain sending limit in channels. Plus we can easily create users for extra access.

- Overall Most part I like is Reports Due to specific filters because it is easy to make decision based on results.

Cons: - At some point When we have to make test of message we are facing problems due to channel blockage. In this case I would like to recommend to put separate Channel for test.

Overall: Basically We liked Expertsender more than other platform in comparison of easiness. Plus It is easy to make future planning. So In Email Marketing world I would like to suggest other people to prefer Expertsender. We have better revenue in some specific country market due to good services & results.

Robust and Stable Platform With Excellent Support

May 13, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The consistently reliable speed. It's a solid web based app you can use to manage and deploy emails from any part of the world.

Cons: Reporting - I wish there more layers, more ways to dig into the data within the platform.

Overall: Overall positive; and besides just the fantastic and stable technology, I've always appreciated the wonderful support our account has received from the Expert Sender team. They are excellent communicators.

Top Secret Review for Expert Sender

May 13, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Drag and Drop editor

Possibility of creating different Groupon od receivers.

High open rate of our newsletters

Cons: Not good UI and UX. Sometimes it's highly complicated to find option or functionality.

Overall: We like our open rate growth. But we still have problem with connections with our database.

Great ui/ux

May 13, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Good UI/UX

- Easy use

- Fast to prepare The Campaign

Cons: - i'm waiting for the mobile pushes

- visualisation of the report should be more specifics

Overall: I started use it one year ago. In the past I used 4 others tools but this have one of the best ui/ux and high level of specific functionalities

Simple and easy to use!! Amazing support team!

May 13, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - The portal is very user-friendly.

- Customer support is very on point during work hours.

Cons: - When I have to deactivate a recurring message for me to edit it. And then when I'm about to activate it, the inactive list is not sorted by "latest modified" so I have to look for it after editing.

- I wish they have 24 hour support, but doesn't really bug me as much. As when they're available, they give me 100%.

Overall: Overall, I'm very happy to have chose ExpertSender. My Account Manager has been very helpful since Day 1.

MailValueProfits

May 13, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Send time optimisation - the software evaluate the behaviour of the users and sends the email in the best time for the specific email address.

Cons: The settings of the segments are quite complicated and not always logical. We needed help from support to set up the right segments.

Overall: The deliverability is quite good and customer support works really well.

Best in Market!

May 13, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I enjoy the segmentation logic and send time optimization.

Cons: Really hard for me to say, but it's gotta be the time it takes to count subscribers.

Overall: Very positive!

CRM

May 14, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: it's easy to use and good softwear. the CRM it's easy to do with this softwear

Cons: the pack to use 20M of email and we don't use all of this potential

Excellent Software With Great Support and Service

May 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customer Support is very quick and extremely knowledgeable and helpful.

Lots of advanced segmenting features.

Fully managed self hosted ips.

Cons: Sometimes not as intuitive as it could be however this is easily overcome.

Overall: Overall great platform that has met all of our needs. Customer support is very friendly and will provide detailed explanations regarding helping you to use and optimize the service. Great segmenting capabilities. Overall would definitely recommend it.

Easy to Use, Great Support

May 13, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Flexible platform with a very user friendly and simple interface.

- Excellent communication with staff. There is always someone available to answer your needs.

- Workflow feature is simple and effective.

Cons: - Reporting is slightly lacklustre but still gets the job done.

Overall: From warming up IPs to training the team on how to use the software, Expert Sender has been a pleasure to work with and is extremely responsive to our needs. Highly recommend.

ExpertSender! The platform you want to use everyday

May 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Flexibility, user interface and technical support. As an experienced marketer, it's always a pleasure to be using such a powerful platform that allows you to design things in your way with almost zero limitation.

Cons: Sometimes the reporting section can be a bit challenging especially when you want to drill down specific data.

Good deliverability analyse

May 14, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The support team is the best compare to other platform. The answers are fast and helpful.

On the software, I like all the filters to analyse specifically an ISP or a segment.

Cons: It would be nice if we can parameter some shortcut to do directly some specific search.

Overall: We can adjust the volume on the campaign already programmed .

ExpertSender

May 13, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: ExpertSender is very simplicity and transparency

Cons: Sending a newsletter requires a lot of time

Overall: I use ExpertSender to contact and inform our business partners about news.

Head of Marketing and Development

May 14, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quality and customer service is the best thing about Expertsender!

Cons: Can sometimes be a bit hard to use for new beginners.

Overall: I really like it, high performance and high customer service

Great experience

May 14, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Amazing Customer service - every question I have or help needed is immediately answered.

Cons: Still missing some minor but (for us) important features.

There are work arounds though

Overall: We're happy with the service

Detailed, Thorough Customer Service

May 13, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Awesome customer service. Often we get emails that detail and explain everything we need to work on - so not only are they a service, but they've been such a great educational tool for us as well!

Cons: This isn't necessarily software, but it was just time difference. Once we've gone through the initial setup - it was fine as there was no need for back and forth questions.

ExpertSender A+ Email provider A++++ for Service

May 13, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The customer service Expert sender provides is above and beyond any other Email Provider.

Cons: Sometimes the UI can be tricky to navigate but its just because you can do so much.

They need to integrate their SMS capabilities to a lot more providers and not try and charge the customer $2k to integrate to a service provider.

Rockstar platform - HIGHLY recommended!

May 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and ability to improve all around deliverability, where other ESP platform's results are marginal compared to our experience with ExpertSender.

Cons: We have yet to find any flaws - the areas we struggled were immediately resolved by the support team.

Overall: We've improved our email deliverability over any other platform.

Most amazing email software

Feb 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software has every function that you need to run a successful email campaign.

The detailed reporting is by far the best I have see.

Cons: They have great customer service. But sometimes it takes long for a response.

Overall: Overall I love the software. Very user friendly and easy to navigate. Would definitely recommend it

Great platform and great customer service!

May 13, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All the features you can dive into metric wise to help see issues and evaluate data. Also the customers support is awesome!

Cons: Had a couple hiccups tech wise getting started. Seems to be working fine now though.

Overall: Overall I'm happy with Expert Sender and want to continue using this platform!

The best e-mail marketing software

May 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ease of use, it is intuitive and very powerful. It is easily the best e-mail marketing software I have used so far.

Cons: There are a few bugs, but nothing major.

Overall: We needed a solid e-mail marketing platform with an option to add SMS and this is it, a very good product.

Easy For First-Time Users

May 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was easy to use, especially for someone who has never used this kind of software before.

Cons: It would be nice if it had the option to cleanse email lists as well, but that is asking a lot!

Overall: Really great - the team and customer service is amazing!