# ExpertSender Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is ExpertSender the right Email Marketing solution for you? Explore 28 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/170680/ExpertSender/reviews

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ExpertSender

4.9 (28)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of ExpertSender

Ease of use

4.5

Customer Service

4.7

## Showing most helpful reviews

Showing 1-25 of 28 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Zilian A.  
Operations strategist  
Information Technology and Services  
Used the software for: 2+ years

### "The control of Email marketing in your hands"

November 7, 2022

5.0

Company decided for Expertsender and I have to implement and integrate it. Despite each custormer has it owns strategies and needs, I got all support from the team.

Pros

It is a complete platform. It allows to schedule the campaigns as you want. Also it has the possibility to have relational tables so that you can have a small crm inside it. The KPIs and metrics are also easy to understand and really valuable! Also you can work and manage the IPs of you campaigns direct in the platform. Fantastic. Integration with API is easy.

Cons

It is not possible to export the models segments. Sometimes it is necessary to send to .xls and compare with others products.It is not possible to use optout lists, blacklists and exclusion lists in the segment. It is checked only when you send. So if you do a segment, you don't know how many emails you will have in these lists when you send the campaigns (only if you create a list and manually insert these emails in this lists)

Review Source

NL

Natalie L.  
UKI Director for Permanent Appointments & UKI Director for Construction and Property Appointm  
Staffing and Recruiting  
Used the software for: 2+ years

### "Awesome Web-Based software to store and share the data."

August 4, 2020

5.0

I was not a big fan of this application before using this for my company. Now I accept its powerful and awesome functions to handle my business not even locally but in the international market. It holds all messages and email hub at the same time. Its trial version is available to understand its feature and to choose the application to pinpoint function. Nothing is as good as this software in managing the product’s marketing and detailing. Our customers are happy and so we are, by having this application to reply to them quickly.

Pros

If somebody requires an application with a large memory board and at the same time, transfers or share the data, then Expertsender is an appropriate software for those masses. It possesses the power to store messages and emails and deliver with great responsibility. This diligence is one of the best communication platform for business companies and clients. Guests are comfortable to allocate the product’s detail and reviews. Nothing is far from this awesome application.

Cons

This application is a user-friendly and time-saving product to catch many clients, but the traffic on its storage can limit ate its function so always watch for the segment based storage before saving any data. It provides a good sharing platform for clients and sellers equally. Its mobile version is a bit slow but it plays well in a system with good internet speed. Speedy Wi-Fi is mandatory for its function.

Review Source

VR

Verified Reviewer  
Marketing Specialist/ Marketing Business Partner  
Textiles  
Used the software for: 2+ years

### "Top Secret Review for Expert Sender"

May 13, 2019

4.0

We like our open rate growth. But we still have problem with connections with our database.

Pros

Drag and Drop editor Possibility of creating different Groupon od receivers. High open rate of our newsletters

Cons

Not good UI and UX. Sometimes it's highly complicated to find option or functionality.

Review Source

RD

Rahul D.  
Big Data Administrator  
Marketing and Advertising  
Used the software for: 6-12 months

### "Quality Performance"

May 14, 2019

4.0

Basically We liked Expertsender more than other platform in comparison of easiness. Plus It is easy to make future planning. So In Email Marketing world I would like to suggest other people to prefer Expertsender. We have better revenue in some specific country market due to good services & results.

Pros

\- Specifically In Expertsender all reports are categories with proper filters. Moreover, we can check all data based on message & performance plus It is super easy to use for newcomers. - Another quality of Expertsender, We can set limit of specific list during segmentation And we have more options to make quality segments. Maybe sometimes bit of difficult to find specific sub filters but thats not big deals. - In settings part It is super good to maintain sending limit in channels. Plus we can easily create users for extra access. - Overall Most part I like is Reports Due to specific filters because it is easy to make decision based on results.

Cons

\- At some point When we have to make test of message we are facing problems due to channel blockage. In this case I would like to recommend to put separate Channel for test.

Review Source

KM

Karolina M.  
Project Manager  
Sporting Goods  
Used the software for: 2+ years

### "Easy mailing management"

March 27, 2024

5.0

Pros

Expert sneder delivers a solid platform for e-mail marketing which has everything you need to run a successfull campaigns. It is easy to manage all capmaigns for different stores. It is worth mentioning that they have brilliant customer care and if you have any problem with navigation through platform they are always happy to help

Cons

For now I didn't have any bad experiance with Expert Sender

Review Source

VR

Verified Reviewer  
Operations Manager  
Marketing and Advertising  
Used the software for: 1-2 years

### "Expert sender"

June 25, 2019

5.0

I'm using different sending platforms and Expert sender the most convenient to use. It super fast, so I don't need to spend a lot of time to create sendings.

Pros

Expert sender, I think, is the easiest platform to start your Email marketing. It's very simple and at the same time have a lot of settings.

Cons

I can't tell something exactly as if you have any question or issues you can always ask the support team. Didn't have any unsolved issues, support always helpful.

Review Source

VR

Verified Reviewer  
CEO  
Marketing and Advertising  
Used the software for: 6-12 months

### "ExpertSender for ecommerce"

October 18, 2019

5.0

Pros

The interface is easy to understand. For more tech guys there are unlimited number of opportunities to work with data and marketing automation. Amazing performance for ecommerce businesses

Cons

Few inconvenient thing about manual email creation.

Switched from

[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)

Multichannel messaging and automation

Review Source

SM

Sean M.  
Email Marketing Manager  
Publishing  
Used the software for: 2+ years

### "Robust and Stable Platform With Excellent Support"

May 13, 2019

5.0

Overall positive; and besides just the fantastic and stable technology, I've always appreciated the wonderful support our account has received from the Expert Sender team. They are excellent communicators.

Pros

The consistently reliable speed. It's a solid web based app you can use to manage and deploy emails from any part of the world.

Cons

Reporting - I wish there more layers, more ways to dig into the data within the platform.

Review Source

BW

Bartosz W.  
Department Director  
Banking  
Used the software for: 2+ years

### "Great ui/ux"

May 13, 2019

5.0

I started use it one year ago. In the past I used 4 others tools but this have one of the best ui/ux and high level of specific functionalities

Pros

\- Good UI/UX - Easy use - Fast to prepare The Campaign

Cons

\- i'm waiting for the mobile pushes - visualisation of the report should be more specifics

Review Source

JB

Jagger B.  
Owner  
Marketing and Advertising  
Used the software for: 6-12 months

### "Excellent Software With Great Support and Service"

May 13, 2019

5.0

Overall great platform that has met all of our needs. Customer support is very friendly and will provide detailed explanations regarding helping you to use and optimize the service. Great segmenting capabilities. Overall would definitely recommend it.

Pros

Customer Support is very quick and extremely knowledgeable and helpful. Lots of advanced segmenting features. Fully managed self hosted ips.

Cons

Sometimes not as intuitive as it could be however this is easily overcome.

Review Source

CS

Charisse S.  
Marketing Operations Assistant  
Marketing and Advertising  
Used the software for: 6-12 months

### "Simple and easy to use!! Amazing support team!"

May 13, 2019

5.0

Overall, I'm very happy to have chose ExpertSender. My Account Manager has been very helpful since Day 1.

Pros

\- The portal is very user-friendly. - Customer support is very on point during work hours.

Cons

\- When I have to deactivate a recurring message for me to edit it. And then when I'm about to activate it, the inactive list is not sorted by "latest modified" so I have to look for it after editing. - I wish they have 24 hour support, but doesn't really bug me as much. As when they're available, they give me 100%.

Review Source

KS

Kamil S.  
CEO  
Marketing and Advertising  
Used the software for: 1-2 years

### "MailValueProfits"

May 13, 2019

4.0

The deliverability is quite good and customer support works really well.

Pros

Send time optimisation - the software evaluate the behaviour of the users and sends the email in the best time for the specific email address.

Cons

The settings of the segments are quite complicated and not always logical. We needed help from support to set up the right segments.

Review Source

BV

Brian V.  
Director of Email  
Financial Services  
Used the software for: 2+ years

### "Best in Market!"

May 13, 2019

5.0

Very positive!

Pros

I enjoy the segmentation logic and send time optimization.

Cons

Really hard for me to say, but it's gotta be the time it takes to count subscribers.

Review Source

CB

CHARLOTTE B.  
Product Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "CRM"

May 14, 2019

4.0

Pros

it's easy to use and good softwear. the CRM it's easy to do with this softwear

Cons

the pack to use 20M of email and we don't use all of this potential

Review Source

SN

Simona N.  
Email Marketing Specialist  
Computer Software  
Used the software for: 6-12 months

### "Easy to Use, Great Support"

May 13, 2019

5.0

From warming up IPs to training the team on how to use the software, Expert Sender has been a pleasure to work with and is extremely responsive to our needs. Highly recommend.

Pros

\- Flexible platform with a very user friendly and simple interface. - Excellent communication with staff. There is always someone available to answer your needs. - Workflow feature is simple and effective.

Cons

\- Reporting is slightly lacklustre but still gets the job done.

Review Source

VR

Verified Reviewer  
Email Manager  
Marketing and Advertising  
Used the software for: 6-12 months

### "ExpertSender A+ Email provider A++++ for Service"

May 13, 2019

5.0

Pros

The customer service Expert sender provides is above and beyond any other Email Provider.

Cons

Sometimes the UI can be tricky to navigate but its just because you can do so much. They need to integrate their SMS capabilities to a lot more providers and not try and charge the customer $2k to integrate to a service provider.

Review Source

DH

Dimitri H.  
Email Delivery Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "ExpertSender! The platform you want to use everyday "

May 13, 2019

5.0

Pros

Flexibility, user interface and technical support. As an experienced marketer, it's always a pleasure to be using such a powerful platform that allows you to design things in your way with almost zero limitation.

Cons

Sometimes the reporting section can be a bit challenging especially when you want to drill down specific data.

Review Source

VR

Verified Reviewer  
Deliverability manager  
Marketing and Advertising  
Used the software for: 6-12 months

### "Good deliverability analyse"

May 14, 2019

5.0

We can adjust the volume on the campaign already programmed .

Pros

The support team is the best compare to other platform. The answers are fast and helpful. On the software, I like all the filters to analyse specifically an ISP or a segment.

Cons

It would be nice if we can parameter some shortcut to do directly some specific search.

Review Source

PŁ

Paweł Ł.  
Junior Marketing Specialist  
Insurance  
Used the software for: 1-2 years

### "ExpertSender"

May 13, 2019

5.0

I use ExpertSender to contact and inform our business partners about news.

Pros

ExpertSender is very simplicity and transparency

Cons

Sending a newsletter requires a lot of time

Review Source

DH

Dennis H.  
Head of marketing and Development  
Marketing and Advertising  
Used the software for: 6-12 months

### "Head of Marketing and Development"

May 14, 2019

5.0

I really like it, high performance and high customer service

Pros

Quality and customer service is the best thing about Expertsender!

Cons

Can sometimes be a bit hard to use for new beginners.

Review Source

YF

Yaniv F.  
CEO  
Aviation & Aerospace  
Used the software for: 2+ years

### "Great experience"

May 14, 2019

5.0

We're happy with the service

Pros

Amazing Customer service - every question I have or help needed is immediately answered.

Cons

Still missing some minor but (for us) important features. There are work arounds though

Review Source

JE

Joanna E.  
VP, Marketing Operations  
Internet  
Used the software for: Less than 6 months

### "Detailed, Thorough Customer Service"

May 13, 2019

5.0

Pros

Awesome customer service. Often we get emails that detail and explain everything we need to work on - so not only are they a service, but they've been such a great educational tool for us as well!

Cons

This isn't necessarily software, but it was just time difference. Once we've gone through the initial setup - it was fine as there was no need for back and forth questions.

Review Source

VR

Verified Reviewer  
COO  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Rockstar platform - HIGHLY recommended! "

May 16, 2019

5.0

We've improved our email deliverability over any other platform.

Pros

The ease of use and ability to improve all around deliverability, where other ESP platform's results are marginal compared to our experience with ExpertSender.

Cons

We have yet to find any flaws - the areas we struggled were immediately resolved by the support team.

Review Source

VR

Verified Reviewer  
Owner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Most amazing email software"

February 11, 2019

5.0

Overall I love the software. Very user friendly and easy to navigate. Would definitely recommend it

Pros

This software has every function that you need to run a successful email campaign. The detailed reporting is by far the best I have see.

Cons

They have great customer service. But sometimes it takes long for a response.

Review Source

TD

Tyler D.  
President  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Great platform and great customer service!"

May 13, 2019

5.0

Overall I'm happy with Expert Sender and want to continue using this platform!

Pros

All the features you can dive into metric wise to help see issues and evaluate data. Also the customers support is awesome!

Cons

Had a couple hiccups tech wise getting started. Seems to be working fine now though.

Review Source

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