--- title: "SightCall Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SightCall Software - reviews, pricing plans, popular comparisons to other Remote Support products and more." source_url: "https://www.capterra.com/p/170703/Sightcall/" page_type: "product" language: "en" --- # SightCall Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SightCall ## What is SightCall? SightCall is the world’s leading augmented reality-powered visual support platform, enabling service organizations to provide customer support remotely. We make it easy for you to put a virtual technician or customer support agent onsite anywhere in the world so you can solve support issues immediately instead of days or weeks. With SightCall your support agents can see exactly what your customers see. SightCall integrates seamlessly with popular CRM and FSM systems. ## What is SightCall used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SightCall?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.sightcall.com&name=SightCall) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SightCall 4.1 (8) VS. [4.7 (24,167)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price Contact vendor Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (8) Ease Of Use 4.6 (11,616) Value For Money 4.0 (6) Value For Money 4.5 (8,217) Customer Service 4.3 (8) Customer Service 4.4 (7,509) ## SightCall alternatives [4.5 (3,467)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (1,900)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) Starting price $29.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/170703/Sightcall/alternatives/) ## FAQs about SightCall Overview ### What company size and specific industries is SightCall built for? SightCall is designed for mid-sized and enterprise organizations that handle customer service and field service work in manufacturing and heavy equipment, oil and utilities, healthcare and life sciences, insurance, and contact or support centers. Features and Usability ### What are the key features of SightCall? SightCall offers annotations, troubleshooting, and remote access/control for guided support sessions. It also includes two-way audio and video, screen sharing, video conferencing, call recording, and real-time monitoring. Additional features include audit trail, access controls/permissions, reporting/analytics, and third-party integrations. Integrations ### Which third-party tools and platforms does SightCall integrate with? SightCall integrates with 10 third-party tools and platforms, including customer service and field service systems such as Salesforce Service Cloud, Salesforce Field Service, ServiceNow, ServiceMax, and Zendesk Suite, plus Microsoft 365, Microsoft Outlook, Five9, Guidewire, CCC ONE, and RDT. Getting Started and Support ### What training and onboarding options does SightCall offer? SightCall provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided setup, webinars cover group learning sessions, documentation offers written reference material, and videos provide self-paced instructional content. Getting Started and Support ### What customer support options does SightCall offer? SightCall provides email/help desk support and a knowledge base. Users can submit questions through the help desk and search self-service articles for guidance. No reviewer feedback about support quality is available, so experience with response times or helpfulness cannot be summarized from user sentiment. ## Features AI summary Based on 6,383 Remote Support reviews Capterra reviewers highlight these as the top features buyers look for in Remote Support software: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) SightCall includes **Remote Access/Control** and **Access Controls/Permissions**, giving teams the ability to connect to devices remotely while managing who can view or control sessions. However, it does not offer **Unattended Access**. Instead, it provides other important Remote Support features such as **Real-Time Notifications** (**47%**), **Screen Sharing** (**46%**), and **Troubleshooting** (**42%**), helping businesses respond faster to issues, guide users more clearly, and maintain better oversight during support interactions. Remote Access/Control 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Screen Sharing 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Digitally share screen view with others Surveys & Feedback 2.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Live Chat 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Ability to chat online in real time Real-Time Chat 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Self Service Portal 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information SightCall 51 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automatic Call Distribution: Distribute/route/connect calls - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Remote Update/Installation: Deploy updates or install new software remotely - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Session Recording: Record active support and chat sessions for auditing and training - Session Transfer: Transfer a support session to another team member - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Video Conferencing: Connect with meeting participants remotely over video - Video Support: Supports various video file formats - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.9 (8) 3.9 Based on 8 reviews ## Pricing Value for money 4.0 (6) Free Trial Basic $0.00 Value for money 4.0 (6) 4.0 Based on 6 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ Five9](https://www.capterra.com/p/132405/Five9/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ CCC ONE](https://www.capterra.com/p/83656/CCC-ONE-Total-Repair-Platform/)[ ServiceMax](https://www.capterra.com/p/107954/ServiceMax/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (8) 4.3 Based on 8 reviews ## User reviews Overall rating 4.1 Based on 8 reviews Filter by rating 5(2) 4(5) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent ET Eric T. Director, Digital Transformation Automotive ### "SightCall is a Game Changer for Improving the Customer Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 20, 2025 There aren't many software companies anymore that actually deliver on the promises they make. SightCall absolutely does deliver. It is one of the elite companies that has a outstanding product that can greatly improve the way business is done. Even our account management team and sales reps were stellar. You will want to make sure you have rock solid processes defined and that your configurations in SightCall are completely dialed in so that you can provide a consistent and reliable customer experience. Pros SightCall has an awesome product. We used it to remote diag customer issues. I can tell you, this is a game changer. Powerful enough for our technicians to get all of the information and views that they needed, yet simple enough that non-technical resources were able to work with it successfully. Cons SightCall has to come up with a more integrated solution for long-term storage and image/media capture. We were required to do a significant amount of configuration in our Azure environments and never got it to work correctly. This second issue may already be resolved. We found that asking our customers to download the SightCall App led to greater issues. There are definitely benefits to using the app, especially related to connectivity. Our customer base was often perplexed by the steps they had to take. We quickly eliminated the app from our procedures and just went with sending our customer as link. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AT Alexandre T. Responsable technique Mechanical or Industrial Engineering ### "Visio assistance" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 21, 2023 Pros Prise en main à distance et interaction avec le client. Cons Le prix, les évolutions limités et l'accompagnement. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PW Peter W. Clarification specialist Printing ### "sight call review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 24, 2022 diagnose technical problems with large printing presses is difficult. Sight call helps seeing and guiding the customer to resolve issues. Pros Seeing what is actually on the press is a huge factor in troubleshooting. Tool is very helpful if our own remote capability are not functional. Cons if wyfi is weak then it is not worth while using the tool Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SJ Sandeep J. Technology Officer -Electronics Printing ### "Multiple sessions" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 24, 2022 Very Good Pros The quality of the photos taken during the call is excellent and it saves a huge time. Cons Once the call got disconnected due to any reason then local client cannot initiate the call we have to depend on remote client to start the call. When we have to start the new session we are forced to end the previous session and create the new code. We want to resume back to previous session after finishing the new session and that is not possible. We have to start afresh. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JT John T. Technical Support Printing ### "Good " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 March 24, 2022 Very stable connection Pros Easy for photo taken at the field site. Cons No have history ticket number was stored Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WK Wisnumahendrata K. Technical Analyst Printing ### "Sightcall review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 23, 2022 Overall, it's a useful application. However, in our region, I personally feel like battling against messengers such as Whatsapp, Line, etc. So, in general, I do hope that sending files, snapshots, etc, is also integrated in the texting function, similar like the mentioned messenger applications. Pros it makes remote troubleshooting easier, i feel like being onsite Cons And it’s highly possible that we need to send some snapshots to the customer. I would propose that it’s possible to send snapshots via text message function. On the other hand, maybe we need to send a document/file for the customer as a reference. For example, part of the operating/maintenance manual. And it would also be helpful if the customer could save it for further reference. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PT Peter T. Technician Mechanical or Industrial Engineering ### "Pass the distance " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 23, 2022 Very usefull and easy to handle, also with our customers Pros Mostly very good video - quality. Very good audio - quality Cons Text reading was not working for me to well. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. IL Irene L. Disponentin Food & Beverages ### "First experience with SightCall" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 16, 2022 Customer is not always willing to work with something like this because of data protection Pros The possibility to help the customer immediately Cons Customer can not start the software via WLan Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 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