# SightCall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SightCall the right Remote Support solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170703/Sightcall/reviews --- SightCall 4.1 (8) [View alternatives](https://www.capterra.com/p/170703/Sightcall/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SightCall Ease of use 4.3 Customer Service 4.3 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ET Eric T. Director, Digital Transformation Automotive Used the software for: 2+ years ### "SightCall is a Game Changer for Improving the Customer Experience" June 20, 2025 5.0 There aren't many software companies anymore that actually deliver on the promises they make. SightCall absolutely does deliver. It is one of the elite companies that has a outstanding product that can greatly improve the way business is done. Even our account management team and sales reps were stellar. You will want to make sure you have rock solid processes defined and that your configurations in SightCall are completely dialed in so that you can provide a consistent and reliable customer experience. Pros SightCall has an awesome product. We used it to remote diag customer issues. I can tell you, this is a game changer. Powerful enough for our technicians to get all of the information and views that they needed, yet simple enough that non-technical resources were able to work with it successfully. Cons SightCall has to come up with a more integrated solution for long-term storage and image/media capture. We were required to do a significant amount of configuration in our Azure environments and never got it to work correctly. This second issue may already be resolved. We found that asking our customers to download the SightCall App led to greater issues. There are definitely benefits to using the app, especially related to connectivity. Our customer base was often perplexed by the steps they had to take. We quickly eliminated the app from our procedures and just went with sending our customer as link. Review Source SJ Sandeep J. Technology Officer -Electronics Printing Used the software for: 6-12 months ### "Multiple sessions" March 24, 2022 4.0 Very Good Pros The quality of the photos taken during the call is excellent and it saves a huge time. Cons Once the call got disconnected due to any reason then local client cannot initiate the call we have to depend on remote client to start the call. When we have to start the new session we are forced to end the previous session and create the new code. We want to resume back to previous session after finishing the new session and that is not possible. We have to start afresh. Review Source JT John T. Technical Support Printing Used the software for: 6-12 months ### "Good " March 24, 2022 4.0 Very stable connection Pros Easy for photo taken at the field site. Cons No have history ticket number was stored Review Source WK Wisnumahendrata K. Technical Analyst Printing Used the software for: 1-2 years ### "Sightcall review" March 23, 2022 4.0 Overall, it's a useful application. However, in our region, I personally feel like battling against messengers such as Whatsapp, Line, etc. So, in general, I do hope that sending files, snapshots, etc, is also integrated in the texting function, similar like the mentioned messenger applications. Pros it makes remote troubleshooting easier, i feel like being onsite Cons And it’s highly possible that we need to send some snapshots to the customer. I would propose that it’s possible to send snapshots via text message function. On the other hand, maybe we need to send a document/file for the customer as a reference. For example, part of the operating/maintenance manual. And it would also be helpful if the customer could save it for further reference. Review Source PW Peter W. Clarification specialist Printing Used the software for: 6-12 months ### "sight call review " March 24, 2022 4.0 diagnose technical problems with large printing presses is difficult. Sight call helps seeing and guiding the customer to resolve issues. Pros Seeing what is actually on the press is a huge factor in troubleshooting. Tool is very helpful if our own remote capability are not functional. Cons if wyfi is weak then it is not worth while using the tool Review Source IL Irene L. Disponentin Food & Beverages Used the software for: 1-2 years ### "First experience with SightCall" March 16, 2022 5.0 Customer is not always willing to work with something like this because of data protection Pros The possibility to help the customer immediately Cons Customer can not start the software via WLan Review Source AT Alexandre T. Responsable technique Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Visio assistance" December 21, 2023 3.0 Pros Prise en main à distance et interaction avec le client. Cons Le prix, les évolutions limités et l'accompagnement. Review Source PT Peter T. Technician Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Pass the distance " March 23, 2022 4.0 Very usefull and easy to handle, also with our customers Pros Mostly very good video - quality. Very good audio - quality Cons Text reading was not working for me to well. Review Source Similar Products Featured ## Related categories [Remote Support](https://www.capterra.com/remote-support-software/)[Call Center](https://www.capterra.com/call-center-software/)[Customer Service](https://www.capterra.com/customer-service-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.