# MyGadgetRepair Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MyGadgetRepair the right Computer Repair Shop solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170715/mygadgetrepairs/reviews --- MyGadgetRepair 4.7 (15) [View alternatives](https://www.capterra.com/p/170715/mygadgetrepairs/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MyGadgetRepair Ease of use 4.7 Customer Service 4.7 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use jamal H. CEO Mr Dweeb Consumer Electronics Used the software for: Less than 6 months ### "Best Till system i have ever used" November 22, 2018 5.0 Apart from how great the software is the customer service is on another level itself i have never had a company so professional that when i make a email request about a issue or feature within 5 min i get a call to solve the issue the gentlemen always goes the extra mile to make me happy. The software has changed my whole companies approach to repair business it was needed many many years ago. Massive thank you to the team and what great software you have made. Pros How transparent the software is for me as the shop owner and also to my customer it has already made a massive difference to our customers and this is just the start. I have not even looked into the loyalty and marketing feature yet. Cons At the start i was very overwhelmed but after a few days i was up and running and it helps when the senior manager is on call and resolves my issue within minutes simply outstanding service Review Source Response from MyGadgetRepairs November 27, 2018 Thank you very much for the kind words. SS Svein S. Daglig Leder Consumer Electronics Used the software for: Less than 6 months ### "Never been so impressed" August 13, 2018 5.0 I have been using RepairShopr CRM for few years now, but they never added the functions or features i wanted and needed for my business. So our workflow had to change to match the way RepairShopr is thinking, which of course is not working for everyone. I started looking arround for a new repairs shop CRM and booked a demo with MyGadgetRepairs. They took their time with me and answered all my questions plus giving me new ideas and advice. I told them all the changes i want before i start using MGR and in less then 2 weeks they was finnished adding everything. No doubt the best customer experience i have had! Highly reccommended. Pros The software is very good and secure. They have amazing customer service and they are also very willing to add any functions or feature that your repairshop needs. I highly reccommend this software and the company behind it. Cons There is no cons. I am a skeptic and i have been looking for something bad with this software. I just can't find it. Everything is so good and perfect. Review Source Response from MyGadgetRepairs August 14, 2018 Thank you very much for the kind words. RM Ryan M. CTO Computer & Network Security Used the software for: I used a free trial ### "Impressive Competitor for Evolving ITSP’s - Limited Trial" February 8, 2023 4.0 Pros An excellent tool to manage operations and workflow at a computer repair or manage service provider business. There are more actions and triggers for automation software than others. The user interface looks overall attractive and simple. Cons The evaluation period Is only 14 days, and several features don’t work in the free trial. Some US companies may be burdened by GDPR rules of other countries. Reason for choosing MyGadgetRepair Wanting to grow our operation with more advanced and evolving converting custom fields, automations, workflows, ticket worksheets, payment integrations, automatic message, replies, etc. Switched from [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Being a potential alternative to the stale and slowly degrading SaaS we have been using for over 10 years. Huge amount of process and configurations/settings to bring over. MGR appears to support most/all features of other software to run your computer support operation. Review Source Response from MyGadgetRepairs February 9, 2023 Hi Ryan, Thanks for your review, please note that you can always use the FREE for LIFE plan while setting up the system. Regards, Team MGR LF Lane F. Owner Computer Hardware Used the software for: Less than 6 months ### "You can't get any better than this software. " February 11, 2019 5.0 You simply just can't get any better than these guys they listen to their customers respond to emails within minutes even if emailed in at like 1 in the morning witch you cannot find anywhere else. I highly recommend my gadget repairs for really any type of business that needs repair tracking and invoice support. Pros My gadget repairs is the best software out there for any cell phone or computer repair business hands down. With the easy-to-use interface that is just not even scratching the surface. the point-of-sale system has to be one of the best out there out of any point-of-sale system. The repair ticketing portion of the software can't be matched by anybody it is really that good. But there is even more. I came from repairshopr which had minimal integrations. they have an integration for absolutely everything and anything you need plus more. Cons There is none. Absolutely everything from the software experience to the support as flawless. Review Source Response from MyGadgetRepairs February 12, 2019 Thank you very much for that, really appreciate that. JM Jason M. Director Information Technology and Services Used the software for: Less than 6 months ### "My gadget repair support is fantastic." February 15, 2023 5.0 100% great Pros Support features are the best.Easy to use. Cons Nothing at the moment we find it easy,to,use Review Source MT Malcolm T. IT Manager Used the software for: 2+ years ### "Great experience. The team is very helpful. system ease to work. Customer support really quick" December 15, 2017 5.0 Pros This product does it all. It keeps me in tune with all my customers and vendors. It has all the reports to make educated decisions on course changes for profitability. Review Source Response from MyGadgetRepairs November 26, 2018 Thank you very much for the kind words. AA Anver A. Director Retail Used the software for: 6-12 months ### "Most advanced repair software on the planet! " February 12, 2019 5.0 Absolutely Fantastic! Brilliant service, brilliant product! Pros Ideal for retail stores! World class software way ahead of its time! Customer support is instant and they go the extra mile every time. Software platform is 99% customizable for your store! Cons None at all. This software has only good things and there is nothing I can fault. Review Source Response from MyGadgetRepairs February 13, 2019 Thank you very much for that, really appreciate that. AF Amit F. General Manager Retail Used the software for: 6-12 months ### "Good Software for our business " November 22, 2018 5.0 We work with MGR for the past 6 months and so far the software served us well, any issues we had during the set up period were resolved promptly by the support team at MGR. it is very simple to use and give good solutions to our business Pros It is very simple to use and cover all the areas required Cons There is nothing i can point out, overall is give good solutions Review Source Response from MyGadgetRepairs November 26, 2018 Thank you very much for the kind words. MK Muhammad K. Project Manager Used the software for: 6-12 months ### "MyGadgetRepairs repairs great services and support" June 11, 2018 5.0 Pros They are very professionals and their support is very friendly i am happy they are providing many services under one roof Cons I wish they extend their services to other countries As their services are unique in such a way that you will never find these much services under one roof Review Source Response from MyGadgetRepairs June 12, 2018 Thanks you very much. really appreciate that. Ian S. Company Director Telecommunications Used the software for: I used a free trial ### "Great Service Throughout" November 27, 2018 5.0 Pros Great service and easy to use. Couldn't fault this. Cons Nothing to complain about or report. I like it and would recommend it to everyone. Review Source Response from MyGadgetRepairs November 28, 2018 Thank you very much for the kind words. LF Luca F. Directeur Telecommunications Used the software for: Less than 6 months ### "A fuir, surtout si vous souhaitez utiliser ce logiciel dans une autre langue que l'Anglais" February 7, 2024 1.0 Pros Aucun. Publicité mensongère (ils proposent une démo et vous renvoient sur leurs vidéos youtube...). Traduction du système faites par Google translate, complètement inutilisable Cons Je me dois de partager ma regrettable expérience avec cette société. Avant tout, si vous comptez utiliser ce logiciel dans une langue autre que l'Anglais, fuyez ! Je bénéficiais de quelques jours seulement pour remplacer mon logiciel actuel qui arrivait en fin de contrat et cela m'a coût cher.... Pour commencer, je me suis inscrit pour une démo du logiciel d'environ 45mn, comme indiqué sur leur site internet. J'ai reçu un email de confirmation me demandant mes disponibilités pour la démo, auquel j'ai répondu. S'en est suivi plusieurs échanges d'email qui me demandaient d'aller voir leurs vidéos de présentation sur Youtube.. En insistant pour obtenir la démo de 45mn mentionnée sur leur site, on m'a indiqué qu'il existait deux "addons" payants pour "l'onboarding"(200-400.-) ou des sessions de "training"(40.-/h)... J'ai donc commencé à utiliser la version d'essai du logiciel, en Anglais pour essayer de m'y familiariser mais me suis vite aperçu que certaines fonctionnalités importantes étaient bloquées (le POS par exemple). N'ayant pas beaucoup de temps pour tester le logiciel, j'ai décidé de faire confiance à cette société et ai souscris un abonnement d'une année pour plus de 600.-. J'ai ensuite acheté 2h de training payants pour que l'on puisse répondre à mes questions, étant donné que je n'avais pas eu le droit à la démo... Je me suis malheureusement vite rendu compte que ce logiciel n'allait pas convenir. La version Française est tout simplement inutilisable, il s'agit d'une vulgaire traduction Google et le 3/4 des termes n'ont juste pas de sens...(par exemple, la "date" était traduit en Français en "rendez-vous amoureux"....) On m'a répondu que je pouvais modifier les traductions dans les réglages... (je paie presque 1000.- au total et c'est à moi de traduire la totalité de leur système...?) De plus, les "templates" pour les factures, devis, etc... utilisent des "tags" pour afficher les différentes informations. En Anglais, tout est assez simple. Mais avec une traduction Française aussi mauvaise, ces templates doivent être complètement customisés car les informations incluent dans les "tags" ne peuvent pas être traduites manuellement. La configuration des templates par leur équipe est facturée 500-700.-.... Me rendant compte que cel n'allait pas fonctionner pour moi, j'ai demandé un remboursement (même partiel) de mon abonnement. Je précise que je n'ai pas utilisé le logiciel et que tout ceci s'est passé sur 1 mois. On m'a répondu que selon leurs conditions générales, ils ne pouvaient pas rembourser. Hors, leurs conditions indiquent qu'ils ne sont pas obligés de le faire, mais pas qu'ils ne peuvent pas... On m'a ensuite dit qu'ils avaient passés beaucoup de temps pour moi et qu'ils ne pouvaient pas rembourser l'abonnement... J'ai payé 2h de training et le reste concerne des échanges d'email (peut-être 20-30) principalement à cause des problèmes de template et de traduction. Pour terminer, cette entreprise a refusé le moindre remboursement. J'ai donc payé au total près de 1'000.- pour avoir fait confiance à cette entreprise, en ayant essayé durant 1 mois de configurer leur logiciel sans succès. Ils font la promotion de leur service client excellent mais si ils tenaient vraiment à la satisfaction de leurs clients, ils auraient au moins accepter de faire un geste en remboursant la moitié de l'abonnement annuel. Le fait de refuser catégoriquement ce remboursement, en connaissant la totalité du dossier, montre qu'ils veulent juste votre argent... Je déconseille donc fortement de traiter avec cette entreprise ! Review Source GO GIna O. Supervisor Repair Center Telecommunications Used the software for: Less than 6 months ### "Great Website!" April 12, 2019 5.0 Very Good Experience. Fast reply and help. Always willing to help and configure the site for our need and development. Pros You can customise it as per your need Great tool!!! easy to use one look in one page to oversee what need to be done and prioritize Cons nothing it's a great tool to work with! would be nice if we were able to remove some box in the dashboard Review Source Response from MyGadgetRepairs April 16, 2019 Thanks really appreciate that. ZM ZAHID M. Manager Computer Hardware Used the software for: 6-12 months ### "Simply brilliant" November 22, 2018 5.0 Pros Very easy to use and covers every aspect of my business. Cons Personally its works very well and i have no issues as such. Review Source Response from MyGadgetRepairs November 26, 2018 Thank you very much for the kind words. GJ Glen J. Director Consumer Electronics Used the software for: Less than 6 months ### "MGR ROCKS !" April 9, 2019 5.0 Reports are great and plentiful , their help desk is top notch, especially our man. Pros the ease of use and ability of service provider to customise to specific needs Cons nothing as yet as we are only under 3 months in use Review Source Response from MyGadgetRepairs April 12, 2019 Thank you very much for your kind words :) SK Sarkar K. Urgent work - for my IPad Information Technology and Services Used the software for: Less than 6 months ### "Awesome Services - Amazing support!" November 22, 2018 5.0 Pros I love how they manage it everything smoothly. Cons A close Friend of mine has recommended me! Review Source Response from MyGadgetRepairs November 28, 2018 Thank you very much for the kind words. 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