--- title: "Vozy Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Vozy Software - reviews, pricing plans, popular comparisons to other Artificial Intelligence products and more." source_url: "https://www.capterra.com/p/170736/Vozy/" page_type: "product" language: "en" --- # Vozy Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Vozy ## What is Vozy? Vozy is a voice AI platform that helps enterprises to automate the interactions with prospects and clients through conversational AI and voice assistants across their existing channels. Our voice bot allow your customers to communicate naturally and in their own words and seamlessly escalate to a human agent when needed. You can Sync Vozy with the tools you already use to make automation simpler than ever. ## What is Vozy used for? [Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Speech Analytics](https://www.capterra.com/speech-analytics-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $200 Per Feature, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Vozy?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.vozy.co&name=Vozy) ## Vozy Overview Updated August 2026 AI summary Vozy is a cloud-based conversational AI platform designed for organizations of all sizes seeking to enhance customer communications and service operations. It offers chatbots, IVR, speech recognition, workflow automation, and real-time analytics, with features like AI Copilot, generative AI, and CRM integrations. Vozy supports multi-language interactions and connects with widely used productivity and sales tools. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Vozy 4.0 (7) VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $200 Per Feature, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (7) Ease Of Use 4.6 (19) Value For Money 4.3 (7) Value For Money 4.6 (16) Customer Service 4.4 (7) Customer Service 4.7 (19) ## Vozy alternatives [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [inconnect](https://www.capterra.com/p/164772/OmniChannel/) [3.9 (19)](https://www.capterra.com/p/164772/OmniChannel/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164772/OmniChannel/) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (268)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) Highest Rated [Gladly](https://www.capterra.com/p/156723/Gladly/) [4.8 (139)](https://www.capterra.com/p/156723/Gladly/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156723/Gladly/) ## FAQs about Vozy Overview ### What company size and specific industries is Vozy built for? Vozy is designed for enterprises across different industries that need to improve customer service channels and customer experience while lowering costs with AI. It is best suited for large organizations with high customer support demands, rather than small businesses or startups, especially those focused on service operations. Features and Usability ### What are the key features of Vozy? Vozy offers call center management, call routing, automatic call distribution, call logging, and call recording for voice operations. It also includes live chat, chatbots, IVR, autoresponders, and workflow automation, plus AI Copilot, speech recognition, automatic transcription, real-time analytics, and CRM integrations. Integrations ### Which third-party tools and platforms does Vozy integrate with? Vozy connects natively to 10 third-party tools and platforms, including CRM and productivity apps such as Agile CRM, HubSpot CRM, Pipedrive, Salesforce Sales Cloud, Zoho CRM, Gmail, Google Workspace, Microsoft 365, Slack, Zendesk Suite, and Meta for Business. Getting Started and Support ### What training and onboarding options does Vozy offer? Vozy provides live online training, documentation, and videos to help teams get started. Live online sessions support guided setup and direct instruction, documentation offers written reference material for reviewing steps and features, and videos provide self-paced learning materials for viewing as needed. Getting Started and Support ### What customer support options does Vozy offer? Vozy provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback is available to describe response times or helpfulness, so support experience details cannot be confirmed from user comments. ## Features AI summary Based on 5,440 Artificial Intelligence reviews Capterra data shows that buyers of Artificial Intelligence software rank the following features as their top priorities: - **Generative AI** (**36%** of reviewers rated this feature as critical) - **Data Import/Export** (**31%**) - **Natural Language Processing** (**34%**) Vozy supports all three features that reviewers rate most highly: **Generative AI**, **Data Import/Export**, and **Natural Language Processing**. Together, these capabilities help businesses create AI-driven outputs, move data in and out of the system more efficiently, and process human language more accurately, allowing teams to improve workflows, respond faster, and get more value from their AI tools. Natural Language Processing 4.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Chatbot 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Machine Learning 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Enable businesses to implement machine learning algorithms on business data such as sales and revenue Call Recording 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Speech Recognition 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Train your system to interpret and transcribe voice messages Vozy 85 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Augmented Analytics: Analyze data and automatically generate insights using AI/ML technologies - Automated Responses: Automatic reply functionality for incoming messages - Automatic Call Distribution: Distribute/route/connect calls - Automatic Transcription: Use AI to convert voice into text automatically - Autoresponders: Create and automatically send premade copy in response to customer messages - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For eCommerce: Intended to be used by online stores - For Sales Teams/Organizations: Caters to sales teams - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Intent Recognition: Helps understand a user's intentions/actions - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Capture: Automatically identify and save contact information of potential customers - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - Multiple Data Sources: Allows users to manage data from a number of sources - Natural Language Processing: Process and analyze human language in text or audio form - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Pre-recorded Messages: Set of pre-recorded messages for candidates that can be shared before, during and after the video interview - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Query Suggestions: See options for potential search queries within the system - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Speech Recognition: Train your system to interpret and transcribe voice messages - Speech-to-Text Analysis: Analyze, correct, and monitor speech for transcriptions or recordings - Support Ticket Management: Allow customers/users to submit support queries and service requests - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Virtual Personal Assistant (VPA): Program systems that assist users with their daily administrative responsibilities - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Voice Mail: Computer-based system that allows users to send and receive voice messages - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (7) 4.3 Based on 7 reviews ## Pricing Value for money 4.3 (7) Basic $200.00 Per Feature,Per Month Value for money 4.3 (7) 4.3 Based on 7 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (7) 4.4 Based on 7 reviews ## User reviews Overall rating 4.0 Based on 7 reviews Filter by rating 5(3) 4(3) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent PA Pablo A. Jefe de Gestión Digital de Cobros Banking ### "Experiencia de uso de Vozy" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 24, 2023 Usar el voice bot nos ha representado un importante ahorro operativo bastante considerable, manteniendo los mismos estándares de recuperación que teníamos cuando se realizaba la gestión por medio del call center. Pros Nos permite procesar un gran volumen de trabajo con mucho menos recursos de los que se requerían previamente, la atención y el soporte muy oportuno. Cons Ocasionalmente tenemos inconsistencia en a calidad de las llamadas, es recomendable llevar un control para verificar la calidad de estas, reportar al equipo de soporte para que hagan las calibraciones correspondientes. Reasons for choosing Vozy Los otros proveedores no presentaron una oferta formal a considerar. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MA Monica A. Business partner Higher Education ### "Excelente Servicio" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 15, 2023 Ha sido una experiencia muy agradable y una solución super eficiente para nosotros. Pros Me gusta la manera en que interactúa con los usuarios y la facilidad de uso. Cons Todavía le falta mejor la voz, la voz más natural. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RB Rosbin B. Jefe Soporte Operativo a Cobros Fund-Raising ### "IA un aliado más" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 26, 2023 Principalmente el problema es la cantidad de clientes vs el recurso humano, con Vozy podemos abarcar ese segmento que teníamos descubierto. Pros La integración fue muy ágil, la administración y la ejecución de las estrategias muy practico y por último los costos vs la rentabilidad representa un gran impacto para la compañía. Cons la predicción de contactabilidad es clave para brindar resultados más sólidos. Alternatives considered [Email Blaster](https://www.capterra.com/p/235582/Email-Blaster/) Reasons for choosing Vozy Por innovación, por que lo conocía de trabajos anteriores y sabía los resultados que podía entregarnos. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CM Carlos M. CEO Restaurants ### "Un servicio que no recomiendo" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 22, 2021 Muy mala. Se perdieron muchísimas ventas, la cantidad de ventas cayó al ser implementad. Se perdieron clientes que ha sido muy difícil hacer regresar. Total desconfianza en nuestra línea de ventas por parte del cliente. Muy mal servicio de soporte. Si desean productividad telefónica no contraten este servicio. Pros Permite subir audios personalizados de respuesta Cons El número a veces deja de estar disponible, cuando los clientes llaman suena ocupado, a veces ejecuta la grabación del saludo y se corta. Envía mensajes en inglés donde indica que el interlocutor no está disponible. No hay soporte rápido fines de semana y en las noches. Es difícil contactar una persona vía telefónica. Reasons for choosing Vozy Ya lo había utilizado, y antes me había funcionado. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JA Juan A. CEO Financial Services ### "Lilly VoiceBot is the best partner for collection processes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2021 I love the company and the product. I consider it one of the best allies to level up the collection and customer service processes. Pros The voicebot is perfect for the collection processes, Lilly (Voice Assistant) is a friendly bot capable of interacting with clients, negotiating with them and define payment amounts and dates. The configuration and learning process is simple and efficient. Cons I really love the product, It would be great to implement in our organisation other features that we have not tried yet such as digital signature, chatbot and voice bot interaction. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. jairo C. Coordinador de sistemas Hospitality ### "Vozy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 31, 2018 pbx in the cloud, more efficient, more comfortable. Pros no traditional telephone plants, with vozy you only need a computer with internet access, a complete system in the cloud, which allows having a virtual pbx, having several simultaneous calls, waiting message, call screening, all the services and features of a robust high-cost telephone plant, with vozy, you only need access to the internet. Cons You must have a stable internet connection and preferably UTP connection, because if it is Wi-Fi or lower speeds, incoming and outgoing calls are not clear and intermittent. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NM Numa M. Director Computer Software ### "till today it has been a great service and excellent support " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 10, 2018 been in contact with customers, family and friends Pros It is reliable, easy to use, and valuable from the money point of view. Any time when questions or support has been required they had provided it in a very short notice and good manners. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. [View all Reviews](https://www.capterra.com/p/170736/Vozy/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.