Who Uses This Software?

Mid-size and enterprise B2C/B2B companies across Telecom, Consumer Tech, Retail, Finance, and other verticals.


Average Ratings

3 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $2,000.00/month
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • inSided
  • www.insided.com
  • Founded 2010
  • Netherlands

About inSided

inSided delivers an enterprise-grade community platform that enables companies to drive revenue, improve satisfaction and lower support costs. The platform leverages the power of the crowd to enable conversational commerce and service for brands like A1, BNP Paribas, KPN, T-Mobile, Tele2, Sonos, and TomTom. Communities generate user generated content which can be used across all digital channels, turning them into social destinations where customers can get support & advice from other customers.


inSided Features

  • Content Management
  • Content Moderation
  • Discussions / Forums
  • Event Management
  • Group Management
  • Ideation / Crowdsourcing
  • Member Directory
  • Membership Management
  • Social Media Management
  • Website Management

inSided Reviews Recently Reviewed!


The inSided platform is very easy to use.

Dec 28, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Future requests are always taken seriously. They are always developing and improving to become better.

Cons: It would be better if the customer can adjust even more himself. This is happening more and more though.

Overall: Our customers can now find answers to questions that have already been asked online. This ensures that there is less contact with our Customer Service.

Great ideas, slow execution. Excellent support and culture.

Dec 15, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: InSided has a great platform for companies just starting out with forums/communities, or Community Managers that don't want to micromanage their communities.
The software is simple and easy to use for end-users and admins.
Some strong features that can have real business impact.
Customer support is excellent.
Moderation workflow is good for smaller communities.

Cons: The software is simple and without any development options to make front-end or back-end changes.
Most back-end changes must be applied to -all- communities in their portfolio, which means small changes that could help our community may be disregarded as they are also applied to a 3rd party community.
Analytics are lacking severely, however this is being addressed.
Moderation workflow is lacking some batch processing features for large communities, and can not easily be changed.
Ideas for improvements are slow to be realised.

Great service

Dec 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: flexible, high end software which helps us to built a community around our brand, since 4 years.

Cons: it is more expensive than other tools, which makes only is worth while with a solid businesscase .