--- title: "Customer Communities Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Customer Communities Software - reviews, pricing plans, popular comparisons to other Community products and more." source_url: "https://www.capterra.com/p/170758/inSided/" page_type: "product" language: "en" --- # Customer Communities Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Customer Communities ## What is Customer Communities? Gainsight Digital Hub is a powerful centralized destination that brings your customers, resources, and products together. The all-in-one hub empowers you to scale how you engage, retain, and delight your customers by unifying your customer resources, leveraging dynamic search and AI capabilities, building an influential user community, and providing a single success destination for your users. ## What is Customer Communities used for? [Community](https://www.capterra.com/community-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Customer Success](https://www.capterra.com/customer-success-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1000 Other, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Customer Communities?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.gainsight.com/&name=Customer Communities) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Customer Communities 4.3 (12) VS. [4.2 (999)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $1000 Other, Per Year Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (12) Ease Of Use 4.0 (967) Value For Money 4.2 (9) Value For Money 4.2 (790) Customer Service 4.5 (10) Customer Service 4.0 (762) ## Customer Communities alternatives Highest Rated [4.7 (24,163)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (4,088)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Customer Communities Overview ### Which roles and teams benefit most from Customer Communities? Customer Communities is most used by community managers, moderators, and customer marketing teams that need to engage members, answer questions, and grow participation. Digital project managers and innovation leads use it to organize feedback and improve experiences, while executives, educators, and retail managers monitor sentiment, share updates, and strengthen customer relationships. Answer based on 12 reviews Overview ### What company size and specific industries is Customer Communities built for? Customer Communities is designed for businesses of any size that want a centralized place for customer interaction and support. The description does not identify specific industries, so it appears suited to a broad range of sectors that need an all-in-one customer experience destination. Features and Usability ### What are the key features of Customer Communities? Customer Communities offers discussions and forums, a self-service portal, knowledge base management, member directory, and moderation tools. It also includes customer segmentation, surveys and feedback, engagement tracking, reporting and analytics, role-based permissions, and multi-channel communication for managing member interactions and support activity. Integrations ### Which third-party tools and platforms does Customer Communities integrate with? Customer Communities integrates with 10 third-party tools and platforms, including Salesforce Platform, Salesforce Service Cloud, Salesforce Starter, Zendesk Suite, Freshdesk, Jira, Slack, Zapier, Google Analytics 360, and Gainsight CS. It also connects with Clarabridge, Miro, Mixpanel, and Skilljar Customer Education. Getting Started and Support ### What training and onboarding options does Customer Communities offer? Customer Communities provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning sessions, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does Customer Communities offer? Customer Communities provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Support is organized across self-service and direct contact options, giving users multiple ways to find answers or reach assistance when needed. ## Features AI summary Based on 4,489 Community reviews Capterra reviewers highlight these as the features buyers value most when choosing community software: - **Chat/Messaging** (**47%** of reviewers rated this feature as critical) - **Membership Management** (**43%**) - **Content Management** (**42%**) Customer Communities includes **Membership Management** and **Content Management**, giving teams the tools to organize members and publish, update, and maintain community resources in one place. However, it does not offer **Chat/Messaging**. Instead, it provides other highly rated features, including **Real-Time Notifications** (**47%**) and **Access Controls/Permissions** (**42%**), which help teams keep members informed and manage who can view or contribute to different parts of the community, allowing businesses to maintain an active, well-managed member experience. Membership Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Database of members to track personal information of individuals and families Content Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Real-Time Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Access Controls/Permissions 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Group Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Organize and edit a group of people's policy and members Alerts/Notifications 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Customer Communities 52 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Create and manage digital catalog of products/services with their details, specifications, and price Provides a channel for team members to share AI models, media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Online forums/groups where users can ask questions, share ideas, best practices, etc. Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Manage, store and organize emails within the system or via third-party apps Tracks metrics that provide insight into how a user interacts with any interface or product A list of events with their respective dates Search for specific words or phrases within a document or database Games or game-like elements to track progress and reward accomplishments Organize and edit a group of people's policy and members Calculate a company, client account or person's health via a scoring system The creation, development, and sharing of potentially innovative new ideas Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Comprehensive list that contains information and details of all the members associated with a particular organization or group Database of members to track personal information of individuals and families Controls/tools to moderate the session Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Monitor wait time and abandonment for incoming requests that have not been routed Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor sales and make necessary adjustment in order to increase demand and revenue Set & manage permission levels based on user roles and restrict access to only authorized individuals Online portal through which end users can access the system, manage tasks, or obtain information Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Edit text as needed Set up connections to third-party platforms to improve business processes Track and interpret metrics on the usage of company resources Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. Features 3.8 (12) 3.8 Based on 12 reviews ## Pricing Value for money 4.2 (9) Free Trial Basic $1,000 Other,Per Year Value for money 4.2 (9) 4.2 Based on 9 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Miro](https://www.capterra.com/p/128955/Miro/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (10) 4.5 Based on 10 reviews ## User reviews Overall rating 4.3 Based on 12 reviews Filter by rating 5(5) 4(6) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent Genesis G. Marketing Specialist Marketing and Advertising ### "Insided Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 9, 2023 Pros Features that can have real importance to the company. Easy to use with many helpful options and tips. Cons A bit expensive and sometimes hard to customized features for your company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User jefe de tienda Defense & Space ### "Uno de los mejores software que conozco." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 1, 2023 Me gusta la herramienta ya que esto de crear tu marca y hacerla crecer al punto de impulsarla de la mejor manera y llevarla al mejor punto. Pros Me gusta mucho la herramienta ya que esta diseñada para hacer crecer de la mejor manera mi marca desde ayudarla a crearla y llevarla a la mejor popularidad. Cons me gusta la herramienta así esta muy bien de hecho creo que es muy completa por lo tanto asi esta bien. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Teacher and researcher Education Management ### " inSided is our community forum" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 October 19, 2022 Pros inSided is a platform for engaging and inspiring customers.Second it shows customers how to use effectively the platfrom. Last, customers can be connected to each other for new ideas.inSided is an easy platfrom to use. Cons The timing devoted to support customers should be reconsidered in order to be improved.Second, the process of changing the names of groups should be made easy for customers.Last , the process of connecting with a customer representative should be faster. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Melanie R. Customer Marketing Computer Software ### "inSided continues to evolve" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 23, 2022 inSided has been super engaging - continuously keeping us updated on what's coming down the pipeline, both via email and their own community. Their support is speedy to respond and I've enjoyed many of the webinars and helpful content shared by inSided. I feel valued and nurtured as one of their customers. Pros I mostly focus on the Community functionality at the moment. Content management is easy to use and straight forward to learn. I was mostly self-taught when coming onboard. Cons We're exploring how to keep users coming back to Community. Right now there are limitations on email campaigns from inSided out to Community members to pull them back. But inSided has expressed interest in supporting this functionality and I look forward to seeing how we can use it for our business. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LF Liza F. Community Builder Computer Software ### "Great Product. Easy setup. Top Team." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2022 Pros UX of the software. Every step from onboarding to setting it up was more or less simple, all questions were always answered thoroughly and quickly. Insided's own knowledge is also a huge asset with lots of helpful tips and best practices Cons Private DMs on and off feature and maybe a little more reports to help sort through data Alternatives considered [Higher Logic Thrive](https://www.capterra.com/p/86198/Higher-Logic-Online-Community/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BV Brian V. Community manager/Webcare employee Telecommunications ### "inSided review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 March 12, 2019 inSided is a great base for our community forums. The ability to feature content, link outside of the domain and use your own visuals makes it a good looking experience. Pros It's stable and does what it has to do. Easy to use, new features are being added. Cons It's a one size fits all solution so it can be hard to customise. Both for our own use and in regards of personalised content for our customers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Laura O. Digital project manager a.i. ### "Customer oriented company; they act as they preach!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 21, 2018 Great increase of SEO traffic, relevant traffic also. More happy customers, because their questions received an answer from the experts. Also, a decrease in calls for our organisation. Pros All InSided people tend to think along with your business goals and struggles. Community thinking is a skill they are able to teach very well. The software itself is quite easy to use. I quite like how InSided also listens to its customers to for future development of the software. That's why I say: they really do act as they preach! Cons Of course, a software as a service solution also has some disadvantages. They strive to have the same template for all of their customers, so that new features are easy to implement. Some wishes can not be realized because of this. Or you have to accept that you can not benefit from features that they release. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Online innovatie Telfort Telecommunications ### "Great product for standard websites" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 June 15, 2018 A more professional forum than the open source version we were using, and it was alot cheaper than the competition. Pros It is relatively simple, there are enough options and the community management works good. As long as you require mostly standard options, this is a great product for a great price. Cons It is harder to get customized features for your organization. Some options like how the header works are a bit too much "one size fits all". Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OO Oscar O. COO ### "" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 17, 2018 Pros Super stable SaaS platform with specialised functionality makes a perfect match with every company with large customer bases and many customer interactions. Cons Nothing so far.. Frictionless implementation and working on the ramp up phase currently. To early to give negative feedback or improvements ideas. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Maxime S. Moderator Internet ### "The inSided platform is very easy to use. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 28, 2017 Our customers can now find answers to questions that have already been asked online. This ensures that there is less contact with our Customer Service. Pros Future requests are always taken seriously. They are always developing and improving to become better. Cons It would be better if the customer can adjust even more himself. This is happening more and more though. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/170758/inSided/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.