Who Uses This Software?

Mainly B2B-Software companies and Telecom providers, but we also see a lot of interest from companies in B2C Software, Consumer online services and -hardware.


Average Ratings

7 Reviews

  • 4 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $900.00/month
  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • inSided
  • www.insided.com
  • Founded 2010
  • Netherlands

About inSided

The inSided online community platform is specifically built so your customers can find answers to their questions effortlessly, scaling your customer support, customer success and increasing customer self-service, retention, product adoption and advocacy. Help your customers help others by giving them the tools to effectively self-serve, learn by engaging with them & gain product insights to focus on what truly matters: your customers satisfaction.


inSided Features

  • Content Management
  • Content Moderation
  • Discussions / Forums
  • Event Management
  • Group Management
  • Ideation / Crowdsourcing
  • Member Directory
  • Membership Management
  • Social Media Management
  • Website Management
  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management
  • Account Alerts
  • Account Management
  • Communication Management
  • Customer Engagement
  • Customer Lifecycle Management
  • Health Score
  • Onboarding
  • Revenue Management
  • Usage Tracking / Analytics
  • Win / Loss Analysis
  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal

inSided Reviews Recently Reviewed!


Capterra loader

Customer oriented company; they act as they preach!

Jun 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: All InSided people tend to think along with your business goals and struggles. Community thinking is a skill they are able to teach very well. The software itself is quite easy to use. I quite like how InSided also listens to its customers to for future development of the software. That's why I say: they really do act as they preach!

Cons: Of course, a software as a service solution also has some disadvantages. They strive to have the same template for all of their customers, so that new features are easy to implement. Some wishes can not be realized because of this. Or you have to accept that you can not benefit from features that they release.

Overall: Great increase of SEO traffic, relevant traffic also. More happy customers, because their questions received an answer from the experts. Also, a decrease in calls for our organisation.

Great product for standard websites

Jun 15, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is relatively simple, there are enough options and the community management works good. As long as you require mostly standard options, this is a great product for a great price.

Cons: It is harder to get customized features for your organization. Some options like how the header works are a bit too much "one size fits all".

Overall: A more professional forum than the open source version we were using, and it was alot cheaper than the competition.

inSided review

Mar 12, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It's stable and does what it has to do. Easy to use, new features are being added.

Cons: It's a one size fits all solution so it can be hard to customise. Both for our own use and in regards of personalised content for our customers.

Overall: inSided is a great base for our community forums. The ability to feature content, link outside of the domain and use your own visuals makes it a good looking experience.

Great ideas, slow execution. Excellent support and culture.

Dec 15, 2017
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: InSided has a great platform for companies just starting out with forums/communities, or Community Managers that don't want to micromanage their communities.

The software is simple and easy to use for end-users and admins.

Some strong features that can have real business impact.

Customer support is excellent.

Moderation workflow is good for smaller communities.

Cons: The software is simple and without any development options to make front-end or back-end changes.

Most back-end changes must be applied to -all- communities in their portfolio, which means small changes that could help our community may be disregarded as they are also applied to a 3rd party community.

Analytics are lacking severely, however this is being addressed.

Moderation workflow is lacking some batch processing features for large communities, and can not easily be changed.

Ideas for improvements are slow to be realised.

Great service

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: flexible, high end software which helps us to built a community around our brand, since 4 years.

Cons: it is more expensive than other tools, which makes only is worth while with a solid businesscase .

The inSided platform is very easy to use.

Dec 28, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Future requests are always taken seriously. They are always developing and improving to become better.

Cons: It would be better if the customer can adjust even more himself. This is happening more and more though.

Overall: Our customers can now find answers to questions that have already been asked online. This ensures that there is less contact with our Customer Service.

May 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Super stable SaaS platform with specialised functionality makes a perfect match with every company with large customer bases and many customer interactions.

Cons: Nothing so far.. Frictionless implementation and working on the ramp up phase currently.

To early to give negative feedback or improvements ideas.