inSided

inSided

4 / 5 6 reviews

Who Uses This Software?

Mid-size and enterprise B2C/B2B companies across Telecom, Consumer Tech, Retail, Finance, and other verticals.


Average Ratings

6 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $2,000.00/month
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • inSided
  • www.insided.com
  • Founded 2010
  • Netherlands

About inSided

inSided provides a self-service solution, used by leading brands such as A1, BNP Paribas, KPN, T-Mobile, Tele2, Sonos, and TomTom, where customers and prospects can get advice and support from other customers when they are buying or using your products. Connecting prospects to valuable user-generated content additionally increases conversion rates and online sales.


inSided Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

inSided Reviews Recently Reviewed!


Great ideas, slow execution. Excellent support and culture.

Dec 15, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: InSided has a great platform for companies just starting out with forums/communities, or Community Managers that don't want to micromanage their communities.

The software is simple and easy to use for end-users and admins.

Some strong features that can have real business impact.

Customer support is excellent.

Moderation workflow is good for smaller communities.

Cons: The software is simple and without any development options to make front-end or back-end changes.

Most back-end changes must be applied to -all- communities in their portfolio, which means small changes that could help our community may be disregarded as they are also applied to a 3rd party community.

Analytics are lacking severely, however this is being addressed.

Moderation workflow is lacking some batch processing features for large communities, and can not easily be changed.

Ideas for improvements are slow to be realised.

Capterra-loader

Customer oriented company; they act as they preach!

Jun 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: All InSided people tend to think along with your business goals and struggles. Community thinking is a skill they are able to teach very well. The software itself is quite easy to use. I quite like how InSided also listens to its customers to for future development of the software. That's why I say: they really do act as they preach!

Cons: Of course, a software as a service solution also has some disadvantages. They strive to have the same template for all of their customers, so that new features are easy to implement. Some wishes can not be realized because of this. Or you have to accept that you can not benefit from features that they release.

Overall: Great increase of SEO traffic, relevant traffic also. More happy customers, because their questions received an answer from the experts. Also, a decrease in calls for our organisation.

Great product for standard websites

Jun 15, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is relatively simple, there are enough options and the community management works good. As long as you require mostly standard options, this is a great product for a great price.

Cons: It is harder to get customized features for your organization. Some options like how the header works are a bit too much "one size fits all".

Overall: A more professional forum than the open source version we were using, and it was alot cheaper than the competition.

Great service

Dec 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: flexible, high end software which helps us to built a community around our brand, since 4 years.

Cons: it is more expensive than other tools, which makes only is worth while with a solid businesscase .

The inSided platform is very easy to use.

Dec 28, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Future requests are always taken seriously. They are always developing and improving to become better.

Cons: It would be better if the customer can adjust even more himself. This is happening more and more though.

Overall: Our customers can now find answers to questions that have already been asked online. This ensures that there is less contact with our Customer Service.

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Super stable SaaS platform with specialised functionality makes a perfect match with every company with large customer bases and many customer interactions.

Cons: Nothing so far.. Frictionless implementation and working on the ramp up phase currently.

To early to give negative feedback or improvements ideas.