# Customer Communities Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Customer Communities the right Community solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170758/inSided/reviews --- Customer Communities 4.3 (12) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Customer Communities Ease of use 4.6 Customer Service 4.5 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Laura O. Digital project manager a.i. Used the software for: 2+ years ### "Customer oriented company; they act as they preach!" June 21, 2018 4.0 Great increase of SEO traffic, relevant traffic also. More happy customers, because their questions received an answer from the experts. Also, a decrease in calls for our organisation. Pros All InSided people tend to think along with your business goals and struggles. Community thinking is a skill they are able to teach very well. The software itself is quite easy to use. I quite like how InSided also listens to its customers to for future development of the software. That's why I say: they really do act as they preach! Cons Of course, a software as a service solution also has some disadvantages. They strive to have the same template for all of their customers, so that new features are easy to implement. Some wishes can not be realized because of this. Or you have to accept that you can not benefit from features that they release. Review Source VR Verified Reviewer Online innovatie Telfort Telecommunications Used the software for: 2+ years ### "Great product for standard websites" June 15, 2018 4.0 A more professional forum than the open source version we were using, and it was alot cheaper than the competition. Pros It is relatively simple, there are enough options and the community management works good. As long as you require mostly standard options, this is a great product for a great price. Cons It is harder to get customized features for your organization. Some options like how the header works are a bit too much "one size fits all". Review Source VR Verified Reviewer Community Manager Consumer Electronics Used the software for: 2+ years ### "Great ideas, slow execution. Excellent support and culture." December 15, 2017 3.0 Pros InSided has a great platform for companies just starting out with forums/communities, or Community Managers that don't want to micromanage their communities. The software is simple and easy to use for end-users and admins. Some strong features that can have real business impact. Customer support is excellent. Moderation workflow is good for smaller communities. Cons The software is simple and without any development options to make front-end or back-end changes. Most back-end changes must be applied to -all- communities in their portfolio, which means small changes that could help our community may be disregarded as they are also applied to a 3rd party community. Analytics are lacking severely, however this is being addressed. Moderation workflow is lacking some batch processing features for large communities, and can not easily be changed. Ideas for improvements are slow to be realised. Review Source Genesis G. Marketing Specialist Marketing and Advertising Used the software for: 1-2 years ### "Insided Review" March 9, 2023 5.0 Pros Features that can have real importance to the company. Easy to use with many helpful options and tips. Cons A bit expensive and sometimes hard to customized features for your company. Review Source LF Liza F. Community Builder Computer Software Used the software for: 6-12 months ### "Great Product. Easy setup. Top Team." June 23, 2022 5.0 Pros UX of the software. Every step from onboarding to setting it up was more or less simple, all questions were always answered thoroughly and quickly. Insided's own knowledge is also a huge asset with lots of helpful tips and best practices Cons Private DMs on and off feature and maybe a little more reports to help sort through data Alternatives considered [Higher Logic Thrive](https://www.capterra.com/p/86198/Higher-Logic-Online-Community/) Review Source VR Verified Reviewer Manager Digital Toon, Eneco, Oxxio, WoonEnergie Renewables & Environment Used the software for: 2+ years ### "Great service" December 14, 2017 5.0 Pros flexible, high end software which helps us to built a community around our brand, since 4 years. Cons it is more expensive than other tools, which makes only is worth while with a solid businesscase . Review Source MR Melanie R. Customer Marketing Computer Software Used the software for: 6-12 months ### "inSided continues to evolve" June 23, 2022 4.0 inSided has been super engaging - continuously keeping us updated on what's coming down the pipeline, both via email and their own community. Their support is speedy to respond and I've enjoyed many of the webinars and helpful content shared by inSided. I feel valued and nurtured as one of their customers. Pros I mostly focus on the Community functionality at the moment. Content management is easy to use and straight forward to learn. I was mostly self-taught when coming onboard. Cons We're exploring how to keep users coming back to Community. Right now there are limitations on email campaigns from inSided out to Community members to pull them back. But inSided has expressed interest in supporting this functionality and I look forward to seeing how we can use it for our business. Review Source BV Brian V. Community manager/Webcare employee Telecommunications Used the software for: 2+ years ### "inSided review" March 12, 2019 4.0 inSided is a great base for our community forums. The ability to feature content, link outside of the domain and use your own visuals makes it a good looking experience. Pros It's stable and does what it has to do. Easy to use, new features are being added. Cons It's a one size fits all solution so it can be hard to customise. Both for our own use and in regards of personalised content for our customers. Review Source VR Verified Reviewer Teacher and researcher Education Management Used the software for: 1-2 years ### " inSided is our community forum" October 19, 2022 4.0 Pros inSided is a platform for engaging and inspiring customers.Second it shows customers how to use effectively the platfrom. Last, customers can be connected to each other for new ideas.inSided is an easy platfrom to use. Cons The timing devoted to support customers should be reconsidered in order to be improved.Second, the process of changing the names of groups should be made easy for customers.Last , the process of connecting with a customer representative should be faster. Review Source MS Maxime S. Moderator Internet Used the software for: 6-12 months ### "The inSided platform is very easy to use. " December 28, 2017 4.0 Our customers can now find answers to questions that have already been asked online. This ensures that there is less contact with our Customer Service. Pros Future requests are always taken seriously. They are always developing and improving to become better. Cons It would be better if the customer can adjust even more himself. This is happening more and more though. Review Source VR Verified Reviewer jefe de tienda Defense & Space Used the software for: 1-2 years ### "Uno de los mejores software que conozco." January 1, 2023 5.0 Me gusta la herramienta ya que esto de crear tu marca y hacerla crecer al punto de impulsarla de la mejor manera y llevarla al mejor punto. Pros Me gusta mucho la herramienta ya que esta diseñada para hacer crecer de la mejor manera mi marca desde ayudarla a crearla y llevarla a la mejor popularidad. Cons me gusta la herramienta así esta muy bien de hecho creo que es muy completa por lo tanto asi esta bien. Review Source OO Oscar O. COO Used the software for: Less than 6 months ### "" May 17, 2018 5.0 Pros Super stable SaaS platform with specialised functionality makes a perfect match with every company with large customer bases and many customer interactions. Cons Nothing so far.. Frictionless implementation and working on the ramp up phase currently. To early to give negative feedback or improvements ideas. Review Source Similar Products Featured ## Related categories [Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Community](https://www.capterra.com/community-software/)[Customer Success](https://www.capterra.com/customer-success-software/)