Zaius

Zaius

5 / 5 9 reviews

Who Uses This Software?

Ecommerce and retail brands in the SMB & mid-market space looking to increase CLTV, average order value, and drive more repeat purchases.


Average Ratings

9 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Zaius
  • zaius.com/
  • Founded 2014
  • United States

About Zaius

A true CRM built for ecommerce marketers. When a single customer view is at the core of your marketing, amazing things can happen. Thats why Zaius brings together CRM, marketing automation, and analytics in one dream B2C marketing platform so you can deliver beautiful, relevant, and effective messages across channels and devices in real-time, and discover revenue opportunities you never even knew existed.


Zaius Features

  • Calendar/Reminder System
  • Document Storage
  • Email Integration
  • Email Marketing
  • Internal Chat Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management

Zaius Reviews Recently Reviewed!


Capterra-loader

Early adopter, big fan of platform, even bigger fan of the folks who stand behind it.

Apr 06, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've been a customer since their early days and have seen them grow, which is no surprise. I've found them vastly superior to other "Enterprise" email service providers, like Bronto, Salesforce (Exact Target), Responsys, etc.

What's awesome is Zaius stores everything each site visitor does, whether personally identified or not. So when the user is finally identified, all their past website interactions are attributed to them and voila, you have rich customer profiles you can market to. And boy, can you market to them.

Fundamentally, if you can dream it, the odds are quite good that YOU (and I literally mean "you, the marketer") can do it on your own. And I/m not talking about cart abandonment or browse abandonment, but MUCH cooler stuff.

We just started a campaign that takes customers who browsed
1) Any one apparel brand's products three times within 14 days , and...
2) Didn't buy any apparel from that brand in the last 14 days, and...
3) Haven't gotten an email from this campaign in at least 5 days, and...
4) Haven't gotten any marketing emails from us in 2 days, will then get
5) A dynamic email with that days most popular apparel items from just that manufacturer, and...
6) With only be the gender of apparel they were looking at.

What other platform can do something like that? None. And how long did it take to build this continuously running campaign, including the responsive creative? A few hours.

If you can dream it, you can probably do it.

Cons: Because the platform is just a few years old, there are some things that are not in it yet or are still maturing as it gets used by customers.

Having a subscriber center where users can signup for or unsubscribe from any or all of the campaigns you have is not ready yet, but it is finally coming. Same with a customer API we can get at some of this customer information, but it is on the roadmap. Recommendations were just released, but as a v1 feature, it will need some time to mature. They have a nice WYSIWYG email designer, which has gotten a lot better over the past 18 months, still has some rough edges to it, but they are working on it too.

The best part about having any cons with the product is they really do listen to their customers and I never feel like there is no hope or chance that we will get what we need. And for that, I am grateful.

Capterra-loader

Flexible tool for personalized marketing delivered 3x ROI compared to other ESPs

Jan 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Its very flexible, meaning you can create segments and campaigns that are as complex and nuanced as your business.

Cons: Because of the flexibility, some parts of the tool are hard to understand, but the great customer support and continually improving documentation make this less and less of an issue.

Powerful solution with capable support - differentiated in a very good way

Nov 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The flexibility to apply its strengths to many business situations while providing meaningful and structure to assure data is actionable. So often data is simply collected or aggregated - Zaius help extend this capability to insight and action, natively.

Cons: The development roadmap is ambitious and expansive. The more you use the software the more you want to push limits, and sometimes those limits aren't ready to be pushed. Time will improve this.

Capterra-loader

I'm very glad I found Zaius. We were able to setup our automated email program quickly and easily.

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Automated Aspects and Segmentation Are Sophisticated, Design Features Are Nice, Customer Support is Great, Price is Reasonable, Data Importing is Easy

Cons: I wish they offered text SMS alert capability. They have said they are working on adding this to the platform.

Overall: Able to automate emails to our customers and get reporting that is necessary to run our business.

Access to customer information at my finger tips + Fantastic customer service

Oct 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: TESTING! Like all marketers, I love a good A/B test, and Zaius allows me to run tests all day long and I'm able to create my own test buckets without needing tech support. I'm able to access my user data and create segments that I'd normally need to request through another team. Love having the ability to do so many things on my own! The tech support team is a huge help. They respond quickly and are knowledgable in helping me through any issues that I've encountered.

Cons: The tool has it's quirks, and some of the features aren't very user friendly -- when I'm creating complicated segments, I often have issues with setting up (they are working on a fix for this). Also, I'm also not super savvy with their reporting suite. I often find myself needing to rely on their customer support team to help me with reporting. Finally -- wish it had more predictive features -- used machine learning/AI for recommendations.

Overall: It's a great tool for the price. Have access to a tremendous amount of data that I'd typically need tech support to help pull. Able to make decisions and iterate on learnings very quickly.

Capterra-loader

Highly recommended Email/CRM platform for online retailers

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very high support level from account managers and their internal customer service. Higher than the competition. The platform is very flexible with intricate personalization possible. We've been able to get very creative and hyper targeted with campaigns because of that. For example, created an email blast called Price Drop where we targeted viewers who browsed a product page months earlier and then, sent them a notification that the same item "just went on sale" and was available.

Cons: No huge negatives to speak of. The only gripe would be that we spend so much time on developing email blasts that it's been difficult to carve time for the advanced reporting capabilities of Zaius.

Overall: We were able to increase email revenue substantially and develop better customer retention practices with lifecycle emails. (post purchase follow-up, winback, abandonment and customized product suggestions). Some time saved as well thru having a reliable partner where the client didn't have to figure out every aspect of campaign out for themselves.

Capterra-loader

Powerful behavioral analytics and campaign management for B2C CRM

Oct 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexible UI that allows complex analysis of our event stream data. We love the attribution modeling and funnels. It's great to be able to take our behavioral insights and use them within Zaius to drive campaigns to reach our customers. They have a full set of APIs through which we can access all our data and reports, making it easy to integrate Zaius with other tools.

Cons: Since it's so powerful, it can take a newbie a bit of time to understand the building blocks needed to generate their own reports.

Zaius gives us a view of individual visitors across our digital channels and lets us act on it

Oct 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Great support getting us up and running.
- Relatively easy to onboard data.
- Email authoring made a huge difference for us. We were going to have to find someone else to help with this -- but this has enabled us to do a lot more with the data we have and create much better experience for our clients

Cons: - Needs levels of access control -- we have plenty of people who should be able to run reports, for example, but we don't want them to be able to mess with templates.

Overall: Helps us drive incremental revenue with truly personalized email. Dynamic segmentation around user behavior is also a key benefit.

Impressive product, lots of features, great team

Apr 19, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Email builder, customer service, price

Cons: not enough prebuild reporting.

Overall: I've been using Zaius for 4 months, and so far they have lived up to every promise and then some. They have rolled out new features, like the Email builder which is very easy to use. The software is powerful, if you're a data geek you will love it. Because it is so feature rich, I needed some help getting some of the reporting set up, but my account manager is on top of everything.

This is a great platform if you have multiple sites/ brands as you can get a whole customer view and how they interact with each channel. Behavioral triggers like cart and browse abandonment are easy to set up, and we are just getting price drop emails set up as well.

I'd say they provide a lot of value and would recommend to others!

Recommendations to other buyers: I'm excited to watch this company grow, they are a hungry, capable, and talented group.