Who Uses This Software?

Any organization or individual without a managed or standardized business travel or expense reporting tool, or those looking for an improvement to their current solution!


Average Ratings

63 Reviews
Ease

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    TravelBank is free to use, with a nominal fee per booking or reimbursement.
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Travelator
  • travelbank.com/
  • Founded 2015
  • United States

About TravelBank

As seen in "New Apps We Love," "Best Business Apps," and "Best of Business Travel" on the App Store, TravelBank is a smarter way to book business travel, track expenses, and earn rewards. With TravelBank, you can submit an expense report in minutes, or budget an upcoming business trip and earn rewards when you beat your budget. It's 100% free to use, and it only takes minutes to get started.


TravelBank Features

  • Central Reservation System
  • Client Management
  • Dynamic Content
  • Flight Booking
  • GDS/OTA Integration
  • Itinerary Creation
  • Payment Processing
  • Quotes/Estimates
  • Approval Process Control
  • Invoice Management
  • Multi-Currency
  • Receipt Management
  • Receipt Upload
  • Reimbursement Management
  • Spend Control
  • Time Tracking
  • Workflow Management
  • Activity Tracking
  • Billing & Invoicing
  • Expense Tracking
  • Project Tracking
  • Reimbursement Management
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Approval Workflow
  • Expense Reporting
  • Mobile Access
  • Policy Management
  • Profile Management
  • Reminders
  • Restriction Management
  • Travel Booking
  • Travel Planning

TravelBank Reviews Recently Reviewed!


Amazing App for an amazing Price (free)

Mar 14, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease and simplicity of the product is wonderful. The best part is that you can pull it up on the laptop and finish anything you started on your phone. The Customer service is impeccable. I don't know how you maintain that level of service with a free app. This is a great app and making it free to use, is wonderful. The developer has done a marvelous job.

Cons: Honestly there are no Cons considering its free. I would though, definitely suggest some wishful items that can probably make this app extraordinary. 1. Have OCR recognition to catch receipts details. 2. Give user a full access to change anything in their profile, like Company name, company setup and other items. 3. Allow to change/add logo for the reports, with ability to extract as CSV file. Once again I am not classifying these as cons, but suggestions to build on current platform and make it truly an exceptional app.

Overall: One word - "Amazing"

Vendor Response

by Travelator on March 19, 2019

Wow what an awesome review! We're blushing. Glad you find it so easy to use and appreciate the customer service. We actually do employ OCR for receipt scanning and are working on updating the employee profile customization. Great suggestions!

Travel Made Easier at Clearlink

Apr 17, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The TravelBank platform is extremely user friendly and intuitive. Their goal is to have you book a flight from start to finish in under a few minutes, and the process is simple and streamlined to take the headache out of booking travel. Aesthetically, the software is clean, well organized and visually pleasing. Adding users is simple with mass uploads, and deactivating employees is just as easy.

Cons: While not necessarily a con, TravelBank is continuing to develop new enhancements to their system, which means continued changes for our employees. That said, they're positive changes! There are many items on the roadmap for this year, like rental cars, and as a company that has a high annual travel spend, we can already see we will rely heavily on the upcoming features. As a newer travel platform in an industry that hasn't seen much change or innovation to travel, we're excited to see the enhancements that are being made by TravelBank.

As we continue to grow in headcount, the reporting capabilities could be increased to support our needs and provide deeper visibility into employee travel. Being able to integrate with an HRIS to remove the manual process of adding/deactivating users would be a nice addition.

Overall: As a large company, with locations in different states, and managers traveling to meet with clients, Clearlink was looking for a way to reduce travel spend, but overall have a seamless and streamlined user experience for booking travel.

After demoing multiple platforms, Clearlink found TravelBank to be the ideal fit for our growing organization. Not only did TravelBank work heavily with us to refine our existing travel policy, their team is readily available for any questions that arise.

Helpful, streamlined and the rewards are great!

Feb 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Very intuitive and straight-forward. My preferred booking method is Google Flights and this was right up there in terms of bringing the information into a streamlined UI. It makes decision-making much simpler when booking.

Cons: I flew Southwest, and the check-in process for Southwest is cutthroat. If you don't check in 24 hours at the dot, you get pretty lousy seating options. TravelBank didn't notify me of check-in until almost 10 minutes had passed since it opened up. This was long enough of a disparity that I got almost the very last boarding position. I set my own alarm for the return flight check-in to avoid this problem on the return flight. Check-in notification emails should go out exactly when it is time.

More admin features would be nice

Jan 02, 2019
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The online platform is very simple and straightforward; integration with company credit card is seamless; customer service is lightning fast!

Cons: Lacking in high level admin functions - managing multiple traveler profiles: i.e. adding in multiple frequent traveler programs simultaneously and to the same contact etc. I have not yet seen any price breaks/negotiated lower rates for any of my travel searches.

Overall: The service seems very effective at helping coordinate expenses, and encouraging employees to easily book their own travel arrangements under one over-arching umbrella; however, for small teams that don't need extra expense tracking the features are a bit over-inflated and underwhelming on the administration front.

Vendor Response

by Travelator on January 04, 2019

Hi there, thanks for the incredibly valuable feedback. We're continually working to diversify and augment our travel inventory, so hopefully you'll see more lower rates soon.

We're also happy to share that we have many improvements to administrative features in the works! As such, we would love to hear out your ideas in more detail, so if you'd be open to it, please shoot us a note at support@travelbank.com and reference this Capterra review; we'll take it from there!

Capterra loader

Quick but sometimes confusing

Mar 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Its an easy way to get reimbursed. I know that once I submit a charge, it will seamlessly be taken care of on the back end

Cons: Sometimes the expense report vs individual charges gets confusing. I'll create a charge but cannot figure out how to put it in an expense report to submit it or how to submit it without using a whole report (I don't have many expenses so I am often only submitting one charge)

Vendor Response

by Travelator on March 09, 2018

Thanks for the review Niara!

You can submit expenses directly from the main "Expenses" screen by tapping "Submit" in the top-right on mobile, or clicking the 3-dot menu in the top-right on desktop; this will directly generate a report named "General Expenses" and submit it to your manager, and works great if you just have a few expenses each month.

To assign expenses to a report, all you have to do is create a new report first from the "Reports" section of the menu. You can then create expenses directly from the new report you've just created. Also, each time you create a new expense from the main "Expenses" screen you can choose to assign it to any open Report.

Hope that helps and let us know any time you have further questions or feedback!

fast and easy to use

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is extremely easy to add expenses on the go. Takes a minute or two to add an expense and file a report.

Cons: I mostly expense Uber/Lyft rides - it would be nice if the receipts automatically uploaded so I wouldn't have to screenshot each one. Or some kind of partnership with Uber/Lyft so that there is an option to automatically expense a particular trip within the Uber/Lyft app while the ride is being ordered.

Overall: Makes it quick and easy to file expenses

Vendor Response

by Travelator on March 09, 2018

Hi Brendan, thanks for the review!

One way to make expensing rideshares more easily is to simply forward the email receipts to us, and we'll automatically generate expenses for you: https://support.travelbank.com/getting-started-with-expenses/for-employees/forwarding-email-receipts

With Uber, you can even use the instructions for "From your Personal Email Account" to set "email+domain@receipts.travelbank.com" as your "Work" email address in the Uber app, and those receipts will get forwarded automatically!

Please don't hesitate to let us know any other questions or feedback you may have.

Easy to use

Feb 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use Prices seemed pretty much the same on airlines direct website I would negotiate with airline directly on offering discounts.

Cons: Prices seemed pretty much the same on airlines direct website I would negotiate with airline directly on offering discounts.

Great for Employees

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: As a consumer, my favorite feature are the rewards (points to redeem gift cards) you receive for spending under your budget!

Cons: I don't think the budgets set are realistic. I don't see how companies are saving because it allows employees to spend a LOT on flights on hotels. Even though the rewards are great, it's because the budgets are set really high.

Vendor Response

by Travelator on February 28, 2019

Hi Angela, glad you're enjoying the rewards! Our budgets are calculated with our proprietary algorithm based on a live feed of real-time data. If at any time you see budgets that you feel are too high OR too low, feel free to send them in to support@travelbank.com and we'll take a look!

Great. I love working with Connor Lawrence and the Travel Team.

Apr 24, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The ease of use of the APP and desktop version, the friendly staff, and the 24 hour concierge service.

Cons: We would like some additional features which has been shared with Connor for future upgrades. We would prefer the customer and description fields to be mandatory. We also need a Job Task field so we can easily use for job accounting postings. Also the Admin cannot see if an EE's expense report is still unsubmitted or if he is still in his Supervisor's box for approval. I always have to ask Conner Lawrence to investigate. Would prefer a canned report that would let the Admin know this information.

Overall: This APP allows the Finance Team to quickly audit the expense reports. Very user friendly. I also personally love the travel options. I went on a trip to MX for business and I have only positive things about the service. I forgot to say for improvements, please add a field so we can add the Gl Account number for future to assist with Accounting postings.

Super helpful app for managing travel and expenses!

Mar 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Powerful mobile app makes it easy to take photos and record expenses, like that you can set up rewards for booking travel, can even hook up with your bank account

Cons: There aren't that many detractors that I can think of for why to use this application, a lot of it comes down to your preference on the user interface. As an admin the reporting can be a little hard to find for the first time but is otherwise very user friendly

Useful Review with Room for Improvement

Mar 19, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Customer service was wonderful! Brenda helped me immensely, though I was hoping to book my flight myself.

Cons: This was my first time using TravelBank and the experience could have been better. I was trying to find a flight from Vancouver, BC to Phoenix, AZ, however numerous attempts still left me with no results and to try again.

Vendor Response

by Travelator on March 22, 2019

We're glad to hear Brenda was able to help you out but apologize that was an extra step you had to take for this booking. We'll pass this on to our product team to see what the issue may have been. Thanks for the feedback and we hope you avoid this problem in the future with any bookings! We appreciate your patience and taking the time to let us know.

Very easy to use and the rewards are amazing.

Apr 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The most I like about this is how easy the app is to use and if you need help there is always someone there to answer the questions you have.

Cons: I didn't have much trouble booking with the app, as a new user it did take a minute to become familiar with the the search engine but after that booking my flight was very simple . The app also great technical support and responded promptly with any questions I did have .

Why TravelBank sucks

Feb 22, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: The chat feature is okay. Representatives will respond fairly quickly.

Cons: When booking my flight to Bahrain, the following happened:

1. They only booked 4 of the 6 legs I requested, leaving my final destination as Kuwait City rather than Bahrain

2. They didn't add my frequent flyer number to the reservation as I had requested

3. My preferred airlines disappeared from the list the day I went to make my reservation. After waiting several hours, one of the airlines returned literally minutes before I was heading out of the office on a vacation.

4. My selected itinerary was originally in budget, but after entering my details and clicking the confirm button, the price magically jumped $200 and required my manager to approve.

5. Seat selection was not available on all legs, and the ones I selected were ignored when the system made my reservation.

Vendor Response

by Travelator on February 27, 2019

Steve, we¿re so sorry about this difficult experience, as it¿s certainly not up to our standards. Your Customer Success Manager will work with you directly on making this up to you, and also rest assured that everything we¿ve learned from this situation will go towards improving the future experience for you and all of our other users. Please don¿t hesitate to reach out any time for any further feedback or questions!

TravelBank has been the best expense tool I've used

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Customer service is Top 1% - everyone I've interacted with from Connor to the rest of the travel team has been responsive and rewarding.

Cons: - Still confused about the travel booking since it doesn't verify/confirm my booking right away so for last-minute trips, I'm cautious about using it.

Overall: Makes expenses so much easier.

Review by Salil Kanetkar

Feb 11, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is very convenient to use and money saving too. I have already recommended it to a few colleagues of mine.

Cons: During my first usage, I had some confusion about the usability of the UI. It led me to some confusion and I ended up purchasing a ticket twice. But the customer support staff was able to help me with it.

TravelBank rocks

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and management process. Team does their reports.

Cons: Not much. Solid app and process. Very happy

Overall: Great CX

Capterra loader

Awesome modern app that's easy to setup!

Feb 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple travel bookings and budgeting in a clean, clutter-free interface. All enterprise software should be like this.

Awesome travel budgeting and rewards!

Feb 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's awesome to have an application where you can budget travel expenses and then get rewarded for saving! Very cool concept and the user experience is done very well!

Cons: It could be cool to have more types of rewards to use the points on. There is a good selection today but looking forward to more in the future.

TravelBank

Apr 29, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Features, ease of use, and a simple interface to avoid confusion. This app is very well done, I like the layout and the features, as its great when I have to travel. I am able to instantly find any flights, hotels/motels, etc within a short time.

Cons: Its easy to use when you get used to it, so it will take some time before you really get comfortable with all the features.

Overall: When I travel I use TravelBank, it just makes things so much easier. Before I started using this I googled or Binged searches to find locations, prices, etc for the area I was in. This makes it super easy for your traveling needs.

A dedicated travel agent at the tip of your fingers!

Mar 07, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: TravelBank's in-app chat support is fantastic. The representatives can quickly an easily complete tasks that would otherwise be a hassle: alter itinerary, book upgraded seats, make special requests to hotel, etc. As a typical startup "road warrior" without a secretary, this saves me tons of time and offloads the mental energy of worrying about these tasks. Having TravelBank is like having a dedicated, always-available travel agent -- someone who's got my back!

Cons: TravelBank is still a new platform that has plenty of room to grow into more advanced features. But the basics you need are all there and work smoothly. Anything else can be accomplished for you by the support staff.

Vendor Response

by Travelator on April 01, 2019

We're glad you're enjoying the in-app support and found our representatives helpful. Saving you time and energy is our top priority, so we're happy to hear that. As you said, we're constantly growing and hope you continue to enjoy the new features. Thanks for the review!

Travelbank makes reimbursement and expense tracking easy!

Apr 24, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It's easy to upload receipts and submit expenses for reimbursement. Travelbank has also made it easy to book flights directly from their desktop site!

Cons: I would love to get additional emails when my expense report has been approved and reimbursement has been posted to my account. After an initial confirmation email letting me know I submitted a report there's a lack of communication.

Easy Flight/Hotel Booking

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Web UI is up-to-date and user friendly

Employees are rewarded for smart choices while companies save money

Cons: Nothing really to dislike, to be honest. Some of the instructions passed through from the hotel was unclear, but that wasn't TravelBank's fault.

Overall: I've booked a few flights and hotels with TravelBank. Good experience so far, responsive customer support when I did hit an issue.

Vendor Response

by Travelator on March 15, 2019

Hi Pat, thanks for the review and glad you're enjoying the rewards! If there is ever any confusion due to unclear instructions from the hotel, our customer support team is always on standby to help at support@travelbank.com.

Really User Friendly

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Simple dashboard that allows you easily to navigate on both website or app

- Estimate budgets, shows your the average cost per night

Cons: - "earn up to $XX" can be confused for new users

Saved money booking my first trip thru your app; finding flight info later was not so straitforward.

Apr 27, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Saving money and comparing flight itinerary options; I haven't used the mileage tracker yet, but hear that it is great.

Cons: That flights I booked through the app were not easy to find in your app later when I went to see the details on flight dates/times, etc. I kept seeing budget info, but not flight details. I eventually found the flights and was able to add them to the airline apps later, which was helpful.

Overall: Through a referral code I was able to save twenty percent, if I am remembering correctly. That's what got me to try out and book through your app for the first time. Thank you!

Easy to book and super affordable

Feb 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The flights were easy to find and the details were easy to read! Flights were actually cheaper via TravelBank than directly through the airline website. The passenger details were easy to fill out too.

No ads for hire cars and hotels etc so pretty seamless experience

Cons: Would have preferred more airline choice!

Overall: Awesome - easiest flight booking ever!

Vendor Response

by Travelator on February 26, 2019

Hey Abbie,

So glad to hear that you're finding our booking experience easy to use! We're constantly working to expand our inventory, so any time you have suggestions or requests feel free to send them in to support@travelbank.com.

customer service is great

Feb 11, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: customer service- available almost all the time

Cons: flexibility around travel plans and not being able to chose the seats

Vendor Response

by Travelator on February 22, 2019

Hi there, glad you are happy with our customer service, as that is of utmost importance to us!

Seat selection is available on all flights where the airlines allow it, on both flight selection and checkout screens. If you have any troubles, you can always contact one of our agents during / after you book and they'll be more than happy to help you secure the best seat you can get!

Could you please elaborate more around what you'd like to see regarding "flexibility around travel plans"?

Thanks again for the feedback!

Great software!

Feb 26, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: super easy to use. our team really like it. Also, changing or canceling flights it's easy because always the team helps you with that.

Cons: I'd like as an admin to get to my email, employees fights.

Overall: We wanted our employees to have the freedom to choose their own flights. With Travelbank our team books their own flights without asking us for approval.

Vendor Response

by Travelator on February 28, 2019

Hey Ayala, so glad that TravelBank has simplified business travel for your team. Thanks for the feedback around admin email receipt functionality, that is something we're actively investigating!

Easy travel booking for business? Yes, please!

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was extremely easy to use. I booked my flight in just a few minutes! It was also referred to me by an organization I trust, so it made taking the leap a no-brainer.

Cons: I didn't like that I could only book it via the app, but they have since fixed that, so I look forward to trying the desktop version in the future.

Overall: Not a lot of excess to sort through when using the app. I appreciated how easy it was to navigate and select just what I needed. I also like that it aggregated Southwest Airlines when a lot of the other searches don't.

Great service

Feb 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So far, the ease of interface and interaction with customer service

Cons: Not seeing option for government employee pricing, nor are my reservations pairing with my respective airline or hotel rewards accounts

Vendor Response

by Travelator on February 22, 2019

Thanks for both the positive and constructive feedback, William.

Your flight reservations should automatically pair to your airline loyalty program as long as you enter your frequent flyer number at checkout -- please don't hesitate to reach out to support@travelbank.com if this isn't happening for you!

TravelBank made it easy to track my expenses for a business trip to NYC

Apr 24, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: TravelBank made it super easy to track and submit my travel expenses. There's functionality to generate a final expense report, TravelBank's interface makes it a breeze to categorize expenses, and finding flights was ridiculously easy.

Cons: TravelBank takes a lot of memory on your phone and uses a lot of data when you are not on a wifi network. If you are on wifi when adding expenses to your report, there's a good chance the application will close part way through adding the expense.

My first choice travel app

Mar 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Its easy to use and free. Furthermore the service is great and I can additionally use it as a desktop version.

TravelBank is really fun and easy to use!

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: TravelBank is super easy to use and I like knowing what my budget is for business trips. Great way to keep your employees informed on budgets and make it easy for them to book business trips.

Cons: Nothing! I thought booking my flight through the system was easy to do. I can't wait to continue using more of the systems features.

Overall: Knowing what my budget is for a business trip, and having all my expenses in one place easy to refer back to.

Great tool for tracking expenses and generating reports.

Mar 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easily captures and processes receipts submitted through both the internal camera and e-mails. Generates beautiful expense reports that can easily be submitted for reimbursal. I no longer need to keep paper receipts. Easily able to move between the iOS app and the web application.

Overall: Expense tracking and receipt management are the two biggest benefits.

Easy, Simple & Straight Forward

Mar 08, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easily tells you how much to budget, and provides options in that range. Super simple!

Cons: I thought the pricing was a bit higher and could have gotten better deals if I had went outside of the system.

Vendor Response

by Travelator on April 01, 2019

Thanks for the feedback! We're glad you're enjoying your experience and found it easy to use. We're continually working on getting better deals and hope you find the pricing to be even better as we do so. We appreciate the review!

Easy

Mar 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplicity across the board. Auto-populate everything. Awesome.

Cons: I was hesitant at first, but everything worked as advertised.

Overall: Easier to accommodate than searching travel aggregate sites.

Vendor Response

by Travelator on March 27, 2019

We're glad you found it easy and simple- that's the goal of our design team, so they'll be happy to hear that! Keep enjoying and let us know if you ever run into any problems; we're always here to help.
Thanks for the review!

Great

Apr 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use was the number one feature that really impressed about the application, within five minutes I had already booked my flight with help by the automated response team which promptly sent me a response to any questions that I do have .

Cons: The application doesn't give detailed flight windows to how far one could book out for your trip, there were just no flights available if you were trying to book about ten to twelve months out. As soon as I inquired with a representative they did let me know how far I could book out which was reassuring and they helped me with any other questions I had, which was great because I was a bit confused at first.

Very easy to use and navigate

Apr 24, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to navigate, I like the ability to sort through flight options and I also like how the company can earn savings as well as the individual.

Cons: I still need to explore reports and how to limit users access to our company card. Also, our company pays for flights for our consultants, so I am interested in learning more about that process.

Capterra loader

The Simple way to book travel.

Feb 06, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is rare that you can find and book flights in 20 seconds, but it is possible with TravelBank. They have made this super simple to get completed.

Cons: As with any software, I always wonder if they are finding all available flights when I do a search.

Overall: Another thing that helps companies and still has a positive outcome for employees is the reward system that is built in. If the company credit card is used, some people feel they lose their points. But here there are credits applied to the individual.

Vendor Response

by Travelator on February 26, 2019

Hey Russ, "2 minutes or less" is our mantra -- so we're glad you're beating even that!

Any time you find or even suspect a particular search result to be missing, feel free to contact us at support@travelbank.com and we'll look into it right away!

Software for the frequent traveler to help organize any event.

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I personally like that I can accumulate credit card and airline points through this software. Not to mention, you will earn reward points as well. That's always a plus.

Cons: Sometimes it takes longer for the app to open, but that may just be a user issue and not a software issue. Other than that, I really like this program.

Pretty easy to use right off the bat, but seems a bit unintuitive when logging back on.

Apr 24, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Can quickly book flights for work with no hassle. There are also pretty decent pro tips when you first get started to help you navigate around the platform; this is super helpful.

Cons: While it was pretty easy to use right off the bat, it seemed a bit unintuitive when logging back on to try and check out flight details.

Capterra loader

TravelBank is great. Between the perks and the customer service, it can't be beaten!

Apr 24, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The savings and benefits, the streamlined app, and the customer service. Some perks are next level, like 6x the points on Jet Blue. I have also interfaced with their customer service team several times and they routinely go above and beyond. Also, the fact that their customer service team is like a personal travel concierge takes so much of the headache out of booking travel.

Cons: The purchase ticket button - there is no extra confirmation you are ready. The way that you go through the booking process, you'd expect there to be a review page before being instantly booked.

A really easy and cost-effective way to book flights

May 03, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It offers an easy way to search and compare flights and find a cheap and viable option. Especially the booking itself is straight forward, compared to many other application/websites where the final booking is normally where either the price suddenly increases or any other problems arise. All my bookings are easily reportable and I have it all in once place which is nice.

Cons: So far I did not encounter many negative aspects in the software. The leading on startup and when changing the animation from looking for flights to the actual results takes a bit long some times.

Overall very good. Wish it had more functionality for selecting flights at different times.

Mar 09, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The rewards are the best thing about it. I think it is great that it rewards people and companies for using money wisely.

Cons: At times, when selecting a flight, it doesn't provide the time and options I need. I wish it would offer more rewards for lesser desired flights.

I love using travel bank for business travel. It's an easy and incentivizing way to keep expenses.

Mar 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use. I love the user experience and the fact that it opens right up to the camera, so you can easily take a picture of a receipt.

Cons: I wish I could get the money back that I saved rather than just in incentives :) That would incentivize me even more!

Great

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use and clear. I like the idea of reward program and being able to check your funds for travels

Cons: Repeat on clicking rewards it would return to original setting . Overall not many problems. I did not like the vouchers being non exclusive to taxes.

Good travel agency

Feb 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of access. I could easily browse through the page without much difficulty

Cons: Not much to complain. May be can add more stops

Vendor Response

by Travelator on February 22, 2019

Thanks for the kind words! If you could please elaborate on what you mean by "add more stops," we'd be happy to take that into consideration!

I used TravelBank twice and had just positive experiences with it.

Apr 27, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It is easy to book trips and deal with the expenses. It's a good way to optimize workflows, especially in bigger companies.

Cons: I would have loved to be able to look into further details regarding my bookings (such as images on hotels).

Super Easy to Use! Great Rewards!

Feb 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's the fastest, easiest way I've ever booked travel for my company. Getting reimbursed was also a breeze

Cons: Not really any that I can think. I think it sucks that if you want to book on Southwest, you can't really change it the same way

Overall: Awesome!

Vendor Response

by Travelator on February 28, 2019

Hey Rob, "less than 2 minutes" is one of our mantras, so glad that's working out for you!

Quick note that you can always make changes by contacting our agents, or using your airline confirmation number directly on the Southwest website. Please don't hesitate to contact us if you need any help with this!

Awesome business travel app

Feb 18, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: No hasel booking for business trips. Approvals are baked in. Helps keep costs down while making sure people get what they want.

Cons: The filtering, sorting, and recommendation engine for hotels could use some work. Also flight loyalty points are great, however hotel loyalty points are not managed.

It would be great if they could also manage meals

Overall: Very positive

Vendor Response

by Travelator on February 22, 2019

Thanks for the kind words, Ian, as well as the great feedback and suggestions -- rest assured that we're working on all the points you mentioned!

Review of Travel Bank

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software and the search tool were very easy to use.

Cons: It seems like there are only a few airline options to choose from.

Vendor Response

by Travelator on December 12, 2018

Hey Sierra, so glad to hear that you're finding TravelBank easy to use, as that's one of our core design principles.

Regarding airline options, we carry the inventory of 400+ airlines including all major carriers, so if there were certain airlines you were expecting to see that weren't showing up, we'd like to look into this further. Would you be so kind as to share your flight search routes and dates to support@travelbank.com?