Who Uses This Software?

Small & medium businesses, individual users with no managed or standardized business travel or expense reporting tool


Average Ratings

27 Reviews
Ease
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    TravelBank is entirely free to use, with a nominal fee per reimbursement.
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Travelator
  • travelbank.com/
  • Founded 2015
  • United States

About TravelBank

As seen in "New Apps We Love," "Best Business Apps," and "Best of Business Travel" on the App Store, TravelBank is a smarter way to book business travel, track expenses, and earn rewards. With TravelBank, you can submit an expense report in minutes, or budget an upcoming business trip and earn rewards when you beat your budget. It's 100% free to use, and it only takes minutes to get started.


TravelBank Features

  • Approval Process Control
  • Invoice Management
  • Multi-Currency
  • Receipt Management
  • Receipt Upload
  • Reimbursement Management
  • Spend Control
  • Time Tracking
  • Workflow Management
  • Central Reservation System
  • Customer Database
  • Flight Booking
  • GDS / OTA Integration
  • Itinerary Creation
  • Marketing Management
  • Payment Processing
  • Promotions Management
  • Quote Management
  • Rental Car Reservations
  • Single / Group Reservations
  • Approval Workflow
  • Expense Reporting
  • Mobile Access
  • Policy Management
  • Profile Management
  • Reminders
  • Restriction Management
  • Travel Booking
  • Travel Planning

TravelBank Reviews Recently Reviewed!


Capterra-loader

Quick but sometimes confusing

Mar 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Its an easy way to get reimbursed. I know that once I submit a charge, it will seamlessly be taken care of on the back end

Cons: Sometimes the expense report vs individual charges gets confusing. I'll create a charge but cannot figure out how to put it in an expense report to submit it or how to submit it without using a whole report (I don't have many expenses so I am often only submitting one charge)

Vendor Response

by Travelator on March 09, 2018

Thanks for the review Niara! You can submit expenses directly from the main "Expenses" screen by tapping "Submit" in the top-right on mobile, or clicking the 3-dot menu in the top-right on desktop; this will directly generate a report named "General Expenses" and submit it to your manager, and works great if you just have a few expenses each month. To assign expenses to a report, all you have to do is create a new report first from the "Reports" section of the menu. You can then create expenses directly from the new report you've just created. Also, each time you create a new expense from the main "Expenses" screen you can choose to assign it to any open Report. Hope that helps and let us know any time you have further questions or feedback!

fast and easy to use

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is extremely easy to add expenses on the go. Takes a minute or two to add an expense and file a report.

Cons: I mostly expense Uber/Lyft rides - it would be nice if the receipts automatically uploaded so I wouldn't have to screenshot each one. Or some kind of partnership with Uber/Lyft so that there is an option to automatically expense a particular trip within the Uber/Lyft app while the ride is being ordered.

Overall: Makes it quick and easy to file expenses

Vendor Response

by Travelator on March 09, 2018

Hi Brendan, thanks for the review! One way to make expensing rideshares more easily is to simply forward the email receipts to us, and we'll automatically generate expenses for you: https://support.travelbank.com/getting-started-with-expenses/for-employees/forwarding-email-receipts With Uber, you can even use the instructions for "From your Personal Email Account" to set "email+domain@receipts.travelbank.com" as your "Work" email address in the Uber app, and those receipts will get forwarded automatically! Please don't hesitate to let us know any other questions or feedback you may have.

Great. I love working with Connor Lawrence and the Travel Team.

Apr 24, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use of the APP and desktop version, the friendly staff, and the 24 hour concierge service.

Cons: We would like some additional features which has been shared with Connor for future upgrades. We would prefer the customer and description fields to be mandatory. We also need a Job Task field so we can easily use for job accounting postings. Also the Admin cannot see if an EE's expense report is still unsubmitted or if he is still in his Supervisor's box for approval. I always have to ask Conner Lawrence to investigate. Would prefer a canned report that would let the Admin know this information.

Overall: This APP allows the Finance Team to quickly audit the expense reports. Very user friendly. I also personally love the travel options. I went on a trip to MX for business and I have only positive things about the service. I forgot to say for improvements, please add a field so we can add the Gl Account number for future to assist with Accounting postings.

Super helpful app for managing travel and expenses!

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Powerful mobile app makes it easy to take photos and record expenses, like that you can set up rewards for booking travel, can even hook up with your bank account

Cons: There aren't that many detractors that I can think of for why to use this application, a lot of it comes down to your preference on the user interface. As an admin the reporting can be a little hard to find for the first time but is otherwise very user friendly

Very easy to use and the rewards are amazing.

Apr 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The most I like about this is how easy the app is to use and if you need help there is always someone there to answer the questions you have.

Cons: I didn't have much trouble booking with the app, as a new user it did take a minute to become familiar with the the search engine but after that booking my flight was very simple . The app also great technical support and responded promptly with any questions I did have .

TravelBank has been the best expense tool I've used

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Customer service is Top 1% - everyone I've interacted with from Connor to the rest of the travel team has been responsive and rewarding.

Cons: - Still confused about the travel booking since it doesn't verify/confirm my booking right away so for last-minute trips, I'm cautious about using it.

Overall: Makes expenses so much easier.

Capterra-loader

Awesome modern app that's easy to setup!

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple travel bookings and budgeting in a clean, clutter-free interface. All enterprise software should be like this.

Awesome travel budgeting and rewards!

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's awesome to have an application where you can budget travel expenses and then get rewarded for saving! Very cool concept and the user experience is done very well!

Cons: It could be cool to have more types of rewards to use the points on. There is a good selection today but looking forward to more in the future.

My first choice travel app

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Its easy to use and free. Furthermore the service is great and I can additionally use it as a desktop version.

Travelbank makes reimbursement and expense tracking easy!

Apr 24, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It's easy to upload receipts and submit expenses for reimbursement. Travelbank has also made it easy to book flights directly from their desktop site!

Cons: I would love to get additional emails when my expense report has been approved and reimbursement has been posted to my account. After an initial confirmation email letting me know I submitted a report there's a lack of communication.

Saved money booking my first trip thru your app; finding flight info later was not so straitforward.

Apr 27, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Saving money and comparing flight itinerary options; I haven't used the mileage tracker yet, but hear that it is great.

Cons: That flights I booked through the app were not easy to find in your app later when I went to see the details on flight dates/times, etc. I kept seeing budget info, but not flight details. I eventually found the flights and was able to add them to the airline apps later, which was helpful.

Overall: Through a referral code I was able to save twenty percent, if I am remembering correctly. That's what got me to try out and book through your app for the first time. Thank you!

Great tool for tracking expenses and generating reports.

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easily captures and processes receipts submitted through both the internal camera and e-mails. Generates beautiful expense reports that can easily be submitted for reimbursal. I no longer need to keep paper receipts. Easily able to move between the iOS app and the web application.

Overall: Expense tracking and receipt management are the two biggest benefits.

Easy travel booking for business? Yes, please!

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was extremely easy to use. I booked my flight in just a few minutes! It was also referred to me by an organization I trust, so it made taking the leap a no-brainer.

Cons: I didn't like that I could only book it via the app, but they have since fixed that, so I look forward to trying the desktop version in the future.

Overall: Not a lot of excess to sort through when using the app. I appreciated how easy it was to navigate and select just what I needed. I also like that it aggregated Southwest Airlines when a lot of the other searches don't.

TravelBank made it easy to track my expenses for a business trip to NYC

Apr 24, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: TravelBank made it super easy to track and submit my travel expenses. There's functionality to generate a final expense report, TravelBank's interface makes it a breeze to categorize expenses, and finding flights was ridiculously easy.

Cons: TravelBank takes a lot of memory on your phone and uses a lot of data when you are not on a wifi network. If you are on wifi when adding expenses to your report, there's a good chance the application will close part way through adding the expense.

TravelBank is really fun and easy to use!

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: TravelBank is super easy to use and I like knowing what my budget is for business trips. Great way to keep your employees informed on budgets and make it easy for them to book business trips.

Cons: Nothing! I thought booking my flight through the system was easy to do. I can't wait to continue using more of the systems features.

Overall: Knowing what my budget is for a business trip, and having all my expenses in one place easy to refer back to.

Great

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use was the number one feature that really impressed about the application, within five minutes I had already booked my flight with help by the automated response team which promptly sent me a response to any questions that I do have .

Cons: The application doesn't give detailed flight windows to how far one could book out for your trip, there were just no flights available if you were trying to book about ten to twelve months out. As soon as I inquired with a representative they did let me know how far I could book out which was reassuring and they helped me with any other questions I had, which was great because I was a bit confused at first.

Very easy to use and navigate

Apr 24, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to navigate, I like the ability to sort through flight options and I also like how the company can earn savings as well as the individual.

Cons: I still need to explore reports and how to limit users access to our company card. Also, our company pays for flights for our consultants, so I am interested in learning more about that process.

Software for the frequent traveler to help organize any event.

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I personally like that I can accumulate credit card and airline points through this software. Not to mention, you will earn reward points as well. That's always a plus.

Cons: Sometimes it takes longer for the app to open, but that may just be a user issue and not a software issue. Other than that, I really like this program.

Pretty easy to use right off the bat, but seems a bit unintuitive when logging back on.

Apr 24, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Can quickly book flights for work with no hassle. There are also pretty decent pro tips when you first get started to help you navigate around the platform; this is super helpful.

Cons: While it was pretty easy to use right off the bat, it seemed a bit unintuitive when logging back on to try and check out flight details.

Capterra-loader

TravelBank is great. Between the perks and the customer service, it can't be beaten!

Apr 24, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The savings and benefits, the streamlined app, and the customer service. Some perks are next level, like 6x the points on Jet Blue. I have also interfaced with their customer service team several times and they routinely go above and beyond. Also, the fact that their customer service team is like a personal travel concierge takes so much of the headache out of booking travel.

Cons: The purchase ticket button - there is no extra confirmation you are ready. The way that you go through the booking process, you'd expect there to be a review page before being instantly booked.

A really easy and cost-effective way to book flights

May 03, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It offers an easy way to search and compare flights and find a cheap and viable option. Especially the booking itself is straight forward, compared to many other application/websites where the final booking is normally where either the price suddenly increases or any other problems arise. All my bookings are easily reportable and I have it all in once place which is nice.

Cons: So far I did not encounter many negative aspects in the software. The leading on startup and when changing the animation from looking for flights to the actual results takes a bit long some times.

Overall very good. Wish it had more functionality for selecting flights at different times.

Mar 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The rewards are the best thing about it. I think it is great that it rewards people and companies for using money wisely.

Cons: At times, when selecting a flight, it doesn't provide the time and options I need. I wish it would offer more rewards for lesser desired flights.

I love using travel bank for business travel. It's an easy and incentivizing way to keep expenses.

Mar 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use. I love the user experience and the fact that it opens right up to the camera, so you can easily take a picture of a receipt.

Cons: I wish I could get the money back that I saved rather than just in incentives :) That would incentivize me even more!

Great

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and clear. I like the idea of reward program and being able to check your funds for travels

Cons: Repeat on clicking rewards it would return to original setting . Overall not many problems. I did not like the vouchers being non exclusive to taxes.

I used TravelBank twice and had just positive experiences with it.

Apr 27, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It is easy to book trips and deal with the expenses. It's a good way to optimize workflows, especially in bigger companies.

Cons: I would have loved to be able to look into further details regarding my bookings (such as images on hotels).

Had an issue w/submitting my original purchase. Next bus. day I made a new purchase w/help from CS.

Apr 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the ease of comparing flights. I also like the ease of creating, submitting, and approving expense reports.

Cons: The chat feature makes it seem there is no way to get help after hours. There is an auto reply that says the current request cannot be addressed and to call the Customer Service number during regular business hours.

TravelBank is great. Free expensive tool, travel booking and rewards back!

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Clean modern look and feel. Expense management software has all of the features needed, like taking receipts. Mobile app is awesome.

Cons: Need to expand to hotel bookings and other travel related features. Other than that, it is on par with other expense systems.