# TravelBank Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TravelBank the right Expense Report solution for you? Explore 251 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170784/TravelBank/reviews --- TravelBank 4.7 (251) [View alternatives](https://www.capterra.com/p/170784/TravelBank/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of TravelBank Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews SA Stephen A Truck SalesRetail, 51 - 200 employeesUsed the software for: Less than 6 months. “I have used other products and travel bank makes it easy for me to track my daily milage and expenses.“ March 10, 2026 PA Paola A Accounting AssistantEntertainment, 501 - 1,000 employeesUsed the software for: More than 2 years. “Other times some expenses that were on our credit card statement would not populate in Travel Bank so we needed to add the expense manually.“ April 3, 2026 Arunmurugan S Senior Project ManagerPharmaceuticals, 10,001+ employeesUsed the software for: Less than 6 months. “It also connects well with the company card so most transactions show up automatically which is nice.“ February 3, 2026 JL Jason L Regional Sales ManagerTelecommunications, 201 - 500 employeesUsed the software for: 1-2 years. “Sometimes I know the name of a hotel and I search for it exactly and it still doesn't find what I am looking for and I have to go through a ton of search results.“ January 18, 2024 RC Ricky C Manager of Operational Effectiveness and Store DevelopmentRestaurants, 51 - 200 employeesUsed the software for: 1-2 years. “The app helps get the pictures if the receipts in quickly.“ February 24, 2026 CM Christian M FreelanceAirlines/Aviation, 2 - 10 employeesUsed the software for: I used a free trial. “Price is expensive ,i wish them to reduce it“ December 2, 2024 Kilmer M Senior Director of AdvertisingFinancial Services, 11 - 50 employeesUsed the software for: More than 2 years. “TravelBank provides a comprehensive platform combining travel booking, budget oversight, and expense reporting.“ April 9, 2025 RD Rami D ControllerConsumer Goods, 11 - 50 employeesUsed the software for: 1-2 years. “If integration fails, we don't receive a notification.“ January 26, 2024 ## Showing most helpful reviews Showing 1-25 of 251 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Niara P. Operations Analyst Insurance Used the software for: 6-12 months ### "Quick but sometimes confusing" March 6, 2018 5.0 Pros Its an easy way to get reimbursed. I know that once I submit a charge, it will seamlessly be taken care of on the back end Cons Sometimes the expense report vs individual charges gets confusing. I'll create a charge but cannot figure out how to put it in an expense report to submit it or how to submit it without using a whole report (I don't have many expenses so I am often only submitting one charge) Review Source Response from U.S. Bank March 9, 2018 Thanks for the review Niara! You can submit expenses directly from the main "Expenses" screen by tapping "Submit" in the top-right on mobile, or clicking the 3-dot menu in the top-right on desktop; this will directly generate a report named "General Expenses" and submit it to your manager, and works great if you just have a few expenses each month. To assign expenses to a report, all you have to do is create a new report first from the "Reports" section of the menu. You can then create expenses directly from the new report you've just created. Also, each time you create a new expense from the main "Expenses" screen you can choose to assign it to any open Report. Hope that helps and let us know any time you have further questions or feedback! TH Terry H. Learning success coach Education Management Used the software for: 1-2 years ### "Educators who travel" May 29, 2024 5.0 I really enjoy most attributes of the system. It’s probably the best travel/procurement option that I’ve experienced in my 24 years. Pros I really enjoyed the functionality for booking your flights, consistent notifications of changes to travel plans, and the support provided by our side official. Cons The approval for Perdiem, and other cost, could be complicated within our system. There is a variance of Waze you can select which category to meet your needs. That can become confusing for someone just utilizing the system. Also, on the home screen, when selecting which category to utilize, Please make the reimbursement items horizontal rather than vertical. This way, you won’t miss scrolling down for your additional options. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Leadership decision. I’m not sure of the details. Review Source KM Katy M. Program Director Hospital & Health Care Used the software for: 1-2 years ### "Provided by company " January 18, 2024 3.0 it has been ok, it took getting used to but is is ok now Pros My system can set up everything for me and all i have to do is put information in. Cons when it calculates the mileage for my workers it goes down to the decimal and the state will not reimburse on the decimal but whole number. we lose money as a system when this occurs also TB is pulling all my expenses from one cost center and i have clearly put in that is another Review Source AA April A. Executive Administrative Assistant Non-Profit Organization Management Used the software for: 6-12 months ### "April's Travelbank Review" May 29, 2024 5.0 Pros Ease of use. ease of downloading reports & uploading receipts. Ease of implementation to start & I love that each expense is taken out of my bank individually. Cons Would like all admins to see pending expense reports & not limit them to the managers or approvers. Switched from [TriNet](https://www.capterra.com/p/192254/TriNet/) We switched our PEO company and needed an expense platform. Review Source PE Penny E. Finance Director Government Relations Used the software for: 1-2 years ### "Excellent receipt tracking " January 12, 2023 4.0 Our account rep has been fantastic in addressing concerns, questions, and issues. I feel this company is growing and making continual improvements. Pros The mobile app makes uploading receipts a breeze…..open app, snap pic, go. For the 50 - 60 users in the field during the busy season this time saving app benefits both the user and management. Within the software, customization allowed for company specific coding which then produced the required report needed for import into the company’s accounting program. Cons The lack of automatic report integration into Quickbooks, via the Right Networks Remote Desktop, makes importing TB reports cumbersome. On line customer service needs improvement. 24/7 chat would be beneficial over an 8-5 Monday thru Friday service. Giving an automated chat response of ‘we’ll respond within a couple of hours’ does not bode well when time is critical. Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) Cost, and the fact that every user was not required to have a company email address (which had added to the overall cost). Review Source DP Danny P. Shop Manager Telecommunications Used the software for: Less than 6 months ### "Expense Report Generator" November 18, 2020 5.0 I emailed a question and had a response within a few hours. Pros First, The ability to quickly take a photo of the receipt and later fill in the details when I have time. Second the ability to sync my credit card to the software, and third, I don't travel often but I do like the ability to be able to do all purchase and planning via this software. Cons I've been using the software for a week and only added a few entries, so far I've had a seamless experience, As of now I haven't found any cons Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) I find it unprofessional for a company (Expensify) to use its private, customer data base, as a political platform. Review Source Response from U.S. Bank November 19, 2020 Hi Danny, we're glad you're having a great experience thus far, and enjoying our receipt capture, credit card sync, and customer support! If you run into any questions down the road, don't hesitate to reach out to us for help. LM Laurie M. HR Office Manager Accounting Construction Used the software for: 6-12 months ### "TravelBank Exceeds Expectations" October 29, 2024 5.0 Exceeded my expectation. Change is never easy for a business, but this was well worth the weight in the amount of time and energy has improved greatly. Pros The ease of implementation and the month end process made my job so much simpler with hours shaved off my month end reconciliation process. Cons The order of the transactions are opposite of the transactions on the bankcard statement. It would be great to see those transactions fall in order from oldest to newest versus newest to oldest. Review Source AM Amber M. Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "Go Travel Bank!!" January 18, 2025 4.0 My Travel bank experience so far has been a positive experience. Easily maneuverable access to customer service & technical support. English speaking representatives. No hicups as of yet thank goodness!! Pros I like all the features available for the Travel bank program.. It's user friendly for all of our employees using it to up to date. Cons There isn't really any features I disliked as of yet.. Review Source SB Stephen B. CEO Financial Services Used the software for: Less than 6 months ### "Manage all travel and expenses in one place" November 20, 2024 5.0 TravelBank option to group travel and expense management is great Pros TravelBank consolidates all our travel expenses in one place Cons Only 1 % back on travel expenses could be better Review Source KV Kinjal V. Healthcarer Health, Wellness and Fitness Used the software for: I used a free trial ### "Effortlessly navigating travel " May 3, 2025 5.0 I can definitely say that this is the software that you need if you are a travel buddy. If companies wants to manage travel management for their client and employees, this is the best suit. Pros Simplify the travel management. Good customer support and navigation system. Suitable for small to mid side businesses. Cons Could be more customer centric and flexible. Business needs to be done more efficiently. Review Source CR Carl R. Controller Food & Beverages Used the software for: Less than 6 months ### "Controller" November 5, 2024 5.0 I think it works well for our company and usage currently. Pros The ease of submitting receipts against charges and the control you have on turning cards on and off and setting spending limits for each card. Cons The expense report submission process can get confusing knowing what charges on the statement are required for submission. Review Source MS Mary S. Assistant Director of Early College Partnerships Education Management Used the software for: Less than 6 months ### "Makes my work easier" May 29, 2024 5.0 This has been a positive experience for me, and using TravelBank saves me time when I get back into the office because I have already completed my expense account on the road. Pros TravelBank helps me organize my spending, is easy to use, and is streamlined in such a way that it is efficient, effective, and dependable! Cons I really like it, and it works well for me. Review Source LB Laurie B. Accounts Payable Construction Used the software for: 1-2 years ### "GREAT EXPENSE TRACKING AND EASY TO USE!" January 23, 2024 5.0 Absolutely love this and the ease of its use AND customer support is very helpful, knowledgeable, friendly and fast!! Pros The simple process. Ease of use. Customer support is top notch and fast!! User friendly site and app, not only to use but to find what you need and just how it doesn't look complex to use. Cons Having to wait for transactions to pair to be sure your uploaded receipt uploads. Sometimes it freezes up, but comes back fairly quickly. Review Source MM Michael M. Chief Pilot Hospital & Health Care Used the software for: 1-2 years ### "Working with an expense tracker." January 17, 2023 5.0 The best thing about using TravelBank is the personal interaction with Customer service. They are always available, courteous, and quick to help resolve any issue I may have. Pros The program is easy to learn and use. It's logical and does not contain extraneous information. Cons I would like to see an easier interface to track my own expenses. Also a Log-out button on all pages. Review Source TE Travis E. Teacher Primary/Secondary Education Used the software for: 1-2 years ### "Great way to track travel info" May 29, 2024 5.0 Pros TravelBank is one of the easiest platforms I've used to track info and get reimbursed. Cons TravelBank is very cost effective and efficient. Review Source BD BethAnne D. Product Marketing Director Publishing Used the software for: 1-2 years ### "Busy traveling, not busy booking" January 23, 2024 5.0 Pros Often I find out I need to travel within a relatively short time frame. My mind is on getting the materials ready for the trip, not booking the trip itself. TravelBank always makes it easy and customer service helps me find the best options for where I'm going. What's more: they have always helped with trip changes and at the last minute. I'm so happy with TravelBank. Cons Sometimes I can see hotels and flights on Google that don't appear in search results for TravelBank. I have to check with a service agent to double check they are indeed not available. Review Source RD Rami D. Controller Consumer Goods Used the software for: 1-2 years ### "Travel Bank Expense Management" January 26, 2024 5.0 Pros easy to use and self-explanatory. The support team usually responds quickly. the ability to submit multiple expenses under one reports makes everything more organized. Cons If integration fails, we don't receive a notification. Alternatives considered [Expensify](https://www.capterra.com/p/97594/Expensify/)[Emburse Expense Professional](https://www.capterra.com/p/99984/Certify-Travel-Expense-Management/) Review Source VR Verified Reviewer Enterprise Sales Rep Computer Software Used the software for: 1-2 years ### "Gets the job done " January 17, 2023 5.0 Pros Easy to use and get done what I need to get done when it comes to tracking expenses and submitting for reimbursement. Cons Mobile could use some improvement. I've also seen issues with approvals going to wrong team leads, but that could be user error. Review Source DP Dennis P. Field Safety Supervisor Transportation/Trucking/Railroad Used the software for: 2+ years ### "Travel Bank" January 23, 2024 5.0 Pros Ease of use from receipt upload to generating an expense report Cons Trying to find the correct category for expenses Review Source JK Janice K. APRN Hospital & Health Care Used the software for: 1-2 years ### "Great service and easy to use " January 17, 2023 5.0 Very easy and a one stop shop. Pros it is very user friendly and easy to use Cons nothing yet. every thing that I have encountered has been beneficial and easy to use. Review Source VR Verified Reviewer VP, Sales and Marketing Information Technology and Services Used the software for: 6-12 months ### "Great, easy to use software" January 12, 2023 5.0 Pros easy to use - really like it. It did not require extensive training - very intuitive Cons honestly haven't really experienced any issues Review Source lA luis A. Engine technician Airlines/Aviation Used the software for: 1-2 years ### "Time saving" January 19, 2024 5.0 It helps with organization and time saving. It can be complicated at first, it gets easier as you use it. Pros It helps with organization and time saving. Cons It can be complicated at first, it gets easier as you use it. Review Source AW Amy W. Patient Care Manager Hospital & Health Care Used the software for: 1-2 years ### "Easy, convenient, and efficient process each time using TravelBank." January 12, 2023 5.0 Amazing Pros I am able to go back and review details after closing. The process of approving is quick, easy, and efficient. I do not ever have any issues with TravelBank. Cons I have not experienced any issues to provide feedback Review Source JS Julianne S. Director of Development Broadcast Media Used the software for: 6-12 months ### "Makes Work Travel a Breeze" January 12, 2023 4.0 Overall, TravelBank has been a great solution for workers who are on the go and not the best with keeping track of paper receipts and reimbursement requests Pros I'm a mess when I travel so having a tool like this really helps keep track of receipts and expenses while allowing me to book travel and submit reimbursement requests, all in one place Cons The reimbursement features sometimes fail and I'll have to follow up with our \[SENSITIVE CONTENT\] to complete the desired transaction Review Source AC Addison C. FOA Hospital & Health Care Used the software for: 1-2 years ### "Mileage report" January 12, 2023 5.0 Pros I like how it is easily sent to supervisors without having to send myself Cons I dont like how addresses within the same company are not automatically given Review Source Similar Products Featured ## Related categories [Expense Report](https://www.capterra.com/expense-report-software/)[Travel Management](https://www.capterra.com/travel-management-software/)[Spend Management](https://www.capterra.com/spend-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.