Egencia

Egencia


4 / 5
17 reviews

Who Uses This Software?

Travel Managers, Travel Arrangers and Travelers in companies with need for business travel.


Average Ratings

17 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Egencia
  • www.egencia.com
  • Founded 2002
  • United States

About Egencia

Shape business travel compliance, simplify expense reporting, and increase adoption of corporate travel policy.


Egencia Features

  • Approval Workflow
  • Expense Reporting
  • Mobile Access
  • Policy Management
  • Profile Management
  • Reminders
  • Restriction Management
  • Travel Booking
  • Travel Planning

Egencia Reviews Recently Reviewed!


Capterra-loader

Most convenient apps to maintain corporate travel solution

Sep 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: 1. Control your travel management with a single platform

2. You can create approval level, hold your booking and book even for 24hrs without any charges

3. Flight, hotel and car rental management for your company without multiple accounts

4. create your itinerary one by one or a single itinerary

5. Get all the report or one by one the way you want

6. A single payment options or you can customise your payemnt method if you want.

Cons: 1. If your corporate card is out to limit, they will hold your booking and no exemption

2. Sometimes some flights are not showing in this platform

3. Hotel prices are showing little higher than regular price sometimes

4. Extra charges if you take assistance from customer service agent. that's wired

5. Sometimes, you have to go through their customer service agent to cancel/rebooking your arrangements.

6. During rush our, its very dificult to reach their customer service agent.

Overall: There are a number of travel management apps/tools available in the market but this is the best as per my 3 years of experience using this platform.

This is the sister concern of Expedia which are the largest travel management website. As a result, you will find all most all the continent flights, hotels, and car rental services through their platform. Most important you can sync other corporate accounts with them like National Car, AVIS etc so that your employees can book through a single platform which is really amazing. Also, website design and tools are very easy to use and pretty simple to track your emplyees booking details withour asking their login info if you have admin account like I had.

Vendor Response

by Egencia on September 20, 2018

Hi Jahangir. Thank you so much for your review, we are so happy to read your recommendation.

Very user friendly tool with great reporting

Jan 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software allows travelers to be self sufficient, have access to corporate negotiated rates, book travel within policy, have the flexibility to manage and view their trips. The app is very user friendly and alerts travelers to any issues that might arise regarding their trip. Egencia is integrated with Uber, Google Mpas and CityMapper ground transportation options.

As a travel manager, the reporting functionality is great and the new analytics tools are very impressive. Review of scheduled and/or customized reports gives the ability to monitor and measure corporate travel policy, understand purchase trends and travel patterns to identify opportunities of savings to the company. Duty of care is forefront in the travel industry, and having all your travelers book their travel in one platform allows access to their whereabouts at your fingertips in case of emergency.

Detailed invoices are provided for each trip for ease of expense report submission. Integration with our expense management company is highly valuable and time saving to our travelers for are road warriors.

We have been very pleased with the Egencia platform and the professional account reps and travel agents.

Cons: When issues arise when you have to call the travel agency desk, there is sometimes a long wait time especially during bad weather. I think they could do a better job managing these occurrences.

Vendor Response

by Egencia on April 09, 2018

Thank you so much for your positive review and constructive feedback! Brgds Nina

Saves so much time!

Apr 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The great thing about Egencia is it allows me to set up guidelines for groups of employees, allowing them to book their own travel. It saves me so much time personally, by not having to speak to the employees that are traveling out of state with all of the specifics regarding flights and hotels. Just going back and forth alone trying to book a flight--- is worth it. Especially if there are flight issues, it's nice that the employee can call Egencia directly and get things resolved.

Cons: The reporting has changed a bit within the past year. It would be much easier if I could see ALL flights that are booked instead of having to search for something specific like South West or other airlines that may not automatically come up. A transaction code might be easier so I could better track when charges are applied. (this comes into play with hotels)

Overall: HUGE time saver when it comes to booking hotels or flights.

Vendor Response

by Egencia on April 05, 2018

Hi Holly. Thank you so much for your review and feedback.

Don't subject your employees to this service

May 15, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Hmm, really difficult to say as it is not a convenient solution in any way. I suppose I LIKED, (past tense) that they could work with southwest but that has since come and gone.

Cons: Primarily the customer service. Most recently, I had called in to change a reservation and was routed to someone who didn't speak english and cancelled the wrong reservation. After there "investigation" it was all via email with no option to speak with a manager regarding my concern. I wouldn't subject your employees to potentially losing money over poor service, an inflexible platform, not to mention they nickel and dime you for every reservation. I am constantly seeing charges come through my T&E system for charges that I can't explain when submitting reports. I have wasted numerous hours of my work day fighting with this company for the past year. Do yourself a favor and look at different options.

Overall: None!

Vendor Response

by Egencia on May 23, 2018

Hi Kathleen. We are sorry to hear about your negative experience, and would like to dig deeper into this feedback to make improvements for you. If you are open to discussing this further, please send us your contact information to hello@egencia.com.

Business trips made easy

Apr 11, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There are several things that I like about Egencia, but the mobile app really sells it for me. Egencia's mobile app gets updates about flight changes before United's mobile app does. The first time this happened, I saw the updated terminal in Egencia, but the United app still showed my original terminal, so I that is where I went.....Lo and behold when I got there, the agent was just getting on the speaker to announce the terminal change. Ever since then, I use Egencia 100% for everything while on a business trip.

Cons: There are times when Egencia does not show all of the available flights, and you have to call customer service. Customer service is excellent, and has always resolved my issues but they charge to do this.

Overall: I am able to book my business trips and the app and program keeps track of everything for me worry free. I get email updates for any changes, and texts before an event.

Vendor Response

by Egencia on April 27, 2018

Hi Michael. Thank you for your feedback. We are happy to hear that you like Egencia's mobile app and are satisfied with our customer service.

Good for business cost containment but not for travelers seeking flexibility.

Apr 04, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Fairly easy to use and required user profile set-up. It allowed searching for travel arrangements with the company parameters/business rules pre-set.

Cons: It allowed you to see other flights that did not fit your business rules which felt like a tease. That meant layovers/connecting flights were often cheapest and there was no way to override and book a flight costing higher over the minimum priced flight. This did not allow any flexibility for scheduling requirements when traveling. The travel time windows were also very broad.

Vendor Response

by Egencia on April 09, 2018

Hi Debra.
Thank you for your review. An Account Manager will reach out to discuss means to improve traveler flexibility for your company.
Brgds Nina

Egencia is one of my top favorite booking sites!

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The site is easy to use but what really set this company apart was their customer service. I have called in numerous times in a complete panic and was always pleased with the service I received and the positive attitude the agent always had.

Cons: Sometimes I cannot get the same flights that are available through the airline so after time searching I will have to go to the airline direct but it is rare.

Overall: Egencia is one of the best booking sites I have used. I always appreciate how quickly I receive my receipt and also how quickly the agents address questions. Best service every time!

Vendor Response

by Egencia on August 16, 2018

Hi Jennifer. Thank you so much for you review, we really appreciate the feedback and are happy that you like the booking tool and customer service. Brgds Nina

I leverage Egencia at work to book all of my travel and hotel needs for work trips

Mar 26, 2018
3/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It consolidates all of the flights available into one view that I can filter down into specific requirements I have (time/day/cost/ect)

Cons: The software doesnt appear to add much beyond something like Google Flights which is a free service. It can also complicate the booking process because you are booking through a tool that also then books through the normal airline.

Vendor Response

by Egencia on April 27, 2018

Hi. Thank you for your review. It is nice to hear that you are happy with Egencia's booking features/functionality and customer service.

use for booking travel for business purposes

Apr 16, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: it is a centralized system for all booking needs and has all information in once place that is easily accessed and used

Cons: the prices on offer are typically not the best or cheapest price and travel changes and or updates seem to have too many steps to need to be taken to complete

Vendor Response

by Egencia on April 25, 2018

Thank you for your review. We'd like to dig deeper into this feedback to make improvements for you. If you are willing to get contacted, please send us your contact info to marketing_no@egencia.com

Egencia is one stop shop for travel integration needs

Apr 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use. It's search fields are comprehensive and easy to understand. It is intuitive to navigate which assists those who may not be so tech savvy. The reporting dashboard is so awesome. It has comprehensive data which is so easy to manipulate.

Cons: What I like least is the flight itineraries often get stuck in spam. For companies who have very secure and heavy spam filters this can be an issue. Not much else to complain about.

Vendor Response

by Egencia on April 27, 2018

Hi Tim. We are happy to hear that you find Egencia's booking platform easy to use and like our online reporting. Thank your for your review.

Capterra-loader

Frustrating performance, clunky experience

May 15, 2018
2/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 1.0/10 Not
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Pros: Hotels, Cars, Air all in one place. Easy to identify what falls in or out of my company's travel policies as I am booking.

All online. Don't need to call and talk to anyone.

Cons: The only consistent thing about Egencia is how slow it is. It constantly crashes or tells me it's run into an error. Searches can take forever to complete, with no guarantee that it'll succeed. One time it took me literally over two hours to just book a hotel for a last minute work trip. It's a disaster.

Vendor Response

by Egencia on May 23, 2018

Thank you for your review. Your Account Manager will reach out and see if we can help make improvements to your online booking process.

Easy to use business travel booking software

Mar 08, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: Bookings are made simple and the option to show your organisations preferred hotels is useful when sifting through hundreds of options.

Cons: Payment options can be a little unclear - had to pay myself for what I thought was a company booked reservation (and reclaim later)

Vendor Response

by Egencia on April 09, 2018

Hi Sana.
Thank you for your review, it is nice to hear that you find booking travel easy with Egencia, that is our goal.
Brgds Nina

My overall experience was not good!

Jan 12, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money

Pros: My organisation uses Egencia for hotel and travel booking. I found good choices of hotels in my chosen destination.

Cons: I was disappointed with the customer support. I had to call n number of times to the customer care to reschedule my flight booking. Also it would be better if we do not have to take approvals from multiple managers.

Vendor Response

by Egencia on April 09, 2018

Hi . Thank your for your review. Would you be open to discussing this further? We'd love to help make it right. Please email us your contact information to marketing_no@egencia.com so that we can reach out. Brgds Nina

A good travel manager software

Jan 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very good proposals for the scheduling of my travel by plane. possibility to book the hotel, and rent a car in the same time. The prices are OK.

Cons: A bit long to obtain the invoice by e-mail, but i got it quickly with a call to the custumor center.

Overall: Good prices and help for my trip

Vendor Response

by Egencia on April 09, 2018

Hi Benoit.
We are happy to hear about your positive experience with the Egencia booking tool. You can find your receipts on the Trips page after log-in. Thank you for your review.
Brgds Nina

Best way to schedule business Travel

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: One stop shop for securing hotel, flight, and transportation if you like. Very happy with the ease of use. Mobile application is great.

Cons: When there is an event special rate it is difficult to schedule with Egencia. I had to schedule via a rep which would charge the company an additional fee.

Vendor Response

by Egencia on April 27, 2018

Hi Rien. We are pleased to hear that you are satisfied with Egencia's travel booking solutions. Thank you for your review.

Easy to use

May 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Search, make a your choice reservation, pay and receiving the confirmation very easy/fast way - Easy to use.

Cons: I had a problem once (my fly was cancelled because the hurricane) but the system could not give me the option to remark the fly without fee. So I had to make a call.

Overall: You don't need to go site by site looking for reservations.

Vendor Response

by Egencia on May 14, 2018

Hi Decia. Thank you for your review!

this is a great tool with awesome response time and customer service

Apr 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I most like the fact how quickly you can get to a representative. I also like how you can pre load preferences for travel

Cons: i am yet to try the mobile app, but i have no complaints with booking and this software. it is cleaner GUI

Vendor Response

by Egencia on April 27, 2018

Hi Regina. Thank you so much for your review, it is nice to hear that you are happy with Egencia's booking tool and customer service.