# Egencia Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Egencia Software - reviews, pricing plans, popular comparisons to other Travel Management products and more.

Source: https://www.capterra.com/p/170787/Egencia

---

# 

 Egencia Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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How Capterra ensures transparency

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Egencia

## What is Egencia?

AmexGBT Egencia is an intelligent, end-to-end corporate travel management platform that gives you the confidence to make the right travel choices. Get self-serve functionality that allows travelers to easily manage bookings themselves. Add your policy and guidelines to the app to help travelers make safer, more compliant choices before and during their trips. Get relevant alerts and advisories to keep travelers safe. Get preferential rates in more than 35,000 hotels and 90 airlines worldwide. Books flights in 4 minutes. Save—on average—$600 per optimized international booking. Used by Coca-Cola, BP, Nasdaq, Splunk and 9,000 more companies worldwide. Stress-free corporate travel management starts here.

## What is Egencia used for?

[Travel Management](https://www.capterra.com/travel-management-software/)[Travel Agency](https://www.capterra.com/travel-agency-software/)[Reservations](https://www.capterra.com/reservations-software/)

Overall rating

Based on 56 user reviews

Reviews sentiment

Positive

68%

Neutral

20%

Negative

13%

Starting price

$8

Per User, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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Do you work for Egencia?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.egencia.com&name=Egencia)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Egencia

3.8 (56)

VS.

[### Lanes & Planes](https://www.capterra.com/p/183676/Lanes-Planes/)

[4.6 (684)](https://www.capterra.com/p/183676/Lanes-Planes/reviews/)

Starting Price

$8

Per Feature

Starting Price

$95

Usage Based, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.0 (56)

Ease Of Use

4.5 (684)

Value For Money

3.7 (39)

Value For Money

4.4 (516)

Customer Service

3.6 (42)

Customer Service

4.9 (666)

## Egencia alternatives

Highest Rated

[Perk](https://www.capterra.com/p/171040/TravelPerk/)

[4.7 (421)](https://www.capterra.com/p/171040/TravelPerk/reviews/)

Starting price

$99.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/171040/TravelPerk/)

[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/)

[4.3 (2,241)](https://www.capterra.com/p/380/Concur-Expense/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

86%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/380/Concur-Expense/)

[webexpenses](https://www.capterra.com/p/140646/webexpenses/)

[4.5 (1,105)](https://www.capterra.com/p/140646/webexpenses/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/140646/webexpenses/)

[myBiz](https://www.capterra.com/p/10008559/myBiz/)

[4.3 (55)](https://www.capterra.com/p/10008559/myBiz/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10008559/myBiz/)

[View all alternatives](https://www.capterra.com/p/170787/Egencia/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Online Booking

4.3 (8)

100.00% of 8 reviewers that rated this feature as important or highly important

Book meetings and appointments through a website or digital platform

Booking Management

4.3 (7)

100.00% of 7 reviewers that rated this feature as important or highly important

Create, update, and manage bookings, itineraries, and reservations

Mobile Access

4.4 (5)

100.00% of 5 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Real-time Alerts

3.5 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Receive notification of issues as soon as they occur

Reporting/Analytics

4.0 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Expense Tracking

3.3 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Monitor and record expenses such as purchases or charges incurred

Egencia 33 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Route documents and other data through one or more stakeholders for review and approval

Create, update, and manage bookings, itineraries, and reservations

Manage and monitor spending to align with the financial constraints or goals

Track and manage adherence to policies for any service, product, process, or supplier

Provide online support for your customers through live chat or help desk functionality

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Integrate with existing ERP systems

Monitor and record expenses such as purchases or charges incurred

Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Access software remotely via mobile devices

Book meetings and appointments through a website or digital platform

Create, manage, and track policies and procedures within an organization

Receive notification of issues as soon as they occur

Analyze and gain insights into data in real-time

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Manage compensation for out-of-pocket expenses incurred by an employee, client or another party

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Establish limitations based on certain conditions

Review and uncover trends in spending activity

Set allowances and ensure employees don't spend more than the allotted amounts

Manage all supplier data and operations

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

3.9 (56)

3.9

Based on 56 reviews

## Pricing

Value for money

3.7 (39)

Basic

$8.00

Per Feature,

Value for money

3.7 (39)

3.7

Based on 39 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.6 (42)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.6 (42)

3.6

Based on 42 reviews

## User reviews

Overall rating

3.8

Based on 56 reviews

Filter by rating

5(21)

4(17)

3(11)

2(2)

1(5)

Mentioned topic

Sorted by most recent

Chris T.

Solutions Engineer

Computer & Network Security

### "Good tool for booking corporate travel"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

June 10, 2025

One of the better travel booking tools. The interface is intuitive and the email alerts have been very helpful.

Pros

Easy to use tool for booking travel. The email alerts during a trip have sometimes alerted me to a delay before the airline notifies me.

Cons

It would be helpful if we are able to enter our own corporate codes for hotel bookings as sometimes a customer provides one and the rate would be cheaper than what you can find in Egencia.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MN

Monika N.

Revenue Sales Mgr

Hospitality

### "Good for the price"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

9/10

May 28, 2025

Pros

Streamlined expense reporting. Easy to navigate, you can see, change, and cancel any part of your trip.

Cons

Customer Service. They are not the friendliest representatives I've ever talked to. Every time I called, I felt like I was bothering them.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JD

Justin D.

Senior Manager II., Talent Acquisition

Management Consulting

### "Allows for Easy Travel Booking and a Robust Inventory to choose from."

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

2.0

2.0

Likelihood to Recommend

8/10

April 5, 2025

Overall it's been a positive experience when utilizing Egencia for my travel needs. The large inventory and smart technology allow me to find what I need quickly and with little need to search beyond the 1st page.

Pros

The feature that I enjoy the most about Egencia is the large inventory to choose from when booking business travel. My travel can take me to bespoke locations and I never have an issue finding what I need to get to and from any destination.

Cons

The aspect that I like the least from my experience with Egencia is the Customer Support. On several occasions when my co-workers and I have had delays or cancelations, we've been met with a cumbersome process and at times disengaged customer support representatives.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NG

Nicole G.

Sr. Manager

Farming

### "Great for everyday travellers"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

3/10

January 4, 2025

Overall as a frequent traveller myself, I liked it. However, for executive travel, I do not like it.

Pros

Easy to learn and use and great for the masses.

Cons

Not catered to high volume or executive travel.

Alternatives considered

[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/)

[Navan](https://www.capterra.com/p/169591/TripActions/)

Reasons for choosing Egencia

Offerings and price, it seemed to align best with our needs

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MS

Maral S.

Manager

Automotive

### "Extremely poor customer service and added value "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

May 28, 2024

Pros

Able to see overview of full trip and in the app

Cons

Customer service, competency of people , waiting times

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Senior Procurement Manager

Real Estate

### "Okay travel management"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

November 20, 2023

Pros

The portal is easy to use, reporting is straightforward and it has good uptake among our users

Cons

We are currently being aggressively moved off of our credit facility. We broadly support Egencia's move in this direction but strongly object to the way it is being carried out - i.e. without much warning such that it interrupts critical business processes

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PP

Paul P.

Analyst

Real Estate

### "Generally Strong Travel Booking + Support Platform"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

February 12, 2023

Pros

Egencia generally is easy to use, helps me parse through lots of travel options quickly, and has solid support (note exception below)

Cons

I don't like how it is difficult to book round-trip flights with different outbound and inbound carriers; there are also some challenges I've had with their support team around late rescheduling of flights.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Miranda M.

Account Executive

Marketing and Advertising

### "Invaluable Now That We Travel Again"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

December 7, 2022

Pros

Egencia has a plethora of features for our team regarding business travel, but my personal favorite are the savings we have access to when booking. Flights have not been the cheapest this year, but with Egencia, we're able to book group business travel efficiently with great deals.

Cons

Oddly, our team has experienced some bugs with the app, which one would think would be seamless, as the app is used the most while traveling.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SM

Samuel m.

Director

Cosmetics

### "Egencia is fine, but Concur is better"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

2.0

2.0

Likelihood to Recommend

7/10

July 12, 2022

Overall it is a fine software for booking travel, but much prefer Concur for tracking expense reports.

Pros

Easy to see flights options when booking.

Cons

Difficult to track expenses and see what has already been submitted.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Tiffany D.

Cultural Marketing Manager

Financial Services

### "Terrible experience with egencia"

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

May 23, 2022

Very bad customer support. Group reservation requested two months ago and never happened. No hotel verification done when it was asked.

Pros

ease of use of the searching page + negotiated prices with hotel

Cons

not enough indications on the payment + missing a page for group reservation

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/170787/Egencia/reviews/)

Popular comparisons

[Lanes & Planes vs Egencia](https://www.capterra.com/compare/170787-183676/Egencia-vs-Lanes-Planes)[Perk vs Egencia](https://www.capterra.com/compare/170787-171040/Egencia-vs-TravelPerk)

[Navan vs Egencia](https://www.capterra.com/compare/169591-170787/TripActions-vs-Egencia) 

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)