# Page 2 | Egencia Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Egencia the right Travel Management solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170787/Egencia/reviews --- Egencia 3.8 (56) [View alternatives](https://www.capterra.com/p/170787/Egencia/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Egencia ## Showing most helpful reviews Showing 26-50 of 56 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Senior Analyst Media Production Used the software for: 2+ years ### "So fantastic" January 13, 2022 5.0 Overall it is great, I have never had a company that uses it before and honestly it is an absolute game changer. Pros I love that I can quickly book travel for work and everything is automatically expensed to the company. It is so great that I don't have to book on my own then create a reimbursement then get it approved through multiple managers and then get my money back at some point in the future. Cons I cant say that there is anything I like least. If anything it does take a little to get acquainted to it, but nothing incredibly difficult. Review Source VR Verified Reviewer Vice President Computer Software Used the software for: 2+ years ### "Want To Miss a Meeting or Lose a Deal? Use Egencia - They Can Help You Miss Meetings and Lose Deals!" February 10, 2020 1.0 Horrible experience! Egencia is the worst business travel software on the market and they refuse to meet their customer's needs. Pros \*Egencia is very easy to use from a user interface perspective. \*Egencia is available on desktop and mobile application. Cons \*Egencia is the WORST business travel booking system on the market. \*Egencia has helped me and my team lose business deals because we relied on Egencia broken logistics and code to flat out miss flights, screw up car rentals and book hotels that were at capacity. Review Source kC kathleen C. AE Used the software for: 1-2 years ### "Don't subject your employees to this service" May 15, 2018 1.0 None! Pros Hmm, really difficult to say as it is not a convenient solution in any way. I suppose I LIKED, (past tense) that they could work with southwest but that has since come and gone. Cons Primarily the customer service. Most recently, I had called in to change a reservation and was routed to someone who didn't speak english and cancelled the wrong reservation. After there "investigation" it was all via email with no option to speak with a manager regarding my concern. I wouldn't subject your employees to potentially losing money over poor service, an inflexible platform, not to mention they nickel and dime you for every reservation. I am constantly seeing charges come through my T&E system for charges that I can't explain when submitting reports. I have wasted numerous hours of my work day fighting with this company for the past year. Do yourself a favor and look at different options. Review Source Response from Egencia May 23, 2018 Hi Kathleen. We are sorry to hear about your negative experience, and would like to dig deeper into this feedback to make improvements for you. If you are open to discussing this further, please send us your contact information to hello@egencia.com. RL Ross L. Product Manager Computer Software Used the software for: 2+ years ### "Dependable tool to book travel, good support generally and in emergencies" July 9, 2021 5.0 Having traveled every week, I depended on Egencia for bookings. It has plenty of great filters to find the best options and can finalize bookings quite quickly. Pros I can count on it to work and find good options. Got stuck in Minneapolis late at night where hotels were full, got great help from Egencia emergency support. Cons I would say it works as expected. No major cons for me. Review Source VR Verified Reviewer Tech Support - Customer Service Internet Used the software for: 2+ years ### "egencia Honest Review" January 15, 2019 5.0 Pros I love how easy and seamless it is to book multiple travel options, such as car, hotel, and flight. Also how easy it is to manage reservations and compare prices! Cons very busy look interface. something a little more user friendly and simply would be great! Review Source Response from Egencia February 28, 2019 Thank you for this great review! MT Michael T. Network Administrator II Telecommunications Used the software for: 1-2 years ### "Business trips made easy" April 11, 2018 4.0 I am able to book my business trips and the app and program keeps track of everything for me worry free. I get email updates for any changes, and texts before an event. Pros There are several things that I like about Egencia, but the mobile app really sells it for me. Egencia's mobile app gets updates about flight changes before United's mobile app does. The first time this happened, I saw the updated terminal in Egencia, but the United app still showed my original terminal, so I that is where I went.....Lo and behold when I got there, the agent was just getting on the speaker to announce the terminal change. Ever since then, I use Egencia 100% for everything while on a business trip. Cons There are times when Egencia does not show all of the available flights, and you have to call customer service. Customer service is excellent, and has always resolved my issues but they charge to do this. Review Source Response from Egencia April 27, 2018 Hi Michael. Thank you for your feedback. We are happy to hear that you like Egencia's mobile app and are satisfied with our customer service. MM Michael M. Senior Account Executive Internet Used the software for: 2+ years ### "Best way to plan / expense business travel" January 17, 2020 5.0 Travel made easy - simple as that. Pros Egencia is a breeze to use - even with traveling a few times a week, submitting expenses takes minutes. Very simple to fit into an already busy day. Cons None that I can think of right now. Very simple. Review Source VR Verified Reviewer Corporate Sales Development Computer Software Used the software for: 6-12 months ### "I leverage Egencia at work to book all of my travel and hotel needs for work trips" March 26, 2018 3.0 Pros It consolidates all of the flights available into one view that I can filter down into specific requirements I have (time/day/cost/ect) Cons The software doesnt appear to add much beyond something like Google Flights which is a free service. It can also complicate the booking process because you are booking through a tool that also then books through the normal airline. Review Source Response from Egencia April 27, 2018 Hi. Thank you for your review. It is nice to hear that you are happy with Egencia's booking features/functionality and customer service. VR Verified Reviewer Np Hospital & Health Care Used the software for: 2+ years ### "Not user friendly " July 1, 2019 3.0 Pros Egencia has a good customer support base. Cons Egencia is not the most user friendly. It is difficult to use at the beginning until you use it a few times. Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: 2+ years ### "Easy Travel Management System" November 7, 2020 4.0 Overall, travel planning and management is easy with Egencia. Pros I've used Egencia at a few different employers and it has always made planning business travel easy. Navigation through the site for booking is easy and the presentation is clear to understand. I have never had issues with finding and planning trips. Cons The one thing that I think could be improved upon is the mobile app. It does lack some of the features and control that you get with the desktop site. Review Source VR Verified Reviewer Physical Therapist Hospital & Health Care Used the software for: 6-12 months ### "use for booking travel for business purposes" April 17, 2018 4.0 Pros it is a centralized system for all booking needs and has all information in once place that is easily accessed and used Cons the prices on offer are typically not the best or cheapest price and travel changes and or updates seem to have too many steps to need to be taken to complete Review Source Response from Egencia April 25, 2018 Thank you for your review. We'd like to dig deeper into this feedback to make improvements for you. If you are willing to get contacted, please send us your contact info to marketing\_no@egencia.com VR Verified Reviewer Recruiting Coordinator Lead Internet Used the software for: 6-12 months ### "Egencia makes booking easy" November 13, 2018 4.0 Pros I think this is a pretty easy to use utility for business travel booking. Cons I wish the interface was bit different or updated more regularly. Review Source Response from Egencia February 28, 2019 Thank you for taking the time to leave us a review! We appreciate your feedback. CL Courtney L. Laboratory Technologist Hospital & Health Care Used the software for: 1-2 years ### "All in One Travel Planner" February 25, 2019 4.0 Pros I like how everything that I need to setup a trip is all in one place. It is very convenient to have everything under one application. I am then able to make changes to the trip and view itineraries together on one application. This is an incredibly helpful tool for planning a business trip. Cons Nothing comes to mind that I would want to change about this software. Review Source Response from Egencia February 28, 2019 Thank you for your feedback, Courtney. We are happy to hear how Egencia helps you with your business plans. Jessica A. Assistant Controller Environmental Services Used the software for: 1-2 years ### "Decent but nothing special " April 3, 2020 3.0 Overall okay- their customer service is a little slow. Pros I like that you can store travel document and payment information to make repeat bookings easy. You can also organize employees into different travel groups to increase controls. Cons They claim to get deep travel discounts but their rates don’t seem to be much better than publicly available sites. Review Source MS Maral S. Manager Automotive Used the software for: 1-2 years ### "Extremely poor customer service and added value " May 28, 2024 1.0 Pros Able to see overview of full trip and in the app Cons Customer service, competency of people , waiting times Review Source VR Verified Reviewer Associate Consultant Used the software for: Less than 6 months ### "My overall experience was not good!" January 12, 2018 3.0 Pros My organisation uses Egencia for hotel and travel booking. I found good choices of hotels in my chosen destination. Cons I was disappointed with the customer support. I had to call n number of times to the customer care to reschedule my flight booking. Also it would be better if we do not have to take approvals from multiple managers. Review Source Response from Egencia April 9, 2018 Hi . Thank your for your review. Would you be open to discussing this further? We'd love to help make it right. Please email us your contact information to marketing\_no@egencia.com so that we can reach out. Brgds Nina CC Coleman C. Academic Coordinator Higher Education Used the software for: 2+ years ### "Best Flight Booking Software in my opinion" December 13, 2018 5.0 Pros I really like the ease of using Egencia. I book flights for myself as well as other co-workers several times a year. You get a list of several flights with different airlines and you're able to make your selection with the time of day you want to travel. It's easy selecting your seat too. You can book your return flight with ease also. Cons I haven't found anything that I didn't like about Egencia and I've been using it for years. Review Source Response from Egencia February 28, 2019 Thank you Cynthia for taking the time to leave such a great review. We appreciate having you as a long term customer! Benoit B. Consultant Used the software for: 6-12 months ### "A good travel manager software" January 14, 2018 4.0 Good prices and help for my trip Pros Very good proposals for the scheduling of my travel by plane. possibility to book the hotel, and rent a car in the same time. The prices are OK. Cons A bit long to obtain the invoice by e-mail, but i got it quickly with a call to the custumor center. Review Source Response from Egencia April 9, 2018 Hi Benoit. We are happy to hear about your positive experience with the Egencia booking tool. You can find your receipts on the Trips page after log-in. Thank you for your review. Brgds Nina TM Tim M. Claims Manager Insurance Used the software for: 2+ years ### "Engencia - Ease of Use" April 12, 2020 5.0 I really enjoy how easy it is for me to select travel options. It is also ensure that I remain in accordance with my company’s expense policy. Pros Engencia’s biggest pro is how it sorts the price range in accordance with your company’s business policy. It allows me to easily determine what flight, hotel, or car is the best options. Cons Not really a con, but sometime there are too many travel options provided. I struggle sometimes going to through every flight option. I always find myself using the sort function. Review Source DH Debra H. Corporate Dietitian Used the software for: 6-12 months ### "Good for business cost containment but not for travelers seeking flexibility." April 4, 2018 3.0 Pros Fairly easy to use and required user profile set-up. It allowed searching for travel arrangements with the company parameters/business rules pre-set. Cons It allowed you to see other flights that did not fit your business rules which felt like a tease. That meant layovers/connecting flights were often cheapest and there was no way to override and book a flight costing higher over the minimum priced flight. This did not allow any flexibility for scheduling requirements when traveling. The travel time windows were also very broad. Review Source Response from Egencia April 9, 2018 Hi Debra. Thank you for your review. An Account Manager will reach out to discuss means to improve traveler flexibility for your company. Brgds Nina VR Verified Reviewer MIS Manager Telecommunications Used the software for: 6-12 months ### "Easy to use travel portal" December 13, 2018 4.0 Pros Dummy proven, easy to use without steep learning curve. Similar interface as their commercial portal Expedia Cons hotel and air fare at one glance. fit to SME whom just need simple approval on flight and hotel. Review Source Response from Egencia February 28, 2019 Thank you for taking the time to leave a review! We appreciate your feedback. JC Jennifer C. Office Manager Construction Used the software for: 1-2 years ### "Egencia is one of my top favorite booking sites!" August 15, 2018 5.0 Egencia is one of the best booking sites I have used. I always appreciate how quickly I receive my receipt and also how quickly the agents address questions. Best service every time! Pros The site is easy to use but what really set this company apart was their customer service. I have called in numerous times in a complete panic and was always pleased with the service I received and the positive attitude the agent always had. Cons Sometimes I cannot get the same flights that are available through the airline so after time searching I will have to go to the airline direct but it is rare. Review Source Response from Egencia August 16, 2018 Hi Jennifer. Thank you so much for you review, we really appreciate the feedback and are happy that you like the booking tool and customer service. Brgds Nina VR Verified Reviewer Account Manager Marketing and Advertising Used the software for: 6-12 months ### "Easy way to book fights and accommodation for work travel with great customer service! " November 8, 2019 5.0 Pros The customer service is awesome and easy to get in touch with in the case of fight cancellation! Easy UI to navigate - very straight forward. Cons Nothing to complain about! It's been great at both companies I've worked at. Review Source VR Verified Reviewer Brand Marketing Assistant Entertainment Used the software for: Less than 6 months ### "Nearly as good as a travel agency" March 5, 2019 4.0 Pros Easy to find flight options and put together a full itinerary Cons No way to ensure lowest price (like when viewing flights on an incognito window) Review Source Response from Egencia March 6, 2019 Thank you for taking the time to leave us a review! SM Sana M. Pharmacist Used the software for: 1-2 years ### "Easy to use business travel booking software" March 8, 2018 4.0 Pros Bookings are made simple and the option to show your organisations preferred hotels is useful when sifting through hundreds of options. Cons Payment options can be a little unclear - had to pay myself for what I thought was a company booked reservation (and reclaim later) Review Source Response from Egencia April 9, 2018 Hi Sana. Thank you for your review, it is nice to hear that you find booking travel easy with Egencia, that is our goal. Brgds Nina Similar Products Featured ## Related categories [Travel Management](https://www.capterra.com/travel-management-software/)[Spend Management](https://www.capterra.com/spend-management-software/)[Expense Report](https://www.capterra.com/expense-report-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.