Who Uses This Software?

Academics, market research specialists, HR departments, international organizations (eg., IMF, OECD), banks, financial services, hedge funds, predictive analysts, and anyone leveraging Twitter data.


Average Ratings

52 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $32.50/one-time/user
    See pricing details
  • Pricing Details
    $25/day and $750/million Tweets includes gratis access to DiscoverText.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • Texifter
  • texifter.com
  • Founded 2009
  • United States

About Sifter

Sifter provides search and retrieve access to every undeleted Tweet in the history of Twitter. Users submit historical Twitter estimate requests using a variety of using a variety of Gnip Powertrack rules. When the query is done, Sifter generates an email estimating the approximate number of tweets responsive to the query and the cost to get the data. We store the Twitter data in a free trial Enterprise DiscoverText account where you can perform advanced text analytics and machine-learning.


Sifter Features

  • Audience Segmentation
  • Competitive Analysis
  • Configurable Alerts
  • Customer Engagement
  • Dashboard
  • Impact Scoring
  • Influencer Tracking
  • Reputation Management
  • Sentiment Analysis
  • Trend Tracking

Sifter Reviews Recently Reviewed!


The program was very useful for viewing tweets for coding purposes for my thesis.

Jan 29, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to view the actual tweet in its original format was really helpful. The connection with Sifter was great since I needed to buy archived, historical tweets.

Cons: the buckets and sets and groups, etc was very confusing. Also, there was no real way to code for multiple things various ways. I ended up using the software to view the tweets and used Qualtrics to code.

Overall: Thesis COMPLETED!!!

Vendor Response

by Texifter on January 30, 2018

Dear Colleen,

Congratulations on completing the thesis; no small feat. If you cite our software we would love to add it to this list:

https://discovertext.com/publications/

I do have to respond to your comment there is "no real way to code for multiple things various ways" as it is not accurate. There are a variety of ways to label (code, annotate, tag) data.

The original open source software (cat.texifter.com) is called the Coding Analysis Toolkit (CAT). DiscoverText has a variety of coding features developed originally in CAT and more that are unique to DiscoverText:

- Mutually exclusive keystroke coding
- Non-mutually exclusive coding
- User defined coding
- Hierarchical coding
- Coding off a list coding
- Item annotation

We also use the live Twitter display during coding, preserving the original format in which the Tweet is meant to be viewed. Exporting to a spreadsheet means you lose pictures and media previews that we consider intrinsic to the data.

This was the only place I could find to buy access to Twitter data at an affordable price.

Jan 29, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - The fact that it allows you to buy a very specific set of Twitter data without having to sign up for other things and services that you don't want. This was the only place I could find this software!

- The fact that there is a list of research that has been conducted using Sifter - took away some of my concerns about using the service to buy data. When I could look up the academic articles listed on the website, I was quite sure the service would be appropriate for my needs.

- The customer service is unbelievably. I even got some unsolicited advice about my query once, and I was so grateful for the staff explaining to me what I was doing wrong, as the mistake could have lead to bigger problems down the road.

- The fact that it doesn't matter where in the world you are (I'm in Japan, but it seems like there were no issues getting the service here).

- How well it integrates with discovertext

Cons: As with Discovertext, I feel that the documentation is really lacking, and also quite difficult to navigate (I keep getting thrown between FAQ and documentation, and can't get a good handle on what information is and is not available). Really needs to be more comprehensive documentation. Also, some of the documentation appears to be out of date, which is frustrating.

The interface could look a bit nicer, but it's not that important to me.

Overall: Would not have been able to get the data I needed for my research project without the existance of this service!

Very easy to use, intuitive navigation.

Dec 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: A very streamlined method of generating volume estimates for tweets around a topic. Provides good estimates matched with clear pricing. Quick to use and easy to access support, for fielding questions about functionality and so forth. I used the software in conjunction with Discover Text for an academic research project around tree pathogens in the UK.

Cons: Not much to say. It did what I wanted/needed. Completely off the top of my head, perhaps the software would be enhanced if it included a function that automatically suggested extensions to your search criteria, based on what initial retrieval produced. This would enable users to consider, for example, related areas of tweet that they had not initially envisaged.

Capterra-loader

Best service for retrieving historical Twitter at affordable prices.

Jan 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Sifter provides the ability to search and retrieve every un-deleted tweet that has ever been posted. As an academic, I am yet to see a viable alternative to Sifter. It has acted as a great service for end users to conduct very exciting research across a number of fields and disciplines. The support has been excellent and I have received replies to my queries very quickly.

Cons: Data over a long period of time may cost slightly more. However, the solution to this is easy which is to sample data strategically .

Overall: I was able to very quickly generate quotes and retrieve historical data on Twitter.

Vendor Response

by Texifter on January 30, 2018

Wasim,

Thank-you for the thoughtful review. You are right that long timeframe historical jobs are expensive. We are actually developing a solution now to allow researchers to "pool" their resources together to then take a team approach to crowd-funding the data access, then collaborating on the data once it is available to the group via DiscoverText.

~Stu

Easy to get the data, hard to make sense of the interface

Jan 26, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Once you get the hang of it, there is a lot of power behind the interface. The features for collaboration are decent, and more than covered what we needed.

Cons: The interface is very clunky and difficult when you first enter the website. Its hard to figure out what capabilities you actually have at your disposal, and takes a lot of trial and error to figure out how to fully capitalize on the software.

Vendor Response

by Texifter on January 29, 2018

Dear Reviewer,

I think you have mixed two different reviews together into one. The product Sifter is a simple interface that allows you to enter a term, hashtag, or a more complicated rule, as well as a date range to get an estimate of how many historical Tweets are available. That is the core function of Sifter; the free and easy estimates. If you want to work with the actual data data, you can pay a fee and the data is Displayed in DiscoverText, a separate product that has its own set of reviews..

With respect to the second product, DiscoverText, we would ask that you both review it separately and approach it the same way you do Excel, SPSS, or any other advanced software you are using for the first time. Start with the most simple functions and work over time toward the most advanced. Request a free web demo. Watch a few of the videos. Read a few of the support articles. We would be happy to spend 15-60 minutes working with you on the orientation steps.

Thanks!

Useful tool, customer support is great, but quite pricey, and doesn't necessarily give a lot of data

Jan 24, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: It is quick and allows you to access the entire Twitter firehose. You can specify a lot of search parameters and do multiple searches. The interface is pretty easy to learn and use.

Cons: There are problematic limits on certain search query parameters, especially geolocation. This may be partly Twitter's fault, but I couldn't get tweets in a geographic radius greater than 15 miles, and the number of geotagged tweets was very few or none. Also, you have to pay a lot to view your data; there's no option to view a small sample to check if it's good enough that you would want to buy it.

Vendor Response

by Texifter on January 25, 2018

Thanks for this useful review Cary. You are correct that the limits on geo-coded data are a factor. The radius maximum for a single point is 25 miles as determined by Twitter. It is possible to use multiple points in a single rule, or multiple bounding boxes, to cover a larger region. The real issue with geo-coded Tweets is that the feature is opt-in for Twitter users. Since the default is no geo-coded Tweets, it can be as few as 0.3-1.5% in a collection of Tweets will have geo-coded data. Conversely, you could restrict a rule to only Tweets that have geo data (the "has:geo" rule) but this has the effect of removing 98.5-99.7% of the Tweets.

It is also true we have no practical way to let people sample a rule result. For some simple rules, testing in the Twitter Advanced search is the best bet. You can limit the date range and text keywords here:

https://twitter.com/search-advanced?lang=en

Happy to have your feedback!

Capterra-loader

The overall experience was good. I was able to get historical data which wasn't readily avalable.

Jan 23, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: -Customization helped me and my team get the required data after setting out various filters. I was able to get a sample data for each of those customizations which helped my team a lot.

Cons: The response time of the queries were very slow. Sometimes, it took days to get a query run. Because of which our project was delayed.

Overall: I was able to perform twitter sentimental analysis and it was impossible to get the past data. Sifter was there for the rescue and i really appreciate it.

Easy to use and interesting results

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It took me very little time to figure out the software and ways to visualize the data. I think it's a great product for data-minded individuals.

Cons: The software sometimes didn't capture everything I was looking for. It took some refining to grey to the results I wanted.

Overall: I learned some interesting insights about the structure of the data I wad liking for, as well as what not to try to model. Overall, a helpful product.

Capterra-loader

Excellent cost-benefit to work with Twitter data. Very useful to visualize tweets as it is online.

Dec 26, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Excellent metadata, very quick response from the owner and his crew when I had technical or interface difficulties. Since it was created by academics, it answers better to academics needs

Cons: Navigation is not very intuitive, all can be sorted out with the self-help tutorial videos though.

Overall: Extraction and analysis of Twitter data for my PhD and other projects in the academia

I really appreciated Sifter, its features and its value for money

Feb 01, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: What I liked the most is value for money, the chance to gather and analyze large amounts of data at reasonable prices. I also liked the software's features.

Vendor Response

by Texifter on February 02, 2018

Dear Francesca,

Happy to hear from you. We appreciate the review. If we can do anything to support your work, do let us know via email to info@texifter.com.

Thanks,
~Stu

Sifter is an excellent text analytics tool!

Jul 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Sifter is a very practical tool to perform text mining and analytics. It is very easy to work with social media datasets.

Cons: I currently do not have any cons with Sifter.

Overall: Great piece of software, keep up the good work!

Vendor Response

by Texifter on August 10, 2018

We really appreciate the review and are gratified that you find our text mining and analytics tools helpful and easy to use.
Thank you!

Great for historical queries

Aug 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's super easy to use and very cost-effective.

Cons: It's not so clear at the beginning what you get for your money in terms of licence and downloads, but once you register it's all straightforward.

Overall: I loved it, we needed to get some historical data as soon as possible and they delivered.

Vendor Response

by Texifter on August 13, 2018

Greetings, Antonio

Like you, many of our customers find that it all comes together once they start using the tools and become familiar with them. We¿re delighted that you also found it cost-effective!

For Historical Twitter (three free estimates per day):
https://sifter.texifter.com

For Real-Time Twitter and text analytics (humans and machines learning together with tools for measurement and reporting):
https://discovertext.com

Pricing Models for Facebook and Twitter Data:
https://texifter.zendesk.com/hc/en-us/articles/217694188-Pricing-Models-for-Facebook-and-Twitter-Data

Customer Reviews:
https://www.predictiveanalyticstoday.com/discovertext/
https://www.capterra.com/p/151927/DiscoverText/

Support Documentation & Knowledge Base:
https://texifter.zendesk.com/hc/en-us

Capterra-loader

Twitter data collection for Master's thesis made easy!

Jul 30, 2018
5/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Collecting a large quantity of data was easy with Sifter. Being able to see the upfront cost of the amount of tweets there were in a given day, was also very useful for a Master's student on a budget. The functionality of the software made it really easy for me to make sense of the all the data that I had compiled, and I can analyse it across many different variables.

Cons: One little thing is that I only wanted to collect a random sample of 10,000 tweets for a three day period, however with Sifter, you have to input a percentage instead of the number you need. Not a big deal, as you can just take the estimated number of tweets and then work out the percentage that would make 10,000 from there, just not particularly 'user-friendly'.

Discovertext is also challenging to use for someone completely new to tweet analytics, but luckily I managed it in the end with help from customer service who was always on hand.

Vendor Response

by Texifter on August 13, 2018

Thanks very much for the review, Alice. An advantage of a sample is that you will get tweets over a longer period of time, rather than just the first X tweets, which may not be representative of the entire population.

https://texifter.zendesk.com/hc/en-us/articles/360004383972-How-to-use-the-Twitter-PowerTrack-sample-operator

Let us know if there is anything we can do to help. Generally speaking, we respond to emails the same day and I hope if you keep working with the platform that you will reach out to get any support you need.

I conduct demos and webinars all the time to train people on the features best suited for academic research. You can schedule a webinar at:
https://calendly.com/discovertext

Thanks,
Stu

How to get access to historical Twitter data

Sep 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Sifter is a service that lets you obtain access to, among other sources, historical Twitter tweets, in other words, tweets that were created in the past. This is useful for research purposes because you often don't know what topics are going to be important until after the fact. I also like that you can get an estimate of how much the Twitter data will cost to access before making a purchase.

Cons: Like any application or service it takes a little effort to learn how to use it, but it is very powerful.

Overall: One of the most important things is to learn the query syntax for Twitter's PowerTrack (formerly Gnip). It's all boolean logic, and straightforward if you take it one piece at a time when constructing a complex query (i.e., rule).

Smooth but not enough opportunity to explore functionality

Jan 31, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The potential power in the data collection process. There are so many parameters that can be used to call up data. Particularly over time, this makes for interesting research opportunities

Cons: I am still not sure how to fully take advantage of the collection method. The formulas are still quite unclear and I think that I am going to have to reach out to customer service for further help

Overall: None at this time. I am still a novice

Vendor Response

by Texifter on February 01, 2018

Daniel,

Thanks for writing a review. Please email info@texifter.com for a demo. We specialize in supporting the academic use case and our tools grew directly out of NSF-funded basic research.

You are correct the historical Twitter options are numerous. Sifter is a web front end (a web site) for the Gnip historical PowerTrack, which Twitter bought a few years back. Part of the reason they bought Gnip is because they did build a very advanced filtering capability.

Our goal is to make those Gnip filters (the PowerTrack) easy to use. So, when users submit an invalid rule, we try to immediately reply with suggestions of a valid rule formulation. Sometimes the most advanced rules are complex and require specific syntax and capitalization. We are not the architects of the syntax, but we do everything we can to help users learn to navigate it.

If we can help, please reach out. We aim for 5-star customer service, but you have to ask for help when you need it ;-)

~Stu

Capterra-loader

Overall it's not a very good experience for a detailed analysis of large tweets analysis

Jan 29, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money

Pros: 1. Very good consumer services. Quick response and nice kind reply

2. Good for small project with built-in analysis tools

Cons: 1. Not user friendly and don't work well with large dataset. Keep freezing and not responding.

2. Price of historical tweets is almost same with buying from Twitter gnip directly.

Vendor Response

by Texifter on January 30, 2018

Dear Qiang Zheng,

I'm sorry to hear about your experience. We would like to find a way to help you have a better result.

It is true DiscoverText is a medium data (rather than "big" data) platform. That means most of our users have sets in the thousands, tens of thousands, or hundreds of thousands of items. If you have a good broadband connection, the performance on sets this size should be very fast.

Some customers have sets in the millions. We have had more success handling sets that are 1-5 million items. You might need to shut down all the other tabs on your browser, but it should work reasonably well assuming you are not on weak or diffused broadband.

To evaluate a specific instance of freezing, we would like to have a web meeting. If you can replicate the freeze in a web meeting, we can address the issue and hopefully improve the experience for everyone. At the very least, I'd like to the chance to demonstrate where the value for the money lies in our product.

~Stu

I purchased Discovertext for my dissertation analysis.

Jan 24, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It offers a lot of functions such as social network analysis and individual coding. Also, it offers every tweets that I am looking for.

Cons: It is somewhat hard to figure out how to export whole data. I asked Doctor whenever I have questions. But he solved all of them quite effectively.

Overall: Tweets that I am using for my dissertation.

Vendor Response

by Texifter on January 25, 2018

Thank-you for the review! If any further questions arise, please let us know.

Great tool for non computational researchers

Aug 02, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use, access to Twitter's historical data, and the quotes functionality

Cons: Speed of data retrieval, which is not as quick as I would like

Overall: It allowed me to get access to Twitter data that otherwise I wouldn't have been able to.

Vendor Response

by Texifter on August 13, 2018

Hi Sebastian,

You make a good point that one does not need to be a computer scientist or statistician to derive benefits from Sifter. Please feel free to reach out to us or make use of our support documentation if need be.

Schedule a web demo at:
https://calendly.com/discovertext

Useful documentation:
https://discovertext.com/gnip-enabled-access-for-discovertext-users/
https://discovertext.com/2018/03/31/metadata-dictionary-for-gnip-twitter-data-updated/

Blog post discussing the new Twitter PowerTrack search rules and common errors:
https://discovertext.com/2018/07/01/the-premium-twitter-api/

Kind regards.

my experience with sifter

Aug 02, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is reasonably priced and has options to do text analysis that don¿t require coding experience.

Cons: The text analysis interface is difficult and not very user friendly.

Vendor Response

by Texifter on August 13, 2018

Hi Todd,

I appreciate that you took the time to write a review, and we would be happy to do a web demo upon request for any feature that you need help with. Usually people are good to go once they¿ve seen it a time or two. Customers (and potential customers) can schedule a demo here:

https://calendly.com/discovertext

We are hoping that folks will spend more time working directly with us to get familiar with the tools. We work very hard to provide 5-star support. If a support request is generated, you will hear a response the same day, often within 30 minutes.

Video Tutorials:
https://discovertext.com/tag/video/

Support Documentation & Knowledge Base:
https://texifter.zendesk.com/hc/en-us

Thanks,
Stu

Easy to use, good data

Jan 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: easy to pull quality data from twitter. Good pricing also, good and fast support when help is needed.

Cons: The User interface is a little confusing at first. Have to be careful about wording queries to twitter.

Vendor Response

by Texifter on January 30, 2018

Thanks for the review. If you need any follow up to take full advantage of the tools and data, let us know via an email to info@texifter.com.

Intuitive to use

Jul 30, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The UI is easy to navigate and intuitive. Best software to get top line twitter statistics.

Cons: Should add more features around twitter analysis. Social media analysis is an unexplored territory. Customer service and reaching out to existing contacts can be done better

Overall: Using Sifter for twitter statistics

Vendor Response

by Texifter on August 13, 2018

Hi. We¿re gratified that you found DiscoverText easy to use for your Twitter statistics.

Social media analysis is indeed a frontier, and we¿re inspired by the hundreds of researchers that use our service to explore new ground https://discovertext.com/publications/

Blog Posts:
https://discovertext.com/blog/

We love to work one on one with customers via web meetings. They are fun and usually both sides learn great things. Let me know if you want to chat:
https://calendly.com/discovertext

Thanks again,
Stu

Capterra-loader

Great affordable accesss to GNIP data

Jan 26, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The software allows easy export from the data library to the computer in an excel sheet, which was super helpful.

Cons: Honestly the software felt just a little bit dated, and we got an email stating Sifter would not longer have access to GNIP data.

Vendor Response

by Texifter on January 31, 2018

Hi Jerry,

Thanks for the review and the feedback. We did start engineering about a decade ago and we have chosen to focus on the back end functions required to scale instead of a fancy new interface. Someday we hope to modernize the GUI, but for now, we are focused on creating new ways to search, filter, code, cluster, and machine-classify the data. Maybe the best way to describe the GUI is retro :-)

~Stu

Capterra-loader

Top quality tool to generate historical twitter data set prices

Aug 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: excellent easy to use software, intuitive interface, very good customer care

Cons: nothing works perfectly, very good customer care also

Overall: Excellent interface, enables me quickly and easily to generate quotes so that i can quickly size me data set and time series to my budget

Vendor Response

by Texifter on August 13, 2018

Hi Joseph,

We really appreciate the review and delighted that you appreciate the customer care.

One advantage when using our service is that you can meet directly with the founder to talk about the ways our tools support a variety of basic and applied research scenarios, and can do so by scheduling a meeting here:

https://calendly.com/discovertext

We have worked hard to document the features of the system:

https://texifter.zendesk.com/hc/en-us

You can also see how other researchers are making use of DiscoverText and Sifter via the Scholarly mentions of DiscoverText (a great place to see diverse academic approaches that use our tools):
https://discovertext.com/publications/

Generally speaking, we respond to emails the same day and I hope if you keep working with the platform that you will reach out to get any support you need.

Thanks,
Stu

Helpful and comprehensive!

Aug 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It can provide the historical data of Twitter, which is really valuable

Cons: I generally enjoy the software and it would be good to provide a basic analysis!

Overall: A pleasant experience and the price is really reasonable.

Vendor Response

by Texifter on August 13, 2018

Hello Jasper,

Thanks for taking the time to write a review; we appreciate the feedback. For more information on analyzing text, be sure to read this article about the five pillars of text analytics and view the embedded video:
https://discovertext.com/2014/04/25/five-pillars-of-text-analytics/

Text analytics page:
https://discovertext.com/text-analytics

Scholarly mentions of DiscoverText (great place to see diverse academic approaches that use our tools):
https://discovertext.com/publications/

You might also be interested in:
https://discovertext.com/gnip-enabled-access-for-discovertext-users/

We hope you continue to find DiscoverText and Sifter helpful for your text analysis.

Sifter was easy to get the hang of and straightforward to work with.

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Great customer service, clean and simple interface. Nice infrastructure for big data analysis, and easy to package/export data for use with other software.

Great for getting data, but pricey

Jul 27, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I find Sifter easy to use and the help documentation is useful and clear. It's easy to get started here, even if you're not used to this kind of platform. I don't think it took me more than a couple of minutes to figure out how to submit an accurate request, and the response was almost immediate.

Cons: The price for historical tweets is high, even if you only want a small amount. This reduces access to data and turns it more into a commercial endeavor rather than something that can be used for research or the proliferation of knowledge.

Vendor Response

by Texifter on August 10, 2018

Hi, and thanks for your review. The price to access Twitter data is based on a model Twitter developed. We have to use that model. What you are describing is the price for historical Twitter access via Sifter, which is a separate application from DiscoverText.

You may find that collecting day-forward (i.e., current, or real-time data) tweets from DiscoverText are less expensive than historical tweets from Sifter.

If you truly require historical tweets, you may find the following knowledge base articles helpful to reduce the cost:

https://texifter.zendesk.com/hc/en-us/articles/360004383972-How-to-use-the-Twitter-PowerTrack-sample-operator

https://texifter.zendesk.com/hc/en-us/articles/204157430-I-need-one-year-of-historical-Twitter-and-do-not-have-much-money-How-can-I-reduce-the-cost-

A much needed service

Sep 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to very quickly get a cost estimate of a twitter data is extremely valuable, since it also tells us how much data is there for what we are after. Very each to use and you get a very quick response.

Cons: Building the rules needs some external homework, and the tool itself does not offer a lot of help here

I am a research assistant who is measuring social movements using Twitter data.

Jan 23, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software allows me to get and manipulate large amonts of Twitter data at a very reasonable price.

Cons: The user panel of DiscoverText is a bit confusing. I personally thinks I need some time to learn about how to use the panel, better with a video.

Saved the day!

Jul 30, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I'ts the only way I know to recover lost tweets.

Cons: Parsing the data was a bit hard for what I needed, but I'm sure this was my problem coming from a Screenwriting background and not programming etc.

Overall: The production company failed to launch a twitter track for the launch of a web series I was writing, and the only way we were able to track the success of the product (we were trending in three countries, so it was vital) was using Sifter. They were blazing fast in providing us the archive of all the tweets regarding the show. Really saved the day.

Vendor Response

by Texifter on August 13, 2018

We¿re delighted that we were able to help with tracking the success of your product, and hope you find Sifter and DiscoverText equally helpful in future endeavors.

https://discovertext.com/2018/07/01/the-premium-twitter-api/

https://discovertext.com/gnip-enabled-access-for-discovertext-users/

Helpful in some circumstances

Jul 27, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's fairly easy to use. The filter rule creation was convenient. Rule sets could be fairly complex.

Cons: Didn't like that I had to wait for an email. Didn't like that it wasn't just integrated into DiscoverText. Many searches resulted in no data.

Vendor Response

by Texifter on August 10, 2018

Hi Chauncy, thanks for taking the opportunity to try our service with our free trial. Given the huge volume of information from data sources such as Twitter PowerTrack it takes some time to collect, filter, and process the data. Many users find it convenient that we email an alert when their data is ready.

In some respects searching is an art, and some searches do in fact return no results if there is no match.

The following knowledge base article may be helpful for constructing your next search:
https://texifter.zendesk.com/hc/en-us/articles/200306789-Using-Search-Terms-and-Operators-to-search-for-key-concepts

Best regards,
Stu

its cool

Sep 09, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: analytic features. The analytics and data interpretation function i needed where on here

Cons: quite Pricey. i was hoping to use this for my research but the little funding to and price for the amount of data i want made it a no go for me.

The price is clearly described and I could buy in a small amount

Jan 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The system that I could calculate the cost based on my need. I can input keywords to specify the expecting result.

Cons: The number of estimates per a day is limited to three. If you want to estimate more than 10 separate data sets, you need to do it during three or more days. After buying the data, it is confusing to save. I had to ask the company for description.

Positive experience: easy to use, good prices, kind customer support

Feb 08, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I could precisely select the data of my interest, without too many technical difficulties. The software interface is handy also for non-experts. The costs are affordable and the features are greater than what I initially understood.

Cons: The organization of data (that is, how they are collected and divided into folders) and the most complex procedure for exporting them out of the software.

Good experience for quickly getting data

Dec 21, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Personal attention and follow up from stu. Speed of resolution was good.

Cons: Software/data was not very easy to use and took us some time to use as we wanted it.

Vendor Response

by Texifter on January 24, 2018

Thanks for the review Suraj. I am sorry to hear you had some issues using DiscoverText. If you like, please request a web meeting (info@texifter.com) and we can go through some of the key features of the system.

Helpful and it is exactly I need!

Jul 31, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It¿s really helpful to get historical data

Cons: Sometimes I ask my self, is the data complete? Could there be a better way to process the data?

Vendor Response

by Texifter on August 13, 2018

Hello Jay. I¿m glad that you find Sifter helpful to access historical data, and appreciate your review.

As to your ¿thought questions,¿ I love to work one on one with customers via web meetings. They are fun and usually both sides learn great things.

Let me know if you want to chat:
https://calendly.com/discovertext

Video Tutorials:
https://discovertext.com/tag/video/

Blog Posts:
https://discovertext.com/blog/

Please reach out if you would like to verify that you¿re processing the data in the best way,
Stu

Was helpful in accessing historical Twitter data - great for research

Jan 23, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Allows you to access and organize historical Twitter data

You can enter your search criteria and will be told how much the requested data will cost, giving you an opportunity to modify your criteria as needed

Cons: Can take some getting used to if have not used similar tools before, but once you figure it out it is helpful

I was very pleased with the whole experience from transaction to implementation. Stu was very helpfu

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It was very easy to use. The tutorials were straightforward. The functionalities were useful in my analysis. When I needed help I got it very quickly from the company

Cons: I can't really think of anything other than it is not open source. I would have liked to get the data in json format in addition to the excel sheets.

Simple one day Twitter Pull

Jul 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That I was able to plan out what pull I wanted to do in advance and get good estimates. It really helped me shift the scope of my project

Cons: There was nothing about the software itself that wasn't great.

Overall: I needed to do a Twitter pull of usernames for another search through the normal API. Sifter was the easiest way to do this.

Vendor Response

by Texifter on August 13, 2018

Thanks for your kind review, and we are delighted that you found Sifter to be the tool of choice for your project. Being able to get price estimates can be quite useful, as you discovered.

Learn more about text analytics here:
https://discovertext.com/text-analytics

Scholarly mentions of DiscoverText (great place to see diverse academic approaches that use our tools):
https://discovertext.com/publications/

More testimonials from customers:
https://discovertext.com/customer-testimonials/

Finally, check out our blog posts:
https://discovertext.com/blog/

Thanks again!

Love Sifter!

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Sifter is a great solution. I have nothing but positive user experiences to date. Customer service is also very responsive.

Cons: Price points could come down a bit but this is not a deal breaker! Otherwise, nothing negative about Sifter.

Best in Class

Sep 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The transparent cost structure, the powerful ML tools, and thoughtful UI, easily makes this the most utile data collection and analysis platform out there.

Cons: There's very little that I did not like about the software.

My experience has been easy and relatively straightforward.

Jan 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's pretty streamlined. After you get over the initial hurdle of understanding how the parameters works, it's an easy process.

Cons: There's a bit of a learning curve when trying to understand how to define the parameters of which tweets you want.

Great product at amazing price

Jul 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use.

Did not require programming background to use/navigate.

Quick and helpful customer service.

Cons: Some of the functionality is a little counter-intuitive, but the videos help you sort it out.

Vendor Response

by Texifter on August 13, 2018

David,

Thanks for your excellent review. Although we are a small company, one advantage when using our service is that you can meet directly with the founder to talk about the ways our tools support a variety of basic and applied research scenarios:
https://calendly.com/discovertext

Support Documentation & Knowledge Base:
https://texifter.zendesk.com/hc/en-us

Video tutorials:
https://discovertext.com/tag/video/

Best regards,
Stu

Great for twitter text analysis

Jul 30, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allows you determine type of metadata in twitter you required. The platform is stable and fast.

Cons: You need to pay for some of the advance features but that is understandable.

Overall: Great machine to mine twitter data. Customer supports is top.

Vendor Response

by Texifter on August 10, 2018

Hi Adiman. We take pride in our customer support and are glad you found it helpful. Thanks for your review.

Helpful for specific project

Jul 27, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We used this to mine data from the api and then export the data. For that use it wasn¿t great.

Cons: There were limited options for sorting within the program it self

Vendor Response

by Texifter on August 10, 2018

Hi. I¿m not sure what you mean by ¿sorting¿ in this context, however, DiscoverText does have plenty of options for filtering, deduplication and clustering to help you sift through your data to analyze it and find relevant and sometimes hidden information. Please see our feature list at https://discovertext.com/features/ and the FAQ at https://texifter.zendesk.com/hc/en-us for more information.

Softer Review

Jul 30, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great filtering. The syncing of information with discovery text made it easy to manipulate data.

Cons: Would take a while to return pricing. Also limited to 3 searches per day

Vendor Response

by Texifter on August 13, 2018

Hello Henry,

Thanks for taking the time to leave a review, and for highlighting the integration between our two services, Sifter and DiscoverText.

The amount of time to generate a price estimate is proportional to the amount of metadata and textual data that must be searched based upon the number of days of data you request and how complicated your search rules are. Given that there are over 500 million tweets created each and every day this is no small feat. Despite this, most estimates are completed in a few minutes to a few hours.

https://discovertext.com/text-analytics

https://discovertext.com/2018/03/31/metadata-dictionary-for-gnip-twitter-data-updated/

https://discovertext.com/2018/07/01/the-premium-twitter-api/

Best wishes,
Stu

Great service for researchers.

Jul 30, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This service provides a possibility to buy raw data in a small amount.

Cons: The data filter syntax is difficult to use.

Vendor Response

by Texifter on August 13, 2018

Hi Jungho.

We appreciate your review of Sifter and are gratified that you were make good use of the data you needed for your research.

Technically speaking, you aren¿t ¿buying¿ the data because it is still owned by the company (e.g., Twitter) that provides it. Our company (Texifter) is a licensee that provides access to the data (Twitter retains ownership of the data) and you can use our software to view and analyze the data.

The filter syntax (or ¿rules¿) requires some thought, but are very powerful. We suggest you start small with simple rules and then add more rules as needed. You may find the following documentation helpful:

https://discovertext.com/gnip-enabled-access-for-discovertext-users/
https://discovertext.com/2018/03/31/metadata-dictionary-for-gnip-twitter-data-updated/
https://discovertext.com/2018/07/01/the-premium-twitter-api/

Our Knowledge Base and FAQs for Sifter and DiscoverText:
https://texifter.zendesk.com/hc/en-us

Best regards.

Sifter a good option

Jul 27, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy to use and very user friendly. A good tool.

Cons: Nothing. It has many useful features.

Overall: Sifter was a good option to consider

Vendor Response

by Texifter on August 10, 2018

Thanks very much for your review, Irfan. As always, if we can do anything to help, drop us a line or schedule a web meeting.

Best regards,
Stu

Easiest way to get social data without an enterprise license

Dec 21, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: If you need a very specific historical dataset, there is no easier way of accessing it. No need for signing up to a multi-month or volume enterprise license. Great for small, ad hoc dataset acquisition.

Cons: The interface takes a while to figure out. It's not entirely intuitive, partly because the platform does many more things that just acquire datasets, which is what I used it for.

Overall: Super quick, affordable social media dataset acquisition.

Research use

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: Quick quotes and able to access data i cannot reach through other means. Look forward to using more of it

Capterra-loader

Super useful tool to analyze historical and real-time tweets

Jan 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 1. Ease of accessing the historical tweets

2. Machine-learning platform to analyze tweet sentiments

3. Easy setup to download real-time tweets

Cons: 1. Little expensive for buying historical tweets, particularly the $$ charge for each historical day sometimes makes it difficult to work on tweets from a particular source/user.

Overall: Easily download and analyze historical tweets

review for sifter

Sep 07, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Got very prompt reply from customer service. Plenty of data available easily

Cons: Unable to filter keywords easily - would have liked more filters

Vendor Response

by Texifter on September 10, 2018

Youthika,

Thanks for the review. I wish we could have talked. Filtering for keywords is one of the things we do best. I'd be happy to do a demo if you have time.

https://calendly.com/discovertext

Regards,
~Stu

Still trying to figure out how to best use the software

Jan 28, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The amount of data parameters available. I am very excited about the different ways that I will be able to manipulate a variety of twitter feature

Cons: Convenience of preliminary searches. After three searches, you can not do it again until the next day. This slows down my exploration

Data in the go

Jan 30, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Sifter has proven itself as a reliable partner in providing data. You can easly customize the query and get the data you need. Furthermore is cheaper than the competition.

Overall: The support team should be more kind. Sometimes it seems you bother them. Thats a pity bevande, the service itself is really good.