Fullbay

4.5 / 5 3 reviews

Who Uses This Software?

Heavy Duty Truck Shops, Diesel Repair, Fleet Management, Fire/Ambulance Repair, Agriculture Equipment, any shop that needs to build out specific services for their customer data base-Fullbay does it!


Average Ratings

3 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Fullbay
  • www.fullbay.com/
  • Founded 2013
  • United States

About Fullbay

Fullbay is for heavy duty shops. It helps shops invoice faster, make techs more efficient, bill every part, truly satisfy customers with a customer portal, help you get your weekends back! It is cloud-based and works on any device connected to the internet, comes with free upgrades and unlimited support. With Fullbay, you see real time stats, free yourself from the shop, never get behind on invoicing again! Fullbay stores a full invoice history for any unit. Fullbay-for a more efficient shop!


Fullbay Features

  • Billing & Invoicing
  • Customer Database
  • Inventory Control
  • Labor Rates
  • Maintenance Scheduling
  • Parts Management
  • Quotes / Estimates
  • Service History
  • Vehicle Tracking
  • Work Order Management

Fullbay Reviews Recently Reviewed!


Overall excellent

Jan 12, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Leading edge-incorporates current technologies
Productive- Techs are more aware since they are tracking productivity
Powerful-Allows instantaneous invoicing and generates lots of metrics
Evolving- enhancements are generated routinely
Well supported- CRM is alive and well

Overall: Migration was uneventful- startup was pretty smooth-uncovered issues have been eliminated and enhancements have been added.

Vendor Response

by Fullbay on January 16, 2018

Thank you Fred! We appreciate your feedback and look forward to delivering even better functionality and ease of use.

Fullbay has helped us see our business processes from a new perspective.

Jan 10, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the real time capabilities of creating service requests and through to the final invoice. The reporting is thorough and precise and helps us find weaknesses and inefficient processes. The customer portal has proven to be very useful for active customers. We like the quoting and order feature of the parts process with our vendors. The PM tracking and reporting is very robust and accurate. It seamlessly interfaces with Quickbooks and recognizes when it fails to export and item. Overall we we are very happy with Fullbay and we intend to continue using it. It gets better every day.

Cons: Some customers do not like the portal and we have to save each estimate, SO, and Invoice as a pdf and email it to them. The parts and inventory system has some glitches when transferring parts across divisions. Scheduling and tracking service calls cannot be done completely with Fullbay. Tracking daily service types, calls, and sorting them is also difficult ( but we know it is coming soon). Still I feel like these "cons" are soon to be sorted out and we look forward to new releases and functionality.

Vendor Response

by Fullbay on January 11, 2018

Thanks for the feedback Troy! We love the compliments and we have your suggestions logged in our enhancement request list! Thank you!!

Nothing gets missed anymore! Every part has a home, every repair has it's place!

Dec 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to track what is going on with every piece of equipment, and billing does not get left behind - it is front and center to be attended to. We can log onto the software from anywhere - even when we're on vacation to check on things. The techs are learning to watch their own numbers and strive to improve. And most customers like the ability to access their own customer portal. It's been a win-win for everyone! AND NO MORE PAPER REPAIR ORDERS THAT GET DIRTY, GREASY, AND SMUDEGED!

Cons: INVENTORY - I wish we could reconcile more than 1 page at a time.
RECEIVING CUSTOMER PAYMENTS - I would like to see that submit button at the top!
RETURNED PARTS - when keying multiple returns for a single vendor, they export to QuickBooks as multiple entries for a single credit memo - if keyed at one time in FullBay, would like to see it export to QuickBooks as one entry. Also have the ability to enter a Credit Memo date.

Overall: Paperless, streamlined (the techs have to finish the job!), knowing what has to be attended to on every job, and employee stats are up to date.

Vendor Response

by Fullbay on January 08, 2018

Thanks so much Debbie! We love you guys and appreciate your business! We've got your suggestions noted and in the hopper, and we totally agree with all of them! These changes will be made soon. Thanks again!