--- title: "Fullbay Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Fullbay the right Preventive Maintenance solution for you? Explore 99 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/170876/Fullbay/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Fullbay 4.7 (99) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Fullbay Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews CP Cindy P Accounting AssistantAccounting, 51 - 200 employeesUsed the software for: Less than 6 months. “It keeps our workflow organized, cuts down on back-and-forth, and helps everyone stay on the same page.“ November 19, 2025 JH Joshua H Owner and TechnicianAutomotive, Self-employedUsed the software for: Less than 6 months. “I emailed immediately and tried to resolve the issue, they were able to cancel the subscription, but denied any refund, even though I hadn't used the service.“ February 12, 2025 CP Cindy P Accounting AssistantAccounting, 51 - 200 employeesUsed the software for: Less than 6 months. “What I like most about Fullbay is how much easier it makes keeping track of everything in the shop.“ November 19, 2025 JH Joshua H Owner and TechnicianAutomotive, Self-employedUsed the software for: Less than 6 months. “the thing they neglect to tell you is when your trail is up unless you ask them, and they do not send out any reminders either.“ February 12, 2025 CP Cindy P Accounting AssistantAccounting, 51 - 200 employeesUsed the software for: Less than 6 months. “It’s a solid system that helps our whole team work smoother.“ November 19, 2025 AW Austin W OwnerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “From time to time we will find minor bugs but nothing that we find to annoying. “ June 9, 2022 CP Cindy P Accounting AssistantAccounting, 51 - 200 employeesUsed the software for: Less than 6 months. “Even though there’s a small learning curve, the improvements in efficiency and accuracy make it worth it.“ November 19, 2025 RG Roberto G PresidentTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “Before Fullbay keeping track of inventory and invoicing customers was a nightmare. “ February 19, 2021 ## Showing most helpful reviews Showing 1-25 of 99 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Procurement manager Used the software for: Less than 1 year ### "Fullbay as a solution tool for repairs shop" October 5, 2026 5.0 Overall experience depicts positive impacts on management of heavy duty repair shops,invoices and inventory with some changes needs to be made to make it more efficient Pros It has user friendly interface. Helps built a better communication between team members.it has features that helps organize repair and work orders Cons Some features needs more customization and functionality. Occasionally there are technical issues. Price for new buisnesses is high. Review Source MR Meenu R. PTM Used the software for: I used a free trial ### "It’s good for service and management " August 4, 2026 5.0 My overall experience is great with this it improves productivity and reduces mannul work.it also increases billing accuracy. Pros It’s very good software for service order management.imits inventory management is also good and helping.it make easy for technician productivity tracking customer communication.with this we can get better organization. Cons Seriously I am. Very big fan of this.there I don’t find anything that I don’t like about it.everyone should try it . Review Source R Reviewer Hr Used the software for: I used a free trial ### "Great site" November 25, 2025 5.0 It’s very easy to navigate and I think it will motivate others to use the platform as well it’s amazing 10/10 Pros It’s very easy to navigate and I think it will motivate others to use the platform as well it’s amazing Cons I don’t have anything negative to say about it because I honestly enjoyed using the platform because of its benefits Review Source R Reviewer Accounting Assistant Used the software for: Less than 1 year ### "Keeps Our Shop Organized and Running Smoothly”" November 25, 2025 5.0 Overall, my experience with Fullbay has been very positive. It has made our shop more organized, faster, and more consistent. Tracking jobs, updating customers, and managing parts has become way easier. Even though there’s a small learning curve, the improvements in efficiency and accuracy make it worth it. It’s a solid system that helps our whole team work smoother. Pros What I like most about Fullbay is how much easier it makes keeping track of everything in the shop. Work orders, parts, customer notes, and updates are all in one place, so nothing gets lost or forgotten. It keeps our workflow organized, cuts down on back-and-forth, and helps everyone stay on the same page. It really streamlines the day for both the office and the technicians. Cons Some features take a little time to get used to, especially for someone logging in for the first time. A few tools could be more intuitive, and certain steps feel like they take an extra click or two. Once you learn it, it works great—but the system could definitely be a bit more beginner-friendly. Review Source Mariah P. Assist. Used the software for: 3-5 years ### "Fullbay Simplifies Shop Management and Boosts Efficiency" November 17, 2025 5.0 Overall, Fullbay has been a game changer for our operation. It keeps everyone on the same page — from technicians to service managers — and helps us provide faster, more transparent service to our customers. It’s a great value for the money and continues to improve with every update. Pros Fullbay has made managing our shop so much easier. The scheduling and maintenance management tools keep everything organized, and the ability to track repairs and parts in real time saves a ton of time. The user interface is clean and easy to navigate, even for new users. I also appreciate how secure and reliable the platform is — we’ve never had issues with downtime or data loss. Cons The only minor downside is that it can take a little time for new team members to learn all the features, but once they do, it’s smooth sailing. A few reports could use more customization options, but overall, it’s not a major issue. Review Source R Reviewer Shop supervisor Used the software for: 3-5 years ### "Game changer " November 11, 2025 4.0 I used fullbay at a previous employer and when I started at my current job work orders were being written by hand. I quickly went to the \[sensitive content hidden\] and explained I can help improve tracking, maintenance records, cost and tech efficiency. This is exactly what it has done and I couldn’t imagine ever going back now, I have the entire fleet managed in the palm of my hand anywhere I am the time. Pros I use this as an internal system for tracking and maintaining records on our fleet of over a hundred tucks. It’s so easy to log in and check records to see what needs to be scheduled in soon. Our techs use their phones to log in and see what jobs are assigned to them and get to work. It’s overall been a great value and pretty easy to learn even though we don’t use it to the full potential. Cons I have only had one issue in over 5 years of using fullbay and it’s still not resolved, its to do with how it reports and on that note a printer friendly report would be nice and I’m sure their is some just not the report I use. Displays beautiful on screen but does not print out looking the same at all Review Source TW Taylor W. Owner Used the software for: Less than 1 year ### "My teams experience " November 4, 2025 5.0 It has been a thorough process. We use the help line alot and it is very handy to have. The on boarding process was as easy as it could be and i really enjoyed being able to have a one on one expreience while traning. Pros My team really enjoys the inventory management system as well as the individual action items. It helps us to keep us organized Cons It was a bit difficult to get set up and intergrated with our employees just because of it being so new to our company. We attened the diesel connect conference this past May and that did help to get us more involved. Review Source Glen G. President/Owner Used the software for: 3-5 years ### "Fullbay was solution we needed" March 1, 2021 5.0 Fullbay truly transformed our business. The manner in which we managed shop operations was very haphazard and "seat of the pants" before we adopted Fullbay. Fullbay provided us with a roadmap to streamlining much of our processes. It's not a magic bullet, and it only works if you use it as intended. I personally believe that we could improve in a number of areas of our Fullbay usage if we had the time to stop and really focus on it. Overall, I am very pleased with Fullbay and believe it was a great choice for us. Pros Fullbay has many great features and has continued to improve and evolve since we adopted it in 2016. I think the best features are its relative ease of use, and the available tutorials. I also particularly like the inventory module. This is one area that I think we struggled with previously, and although the software does not solve all of our problems, it gives us the tools and framework to truly streamline our parts processes. Also, we are seeing more and more of our customer's making use of the portal. I think this feature holds a lot of promise for the future. Cons I really do not personally have any major complaints about Fullbay. We've experienced a few glitches with the interface with our accounting software, but these issues are usually quickly resolved. I suppose one personal issue is the speed with which the product as evolved has more or less left me behind. The level at which I use Fullbay does not take me into the day to day tasks as it once did. As the result I have to play catchup at times. But again, there are always excellent tutorials that usually get me to where I need to be. Review Source RS Russ S. IT/Projects Used the software for: 3-5 years ### "An invaluable addition to our bucket" February 23, 2021 5.0 The biggest benefit from Fullbay is the ability to go from 3 office folks typing invoices all day every day to put out perhaps 80-100 invoices daily to going to well over 150 invoices daily with one person reviewing and forwarding the invoices. The customers like the accuracy and immediate billing we can provide. Any outstanding bills can be easily reviewed and followed up on. Pros The ability to shift invoice creation away from paper work orders to field techs getting their actual input without the need to interpret what the may or may not have meant. The learning curve for techs was short and easy for even our most tech challenged mechanics. We would not be where we are today without fullbay. Cons Overall Fullbay covers all bases in our approach to customer service. Some of the reporting is a bit short on the tech side but I find it very hard to find fault with the product. Review Source R Reviewer owner Used the software for: Less than 1 year ### "Not Impressed" July 6, 2020 2.0 None, after a week of signing up found out I was going to have to spend alot of money to get my data moved in order to even use the software. I do not reccommend Fullbay to anyone, I'll tell all my Independent Truck Repair Group friends as will as HDA truck pride TSE's that they should look elsewhere. I'm currently recommending Digital Wrench to those that ask. Pros I liked that it is internet based and can be integrated with other softwares in addition to tracking time, inventory and various reports. Cons Too expensive, Fullbay wanted to charge alot of money to start and then charge more to pull my old data over from our old program that did 80% of what Fullbay does with no monthly costs or fees. Seems like you get nickel and dimed with this software paying to add a user and everything you go to add costs more per month and results in a high monthly bill versus our other program that was paid for at a cost of less than $1000 for multiple computers. Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "Software is always improving" July 30, 2019 4.0 Overall, what Fullbay does better than anything is improve communications. If one team member steps out for lunch, has to leave suddenly, is on a long call, etc., everyone knows what the customer has approved, where parts are coming from, and what has been done. Sending quote requests to vendors has greatly decreased the amount of incorrect parts we receive and vendors are given the quoted prices when the PO is sent so there are less price corrections needed. Pros Fullbay has been evolving since the day we started with it. It is not perfect, but it is great to know that if I see a problem and report it, it will eventually be corrected. Cons Since the software is so complex and customizable, improvements sometimes take a while to get done. Review Source TH Tylor H. Parts Manager Used the software for: 3-5 years ### "Couldn't do without" February 22, 2021 5.0 Fullbay is fairly easy to learn and use on the surface. Which is good to get new people use to the system and allow them to begin using Fullbay from day one. Upon some familiarity to the program you can begin to run very specific reports and view metrics on parts margins, technician efficiency, and all sorts of revenue analytics. And for me specifically I reach out to support weekly with questions and ideas for improvements. They are great to work with, communicate updates as needed, and are very knowledgeable of the random things I'm looking for. Pros The volume of reports available, level of detail that is accessible, and the capabilities of the program. Ease of integration into QB's and the addition of Motor to the program. Cons Some of the larger reports takes a few seconds to generate (I know right). Along with sometimes to can get lost in the amount of data you can have access to. Review Source Keith M. President Used the software for: 3-5 years ### "FullBay" May 1, 2020 5.0 My overall experience with FullBay has been great. I really like the product. I like the support they give me. I like the constant innovations. Highly recommend. Pros I really like a lot about this program. It is our main shop program. We use it for billing, inventory management, technician efficiency and as a mobile app for our service trucks. Easy to use. They are constantly upgrading the product. Very responsive to suggestions. Cons The only complaint that I have about the software is that it only migrates information to Quick books. I would like it to be able to migrate to Sage as well. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Best Truck Repair Software I Have Ever Used!" July 30, 2019 5.0 Great! the whole team at fullbay is always helpful Pros I like the flow of the software. It is very intuitive. I don't need to build wok-arounds to make it fast and effective. The program was built by people in the truck repair industrie not by a software company guessing how should do business. Cons I don't have many cons for this software because when I make a suggestion it usually gets addressed in the next update or two. Review Source R Reviewer CFO Used the software for: 1-3 years ### "Great Software + Great Value = Happy Customers" July 30, 2019 5.0 We had trouble keeping track of "extras" on SOs. When we got to the end of the job and were over on hours, the technicians wouldn't remember why and we missed a lot of opportunity to bill for hours correcting unauthorized work. Fullbay has allowed us to easily create action items and have the customer authorize, prior to starting the work which means we can bill for all the techs time! Pros The ease of setting up SO's and communicating with our customers. Cons Time Reporting!!! Would like the ability to readily track technicians time and better time reporting options. Review Source R Reviewer General Manager Used the software for: 3-5 years ### "Fullbay rocks" August 27, 2019 4.0 It has been a good software to keep track of the financials and the productivity of the company so far. Pros I like that I can keep easy records of the financials. It links with Quickbooks and our processing payment software. Cons Uploading inventory can be a little chaotic but customer service has always been helpful when I have issues. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Love My Fullbay " August 1, 2019 5.0 Overall, I love fullbay, my customers like the functionality. Pros I love the ease of use, and how customizable it is for my business. I like that I can do everything ything from my laptop/ IPad, Phone, etc. I like that any question I have, or anytime I need help, its just a phone call of email away. The Fullbay crew is very knowledgeable and helpful. Cons Since a good portion of my customer’s units are heavy equipment or utility trucks, it would be helpful if some units had the option to record and track Hours instead of miles. Some tasks still seem a little clunky, but it’s always improving. An option to print an Invoice Pro-forma without having to invoice the work order first, would be great. Review Source R Reviewer Chief Operating Officer Used the software for: Less than 1 year ### "Business Management software for any size company" July 30, 2019 5.0 Full bay has saved us tens of thousands of dollars already. The reduction of data entry in accounting allowed us to consolidate two positions into one, freeing up an entire salary. The ability to catalogue and maintain an accurate inventory has allowed us to start implementing an inventory reduction strategy, and the ability for Customers to authorize estimates online, and view documents through their portal is amazing! Although we're still training our Customers to use these features, it will be a continual time saver as we continue to expand. Pros Fullbay has enabled our business to continue its double digit growth by managing our inventory, providing insight into Technician productivity and by reducing the manual entry of accounting and administration functions. We have been able to go paperless and live, while providing our Customers greater insight. Cons I would like the ability to filter further with a number of reports, however, for the general user, the reporting is adequate. Review Source R Reviewer Owner service manager Used the software for: 3-5 years ### "Small town business with big town quality and style" August 1, 2019 5.0 We have taken our shop from yep we fix that... to we partner with you in keeping all your equipment running. The Fleet management works for county shops, bussing companies, fire departments, farms, and yes households, however many vehicles you might have, we can help keep them going. Pros It took our Ma and Pa shop and helped us function as a corporation. We can take just a minute and see how our shop is performing and know if we are profitable. We can help our local businesses manage their fleets. We have Estimates that are easy to read and are effortless to accept or deny work. The steady upgrades are seamless and because this software is focused on our industry the upgrades have valuable. Cons The inventory set up, not that they make it difficult but its a lot of work. One suggestion, for those joining Fullbay, Be intentional to add inventory, do not take short cuts, really think threw your price matrix and price categories. Part categories like filters, Hydraulic fittings, tires, batteries make your life a lot easier as time goes. Review Source SB Shane B. Maintenance Manager Used the software for: 3-5 years ### "The all in one solution for Truck and Trailer Maintenance" May 18, 2021 5.0 The Fullbay software covers a lot of the aspects of maintenance. You can track labor times to make sure your technicians are working efficiently. You can track maintenance for any piece of equipment. You can also track and maintain parts and parts inventory. On the administration side of things you can pull any reports you need to keep records of what a piece of equipment is costing you or saving you on the bottom line. Pros This software is setup and optimized to get you up and running, when it comes to maintaining your personal fleet or an outside customers equipment. It covers every aspect rather its tracking PM/Service schedules, parts, and/or labor times. This is the one and done piece of software that will be all you need to run a shop. Cons The only cons that I have is that I didn't have this software sooner. It really saves time and money! Review Source R Reviewer SHOP MANAGER Used the software for: 1-3 years ### "BIG ROCK TRUCK AND TRAILER REVIEW" July 30, 2019 5.0 Pros I LIKE THE EASE OF USE AND THE ABILITY TO ACCESS FROM PHONE OR TABLET. I CAN BE AT OUT OF THE SHOP AND RECEIVE A CUSTOMER CALL NEEDING UPDATES. I CAN LOOK IT UP LIVE AND GIVE THEM THE ANSWERS THEY NEED. ALSO FOR THE CUSTOMERS THAT USE THE PORTAL IT PROVIDES THEM WITH THE ABILITY TO SEE THE STATUS OF THEIR REPAIRS AND LOOK UP HISTORICAL REPAIR INFORMATION. Cons INITIALY I DISLIKED HAVE TO SELECT AND CLICK ORDER PARTS BUT THEY HAVE ADDED A BUTTON THAT YOU CAN CLICK ONE TIME AND DONE NOW Review Source TI Tom I. Owner Used the software for: 3-5 years ### "Fullbay is the best!" August 6, 2019 5.0 The Fullbay team is tremendous. They continually improve software interaction and ease of use. Pros Fullbay has made my business more successful. The work order process, inventory control, parts ordering, checklists and invoicing is painless. Fullbay will help with any training or systems changes to help grow your business. Absolutely amazing! Definitely a great value. Cons No concerns or issues at all. Training and customization is always available. Review Source R Reviewer President Used the software for: Less than 1 year ### "Increased Our Shop Efficiency 30%" May 23, 2019 5.0 Pros This was our first venture going paperless in the shop. It was so streamlined that we were up and running very quickly. I would have made the switch sooner if I knew it was going to go so smoothly. Efficiency increased 30% and it continues to improve. We found that the built in timeline created a simplified shop flow, which in turn, created efficiency between the front, the back and mobile. Another huge plus, is that my customers love their "customer portal," which is where the technology is going. Thank you Fullbay! Cons This software needs a fleet summary cost/job report that we can supply to our large fleet customers. I use these fleet reports for billing out fleets that we work on daily with one single invoice on top of the report. I have to continue to use my old software currently to achieve this with my largest fleet. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Got my life back" August 27, 2019 5.0 Fullbay enables me to stay on top off my business as i go. I used to have to take days away from work for invoicing, quotes, and other office work. Now when the invoice is ready the only thing left to do is collect the money. Pros Most of my business is mobile/onsite repairs so I like how versatile the software is in the fact that it runs on multiple platforms. Cons The maintenance tracking needs some improvement. It needs to be a little easier to see when the particular services are due Review Source JE Jim E. Service Writer Used the software for: 1-3 years ### "Love our Fullbay!" February 22, 2021 5.0 I cant say enough good things about Fullbay, I am so happy with what we can do with the software. Pros The greatest advantage of Fullbay for us is workflow and going paperless. The ease at which I can access any information I need is second to none! Cons Inventory and applying credits to SO's is the toughest issue for me. An actual app for android or apple would be a welcome addition for my techs. 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