# Page 2 | Fullbay Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Fullbay the right Preventive Maintenance solution for you? Explore 97 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170876/Fullbay/reviews --- Fullbay 4.6 (97) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 10th, 2026 # Page 2 - Reviews of Fullbay ## Showing most helpful reviews Showing 26-50 of 97 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NE Nick E. Service manager Automotive Used the software for: 1-2 years ### "Great management system with few flaws " October 31, 2025 5.0 Overall I believe Fullbay is a good system for shop management. There are slight programming oversights like the previously mentioned timecard kickout, but other than that it works very smoothly. Pros Tech scheduling and Service order authorization process are easy and fluid. Tech reassignment is intuitive and service order creation is fast and easy. Cons Timecard adjusting and deleting lines. When deleting lines on timecards the system kicks you back to the start screen and reselects all users instead of just leaving you on the user you're adjusting. Review Source Response from Fullbay November 3, 2025 Appreciate the great review, Nick! We appreciate your feedback on the timecard process and are always looking for ways to make the system even better. JE Jason E. Shop supervisor Transportation/Trucking/Railroad Used the software for: 2+ years ### "Game changer " November 10, 2025 4.0 I used fullbay at a previous employer and when I started at my current job work orders were being written by hand. I quickly went to the \[sensitive content hidden\] and explained I can help improve tracking, maintenance records, cost and tech efficiency. This is exactly what it has done and I couldn’t imagine ever going back now, I have the entire fleet managed in the palm of my hand anywhere I am the time. Pros I use this as an internal system for tracking and maintaining records on our fleet of over a hundred tucks. It’s so easy to log in and check records to see what needs to be scheduled in soon. Our techs use their phones to log in and see what jobs are assigned to them and get to work. It’s overall been a great value and pretty easy to learn even though we don’t use it to the full potential. Cons I have only had one issue in over 5 years of using fullbay and it’s still not resolved, its to do with how it reports and on that note a printer friendly report would be nice and I’m sure their is some just not the report I use. Displays beautiful on screen but does not print out looking the same at all Review Source Response from Fullbay November 16, 2025 Thanks for taking the time to share how Fullbay has made a difference for your fleet! We appreciate your feedback about reporting and printing, and we'll be sure it gets passed along to our product team. LP Laurel P. Assist. Automotive Used the software for: 2+ years ### "Fullbay Simplifies Shop Management and Boosts Efficiency" November 12, 2025 5.0 Overall, Fullbay has been a game changer for our operation. It keeps everyone on the same page — from technicians to service managers — and helps us provide faster, more transparent service to our customers. It’s a great value for the money and continues to improve with every update. Pros Fullbay has made managing our shop so much easier. The scheduling and maintenance management tools keep everything organized, and the ability to track repairs and parts in real time saves a ton of time. The user interface is clean and easy to navigate, even for new users. I also appreciate how secure and reliable the platform is — we’ve never had issues with downtime or data loss. Cons The only minor downside is that it can take a little time for new team members to learn all the features, but once they do, it’s smooth sailing. A few reports could use more customization options, but overall, it’s not a major issue. Review Source Response from Fullbay November 18, 2025 Thank you so much, Laurel! We're thrilled to hear that Fullbay has made such a difference in your shop's efficiency and day-to-day operations. We appreciate your thoughtful feedback and are glad the platform continues to deliver value for your team. TW Taylor W. Owner Automotive Used the software for: 6-12 months ### "My teams experience " October 31, 2025 5.0 It has been a thorough process. We use the help line alot and it is very handy to have. The on boarding process was as easy as it could be and i really enjoyed being able to have a one on one expreience while traning. Pros My team really enjoys the inventory management system as well as the individual action items. It helps us to keep us organized Cons It was a bit difficult to get set up and intergrated with our employees just because of it being so new to our company. We attened the diesel connect conference this past May and that did help to get us more involved. Switched from [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/) We wanted a better way to manage our inventory and track our techs time Review Source Response from Fullbay November 8, 2025 Thanks so much for sharing your experience, Taylor! We're glad your team is finding value with managing inventory and service order action items. Also great to hear Diesel Connect and our support team helped make the transition to a new system a bit smoother. MT Matthew T. General Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Simple, Strait Forward, and Easy to Learn" October 31, 2025 5.0 Pros Fullbay is very easy to get started using and the initial training gives the users confidence to jump strait into using the system. Cons After becoming familiar with the system the weekly continuing education offers layers to the useability that would be helpful in the initial training. Review Source Response from Fullbay November 3, 2025 Thanks so much for your review, Matthew! We're glad to hear our training made it easy to get started. We appreciate your feedback about refining the onboarding experience—it’s great insight as we keep improving our learning resources. CP Cindy P. Accounting Assistant Accounting Used the software for: Less than 6 months ### "Keeps Our Shop Organized and Running Smoothly”" November 19, 2025 5.0 Overall, my experience with Fullbay has been very positive. It has made our shop more organized, faster, and more consistent. Tracking jobs, updating customers, and managing parts has become way easier. Even though there’s a small learning curve, the improvements in efficiency and accuracy make it worth it. It’s a solid system that helps our whole team work smoother. Pros What I like most about Fullbay is how much easier it makes keeping track of everything in the shop. Work orders, parts, customer notes, and updates are all in one place, so nothing gets lost or forgotten. It keeps our workflow organized, cuts down on back-and-forth, and helps everyone stay on the same page. It really streamlines the day for both the office and the technicians. Cons Some features take a little time to get used to, especially for someone logging in for the first time. A few tools could be more intuitive, and certain steps feel like they take an extra click or two. Once you learn it, it works great—but the system could definitely be a bit more beginner-friendly. Review Source AL Andrew L. Chief Operating Officer Automotive Used the software for: 1-2 years ### "Great choice for any sized repair business, very easy to get set up and ready to use " April 24, 2025 4.0 Overall I made the right choice selecting Fullbay as my software, the customer service, the training and the initial setup was seamless. Pros Was very easy to integrate all of our needs into this program to make it work for us how we needed it to work. Cons Adding pictures to work orders as well as profiles is a little clunky and hard to navigate Review Source JH Joshua H. Owner and Technician Automotive Used the software for: Less than 6 months ### "Poor communication and Service" February 12, 2025 1.0 This is a fully honest review, I will also explain my short comings also. I signed up for FullBay, got started, went through integrations, which was really awesome and everyone was super helpful, I had some promos on my trial subscription, which they tell you about and let you know you need to cancel them before the trial is up. the thing they neglect to tell you is when your trail is up unless you ask them, and they do not send out any reminders either. I went past my date and got a charge for well over $600, I am a single person managed small business and do not have that type of capital to throw away for a program that I don't use. I emailed immediately and tried to resolve the issue, they were able to cancel the subscription, but denied any refund, even though I hadn't used the service. I like their system, and I like how it works for the most part. But I will not be recommending this to anyone due to their inability to understand and work with people due to their own company policy. Pros Great product and works well for the most part Cons the ability for them to help you out. they are stuck by company policies and do not bend or even attempt to help their customers. Review Source AC Alyssa C. Fleet Administrator Construction Used the software for: 6-12 months ### "Fleet Adminsitrator" December 11, 2024 4.0 Pros Everything was available, including parts and VIN look up Cons It is not equipped for fleet. It is very Customer/shop based Alternatives considered [Fleetio](https://www.capterra.com/p/120855/Fleetio/) Reason for choosing Fullbay Did not meet needs and pricing was not as good as Fullbay Switched from [Cetaris](https://www.capterra.com/p/161899/Cetaris-Fleet/) More functions and equipped to manage fleet Review Source MP Marie P. Hr Animation Used the software for: I used a free trial ### "Great site" November 19, 2025 5.0 It’s very easy to navigate and I think it will motivate others to use the platform as well it’s amazing 10/10 Pros It’s very easy to navigate and I think it will motivate others to use the platform as well it’s amazing Cons I don’t have anything negative to say about it because I honestly enjoyed using the platform because of its benefits Review Source sG shelley G. Office Manager Automotive Used the software for: 1-2 years ### "Fullbay Has it All" May 26, 2022 5.0 It was very helpful in getting out Invoices thru email to customers directly. My customers really appreciated this feature too. Pros I liked how the software tracks non inventory parts. Applying them directly to Invoices. If anything is returned that is all trackable. You are able to see that the part was sent back and credited. Very helpful with keeping track of Cores or any other returned parts. Cons I had a hard time with the Inventory portion of this program. I can see where it would work great it just didn't for how large our Inventory is. Switched from [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/) For the Inventory options. Review Source Response from Fullbay July 8, 2022 Shelley: Thanks for taking the time to review Fullbay! I'm glad we were able to help with your parts tracking and invoicing processes. We value your feedback about the challenges with using our software for your large inventory and will pass this onto our development team. We appreciate your business and enjoy having you as our customer! Glen G. President/Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Fullbay was solution we needed" February 24, 2021 5.0 Fullbay truly transformed our business. The manner in which we managed shop operations was very haphazard and "seat of the pants" before we adopted Fullbay. Fullbay provided us with a roadmap to streamlining much of our processes. It's not a magic bullet, and it only works if you use it as intended. I personally believe that we could improve in a number of areas of our Fullbay usage if we had the time to stop and really focus on it. Overall, I am very pleased with Fullbay and believe it was a great choice for us. Pros Fullbay has many great features and has continued to improve and evolve since we adopted it in 2016. I think the best features are its relative ease of use, and the available tutorials. I also particularly like the inventory module. This is one area that I think we struggled with previously, and although the software does not solve all of our problems, it gives us the tools and framework to truly streamline our parts processes. Also, we are seeing more and more of our customer's making use of the portal. I think this feature holds a lot of promise for the future. Cons I really do not personally have any major complaints about Fullbay. We've experienced a few glitches with the interface with our accounting software, but these issues are usually quickly resolved. I suppose one personal issue is the speed with which the product as evolved has more or less left me behind. The level at which I use Fullbay does not take me into the day to day tasks as it once did. As the result I have to play catchup at times. But again, there are always excellent tutorials that usually get me to where I need to be. Review Source RS Russ S. IT/Projects Transportation/Trucking/Railroad Used the software for: 2+ years ### "An invaluable addition to our bucket" February 22, 2021 5.0 The biggest benefit from Fullbay is the ability to go from 3 office folks typing invoices all day every day to put out perhaps 80-100 invoices daily to going to well over 150 invoices daily with one person reviewing and forwarding the invoices. The customers like the accuracy and immediate billing we can provide. Any outstanding bills can be easily reviewed and followed up on. Pros The ability to shift invoice creation away from paper work orders to field techs getting their actual input without the need to interpret what the may or may not have meant. The learning curve for techs was short and easy for even our most tech challenged mechanics. We would not be where we are today without fullbay. Cons Overall Fullbay covers all bases in our approach to customer service. Some of the reporting is a bit short on the tech side but I find it very hard to find fault with the product. Reason for choosing Fullbay The alternatives were either too expensive ( netsuite) or severely short on features that we needed to run the business. The other two alternatives required significant programming costs to begin to approach some sort of software we could use. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We had been looking for a more automated way to do our invoicing. We had looked at several other solutions but each one fell short somewhere. Fullbay offered a comprehensive solution to our needs. As we grow we find the flexibility of Fullbay a perfect match for our needs Review Source Response from Fullbay February 23, 2021 Russ, we truly appreciate this review. Thank you! We are happy to hear that your techs are easily learning how to use Fullbay and that you were able to trim down on office time reviewing invoices. That is great! Also happy to hear that your customers love Fullbay too. We are grateful for your business, thank you. SG Samuel G. Trailer Parts Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Software that will get your company organized" August 26, 2019 5.0 Fullbay has allowed our shop to operate in a more organized, accountable fashion. We don't need to dig through physical papers to find a customer phone number, a bill, or an old service order. It lets our technicians work in the field and accurately record their work, time, and parts. We have become a favorite among our customers as well simply because of the organized, itemized invoices that are generated from the data you enter as you work through a job. Pros Fullbay works well for inventory keeping, handling and recording bills, generating invoices for customers, and generally building a custom database for your company. I joined stepped into using Fullbay after the company had been using it as a main system for around two years and was immediatly impressed by how large the database of customer info, units, and vendor info was. Because everything you put into the system gets remembered and organized, it becomes easy to run a search for a customer, trailer, truck, bill, or vendor and find the information you need. Cons The interface can be a little dry at first, lots of different menus, but they all hold some necessary function. Also you are dependent on internet connection. While this works well when you have access to an internet connection all the time and the cloud functionality is very useful for tracking everything in real time, if you don't have a fast or reliable connection you could be refreshing the browser app multiple times to get it to load. A standalone phone app that could run offline and sync whenever reconnected would likely fix this issue. Review Source Response from Fullbay August 13, 2020 Samuel, Thank you for taking the time to post this review. It is great that Integrity Fleet Services is using Fullbay to store your customer's information. Fullbay will definitely keep your shop organized! We agree, lack of internet can cause frustration. HB Heather B. Parts Manager/ Owner Automotive Used the software for: 2+ years ### "Mandate" August 20, 2019 4.0 I kid you not we find and learn things about this program every day, we are still learning how to use the reports. I would like to see one thing change though I would like to be able to look up a part number I used on a previous service order, a search bar where when I plug in the part number it would bring up the service orders the part was used on both previous and current SO's. Pros This software is so comprehensive it does everything we as a large diesel and automotive shop need. It can be used to manage multiple shops, and we can fluidly go-between the shops. It manages our special-order parts and our inventory. Plus they are always making it better as we go. We bought this software when it was still in its early stages and we have made suggestions to help improve the software and we were heard and we saw the changes. Cons I was initially not happy with the point of sale set-up but I have seen vast improvements with it and I'm looking forward to the recent changes that have been made. Reason for choosing Fullbay It was more comprehensive, it just fit what we were wanting to do and what we are wanting to do in the future. Review Source Response from Fullbay August 23, 2019 Hello Heather, thank you for taking the time to write this review. We are very happy to hear that you are using Fullbay to manage multiple shops and that you feel like your suggestions are heard. Your feedback helps us improve Fullbay! Thank you. We will continue to make improvements with the point-of-sale process. We appreciate your continued business. PB Patrick B. Owner Farming Used the software for: 2+ years ### "My Dream Came True" July 29, 2019 5.0 The tech help is great, and when you ask for more or different options, the development team checks into it and actually sometimes changes it to suit your needs! It feels like your input is really worth something. Pros This service/repair management program was something I had dreamed about and thought surely someone would put together a software program for our industry! It has exactly the right options for tracking time and parts on a service repair order. The parts inventory management has also been tailored to work very well. Cons There are a lot of things to learn and understand how to do, and just a few funny little unexplained glitches. Reason for choosing Fullbay These other options seemed clunky and outdated, and did not have the parts tracking options that work like FullBay. Full Bay was simply my dream come true! Review Source Response from Fullbay July 30, 2019 Hello Patrick. We are very pleased that you feel like your requests are listened to and that we have delivered for you. We intend to continue to earn your business. We understand that there is so much to learn with Fullbay. Please never hesitate to contact our support team. Their help is included and unlimited. We want you to feel confident and use all the features that will benefit River Road Repair! Have a wonderful day. TW Troy W. CEO/Co-Founder Transportation/Trucking/Railroad Used the software for: 2+ years ### "Game Changer" July 30, 2019 5.0 From the very first day Fullbay was very much interested in our success as a business and with the use of their software. Fullbay has always been extremely professional and prompt with our questions or needs. This partnership with them has helped push us to ever higher levels of service and excellence. I strongly believe we owe a lot of our growth to Fullbay. It frees us up to manage and service our fleet customers. From start to finish we are better, faster, and more accurate than we were before Fullbay. Pros Ease of use, portability, and professional appearance towards customers. So easy to train new users and I can work from anywhere I need to. Our customers love the way their invoices look and their access to their portal 24/7. Cons I really have nothing that I do not like about Fullbay. We often perceive problems, but those are sorted out quickly by our support team. There are very frequent updates and changes that continually improve and polish the software. Review Source AW Austin W. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Fullbay Experience " June 9, 2022 5.0 Pros I like that is is cloud based and can be brought up on any computer, tablet or phone. It is user friendly and easy for our techs to pick up and understand. Cons From time to time we will find minor bugs but nothing that we find to annoying. Review Source Response from Fullbay July 8, 2022 Austin: We appreciate your kind review about Fullbay! We are glad to hear we have helped make your techs' jobs easier and that they were able to learn the software quickly. Thank you for your business, and we enjoy having you as our customer! BR Ben R. Owner Machinery Used the software for: 1-2 years ### "Great software that makes my job easier." February 19, 2021 5.0 The experience has been great. When I call for support I never have to wait and everyone I have spoke with is really knowledgeable with the product. Everyone at Fullbay is always helpful and always try there best to help out. Pros I like the fact that it tracks all of your customers repairs and maintenance. Easy to track invoices that have been paid or not. The biggest thing for me is that Fullbay is geared toward the heavy duty diesel industry. When I first started this business I spent a ton of time trying different software and none of them added up to what I was used to at the dealerships and then I seen Fullbay pop up on one of my searches and I couldn't give them my money fast enough. I will continue using this software and would highly recommend it to any business big or small. Cons I do not have any complaints about this software. Reason for choosing Fullbay It was geared towards the heavy duty industry and there was nothing like it to compare it to. Review Source Response from Fullbay February 22, 2021 Ben, thank you for leaving this review about Fullbay. We are delighted to know this was the solution you were looking for, and especially that you have received great support when you call in. That is wonderful. Thank you for your business! GH Greg H. Owner Automotive Used the software for: 1-2 years ### "Spend less time in the office" July 31, 2019 5.0 Pros Fullbay has made my office time dramatically less. It even dropped more when I switched to Quickbooks online. The data transfer from Full bay to Quickbooks is instant. There are no more paper time cards to review and calculate. The service process is so streamlined. Invoicing is a breeze, as long as thechs are doing there due diligence. Overall, this product has been a 10 of 10 for my business. Also, the support staff is amazing. Cons I have only one con in my opinion. I don't like the fact, that when looking for an inventory part, on the main screen it does not show part location. However, it shows cost and sell. Being a small shop, I don't have a parts manager. My mechanics pull and bill their parts. I would like to see the cost and sell removed from the inventory screen and part location put in instead. Review Source Response from Fullbay August 6, 2019 Thank you Greg, for this review. We are happy Fullbay earned 5 stars in all categories! And, it is great that LTD Truck Repair Inc uses Quickbooks and that the integration is working so well for your shop. And, we agree with you-our support staff IS amazing. We will pass along your feedback about inventory to our development team. Thanks so much! JS Jim S. Office Manager Automotive Used the software for: 1-2 years ### "FullBay" July 31, 2019 5.0 I've worked with different shop software- from Reynolds & Reynolds to NAPA Tracs to this one. Although they all had their good points for their time, Fullbay seems to evolve as the need arises. Whatever makes my job easier is good with me. Pros The layout makes sense. After a few minutes of familiarizing myself with the categories and functions, it became pretty simple. Cons Not much. If I encounter something that could be 'tweaked', support is usually agreeable to take a look at it. Reason for choosing Fullbay It's more used friendly. We don't have to wait for a corporate roll-out of an update. Support is open-minded about suggestions and usually jump on it with quick turn around time. Review Source Response from Fullbay August 6, 2019 Thank you Jim for your wonderful review of Fullbay! We are delighted that it has been simple for you to use, and that you feel like Fulbay meets the needs of Quality Truck Repair. We do love feedback, so please don't hesitate to continue to communicate things you suggest could be 'tweaked' to make your experience better. Have a great day! Ryan M. Executive Administrator Automotive Used the software for: 6-12 months ### "Great Product to run your Shop from small to large companies" January 18, 2022 5.0 Pros I like the fact that this software is simple to use. Easy setup and great support. Cons I really don't have many cons to mention other then I do wish there was more parts ordering software like a partstech.com or fleetpride ordering internally in the program. But most shops in this industry are still doing phone call method compared to online ordering. Review Source TI Tom I. Owner Construction Used the software for: 2+ years ### "Fullbay is the best!" August 2, 2019 5.0 The Fullbay team is tremendous. They continually improve software interaction and ease of use. Pros Fullbay has made my business more successful. The work order process, inventory control, parts ordering, checklists and invoicing is painless. Fullbay will help with any training or systems changes to help grow your business. Absolutely amazing! Definitely a great value. Cons No concerns or issues at all. Training and customization is always available. Switched from [Real-Time Labor Guide](https://www.capterra.com/p/118918/Real-Time-Labor-Guide/) Better reports, better software Review Source Response from Fullbay August 7, 2019 Hello Tom, thank you for this review! We appreciate it so much. We are happy that Fullbay is working so well for Irwin Diesel Repair, and that you find it to be a great value. We commit to continue to provide excellent service in order to keep your business. Have wonderful day! BS Bryan S. General Manager Consumer Services Used the software for: 2+ years ### "FullBay Power!" June 9, 2022 5.0 Friendly, helpful staff. Pros Very nice program, good support, relevant information and topics. Cons Wiring diagrams in Motor not comprehensive enough. Review Source Response from Fullbay July 8, 2022 Bryan: Thank you for the stellar review about Fullbay, and we are so glad to hear that it's been working out well for you. We appreciate your business and enjoy having you as our customer! EL Eddie L. President Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Increased Our Shop Efficiency 30%" May 22, 2019 5.0 Pros This was our first venture going paperless in the shop. It was so streamlined that we were up and running very quickly. I would have made the switch sooner if I knew it was going to go so smoothly. Efficiency increased 30% and it continues to improve. We found that the built in timeline created a simplified shop flow, which in turn, created efficiency between the front, the back and mobile. Another huge plus, is that my customers love their "customer portal," which is where the technology is going. Thank you Fullbay! Cons This software needs a fleet summary cost/job report that we can supply to our large fleet customers. I use these fleet reports for billing out fleets that we work on daily with one single invoice on top of the report. I have to continue to use my old software currently to achieve this with my largest fleet. Review Source Response from Fullbay August 1, 2019 Hi Eddie! It is always a pleasure to hear from you. Thank you for this review. That is amazing that Fullbay helped you increase your shop efficiency by 30%. We also appreciate your feedback. We will pass your suggestions on to our development team. Looking forward to connecting at a show soon! Talk to a Capterra advisor for free and get results within 15 minutes.