# Page 4 | Fullbay Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Fullbay the right Preventive Maintenance solution for you? Explore 97 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170876/Fullbay/reviews --- Fullbay 4.6 (97) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 10th, 2026 # Page 4 - Reviews of Fullbay ## Showing most helpful reviews Showing 76-97 of 97 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DJ Debbie J. vp Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Likes and dislikes of Fullbay Software" July 31, 2019 4.0 Easier tracking of billable hours, and parts. Pros The software is relatively easy to get started with and easy to train a new user on. Cons Some of the reports are not as I would like them to be. Review Source Response from Fullbay August 6, 2019 Debbie, thank you for this review. It is good to hear that it has been easy to get started and train new users on Fullbay! We definitely welcome feedback on what type of reports you would like to see at Ultimate Truck Service, Inc. You may send your suggestions to support@fullbay.com if you'd like. Have a great day! MS Matt S. parts manager Mechanical or Industrial Engineering Used the software for: 2+ years ### " fullbay" July 31, 2019 4.0 Pros the ease of use and function, It just makes sense and flows really nice Cons that it does not work with Sage and there is not more limited to techs Review Source Response from Fullbay August 6, 2019 Thank you Matt, for submitting this review. We are happy to hear that Fullbay's flow works nicely for Plett Truck Repair. Have a great day, we hope to continue to earn your business! DL Dean L. Sales Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Fullbay First 6 months" July 29, 2019 4.0 We were on a paper-based shop system and went to the cloud. A steep learning curve for our shop tech's but we have worked thru most of the bugs so far. Pros Cloud-based and works with Quickbooks Canadian Version. Decent help online and excellent call centre. The people at the call centre are easy to reach and almost always respond the same day. Cons Accounting links to Quickbooks has problems calculating taxes ( always off by pennies in QuickBooks, very time consuming making small corrections) issuing a credit to QuickBooks is not functional. You have to imput manually. Reason for choosing Fullbay English speaking with a North American base. Call Centre coverage in all time zones. Review Source Response from Fullbay July 30, 2019 Dean, thank you so much for writing a review about Fullbay. We are happy to hear that your experience with our call center for help has been excellent. We will let them know! We do have a support rep that specializes helping resolve challenges relating to Quickbooks. Please don't hesitate to get some extra help from us. Have a wonderful day, and thank you for your business! CG Corey G. Service Manager Automotive Used the software for: Less than 6 months ### "Best software I have used yet! " July 29, 2019 5.0 Love it! Pros Ease of use. Tracking tech billed hours. Emailing est. is super easy. Staying in contact with customers is also very easy. Our customers love that they have a port they can use to look up history and repairs. Cons The parts is a little hard to navigate at first. Easier as time goes on but that seems to be the most difficult. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Not user friendly for the type of work we do. Review Source Response from Fullbay July 31, 2019 Hi Corey. Thank you for this review. We enjoy hearing stories about customers loving the customer portal. This will help keep them coming back to Onsite Fleet Services! We do realize that it can be difficult to navigate parts in Fullbay at first. We invite you to make good use of the customer support team. They will provide you unlimited help till all your Fullbay users are confident with the software. Have a great day! JV Joe V. HR Automotive Used the software for: 1-2 years ### "Fullbay Process" February 19, 2021 5.0 Works well for me and making any adjustments in the system is very user friendly Pros As HR it is a simple process entering new employees into the system Cons Not much with the position i hold with the company. Great customer service if i have any issues or questions Review Source Response from Fullbay February 22, 2021 Joe, thank you for taking the time to leave a review about Fullbay. We are glad that you find our customer service to be great. We have a great team, and thank you for your business. We appreciate you! RJ Ray J. Parts Manager Automotive Used the software for: Less than 6 months ### "Fullbay Review" December 28, 2018 2.0 We have had the system for 3 months and I can't wait to get rid of it. I feel like we are the only company who is actually using the system because of all the issues we have...if it was used by more companies they would have fixed all the issues already. Keep trying Fullbay. Pros Invoicing is easier by letting you build the invoice during the job, as long as your tech can make a decent summary of the work performed. Cons Customer service is worthless. They will answer the phone, but can rarely assist with any issues. They send it up to management and you have to wait for a response. Receiving parts is difficult. Ordering parts through the system is a nightmare, the email look like a phising scam, and you have to call to verify they received the email. Inventory is a joke, especially if you have to add more of the same part later that you returned earlier. Review Source Response from Fullbay August 1, 2019 Hello Ray. Thank you for taking the time to write this review. It is good to hear that Fullbay has helped Diesel Performance with invoicing. We are sorry that you are having challenges with our customer service. We are continually making improvements and we now have training videos and many other resources to help you and your team get trained. Have a great day! RM Rob M. Owner Logistics and Supply Chain Used the software for: 6-12 months ### "Excellent Support" November 23, 2020 5.0 Great tool. Works very well. Good customer facing deliverables. Helps give you a professional appearance right out of the gate. Pros We get support and training from \[SENSITIVE CONTENT HIDDEN\]. She is absolutely fantastic. It’s amazing how engaged and enthusiastic she is about training is on this software. I wish I could hire her away. I’ve been managing people for a long time and you don’t find team members like \[SENSITIVE CONTENT HIDDEN\] very often. Cons Doesn’t have a great function for looking up parts. Review Source TP Tj P. Fleet Supervisor Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Product Review" August 26, 2019 4.0 Fixing our companies inventory on fullbay. I truly enjoy this software Pros The friendliness of navigating through full bay Cons anytime i try to watch a training video it takes so long for them to download Review Source Response from Fullbay August 13, 2020 Thank you TJ for leaving this review of Fullbay. We are delighted that it has been easy for Pinnacle Diesel and Auto Repair to navigate through the app. We are happy that you are using the training videos, but definitely want that to be smooth and fast for you. Please reach out to our free customer support line to see how those videos can load more quickly for you. MG Mark G. Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "why fullbay works for us" December 4, 2020 5.0 my experience has been good over all Pros I can move in between shop and work on several service orders at once Cons returning parts to inventory is some times a hassell Review Source FT Fred T. VP Used the software for: 1-2 years ### "Overall excellent" January 12, 2018 5.0 Migration was uneventful- startup was pretty smooth-uncovered issues have been eliminated and enhancements have been added. Pros Leading edge-incorporates current technologies Productive- Techs are more aware since they are tracking productivity Powerful-Allows instantaneous invoicing and generates lots of metrics Evolving- enhancements are generated routinely Well supported- CRM is alive and well Review Source Response from Fullbay January 16, 2018 Thank you Fred! We appreciate your feedback and look forward to delivering even better functionality and ease of use. PB Phillip B. General Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Great Software" July 31, 2019 5.0 Pros It's an online software, great for mobile technicians and how easy it is to use. Cons Tracking technicians time has too many steps. We would like to be able to look at an SO and see how much time each Tech has on an action item even with multiple techs on each step. Alternatives considered [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/) Review Source Response from Fullbay August 6, 2019 Phillip, thank you for this review. We are happy to hear that Fullbay has been great for the mobile techs at Schroeder Truck Repair! We appreciate your feedback about tracking technicians. We will share it with the development team at Fullbay. Have a great day! MH Marion H. Service Advisor Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Fullbay Opinion" May 10, 2021 4.0 I enjoy using Fullbay. The training team was great, and if I ever need support, they are always there, and very helpful. Pros I like that the techs can log into a job, and hours can be tracked. Also, having the techs entering their comments is a great feature. Cons I would like to see invoiced hours show on printed invoices for customers. This has been one complaint we have received since using Fullbay. Reason for choosing Fullbay This final decision was made by Owner and Accounting/Controller. Switched from [Digital Wrench](https://www.capterra.com/p/123477/Digital-Wrench/) Limited features Review Source HF Hunter F. Owner Automotive Used the software for: 1-2 years ### "Fullbay Review" May 13, 2021 5.0 Pros The software was easy to use and made billing easier. Cons I don not have anything to recommend changing. Reason for choosing Fullbay Easier to use Review Source KW Kyle W. Parts Associate Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Fullbay" July 31, 2019 5.0 Pros The feature I admire most about Fullbay is how fast it makes the shop flow. Cons I feel the parts side of fullbay is too complex to the point of slowing down work. Review Source Response from Fullbay August 6, 2019 Hello Kyle, thank you for reviewing Fullbay. We love hearing that the software helps with your work flow! We definitely understand that it may be complex. We want everyone who uses Fullbay at On-Site Fleet Services to knowhow to use the Fullbay app. Please use our free, unlimited support as much as you'd like till all are proficient. Have a great day! pP phoenix P. parts manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Love the organization" December 4, 2020 5.0 It has been very good so far. Pros Everything is in one place. Much better than paper filing. Cons There are a few bugs to work out like little things that don't always work for me but could easily be brought to the attention of full bay. Review Source mE mike E. SVC WIGHTER Automotive Used the software for: I used a free trial ### "things change to often " April 13, 2022 3.0 Pros when everything is working it is fine but it seems to freeze up often Cons system changes to often on different ways to do things Review Source JL JOHN L. service manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "fullbay software" July 31, 2019 4.0 Inventory and tracking time and expenses. Customer support and training have been stellar! Pros the ease of navigating thru the program. customer support Cons I did not set it up and well to change things can be a bit of a hassle Reason for choosing Fullbay ease of operation, cost Review Source Response from Fullbay August 6, 2019 Hi John, thank you for taking the time to write this review. We are delighted to hear that you are satisfied with Fullbay's customer support and the ease of navigating the software. We are sorry to hear that you did not set up the system well. That can be very frustrating. We have free, unlimited support and we invite you to get all the help you need to maximize the benefits at Durhams Diesel Services! JB Jeffrey B. owner Automotive Used the software for: Less than 6 months ### "Fullbay" May 11, 2021 5.0 support is great, software seems first class Pros Designed for truck repair shops, good with accounts receivables , inventory, and scheduling Cons would like to track additional work recommended by technicians in a report Reason for choosing Fullbay Seem to be the best for our fleet maintenance shop and for our mobile work Review Source VR Verified Reviewer Automotive Technician Automotive Used the software for: Less than 6 months ### "The Quickbook feature is great" April 12, 2019 5.0 Great product and helps us keep our invoices nicely organized. Pros This makes the shop run a lot smoother with its invoice features Cons The UI could use some tweaking but nothing major Review Source Response from Fullbay April 12, 2019 Thank you to whomever submitted this review. We are so happy that Fullbay is helping you run your shop smoother with invoicing and that the Quickbook feature is working for you. Thank you for your business! Kevin W. Supply Chain Manager Retail Used the software for: I used a free trial ### "Honestly a great option, not just for heavy duty / diesel repair shops" September 15, 2022 5.0 Pros This software benefits from the fact it's cloud-based. That means it can integrate with tablets or cheaper Chromebooks. It's honestly really easy to use, but it's a little slower than an option locally installed. Multi-tiered pricing is critical and works perfectly here. You can also bulk upload inventory (up to 15,000 lines at a time) Cons It's slower than locally-installed options (at least as far as initial setup and integration). Honestly I think having it cloud-based outweighs the lag, but that's just me. Review Source MC Mitch C. Owner Automotive Used the software for: Less than 6 months ### "Overall outstanding software!" May 10, 2021 5.0 Time management, easy to review history, easy to add parts to each invoice, and able to track PM’s! Pros Easy to use, keeps customer equipment organized and allows history search for previous work done. Cons Haven’t found anything I dislike yet. Everything flows perfectly for what I use it for. Review Source CG CONNIE G. admin assist Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Fullbay review" August 2, 2019 4.0 Pros the ease of it, user friendly, I can usually correct any error I have made without help Cons no place to add notes to save- would be beneficial, ability to remove items like product without having to add to stock Review Source Response from Fullbay August 7, 2019 Connie, thank you for writing a review about Fullbay. Our team is happy to hear that you find the software user-friendly. We understand that you would like to see space to add notes to save and the ability to remove items. We will pass your suggestions on to our development team to consider. Have a wonderful day! Talk to a Capterra advisor for free and get results within 15 minutes.