AxisRooms

AxisRooms Channel Manager


4.5 / 5
35 reviews

Who Uses This Software?

We serve the hoteliers, the OTA's and travel agents.


Average Ratings

35 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • AxisRooms
  • www.axisrooms.com/
  • Founded 2011
  • India

About AxisRooms Channel Manager

The hotel management software that through one single click, allows you to refresh inventory and pricing in real time basis


AxisRooms Channel Manager Features

  • Campaign Management
  • Channel Analytics
  • Incentive Management
  • Inventory Control
  • Lead Management
  • Opportunity Management
  • Order Management
  • Partner Management
  • Product Management
  • Reseller Management

AxisRooms Channel Manager Reviews Recently Reviewed!


Great UI and outspoken Customer Service.

Mar 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Having used their software for more than 2 years now I can proudly vouch for their services

Their UI is great and easy to manage with several options that other competition does not provide.

The team is proactive in answering all queries and go out of the way to help make better use of the platform.

Cons: It can improve by adding more functions and options to help facilitate a better management of the property

Better complaince for regional use would be much appreciated.

Djubo is a decent channel manager & does its work smoothly and provides a great UI/UX

Mar 06, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The user interface & user experience is very nice. Creating and mapping rate plans is the best part. Overall i like the simplicity of the software which helps my staff to learn how to use it very quickly. Its almost self learning. Also the ability to take payment and confirm bookings online is nice.

Cons: The report section needs serious development. Current report generating is way behind the requirements of a hotelier.

Suresh Sugathan

Oct 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: User interface is easy to understand and navigate. Constant up gradation and fine tuning has made this software competent with any international software. The team has been quick in responding to any issues.

Cons: Not much apart from few technical issues.

Overall: Overall it has been a great experience working with Axisrooms and the team. We look forward towards more

products from the team which would help us improve our business and connectivity.

Superb

Feb 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is one of the best channel manager which i have ever used being in a hospitality sector from past 1.5 year.

It is simple to operate with multiple functionalities,It does not take more than 5 minute to onboard a new property via axisroos channel manager.

You can various functionalities like daily report,booking data,rate plan restriction,no show,revenue maximixation and a lot more.

Customer support is excellent,anywhere you stuck just give them a call,they are ready to help at any time.

One of the best i feature that i liked is there is no sync issue which i saw while using other channel manager.

Cons: Nothing is there to not like about this software.

this channel manager is so ease to use especially for room and rate ..

Mar 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: sum time 15 to 20 second update the rate and room .i like your Connectivity Status this is a super most popular work station .

Cons: i like to this channel manager Booking History , ARC Day wise booking history i like is mostly use this function in axis Room ...

-iu

Overall: we get more booking by the anther OTA

Axisrooms

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customer Support

Immediate redressal of concerns

Ease of use

Convenient mobile app

Specific report generation

Cons: Annual charges could be more reasonable.

Change in user platform need to be informed and required interactions to be done for the user to get ease with new interface.

Need to Improve service

Oct 26, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is very user friendly. Bibin -Sales Manager is very helpful

Cons: customer care service need to be improved

Overall: The Channel Manager is very user friendly. The customer care service was perfect approx one year before. The mail response was not prompt and not completion of our requirement is not fulfilling in time mail/call. We request you to allocate one staff for some number of properties, it will help us for the single point communication.

Easy to work

Mar 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of updating property information and promotions . View calendar for each category rooms. Able to view customer details

Cons: Unable to collect payments from no shows. We have keep looking for guests request. Pulse not working

Capterra loader

AxisRooms Channel Manager is easy to use and cost effective product.

Mar 07, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Unlike most other Channel Manager's present in the market, AxisRooms allows for monthly billing and payment and ability to choose the required product, rather than buying the complete suite.

Cons: Have noted error syncing multiple times. Need to sync, every time we change the inventory. If a mapping is broken, we will not get any notification. IOS version is still not available.

Capterra loader

Best Channel Manager

Feb 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Almost anything will be positive if it's an example of a true OTA manager from one panel, extra-feature in this channel manager have GDS features.

Cons: We using this software since last 6 month and during that time I found their customer support is excellent and their cooperation I like very much also the software is very much user friendly.

Overall: We are managing our OTA from AxisRooms as well as we have gets the GDS connectivity through this channel manager. It is very user friendly and cost effective solution that have the feature to integrate with the PMS system.

Perfect All Rounder

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It provides a comprehensive suite of application needed to manage a hotel. Revenue Management, Reputation Management, Competition Tracking along with the regular channel manager feature.

Cons: Nothing as such. The price can be more competitive

Overall: With one software I am able to manage all facets of my hotel. This has resulted in increased occupancy and better customer feedback.

Capterra loader

Easy to Use

Feb 08, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very easy to use. In any problem team resolve the issue very fast.

Cons: Not more features in Axis Room Mobile App. Need yield management. It will be a game changer Hotel occupancy.

Overall: Its good.

Combined

Feb 19, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use, beginner can also use it, nice dashboard also the linkage with maximum chanel

Cons: New integration to be needed with as now companies launch's slot stay bookings also there is no option to create a payment request to the customer who is postpaid bookings. This need to be update.

Overall: A neat &. Clean user interface to do all hotel operation

Best service

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: By using it ease our bookings and other information

Cons: I think we are satisfied with this software

Overall: Whenver we face any problem axis rooms team is giving information in seconds and ready to help

Make all the work in a simpler and easiest way

Mar 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: visibility to all the features at a glance.More familiarity with the access and too easyto handle all.

Cons: pricing feature not understandable perhaps it will change not in a proper manner so difficul to enter into the feature

Overall: More bookings frequently with repeated visits by the guests increases our revenue in a upward move.So recommend to all

It amazing. It makes the hotel booking system so simple.

Mar 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Spontaneous updation of inventory. Even if it doesn't respond some time we still can get it done over the phone and that's also very quick.

Cons: It should have app which would have made it more easier. As now days every software has a app which make more convenient to use.

Good Company with excellent services

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: user friendly system and customer support

Cons: very good system and customer support is excellent

Best ever channel manager within budget

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Most important feature is the Analytics where easily i can get the performance report my OTA'S

Cons: It is fantastic channel manager from one panel can mange OTA, GDS as well as Booking Engine from one Panel.

Overall: By using this software we reduce our time and easily we are managing our all OTA'S and GDS from one panel. It is best ever solution to manage all types of online booking for a Hotel

perfect partner

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the fuctionality and speed is the most beneficial .

Cons: Easy to use and 100% trouble free and reliable.

Overall: This channel manager is friendly keeps you away from stress. just give your data and relax all done by Axis room.

Very easy to understand and use

Feb 15, 2019
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: -easy to use.

-rates and inventory can be updated easily

-very good customer support .

Cons: -software changes are very often.

-UI needs to be improved

Overall: Overall, it's a good deal.

all good easy use.

Mar 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: fast changing easy to use all good. change all inventory and prices in one click. saves online portals from rate disparity.

Overall: no rate disparity. and easy to change inventory

Best Channel manager and Application, Great Support from market manager . Easy access.

Apr 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Single platform to manage all OTAs. Show revenue of Offline, online, Agents, corporate etc. Easy to update inventory and pricing in multiple options. Restrictions are useful to set Mlos. Recently got an option to update offers from Channel manager to particular OTAs. Can Able to see arrivals and check out.

Cons: Multiple logins, since we have got single login. if it would be a multiple login at-least two will help us. but single would be fine.

Overall: Controlling all OTAs in one place, saving more time on spending Extranet. Reports are very useful. Even they have given options to Sync booking Engine and Central Reservation system. Submit booking options which help me to update my agents and offline bookings

Good customer care

Feb 15, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Immediate response if we contact them for any problem

Cons: Very bad blocking and put restriction for using the site if delay in making their bill. They have to email us before blocking the usage of their site,

Overall: Over all good. Reasonable staff. I recommanded one of my friends in Thekkady.

overall its good and need to improve in apps

Mar 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease to access to the end user and friendly customer support update is main tool to maintain it easy in axis rooms

Cons: most we can use only inventory and rate update we cat use finance and invoice kindly improve on mobile apps

Overall: business wise important tool in the market we cant compare with others its latest and advanced

Ease of use with super economical features

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The setup is absolutely smooth with constant support from the Onboarding team. Trained executives make it very easy to understand and execute the work.

Cons: Sometimes gets stuck due to technical glitch.

Overall: Ease of operation to manage business on a large scale

It does basic things well. Support in India is iffy.

Mar 07, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Does synchronize calendars well. Mobile App to block dates handy useful. Setting up new properties is relatively simple as well.

Cons: We don't have access to change few things. Basic thing like if I change the extranet Password of any OTA need to approach support in India to make those changes in Channel manager. This process is not as good as it needs to be

Overall: I am more assured of being able to prevent double booking.

A cost-effective platform which allows users to manage inventories in one single click.

Mar 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The setup team is friendly. They teach all the basics so anyone can use this platform even a computer beginner. The User Interface is friendly which allows users to understand the functionalities.

Cons: There are new OTAs like MobiKwik and PayTm. We want to tie up with them but it is hard to manage inventories from this platform as they have not collaborated.

Overall: The cost of the software is very phenomenal.

good start

Feb 23, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: this helps me for easily manage my property avoiding over bookings.

Cons: sometime it takes too time to save manual updates on inventory and pricing

Overall: I use this channel manager since last October 2018 , up to now I have not find any overbooking troubles.

also I want to thank MS Kavindi who is Business Development manager in axisroom Srilanka.

Good and usefull

Mar 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its easy and its very useful,its also economic and handles all the extranet hackles easily on one platform

Cons: Its not having mobile application version properly,few function are only available on desktop version and not mobile app

Overall: My sales increased a bit

Fake promises and zero substance

Feb 08, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: The only strong point that works in favour of AxisRooms is the empty promise their sales people make.

Cons: Backend support could probably be the worst in the industry.

Overall: I used AxisRooms' services not only for their Channel Manager but also went the whole nine yards and took their Revenue Management package as well (channel manager was included in this). Throughout our association their team could not produce the deliverables and kept making excuses. The sales people nonchalantly withdrew once the sale was through and proved to be a big zero for dependability. Response time by call centre was a pain as well. In the end when I decided to end their services I had to go all the way up to their CFO to ask them to stop billing me month on month even after having ended their services. This is just one big fraudulent firm is what it is.

good service, real time software. please make ios software. also work on promotion opection so we

Mar 09, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: its a real time software. immediately price and inventory can update. overall its a good software for all.

Cons: promotion can not be applied in all chennels. so they have to make that we can apply promotion fronm channel manager.

GOOD

Feb 19, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: EASE OF USAGE AND USER FRIENDLY EXPERIENCE

Cons: SLOW ACCESS SOMETIMES IT IS TAKING MORE TIME

Overall: BETTER EXPERIENCE

Not Really a Problem Solver

Oct 26, 2018
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The UI is really user friendly & The response from the customer care is really impressive.

Cons: There are bugs in the software which makes it a lot harder to use the it.

Worst Channel Manager

Feb 15, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Nothing at all the software is worst to use

Cons: Every thing is worst nothing is user friendly

Overall: Disgusting

Decent and economical Channel Manager

Dec 12, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The pricing is effective. Syncs with third parties very well.

Cons: A mobile app to update the inventory and pricing will be great. Everytime logging on from a browser is tedious.