--- title: "AxisRooms Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is AxisRooms the right Channel Management solution for you? Explore 150 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/170914/Hotel-Channel-Manager/reviews/" page_type: "reviews" language: "en" --- AxisRooms 4.7 (150) [View alternatives](https://www.capterra.com/p/170914/Hotel-Channel-Manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of AxisRooms Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews SP Samphea P Asst. Sales ManagerHospitality, 51 - 200 employeesUsed the software for: Less than 6 months. “I like AxisRooms because it provides a user-friendly platform, easy reservation management, efficient channel connectivity, and helps streamline daily hotel operations“ June 16, 2026 AP Abhilash P RDMHospitality, 201 - 500 employeesUsed the software for: More than 2 years. “Guest are arriving in the hotel and hotel has no ide about the booking since the booking vouchers or intimation mail are not sent to us , imagine this happening on sold out dates and guest travelling with kids are forced to face the trouble despite confirmed bookings .“ February 5, 2025 JK Jothi K OMHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “This channel manager is highly regarded for its efficiency in distributing inventory across multiple online channels, reducing the risk of overbooking and improving occupancy rates.“ November 7, 2024 JK Jothi K OMHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “While the support team is known to be helpful, there are occasional reports of delayed response times, and will give groundless replies without studying the query, which can be frustrating for users with urgent issues.“ November 7, 2024 JK Jothi K OMHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “AxisRooms offers a unified platform for managing bookings, distribution, and revenue, which makes it convenient for hotel operators to oversee multiple functions from a single interface.“ November 7, 2024 HM Hotel The Sunway M Revenue management in hotelHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “At times syncing get error also Book Min/Max length of stay is also not syncing.“ April 1, 2025 KS Kenny S General ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Combined features help increase operational efficiency, boost visibility across OTAs, and improve overall revenue performance, which are reasons AxisRooms is popular in the hospitality industry.“ November 7, 2024 GM Gayas M General ManagerHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “Occasional system lags during peak times.“ October 15, 2024 ## Showing most helpful reviews Showing 1-25 of 150 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chetan K. Chief Product Officer Hospitality Used the software for: Less than 6 months ### "Smooth Integration" October 4, 2024 5.0 Smooth and well supported by professionals Pros The Documentation and Coding standard are upto the industry standards Cons Costing , as i feel as an OTA , we should not be charged. We are a channel for selling and it is a beneficial for a channel manager to get connected with as many OTAs possible. Review Source VP Vinita P. AGM Ops Hospitality Used the software for: 2+ years ### "Well Done Daminni Maindan!!" April 24, 2026 5.0 It’s great and very helpful.It’s less time-consuming and provides a single platform to manage inventory distribution and price updates. The dashboard is great—it gives a clear snapshot of everything at a glance. Pros It’s great working with the Axis Room team—they are very professional and ensure quick resolution of any issues. \[sensitive content hidden\] is a great asset to the team. She is professional, polite, and friendly, and is always available to guide and help. Cons Nothing specific to highlight—it's a great software that significantly reduces time-consuming processes. Review Source AP Abhilash P. RDM Hospitality Used the software for: 2+ years ### "PATHETIC EXPERIENCE " February 5, 2025 1.0 You are unable to find a solution for a technical glitch since past 3 months . The hotel is loosing revenue and reputation because of this and no action has been taken till date . Guest are arriving in the hotel and hotel has no ide about the booking since the booking vouchers or intimation mail are not sent to us , imagine this happening on sold out dates and guest travelling with kids are forced to face the trouble despite confirmed bookings . We are getting negative reviews from the guest for no mistake of us and your team keeps giving excuses very day when the issue is raised . As partner we are terribly disappointed with your technical side and for not acting promptly on such sensitive issues despite us cooperating to the best of our ability . Pros Wont suggest Axis room to anyone considering the trouble we are facing Cons Very poor technical team who cant find a solution for an ongoing issue despite 3 months . Review Source VR Verified Reviewer Manager Hospitality Used the software for: 2+ years ### "Top-Tier Channel Manager" August 4, 2025 5.0 We are happy working with AxisRooms. it is very easy to use if any problem faced while using the team will help u ASAP. we strongly recommendedto other's atleast try this one time u will find the difference Pros The AxisRooms makes our work so easy so we can focus/spend our time to some where else and it's very easy to use. Cons we didn't remind that we have faced any major issue working with AxisRooms we didn't got any issue working with the same Review Source MS Manoj S. Group Operation Manager Hospitality Used the software for: 1-2 years ### "Axis Room-Review" February 26, 2026 5.0 Pros Simple and Easy to use. Reports are really useful. Customer support is excellent. Dashboard almost gives all information. Cons The mobile app is a bit slow. Changing rates is a bit confusing while using the app. It can be improved. Review Source SP Samphea P. Asst. Sales Manager Hospitality Used the software for: Less than 6 months ### "Ass. Sales Manager" June 16, 2026 5.0 My experience with AxisRooms has been good. It provides useful tools for managing reservations and distribution channels. There are some areas that could be enhanced, but overall it is a reliable system for hotel operations Pros I like AxisRooms because it provides a user-friendly platform, easy reservation management, efficient channel connectivity, and helps streamline daily hotel operations Cons Team should arrange more training schedule to give more experiences for user, boost their business, Thanks Review Source SS Shikha S. Front Office Manager Hospitality Used the software for: 2+ years ### "EXCELLENT SERVICE" April 16, 2025 5.0 Excellent and Easily manageable. Can easily work from anywhere while using Mobile App. Pros Quick excess and easy to operate and to work on it. Cons Nothing as such. Not yet got any problem. Review Source HTSM Hotel The Sunway M. Revenue management in hotel Hospitality Used the software for: 2+ years ### "Good Product" April 1, 2025 4.0 Good product . We are working it for past 5 years+ So far . No issues Pros User friendly, nothing specific to add, all necessary features available Cons Can be given a online (zoom) class once a year. At times syncing get error also Book Min/Max length of stay is also not syncing. Review Source AB Amjith B. Operations Manager Hospitality Used the software for: 1-2 years ### "Good service support." March 20, 2025 5.0 Pros Service support, once we face a technical issue. Cons Now a days, usually happening technical errors. Review Source VM Vinay M. GENERAL MANAGER Hospitality Used the software for: 2+ years ### "Excellent Platform to Manage OTA" April 8, 2025 5.0 Pros Ease of Managing all OTA under one platform Cons noithing , everything was good as compare to other OTA Review Source SS Sahil S. owner Hospitality Used the software for: 2+ years ### "Recommended " November 23, 2024 5.0 Pros Ease Of Use and good support team which helps out. Cons Better UI can be done as the UI makes it more easier to use. Review Source PB Parikshit B. Reservations Manager Accounting Used the software for: 1-2 years ### "highly recommended " November 7, 2024 5.0 very good Experience !! Pros ease of use, speed, assistance & solution oriented team. Cons found nothing so far. Review Source FN Frazer N. Owner Hospitality Used the software for: 2+ years ### "Training Session review" September 26, 2024 5.0 We are happy to be a partner of Axis rooms & hope our relationship with your company always remains steady & prosperous. Pros The Axis Rooms personnel, their training staff i.e \[sensitive content hidden\] is very efficient & is able to help you in case you have doubts. This builds up the confidence of the Hoteliers & reliability of the system. Wishing you all the best & we hope to connect with you for a long time & both of us grow & prosper... Cons I really appreciate the efforts put by your staff & there is everything positive I need to share till date. Thank you Review Source PK Prakash K. Director Hospitality Used the software for: 2+ years ### "Customer Friendly Channel Manager" September 23, 2024 5.0 We are so happy with axisrooms service, since 2016 we using their channel manager.. Pros Exceptional support and very responsive service Cons Customer friendly service and customized app Review Source NK Nandha K. Admin Hospitality Used the software for: 2+ years ### "A Good Channel Manager" September 9, 2024 5.0 Very much satisfied with the application and we are associated for almost 5 to 6 yrs itself a proof... Pros Extremely easy handling of channel manager as well as mobile app Cons To have more options in mobile app would be more helpful Review Source MR Madhu R. Revenue manager Hospitality Used the software for: 6-12 months ### "ClubOTA feedback" September 13, 2024 5.0 Pros Rates management and ota's updations is good Cons very late updating the bookings information Review Source AG Arun G. Front office Manager Hospitality Used the software for: Less than 6 months ### "Axis room review" September 6, 2024 5.0 Till now its been excellent , whenever we have doubt they connect with us on call and help to clear the doubts. Mr. Ranjith Kumar has been a great help. Pros It gives detailed information and is helpful to understand the situation of the hotel and how we are progressing and how we can do better. Cons Its bit complicated to understand some channels however once a person understands can do better . If some channels can be done in a simple manner so it would be great as the staff members can understand. Review Source SV SURAJ V. MANAGER Hospitality Used the software for: 2+ years ### "GREAT SERVICE AND ON TIME WORKING" May 11, 2024 5.0 Pros REALTIME UPDATION , ON TIME RESPONSE , NO NEGLEGENCY IN WORKING Cons EVERYTHING IS FINE NO PROBLEM . all service is good Review Source YP Yoshitha P. Director Hospitality Used the software for: 2+ years ### "Fantastic business support provided to Subaseth Villa, Sri Lanka by Axisrooms" August 1, 2024 5.0 Overall services provided by AxisRooms has been quite impressive and smooth. Also need to highlight the immense support provided by AxisRooms during Covid-19 pandemic Pros Customer friendly professional service and prompt responses Cons It’s be great if the finance team could acknowledge payment receipts once the payment is made from our end Review Source DS Dilmohan S. GENERAL MANAGER Hospitality Used the software for: 2+ years ### "Ease of Use" August 31, 2023 5.0 Pros Its easy to operate, with multiple functions Cons Integration was very smooth and it took very less time to configure. Hope it remains same and proves its name Review Source SB Suraj B. Reservation Manager Hospitality Used the software for: 2+ years ### "Good option for Hoteliers " April 6, 2023 5.0 Pros Channel Manager usage was good and easy Cons PMS function is not upto date and meta-search engines are not linked such as Trip advisor and Trivago. Review Source BS Basha S. Hotel Hospitality Used the software for: Less than 6 months ### "Good Product to use" April 24, 2024 5.0 Good customer support especially \[sensitive content hidden\] who is one of a reason to choose the axis rooms for our another venture. Pros User friendly product, Easy to train the new comers Cons Not in particular but give notifications or pop up messages if any on area to improve where we lacking Alternatives considered [STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/) Reason for choosing AxisRooms Customer support and realistic product. Review Source AS Amandeep S. Reservation Manager Hospitality Used the software for: 2+ years ### "Axis Rooms Review" April 23, 2024 5.0 Pros Continuous customer support, easy access to dashboard Cons Everything is working smoothly with AXIS rooms. No dislike as such. Review Source MM Mohd M. Front Office Manager Hospitality Used the software for: 1-2 years ### "Easy to Use and more Affordable" December 8, 2022 5.0 Overall Experience is Excellent. Pros Inventory, Pricing, Customer Care support Cons as of now we are fully satisfied with Axis Rooms Review Source A. ANANYA .. gre Hospitality Used the software for: 6-12 months ### "QUICK AND SUPPORTIVE" July 31, 2024 5.0 Pros Axis rooms has the best kind of customer support team. Whenever there will be need for their support, they will be there to sort out the issue. Quick easy supportive customer supportive team. 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