--- title: "AxisRooms Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is AxisRooms the right Channel Management solution for you? Explore 150 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/170914/Hotel-Channel-Manager/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-11" --- AxisRooms 4.7 (150) [View alternatives](https://www.capterra.com/p/170914/Hotel-Channel-Manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 11th, 2026 # Reviews of AxisRooms Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews SP Samphea P Asst. Sales ManagerHospitality, 51 - 200 employeesUsed the software for: Less than 6 months. “I like AxisRooms because it provides a user-friendly platform, easy reservation management, efficient channel connectivity, and helps streamline daily hotel operations“ June 16, 2026 AP Abhilash P RDMHospitality, 201 - 500 employeesUsed the software for: More than 2 years. “Guest are arriving in the hotel and hotel has no ide about the booking since the booking vouchers or intimation mail are not sent to us , imagine this happening on sold out dates and guest travelling with kids are forced to face the trouble despite confirmed bookings .“ February 5, 2025 JK Jothi K OMHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “This channel manager is highly regarded for its efficiency in distributing inventory across multiple online channels, reducing the risk of overbooking and improving occupancy rates.“ November 7, 2024 JK Jothi K OMHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “While the support team is known to be helpful, there are occasional reports of delayed response times, and will give groundless replies without studying the query, which can be frustrating for users with urgent issues.“ November 7, 2024 JK Jothi K OMHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “AxisRooms offers a unified platform for managing bookings, distribution, and revenue, which makes it convenient for hotel operators to oversee multiple functions from a single interface.“ November 7, 2024 HM Hotel The Sunway M Revenue management in hotelHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “At times syncing get error also Book Min/Max length of stay is also not syncing.“ April 1, 2025 KS Kenny S General ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Combined features help increase operational efficiency, boost visibility across OTAs, and improve overall revenue performance, which are reasons AxisRooms is popular in the hospitality industry.“ November 7, 2024 AP Abhilash P RDMHospitality, 201 - 500 employeesUsed the software for: More than 2 years. “Very poor technical team who cant find a solution for an ongoing issue despite 3 months .“ February 5, 2025 ## Showing most helpful reviews Showing 1-25 of 150 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shaharuzzaman R. Assistant Manager Hospitality Used the software for: 2+ years ### "AxisRooms Channel Manager - Best Channel Manager for your property " October 1, 2020 5.0 I am using AxisRooms Channel Manager almost 2 years. Overall I found Amazing. The support team are very much responsive and resolve issues in short period. Pros AxisRooms Channel Manager is one of the best channel manager I used in my career. The operating system is very simple and sync for new property takes 15 to 20 minutes. Almost all features are remarkable, specially – OTA Manager from one panel and GDS features. Cons AxisRooms Channel Manager performance is notable except few minor errors, such as – don’t have access to change extranet password of any OTA, need to approach support team. Review Source gJ gayan J. manager Hospitality Used the software for: 2+ years ### "Reliable Channel Manager for Hotel Operations" August 14, 2026 5.0 “Overall, our experience with AxisRooms has been positive. It is a useful and reliable channel manager for managing room availability, rates, and bookings across different OTAs. It helps reduce manual work and makes daily hotel operations easier. There is still room for improvement in system speed, user-friendliness, and support response time, but overall we are satisfied with the service.” Pros AxisRooms is easy to use and helps us manage our room availability and rates across different booking channels efficiently. The system saves time, reduces manual work, and makes it easier to keep our inventory and pricing updated. Cons Some features could be more user-friendly, and the system can sometimes be slow or require extra steps to make updates. Improved speed, simpler navigation, and faster customer support would make the overall experience better.” Review Source AP Abhilash P. RDM Hospitality Used the software for: 2+ years ### "PATHETIC EXPERIENCE " February 5, 2025 1.0 You are unable to find a solution for a technical glitch since past 3 months . The hotel is loosing revenue and reputation because of this and no action has been taken till date . Guest are arriving in the hotel and hotel has no ide about the booking since the booking vouchers or intimation mail are not sent to us , imagine this happening on sold out dates and guest travelling with kids are forced to face the trouble despite confirmed bookings . We are getting negative reviews from the guest for no mistake of us and your team keeps giving excuses very day when the issue is raised . As partner we are terribly disappointed with your technical side and for not acting promptly on such sensitive issues despite us cooperating to the best of our ability . Pros Wont suggest Axis room to anyone considering the trouble we are facing Cons Very poor technical team who cant find a solution for an ongoing issue despite 3 months . Review Source VP Vinita P. AGM Ops Hospitality Used the software for: 2+ years ### "Well Done Daminni Maindan!!" April 24, 2026 5.0 It’s great and very helpful.It’s less time-consuming and provides a single platform to manage inventory distribution and price updates. The dashboard is great—it gives a clear snapshot of everything at a glance. Pros It’s great working with the Axis Room team—they are very professional and ensure quick resolution of any issues. \[sensitive content hidden\] is a great asset to the team. She is professional, polite, and friendly, and is always available to guide and help. Cons Nothing specific to highlight—it's a great software that significantly reduces time-consuming processes. Review Source VR Verified Reviewer Manager Hospitality Used the software for: 2+ years ### "Top-Tier Channel Manager" August 4, 2025 5.0 We are happy working with AxisRooms. it is very easy to use if any problem faced while using the team will help u ASAP. we strongly recommendedto other's atleast try this one time u will find the difference Pros The AxisRooms makes our work so easy so we can focus/spend our time to some where else and it's very easy to use. Cons we didn't remind that we have faced any major issue working with AxisRooms we didn't got any issue working with the same Review Source SP Samphea P. Asst. Sales Manager Hospitality Used the software for: Less than 6 months ### "Ass. Sales Manager" June 16, 2026 5.0 My experience with AxisRooms has been good. It provides useful tools for managing reservations and distribution channels. There are some areas that could be enhanced, but overall it is a reliable system for hotel operations Pros I like AxisRooms because it provides a user-friendly platform, easy reservation management, efficient channel connectivity, and helps streamline daily hotel operations Cons Team should arrange more training schedule to give more experiences for user, boost their business, Thanks Review Source MS Manoj S. Group Operation Manager Hospitality Used the software for: 1-2 years ### "Axis Room-Review" February 26, 2026 5.0 Pros Simple and Easy to use. Reports are really useful. Customer support is excellent. Dashboard almost gives all information. Cons The mobile app is a bit slow. Changing rates is a bit confusing while using the app. It can be improved. Review Source SS Shikha S. Front Office Manager Hospitality Used the software for: 2+ years ### "EXCELLENT SERVICE" April 16, 2025 5.0 Excellent and Easily manageable. Can easily work from anywhere while using Mobile App. Pros Quick excess and easy to operate and to work on it. Cons Nothing as such. Not yet got any problem. Review Source HTSM Hotel The Sunway M. Revenue management in hotel Hospitality Used the software for: 2+ years ### "Good Product" April 1, 2025 4.0 Good product . We are working it for past 5 years+ So far . No issues Pros User friendly, nothing specific to add, all necessary features available Cons Can be given a online (zoom) class once a year. At times syncing get error also Book Min/Max length of stay is also not syncing. Review Source AB Amjith B. Operations Manager Hospitality Used the software for: 1-2 years ### "Good service support." March 20, 2025 5.0 Pros Service support, once we face a technical issue. Cons Now a days, usually happening technical errors. Review Source JK Jothi K. OM Hospitality Used the software for: 2+ years ### "Excellent Support" November 7, 2024 5.0 The platform is generally praised for its easy-to-navigate design, which can be especially useful for staff who may not be very tech-savvy. Pros AxisRooms offers a unified platform for managing bookings, distribution, and revenue, which makes it convenient for hotel operators to oversee multiple functions from a single interface. This channel manager is highly regarded for its efficiency in distributing inventory across multiple online channels, reducing the risk of overbooking and improving occupancy rates. The revenue management tools help in setting optimal room prices by analyzing market demand and competition, which can lead to higher profitability. Cons While the support team is known to be helpful, there are occasional reports of delayed response times, and will give groundless replies without studying the query, which can be frustrating for users with urgent issues. Review Source MVB MR. VISHNU B. GENERAL MANAGER Hospitality Used the software for: 2+ years ### "Hotel Chirag" November 11, 2024 5.0 We have an good experience with Axis Rooms. Pros easy to operate and update inventory along with price. Cons We are facing mapping issue with channel manager. Review Source GM Gayas M. General Manager Hospitality Used the software for: 6-12 months ### ""Efficient Channel Management with Room for Improvement"" October 15, 2024 5.0 My overall experience with AxisRooms has been positive. The platform offers a user-friendly interface and effective tools for managing inventory and rates across multiple OTAs. Their customer support team is responsive and helpful, ensuring smooth operations when issues arise. While there are areas for improvement, such as faster updates and more customization options, AxisRooms has significantly streamlined our distribution process and improved efficiency. Pros User-friendly interface and easy navigation. Excellent customer support with prompt response times. Seamless integration with OTAs and other platforms. Real-time updates and inventory management. Robust reporting and analytics tools to monitor performance. Cons Occasional system lags during peak times. Limited customization options for reporting. Initial setup process can be time-consuming. Some integrations require manual updates. Pricing could be more competitive compared to other platforms. Review Source AS ARIYA S. RESERVATION MANAGER Hospitality Used the software for: 2+ years ### "Great service from \[sensitive content hidden\]" October 29, 2024 5.0 Special appreciation to \[sensitive content hidden\]. He is very friendly and we recommend him for best. Pros Special appreciation to \[sensitive content hidden\], He is providing quick customer service and resolving all the issues which we come across. Cons So Far SO Good. In future if any difficulties I come across, will surely let you know. Review Source FN Frazer N. Owner Hospitality Used the software for: 2+ years ### "Training Session review" September 26, 2024 5.0 We are happy to be a partner of Axis rooms & hope our relationship with your company always remains steady & prosperous. Pros The Axis Rooms personnel, their training staff i.e \[sensitive content hidden\] is very efficient & is able to help you in case you have doubts. This builds up the confidence of the Hoteliers & reliability of the system. Wishing you all the best & we hope to connect with you for a long time & both of us grow & prosper... Cons I really appreciate the efforts put by your staff & there is everything positive I need to share till date. Thank you Review Source RKS Raj Kumar S. IT Manager Hospitality Used the software for: 2+ years ### "It is excellent" September 30, 2024 5.0 My experience with Axisrooms is excellent. Pros It is very simple to manage and specially the services provided by team are very good and exceptional. Cons It is very simple to manage and specially the services provided by team are very good and exceptional. Review Source NR Neeraj R. Corporate Revenue Manager Hospitality Used the software for: 2+ years ### "Perfect Service Provider" September 11, 2024 5.0 Everything is perfect, As i am using axisrooms from so many years, Specially thanks to \[sensitive content hidden\] is so supportive i am in touch with almost 4 years. Pros One of the key strengths of AxisRooms is its user-friendly interface, which makes managing bookings and inventory across multiple platforms simple and efficient. Cons Nothing, Everything is fine and perfect. Review Source YP Yoshitha P. Director Hospitality Used the software for: 2+ years ### "Fantastic business support provided to Subaseth Villa, Sri Lanka by Axisrooms" August 1, 2024 5.0 Overall services provided by AxisRooms has been quite impressive and smooth. Also need to highlight the immense support provided by AxisRooms during Covid-19 pandemic Pros Customer friendly professional service and prompt responses Cons It’s be great if the finance team could acknowledge payment receipts once the payment is made from our end Review Source YA YASER A. CEO Hospitality Used the software for: 1-2 years ### "Great Service " October 10, 2024 5.0 Thank you for your support which was provided by the team Mr. \[sensitive content hidden\] Pros Friendly solution to every needs which required for online support Cons Service is a major advantage of axis rooms. They provide a a friendly service Review Source HN Harish N. Finance and Front desk Hospitality Used the software for: 1-2 years ### "One of the leading Hotel software company in India" September 3, 2024 5.0 Great Services. Keep up the good work. Pros It is great support from your team and a channel manager and providing us good services Cons Had no issues operating systems. Review Source sG sourav G. Revenue team Hospitality Used the software for: 1-2 years ### "superb support staff" August 7, 2024 5.0 Pros support team and training team really good. Cons all kind of services was very impressive. Review Source RC Rajesh C. Owner Hospitality Used the software for: 2+ years ### "satisfied with Axis room" September 11, 2024 5.0 We are fully satisfied with Axis rooms and its services Pros User friendly for hoteliers and also for skilled and semi-skilled staff. Cons best customers support with quick response Review Source AG Amit G. Reservation Manager Hospitality Used the software for: 2+ years ### "Good support" September 2, 2024 5.0 Pros Connectivity with axis room team and fast action Cons The Channel manager and other tools are good Review Source AS Amandeep S. Reservation Manager Hospitality Used the software for: 2+ years ### "Axis Rooms Review" April 23, 2024 5.0 Pros Continuous customer support, easy access to dashboard Cons Everything is working smoothly with AXIS rooms. No dislike as such. Review Source MM Mohd M. Front Office Manager Hospitality Used the software for: 1-2 years ### "Easy to Use and more Affordable" December 8, 2022 5.0 Overall Experience is Excellent. Pros Inventory, Pricing, Customer Care support Cons as of now we are fully satisfied with Axis Rooms Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.