# AxisRooms Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AxisRooms the right Channel Management solution for you? Explore 148 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/170914/Hotel-Channel-Manager/reviews --- AxisRooms 4.7 (148) [View alternatives](https://www.capterra.com/p/170914/Hotel-Channel-Manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of AxisRooms Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews JK Jothi K OMHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “This channel manager is highly regarded for its efficiency in distributing inventory across multiple online channels, reducing the risk of overbooking and improving occupancy rates.“ November 7, 2024 AP Abhilash P RDMHospitality, 201 - 500 employeesUsed the software for: More than 2 years. “Guest are arriving in the hotel and hotel has no ide about the booking since the booking vouchers or intimation mail are not sent to us , imagine this happening on sold out dates and guest travelling with kids are forced to face the trouble despite confirmed bookings .“ February 5, 2025 JK Jothi K OMHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “AxisRooms offers a unified platform for managing bookings, distribution, and revenue, which makes it convenient for hotel operators to oversee multiple functions from a single interface.“ November 7, 2024 JK Jothi K OMHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “While the support team is known to be helpful, there are occasional reports of delayed response times, and will give groundless replies without studying the query, which can be frustrating for users with urgent issues.“ November 7, 2024 KS Kenny S General ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Combined features help increase operational efficiency, boost visibility across OTAs, and improve overall revenue performance, which are reasons AxisRooms is popular in the hospitality industry.“ November 7, 2024 HM Hotel The Sunway M Revenue management in hotelHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “At times syncing get error also Book Min/Max length of stay is also not syncing.“ April 1, 2025 VP Vinita P AGM OpsHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “It’s great working with the Axis Room team—they are very professional and ensure quick resolution of any issues.“ April 24, 2026 GM Gayas M General ManagerHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “Occasional system lags during peak times.“ October 15, 2024 ## Showing most helpful reviews Showing 1-25 of 148 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chetan K. Chief Product Officer Hospitality Used the software for: Less than 6 months ### "Smooth Integration" October 4, 2024 5.0 Smooth and well supported by professionals Pros The Documentation and Coding standard are upto the industry standards Cons Costing , as i feel as an OTA , we should not be charged. We are a channel for selling and it is a beneficial for a channel manager to get connected with as many OTAs possible. Review Source VP Vinita P. AGM Ops Hospitality Used the software for: 2+ years ### "Well Done Daminni Maindan!!" April 24, 2026 5.0 It’s great and very helpful.It’s less time-consuming and provides a single platform to manage inventory distribution and price updates. The dashboard is great—it gives a clear snapshot of everything at a glance. Pros It’s great working with the Axis Room team—they are very professional and ensure quick resolution of any issues. \[sensitive content hidden\] is a great asset to the team. She is professional, polite, and friendly, and is always available to guide and help. Cons Nothing specific to highlight—it's a great software that significantly reduces time-consuming processes. Review Source AP Abhilash P. RDM Hospitality Used the software for: 2+ years ### "PATHETIC EXPERIENCE " February 5, 2025 1.0 You are unable to find a solution for a technical glitch since past 3 months . The hotel is loosing revenue and reputation because of this and no action has been taken till date . Guest are arriving in the hotel and hotel has no ide about the booking since the booking vouchers or intimation mail are not sent to us , imagine this happening on sold out dates and guest travelling with kids are forced to face the trouble despite confirmed bookings . We are getting negative reviews from the guest for no mistake of us and your team keeps giving excuses very day when the issue is raised . As partner we are terribly disappointed with your technical side and for not acting promptly on such sensitive issues despite us cooperating to the best of our ability . Pros Wont suggest Axis room to anyone considering the trouble we are facing Cons Very poor technical team who cant find a solution for an ongoing issue despite 3 months . Review Source MS Manoj S. Group Operation Manager Hospitality Used the software for: 1-2 years ### "Axis Room-Review" February 26, 2026 5.0 Pros Simple and Easy to use. Reports are really useful. Customer support is excellent. Dashboard almost gives all information. Cons The mobile app is a bit slow. Changing rates is a bit confusing while using the app. It can be improved. Review Source VR Verified Reviewer Manager Hospitality Used the software for: 2+ years ### "Top-Tier Channel Manager" August 4, 2025 5.0 We are happy working with AxisRooms. it is very easy to use if any problem faced while using the team will help u ASAP. we strongly recommendedto other's atleast try this one time u will find the difference Pros The AxisRooms makes our work so easy so we can focus/spend our time to some where else and it's very easy to use. Cons we didn't remind that we have faced any major issue working with AxisRooms we didn't got any issue working with the same Review Source SS Shikha S. Front Office Manager Hospitality Used the software for: 2+ years ### "EXCELLENT SERVICE" April 16, 2025 5.0 Excellent and Easily manageable. Can easily work from anywhere while using Mobile App. Pros Quick excess and easy to operate and to work on it. Cons Nothing as such. Not yet got any problem. Review Source HTSM Hotel The Sunway M. Revenue management in hotel Hospitality Used the software for: 2+ years ### "Good Product" April 1, 2025 4.0 Good product . We are working it for past 5 years+ So far . No issues Pros User friendly, nothing specific to add, all necessary features available Cons Can be given a online (zoom) class once a year. At times syncing get error also Book Min/Max length of stay is also not syncing. Review Source RM Raman M. Sales and Marketing Head Hospitality Used the software for: 2+ years ### "Excellent Solution for Hotels !" November 15, 2024 5.0 My overall experience with AxisRooms has been positive. The platform offers reliable tools for managing hotel inventory and streamlining distribution, which simplifies operations significantly. The user interface is intuitive, and their support team is quick to assist whenever needed. However, adding more advanced pricing features, like the ability to adjust rates by percentage for specific dates across all rooms, would enhance its functionality further. Overall, it’s a solid, dependable solution that meets most of our needs effectively. Pros What I liked most about AxisRooms is its efficiency as a channel manager. It’s an excellent option for managing hotel inventory, ensuring seamless updates across platforms. Additionally, their support team is incredibly helpful and responsive, which makes a big difference in daily operations. Cons What I liked least about AxisRooms is the lack of an option to adjust prices by percentage for specific dates or to apply such changes across all rooms at the hotel level in one go. This feature would make pricing adjustments much more efficient. Review Source KS Kenny S. General Manager Hospitality Used the software for: 2+ years ### "A Powerful Tool for Hotel Management with Room for Improvement " November 7, 2024 5.0 It is user-friendly, especially when it comes to managing multiple channels and booking engines. The interface is designed to be intuitive, which means hotel staff can quickly get the hang of using the system. This is particularly important for smaller hotels or those with limited tech resources. Pros Combined features help increase operational efficiency, boost visibility across OTAs, and improve overall revenue performance, which are reasons AxisRooms is popular in the hospitality industry. Cons While AxisRooms offers many powerful tools, the sheer number of features and the depth of customization available can be overwhelming for new users, especially those without prior experience in hotel management software. The learning curve can be steep for hotel staff who are not familiar with advanced revenue management, distribution, or booking engine tools. Review Source AB Amjith B. Operations Manager Hospitality Used the software for: 1-2 years ### "Good service support." March 20, 2025 5.0 Pros Service support, once we face a technical issue. Cons Now a days, usually happening technical errors. Review Source vT vipin T. Revenue Manager Hospitality Used the software for: 2+ years ### "Grt support " September 2, 2024 5.0 Pros Fast connectivity by Axis team, and fast action Cons Best cahnnel manager and other tools are grt Reason for choosing AxisRooms Grt support by axis room team and fast responding Review Source KV Kapul V. Operation Head Hospitality Used the software for: 2+ years ### "Excellent Product" August 4, 2021 5.0 Pros Axisrooms is the best channel manager I have used so far. I have been using it since last 7 years. It's easy to operate. \[SENSITIVE CONTENT\] is very active & prompt. He resolve the query instantly. I would recommend to everyone who is looking for the best product at nominal price. Cons everything is perfect . We have not faced any difficulty Review Source YA YASER A. CEO Hospitality Used the software for: 1-2 years ### "Great Service " October 10, 2024 5.0 Thank you for your support which was provided by the team Mr. \[sensitive content hidden\] Pros Friendly solution to every needs which required for online support Cons Service is a major advantage of axis rooms. They provide a a friendly service Review Source SS Sahil S. owner Hospitality Used the software for: 2+ years ### "Recommended " November 23, 2024 5.0 Pros Ease Of Use and good support team which helps out. Cons Better UI can be done as the UI makes it more easier to use. Review Source HN Harish N. Finance and Front desk Hospitality Used the software for: 1-2 years ### "One of the leading Hotel software company in India" September 3, 2024 5.0 Great Services. Keep up the good work. Pros It is great support from your team and a channel manager and providing us good services Cons Had no issues operating systems. Review Source SV Shaji V. FRONT OFFICE MANAGER Hospitality Used the software for: Less than 6 months ### "Service and follow up of Axis rooms " September 26, 2024 5.0 They promptly attend to our queries and provide the best service Pros Service and follow up from Axis rooms are good and always helpful. Cons There is nothing to be mentioned as their bad service Review Source AG Arun G. Front office Manager Hospitality Used the software for: Less than 6 months ### "Axis room review" September 6, 2024 5.0 Till now its been excellent , whenever we have doubt they connect with us on call and help to clear the doubts. Mr. Ranjith Kumar has been a great help. Pros It gives detailed information and is helpful to understand the situation of the hotel and how we are progressing and how we can do better. Cons Its bit complicated to understand some channels however once a person understands can do better . If some channels can be done in a simple manner so it would be great as the staff members can understand. Review Source A. ANANYA .. gre Hospitality Used the software for: 6-12 months ### "QUICK AND SUPPORTIVE" July 31, 2024 5.0 Pros Axis rooms has the best kind of customer support team. Whenever there will be need for their support, they will be there to sort out the issue. Quick easy supportive customer supportive team. Cons Easy to use Channel management customer service Review Source AKB Ardhendu Kumar B. Vice President ( Sales& Marketing) Hospitality Used the software for: 6-12 months ### "Pearl Tree Group appreciates the Axis Rooms and its customer Support Team" February 23, 2023 5.0 The Channel manager ( Axis Rooms) have solved our rate parity problems and also the customer team has been extraordinarily helpful. Pros The software has good features that helps in managing the Price and room inventories. Cons The inability to upload packages.The absence of Agent management. The absence of separating the Book Direct rates from the O.T.A. ratesThe absence of applying seasonal rates. Reason for choosing AxisRooms There are very few moments in life when we come to stand before wonders of wonders!The Sphinx standing on Gaza strip had witnessed seven thousand years of history yet every evening during the Light and Sound show he fondly remembers Alexander the Great amongst all men who was roaming the deserts around modern day Cairo about two thousand years back.It is because Sphinx had fathomed the importance of Alexander’s place in history, who had laid the foundation of unification of the world economy, science, technology two millennia back which fructified as the United Nations; last century.Believe you me that this Channel Manager with its customer support team is one of such wonder of wonders which the hotel community will look at with awe and wonder years into posterity since it is no ordinary tool for revenue management.It is a tool of empowerment, creativity and economic freedom that will enable our guests to experience the levels of success that they truly deserve once the Travel Agents are also brought into its ambit.I urge upon you to take upon yourself the challenge of Prometheus and bring the fire from the heavens on to this software from the skies of Excellence in its manifestation alive with ideas that will enable a whole new world of hotel entrepreneurs of the world.\[sensitive content hidden\] Review Source SB Santosh B. CEO Computer Software Used the software for: 2+ years ### "Best budget Channel Manager" February 19, 2024 5.0 Pros AxisRooms Channel Manager is a comprehensive solution for hoteliers seeking efficient management of their online distribution channels. Its popularity stems from several key features that streamline operations and enhance revenue management. Cons Cost: While AxisRooms Channel Manager offers a robust set of features, some users may find its pricing structure relatively high compared to other channel management solutions in the market. The cost factor could be a concern for smaller hotels or properties with limited budgets. Review Source HH Harshad H. Revenue Manager Hospitality Used the software for: 2+ years ### "Harshad" February 6, 2023 5.0 Pros Axis Rooms is just amazing , i love this channel manager Cons Nothing to be considered as least , all features very good Review Source aC ashish C. General Mnmager Hospitality Used the software for: 2+ years ### "Very Good up to mark " January 3, 2024 5.0 Pros inventory management, rates updation in bulk Cons New version as the last version is very frequent to use. Review Source AS Aakash S. Sales Head Hospitality Used the software for: 2+ years ### "Good product but scope for improvement" February 18, 2022 4.0 It's a mix experience but over all good Pros Ease of operation and friendly in using Cons Its suggestion - when I am changing the rates i have to select room and meal plan again & again from dropdown menu that increasing time, if i am able to select room and meal plan then it will reduce the timing for example i have 04 category of room in my hotel I just want to increase the rate for CP plan then i select the all room and tick on the CP plan box and put the value 10% and save so it increase the rates for CP PLAN for all 04 category or i want to change the all the meal EP, CP , MAP for any room then i tick all meal plan box and select the room and save price. Review Source AS Amandeep S. Reservation Manager Hospitality Used the software for: 2+ years ### "Axis Rooms Review" April 23, 2024 5.0 Pros Continuous customer support, easy access to dashboard Cons Everything is working smoothly with AXIS rooms. No dislike as such. Review Source MM Mohd M. Front Office Manager Hospitality Used the software for: 1-2 years ### "Easy to Use and more Affordable" December 8, 2022 5.0 Overall Experience is Excellent. Pros Inventory, Pricing, Customer Care support Cons as of now we are fully satisfied with Axis Rooms Review Source Similar Products Featured ## Related categories [Reservations](https://www.capterra.com/reservations-software/)[Revenue Management](https://www.capterra.com/revenue-management-software/)[Hotel Channel Management](https://www.capterra.com/hotel-channel-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.