TargetX

TargetX CRM

4.5 / 5 11 reviews

Who Uses This Software?

Higher Education Professionals in Recruitment, Enrollment Management, Student Success, IT, and Marketing Communications.


Average Ratings

11 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • TargetX
  • www.targetx.com
  • Founded 1998
  • United States

About TargetX CRM

TargetX delivers out-of-the-box CRM solutions in Recruitment and Retention that allow higher education professionals to get back to the business of delighting students with a mobile-first, personalized, and outcomes-oriented student experience. Transform enrollment management and drive admissions productivity with our communications tool, online app, reporting and more. Motivate lifelong student success with our Schools App mobile community, appointment scheduler, predictive analytics, and more.


TargetX CRM Features

  • Admissions Management
  • Alumni Management
  • Assessment Management
  • Curriculum Management
  • Faculty / Staff Management
  • Financial Aid Management
  • Fundraising Management
  • Housing Management
  • Scheduling
  • Student Information / Records
  • Student Portal

TargetX CRM Reviews Recently Reviewed!


Capterra-loader

Great job of Target CRM

Apr 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Great job of Target CRM I am really happy with the result obtained and very satisfied with the services that I offer, undoubtedly one of the best in terms of customer relationship management.

Cons: I really do not have any complaints to give, I'm very happy with the services that I offer Salesforce, I recommend it 100%, they will not regret working with her.

Capterra-loader

one of the best

Apr 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I loved having chosen Recruitment CRM, their work is one hundred percent impeccable and the attention they provide was my favorite part, currently it is difficult to find companies like this but this was definitely one of the best.

Cons: Personally I have nothing negative to say about this company, everything was excellent and I would not tire of recommending it, it will always be my first options

Good for enrollment and marketing

Mar 23, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Good quality Student information System that streamlines enrollment. It allows real time communication with leads. Integrated email marketing platform allows seamless communication and tracking.

Cons: Cost is high for what you get. The mass email system can be a bit buggy , it will work one day then not work the next day. Their email system could use an upgrade.

The people at TargetX are very easy to deal with.

Mar 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Out of the box, the product meets the bulk of our needs. Being built on Salesforce it is very easy to extend the capabilities. Release update procedures and documentation have improved a great deal since 3 years ago and quarterly releases are much easier to install.

Support is very helpful and I've often received help from support that would have required paid consulting from other vendors.

The software we purchased came bundled with Informatica for ETL task, primarily data imports. TargetX provides and maintains the import specs to handle various common imports such as the Common App and SAT scores. Their support implementing those imports has been very good.

We recently implemented their tool for creating spec based applications and review processes. We chose to use their consulting services for the implementation and they were extremely organized and efficient in their approach. I was impressed.

Cons: I would like to see them accelerate the process of being compatible with SalesForce's relatively new Higher Education Data Architecture.

Overall: Improved admissions recruiting and tracking.

the CRM has been a game changer that has allowed me to transform my recruitment process.

Mar 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I consistently use events, email, reports, dashboards and I love Schools App. There is something empowering in being able to set up and execute your own emails.

Cons: learning curve is steep. It took me a while to get where I am in terms of proficiency. It was almost a year before I was able to get completely comfortable. I think the issue was some of the naming conventions.

Overall: the ability to track all of my application sources. prior to Target X all my applications were stealth. I am also now able to move beyond excel hell for events.

We have had an intense learning curve while implementing this product.

Mar 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Each piece is built for customization and is very flexible to fit our needs. We have had the opportunity to learn a new system that automates many processes saving staff time and improving productivity.

Cons: With customization comes the curse of hindsight being 20/20. In the beginning we ran into a lot of moments where we were trying to use the system and were told that support couldn't help us because it was beyond our scope of work.

This product is excellent and has allowed our operation to jump forward in capabilities.

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the flexibility and the self-administration of the software. This flexibility has allowed our team to roll out the software to both our admissions and our financial aid teams.

Cons: I wish there were more opportunities to engage in helping to direct future development of the software.

Capterra-loader

Solid product that has a ton of features and potential.

Mar 08, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Innovation and new features are added regularly. Highly customizable based on our business needs. Many options for end users, records, and administrators.

Cons: Can be overwhelming for CRM manager to handle all the requests and issues that can pop up. Documentation can be difficult to track.

Capterra-loader

Solid product that does what we need it to do.

Mar 08, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Flexible product, integrates with Salesforce so can use all of the features of Salesforce, so any Salesforce admin can pick it up eventually.

Cons: It can be confusing for new users to learn the TargetX side of it. The upgrades can be a pain as they are released roughly every 30 days and its tough for our groups to test that quickly.

Implemented Recruitment with no issues, but still struggling to implement the online application.

Mar 08, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Provides a lot of robust features for recruitment purposes and allows for customized communication plans. Automates communications with our prospective students and our recruiters.

Overall: You need someone that understands salesforce to implement effectively. We hired someone with specific Salesforce experience so we can utilize the tool to its fullest potential. Additional staffing is not ideal when needing to implement software.

Great software

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: A great extension that allows you to organize the windows to suit the public, has a minimalist design but is very interesting.