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Over 2,000 campgrounds trust Good Sam Campground Solutions to help make owning and operating a campground fun, easy, and profitable. Our cloud-based platform empowers users to manage and maximize campground operations and financials from anywhere.
Provider
Good Sam
Located In
United States
Foundation
2017
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
Webinars, Live Online, Documentation, Videos
Support
Chat, Email/Help Desk, Phone Support
We serve Canada and US with major integrations in place for Canadian camping associations.
Content Source: Campground Solutions Reservation and Management System
Green rating bars show the winning product based on the average rating and number of reviews.
Campground Solutions Reservation and Management System Reviews
Pros
We love the ease of use, the immediate help we get from the company and the visibility it gives this facility.
We were really impressed. The training and implementation team were very good at showing the ease of use and the effects of changes made to the portal.
No matter your experience. My customers have loved the change to this interface and have said the as the end user is super easy to make a booking.
We are throughly impressed by the ease, accuracy, and very appealing nature of the system. We found that our costumers where increasingly satisfied with the straight forward way of booking.
Cons
Our main frustration with Campground Booking has been the slow turnaround time with fixes.
Having an overview of the campground and which sites that are available was a complaint that our visitors did ask for.
However, since we have 2 cancelation policies, it would be hard to apply the the partial refund or no refund depending on when they canceled their reservation.
We would also add the option for the costumer to cancel the reservation on their own, and just have our system update.
"Best online Reservation system "
Pros: This system is so easy to use, unlike our old system. One of my absolute favorite features the meters for our monthly guests. you click on the little meter and you type in your reading and hit add and it automatically add the amount they owe to their invoice. With our old system, meter reading wee so complicated and were so easy to mess up. This feature has helped our park out so much. There are so many other features that have made our jobs easier as well, like how easy it is to move reservations if needed, how easy it i to shorten or extend a stay, taking payments, adding or taking sites off for onlinenreservations, changing site statuses, adding seasonal rates, and so much more. This system is so user friendly!
Cons: Honestly, th3ere were a couple of features I suggested could be improved. The block site feature and taking overpayments and leaving a credit on their site (yes, this happens often in our park). I spoke to a good Sam rep and they listened to my ideas and concerns and are working to improve these features. That's the best part, they listen and are always working to improve it.
"Good value!"
Overall: Our overall experience with Campground Booking has been good. It’s the first software we used as owners and it did help, going from our own random Excel spreadsheet system. If they could get a handle on some of the design flaws it would go from good to great.
Pros: Campground Booking is easy to use and learn. We like that it is web-based so the owners can use it from wherever they are and still be on the same page as the camp hosts at the park. The price point is great, with being free for us and only charging guests $5/reservation. The customer support staff is friendly.
Cons: Our main frustration with Campground Booking has been the slow turnaround time with fixes. They are a small company so we realize there are limitations to what can be done but we’ve waited/are waiting months and months for fixes that impact our bottom line. They recently expanded some so hopefully that starts to help.
"Riondel "
Overall: I think is a great platform and service is good.
Pros: It takes very little to get the reservation made.
Cons: That we don’t have direct contact of support team. You have to email and wait for them to get back to you later on. In case of emergency there is not help.
"Exceptional Value and Support"
Overall: Very impressed with Heath/Andrew/Charlotte and all their support getting our current booking database imported and live on-line in less than 2 weeks !
Pros: The fact that this software allows for 100% contact free bookings with Calendar availability and site selection included, PCI compliant credit card transactions, plus a professional looking landing page.. We were really impressed. The training and implementation team were very good at showing the ease of use and the effects of changes made to the portal.
Cons: Not much to say, other than the use of openstreet maps was the only drawback, but it is still very usable.
"Honest review"
Overall: I have been extremely satisfied with this system. The implementation process was smooth thanks to [sensitive content hidden]. I've been very happy with the help I've received when issues or questions do arise.
Pros: I like to efficiency. Immediate ability to know our availability and make a reservation. I like to online payment as well. Makes it easy to track.
Cons: I wish it was easier to locate the information. It feels like I have to go to too many places to gather all the information on the reservation. I wish it was more customizable as well.
