--- title: "ICANotes Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ICANotes Software - reviews, pricing plans, popular comparisons to other Mental Health products and more." source_url: "https://www.capterra.com/p/17102/ICANotes/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # ICANotes Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ICANotes ## What is ICANotes? ICANotes is the premier EHR for the behavioral health specialty. We work with all clinical disciplines in both outpatient and inpatient settings to deliver the most clinically robust and intuitive charting solution for this specialty. ICANotes offers the only 100% fully configured EHR available for behavioral health and addiction treatment. Designed by a psychiatrist, ICANotes is a customizable certified EHR and practice management solution that is ideal for practices of all sizes. ## What is ICANotes used for? [Mental Health](https://www.capterra.com/mental-health-software/)[Psychiatry Electronic Medical Records](https://www.capterra.com/psychiatry-electronic-medical-records-emr-software/)[Mental Health EHR](https://www.capterra.com/mental-health-ehr-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 130 user reviews Reviews sentiment Positive 75% Neutral 13% Negative 12% Starting price $213 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Mental Health / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ICANotes?[Manage this product listing](https://www.g2.com/products/icanotes/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ICANotes 4.1 (130) VS. [4.4 (1,056)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting Price $213 Per User, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (130) Ease Of Use 4.3 (860) Value For Money 4.1 (92) Value For Money 4.2 (787) Customer Service 4.3 (125) Customer Service 4.4 (764) ## ICANotes alternatives [4.6 (2,828)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (340)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [4.6 (221)](https://www.capterra.com/p/73807/BestNotes/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.7 (972)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/17102/ICANotes/alternatives/) ## FAQs about ICANotes Overview ### What problems does ICANotes solve? ICANotes solves slow, fragmented behavioral-health documentation by providing templates, prompts, and customizable narratives for assessments, treatment plans, progress, and SOAP notes. It links treatment goals to session documentation, organizes client histories and medications, and supports billing workflows. Psychiatrists, therapists, psychiatric scribes, and behavioral health agencies benefit when managing high client volumes and shared charts. Answer based on 68 reviews Overview ### Which roles and teams benefit most from ICANotes? ICANotes is most used by behavioral health clinicians, including therapists, psychiatrists, psychologists, social workers, and nurse practitioners, who document sessions, manage treatment records, and support clinical billing. Practice owners, clinical directors, office managers, and billing managers use it to oversee scheduling, claims workflows, staff operations, and practice administration. Answer based on 122 reviews Overview ### What company size and industries is ICANotes built for? ICANotes is designed for small mental health practices, representing 99% of reviewers, with Mental Health Care accounting for 65%. It serves psychiatrists, psychiatric nurses, psychologists, counselors, clinical social workers, group therapists, LMFTs, and psychotherapists in inpatient and outpatient settings. Hospital and Health Care represents 16% of reviewers, while Health, Wellness and Fitness represents 7%. Answer based on 130 reviews Features and Usability ### What are the key features of ICANotes? ICANotes includes core mental health documentation features such as therapy notes, charting, EMR/EHR records, and document management for recording sessions, reviewing prior notes, and tracking client progress. It also provides customizable reports for presenting client information and maintaining documentation records. HIPAA compliance is also covered. Answer based on 15 reviews Pricing ### How much does it cost and what fees or limitations are included? ICANotes starts at $35 per user/month for the Part-Time Notes Only plan, which includes up to 60 notes monthly. The Part-Time Non-Prescribing Clinician plan costs 45, while Full-Time Non-Prescribing Clinician is 75. Prescribing plans cost 138 part-time or 213 full-time. A free trial is available. Reviewers call it reasonably priced, though some find part-time pricing costly and cite extra costs. Answer based on 19 reviews Integrations ### Which third-party tools and platforms does ICANotes integrate with? ICANotes integrates with five third-party platforms: AdvancedEHR, AdvancedMD for Mental Health, Inovalon Provider Cloud, Quest, and Waystar. These connections support clinical and practice-management workflows, including electronic health records, laboratory services, claims processing, and provider-network operations across behavioral health settings. Answer based on 16 reviews Getting Started and Support ### How easy is it to onboard and train a team on ICANotes? ICANotes offers in-person and live online training, webinars, documentation, and videos. Reviewers report that clinicians often learn navigation and note-taking quickly, while teams using complex assessments, billing, or broader features may need more time. Ongoing training, one-on-one guidance, and support can help users build confidence. Answer based on 27 reviews Getting Started and Support ### What customer support options does ICANotes offer, and how do users rate the experience? ICANotes offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe staff as courteous, knowledgeable, and quick to respond, with helpful training. However, some report delayed responses, unanswered calls, inconsistent guidance, and unresolved technical issues. Answer based on 64 reviews Ease of use ### How easy is ICANotes to use for behavioral health documentation? ICANotes makes behavioral health documentation approachable with templates, guided note entry, and training resources. Clinicians and new staff often find client records, assessments, and progress notes easy to manage, while some users encounter a dated interface, slow loading, confusing billing workflows, and less intuitive chart updates or document handling. Answer based on 58 reviews ## Features AI summary Based on 2,869 Mental Health reviews Capterra data shows that buyers of mental health software rank the following features as their top priorities: - **HIPAA Compliant** (**76%** of reviewers rated this feature as critical) - **Charting** (**57%**) - **EMR/EHR** (**59%**) ICANotes supports all three of the features reviewers rate most important: **HIPAA Compliant**, **Charting**, and **EMR/EHR**. Together, these capabilities help mental health practices protect patient information, document care accurately, and maintain complete electronic records, allowing teams to manage clinical workflows more efficiently and support consistent patient care. HIPAA Compliant 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Charting 4.3 (18) 83.33% of 18 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. EMR/EHR 3.8 (15) 60.00% of 15 reviewers that rated this feature as important or highly important Create and securely store digital patient records Document Management 4.8 (17) 100.00% of 17 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Calendar Management 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Customizable Reports 4.8 (16) 100.00% of 16 reviewers that rated this feature as important or highly important Alter the layout and content of reports ICANotes 65 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Case Notes: Access and track notes regarding case activities and updates within case files - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Clinic Interoperability: Securely transfer, access, exchange, integrate or use data with different providers or systems - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Document Management: Store, manage, and track all electronic documents in a centralized location - Drug Reference Database: Electronic storage of drug information such as name, brand, appearance, etc. - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - EMR/EHR: Create and securely store digital patient records - For Group Therapy: For mental health professionals providing therapy to multiple patients at the same time - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Psychiatrists: Must serve psychiatrists/psychiatric practices - For Substance Abuse Therapy: For mental health professionals that specialize in substance abuse therapy/programs - Forms Management: Store, manage and track all forms in a centralized location - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - In-Patient Management: Care of patients who are admitted and stay in the hospital overnight - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lab Integration: Receive lab results electronically - Live Chat: Ability to chat online in real time - Medical Billing: Manage billing and payments for a healthcare provider - Medication Alerts/Warnings: Alerts/warnings for potential allergies or interactions triggered by medications - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Multi-Location: Manage and support multiple locations - ONC-ATCB Certified: Certified for healthcare IT products based on the results from ONC-ATL - Outcome Assessment Tools: Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Prescription Management: Prescribing, renewing, and keeping a record of the medicines given to an individual or animal - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Messaging: Exchange messages in a secure and encrypted manner - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Telemedicine: Meet with patients remotely - Teletherapy: Provide online therapy to patients/clients through secure video sessions - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.0 (107) 4.0 Based on 107 reviews ## Pricing Value for money 4.1 (92) Free Trial [View pricing plan details](https://www.capterra.com/p/17102/ICANotes/pricing/) Full-Time Prescribing Clinician $213.00 Per User,Per Month It includes: - Billing - Charting- Psychiatry - Document Management - Group Therapy - Integrations - Messaging - ONC-ATCB Certification - Patient Portal - Practice Management- Appointment Reminders - Scheduling - Security - Telehealth - e-Prescribing Full-Time Non-Prescribing Clinician $75.00 Per User,Per Month It includes: - Billing - Charting-Therapy - Document Management - Group Therapy - Integrations - Messaging - ONC-ATCB Certification - Patient Portal - Practice Management- Appointment Reminders - Scheduling - Security - Telehealth - Couples Therapy - Case Management - Charting-Psychiatric Rehabilitation (PRP) Part-Time Prescribing Clinician $138.00 Per User,Per Month It includes: - Billing - Charting- Psychiatry - e-Prescribing - Document Management - Group Therapy - Integrations - Messaging - ONC-ATCB Certification - Patient Portal - Practice Management- Appointment Reminders - Scheduling - Security - Telehealth Part-Time Non-Prescribing Clinician $45.00 Per User,Per Month It includes: - Billing - Charting-Therapy - Document Management - Group Therapy - Integrations - Messaging - ONC-ATCB Certification - Patient Portal - Practice Management- Appointment Reminders - Scheduling - Security - Telehealth - Charting-Case Management - Charting-Psychiatric Rehabilitation (PRP) Part-Time Notes Only Plan (Non-Prescriber Only) $35.00 Per User,Per Month It includes: - Charting-Therapy - Charting-Case Management - Charting-Psychiatric Rehabilitation (PRP) Full-Time Notes Only $55.00 Per User,Per Month It includes: - Charting-Psychiatric Rehabilitation (PRP) - Charting-Case Management - Charting-Therapy Value for money 4.1 (92) 4.1 Based on 92 reviews ## Integrations [ AdvancedEHR](https://www.capterra.com/p/114601/AdvancedEHR/)[ Waystar](https://www.capterra.com/p/45512/ZirMed/)[ Inovalon Provider Cloud](https://www.capterra.com/p/162841/Inovalon-Provider-Cloud/)[ AdvancedMD for Mental Health](https://www.capterra.com/p/183961/AdvancedMD-for-Mental-Health/)[ Quest](https://www.capterra.com/p/10018546/Quest/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (125) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (125) 4.3 Based on 125 reviews ## User reviews Overall rating 4.1 Based on 130 reviews Filter by rating Counts reflect reviews available in this feed. 5(70) 4(28) 3(14) 2(7) 1(11) Mentioned topic Recent reviews first, then most helpful RE Reviewer Clinical Director Used the software for: I used a free trial ### "ICANotes can complete documentation notes in under 15 minutes" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 6, 2026 Pros What I liked most about ICANotes is the simplicity in treatment planning and the value for the monthly cost. Seamless appointment scheduling and patient outcome reports. Cons What I liked least was that I could not customize prefilled notes based on only my line of business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer ADMINISTRATIVE ASSISTANT Used the software for: 3-5 years ### "I LOVE ICANOTES" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2025 For the most part, I have had EXCELLENT experiences with ICANotes. I have loved all the people that I have worked with. Pros I love the accessibility to all our client information. Like when I am doing the billing, I can access the chart of a particular client if they do not validate and I need to change information on the chart (i.e. demographics or insurance information) Cons I don't have any issues with ICANotes at this time. I am considering adding more features to our profile Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Certified Peer Recovery Specialist Used the software for: Less than 1 year ### "I Can document with ICANotes!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2025 I was able to review material as many times as I wanted and when I wanted. The applications were good. Pros The ability to sign-up for tutorials and have access to video recorded learning material was very helpful. Cons I'm a Certified Peer Recovery Specialist' and most of the contents are geared to clinicians. It could be more user friendly for non- clinical personal. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Enjoying It" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2025 Overall, I am enjoying my experience with ICANotes. The EHR assists with streamlining appointment scheduling and documentation. Pros I like the ease of useability. ICANotes allows me the comfort of staying current on documentation. The Cons I have not identified anything that I like least about ICANotes. So far, there is nothing that I dislike about the EHR platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Administrative Assistant, receptionist, and scheduling coordinator Used the software for: 1-3 years ### "Very Helpful in the Medical Industry " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2022 Overall this was a great experience. I would absolutely recommend this to anyone in need of a good scheduling system. Pros I really liked how easy to use this was for scheduling patients and for records. Cons It would often mess up for one reason or another and the entire system would be down and unusable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Nicole A. Victim Advocate Used the software for: Less than 1 year ### "Save a ton of time with ICANotes " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 2, 2025 This is a powerful program that can be great to document quickly when you have several clients or notes to enter.. for a big agency that is helpful... Pros The smart narrative charting feature is really awesome, it helps with developing narrative style notes based on select phrases and keywords commonly used. The notes are also automatically coded for medical necessity which helps in being prepared for an audit.. Cons The templates are extensive however customizing them is limited, and there is no mobile app... The pricing can feel expensive for a small practice... a bigger practice / agency will benefit more from ICANotes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer NP Used the software for: Less than 1 year ### "Response to ICAnotes" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 1/10 June 18, 2025 Very difficult to navigate. Hard to understand. Notes difficult to navigate somehow I am struggling with this. Pros Well, the notes are so difficult to navigate. I cannot tell. But with continued use the problem may resolve. Cons The system is very difficult to navigate, hard to compile notes. I complete loss information from one note. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer owner Used the software for: 3-5 years ### "ICANotes is the biggest reason for my success" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2025 It has truly been the difference between success and failure for me. There is not way I would be this successful in private practice right now were it not for ICanotes. Pros Customer service, trainers, ease of use of system once you get to know it, Readability enhancer is great in its infancy. Cons Billing process can be confusing at times. I suspect I would be lost if it wasn't for the billing god \[sensitive content hidden\]. Please buy him a vehicle with a removable top to honor him. Readability enhancer at times does not go far enough. External audit reviewers (AAPC) still find readability enhancer often makes it sound "cut and pasted" from one note to another. Wish there was a credentialing piece to Innovalon/Icanotes. It would make it a much better "one stop shopping" experience. And I still laugh every time I say the phrase ICANotes...... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Nurse Practitioner Used the software for: 3-5 years ### "I can Note review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 24, 2025 overall is a great experience. Is user friendly, modern, up to date and progressive and comprehensive. Pros I like the ease of accessibility. The ability to tailor the EMR to meet the demands of your practice and clientele. The dedicated support and the feasibility of integrating information to the patient record and chart. Cons when the EMR is down and notification of this event can be timelier and wait time for enquiries can be cumbersome. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Clinician Used the software for: 3-5 years ### "Excellent service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 24, 2025 Great. It took a while to learn but am doing so daily. The trainings are important for our growth. I love the fact that if you cannot be in the training in person, you can watch it later. I love the consistency in reaching out to providers Pros Conciseness so you can make your choice and modify when needed. It is refreshing to know that there are things that can be used to make the work easier and that you can move faster especially when you have a lot to do. Cons Nothing. It is ok. I would have hoped that other buttons could be more added to make it easier to punch things in especially when have to use the word or phrases more often. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/17102/ICANotes/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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