---
title: "ICANotes Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about ICANotes Software - reviews, pricing plans, popular comparisons to other Mental Health products and more."
source_url: "https://www.capterra.com/p/17102/ICANotes/"
page_type: "product"
language: "en"
---

# 

 ICANotes Software Review 2026: Features, Integrations, Pros & Cons

Last updated on August 3, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

ICANotes

## What is ICANotes?

ICANotes is the premier EHR for the behavioral health specialty. We work with all clinical disciplines in both outpatient and inpatient settings to deliver the most clinically robust and intuitive charting solution for this specialty. ICANotes offers the only 100% fully configured EHR available for behavioral health and addiction treatment. Designed by a psychiatrist, ICANotes is a customizable certified EHR and practice management solution that is ideal for practices of all sizes.

## What is ICANotes used for?

[Mental Health](https://www.capterra.com/mental-health-software/)[Psychiatry Electronic Medical Records](https://www.capterra.com/psychiatry-electronic-medical-records-emr-software/)[Mental Health EHR](https://www.capterra.com/mental-health-ehr-software/)

Recognitions

Shortlist

Top alternative

Featured

Overall rating

Based on 130 user reviews

Reviews sentiment

Positive

75%

Neutral

13%

Negative

12%

Starting price

$213

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

-   Mental Health / 2026

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for ICANotes?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.icanotes.com&name=ICANotes)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### ICANotes

4.1 (130)

VS.

[4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/)

Starting Price

$213

Per User, Per Month

Starting Price

$49

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.2 (130)

Ease Of Use

4.4 (858)

Value For Money

4.1 (92)

Value For Money

4.3 (785)

Customer Service

4.3 (125)

Customer Service

4.4 (762)

## ICANotes alternatives

[4.4 (1,051)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[4.2 (339)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

79%

of reviewers

rated it above 4 stars

[4.5 (198)](https://www.capterra.com/p/73807/BestNotes/reviews/)

Starting price

$59.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (969)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/)

Starting price

$69.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/17102/ICANotes/alternatives/)

## FAQs about ICANotes

Overview

### What problems does ICANotes solve?

ICANotes solves slow, inconsistent behavioral health documentation by speeding assessments, progress notes, treatment plans, screening tools, and e-prescribing in one workflow. It reduces duplicated charting, paper files, and hard-to-read notes while improving collaboration on shared client records. Therapists, psychiatrists, SUD programs, private practices, and multi-clinician agencies benefit most.

Answer based on 113 reviews

Overview

### Which roles and teams benefit most from ICANotes?

ICANotes is most used by behavioral health clinicians, including therapists, psychiatrists, psychologists, nurse practitioners, and social workers, who need efficient documentation, treatment planning, and progress notes. Clinical directors, office managers, and billing teams benefit from streamlined scheduling, compliance oversight, claims workflows, and practice operations across mental health settings.

Answer based on 122 reviews

Talk to an expert

### More questions?

Ask our experts

Overview

### What company size and industries is ICANotes built for?

ICANotes is built primarily for small behavioral health practices, with 99% of reviewers from small businesses and 65% in mental health care. It serves mental health clinicians in inpatient and outpatient settings, with additional use across hospital and health care at 16% and medical practices at 7%.

Answer based on 130 reviews

Features and Usability

### What are the key features of ICANotes?

ICANotes includes core behavioral health documentation tools like case notes, therapy notes, initial assessments, and treatment planning, with customizable templates and forms. Differentiating features include button-driven charting, linked treatment plans and progress notes, e-prescribing with medication management, and integrated billing, scheduling, patient portal, and teletherapy capabilities.

Answer based on 64 reviews

Pricing

### How much does it cost and what fees or limitations are included?

ICANotes starts at $35/user/month for the Part-Time Notes Only plan, with a free trial available. Other options include the $45 Part-Time Non-Prescribing, $55 Full-Time Notes Only, $75 Full-Time Non-Prescribing, $138 Part-Time Prescribing, and $213 Full-Time Prescribing plans. Reviewers call it reasonably priced, though some small practices find part-time pricing expensive.

Answer based on 19 reviews

Integrations

### Which third-party tools and platforms does ICANotes integrate with?

ICANotes integrates with AdvancedMD EHR for billing workflows, with reviewer-confirmed use of that connection. Official catalog listings also show integrations with AdvancedMD for Mental Health, Inovalon Provider Cloud, Quest, and Waystar, covering EHR, provider network, lab, and revenue cycle needs.

Answer based on 16 reviews

Getting Started and Support

### How easy is it to onboard and train a team on ICANotes?

ICANotes offers in-person training, live online sessions, webinars, documentation, and videos, giving teams several ways to learn. Clinicians and regular users often get comfortable quickly with notes and navigation, while admins, billers, and users learning assessments or advanced features may need more time and hands-on support.

Answer based on 27 reviews

Getting Started and Support

### What customer support options does ICANotes offer, and how do users rate the experience?

ICANotes offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Many users describe support as fast, available, and helpful, with useful training and follow-up. Others report inconsistent technical help, delayed responses, billing disputes, and unresolved product issues when problems persist.

Answer based on 64 reviews

Ease of use

### Is ICANotes easy to use for behavioral health practices?

ICANotes makes daily charting easier for many behavioral health practices through templates, quick-click notes, and straightforward client records. Many clinicians find training and onboarding manageable, especially for documentation and assessments, though some users report slow performance, dated screens, confusing billing steps, and navigation issues in certain workflows.

Answer based on 58 reviews

## Features

AI summary

Based on 2,845 Mental Health reviews

Capterra data shows that buyers of Mental Health software rank the following features as their top priorities:

-   **HIPAA Compliant** (**76%** of reviewers rated this feature as critical)
-   **Charting** (**57%**)
-   **EMR/EHR** (**59%**)

ICANotes supports all three features that reviewers consider most important: HIPAA Compliant, Charting, and EMR/EHR. Together, these capabilities help mental health practices protect patient information, maintain accurate clinical records, and manage documentation within a single system, allowing teams to deliver care more efficiently and stay aligned with compliance requirements.

HIPAA Compliant

3.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Compliant with HIPAA, which sets standards for sensitive patient data protection

Charting

4.3 (18)

83.33% of 18 reviewers that rated this feature as important or highly important

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

EMR/EHR

3.8 (15)

60.00% of 15 reviewers that rated this feature as important or highly important

Create and securely store digital patient records

Document Management

4.8 (17)

100.00% of 17 reviewers that rated this feature as important or highly important

Store, manage, and track all electronic documents in a centralized location

Calendar Management

4.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Track and manage schedules and meetings via an integrated calendar

Customizable Reports

4.8 (16)

100.00% of 16 reviewers that rated this feature as important or highly important

Alter the layout and content of reports

ICANotes 65 features

### All Features
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling
- Appointment Scheduling: Schedule appointments via a calendar
- Billing & Invoicing: Create, manage, and send invoices or bills to customers
- Calendar Management: Track and manage schedules and meetings via an integrated calendar
- Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs
- Case Notes: Access and track notes regarding case activities and updates within case files
- Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.
- Claims Management: Process of submitting and following up on claims with insurance companies
- Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate
- Clinic Interoperability: Securely transfer, access, exchange, integrate or use data with different providers or systems
- Coding Assistance: Automatically generates E/M codes based on information collected during patient charting
- Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders
- Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email
- Customizable Forms: Customize contracts and forms to collect specific information
- Customizable Reports: Alter the layout and content of reports
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action
- Document Management: Store, manage, and track all electronic documents in a centralized location
- Drug Reference Database: Electronic storage of drug information such as name, brand, appearance, etc.
- E-Prescribing: Transmit prescriptions to pharmacies electronically
- Electronic Payments: Electronically collect payments for goods or services
- Electronic Signature: Digitally sign online documents
- EMR/EHR: Create and securely store digital patient records
- For Group Therapy: For mental health professionals providing therapy to multiple patients at the same time
- For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc.
- For Psychiatrists: Must serve psychiatrists/psychiatric practices
- For Substance Abuse Therapy: For mental health professionals that specialize in substance abuse therapy/programs
- Forms Management: Store, manage and track all forms in a centralized location
- HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection
- Historical Reporting: Information, data and reports that are being tracked over time
- In-Patient Management: Care of patients who are admitted and stay in the hospital overnight
- Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc.
- Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims
- Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes
- Lab Integration: Receive lab results electronically
- Live Chat: Ability to chat online in real time
- Medical Billing: Manage billing and payments for a healthcare provider
- Medication Alerts/Warnings: Alerts/warnings for potential allergies or interactions triggered by medications
- Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects
- Multi-Location: Manage and support multiple locations
- ONC-ATCB Certified: Certified for healthcare IT products based on the results from ONC-ATL
- Outcome Assessment Tools: Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients
- Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more
- Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc.
- Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details
- Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more
- Prescription Management: Prescribing, renewing, and keeping a record of the medicines given to an individual or animal
- Reminders: Timed notification for any upcoming task, deadline, appointment, or activity
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue
- Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals
- Scheduling: Plan availability and assign specific time slots for tasks and resources
- Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria
- Secure Messaging: Exchange messages in a secure and encrypted manner
- Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information
- Telemedicine: Meet with patients remotely
- Teletherapy: Provide online therapy to patients/clients through secure video sessions
- Template Management: Create, save, and re-purpose templates for emails, forms, etc.
- Therapy Notes: Tools to help therapists document, record, and recall patient encounters
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress
- Workflow Management: Create, design and manage workflows for repetitive tasks

---

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Features

4.0 (107)

4.0

Based on 107 reviews

## Pricing

Value for money

4.1 (92)

Free Trial

[View pricing plan details](https://www.capterra.com/p/17102/ICANotes/pricing/)

Full-Time Prescribing Clinician

$213.00

Per User,Per Month

It includes:

-   Billing
-   Charting- Psychiatry
-   Document Management
-   Group Therapy
-   Integrations
-   Messaging
-   ONC-ATCB Certification
-   Patient Portal
-   Practice Management- Appointment Reminders
-   Scheduling
-   Security
-   Telehealth
-   e-Prescribing

Full-Time Non-Prescribing Clinician

$75.00

Per User,Per Month

It includes:

-   Billing
-   Charting-Therapy
-   Document Management
-   Group Therapy
-   Integrations
-   Messaging
-   ONC-ATCB Certification
-   Patient Portal
-   Practice Management- Appointment Reminders
-   Scheduling
-   Security
-   Telehealth
-   Couples Therapy
-   Case Management
-   Charting-Psychiatric Rehabilitation (PRP)

Part-Time Prescribing Clinician

$138.00

Per User,Per Month

It includes:

-   Billing
-   Charting- Psychiatry
-   e-Prescribing
-   Document Management
-   Group Therapy
-   Integrations
-   Messaging
-   ONC-ATCB Certification
-   Patient Portal
-   Practice Management- Appointment Reminders
-   Scheduling
-   Security
-   Telehealth

Part-Time Non-Prescribing Clinician

$45.00

Per User,Per Month

It includes:

-   Billing
-   Charting-Therapy
-   Document Management
-   Group Therapy
-   Integrations
-   Messaging
-   ONC-ATCB Certification
-   Patient Portal
-   Practice Management- Appointment Reminders
-   Scheduling
-   Security
-   Telehealth
-   Charting-Case Management
-   Charting-Psychiatric Rehabilitation (PRP)

Part-Time Notes Only Plan (Non-Prescriber Only)

$35.00

Per User,Per Month

It includes:

-   Charting-Therapy
-   Charting-Case Management
-   Charting-Psychiatric Rehabilitation (PRP)

Full-Time Notes Only

$55.00

Per User,Per Month

It includes:

-   Charting-Therapy
-   Charting-Case Management
-   Charting-Psychiatric Rehabilitation (PRP)

Value for money

4.1 (92)

4.1

Based on 92 reviews

## Integrations

[

AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/)[

Waystar](https://www.capterra.com/p/45512/ZirMed/)[

Inovalon Provider Cloud](https://www.capterra.com/p/162841/Inovalon-Provider-Cloud/)[

AdvancedMD for Mental Health](https://www.capterra.com/p/183961/AdvancedMD-for-Mental-Health/)[

Quest](https://www.capterra.com/p/10018546/Quest/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.3 (125)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (125)

4.3

Based on 125 reviews

## User reviews

Overall rating

4.1

Based on 130 reviews

Filter by rating

5(70)

4(28)

3(14)

2(7)

1(11)

Mentioned topic

Sorted by most recent

LB

Latasha B.

Clinical Director

Mental Health Care

### "ICANotes can complete documentation notes in under 15 minutes"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

January 26, 2026

Pros

What I liked most about ICANotes is the simplicity in treatment planning and the value for the monthly cost. Seamless appointment scheduling and patient outcome reports.

Cons

What I liked least was that I could not customize prefilled notes based on only my line of business.

Alternatives considered

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

Reasons for choosing ICANotes

free trial offer longer to allow time to make an informed purchasing decision.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DL

Dawn L.

LPC

Mental Health Care

### "ICANotes - A Good Solution"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

9/10

June 28, 2025

Overall, I like using ICANotes. My notes look proessional and as mentioned my job is easier as a result.

Pros

ICANotes makes my job easier. I can complete assessments, progress and SOAP notes with ease and much quicker than manual notes and assessments.

Cons

I haven't used customer service in a long time but responses in the past could have been more timely.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MH

Maria H.

Psychotherapist

Mental Health Care

### "My experience with ICANOTES"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 28, 2025

Very good. Overall, it is very complete and not complicated. When in trouble, support service is available to solve the problem.

Pros

It’s easy to use and it covers all we need to have in our notes. Mental health status is complete and at the same time not complicated.

Cons

I would like to have access to demographics when I do the appointments. To find phone numbers I have to move to from the calendar. The price is high compared to other platforms. Cannot access telehealth using patients phone number.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ES

Ebony S.

Owner

Mental Health Care

### "Enjoying It"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 27, 2025

Overall, I am enjoying my experience with ICANotes. The EHR assists with streamlining appointment scheduling and documentation.

Pros

I like the ease of useability. ICANotes allows me the comfort of staying current on documentation. The

Cons

I have not identified anything that I like least about ICANotes. So far, there is nothing that I dislike about the EHR platform.

Switched from

[Tebra](https://www.capterra.com/p/129169/Tebra/)

I switched to save on EHR cost, and I liked the platform.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CM

Charles M.

Nurse Practitioner, Psychiatry

Health, Wellness and Fitness

### "Prescription service is poor and cumbersome "

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

1/10

June 23, 2025

Not good. Ever since the “upgrade “ to Plus, the prescription service is a headache , such that on several occasions, the patients medications have not been listed because they have been automatically “discontinued “ leading to , at least on two occasions, medication errors. On one occasion, I was told to call the prescription service myself. Further, Inovalon support is there, but sometimes I just get lip service.

Pros

Access to customer service is very good and when navigating ICANOtes + , very helpful. They spent a good amount of time and followed up on things.

Cons

It’s incredibly costly and the prescription service is not well integrated . The portal service was cumbersome. The calendar service has “accept “ and “decline” almost touching each other so a patient accidentally pushed decline. He showed me.

Reasons for choosing ICANotes

Customer service seemed to be better but now not so sure

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PW

Paulett W.

Clinician

Mental Health Care

### "Excellent service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 23, 2025

Great. It took a while to learn but am doing so daily. The trainings are important for our growth. I love the fact that if you cannot be in the training in person, you can watch it later. I love the consistency in reaching out to providers

Pros

Conciseness so you can make your choice and modify when needed. It is refreshing to know that there are things that can be used to make the work easier and that you can move faster especially when you have a lot to do.

Cons

Nothing. It is ok. I would have hoped that other buttons could be more added to make it easier to punch things in especially when have to use the word or phrases more often.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TH

TONYIA H.

ADMINISTRATIVE ASSISTANT

Mental Health Care

### "I LOVE ICANOTES"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 21, 2025

For the most part, I have had EXCELLENT experiences with ICANotes. I have loved all the people that I have worked with.

Pros

I love the accessibility to all our client information. Like when I am doing the billing, I can access the chart of a particular client if they do not validate and I need to change information on the chart (i.e. demographics or insurance information)

Cons

I don't have any issues with ICANotes at this time. I am considering adding more features to our profile

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JM

Jeanette M.

Nurse Practitioner

Mental Health Care

### "I can Note review"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 20, 2025

overall is a great experience. Is user friendly, modern, up to date and progressive and comprehensive.

Pros

I like the ease of accessibility. The ability to tailor the EMR to meet the demands of your practice and clientele. The dedicated support and the feasibility of integrating information to the patient record and chart.

Cons

when the EMR is down and notification of this event can be timelier and wait time for enquiries can be cumbersome.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LC

Linda C.

Administration

Mental Health Care

### "Adaptable and Efficient"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 19, 2025

I am very happy with ICA notes as far as easy navigation and pretty fast at achieving my tasks. Again the only delay is when in account waiting for records to load before proceeding to update.

Pros

I find ICA notes user friendly and adaptable to all all aspects of my job function in the Behavioral health Realm. I have worked on other EHR systems and this is by far the best system.

Cons

When records are loading in an account, and I am unable to proceed until the records are completed. This causes a delay with updating accounts.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CC

Carressa C.

Director of Outpatient Business Unit

Hospital & Health Care

### "Director of Outpatient Business Unit"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 19, 2025

It is has been a great experience and it has enhanced my clinical team documentation. In addition, entering documentation in this system is less time consuming.

Pros

It is user friendly and colleagues seem to be able to navigate the system with ease and confidence. New employees are not intimidated by the system.

Cons

I wish our company could utilize more features. I am awaiting the PRO version of ICANotes. I love all the trainings offered to better utilize ICANotes.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/17102/ICANotes/reviews/)

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