# ICANotes Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ICANotes the right Mental Health solution for you? Explore 130 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/17102/ICANotes/reviews --- ICANotes 4.1 (130) [View alternatives](https://www.capterra.com/p/17102/ICANotes/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of ICANotes Ease of use 4.2 Customer Service 4.3 ## Pros and Cons in Reviews MB Melissa B LMHCHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “The ICANotes platform has streamlined and cut down on the amount of time it takes for me to write progress notes substantially.“ June 14, 2025 JM Jeanette M Nurse PractitionerMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “when the EMR is down and notification of this event can be timelier and wait time for enquiries can be cumbersome.“ June 20, 2025 LB Latasha B Clinical DirectorMental Health Care, 2 - 10 employeesUsed the software for: I used a free trial. “What I liked most about ICANotes is the simplicity in treatment planning and the value for the monthly cost. “ January 26, 2026 SG Shahla G Licensed PsychologistMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “a lot: billing is too complicated; the connection with clearninghouse is very poor; the denials or non-payments do not get transferred into patients account.“ June 4, 2025 QA Queen A TherapistMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “The custom buttons and expandable ability is terrific for customizing“ June 18, 2025 LC Linda C AdministrationMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Again the only delay is when in account waiting for records to load before proceeding to update.“ June 19, 2025 LC Linda C AdministrationMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “I find ICA notes user friendly and adaptable to all all aspects of my job function in the Behavioral health Realm. “ June 19, 2025 LG Lori G Director of Social ServicesMental Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “Completing the biopsychosocial assessments - I have been here 6 weeks and still don't grasp hoe and where to complete the BPAs.“ June 13, 2025 ## Showing most helpful reviews Showing 1-25 of 130 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Administrative Assistant, receptionist, and scheduling coordinator Hospital & Health Care Used the software for: 1-2 years ### "Very Helpful in the Medical Industry " May 31, 2022 5.0 Overall this was a great experience. I would absolutely recommend this to anyone in need of a good scheduling system. Pros I really liked how easy to use this was for scheduling patients and for records. Cons It would often mess up for one reason or another and the entire system would be down and unusable. Review Source TH TONYIA H. ADMINISTRATIVE ASSISTANT Mental Health Care Used the software for: 2+ years ### "I LOVE ICANOTES" June 21, 2025 5.0 For the most part, I have had EXCELLENT experiences with ICANotes. I have loved all the people that I have worked with. Pros I love the accessibility to all our client information. Like when I am doing the billing, I can access the chart of a particular client if they do not validate and I need to change information on the chart (i.e. demographics or insurance information) Cons I don't have any issues with ICANotes at this time. I am considering adding more features to our profile Review Source MC Merlyn C. NP Mental Health Care Used the software for: Less than 6 months ### "Response to ICAnotes" June 13, 2025 3.0 Very difficult to navigate. Hard to understand. Notes difficult to navigate somehow I am struggling with this. Pros Well, the notes are so difficult to navigate. I cannot tell. But with continued use the problem may resolve. Cons The system is very difficult to navigate, hard to compile notes. I complete loss information from one note. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing ICANotes Because friend recommended who has been using it Review Source NA Nicole A. Victim Advocate Individual & Family Services Used the software for: 6-12 months ### "Save a ton of time with ICANotes " May 30, 2025 4.0 This is a powerful program that can be great to document quickly when you have several clients or notes to enter.. for a big agency that is helpful... Pros The smart narrative charting feature is really awesome, it helps with developing narrative style notes based on select phrases and keywords commonly used. The notes are also automatically coded for medical necessity which helps in being prepared for an audit.. Cons The templates are extensive however customizing them is limited, and there is no mobile app... The pricing can feel expensive for a small practice... a bigger practice / agency will benefit more from ICANotes Review Source JH John H. owner Individual & Family Services Used the software for: 2+ years ### "ICANotes is the biggest reason for my success" June 13, 2025 5.0 It has truly been the difference between success and failure for me. There is not way I would be this successful in private practice right now were it not for ICanotes. Pros Customer service, trainers, ease of use of system once you get to know it, Readability enhancer is great in its infancy. Cons Billing process can be confusing at times. I suspect I would be lost if it wasn't for the billing god \[sensitive content hidden\]. Please buy him a vehicle with a removable top to honor him. Readability enhancer at times does not go far enough. External audit reviewers (AAPC) still find readability enhancer often makes it sound "cut and pasted" from one note to another. Wish there was a credentialing piece to Innovalon/Icanotes. It would make it a much better "one stop shopping" experience. And I still laugh every time I say the phrase ICANotes...... Review Source JM Jeanette M. Nurse Practitioner Mental Health Care Used the software for: 2+ years ### "I can Note review" June 20, 2025 5.0 overall is a great experience. Is user friendly, modern, up to date and progressive and comprehensive. Pros I like the ease of accessibility. The ability to tailor the EMR to meet the demands of your practice and clientele. The dedicated support and the feasibility of integrating information to the patient record and chart. Cons when the EMR is down and notification of this event can be timelier and wait time for enquiries can be cumbersome. Review Source PW Paulett W. Clinician Mental Health Care Used the software for: 2+ years ### "Excellent service" June 23, 2025 5.0 Great. It took a while to learn but am doing so daily. The trainings are important for our growth. I love the fact that if you cannot be in the training in person, you can watch it later. I love the consistency in reaching out to providers Pros Conciseness so you can make your choice and modify when needed. It is refreshing to know that there are things that can be used to make the work easier and that you can move faster especially when you have a lot to do. Cons Nothing. It is ok. I would have hoped that other buttons could be more added to make it easier to punch things in especially when have to use the word or phrases more often. Review Source KS Kyle S. Counselor, Case Manager Hospital & Health Care Used the software for: 1-2 years ### "After using multiple EHR services, I have found one I prefer to stick with. " June 13, 2025 5.0 I have used EHR systems such as: Kipu, Carelogic, Sunwave, and others I can't even remember at this point. I would say my favorite is now Ican. Pros I appreciate the ease of use. I can find notes, client's demographic information, make updates and changes quickly. Cons At times this blue bar comes up at the bottom of the screen and I can't remove it. It makes the screen size slightly off on my screen, however, nothing to actually complain about! Review Source CC Carressa C. Director of Outpatient Business Unit Hospital & Health Care Used the software for: 1-2 years ### "Director of Outpatient Business Unit" June 19, 2025 5.0 It is has been a great experience and it has enhanced my clinical team documentation. In addition, entering documentation in this system is less time consuming. Pros It is user friendly and colleagues seem to be able to navigate the system with ease and confidence. New employees are not intimidated by the system. Cons I wish our company could utilize more features. I am awaiting the PRO version of ICANotes. I love all the trainings offered to better utilize ICANotes. Review Source Cal R. Practice Owner LPC Mental Health Care Used the software for: 6-12 months ### "Downhill this year" April 30, 2024 3.0 It was fine for a while. Charting is made easier with the buttons, it genuinely can be great even if the system takes a while to get used to and is very clunky and outdated looking. However the lack of support I have experienced after the Change Healthcare issue in February has really soured me on icannotes. It is going on 2 months now and I still haven't been able to get claims in despite being tech savvy and sending in many support tickets. Pros It does make charting more streamlined. You need to add a lot of your own buttons for compliance with various insurance companies but it feels fairly robust. Cons Claims integration with inavalon has been a complete nightmare since the switch and I have been frustrated by the lack of support. The learning curve for getting comfortable with charting in icannotes was about average when I started. I wish there was more customization. I have a lot of extra buttons on my screen that I will never need. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Review Source DLW Dr L W. Doctor Mental Health Care Used the software for: 2+ years ### "Great EHR! Great System!" June 18, 2025 5.0 Pros Efficiency ! Excellent! This is a great site for mental health care professionals. It is always efficient and running well. No bugs Cons I love Icanotes. I don't have any issues to report or do I have any problems. I would definitely recommend to other people. Review Source LG Lori G. Director of Social Services Mental Health Care Used the software for: Less than 6 months ### "Psychosocial assesstments in ICanotes" June 13, 2025 5.0 I am having problems grasping how to complete these assessments. Do you have a training session on BPAs? Pros The pre-written button options are great, however I tell my social workers that I also want some patient specific info included. Cons Completing the biopsychosocial assessments - I have been here 6 weeks and still don't grasp hoe and where to complete the BPAs. Review Source AJ Agnes J. LMHC Mental Health Care Used the software for: 1-2 years ### "Happy Customer with Icanotes" June 19, 2025 4.0 I am overall satisfied with the way my notes look at the end of my sessions, clear and professional. Pros The drop down options , the amount of assessments and the structure of how they assist in note writing. Most importantly the assistance if you need help Cons At times it freezes, but not many times and when it has frozen I have received assistance from their support Review Source CS Chandra S. PMHNP-BC Health, Wellness and Fitness Used the software for: I used a free trial ### "Could be a great product" September 21, 2024 4.0 Seems like a good product but company worker ruined experience for me. Pros The EMR made sense. It was simple and easy accessing the information you needed. Cons The employee who was giving me the demonstration seemed like she did not want to show me all of the product. She seemed busy and as if she didn’t care either way if I selected that product. Being very limited in technological intelligence, I saw this as a preview of how the support system would be within this company. I went with another company because they eased my mind. Reason for choosing ICANotes I did not Review Source CN Christine N. Billing Manager/Compliance Officer Mental Health Care Used the software for: 6-12 months ### "Very Basic Program , could be great but needs to be updated" February 20, 2018 3.0 It is easy to use and easy to train new employees to use it. Pros Overall it is simple to train new Mental health techs for our Mental health rehab ( community based services) It is easy to access from the field, but clicking is difficult because of the way you must click when using it on a tablet or smart phone. The system is relatively easy to use for those new to the industry. It is less expensive than many of the other integrated programs, BUT once you realize you now pay for the ehr/billing program and now you are gettiing a seperate bill for the clearing house and you are having to pay a monthly fee for each mental health tech and each licensed person both to icn and to a clearinghouse, it is suddenly much more expensive than using a high end integrated service. Cons The billing software is a horrible, with repeated problems and errors, very limited audit trail, very limited ability to speak with the best clearing houses, relegated to smaller, less advanced clearing houses, lots of lag, slow at times, notes that are saved disappear, lots of weird glitches that tech support has no clue on how to resolve the issues. It is too busy to look at, if you are dealing with it all day long, it is fussy and cluttered. The report system both on the ehr side and the billing side are weak at best. There are many reports that we used in our previous software that are not available, There is no end of day processing and end of day report available. It is built on an old coding platform and needs to be modernized, it could be the best in the industry, it does a lot of basic things right.. Uploading files and downloading files or reports is not easy, you have to log into a different website, which is again time consuming if you are attempting to run reports, export them into excel etc, it cant be done on the main website, you run the report, then rather than just export it, you have to click export then go log on to a different website to retrieve it. It needs more integration. Everything feels like it was added on and just hanging on in piecemeal fashion to the original ehr.. the ehr is solid, good and great to use. I wish it was abit more flexible where you could add fields or have a form uploaded and then be usable in the system Review Source JS Jennifer S. MA Medical Practice Used the software for: 2+ years ### "do not purchase ever" October 17, 2022 1.0 no support from customer support. They are not knowledgeable about their own system and not easily assessable. Pros nothing I truly have nothing positive to say Cons everything there is nothing that works the way it should Switched from [Phreesia](https://www.capterra.com/p/131633/Phreesia/)[Epic](https://www.capterra.com/p/126804/Epic/)[Intergy](https://www.capterra.com/p/122222/Vitera-Intergy-EHR/) changed companies Review Source LA Lynda A. Nurse Practitioner Mental Health Care Used the software for: 1-2 years ### "Death by 1000 clicks!" March 22, 2019 1.0 Lately I have been calling them every day for IT support and although it says I am first in line, nobody answers the phone. I also try to live chat at the same time and they will take over my computer run a "test" and say everything is fine. If it is so fine, why as soon as I resume use do the same problems occur? Pros When it works, it has good features that make charting faster and easier. Cons It has issues 5 out of 5 days a week. It is impossible to go directly to the chart room so that starts the day off totally wrong since that is where you are most likely to go to get your patient chart. Then when you can get the chart it decides when you can actually document in the chart . I wait a long time for a blue ring to stop going round and round and I also wait a really long time for something that says a find is in progress and processing inquiry. I get a coffee cup with steam several times a day as well and I have no idea what that icon means. Does mean, your patient will wait while you go get a coffee of coffee and we get this software working? Review Source LG Linda G. Licensed Clinical Social Worker Mental Health Care Used the software for: 2+ years ### "ICANotes works for me" April 3, 2020 5.0 Pros I can breeze through the progress notes and intersperse information of the current session. Notes are comprehensive which allows me to feel secure of proving medically necessary treatment. Support is very good in all areas, such as sales, technical support, and one-one training. It did take me some time to really learn the software. I really need to learn more in order to better utilize the software. Cons I was disappointment there wasn't a website that could be integrated, and there was no telehealth software. Although, I understand Icanotes will soon be adding telehealth as a feature very soon. Review Source JR Jared R. Director Used the software for: ### "Excellent Platform for Integrated Care Practice" May 21, 2016 5.0 ICANotes has been a solid system providing the flexibility and compatibility needed in today's complex healthcare system(s). Initially and even today, ICANotes promotes itself as a behavioral health platform. However, as a larger Integrated Care private practice with over 30+ users and a multidisciplinary team of professionals this EHR has been able to meet every need we have had and more. The platform does require improvements to hopefully navigate away from being accessed through RDP (remote desktop) only, but this among other things the ICA team tackles head on and I cannot say enough about their support team(s) from sales to development and EDI. We continue to use ICA with confidence knowing that if/when we have a need it will be met promptly by a team that is knowledgeable in today's ever changing healthcare world, but a team that is also small enough to care making us feel they are truly "Pro-Provider" which is rare among the corporate world of electronic health record systems. We use every feature daily including e-Rx., assessment & clinical documentation, billing and laboratory result integration. ICANotes has nearly every feature for full clinical practice management outside of specific accounting capabilities and a time-clock - everything else happens in ICA. Our practice has been satisfied overall based on our direct experience with the software and our relationships with the people behind it. EHR can be a scary leap to take (especially for the one(s) paying the bills), but I am confident we made the right choice based on our unique practice and needs. Review Source KA Kaitlyn A. Director of Clinical Programming Hospital & Health Care Used the software for: 1-2 years ### "Icanotes review " September 7, 2022 4.0 My overall experience with icanotes has been positive. Pros I like that it has pre-populated tabs for use on assessments, group note topics already compiled, and treatment plans goals etc to go hand in hand with sud diagnosis Cons The only downside of the system is how long it takes to compile notes, log on to the actual system, etc. Review Source KG Keisha G. Provider Mental Health Care Used the software for: 6-12 months ### "The review" October 22, 2021 3.0 I did not prefer it compared to another software. Pros Clickable options. But there’s many that are not as relevant. Cons It’s too saturated. Too hard to do tx plans in it as well. Alternatives considered [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing ICANotes It was chosen by agent Review Source JR Jillian R. LPC-IT Mental Health Care Used the software for: 2+ years ### "Slightly satisfied. " June 7, 2017 3.0 We would appreciate a patient portal or mobile capabilities (i.e. tablets, smart phones, etc). Pros We appreciate the versatility with creating initial assessment or progress notes (i.e. tabs, buttons, etc.). Cons We have had consistent troubles getting claims correctly prepped. Information will be dropped or added incorrectly. Current example with ticket #: 104307 Review Source ML Michael L. Intake Coordinator Mental Health Care Used the software for: 2+ years ### "ICANotes Review" December 14, 2016 2.0 I have mixed views regarding ICANotes. The company sent out a representative to address agency-specific needs and did not follow-up regarding this meeting. In fact, an employee of the organization is no longer, and issues are still unresolved. Pros Ease of use, access to customer service via online chat. Cons Changes are often overlooked or non-significant. Review Source DG Deirdre G. IBO/CSP Medical Practice Used the software for: 1-2 years ### "Works Really Well for What I Need" January 4, 2019 5.0 Pros Works really well and does exactly what I need it to do. I used it to transcribe medical notes for an occupation health facility. Cons Worked well but it can be a bit slow sometimes. I can recall losing data, but I was ale to fully recover Review Source JR Janet R. Therapist Mental Health Care Used the software for: Less than 6 months ### "User Friendly Great Customer Service " November 12, 2020 5.0 My experience has been extremely positive. I cannot recommend it enough. Pros It is user friendly and makes completing notes a breeze. The customer service and training is amazing. It is by far the best I have ever used. The teletherapy is smooth, portal is user friendly and effective. Forms can be customized. There is an extensive library of screening tools that can be used in session or sent to clients. I am amazed by the resources. Cons That I did not try it sooner. There is a learning curve. It appears a little antiquated. However they are in the process of an update that will resolve this issue. Reason for choosing ICANotes I had used therasoft and medisoft. Both were not user friendly and billing was a nightmare. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.