# ICANotes Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ICANotes the right Mental Health solution for you? Explore 130 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/17102/ICANotes/reviews --- ICANotes 4.1 (130) [View alternatives](https://www.capterra.com/p/17102/ICANotes/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ICANotes Ease of use 4.2 Customer Service 4.3 ## Pros and Cons in Reviews MB Melissa B LMHCHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “The ICANotes platform has streamlined and cut down on the amount of time it takes for me to write progress notes substantially.“ June 14, 2025 SG Shahla G Licensed PsychologistMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “a lot: billing is too complicated; the connection with clearninghouse is very poor; the denials or non-payments do not get transferred into patients account.“ June 4, 2025 LB Latasha B Clinical DirectorMental Health Care, 2 - 10 employeesUsed the software for: I used a free trial. “What I liked most about ICANotes is the simplicity in treatment planning and the value for the monthly cost. “ January 26, 2026 JM Jeanette M Nurse PractitionerMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “when the EMR is down and notification of this event can be timelier and wait time for enquiries can be cumbersome.“ June 20, 2025 NA Nicole A Victim AdvocateIndividual & Family Services, 2 - 10 employeesUsed the software for: 6-12 months. “This is a powerful program that can be great to document quickly when you have several clients or notes to enter.. for a big agency that is helpful...“ May 30, 2025 LC Linda C AdministrationMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Again the only delay is when in account waiting for records to load before proceeding to update.“ June 19, 2025 QA Queen A TherapistMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “The custom buttons and expandable ability is terrific for customizing“ June 18, 2025 LG Lori G Director of Social ServicesMental Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “Completing the biopsychosocial assessments - I have been here 6 weeks and still don't grasp hoe and where to complete the BPAs.“ June 13, 2025 ## Showing most helpful reviews Showing 1-25 of 130 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Administrative Assistant, receptionist, and scheduling coordinator Hospital & Health Care Used the software for: 1-2 years ### "Very Helpful in the Medical Industry " May 31, 2022 5.0 Overall this was a great experience. I would absolutely recommend this to anyone in need of a good scheduling system. Pros I really liked how easy to use this was for scheduling patients and for records. Cons It would often mess up for one reason or another and the entire system would be down and unusable. Review Source TH TONYIA H. ADMINISTRATIVE ASSISTANT Mental Health Care Used the software for: 2+ years ### "I LOVE ICANOTES" June 21, 2025 5.0 For the most part, I have had EXCELLENT experiences with ICANotes. I have loved all the people that I have worked with. Pros I love the accessibility to all our client information. Like when I am doing the billing, I can access the chart of a particular client if they do not validate and I need to change information on the chart (i.e. demographics or insurance information) Cons I don't have any issues with ICANotes at this time. I am considering adding more features to our profile Review Source MC Merlyn C. NP Mental Health Care Used the software for: Less than 6 months ### "Response to ICAnotes" June 13, 2025 3.0 Very difficult to navigate. Hard to understand. Notes difficult to navigate somehow I am struggling with this. Pros Well, the notes are so difficult to navigate. I cannot tell. But with continued use the problem may resolve. Cons The system is very difficult to navigate, hard to compile notes. I complete loss information from one note. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing ICANotes Because friend recommended who has been using it Review Source NA Nicole A. Victim Advocate Individual & Family Services Used the software for: 6-12 months ### "Save a ton of time with ICANotes " May 30, 2025 4.0 This is a powerful program that can be great to document quickly when you have several clients or notes to enter.. for a big agency that is helpful... Pros The smart narrative charting feature is really awesome, it helps with developing narrative style notes based on select phrases and keywords commonly used. The notes are also automatically coded for medical necessity which helps in being prepared for an audit.. Cons The templates are extensive however customizing them is limited, and there is no mobile app... The pricing can feel expensive for a small practice... a bigger practice / agency will benefit more from ICANotes Review Source JH John H. owner Individual & Family Services Used the software for: 2+ years ### "ICANotes is the biggest reason for my success" June 13, 2025 5.0 It has truly been the difference between success and failure for me. There is not way I would be this successful in private practice right now were it not for ICanotes. Pros Customer service, trainers, ease of use of system once you get to know it, Readability enhancer is great in its infancy. Cons Billing process can be confusing at times. I suspect I would be lost if it wasn't for the billing god \[sensitive content hidden\]. Please buy him a vehicle with a removable top to honor him. Readability enhancer at times does not go far enough. External audit reviewers (AAPC) still find readability enhancer often makes it sound "cut and pasted" from one note to another. Wish there was a credentialing piece to Innovalon/Icanotes. It would make it a much better "one stop shopping" experience. And I still laugh every time I say the phrase ICANotes...... Review Source JM Jeanette M. Nurse Practitioner Mental Health Care Used the software for: 2+ years ### "I can Note review" June 20, 2025 5.0 overall is a great experience. Is user friendly, modern, up to date and progressive and comprehensive. Pros I like the ease of accessibility. The ability to tailor the EMR to meet the demands of your practice and clientele. The dedicated support and the feasibility of integrating information to the patient record and chart. Cons when the EMR is down and notification of this event can be timelier and wait time for enquiries can be cumbersome. Review Source PW Paulett W. Clinician Mental Health Care Used the software for: 2+ years ### "Excellent service" June 23, 2025 5.0 Great. It took a while to learn but am doing so daily. The trainings are important for our growth. I love the fact that if you cannot be in the training in person, you can watch it later. I love the consistency in reaching out to providers Pros Conciseness so you can make your choice and modify when needed. It is refreshing to know that there are things that can be used to make the work easier and that you can move faster especially when you have a lot to do. Cons Nothing. It is ok. I would have hoped that other buttons could be more added to make it easier to punch things in especially when have to use the word or phrases more often. Review Source KS Kyle S. Counselor, Case Manager Hospital & Health Care Used the software for: 1-2 years ### "After using multiple EHR services, I have found one I prefer to stick with. " June 13, 2025 5.0 I have used EHR systems such as: Kipu, Carelogic, Sunwave, and others I can't even remember at this point. I would say my favorite is now Ican. Pros I appreciate the ease of use. I can find notes, client's demographic information, make updates and changes quickly. Cons At times this blue bar comes up at the bottom of the screen and I can't remove it. It makes the screen size slightly off on my screen, however, nothing to actually complain about! Review Source MH Maria H. Psychotherapist Mental Health Care Used the software for: 1-2 years ### "My experience with ICANOTES" June 28, 2025 5.0 Very good. Overall, it is very complete and not complicated. When in trouble, support service is available to solve the problem. Pros It’s easy to use and it covers all we need to have in our notes. Mental health status is complete and at the same time not complicated. Cons I would like to have access to demographics when I do the appointments. To find phone numbers I have to move to from the calendar. The price is high compared to other platforms. Cannot access telehealth using patients phone number. Review Source Cal R. Practice Owner LPC Mental Health Care Used the software for: 6-12 months ### "Downhill this year" April 30, 2024 3.0 It was fine for a while. Charting is made easier with the buttons, it genuinely can be great even if the system takes a while to get used to and is very clunky and outdated looking. However the lack of support I have experienced after the Change Healthcare issue in February has really soured me on icannotes. It is going on 2 months now and I still haven't been able to get claims in despite being tech savvy and sending in many support tickets. Pros It does make charting more streamlined. You need to add a lot of your own buttons for compliance with various insurance companies but it feels fairly robust. Cons Claims integration with inavalon has been a complete nightmare since the switch and I have been frustrated by the lack of support. The learning curve for getting comfortable with charting in icannotes was about average when I started. I wish there was more customization. I have a lot of extra buttons on my screen that I will never need. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Review Source LC Linda C. Administration Mental Health Care Used the software for: 2+ years ### "Adaptable and Efficient" June 19, 2025 5.0 I am very happy with ICA notes as far as easy navigation and pretty fast at achieving my tasks. Again the only delay is when in account waiting for records to load before proceeding to update. Pros I find ICA notes user friendly and adaptable to all all aspects of my job function in the Behavioral health Realm. I have worked on other EHR systems and this is by far the best system. Cons When records are loading in an account, and I am unable to proceed until the records are completed. This causes a delay with updating accounts. Review Source LG Lori G. Director of Social Services Mental Health Care Used the software for: Less than 6 months ### "Psychosocial assesstments in ICanotes" June 13, 2025 5.0 I am having problems grasping how to complete these assessments. Do you have a training session on BPAs? Pros The pre-written button options are great, however I tell my social workers that I also want some patient specific info included. Cons Completing the biopsychosocial assessments - I have been here 6 weeks and still don't grasp hoe and where to complete the BPAs. Review Source AJ Agnes J. LMHC Mental Health Care Used the software for: 1-2 years ### "Happy Customer with Icanotes" June 19, 2025 4.0 I am overall satisfied with the way my notes look at the end of my sessions, clear and professional. Pros The drop down options , the amount of assessments and the structure of how they assist in note writing. Most importantly the assistance if you need help Cons At times it freezes, but not many times and when it has frozen I have received assistance from their support Review Source CS Chandra S. PMHNP-BC Health, Wellness and Fitness Used the software for: I used a free trial ### "Could be a great product" September 21, 2024 4.0 Seems like a good product but company worker ruined experience for me. Pros The EMR made sense. It was simple and easy accessing the information you needed. Cons The employee who was giving me the demonstration seemed like she did not want to show me all of the product. She seemed busy and as if she didn’t care either way if I selected that product. Being very limited in technological intelligence, I saw this as a preview of how the support system would be within this company. I went with another company because they eased my mind. Reason for choosing ICANotes I did not Review Source PK Paola K. Mental Health Counselor Mental Health Care Used the software for: I used a free trial ### "I am trying desperately to make this EHR system work for me" July 11, 2023 1.0 Not great!! IT customer service is good but overall ICANotes+ is a terrible system. Pros I really like thats its a certified system, the notes are easy and will help you pass any audit which is the main reason I want this EHR system to work for me. I seem to be more in contact with their IT dept than I am with Simple Practice. Cons Where do I start? The charting can be cumbersome at least on ICANotes+, I don't know about their legacy program. My clients have complained multiple times about the system being cumbersome to fill out paperwork, it has taken clients over 4+ hours to complete an intake. I get kicked out of the page multiple times even while I am in it. Telehealth can go down and then I am told to clear the cache which BTW I have not had to do with Google Meets or Simple Practice or any other EHR system. Then I am told to add https:// to a webpage for it to load, there are a lot of tricks to make a page work and that should not be the case. I am trying to get this system to work for me but I am afraid I am having to constantly reach out to IT for help to troubleshoot issues. Two times this week and it's only Tuesday.Trying to switch my clients from one EHR to this one has also presented challenges. I cannot use my own forms that clients can edit, I cannot use an assessment while I am in a session with a client. Reason for choosing ICANotes I haven't chosen it yet and I may not Review Source AB Alexandra B. billing manager Financial Services Used the software for: 2+ years ### "OK for Small Mental Health Group" January 10, 2023 3.0 No great. I think this would work as an end to end solution for a very small mental health practice. It is not good if you need to get things done quickly and efficiently. Pros My mental health providers that have been on this software for a long time really like it. They are very fond of the EHR and feel like it works best for them. Cons I don't like a lot of things about this software. It is very slow, there is not enough RAM to run the software through their "web based" rdp connection. Terrible customer service, no ability to reach anyone, when you do they are not helpful and never provide solutions. Trying to create an integration with their "preferred" partners is an impossible task. They want to charge for services that no one else charges for and do not respond for months at a time even after following up weekly. Running reports is almost comical. Something that would take seconds in another billing system takes hours or even DAYS to complete in ICANOTES. We have a special computer that only runs reports on ICANOTES because they can take anywhere from 8-24 hours to run and then "export." Reason for choosing ICANotes Providers made the choice because they have been with the software for a long time. Review Source LA Lynda A. Nurse Practitioner Mental Health Care Used the software for: 1-2 years ### "Death by 1000 clicks!" March 22, 2019 1.0 Lately I have been calling them every day for IT support and although it says I am first in line, nobody answers the phone. I also try to live chat at the same time and they will take over my computer run a "test" and say everything is fine. If it is so fine, why as soon as I resume use do the same problems occur? Pros When it works, it has good features that make charting faster and easier. Cons It has issues 5 out of 5 days a week. It is impossible to go directly to the chart room so that starts the day off totally wrong since that is where you are most likely to go to get your patient chart. Then when you can get the chart it decides when you can actually document in the chart . I wait a long time for a blue ring to stop going round and round and I also wait a really long time for something that says a find is in progress and processing inquiry. I get a coffee cup with steam several times a day as well and I have no idea what that icon means. Does mean, your patient will wait while you go get a coffee of coffee and we get this software working? Review Source LG Linda G. Licensed Clinical Social Worker Mental Health Care Used the software for: 2+ years ### "ICANotes works for me" April 3, 2020 5.0 Pros I can breeze through the progress notes and intersperse information of the current session. Notes are comprehensive which allows me to feel secure of proving medically necessary treatment. Support is very good in all areas, such as sales, technical support, and one-one training. It did take me some time to really learn the software. I really need to learn more in order to better utilize the software. Cons I was disappointment there wasn't a website that could be integrated, and there was no telehealth software. Although, I understand Icanotes will soon be adding telehealth as a feature very soon. Review Source JR Jared R. Director Used the software for: ### "Excellent Platform for Integrated Care Practice" May 21, 2016 5.0 ICANotes has been a solid system providing the flexibility and compatibility needed in today's complex healthcare system(s). Initially and even today, ICANotes promotes itself as a behavioral health platform. However, as a larger Integrated Care private practice with over 30+ users and a multidisciplinary team of professionals this EHR has been able to meet every need we have had and more. The platform does require improvements to hopefully navigate away from being accessed through RDP (remote desktop) only, but this among other things the ICA team tackles head on and I cannot say enough about their support team(s) from sales to development and EDI. We continue to use ICA with confidence knowing that if/when we have a need it will be met promptly by a team that is knowledgeable in today's ever changing healthcare world, but a team that is also small enough to care making us feel they are truly "Pro-Provider" which is rare among the corporate world of electronic health record systems. We use every feature daily including e-Rx., assessment & clinical documentation, billing and laboratory result integration. ICANotes has nearly every feature for full clinical practice management outside of specific accounting capabilities and a time-clock - everything else happens in ICA. Our practice has been satisfied overall based on our direct experience with the software and our relationships with the people behind it. EHR can be a scary leap to take (especially for the one(s) paying the bills), but I am confident we made the right choice based on our unique practice and needs. Review Source KA Kaitlyn A. Director of Clinical Programming Hospital & Health Care Used the software for: 1-2 years ### "Icanotes review " September 7, 2022 4.0 My overall experience with icanotes has been positive. Pros I like that it has pre-populated tabs for use on assessments, group note topics already compiled, and treatment plans goals etc to go hand in hand with sud diagnosis Cons The only downside of the system is how long it takes to compile notes, log on to the actual system, etc. Review Source KG Keisha G. Provider Mental Health Care Used the software for: 6-12 months ### "The review" October 22, 2021 3.0 I did not prefer it compared to another software. Pros Clickable options. But there’s many that are not as relevant. Cons It’s too saturated. Too hard to do tx plans in it as well. Alternatives considered [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing ICANotes It was chosen by agent Review Source JR Jillian R. LPC-IT Mental Health Care Used the software for: 2+ years ### "Slightly satisfied. " June 7, 2017 3.0 We would appreciate a patient portal or mobile capabilities (i.e. tablets, smart phones, etc). Pros We appreciate the versatility with creating initial assessment or progress notes (i.e. tabs, buttons, etc.). Cons We have had consistent troubles getting claims correctly prepped. Information will be dropped or added incorrectly. Current example with ticket #: 104307 Review Source ML Michael L. Intake Coordinator Mental Health Care Used the software for: 2+ years ### "ICANotes Review" December 14, 2016 2.0 I have mixed views regarding ICANotes. The company sent out a representative to address agency-specific needs and did not follow-up regarding this meeting. In fact, an employee of the organization is no longer, and issues are still unresolved. Pros Ease of use, access to customer service via online chat. Cons Changes are often overlooked or non-significant. Review Source DG Deirdre G. IBO/CSP Medical Practice Used the software for: 1-2 years ### "Works Really Well for What I Need" January 4, 2019 5.0 Pros Works really well and does exactly what I need it to do. I used it to transcribe medical notes for an occupation health facility. Cons Worked well but it can be a bit slow sometimes. I can recall losing data, but I was ale to fully recover Review Source JR Janet R. Therapist Mental Health Care Used the software for: Less than 6 months ### "User Friendly Great Customer Service " November 12, 2020 5.0 My experience has been extremely positive. I cannot recommend it enough. Pros It is user friendly and makes completing notes a breeze. The customer service and training is amazing. It is by far the best I have ever used. The teletherapy is smooth, portal is user friendly and effective. Forms can be customized. There is an extensive library of screening tools that can be used in session or sent to clients. I am amazed by the resources. Cons That I did not try it sooner. There is a learning curve. It appears a little antiquated. However they are in the process of an update that will resolve this issue. Reason for choosing ICANotes I had used therasoft and medisoft. Both were not user friendly and billing was a nightmare. 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