--- title: "ICANotes Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ICANotes the right Mental Health solution for you? Explore 130 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/17102/ICANotes/reviews/" page_type: "reviews" language: "en" --- ICANotes 4.1 (130) [View alternatives](https://www.capterra.com/p/17102/ICANotes/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of ICANotes Ease of use 4.2 Customer Service 4.3 ## Pros and Cons in Reviews MB Melissa B LMHCHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “The ICANotes platform has streamlined and cut down on the amount of time it takes for me to write progress notes substantially.“ June 14, 2025 SG Shahla G Licensed PsychologistMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “a lot: billing is too complicated; the connection with clearninghouse is very poor; the denials or non-payments do not get transferred into patients account.“ June 4, 2025 LB Latasha B Clinical DirectorMental Health Care, 2 - 10 employeesUsed the software for: I used a free trial. “What I liked most about ICANotes is the simplicity in treatment planning and the value for the monthly cost. “ January 26, 2026 JM Jeanette M Nurse PractitionerMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “when the EMR is down and notification of this event can be timelier and wait time for enquiries can be cumbersome.“ June 20, 2025 NA Nicole A Victim AdvocateIndividual & Family Services, 2 - 10 employeesUsed the software for: 6-12 months. “This is a powerful program that can be great to document quickly when you have several clients or notes to enter.. for a big agency that is helpful...“ May 30, 2025 LC Linda C AdministrationMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Again the only delay is when in account waiting for records to load before proceeding to update.“ June 19, 2025 QA Queen A TherapistMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “The custom buttons and expandable ability is terrific for customizing“ June 18, 2025 LG Lori G Director of Social ServicesMental Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “Completing the biopsychosocial assessments - I have been here 6 weeks and still don't grasp hoe and where to complete the BPAs.“ June 13, 2025 ## Showing most helpful reviews Showing 1-25 of 130 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Administrative Assistant, receptionist, and scheduling coordinator Hospital & Health Care Used the software for: 1-2 years ### "Very Helpful in the Medical Industry " May 31, 2022 5.0 Overall this was a great experience. I would absolutely recommend this to anyone in need of a good scheduling system. Pros I really liked how easy to use this was for scheduling patients and for records. Cons It would often mess up for one reason or another and the entire system would be down and unusable. Review Source NA Nicole A. Victim Advocate Individual & Family Services Used the software for: 6-12 months ### "Save a ton of time with ICANotes " May 30, 2025 4.0 This is a powerful program that can be great to document quickly when you have several clients or notes to enter.. for a big agency that is helpful... Pros The smart narrative charting feature is really awesome, it helps with developing narrative style notes based on select phrases and keywords commonly used. The notes are also automatically coded for medical necessity which helps in being prepared for an audit.. Cons The templates are extensive however customizing them is limited, and there is no mobile app... The pricing can feel expensive for a small practice... a bigger practice / agency will benefit more from ICANotes Review Source MC Merlyn C. NP Mental Health Care Used the software for: Less than 6 months ### "Response to ICAnotes" June 13, 2025 3.0 Very difficult to navigate. Hard to understand. Notes difficult to navigate somehow I am struggling with this. Pros Well, the notes are so difficult to navigate. I cannot tell. But with continued use the problem may resolve. Cons The system is very difficult to navigate, hard to compile notes. I complete loss information from one note. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing ICANotes Because friend recommended who has been using it Review Source JH John H. owner Individual & Family Services Used the software for: 2+ years ### "ICANotes is the biggest reason for my success" June 13, 2025 5.0 It has truly been the difference between success and failure for me. There is not way I would be this successful in private practice right now were it not for ICanotes. Pros Customer service, trainers, ease of use of system once you get to know it, Readability enhancer is great in its infancy. Cons Billing process can be confusing at times. I suspect I would be lost if it wasn't for the billing god \[sensitive content hidden\]. Please buy him a vehicle with a removable top to honor him. Readability enhancer at times does not go far enough. External audit reviewers (AAPC) still find readability enhancer often makes it sound "cut and pasted" from one note to another. Wish there was a credentialing piece to Innovalon/Icanotes. It would make it a much better "one stop shopping" experience. And I still laugh every time I say the phrase ICANotes...... Review Source JM Jeanette M. Nurse Practitioner Mental Health Care Used the software for: 2+ years ### "I can Note review" June 20, 2025 5.0 overall is a great experience. Is user friendly, modern, up to date and progressive and comprehensive. Pros I like the ease of accessibility. The ability to tailor the EMR to meet the demands of your practice and clientele. The dedicated support and the feasibility of integrating information to the patient record and chart. Cons when the EMR is down and notification of this event can be timelier and wait time for enquiries can be cumbersome. Review Source PW Paulett W. Clinician Mental Health Care Used the software for: 2+ years ### "Excellent service" June 23, 2025 5.0 Great. It took a while to learn but am doing so daily. The trainings are important for our growth. I love the fact that if you cannot be in the training in person, you can watch it later. I love the consistency in reaching out to providers Pros Conciseness so you can make your choice and modify when needed. It is refreshing to know that there are things that can be used to make the work easier and that you can move faster especially when you have a lot to do. Cons Nothing. It is ok. I would have hoped that other buttons could be more added to make it easier to punch things in especially when have to use the word or phrases more often. Review Source KS Kyle S. Counselor, Case Manager Hospital & Health Care Used the software for: 1-2 years ### "After using multiple EHR services, I have found one I prefer to stick with. " June 13, 2025 5.0 I have used EHR systems such as: Kipu, Carelogic, Sunwave, and others I can't even remember at this point. I would say my favorite is now Ican. Pros I appreciate the ease of use. I can find notes, client's demographic information, make updates and changes quickly. Cons At times this blue bar comes up at the bottom of the screen and I can't remove it. It makes the screen size slightly off on my screen, however, nothing to actually complain about! Review Source MH Maria H. Psychotherapist Mental Health Care Used the software for: 1-2 years ### "My experience with ICANOTES" June 28, 2025 5.0 Very good. Overall, it is very complete and not complicated. When in trouble, support service is available to solve the problem. Pros It’s easy to use and it covers all we need to have in our notes. Mental health status is complete and at the same time not complicated. Cons I would like to have access to demographics when I do the appointments. To find phone numbers I have to move to from the calendar. The price is high compared to other platforms. Cannot access telehealth using patients phone number. Review Source CC Carressa C. Director of Outpatient Business Unit Hospital & Health Care Used the software for: 1-2 years ### "Director of Outpatient Business Unit" June 19, 2025 5.0 It is has been a great experience and it has enhanced my clinical team documentation. In addition, entering documentation in this system is less time consuming. Pros It is user friendly and colleagues seem to be able to navigate the system with ease and confidence. New employees are not intimidated by the system. Cons I wish our company could utilize more features. I am awaiting the PRO version of ICANotes. I love all the trainings offered to better utilize ICANotes. Review Source Cal R. Practice Owner LPC Mental Health Care Used the software for: 6-12 months ### "Downhill this year" April 30, 2024 3.0 It was fine for a while. Charting is made easier with the buttons, it genuinely can be great even if the system takes a while to get used to and is very clunky and outdated looking. However the lack of support I have experienced after the Change Healthcare issue in February has really soured me on icannotes. It is going on 2 months now and I still haven't been able to get claims in despite being tech savvy and sending in many support tickets. Pros It does make charting more streamlined. You need to add a lot of your own buttons for compliance with various insurance companies but it feels fairly robust. Cons Claims integration with inavalon has been a complete nightmare since the switch and I have been frustrated by the lack of support. The learning curve for getting comfortable with charting in icannotes was about average when I started. I wish there was more customization. I have a lot of extra buttons on my screen that I will never need. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Review Source DLW Dr L W. Doctor Mental Health Care Used the software for: 2+ years ### "Great EHR! Great System!" June 18, 2025 5.0 Pros Efficiency ! Excellent! This is a great site for mental health care professionals. It is always efficient and running well. No bugs Cons I love Icanotes. I don't have any issues to report or do I have any problems. I would definitely recommend to other people. Review Source LG Lori G. Director of Social Services Mental Health Care Used the software for: Less than 6 months ### "Psychosocial assesstments in ICanotes" June 13, 2025 5.0 I am having problems grasping how to complete these assessments. Do you have a training session on BPAs? Pros The pre-written button options are great, however I tell my social workers that I also want some patient specific info included. Cons Completing the biopsychosocial assessments - I have been here 6 weeks and still don't grasp hoe and where to complete the BPAs. Review Source sC sarah C. PMHNP Mental Health Care Used the software for: 6-12 months ### "Icanotes for the newbie" June 17, 2025 5.0 I would recommend this EMR, it's thorough and is user friendly. I use several others on various platforms that I am on and I do like Icanotes the best. For my self pay patients, I use it for charting. Pros Icanotes makes charting easy and complete. It covers all aspects of charting on the psychiatric client. Cons Sometimes it is difficult to get tech support but once you do they are most helpful. It may take a day or two to get an answer. The ascribing was a challenge for me, however, once I used it consistently, I have no problems. Review Source PK Paola K. Mental Health Counselor Mental Health Care Used the software for: I used a free trial ### "I am trying desperately to make this EHR system work for me" July 11, 2023 1.0 Not great!! IT customer service is good but overall ICANotes+ is a terrible system. Pros I really like thats its a certified system, the notes are easy and will help you pass any audit which is the main reason I want this EHR system to work for me. I seem to be more in contact with their IT dept than I am with Simple Practice. Cons Where do I start? The charting can be cumbersome at least on ICANotes+, I don't know about their legacy program. My clients have complained multiple times about the system being cumbersome to fill out paperwork, it has taken clients over 4+ hours to complete an intake. I get kicked out of the page multiple times even while I am in it. Telehealth can go down and then I am told to clear the cache which BTW I have not had to do with Google Meets or Simple Practice or any other EHR system. Then I am told to add https:// to a webpage for it to load, there are a lot of tricks to make a page work and that should not be the case. I am trying to get this system to work for me but I am afraid I am having to constantly reach out to IT for help to troubleshoot issues. Two times this week and it's only Tuesday.Trying to switch my clients from one EHR to this one has also presented challenges. I cannot use my own forms that clients can edit, I cannot use an assessment while I am in a session with a client. Reason for choosing ICANotes I haven't chosen it yet and I may not Review Source AB Alexandra B. billing manager Financial Services Used the software for: 2+ years ### "OK for Small Mental Health Group" January 10, 2023 3.0 No great. I think this would work as an end to end solution for a very small mental health practice. It is not good if you need to get things done quickly and efficiently. Pros My mental health providers that have been on this software for a long time really like it. They are very fond of the EHR and feel like it works best for them. Cons I don't like a lot of things about this software. It is very slow, there is not enough RAM to run the software through their "web based" rdp connection. Terrible customer service, no ability to reach anyone, when you do they are not helpful and never provide solutions. Trying to create an integration with their "preferred" partners is an impossible task. They want to charge for services that no one else charges for and do not respond for months at a time even after following up weekly. Running reports is almost comical. Something that would take seconds in another billing system takes hours or even DAYS to complete in ICANOTES. We have a special computer that only runs reports on ICANOTES because they can take anywhere from 8-24 hours to run and then "export." Reason for choosing ICANotes Providers made the choice because they have been with the software for a long time. Review Source JS Janique S. Psychiatry nurse practitioner Mental Health Care Used the software for: 1-2 years ### "The worst EHR company " July 17, 2024 1.0 Horrible experience, not worth your time. Customer service is horrible Pros Preselected notes and templates which makes it easier to chart Cons Making changes my account without my consent which reflects as increasing my rate without prior notice Review Source PC Paul C. Senior Technologist Used the software for: 2+ years ### "Best EHR for the mental health professional! " February 28, 2019 5.0 I believe ICANotes represents the best value in EHR for the small two medium-sized mental health practice. No other system offered is as well tailored to providing the type of medical charts kept by mental health professionals. The vast majority of EHR systems on the market were designed for standard medical practices geared towards labs/procedures/meds and are ill-suited to the needs of the mental health professional. Pros Built from the ground up for psychiatry needs, and quite customizable. Allows the quick creation of patients notes without the need for much typing. Integrates EHR with billing and calendaring to provide a complete solution for individual providers or small to medium practices. Cons Visual interface is dated, some tasks take many clicks to accomplish. However, both of these are being worked on by the company. Review Source ES Evelyn S. Licensed Clinical Social Worker/Private Practice Used the software for: ### "Software blessing!" February 1, 2012 4.0 Since I am an individual in private practice, I cannot speak for how well this works for groups. Yet, I can tell you it is a Godsend for myself and my billing agent, who is also registered on my account and can simply look at the appointment schedule for the week, see who came in, and go do the billing for those sessions. We no longer have to make time to meet, dragging along files and flash drives. I love that it takes only 5-20 (max) minutes to document anything, from initial evalutation to routine follow-up sessions. I certainly do recommend this software for any therapist who would enjoy appropriate documentation without reinventing complete notes from scratch after each session. At professional meetings I share with colleagues routinely about this software. My mentor, now retired, exclaimed (while sitting at my side, observing the ease and speed of utilization), "Where was THIS when I was in practice?!?" Pros I shopped for months to find an affordable and adequate program to assist me with keeping my documentation up to date. When I found ICANotes I was very pleasantly surprised to find it has exceeded my initial expecations. Once I got caught up with documentation, I found it takes only minutes to document after each session, adding the individual's unique comments and my observations easily to the appropriate sections allowed in the format. So easy to edit, save and print. I am a very grateful therapist! Cons Since I am one who does not enjoy reading manuals, I was happy to learn from videos provided by ICANotes. However, I would have preferred to have just "explored" the software and figured it out, I did sit through a few hours of video training to discover how to do what I needed to do. (I must admit I am happy to have those videos available for swift research, when needed.) Review Source KR Kayla R. Quality Assurance and Training Specialist Hospital & Health Care Used the software for: 2+ years ### "Great product overall!" December 14, 2016 4.0 Our office began using this software 3 years ago when we first opened and ICANotes has been great ever since. The support team is excellent and they are always updating to make new features and improve user experience. If ever there were questions, they were quick to answer all of them. Impressed with the software. It was easy to use for everyone from new employees to seasoned veterans, young and aged. :) Only improvement I would make is to the calendar, but I know they are working on that. :) Great product, highly recommend. Pros Ease of note completion, preset prompts and questions for notes and assessments, e-prescribing, support team Cons Calendar, not compatible for medical services Review Source AE Arom E. Medical Director/CEO Mental Health Care Used the software for: 2+ years ### " From a medical director’s point of view I like this system " September 25, 2018 5.0 I’ve been using the system for over 10 years. I do strongly prefer it to systems that are not specific to mental health. It definitely helps me train clinicians that I hire and bring into our system. Pros The ease-of-use and it is very helpful to have the checkbox symptom. I like the ability to do electronics prescribing. The system of clicking buttons to insert text helps speed documentation. Cons Sometimes glitchy. At times it will slow down. These issues are not unique to this program and I have experience been with multiple other electronic medical record’s. P Review Source SR Sara R. psychologist Mental Health Care Used the software for: 2+ years ### "IcaNotes for Psychology" January 9, 2017 5.0 IcaNotes is clearly written for psychiatrists primarily so it is less flexible than I would like as a psychologist. Still, it is a good value, my notes get done quickly and the printout always looks professional. Pros It's easy to use. Cons It's geared to psychiatry, not psychology (it's like non prescriber use is an afterthought). Although they say you can customize it, I haven't found that to be true in practice. Review Source GB George B. Child and Adolescent Psychiatrist Medical Practice Used the software for: 2+ years ### "ICANotes-- OUTSTANDING " December 14, 2016 5.0 I have used ICN for almost 4 yrs now and I continue to be very pleased. It is an excellent EHR for behavioral health. The format is easy, documentation is quick and also very easy. Training videos are excellent. The staff are exemplary and service could not be better!!. I highly recommend this software. As a very busy child and adolescent psychiatrist, ICN has made my life so much more manageable. Pros EVERYTHING Cons Not a one Review Source CL Celso L. Psychiatrist Used the software for: ### "Used in Large Inpatient Setting: > Than 10 Years" February 2, 2012 5.0 Highest recommendation. No reservations. I am an "early user" and have been using ICANotes for over ten years. Pros Button driven narrative note is fast, easy and secure. Supports multitude of symptoms + adult and child population. Program scores and delivers valid E/M code specific to inpatient (and outpatient) setting. Can pull up any note 24/7 from any computer anywhere in the world with internet connection. Progress note can be constructed in two minutes. Supports practice management services. Easy access to live customer support via phone or internal email. Tablet friendly. Program is designed to support various practitioners Including: psychiatrists, psychologists, therapists, nursing, social workers, dietary, pastoral counselors and supports basic medical H & P. Can download demo from this site: www.icanotes.com Not required to sign a contract. Very reasonable priced. Software buttons are clinically relevant and program is easy to learn. HIGHLY RECOMMENDED Cons There are no cons. ICANotes is a "must have" for any behavioral health practioner, outpatient or inpatient. Review Source HJ Heather J. Therapist Mental Health Care Used the software for: 1-2 years ### "2 years with ICANotes and very pleased" April 13, 2016 4.5 Pros I like the preset options that are available. I use many of them to speed up note taking. I also like the ability to add my own quick key options. My notes can be done very quickly with this program. I have a Macbook air and it works wonderfully. One thing that is important to me is customer service. I have used the online chat as well as called the support number. I am extremely impressed with the staff. They are fast, friendly, and knowledgeable. I always know when I contact support it will not take long and they will solve my problem. Cons I think the old 2008 windows interface could use some updating. There is probably a better flow they could come up with for placement of buttons but once you get used to where everything is it doesn't matter. Learning any notes program takes time at first. Review Source GR Gustavo R. Psychiatrist Hospital & Health Care Used the software for: 2+ years ### "Great Product" January 11, 2017 5.0 Fair price, great customer service and reliable platform. They are a company with many years of experience, I have been using their product since 2005 and it has only improved over the years. Pros Ease of use and availability on mobile devices Cons Sometimes it slows down Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.