# Page 4 | ICANotes Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is ICANotes the right Mental Health solution for you? Explore 130 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/17102/ICANotes/reviews

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ICANotes

4.1 (130)

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Last updated March 13th, 2026

# Page 4 - Reviews of ICANotes

## Showing most helpful reviews

Showing 76-100 of 130 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JR

Janet R.  
Therapist  
Mental Health Care  
Used the software for: Less than 6 months

### "User Friendly Great Customer Service "

November 12, 2020

5.0

My experience has been extremely positive. I cannot recommend it enough.

Pros

It is user friendly and makes completing notes a breeze. The customer service and training is amazing. It is by far the best I have ever used. The teletherapy is smooth, portal is user friendly and effective. Forms can be customized. There is an extensive library of screening tools that can be used in session or sent to clients. I am amazed by the resources.

Cons

That I did not try it sooner. There is a learning curve. It appears a little antiquated. However they are in the process of an update that will resolve this issue.

Reason for choosing ICANotes

I had used therasoft and medisoft. Both were not user friendly and billing was a nightmare.

Review Source

DR

Darlene R.  
Human Resource Director/Office Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Easy notes"

October 2, 2018

5.0

My overall experience has been great I tell everyone I know about the systems because I feel that if I can use it anyone can.

Pros

a system which is user friendly that I can understand what is being told to do.

Cons

I have not experienced any issues with ICANotes it has always been a very friendly system to use.

Review Source

Response from ICANotes

October 30, 2018

Hi Darlene! Thank you so much for taking the time to share your experience with us! We truly appreciate the positive feedback.

AE

Ashley E.  
Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Outdated"

October 17, 2019

4.0

Overall it is a decent software platform. I have been able to create quality notes with the click of a mouse.

Pros

Once you get the hang of it it can be very fast to create a standardized note. This helps when I have to do group notes for 20 patients at one time.

Cons

The interface looks like it is from the 90’s. It is hard to create individual notes because the software is not meant to have you typing in your own notes.

Switched from

[Oracle Health Ambulatory Suite](https://www.capterra.com/p/2341/Cerner-Ambulatory-EHR/)

I switched employers.

Review Source

CS

Carl S.  
Therapist  
Mental Health Care  
Used the software for: 2+ years

### "Best thing I've done to improve my practice."

March 6, 2015

5.0

Pros

It has quick and accurate session notes. Many standard statements are pre-programmed onto buttons, and there are many customization options. The company has a real focus on customer service. They do a great job of advising customers if there are any performance or other problems. Customer communication is outstanding. I have increased my productivity by as much as two sessions per day in the time I save using this product.

Cons

Nothing. The product is easy to use, the interface is intuitive, and the support is outstanding.

Review Source

PL

Patricia L.  
Psychtherapist  
Mental Health Care  
Used the software for: Less than 6 months

### "Overview: The product along with the excellent traing has been easy for me to learn."

July 25, 2020

4.0

With Icanotes my notes are much faster and know I am going to incorporate the billing at my office.

Pros

The organization of the working from left to right.

Cons

The selection of the drop down choices tend to be more pathalogicall then the clients I see therefore I end up typing more than I would like.

Review Source

ST

Shannon T.  
Counselor  
Mental Health Care  
Used the software for: Less than 6 months

### "Great EHR System"

June 10, 2020

5.0

The transition from my previous EHR System was very easy. Customer Support have been amazing and always available to assist if there are any problems. There are many tutorials available for needed to assist in becoming familiar with the software features and navigation. I am very satisfied with the EHR and happy that I transitioned to ICANotes.

Pros

I have actually recommended ICANotres to 3 colleagues since transitioning to your EHR system. I love it, increase productivity, and easy navigation. Support Team is wonderful.

Cons

I have very satisfied with this EHR and have no concerns or issues identified.

Review Source

PN

Prisca N.  
Nurse Practitioner  
Mental Health Care  
Used the software for: 2+ years

### "Frustrating and time wasting due to connection problem"

November 24, 2015

2.0

Pros

I like the layout of the documentation. Technical support are friendly even when my needs are not being met

Cons

This product has a lot of technical issues. I spend so much time trying to re-log in. This has been extremely frustrating to work with. This problem started about 2 months ago. I have called technical support on numerous occasions to resolve this issue but there seems to be no progress. I have come to believe that the team is not capable of resolving this serious issue.

Review Source

CV

Cassandra V.  
Therapist  
Medical Practice  
Used the software for: 1-2 years

### "Not so much"

August 23, 2016

1.5

Pros

I think the form letters feature is wonderful but beyond that I am so utterly frustrated with ICAN it's difficult to come up with much I do like.

Cons

It never works. It's clear the server space is insufficient for the amount of traffic. I am constantly getting thrown out or having to deal with a frozen screen, regardless of whether I'm at the office or at home. Saturday afternoon is the really the only time ICAN works. Unfortunately, I'm on ICAN on Saturday afternoon because it is too difficult to use while at work. I wish I could get back the amount of time I spend working on weekends due to ICAN's lack of performance.

Review Source

KH

Kiki H.  
Licensed Professionl Counselor  
Mental Health Care  
Used the software for: 2+ years

### "Innovative, fast, and professsional way to create notes, treatment plans, and assessments"

August 16, 2017

5.0

Despite internet delays, ICA Notes are professional looking documents that can be customized. It is also economic. It helps to practice on a fake client to learn the system but once you do (it took me about 10 times and trust me, I'm not computer savy). I can now do a progress note in about 3 minutes. Plus, there is no paperwork to worrry about losing.

Pros

I like how professional my documentation looks. I also like that I can add my personal touch and that I can there are screenings available to keep track of my client's progress.

Review Source

SC

Sarah C.  
Psychologist  
  
Used the software for:

### "Orientation limitation"

February 1, 2012

3.0

Get some psychologist or other therapist to expand the text options for other types of treatment.

Pros

I enjoy the flexibility of the program for taking my text and formatting it professionally for letters and notes. I like how I can use menu options and easily change them to reflect my own ideas. Technical support is immediately available, but answers are short and there is little opportunity to get a more in-depth orientation. I took the test drive and found it to be helpful, but this hasn't been an advertised offering for current users, and I think it should be.

Cons

The options for therapy interventions and treatment planning are old fashioned and problem focused. More advanced therapeutic practices are solution focused and strength focused. There are also very few options for reflecting relationship based problems and solutions- the orientation is almost entirely intra-psychic instead of interpersonal.

Review Source

CH

Charles H.  
psychiatrist  
  
Used the software for:

### "Long time user through multiple years"

September 2, 2011

5.0

Much better than at least two other software programs I have had to use in doing Locum Tenens work. This enables me to not have to learn more cumbersome programs other than just enough to paste in the information. Also much better than using Word and pasting as much faster and data base format gives ability to study data more readily.

Pros

1\. Customizable easily by adding buttons you name and put in content for one keystroke entry. 2. Available on line and can be used on any PC where you have access to internet. I don't know if a download for use is available. 3. Can be rented by the month and stopped with two weeks notice. 4. Prints out scripts in standard format. This can be modified. 5. Able to paste evaluation or progress note easily into other programs. 6. Good customer support. 7. You don't have to do multiple back ups and worry about data loss.

Cons

I don't have any cons. If you don't like their presets for button data entry, you can use your own.

Review Source

JM

John M.  
Owner  
  
Used the software for:

### "ICANotes meets highest expectations"

February 1, 2012

5.0

I have used ICANotes off and on since the early 2000's. The only reason I stopped using this powerful program was due to the constraints of where I was working. There are so many improvements over the past 10 years that when I returned 2 years ago I was amazed. Perhaps one of the best features is there customer support system. Questions are quickly answered. If you have suggestions for improvement, someone actually reviews these and even implements the better suggestions. I could not recommend this software system enough. I wholeheartedly give this a 5 star rating!!

Pros

\-Excellent customer support -Constantly updated and improved -Easy to use -Easily customized to my needs as therapist -Set for a wide range of healthcare providers -Integrated billing process -Quick notes that touch on all important aspects of visit -Economical, especially in light of how much you receive for the monthly fee

Cons

There are really very few cons that I would downgrade ICANotes about.

Review Source

CP

Clara P.  
owner/psychological examiner/therapist  
  
Used the software for:

### "Very Satisfied EMR user"

February 22, 2012

4.0

Overall, I am very pleased with ICANotes for electronic mental health records. They appear to be keeping this product current to meet the everchanging needs within the mental health field. I have recommended this product to other professionals in my area.

Pros

Loved the ease of downloading to my computers and finding video instruction for using the program. The support staff has always been extremely helpful and friendly. I like the features that allow me to tailor my progress notes to the way I focus on treatment issues. Progress notes can be completed very easily and quickly. Appointment book and patient account features are easy to learn and use.

Cons

The billing on HCFA forms will only print one service per form and I would like to be able to print and bill weekly or monthly with several charges on one form. If you subscribe to clearinghouse for billing this is not an issue.

Review Source

JK

John K.  
Psychiatrist  
Mental Health Care  
Used the software for: 6-12 months

### "Clearly written with the working psychiatrist in mind."

December 7, 2017

4.0

Support staff are always courteous, well informed, and thorough.

Pros

Provides confirmation that each office note is meeting criteria for CPT coding. Extremely helpful and supportive on-line help.

Cons

Slow to boot up, small font on screen. Inability of patients to select their appointments from your schedule

Review Source

EC

Elizabeth C.  
Founder/CEO/Licensed Psychotherapist  
Mental Health Care  
Used the software for: 6-12 months

### "Versatile Software!!!"

June 5, 2018

5.0

This software is geat! Try the free trial and see for yourself!!

Pros

You can do so much with this software!!! They also have superb customer service and training!

Cons

You can only customize their forms but they have some good forms! It looks hard to use but it isn’t.

Review Source

PG

Phil G.  
owner  
  
Used the software for:

### "ICanotes"

August 6, 2011

5.0

I started a second career in counseling rather late in life and had an extensive business background before venturing into private practice. I have been involved in several large software and internet based program implementations. I can highly recommend Icanotes due to ease of use, ease of customization and superior and responsive customer service!

Pros

The ease of use and excellent customer service were what sold me. Customization is also important to me and Icanotes fit the bill.

Cons

The program with minor tweaks could have been customized in such a way that would have not necessitated me buying an accounting software program to supplement my simple accounting needs, however, this is not the true purpose of the program. I will say however that the ownership and customer service people really seemed to care about my comments.

Review Source

JS

Jolene S.  
Billing Manager  
Mental Health Care  
Used the software for: Less than 6 months

### "Biller's point of view"

January 16, 2020

5.0

Pros

How it is color coded to help things stand out for billing and missing data

Cons

That we have to populate everything in the begging ourselves. Some other billing programs pre-populates all details other than patient data for you. Such as codes, payer ID's, payers..etc.

Reason for choosing ICANotes

Our current billing software don't offer Behavioral Health.

Review Source

DC

Dina C.  
Billing Manager  
Medical Practice  
Used the software for: 2+ years

### "Good Review for ICANotes"

March 12, 2015

4.5

Pros

It's user-friendly, customer support is very friendly, easy access and great billing.

Cons

It used to freeze up a lot, but it seems like they have been working hard figuring the issue out, because it has gotten better the past few months.

Review Source

VR

Verified Reviewer  
Owner, Mental Health Counselor  
Mental Health Care  
Used the software for: Less than 6 months

### "Second Choice EHR for Therapist"

April 24, 2019

4.0

Pros

The prompts are there assisting in creating assessment, treatment plans, and progress notes. The ability to add a private note.

Cons

Every screen has alot of information on it that makes it hard to see everything not a fan of the yellow background

Review Source

AP

Angela P.  
Administrator  
Medical Practice  
Used the software for: 1-2 years

### "As Admin. Director, I entered all referrals into ICan."

August 23, 2016

2.5

Pros

It is very easy to enter a new client, get a Client ID. It is great for looking up documents, etc.

Cons

The calendar is awful. It has to load twice and is very slow. Appointments are made then disappear. This happens too frequently and clients arrive, but someone else has taken their time slot. It is difficult to explain to someone how this happens.

Review Source

oA

ope A.  
Doctor  
Mental Health Care  
Used the software for: 2+ years

### "Numerous, frequent glitches and freezes that slow you down"

May 6, 2016

3.0

Pros

Comprehensive documentation capabilities that is specific to psychiatry

Cons

Numerous, frequent glitches and freezes that slow you down and impact your productivity negatively.

Review Source

JJ

Julie J.  
LPCC  
  
Used the software for:

### "New User Very Satisfied"

February 5, 2012

5.0

After using other software for several years I switched to ICANotes and have been very satisfied. I spent several months researching options and tried quite a few programs. In only a few months I have reduced time spent on notes and have more time to spend with clients. I would highly recommend the program.

Pros

Ease of Use Great customer service even late at night when learning to use the program. Specialized help to create billing profiles for different insurance companies. Shortens the time I spend working on notes. Mobility-information can be accessed from my IPhone if I need information and am not at the office.

Cons

None I can think of, it has been a great program so far!

Review Source

SK

Sally K.  
Doctor  
Mental Health Care  
Used the software for: 6-12 months

### "ICANotes over sells it's product and does not deliver"

September 22, 2015

1.0

Pros

Know that my best choice was to throw in the towel and cut the losses.

Cons

After 8 months of endless problems and little support from technicians, we discontinued using the software. The extra expense of paying for mistakes made by a poorly conceived and slow-running program, for which the technicians and management would not and/or would not remedy, is unfortunate. The vendor refused to compensate for lost revenue due to poor programming.

Review Source

EC

Erin C.  
Director of Operations  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great Support!"

December 14, 2016

5.0

ICANotes has been wonderful with their support and training team. Anytime we cannot remember how to do something or get stuck, we call and our questions are answered immediately. I love that when a new employee comes onto the staff, that ICANotes trains them.

Pros

It has all the features we have been looking at for all levels of care.

Cons

How you have to inactivate and activate their chart when they go back and forth from levels of care.

Review Source

TR

Takeshia R.  
QMHS  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Wonderful customer service"

June 20, 2019

5.0

All your notes are able to be reviewed by all the staff that needs to review them.

Pros

You login and go straight to work. Its easy to navigate.

Cons

It continuesly signs out if your connection is lost.

Review Source

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