# Perk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Perk the right Travel Management solution for you? Explore 421 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/171040/TravelPerk/reviews --- Perk 4.7 (421) [View alternatives](https://www.capterra.com/p/171040/TravelPerk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 21st, 2026 # Reviews of Perk Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews Claire B FounderApparel & Fashion, 2 - 10 employeesUsed the software for: I used a free trial. “Perk does a great job centralizing trip expenses and invoices into one platform.“ January 8, 2026 Carlos C Java DeveloperInformation Technology and Services, Self-employedUsed the software for: Less than 6 months. “The dishonesty in its policies and the lack of transparency.“ January 20, 2025 SF Shaun F Head of Technology OperationsLaw Practice, 501 - 1,000 employeesUsed the software for: 6-12 months. “Being able to book multiple trains and hotels at the same time is a huge time saver.“ April 9, 2025 Keith O OwnerComputer Hardware, 11 - 50 employeesUsed the software for: I used a free trial. “I would say the learning curve was bad for some of the team.“ July 25, 2025 DK Durueburuo K ManagerConsumer Goods, 2 - 10 employeesUsed the software for: 1-2 years. “They make travelling,bookings,hiring and lodging experiences look so easy...“ September 1, 2024 Carlos C Java DeveloperInformation Technology and Services, Self-employedUsed the software for: Less than 6 months. “I talked through the chat and they said it's part of their policies and nothing could be done.“ January 20, 2025 KO Katie O Vice President of Human ResourcesMarketing and Advertising, 51 - 200 employeesUsed the software for: 6-12 months. “I find TravelPerks easy to use when booking travel for multiple people, or for trips that require multiple locations or services (such as hotels, transportation, etc)“ April 26, 2023 RK Rodrigo K Performance Marketing ManagerEntertainment, 51 - 200 employeesUsed the software for: 1-2 years. “Platform has a few glitches when it comes to the actual booking and that can be quite frustrating as an user.“ September 7, 2023 ## Showing most helpful reviews Showing 1-25 of 421 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Keith O. Owner Computer Hardware Used the software for: I used a free trial ### "Prett good " July 25, 2025 4.0 I, for the most part loved it. Easy to install but, the team didn't like some of the options or thought there weren't enough options. Pros I liked payment processing, receipt uploaded, flight booking, and user interface. Easy to install. Cons I would say the learning curve was bad for some of the team. They were not picking up how to use some features. Review Source SK Susan K. Senior Travel, Logistics and Finance Specialist Government Relations Used the software for: 1-2 years ### "TravelPerk is easy to use!" March 4, 2025 5.0 Almost always fantastic! I love the customer support!! Pros The ease of the website, the help functions and not having to go back and forth with an agent all the time. You can see things in real time, booking is right away and the cost is right there to compare! Cons In the hotel section, you can't read reviews of the properties, so I often go to my phone to check reviews. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing Perk One of the reasons was the 24 hour support from TravelPerk. Switched from [Travel Agency Tools](https://www.capterra.com/p/141407/Travel-Agency-Tools/) One of the major reasons we switched was the hotels that were supposed to be prepaid were not prepaid and the guests were then at the hotel having to pay for rooms that they thought were already pre paid. Review Source Carlos C. Java Developer Information Technology and Services Used the software for: Less than 6 months ### "Company is dishonest and lacks transparency in its fees" January 20, 2025 1.0 I had a trip of 2 flights and 2 train tickets. In the return, I decided to not use the train, then I cancelled the ticket one day before in order to get the refund. The price of the train ticket was 21.70 euros. At no moment I received any kind of warning about any fees regarding this cancellation. Then I cancelled. Only later, I saw in the platform that a 39 euros FlexiPerk fee was charged and I wasn't not warned anytime. That's absurd for a platform to have such shady behavior. In what world a person would pay 39 euros to have a refund of 21? The platform lacks honesty and clarity with its users. I talked through the chat and they said it's part of their policies and nothing could be done. So they should review their policies or at least be transparent warning the users if they really want to pay to cancel anything on an order. Pros The platform is simple and intuitive, easy to search. Cons The dishonesty in its policies and the lack of transparency. Review Source VR Verified Reviewer Founder Apparel & Fashion Used the software for: I used a free trial ### "Great tool, just not for us at this time" January 8, 2026 4.0 Perk is a well-designed spend management platform, but it’s better suited for larger or more complex teams. For smaller teams, it can feel like overkill despite its strong automation features. Pros Perk does a great job centralizing trip expenses and invoices into one platform. I liked the idea of setting up employees, rules and policies once and having everything flow automatically without duplicate data or manual follow-ups so I tried it out for my small team Cons For my team, the tool felt like more than we needed. With a smaller team and fewer expense workflows, we didn’t fully benefit from the automation and structure Perk offers. Review Source MG Miguel G. Investor Venture Capital & Private Equity Used the software for: 6-12 months ### "Worth and easy to use software" May 19, 2025 5.0 Great experience in the past and now even more committed with them. We churned to a competitor but ended up coming back Pros Having everything connected, flights and hotels is key not to waste time or money when managing corporate travel expenses Cons Sometimes, booking flights directly through TravelPerk can be a bit overpriced. You just need to check, let them know and price gets adjusted to be competitive Switched from [Lanes & Planes](https://www.capterra.com/p/183676/Lanes-Planes/) User experience was better in TravelPerk and L&P did not end up being that competitive Review Source DD Dina D. CIO Transportation/Trucking/Railroad Used the software for: 6-12 months ### "TravelPerk Review" June 12, 2023 5.0 We love it! Pros We love the tool.Value for money is good.Implementation was fast & easy.It is super easy to use by everyone! Cons Need to add a more complex approval workflow -we would like to have more than one approver & decide which workflow to use based on more parameters. Alternatives considered [Navan](https://www.capterra.com/p/169591/TripActions/) Reason for choosing Perk Value for money was better with travelperk & we could easily go on without the additional featured Navan is offering. Review Source MP Mark P. Director Pharmaceuticals Used the software for: 2+ years ### "Head of procurement " July 8, 2025 4.0 Variable quality. Business development could more supportive, more transparent business with prices and other costs Pros Billing after the booking as opposed to payment at the time booking. Good reporting on spend and sustainability Cons Subscription fee, customer service, ease of use, limited partnerships with airlines and hotels and other providers Review Source SF Shaun F. Head of Technology Operations Law Practice Used the software for: 6-12 months ### "Well thought out product, simplifying business travel. " April 9, 2025 5.0 Slick, easy and well thought out. Apple wallet integration is a game changer. Pros It’s ease of combining all elements of a trip together. Being able to book multiple trains and hotels at the same time is a huge time saver. Cons Sometimes the actual booking takes time to process but it’s a minor problem. It would be ideal as a network administrator if it could be set up to send a weekly report of international travel so that our IT team can use that data to adjust conditional access to ensure travellers have network access without having to raise a separate support desk ticket. Review Source MN Monika N. Revenue Sales Manager Hospitality Used the software for: 2+ years ### "Excellent!" May 28, 2025 5.0 Pros User friendly platform. Wide variety of travel services, you can access hotels, flights, car rentals and train in one place. Cons Reporting. I wish the platform offered more reports which could be very helpful especially et the end of the month or year. Review Source AG Ashley G. Accounting Computer Software Used the software for: 6-12 months ### "Great for multiple employees in multi states! " September 7, 2025 4.0 Pros Travelperk makes finalizing traveling plans for our employees efficient, simple, and timely. Having employees in multiple states the need for easy is a must. Cons The platform also feels clunky at times, with a confusing user interface that makes navigation frustrating. Prices aren't always the best available, and I’ve noticed hidden fees that only appear later in the booking process. Additionally, TravelPerk doesn’t always integrate smoothly with certain airlines or hotel systems, which leads to inconsistencies. Review Source DK Durueburuo K. Manager Consumer Goods Used the software for: 1-2 years ### "I most Recommend TRAVELPERK" September 1, 2024 5.0 They make travelling,bookings,hiring and lodging experiences look so easy... Pros They are reliable...they don disappoint when it comes to booking,lodging and hiring services Cons They are consistent and sure...they make sure everything is intact and working... Review Source VR Verified Reviewer assistant manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "A perfect program for a business trip" July 2, 2024 5.0 Pros Personally, I used this program very useful when I went on a business trip. I used transportation well without any problems with my schedule. Cons Personally, it was a really good program when I went on a business trip, but when the number of people was added, the complexity increased a little and it was a pity that individuals could not be set. Except for this, it was a perfect program. Review Source RK Rodrigo K. Performance Marketing Manager Entertainment Used the software for: 1-2 years ### "Not the best user experience, can be quite frustrating" September 7, 2023 4.0 It's a good tool for managing travel expenses for bigger teams, it saves a lot of time for HR/Finance teams but at the same time the experience for users is not the greatest as the platform has issues. Pros Good selection of hotels/travel options, easy to access all relevant information (price, description, details). Cons Platform has a few glitches when it comes to the actual booking and that can be quite frustrating as an user. Review Source AP Albert P. Group Technology Manager Consumer Goods Used the software for: 6-12 months ### "Great service - your travels will be 100% under control" September 25, 2022 4.0 Spending very few time arranging perfectly my weekly trips is a huge advantage in terms of time and money for me and my company. Pros The easiness of usage, from PC and mobile phone. So good to get such a quick flights overview, combined with a real time booking for cars and hotels as well. Good also that all loyalty cards/numbers area automatically loaded! Cons Perhaps more reaction from customer service by suggesting other routes once you have a massive delay/situation on a flight Switched from [Egencia](https://www.capterra.com/p/170787/Egencia/) Change of company Review Source CP Christina P. Administrator Hospitality Used the software for: 6-12 months ### "Best travel management system yet" November 25, 2022 5.0 I work for a small company and I always make urgent and last minute bookings for clients and staff. I am so impressed with the ease and efficiency Travelperk has to offer. We are able to book flights and hotels with ease. Pros Travel perks is great for small to medium size businesses that make group travel bookings easy to manage and saves time and money. Cons I did not find any flaws. I am happy with everything that they offer. I would not change a thing Review Source tD thanwa D. deputy manager Information Services Used the software for: I used a free trial ### "Quick and easy booking By TravelPerk" July 18, 2021 4.0 We have made travel bookings for our clients. It's easy to book through TravelPerk. convenient and fast Impress our customers allowing me to continue my business. and can also compare the price, making it possible to save a lot of costs User-friendly design Efficient customer care team On average, replies within minutes. My customers want to cancel their booking or switch to a new itinerary right away. i feel really awesome Pros Quick and easy booking Quick troubleshooting and very good booking options. Cons Customer support never resolves issues during live calls, but 100% say we'll get back to you via email without giving an estimate of when. (despite being asked to provide estimates) Review Source RC Ross C. Product Specialist Online Media Used the software for: 6-12 months ### "What a Simplified process!" October 26, 2022 5.0 Simple... that's it... the difficulty in the booking and search process is taken away. Pros It was easy to read and the whole system was very well laid out fro start to finish Cons Nothing to honest, it was a simplified process from start to finish with each step in the process clearly laid out. Review Source PCČ Precious C Č. Training Coordinator Airlines/Aviation Used the software for: 6-12 months ### "Great Service" October 31, 2022 5.0 Overall it is a great tool to use especially in business. Pros It is very easy to use, great customer service. Cons The fact that some hotels don't have taxes included and some hotels don't include breakfast. Reason for choosing Perk We tried out something new and I am glad we picked out travel perk. Review Source dF dirk F. project manager Construction Used the software for: 2+ years ### "." August 15, 2022 4.0 superb. very happy with it. Pros online easy all around travel management, hotel, plan and train. perfect!!! easy to use and fast app. Cons cost for the company, new fees introduced. Review Source VR Verified Reviewer Waiter Restaurants Used the software for: I used a free trial ### "Research choice from user Arnold Alifeyo " January 9, 2023 3.0 YOU get discount benefits for using the software a lot Pros I like That I can make cheaper reservations Cons THE customer services are not really up to standards Review Source VR Verified Reviewer Territory Manager Supermarkets Used the software for: 6-12 months ### "Very Helpful for business" October 25, 2022 5.0 I think 9/10 because sometimes the response is late and I already fix the issue Pros It's a very helpful tool to search and program business travels Cons There are not all the options that I can find outside the software Review Source KP Kristina P. Senior Operations Specialist Information Technology and Services Used the software for: 2+ years ### "Outstanding Travel Management Tool" September 28, 2022 5.0 I very much enjoy the ease of travel management using TravelPerk. With a couple of clicks, my whole trip is settled, and I don't have to pay for it - my company does it for me directly. Pros The greatest thing about TravelPerk for me is that I don't need to pay for my business trips on my own and then get reimbursed. I also enjoy the option to use Concierge when a TravelPerk team member books a trip for me using my Airbnb account as a third party. It's great that I don't need to do anything really - just check-in and enjoy my stay. Cons Sometimes the prices shown on the Map search do not match the actual prices shown further on the hotel tab. Review Source NK Niels K. Genaral Manager Banking Used the software for: 2+ years ### "A good solution which reduce internal effort & costs " October 12, 2022 5.0 Reduce internal effort and cost from travel management Pros Easy to handle, good support and helps to reduce internal effort & costs Cons In "Rent a car" are not all options available as you have when you book direst e.g. Sixt Review Source AR Alexandra R. Consultant Professional Training & Coaching Used the software for: 1-2 years ### "All company travel booking and costs in one place! " October 25, 2022 5.0 I do not have to pay out of pocket, gain approval manually, and wait to be reimbursed for travel costs. I am able to book and manage all travel and lodging through the app quickly and easily and transparently for my company to see. Pros I am pleased with the hotel, train, and flight options available in all locations for booking. I like that I can do all of this through the app. Cons I don’t like that once booked, a ticket for the airline or train is not emailed to me. Review Source KN Kelsi N. Accounting Project Manager Veterinary Used the software for: Less than 6 months ### "Best Travel booking tool out there!" March 24, 2022 5.0 I absolutely love TravelPerk! It was a super easy implementation and easy to use as an end-user. Pros User experience is just like that of an Expedia or Kayak. So easy to use and filter flights or hotels just to see exactly what you want to be available. The ability to change plans is super easy and can be done from the app. Administrative abilities are super easy as well! Oh it's also SUPER CHEAP! Cons The thing i like the least is that it is a European software so everything is in 24 hours and Euros and that has to be changed by the individual in their settings. i receive more questions about that than I do anything else. I wish I could just go in and fix for them. Reason for choosing Perk Integrated with Divvy (new P-Card provider), super easy interface, and cheap Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Concur is super clunky and expensive. Review Source Similar Products Featured ## Related categories [Expense Report](https://www.capterra.com/expense-report-software/)[Travel Management](https://www.capterra.com/travel-management-software/)[Airline Reservation System](https://www.capterra.com/airline-reservation-system-software/)