--- title: "Perk Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Perk the right Travel Management solution for you? Explore 423 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/171040/TravelPerk/reviews/" page_type: "reviews" language: "en" --- Perk 4.7 (423) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Perk Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews Claire B FounderApparel & Fashion, 2 - 10 employeesUsed the software for: I used a free trial. “Perk does a great job centralizing trip expenses and invoices into one platform.“ January 8, 2026 Carlos C Java DeveloperInformation Technology and Services, Self-employedUsed the software for: Less than 6 months. “The dishonesty in its policies and the lack of transparency.“ January 20, 2025 SF Shaun F Head of Technology OperationsLaw Practice, 501 - 1,000 employeesUsed the software for: 6-12 months. “Being able to book multiple trains and hotels at the same time is a huge time saver.“ April 9, 2025 Carlos C Java DeveloperInformation Technology and Services, Self-employedUsed the software for: Less than 6 months. “I talked through the chat and they said it's part of their policies and nothing could be done.“ January 20, 2025 Hayley R Marketing ManagerComputer Software, 501 - 1,000 employeesUsed the software for: Less than 6 months. “The approval workflow means I can see when my trip has been approved and I have the ability to add a PO number to the booking.“ September 15, 2022 Keith O OwnerComputer Hardware, 11 - 50 employeesUsed the software for: I used a free trial. “I would say the learning curve was bad for some of the team.“ July 25, 2025 Víctor F CS LeadHuman Resources, 501 - 1,000 employeesUsed the software for: More than 2 years. “I was in charge of implementing it in my company and create the travel policies and self service process. Before that we used traditional agencies and we had 2 people fully focus on booking trips. Once I implemented Travel perk we did a self service process and those 2 people were able to put their work on something more valuable“ October 6, 2022 Darja J SDR Manager Information Technology and Services, 201 - 500 employeesUsed the software for: Less than 6 months. “There were several misalignments: for example, in my airplane ticket it was written that the registered luggage was included while according to the Travelperk reservation, it was not; I received an email that I had to provide aTravelPerk credit card to the hotel, but I did not have to; TravelPerk sent me an invite for the online check-in too late.“ October 20, 2022 ## Showing most helpful reviews Showing 1-25 of 423 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Keith O. Owner Computer Hardware Used the software for: I used a free trial ### "Prett good " July 25, 2025 4.0 I, for the most part loved it. Easy to install but, the team didn't like some of the options or thought there weren't enough options. Pros I liked payment processing, receipt uploaded, flight booking, and user interface. Easy to install. Cons I would say the learning curve was bad for some of the team. They were not picking up how to use some features. Review Source SK Susan K. Senior Travel, Logistics and Finance Specialist Government Relations Used the software for: 1-2 years ### "TravelPerk is easy to use!" March 4, 2025 5.0 Almost always fantastic! I love the customer support!! Pros The ease of the website, the help functions and not having to go back and forth with an agent all the time. You can see things in real time, booking is right away and the cost is right there to compare! Cons In the hotel section, you can't read reviews of the properties, so I often go to my phone to check reviews. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing Perk One of the reasons was the 24 hour support from TravelPerk. Switched from [Travel Agency Tools](https://www.capterra.com/p/141407/Travel-Agency-Tools/) One of the major reasons we switched was the hotels that were supposed to be prepaid were not prepaid and the guests were then at the hotel having to pay for rooms that they thought were already pre paid. Review Source Carlos C. Java Developer Information Technology and Services Used the software for: Less than 6 months ### "Company is dishonest and lacks transparency in its fees" January 20, 2025 1.0 I had a trip of 2 flights and 2 train tickets. In the return, I decided to not use the train, then I cancelled the ticket one day before in order to get the refund. The price of the train ticket was 21.70 euros. At no moment I received any kind of warning about any fees regarding this cancellation. Then I cancelled. Only later, I saw in the platform that a 39 euros FlexiPerk fee was charged and I wasn't not warned anytime. That's absurd for a platform to have such shady behavior. In what world a person would pay 39 euros to have a refund of 21? The platform lacks honesty and clarity with its users. I talked through the chat and they said it's part of their policies and nothing could be done. So they should review their policies or at least be transparent warning the users if they really want to pay to cancel anything on an order. Pros The platform is simple and intuitive, easy to search. Cons The dishonesty in its policies and the lack of transparency. Review Source MG Miguel G. Investor Venture Capital & Private Equity Used the software for: 6-12 months ### "Worth and easy to use software" May 19, 2025 5.0 Great experience in the past and now even more committed with them. We churned to a competitor but ended up coming back Pros Having everything connected, flights and hotels is key not to waste time or money when managing corporate travel expenses Cons Sometimes, booking flights directly through TravelPerk can be a bit overpriced. You just need to check, let them know and price gets adjusted to be competitive Switched from [Lanes & Planes](https://www.capterra.com/p/183676/Lanes-Planes/) User experience was better in TravelPerk and L&P did not end up being that competitive Review Source DD Dina D. CIO Transportation/Trucking/Railroad Used the software for: 6-12 months ### "TravelPerk Review" June 12, 2023 5.0 We love it! Pros We love the tool.Value for money is good.Implementation was fast & easy.It is super easy to use by everyone! Cons Need to add a more complex approval workflow -we would like to have more than one approver & decide which workflow to use based on more parameters. Alternatives considered [Navan](https://www.capterra.com/p/169591/TripActions/) Reason for choosing Perk Value for money was better with travelperk & we could easily go on without the additional featured Navan is offering. Review Source FB Fernanda B. Travel Coordinator Telecommunications Used the software for: Less than 6 months ### "First impressions" November 8, 2022 5.0 For the user, the tool is very intuitive, great usability, very easy to use without training.For the travel manager, the tool has many configurable policies that guarantee control and compliance.Customer care service is fast and efficient. Pros intuitive, great usability, control, autonomy, customer care service is fast and efficient. Cons The only item missing is the travel insurance offer. Alternatives considered [Navan](https://www.capterra.com/p/169591/TripActions/) Reason for choosing Perk Fee price, no implementation/etc cost and service in my native language by the TravelPerk Account Executive during the RFP process. Review Source FH Fraser H. Head of Operations Computer Software Used the software for: 6-12 months ### "Has taken a lot of pain out of corporate travel but can still be improved" March 27, 2020 5.0 Customer service has been fantastic since the beginning - our sales rep \[SENSITIVE CONTENT HIDDEN\] was fantastic and helped us loads during setup and since then 99% of CS reps have been superb at solving problems fo us Pros Product is very intuitive for travellers to book travel that is within the companies budget and travel programme. The approval flow is extremely simple and centralised billing is super easy. The concierge service is great Cons The lack of flexibility can be super annoying. On the premium feature it is setup so that TP get as many premium fees as possible so if you are booking a trip for 3 people and some need train travel to the airport and some don't you need to make a separate booking. Or if they are not doing the exact same nights in a certain hotel. I get why they do it but if TP really care for customer experience they will fix this (they are very adamant they won't be changing this) Alternatives considered [Navan](https://www.capterra.com/p/169591/TripActions/) Reason for choosing Perk There is much of a muchness between them but the attention to the customer from TravelPerk was miles ahead Review Source VR Verified Reviewer Founder Apparel & Fashion Used the software for: I used a free trial ### "Great tool, just not for us at this time" January 8, 2026 4.0 Perk is a well-designed spend management platform, but it’s better suited for larger or more complex teams. For smaller teams, it can feel like overkill despite its strong automation features. Pros Perk does a great job centralizing trip expenses and invoices into one platform. I liked the idea of setting up employees, rules and policies once and having everything flow automatically without duplicate data or manual follow-ups so I tried it out for my small team Cons For my team, the tool felt like more than we needed. With a smaller team and fewer expense workflows, we didn’t fully benefit from the automation and structure Perk offers. Review Source MP Mark P. Director Pharmaceuticals Used the software for: 2+ years ### "Head of procurement " July 8, 2025 4.0 Variable quality. Business development could more supportive, more transparent business with prices and other costs Pros Billing after the booking as opposed to payment at the time booking. Good reporting on spend and sustainability Cons Subscription fee, customer service, ease of use, limited partnerships with airlines and hotels and other providers Review Source AG Ashley G. Accounting Computer Software Used the software for: 6-12 months ### "Great for multiple employees in multi states! " September 7, 2025 4.0 Pros Travelperk makes finalizing traveling plans for our employees efficient, simple, and timely. Having employees in multiple states the need for easy is a must. Cons The platform also feels clunky at times, with a confusing user interface that makes navigation frustrating. Prices aren't always the best available, and I’ve noticed hidden fees that only appear later in the booking process. Additionally, TravelPerk doesn’t always integrate smoothly with certain airlines or hotel systems, which leads to inconsistencies. Review Source SF Shaun F. Head of Technology Operations Law Practice Used the software for: 6-12 months ### "Well thought out product, simplifying business travel. " April 9, 2025 5.0 Slick, easy and well thought out. Apple wallet integration is a game changer. Pros It’s ease of combining all elements of a trip together. Being able to book multiple trains and hotels at the same time is a huge time saver. Cons Sometimes the actual booking takes time to process but it’s a minor problem. It would be ideal as a network administrator if it could be set up to send a weekly report of international travel so that our IT team can use that data to adjust conditional access to ensure travellers have network access without having to raise a separate support desk ticket. Review Source BL Basile L. Regional Maintenance Specialist Food Production Used the software for: 2+ years ### "Travel Perk review ?" August 26, 2022 4.0 Always was a positive experience even when issues arose. Always found what I wanted or better, from having transitioned to other mediums for professional transit, moving to TP was a great deal for all users (and I assume related managers). Seemingly better value for money, but certainly smoother operations for us users. Pros \-Customer Support ! Always professional, quick and actually supportive. Cases are handled with care and depth. CS sometimes proactively reaches out. -Smooth and user friendly. Cons \-I have experienced hotels being listed although they do not use TravelPerk Review Source VR Verified Reviewer Account Director Information Technology and Services Used the software for: 6-12 months ### "If you want to save money and time, choose Travelperk" September 21, 2022 5.0 We tried the platform for several weeks, playing with the rules, options, doing some different travels. During these last years have improved their support por Spanish companies for taxes and reports. Simply works. Pros It's easy. Easy to use, easy to manage and easy to save money with the right choice on time. Cons Local support in several countries is centralized in an english call-center. It could be an issue for some users. Review Source VR Verified Reviewer Senior SEO Content Manager Consumer Services Used the software for: 2+ years ### "TravelPerk makes business travel seamless and simple" June 7, 2024 4.0 I've used TravelPerk for at least 4 or more international business trips. The whole experience was completely seamless and there was no worries about connecting flights, trains or any ticketing issues, it was all sorted within the platform. Pros Searching for different modes of transport, including trains, planes, etc all in one seamless platform. It also reduces back and forth internal messaging for approval, and reduces manual expense reporting, plus means I can book travel and hotels using company accounts without needing direct approval or a company card. Cons I can't really think of anything – it's a genuinely brilliant platform. Review Source JW Joanne W. Allied health Health, Wellness and Fitness Used the software for: 6-12 months ### "complete waste of money " March 28, 2023 1.0 Awful Pros I have paid for what I was told was a weeks accommodation at a range of hotels but I can’t get a location nor dates and the deal offers 3 days only. Not what was advertised. Also boho cruises are few and impossible to get, especially for front line staff when leave is not flexible. A complete waste of time and money. Cons Can’t even use the money I have paid, feels like a scam Reason for choosing Perk What was offered was false advertising Review Source TB Tomás B. CFO Information Technology and Services Used the software for: 1-2 years ### "Great product" September 27, 2022 5.0 Great experience overall Pros We use the bookings feature and it is great and simple to use. Great searching capabilities, and integration with company policies and payment methods works fine Cons Too many requests to rate the experience. I think one at the beginning and one at the end should be enough Review Source PM Paula M. Operations Support Team Leader Retail Used the software for: 2+ years ### "Easy and friendly system" August 5, 2022 4.0 It is a pleasant journey, no stress Pros The whole experience is easy with Travel Perk, the website is friendly and switch between search is quite easy, the offer given is also good, and the range of prices normally very good. Cons Sometimes we need to refresh the system do not lose information, sometimes take a bit longer to confirm availability and right at the end of the process I need to refresh. Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: Less than 6 months ### "Smooth flight booking process" September 14, 2022 4.0 Pros \- Easy flight booking process - Flights sorted by the best ones - Filter flights by company policy - Flight check-in reminder Cons \- integrate with airlines to know the check-in status, and display this status and check-in data in TravelPerk - maybe adding some resources about the flight process (allowed bag weight, online check-in process, general guidelines for first-time travelers) would be great, this will make the user doesn't need to navigate to the airline website. Review Source IP Ivan P. Technical Consultant Computer Software Used the software for: 1-2 years ### "Tech. Consultant Review" August 8, 2022 4.0 My experience with TravelPerk until now is really good, as mentioned before it made my travel planning much more easy and relaxing. Pros Made my business travel planning much easier on my own end and for the approval process to pass fluently. Cons Not much that I didn't like. I'm just disappointed that some features like which airplane seat I'm going to sit on is being payed. Would be nice if it was free, although I'm not sure if that has anything to do with TravelPerk. Review Source VR Verified Reviewer SDR Manager Information Technology and Services Used the software for: Less than 6 months ### "First time TravelPerk user " October 20, 2022 4.0 Overall it was a positive experience that makes company travel easier. Pros It was easy to book the hotel and the airplane for my upcoming business trip. It was transparent and clear. Cons There were several misalignments: for example, in my airplane ticket it was written that the registered luggage was included while according to the Travelperk reservation, it was not; I received an email that I had to provide aTravelPerk credit card to the hotel, but I did not have to; TravelPerk sent me an invite for the online check-in too late. Review Source VR Verified Reviewer Happiness Officer Internet Used the software for: Less than 6 months ### "Love it!" September 19, 2022 5.0 Pros I recently discovered the event feature and I love it, as it will make my job a lot easier!! Cons That it takes long to load when approving a trip, although I do understand it's because you are checking availability Review Source HZ Hanna Z. Technical Writer Information Technology and Services Used the software for: 6-12 months ### "Business travel made easier than personal trips" September 7, 2022 5.0 Pros It's designed well, easy to use, and has all the features you may need to book your business trip right in the app: flights, trains, rental cars, hotels, etc. If you want to book something outside the app (an Airbnb, an airport transfer or something), there's even a Concierge service that can do it for you. Very convenient, definitely recommend! Cons Once I needed to cancel a flight because my business trip was canceled, but I still needed that flight for personal reasons. Because the cancelation needs to be first processed by TravelPerk, it's much slower than canceling with the airline directly, which means you don't know if that ticket is going to be available on the airline's website and when. Somebody else can end up buying it before you get the chance. So I had to find a different flight. But that's a very specific situation. So no hard feelings. Review Source VR Verified Reviewer Senior Pastor Religious Institutions Used the software for: 6-12 months ### "End User one Skeptical now go-to app" September 20, 2022 5.0 General very good. Pros The setup of the product felt intensive but once sorted ended up being a great app for our team. Cons I don’t like when reservation numbers collected by the app don’t integrate with local airline reservations. Review Source VR Verified Reviewer Development Lead Staffing and Recruiting Used the software for: 6-12 months ### "Highly recommended" September 28, 2022 5.0 Pros \- Easy to use, new users can use it without complex training. - It integrates with the existing flow and adapts to the existing needs. - It can be accessed from multiple platforms. Cons \- There is no search by airport acronym. - The home page is too simple and lacks a section for alerts or important information. - The home page could have links to quick help, FAQ or similar. Review Source KN Kelsi N. Accounting Project Manager Veterinary Used the software for: Less than 6 months ### "Best Travel booking tool out there!" March 24, 2022 5.0 I absolutely love TravelPerk! It was a super easy implementation and easy to use as an end-user. Pros User experience is just like that of an Expedia or Kayak. So easy to use and filter flights or hotels just to see exactly what you want to be available. The ability to change plans is super easy and can be done from the app. Administrative abilities are super easy as well! Oh it's also SUPER CHEAP! Cons The thing i like the least is that it is a European software so everything is in 24 hours and Euros and that has to be changed by the individual in their settings. i receive more questions about that than I do anything else. I wish I could just go in and fix for them. Reason for choosing Perk Integrated with Divvy (new P-Card provider), super easy interface, and cheap Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Concur is super clunky and expensive. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.