Siptrunk

Siptrunk


5 / 5
108 reviews

Who Uses This Software?

At SIPTRUNK we provide a services platform designed for companies who want to build a SIP trunking practice and a recurring revenue stream selling SIP trunking services.


Average Ratings

108 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • Siptrunk
  • www.siptrunk.com/
  • Founded 2007
  • United States

About Siptrunk

We provide a services platform designed for companies who want to build a SIP trunking practice & a recurring revenue stream. The software platform that powers SIPTRUNK was designed to make life painless for resellers. You can deploy solutions for your customers in minutes and have the confidence that you are offering a high-performance, reliable solution that you'll be proud to stand behind.


Siptrunk Features

  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement

Siptrunk Reviews Recently Reviewed!


Simple no Resellable siptrunk service

Jun 03, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to Use the Siptrunk.com portal to manage separate customers all under one interface. I like that The individual customer facing portal is brand-able so my customers see my logo there.

Cons: at times It can be a little difficult getting all of the information sand forms together for porting a customers existing number over to Siptrunk.com but this process is the same for all carriers and really isn't a big deal once you have done it a few times. it would be nice for scheduling purposes if it were possible to be able to do all of the parer work and get approved for the porting and then have it so you could do the actual cut over by clicking a button in the portal but Im not sure that would work out with having to move the info from one service provider to another.

Overall: The siptrunk service works as expected and when i have had technical issues( related to customers equipment) customer support has always been excellent.

3CX reseller - SIPTRUNK user

Jun 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using SIPTRUNK for my customers for years now. I have tried others because that is always a good thing being a reseller and an MSP. Always test others. I have little to no problems with their services. Easy console to manage my customers. Although it was in my earlier days with them, troubletickets were turned around quickly. I have not had any issues in the past year to warrant a ticket. That says a lot!

Cons: None so far. Have not had an issue doing anything.

Overall: It took me a while to find a good argument for moving customers off of POTS to SIP. I would install a PAXON gateway and that fit most folks. The one thing that has actually helped me move those folks is the seasonal flexibility to add additional trunks and take them away as needed without having any contractual changes. It was the hidden feature that I finally figured out and now it is so much easier to sell.

Capterra loader

Excellent SIP trunking provider

Jun 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very reliable, easy to administer through the website, and a good selection of DIDs in just about every area code. Can also easily get big blocks of numbers by request if desired.

Cons: The only negative feature I can think of is that their name can be a little confusing for customers - trying to tell people that their SIP trunks are through a company called SIPTRUNK, it's a bit of a word game at times. Zero issues with these guys aside from that

Overall: I've been working with a variety of SIP trunks and PBX vendors for about a decade now, these guys are by far my favorite trunking provider. We currently manage about 15 systems using SIPTRUNK.com's services, and we have never experienced any trunk downtime for any of them. Good, responsive support when needed, easy to order and configure new services, and extremely reliable.

Good people easy to use website

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ease of porting. I like the way billing is done. I like the ease of making changes to Cname, call forwarding, and e911

Cons: I do not like like the way number i own are listed. I have 100s of numbers i wish there was a better system for finding them. I wish siptrunks supported t38. When there is a problem I wish they had voice line to call and talk to someone.

Overall: I have had a overall great experience with siptrunks. The people have worked with me to grow my sip trunking with them. The website is easy to use and helps me get done with what I need in fast and timely way. I imagine i will be working with them for the foreseeable future.

Capterra loader

Overall the best value sip provider out there

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This companies systems are great in the sense they have an almost real time provisioning system that's automated. They also have overall good support. They have created redundant SIP peers which allows for more uptime.

Cons: They are not the cheapest sip provider out there, however their reliability out weights the cost. My biggest compliant is they use bandwidth.com for their back end carrier and there doesn't seem to be a way to choose a different CLEC.

Overall: We've been using them for three years with great support and service.

When you use SIP Trunk.Com you are a Team

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love Siptrunk.com, they have wonderful documentation to set up your SIP trunks. They also hands down have the best tech support out there. It is refreshing to be a Partner with a Company that wants to be a team with you. Alot of times when you Partner with a company you feel like you are all on your own.

Cons: I have no Cons to list, I love SIPTRUNK.Com

Overall: Being able to set up a customer, and have them up and running the same day. Saving time on trying to get someone to help you if there is a problem, SIPTRUNK.COM is always there for you.

SipTrunk.com best in class sip provider

Jun 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: As I implement phone systems I have found that Siptrunk.com is very easy to use and provides clients with world class service.

I have not had any down time on our phone systems.

They are very fast to respond to question or concerns.

Provide great deal of information on the first system I setup and the rest have been a breeze.

Porting is always quick and a simple process.

Cons: I have found little to improve in the processes.

Once you know their system it is simple to use.

Overall: Setting up a sip trunk using their system is quick and painless. You can't go wrong going with their services. Pricing is low and easy to eplain how billing works to our clients.

Great SIP Trunk Provider For Small Business

Jun 17, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use dashboard, instant provisioning makes setup easy. Their support is great to work with and super helpful. Been working with them for 3 years now for various customers and customers love the service and the price.

Cons: There aren't many complaints. The service works great and their failover works amazing so there is never downtime for the customer. Every now and then there is some minor audio quality issues, but it's gotten better over the years.

Great solution / Great support

Jun 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support staff is amazing, we have implemented many software and hardware solutions using SipTrunk and their staff was able to explain all error messages within a timely manner.

Cons: None, all of the issues are on the phone solution, or the firewall settings

Overall: Fast response time on support, sales associates were good to work with. We have had sites both big and small and Will was able to work with the customers individual needs. Very little if any down time ever.

SIPtrunk highly recommended

Jun 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SIP trunk.com is very easy to setup and the tech support is top notch. Not only are any issues reviewed and resolved very quickly but the support staff is willing to assist and troubleshoot issues at the drop of a hat.

Cons: I would have to say there really is nothing we don't like about SIPtrunk.com, the software and the staff. They realize that phones are our life blood and treat us as such, from day 1 to 101.

Amazing Customer Service

Jun 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: With over 4 years of using SIPTRUNK Services we have never experienced any down time!

Whenever there have been configuration issues the support staff drops everything to help you.

Cons: Using the SIPTRUNK system for over 4 year I can find nothing that I do not like, nothing. It just works.

Overall: Siptrunk goes out of their way to ensure their customers are happy. Service does not go down and they actually answer the phone unlike a lot of their competitors.

Value, Performance, and always available

Jun 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Siptrunk provides great VoIP service and has never been down or unavailable since it's been put into production. If I have questions, their support group is quick and knowledgeable. I've referred friends and clients to them as well, and they haven't had any issues either.

Cons: None. It works without issue, and that's the most important.

Overall: Siptrunk has provided great services with no issue at a great value.

Great Provider with Great Support

Jun 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Their software is easy to use. It has white labelling for my company information being sent to clients. They have a solid knowledge base to support setup and usage.

Cons: I do wish the text messaging service could integrate with 3cx but I also understand why it can't.

Overall: I have been using SIPTRUNK for over 2 years now and it has been a great provider for my VoIP services as well as those for my clients.

Overall Good Bank for the Buck

Jun 17, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Unlimited, yes, unlimited. I don't want to calculate customer minutes and usage. The new model is all-in and that works great here. The stuff just works.

Cons: Faxing over their trunks does not work and they state that. It would be nice to be able to have that service work.

Overall: They have done an excellent job, we have always been happy with each new setup.

SipTrunking

Aug 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It works and is pretty painless to setup. Years of quality service and no downtime.

Cons: Other SIP providers can get fax to work, not this one. Lag on DNS queries, alternate servers in other locations would be nice so that we could streamline the route.

Overall: Easy to tie offices together and to quickly setup hosts for services and make changes to the plans.

SIPTrunk great service & excellent support!

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Instant service for new turn-ups

Great technical support

Cons: Everything works great - we have a couple of hardware incompatibility issues which SIPTrunk helped us identify and resolve quickly and/or workaround.

Overall: Many installs - couple of technical issues (100% on our end) SIPTrunk support has helped us through resolving these issuer quickly. Great support!

Fantastic self-service portal

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to manage all of your SIP trunking needs through a well designed self-service portal. No more phone calls or waiting days to have simple changes made. Updates are realtime through the portal.

Cons: No telephone support. They are responsive to emails, but sometimes you just want to be able to call someone.

SIP Trunking

Jun 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1) Great Value

2) Ease of use

3) Support

4) Dependability

Cons: To be perfectly honest, I have yet to find a Con about this software.

Overall: We've worked with several SIP trunk providers and experienced issues with support and billing. Once we switched to SIPTrunk, which is almost 3 years now, we haven't experienced any issues with service or support.

SIPTRUNK

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, intuitive layout, speed of provisioning and DID acquisition

Cons: The inability of being able to allow more than one login per account.

Overall: Have had very, very few issues and those that I did have were resolved within acceptable times. I especially appreciate being able to call where others will only accept tickets.

Great sip trunking option for resellers

Jun 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The web interface to provision and manage sip trunks and DIDs is easy to use and allows you resell the services to your customers.

Cons: We really have no negatives to report.

Overall: It allows us to provide our customers sip trunks at an affordable price. Customer service when needed has been excellent.

Great SIP Trunk Service

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great service and customer service/support is great, too!

Cons: They're a little more expensive than other SIP trunk providers, especially when it comes to toll free minutes.

Overall: Overall we're very happy with SIP Trunk. It's easy and fast and reliable, just a tad expensive compared to other providers.

Excellent Service & Support

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexibility of the system

Robust Features

Easy webGUI

Cons: Fax-to-email service needs to accept multiple senders.

Overall: SIPTRUNK.com has been an instrumental partner in deploying VoIP services to our clients. We will have a successful relations for many years to come. Thanks for all the support!

Capterra loader

Outstanding SIP Service

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used SIPTRUNK for several years now and their service is extremely reliable and flexible. Customer Support is outstanding as well.

Cons: The only minor issue, that was corrected, is correction in billing after a number port. There required one adjustment over their standard service offerings.

Overall: I have 3 deployments of SIP trunks to 3 of my customers and have had 0 issues in over 18 months of service.

Best easiest and most affordable Sip Trunk Provider

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to order and set up. They give you very clear instructions and excellent support. Need to add another channel? Super easy. Even as an affiliate I can easily login and help my customers. they send alerts each month of how many times you've maxed out your channels so you can adjust accordingly.

Cons: Billing is a little weird. They charge at the first of each month but when you want to add additional channels in the middle of the month it gets kind of confusing as far as building goes. But that's easy to overlook.

Sip Trunk

Nov 16, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Well, it's not a software. It is a service. With that said what I like most about the service is how easy it is to set up with our 3CX systems.

Cons: There is really nothing I can say here. The website does the job, but feels a little dated. But with that said the site is function over form, which I prefer. You can have the most beautiful site in the world but if it does not function, it is useless.

Overall: It is very easy to work with SIP Trunk. One of the customer rep is always very responsive to my questions and makes my life easier on setting up customers on SIP Trunk.

review

Aug 30, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: appreciate the features and their tech support team

Cons: cost - at or over the cost of other vendors; have a hard time selling sip to clients when they can get each phone line for less from their cable company

Overall: na

Great customer service and solid product offerings

Jun 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When I first signed up I was a little skeptical but now I've been a customer for years and the service is great. Customer support is speedy and constantly adding new features

Cons: None really any issue I've had was resolved very quickly

Overall: Had multiple sites and customers scattered between T-1 lines other sip providers with less features. I have migrated many customers without issue

Siptrunck.com is great

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: hey i love this software and love the easy of setting it up on my 3cx servers

Cons: i wish they did 3cx hosting again. i also wish there was a way they could let us set prices higher if we wanted to

Capterra loader

good functioning, poor administration and support

Jun 10, 2019
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: the software works quite well and is easy to configure on the platforms that I have configured (asterisk and 3CX) the calls have very good sound quality.

They have accounts for resellers that are very transparent for users, which is an advantage against other platforms, because each user manages their recharges and payments directly.

pay commissions directly by paypal

Cons: the menu for the selection of plans is very limited, there are certain plans that you can not select when you activate the account, the support on occasion takes a long time to respond, the page and the knowledge base are outdated.

Overall: In general the experience is good, I use it and I will continue using it, but I hope it improves

Great service and support, billing still needs work

Jun 03, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Very reliable service. Very easy to setup with FreePBX/PBXact. Customer support was great both during initial setup and then setup for our customers. Website for setup is great and very straightforward.

Cons: Billing. The requirement to have a credit card on file for overages. Not being able to provide our customer with a detailed invoice on overages. Also not being able to pay on net terms is a big drawback.

Overall: Siptrunk enables us to resell a hosted voip solution and keep track on the financials for each customer.

Stable SIP Trunking

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Most stable SIP trunking I have used so far. Support is quick and helpful and automated alerts are useful. I also like the fact that they give you a primary and a failover trunk to utilize. It's also great that they are 3CX approved.

Cons: Faxing services are little expensive. Not a big deal if you dont send/receive a lot of faxes.

Easy to work with and great margins

Jun 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy software to work with and tech support has been very helpful.

Cons: No complaints for the past 3 plus years.

Overall: My clients are finding SipTrunk easy to work with and bill is always correct.

Great Service and Easy Setup SipTrunk

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. No issues in setup. The support was great.

Cons: I did not have any cons about the software.

Overall: Is easy to use and manage. Easy setup. Great to reduce costs. Very flexible.

Capterra loader

Best Option for Resellers

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Simple white-label SIP services.

- Fantastic tech. support

- Fair prices.

- Excellent reseller program.

Cons: None. I can't say I have had a single issue using and selling this service.

Overall: I have had zero issues reselling phone service with SIPRUNK.com, and their technical support team has taught me everything I need to know when it comes to setting up customers.

Quality SIP Direct Vendor

Nov 21, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They are a US company that strives to provide a quality service and a high level of support. Their support staff went the extra mile to assist me when I was having issue setting up the VoIP Gateway. I found their recommended hardware to be an added benefit

Cons: I have had no issues that I would consider a CON

SipTrunk is a great SIP Trunk!

Jun 17, 2019
5/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: straight forward pricing and easy to setup account

Cons: no SMS/MMS integration other than to email

Overall: Great support when help is needed. No problems porting numbers, getting numbers etc.

Saving Customers Money

Sep 07, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The advantage of SIPTrunk is the ease at which you can setup an account and be online in just minutes.

Cons: When a customer goes over their monthly allotment of minutes they don't roll over into the next higher tier plan automatically so the account has to be constantly monitored and then the plan changed manually.

SIPTRUNK is a great product

Jun 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reliability and compatibility. Work well with our 3CX system

Cons: It was a bit of a trouble to setup initially but tech support was able to assist me

Ease of use.

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Once the Trunk was configured to my PBX, it was hassle free and almost ran itself.

Cons: Not I an think of when it comes to the cons of the software.

Excellent Service And Support

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As as siptrunk dealer, I am pleased with the sales and support staff. I cant site a time when there was a problem with my siptrunk service.

Overall: Siptrunk has been a great service to use with our commercial kiosks. Siptrunk has been a great service to use for hardware such as 3CX or Cisco voip gear.

great value

Sep 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Siptrunk is a great value with fantastic setvice. In over a year, my clients have not experienced an outage and have had no complaints related to the service. I highly recommend.

Cons: There is nothing I liked least about the service. They have great customer service which is a rare commodity.

Siptrunk for the win

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it was to setup and use. Did not have to be a technical person to use it.

Cons: I have no cons at this time with Siptrunk software

State of art service

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reliability sone of the main features of the service

Cons: Could improve the web interface on some pages like choosing DID's

Overall: Exceptional service

Capterra loader

Excellent all the way around

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and instant order fulfillment

Cons: needs customer view for master agent to see what customer sees

Overall: all aspects have been exceptional

Siptrunk

Jun 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The trunks were very easy to configure. The portal give good visibility to what is going on with control.

Cons: I did not like having to configure two trunk groups for the 3cx

Overall: Very good. There may be some cheaper options out there but the trunks are very reliable. We have not had any issues since originally configured.

It Just Works

Jun 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: After setup, it is rock-solid. I have never encountered any issues from Siptrunk's side. In fact, they even assisted when the issue was with another vendor's product. Our account rep, Will, is willing to assist with anything we need.

Cons: We have had a few issues with delayed responses from support and customer service for non-critical issues.

Overall: We use Siptrunk as the exclusive SIP trunk vendor for our clients' phone systems, as well as our own.

Quick, easy and simple

Jun 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to setup and configure. Very quick to get up and running

Cons: Nothing that I don't like about siptrunk.com

Capterra loader

SIPtrunk and CPDS

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: SIPTrunk is easy to setup with our hosted VoIP systems

Cons: its not free, just kidding no complaints

Overall: Lower cost PBX solution

siptrunk.com

Jun 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: low cost, easy to use, simple to configure with any pbx

Cons: web interface could be designed better. very basic

Great SIP Service

Jun 03, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to use

Voice quality

Easy Configuration

Cons: Week site interface on some options like choosing DID numbers